THUONG MAI UNIVERSITY FACULTY OF ENGLISH INTERNSHIP REPORT COMPANY BRISKY INTERNATIONAL ENGLISH EDUCATION JOINT STOCK COMPANY (BRISKY ENGLISH CENTER) Student’s Name Do Dieu Linh Student’s ID 19D170024[.]
THUONG MAI UNIVERSITY FACULTY OF ENGLISH - - INTERNSHIP REPORT COMPANY: BRISKY INTERNATIONAL ENGLISH EDUCATION JOINT STOCK COMPANY (BRISKY ENGLISH CENTER) Student’s Name: Do Dieu Linh Student’s ID : 19D170024 Class : K55N1 Supervisor : Nguyen Thi Thuy Hanh, M.A Hanoi, 2023 ACKNOWLEGEMENT During a student's life, perhaps an internship is a very important step, marking maturity and it is the way we apply knowledge in practice With a short four-week internship period, I myself have learned a lot of useful knowledge and improved my existing professional knowledge Therefore, I find that the practice, the actual rubbing of the learning problem is extremely important for students This also helps me learn many necessary skills when working and consolidate my knowledge In order to complete the internship report, I had the help of Mrs Nguyen Thi Thuy Hanh, in charge of the internship guide, who guided me wholeheartedly Besides, it is the support of Ms Nguyen Thi Nguyet who responsible for guiding my work at the internship organization Moreover, with the deepest gratitude, I would like to thank the teachers at the Faculty of English who have taught and imparted their valuable knowledge to us during the past time Thanks to the guidance and guidance of teachers, I have achieved the results I am today My internship report is only a small problem and was done in a short time, so I understand that there are still many shortcomings in the content, I look forward to receiving your valuable comments Teachers let my understanding in this field be more complete and at the same time have the conditions to supplement and improve my knowledge Sincerely thanks! Hanoi, February 6th 2023 Student Linh Do Dieu Linh i TABLE OF CONTENTS ACKNOWLEGEMENT i TABLE OF CONTENTS .ii LIST OF TABLES, IMAGES AND CHARTS iii LIST OF ABBREVIATIONS .iv INTRODUCTION PART I: GENERAL INTRODUCTION ABOUT BRISKY ENGLISH CENTER AND ITS TRAINING DEPARTMENT 1.1 General information of Brisky English center 1.2 The process of foundation and development 1.2.1 Vision and mission of Brisky English center 1.2.2 Products and Services of Brisky English Center 1.2.2 The organizational structure 1.3 Information about Training Department 1.4 Some business results of the company PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN BRISKY ENGLISH CENTER .10 2.1 The tasks during the internship process 10 2.1.1 Supporting class 10 2.1.2 Tutoring 1:1 11 2.1.3 Checking homework and making tests 11 2.2 The difficulties and lessons in the internship process 12 2.2.1 The difficulties in the internship process 12 2.2.2 Experienced lessons 13 PART 3: THE USE OF ENGLISH IN THE BRISKY ENGLISH CENTER 15 3.1 Situation of using English at the company 15 3.2 Suggestions for solutions to improve English proficiency 16 PART 4: SUGGESTIONS FOR GRADUATION THESIS THEME 18 CONCLUSION .19 REFERENCES 20 ii LIST OF TABLES, IMAGES AND CHARTS No Name Page Image 1.1: Logo of Brisky English center 2 Image 1.2: Mrs Nara receives the award Diagram 1.1: Organizational chart of Brisky English center Table 1.1: Business results table from 2019 to 2022 Image 1.3: Some pictures of students in class 11 Table 1.2: Internship schedule every week 12 iii LIST OF ABBREVIATIONS No Abbreviations English meaning Vietnamese meaning JSC Joint Stock Company Công ty Cổ phần VND Vietnam Dong Việt Nam Đồng No Number Số TA Teaching Assistant Trợ giảng HR Human Resources Nhân iv INTRODUCTION In today's integration trend, English has become an indispensable tool in human communication and business activities Not an exception in the whirlwind of that era, Vietnam increasingly developed and popularized the English language as an inevitable need Nowadays English language learners have become popular Stemming from that need, Brisky International English Education JSC was born to create a professional English learning environment for learners Since its establishment until now, after years of development, the company has made continuous efforts and achieved many outstanding achievements in this area of international language training The company's development orientation is to expand the scale in combination with attracting students and managing the quality of training in this education industry With the permission of the English Faculty of Thuong Mai University and the Board of Directors, I had the opportunity to learn and research the company in general Through the internship process with the enthusiastic guidance of all staff members in the company, I had the opportunity to work and summarize this internship report The content of the report consists of parts: Part 1: General introduction about Brisky English Center and its training department Part 2: Introduction about internship process in Brisky English Center Part 3: The use of english in the Brisky English Center Part 4: Suggestions for graduation thesis theme PART I: GENERAL INTRODUCTION ABOUT BRISKY ENGLISH CENTER AND ITS TRAINING DEPARTMENT 1.1 General information of Brisky English center Official name Cong Ty Co Phan Anh Ngu Quoc Te Brisky Trading name Brisky International English Education Joint Stock Company Head office Plot 40, Lien Ke 4, Tan Tay Do Residential Area, Dan Phuong District, Ha Noi City Established date 29/05/2019 Telephone 0965262311 Tax ID 0108754154 Representative Mr Do Quang Quyen Centers Brisky Tan Tay Do, Brisky Tay Mo Email briskycenter@gmail.com Website http://brisky.edu.vn/ Fanpage https://www.facebook.com/briskyenglish Image 1.1: Logo of Brisky English center 1.2 The process of foundation and development Brisky International English Education Joint Stock Company is established on 29/05/2019, with head office located at Plot 40, Lien Ke 4, Tan Tay Do Urban Area, Dan Phuong District, Ha Noi City The subject is a Joint Stock Company, with registered capital of 1,000,000,000 VND The key leader is DO QUANG QUYEN Brisky English Center operates in the field of Education, Training and Consulting with international standard teaching quality designed based on the European Competency Framework (CEFR) and IELTS English courses for teenagers With the mission of serving, educating and developing the potential of Vietnamese children, Brisky always strives to improve the quality of learning and services to bring the best values to students and parents As a unit operating in the field of education and supplying English teachers in the Vietnamese market, the Brisky brand was present years ago in the market, well received by a large number of parents and students, and is a high-quality product and service that has been chosen by school people and parents for many years In addition, Brisky has a strategy to develop human resources to meet the needs of the market in the context that Vietnam is integrating into the international economy Courses at Brisky English Center are designed based on the European Competency Framework (CEFR) with Cambridge ESOL exams - the English language assessment system approved by the Prime Minister of Vietnam as a training standard English level in the project "Teaching foreign languages in the national education system of Vietnam" under Decision 1400/QD-TTg dated September 30, 2008 The team of teachers, mostly native teachers from the following countries: UK, USA, Australia, Canada, have bachelor's degrees, master's degrees, international certificates in English training with experience in teaching English Following a progressive approach is one of Brisky's great strengths Besides, the center also cooperates with brand universities: National University of Foreign Language Education, Thuong Mai University The method of tutoring a small class of students aims to bring the most convenience to teachers in following up with each student to help students improve day by day after each interesting and effective lesson In 2022, Brisky is extremely honored to be in the "Top 100 ASEAN typical brands" in year This is an invaluable award, recognizing the non-stop contributions of all Brisky employees over the past time Moreover, the award is also a solid recognition of the prestige, quality and influence of the Brisky brand on education in general and children's English in particular Image 1.2: Mrs Nara receives the award 1.2.1 Vision and mission of Brisky English center Vision Brisky English Center always provides students with an international training environment with advanced teaching methods to help students use English fluently and always strives to build a modern education system; professional working style, becoming the leading thinking English training unit in Hoai Duc Training young Vietnamese to become global citizens and promote the well-being of Vietnamese individuals and nations through English language courses with excellent teaching quality Mission Brisky English Center with a mission to research and create appropriate training programs to realize all learning goals for anyone who wishes to create a better future for themselves and for the community Bringing authentic American educational values to students through a modern training environment and the most effective teaching methods Besides, it also helps students succeed in using English fluently; satisfy the desire to achieve international certification Brisky always accompanies students in the learning process to build a solid foundation for future success Core values: To fulfill its mission, Brisky English Center chooses and upholds its core values: Creative non-stop, don't let prejudices and ruts get in the way of Brisky's quality improvement process Transparent and streamlined organization throughout Brisky's internal and external processes in order to create the purest, most original and true connection Preserving the value of dedication to the community and the environment, any research, organizational or economic activities of Brisky must be directed towards absolute respect for the community and the ecosystem 1.2.2 Products and Services of Brisky English Center It would be acknowledged that students are offered a variety of courses to meet all needs With a smart English program dedicated to children from 3-6 years old, they can promote the best language acquisition ability through the 21st century teaching model with vivid visual activities, suitable for children Children's ages such as: learning to sing, playing games, reading stories, doing projects, picnics, acting, through physical activities and other outdoor activities Children will be standardized in pronunciation, doing get used to the intonations in English conversation, practice listening comprehension and response with foreign teachers This is considered the best way to promote children's English acquisition in the golden period of language learning Brisky English Center is a place to train primary school English for children from to 12 years old, children with high communication, interaction, discovery and movement needs Learning English early will help children pronounce correctly, form new skills and study habits, and help them have a solid English foundation The dynamic learning environment at Brisky English Center that combines learning and playing will help children feel excited, happy, and comfortable to receive new languages so they can focus better and acquire new languages quickly, more effective Brisky's English program is for 13-16 year olds, helping them improve their Listening, Speaking, Reading, and Writing skills to help them develop and improve their language skills to progress with English at school, study in an international environment At the same time build a solid foundation of English to prepare them for the KET, PET, international English certification exams, TOEFL Junior, TOEFL iBT, IELTS, TOEIC achieved high results 1.2.2 The organizational structure a, Organizational structure The company's human resources team currently has about 30 people including Vietnamese teachers and foreigners, in which has 25 employees graduated from university or higher with good knowledge of English Brisky English Center consists of four departments implementing different functions Each department has its own roles, responsibilities and close coordination with other departments to ensure all tasks are completed easily, quickly and professionally Director Mr Do Quang Quyen Training Department Teachers Sales Department Marketing Department HR Department Teaching Assistants Diagram 1.1: Organizational chart of Brisky English center b, Roles and functions of each department in the center Director The director of the center is the person who directly manages and operates the organization and apparatus and is responsible before the law and to the superior management agency for all activities of the center He manages the English center from enrollment to sales and marketing People who work as Center Managers themselves need to understand their work as well as their responsibilities for the center Training Department: They are responsible for the management of the training program as well as the quality of the teaching staff, change the method when it is truly necessary to ensure the quality of teaching Marketing Department: The Marketing Department plays a vital role in promoting the business and mission of an organization It serves as the face of the company, coordinating and producing all materials representing the business It is the Marketing Department's job to reach out to prospects, customers, investors or the community, while creating an overarching image that represents your company in a positive light Sales Department: Sales department is responsible for making business plans and implementing them effectively by project, week, month, or special event As a direct contact with customers Customers who are interested in the course or are not interested in the course, under the talented command and coordination of consultants, customers will choose the courses that best suit them as well as the level of each They are directly responsible for the company's revenue HR Department: The human resources team will ensure that all sections and individuals in the company perform the right functions and tasks, achieve efficiency at work, ensure the recruitment and construction, development and evaluation of a contingent of parkers according to the company's requirements and strategies Employee relations managers within company HR keep communication channels open between departments and individuals at different operational levels 1.3 Information about Training Department Training Department takes responsibility for organizing classes to help learners advance level skills in informatics and English Brisky English Center's training room currently has 20 staffs includes of 15 teachers and teaching assistants in from graduates to part-time students They have good knowledge of English and are trained to become professional staff Responsibilities: Responsible for management and coordination of teaching activities and training programs Developing teaching quality management processes and coordinating implementation control Developing test documents, reporting standards, evaluating students' qualifications in each period, ensuring training quality assessment activities will take place according to the most effective process Coordinate with foreign teachers and other departments to organize extracurricular lessons Organize professional meetings, evaluation meetings, planning meetings related to the training room Promptly make suggestions or suggestions on training related issues and market trends This is the main department of the center, which are dedicated teaching assistants, who impart motivation and knowledge, helping students to confidently come to class and study comfortably This is also the link between staff and parents, responsible for informing students' learning situation 1.4 Some business results of the company Year Comparison 2020-2021 Criteria 2021 2022 Difference Rate (%) Difference Rate (%) 2,500 2,969 4,850 459 18,3 1881 63,3 390 24 9,05 101 34,9 2,235 2,680 4,460 445 19,9 1780 66,4 1,632 2,106 3,960 474 29 1854 88 2020 Sales Expenses 2021-2022 265 289 per year Profits before tax Profits after tax Unit: Hundred million VND (Table 1.1: Business results table from 2019 to 2022) According to statistics on the revenue report, it is clear that the business performance of Brisky English Center has raised stronger and stronger over the past years In the year 2020-2021, due to the stressful situation of the Covid-19 epidemic, we had to switch to online learning Therefore, the investment cost for the promotion of courses has increased slightly Besides, because of online learning, the tuition fee has also decreased significantly 3,960,000,000VND was the profit after tax in comparision in 2022, which has risen significantly compared to 2020 By 2022, when all activities return to normal, the centers in general and Brisky in particular have begun to revive We can see that profits have also increased a lot compared to the early years, but the cost of repairing facilities has also increased significantly due to more classes The center's strong growth over the years is attributable to the increase in the number of students in each classroom, the reduction in the number of extra teachers, and the low cost of marketing In conclusion, the business performance of the company is relatively good PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN BRISKY ENGLISH CENTER 2.1 The tasks during the internship process The internship period as an English teaching assistant at Brisky English Center lasts weeks, starting from January 2023 to February 2023 My working time is quite flexible, being registered according to the time of the class I choose to become a teaching assistant Working time in the office is arranged in the evenings from Monday to Saturday every week with time frames: 18:00 – 19:30 and 19:30 – 21:00 The tasks I have completed are as follows: 2.1.1 Supporting class On the first day of work, I was very fortunate to be guided by Ms Nguyet and dedicated to getting used to the working environment, colleagues and lovely students I had to read a lot of documents to understand the center, understand the content of the center's program and what to as a TA Next, I learned through some of the company's cultures The culture that leaves the most impression is the culture of greeting From the director to the staff including the trainees, every time when entering the company, they smile and greet each other Furthermore, I need to arrive 30 minutes before class time to arrange flashcards in the correct order of shifts for Kindy classes (3-6 years old students) then pick up students and receptionists and guide them to settle down before class Next, on time for class, I will be the one to check in and watch the students who are late for school or take time off Foreign teachers will teach interactively for the first 60 minutes and my task is to observe, keep classroom order, re-teach sentences of foreign teacher that students not understand Besides, I also help foreign teachers prepare games and rewards for winners so that students are interested in learning After each class, the student's homework will include a video recording of the practice and send it to the class zalo group Video content is readings, stories, plays,songs it's in the books that they 've learned in class My task is to review the videos for my students and correct the pronunciation In addition, my responsibilities include notifying students’ parents the test date, designing the test 10 format and invigilating students doing both midterm and final tests, then sending the results to them After the in-class observation I had to have a report on how I acquired from the period of the observation and share the ideas with the other practice teachers to improve the perceptions These discussions led me to determine the effective methods in making the lesson plans for the next phase In addition to teaching students with foreign teachers, I also have to ensure some works following: Prepare materials before each class to ensure that the lessons are not repeated Observe each student to see his strengths and weaknesses and come up with solutions to help Write weekly assessments of each of student’s learning so that parents can keep an eye on their child's performance Image 1.3: Some pictures of students in class 2.1.2 Tutoring 1:1 With students needing extra help in keeping track of lessons, I was responsible for assisting them with more exercises and review before each school exam 2.1.3 Checking homework and making tests The students in Sunny and Bean classes are older classes so there is a lot of homework At the beginning of the session I will mark and be in charge of marking tests of reading, listening and writing skills As for the speaking test, students will be tested with foreign teachers and teaching assistants will record videos and send them to parents 11 Particularly, my internship schedule for four weeks is mentioned below: Week 1: From January 96, 2023 to January 14, 2023 Week 2: From January 16, 2023 to January 21, 2023 Week 3: From January 23, 2023 to January 28, 2023 Week 4: From January 30, 2023 to February 4, 2023 No Date Room Time Class Monday T201 18:00 - 19:30 Kindy 2 Tuesday T202 19:30 - 21:00 Kindy 3 Wednesday T101 18:00 -19:30 Tutoring 1:1 Thursday T203 18:00 - 19:30 Sunny Friday T301 19:30 - 21:00 Bean Saturday T302 18:00 - 19:30 Sunny Table 1.2: Internship schedule every week 2.2 The difficulties and lessons in the internship process 2.2.1 The difficulties in the internship process In addition to bringing knowledge and skills along with working experience in the real environment, the internship process at the company also has many difficulties Although I received enthusiastic support from the supervisor and colleagues in my department, I could not avoid challenges during my internship First of all, before applying for the position of teaching assistant of the English center, I had months of experience as a home tutor for students grades and It's also education-related work, but when I was a teaching assistant, there were many bewildered The first is that the classes at the center often have a large number of students, so it is also more difficult to manage the class Especially in small classes, there are still many students who are busy playing, they didn’t want to learn, so it is more or less difficult to transmit knowledge and create interest in learning Consequently, I realize that giving satisfaction of fastidious students, I must be patient and harmony Secondly, for me, this is a completely new working environment, only the knowledge learned is not enough, the important thing is how I still use it at work My colleagues are also very good brothers and sisters, with many years of 12 experience in the profession, so I have a little self-esteem So it took me week to get used to the work and everyone in the company Thirdly, it was the matter of time With the working time frame from 18:00, to ensure that I get to the center on time, I need to go from home hour in advance because the distance from my house to the center is quite far Moreover, 18:00 is the rush hour There were days when I was close to the hour due to traffic jams and heavy rain Last but not least, the job requires a lot of soft skills, even ones I've never touched before, that require patience to absorb new things instead of diligently applying what is already known I have to be confident every time I talk to parents of long-term students with whom I not know the learning situation, solve all problems calmly so as not to lose the image of the center 2.2.2 Experienced lessons After the internship at the Brisky English center, I have learned a lot of valuable lessons and specific experiences for myself The following is some of experiences which I gained during this training cource Firstly, through the period of practice, I myself have the conditions to be acquainted and exposed to a new environment, not the school environment that I have had over the years, this is completely new environment During this time, I have learned a lot from serious working style, enthusiastic working attitude as well as the dynamic working environment In addition, I also learned a lot of experience through the work I was assigned to and the situations that occurred during the work process Secondly, the training course brought to me the oppotunity to use my English knowledge through communicating with foreign teachers and using English in company I am allowed to participate in the work of the department as well as working related to English language I recognized that my English is improved so much through practice Especially I also learned so many important skills in dealing with customers and working with staffs Moreover, in spite of short time of training process, the internship cource at the company makes me feel more confident and patient than before With the help of the internship teacher through the input of the 13 weekly report, I can see what I have achieved and what is lacking Since then, I am aware of and supplement those missing skills and experiences, contributing to perfecting myself The last lesson is the attitude towards work In terms of attitude in the process of working, students should have an attitude of hard work and enthusiasm for the work assigned, going to work on time, keeping general discipline In addition, I also learned that the attitude of respect which is expressed in receiving the opinions of superiors, listening to the suggestions of colleagues and respecting the opinions of everyone I can learn a lot about my strengths and weaknesses during an internship Internships allow for feedback from supervisors and others who are established in the field, and offer a unique learning opportunity that I may not have again as a working adult The benefits and experiences gained during the internship are the luggage and valuable lessons for students to enter the labor market after graduation 14 PART 3: THE USE OF ENGLISH IN THE BRISKY ENGLISH CENTER 3.1 Situation of using English at the company The more the country develops in all aspects and the deeper the integration process, the more the term international communication is mentioned One of the most popular areas of international communication today is communication in English Stemming from the need and application in daily life, the need to equip yourself with a proficient English communication skill plays a very important role At the centre of Brisky, English is spoken in most departments but at different levels Most employees have enough knowledge to read and understand English to serve their jobs Departments such as marketing department, sales department use a little English in the process of working or they just need a little understanding to use in the work That's because all of their work is mostly related to their majors, so the use of English is only a small part of their work As for human resources, due to the specifics of the job, they not have to be exposed to English too much, so their English level is quite poor However, they are a department primarily responsible for recruiting candidates This means that they can only recruit candidates through in English or if they want to interview, they will have to get help from another department These limitations and shortcomings can sometimes be frustrating, affecting productivity and work efficiency It is imperative that the training staff have a good knowledge of English because they are the ones who directly prepare the materials, work with foreign teachers and ensure the quality of the classroom The training room plays a very important role in ensuring the quality of lessons Teachers and teaching assistants of the training department are required to have good knowledge of all four skills of Listening - Speaking - Reading - Writing and foreign teachers are carefully selected They are mainly from the US, UK, Canada and South Africa and have international teaching certificates However, the new teaching assistants from the trainee department seem to be very weak in the speaking part and are very afraid to communicate with foreign teachers Most of the 2nd and 3rd year students not have much practical work experience, so they are still shy 15