Internship report at Benative vietnam

THUONG MAI UNIVERSITY FACULTY OF ENGLISH - - INTERNSHIP REPORT BENATIVE VIETNAM Supervisor: Do Bich Dao Student: Nguyen Thi Thu Trang Student code: 19D170050 Class: K55N1 Ha Noi, 2023 ACKNOWLEDGEMENT Dear to: - Teachers at Thuongmai University - Supervisor and all of the staff in BENATIVE VIETNAM As a final-year student at Thuongmai University, I was fortunate to have the opportunity to experience the role of an intern teacher at Benative Vietnam After a month of working here, I have gotten a lot of support from everyone in the company, especially my supervisor - Ms Nguyen Thi Ly First of all, I would like to sincerely thank the support Teacher Do Bich Dao who has always been by my side and guided me throughout the past several days With her dedicated support, I was able to quickly adapt to the new working environment, learn new knowledge, and express myself well in the workplace, and most importantly, she gave me advice on how to present my internship report Besides, I would like to thank the members of the Academic Department of the center in particular and all the company's employees in general for helping and creating a favorable environment for me to complete the internship program This is a valuable opportunity for me to put my academic knowledge into practice and learn the fundamentals of writing my internship report And at the same time, I am likely to learn and gain a lot of experience in the field of teaching Last but not least, I would like to express my deepest gratitude to all the English teachers at Thuongmai University, who have been dedicated to teaching me throughout the years In the process of making the internship report, I inevitably made certain mistakes, so I really hope to receive sympathy from the teachers At the same time, I look forward to receiving suggestions from teachers and supervisors so that I can improve my knowledge Thank you sincerely Hanoi, February 5th, 2023 Student Nguyen Thi Thu Trang i TABLE OF CONTENTS ACKNOWLEDGEMENT………………………………………………………… i LIST OF TABLES AND FIGURES .iv LIST OF ABBREVIATIONS v INTRODUCTION vii CHAPTER 1: GENERAL OVERVIEW OF BENATIVE VIETNAM 1.1 Introduction about BENATIVE VIETNAM .1 1.1.1 General information about Benative Vietnam 1.1.2 The process of foundation and development of Benative Vietnam………… 1.1.3 Vision, Mission, and Core Values of Benative Vietnam 1.1.4 Organizational structure of Benative Vietnam 1.1.5 Functions and Roles of Departments in Benative Vietnam 1.1.6 Financial situation of Benative Vietnam …………………………………… 1.2 Information about the internship department - Academic Department .7 1.2.1 The roles of the Academic Department 1.2.2 The tasks of the Academic Department CHAPTER 2: INTERNSHIP PROCESS IN BENATIVE VIETNAM 2.1 The tasks in the internship process at Benative Vietnam 2.1.1 English Teacher 2.1.2 Teaching assistant for foreign teachers 2.2 The difficulties and experiences at Benative Vietnam .10 2.2.1 The difficulties at Benative Vietnam 10 2.2.2 The experiences at Benative Vietnam 11 CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN BENATIVE VIETNAM 13 3.1 The usage of English at work in Benative Vietnam 13 3.1.1 The current situation of the usage of English .13 3.1.2 The advantages 13 3.1.3 The disadvantages 14 ii 3.2 Proposing solutions to improve the quality of using English in the working environment at Benative Vietnam 15 CHAPTER 4: SUGGESTION FOR THE SUBJECT OF THE GRADUATION THESIS 18 CONCLUSION .19 REFERENCES .20 iii LIST OF TABLES AND FIGURES Image 1.1 The Logo of Benative Vietnam Image 1.2 Benative Vietnam at Quoc Oai, Ha Noi Diagram 1.1 The structure of SOFL Education Diagram 1.2 The organizational chart of Benative Vienam Table 1.1 Revenue over the years (million VND) iv LIST OF ABBREVIATIONS Term English Meanings HR Human Resources S&M Sales and Marketing v INTRODUCTION In the integration trend today, English has become an indispensable tool in human communication and business activities In Vietnam, English was also introduced as a compulsory subject at all educational levels many years ago There are a lot of English training institutions established, which means that the demand for learning English is very large, especially for students of all ages Nowadays, even parents are aware that English is the golden key to a successful future for their children, so they decide to expose their children to English very early Coming from that need, Benative Vietnam was established to create a professional English learning environment for children With more than ten years of development, Benative Vietnam has attracted many students and achieved remarkable achievements in the field of English training for young learners In addition, the center also cooperates with major partners such as preschools, primary schools, and junior high schools in the area, building a professional training system that has created the reputation of the center With the permission of the English Faculty of Thuongmai University and the leadership of Benative Vietnam, I had the opportunity to learn and research the center in general Through the internship process with the dedicated guidance of instructor Do Bich Dao, especially the supervisor and colleagues at the company, I had the opportunity to work and accumulate information to summarize the internship report The report consists of four parts: Part 1: Overview of Benative Vietnam Part 2: Introduction to the internship process at Benative Vietnam Part 3: The use of English in Benative Vietnam Part 4: Suggestion for the subject of the graduation thesis vi CHAPTER 1: GENERAL OVERVIEW OF BENATIVE VIETNAM 1.1 Introduction about BENATIVE VIETNAM 1.1.1 General information about Benative Vietnam - Name of unit: BENATIVE VIETNAM - Vietnamese name: Trung tâm Anh ngữ Benative Kids - Address: Dai Tao, Dai Thanh, Quoc Oai, Ha Noi - Tel: 0969 763 188 - Tax code: 0106306572 - Email: benative.daithanh@gmail.com - Website: www.benative.vn Image 1.1: The Logo of Benative Vietnam vii Image 1.2: Benative Vietnam at Quoc Oai, Ha Noi Benative Vietnam was established in 2012 under Minh Duc Service and Training Company Limited Benative Kids English Center, another name of Benative Vietnam, has grown enormously over the past ten years and now has a comprehensive foreign language education system with five campuses in various areas of Hanoi 1.1.2 The process of foundation and development of Benative Vietnam Benative Vietnam is a subsidiary of SOFL language center - Minh Duc Service and Training Company Limited (SOFL EDUCATION) SOFL EDUCATION, which was founded in 2008, is confident that it is a prestigious and top-quality center, reaching out to the foreign language training market with three main languages: Chinese, Korean, and Japanese With unremitting efforts, SOFL EDUCATION was honored to receive the certificate of “perfect service” from the survey program “Reliable products, perfect services, preferred brands in 2017” organized by Intellectual Property and Creativity magazine After a few years, most people were aware of the importance of mastering a foreign language, specifically English, as global integration became an inevitable trend At that time, the company also caught the wave of drastic changes in viii children's language learning, affirming that English is the golden key to children's success in the future Benative Kids English Center has grown and developed a comprehensive foreign language education system for children ages four to fourteen Benative is based on the principle of receiving children's native language and assisting them in naturally familiarizing themselves with and learning English with the ability to listen, speak, and communicate in the child's first language After ten years of pursuing the mission of "thinking in English, communicating in English," as well as the desire to give children strength and broaden their horizons in the future, Benative Vietnam has been fortunate to receive the faith of thousands of parents and obtain a great deal of recognition with the achievements of students However, in the next years, the company aims to attain a greater achievement, which is to build a strong Benative Vietnam system operating in many facilities across the country The long-term goal portrays a mature, innovative, and creative Benative, to provide a comprehensive education, make English a second language for children, and help children gain access to an English environment as soon as possible Besides, the company affirms that it will always listen and overcome obstacles in order to provide a completely foreign language playground for the mental development of children 1.1.3 Vision, Mission, and Core Values of Benative Vietnam Vision: - Benative Vietnam is oriented to become an English training center in Vietnam that is at the forefront of innovation, diversification, high-quality learning methods, and cutting-edge facilities Also, it continues to strengthen its position in the education and training industry in Vietnam Mission: - For learners: Benative Kids English Center focuses on developing communication skills and helping children approach English naturally, thereby building confidence and the ability to use the language fluently ix - Implementing annual programs at the center such as Teacher's Day, Children's Day, Christmas, … - Managing classroom facilities at the centre and decorating to create a fun learning space for students - Issuing certificates of course completion and quality outcomes for students Accounting Department: - Keeping track of the center's income and outlays: capital, revenue, costs, liabilities, and fixed assets (tools, tools, raw materials ) - Assisting management in decision-making by appropriately presenting financial data and planning based on projections of projected business needs and resource availability Giving comments on the management, direction, oversight, and control of the company's internal financial policies' compliance - Developing financial rules for the process of revenue and expenditure, salary and bonus, and tuition fees, … HR Department: The department is on duty managing the center's human resources, which includes recruiting new teachers and employees to meet job requirements and managing current staff: - Training new teachers to meet the quality of teaching for students, popularizing knowledge about the center as well as the company's curriculum, products, and services for teachers - Recruiting and training quality sales and marketing teams to meet the company's monthly/yearly targets - Managing documents, contracts, and administrative procedures of the centre, managing labor protection, policies, and health care workers such as social insurance in accordance with the law and the company - Receiving and responding to feedback from students and parents, as well as providing student support services as needed Sales and Marketing Department: - Researching new English teaching methods to keep up with the trend, reporting it to the Academic department for review, editing, and supplementing to match the center's criteria xii - Researching new trends in young people's access to English, and timely application in teaching so that learners could reach high efficiency - Introducing new learners to the company's courses and services, as well as disseminating the center's modern teaching methods to students and parents of children enrolled at the center 1.1.6 Financial situation of Benative Vietnam Year Total revenue Growth rate (million) (%) 2018 950 2019 1.113 17,15% 2020 1.590 42,85% 2021 2.000 25,78% 2022 2.650 32,50% Table 1.1: Revenue over the years (million VND) In the past five years, Benative Vietnam has made significant financial progress, while affirming its position in the education area in general According to information gathered from the accounting department, the company's revenue is quite high and has not decreased over the years However, during the difficult period with the covid-19 epidemic in 2020-2021, although revenue still increased slightly, the growth rate decreased significantly compared to 2019-2020 In 2022, when the social distancing directive was rejected, the revenue ratio has increased sharply to 32,50% compared to 2021 With such impressive numbers, Benative Vietnam is increasingly becoming prestigious and gaining a foothold in the education area 1.2 Information about the internship department - Academic Department 1.2.1 The roles of the Academic Department The Academic Department is responsible for planning the curriculum for four- to five-year-olds in kindergarten and lesson plans for students from six to fourteen years old at the elementary level Also, English teachers from the department will directly organize these classes Besides, teachers could provide extra-curricular support for weak students to keep up with the class's progress xiii Furthermore, for significant holidays such as Teachers' Day, the Opening Ceremony, Children's Day, and Christmas, the department will organize fantastic games, activities, and programs for children 1.2.2 The tasks of the Academic Department - At the facility where the internship is taking place, the academic department is in charge of teaching English to partners, including five pre-schools, three elementary schools, and two local middle schools - Preparing lesson plans and learning materials, creating lecture slides with a number of specific lessons to support teachers in transmitting knowledge to students - Building and organizing lesson-related programs, creating some interesting activities to reinforce students' knowledge xiv CHAPTER 2: INTERNSHIP PROCESS IN BENATIVE VIETNAM 2.1 The tasks in the internship process at Benative Vietnam During my internship period (from November 20, 2022), I had the opportunity to work in the Academic department I worked part-time from Tuesday to Sunday in the first one-week probationary period at the following times: - Afternoon: From 3:00 p.m to 8:00 p.m After that, I finished my probationary job and was assessed as meeting the center's requirements I have officially worked full-time at the following times: - Morning: From 9:00 a.m to 11:00 a.m (on Saturday and Sunday) - Afternoon: From 3:00 p.m to 8:00 p.m (from Monday to Sunday) 2.1.1 English Teacher Working as a teacher is my main duty at the center I have taken responsibility for the following tasks: - Preparing visual aids and teaching equipment such as a laptop, speakers, flashcards, lesson plans, and related materials ready 30 minutes before the start of class - Teaching the required time of the lesson (2 hours), following the syllabus closely, and creating some small extra activities related to the lesson - Organizing class effectively, managing students, and ensuring no downtime during the class - Having comments on editing and supplementing the lesson plan, delivering more attractive and engaging lectures with practical knowledge to stimulate students in learning English - Coordinate with other teachers in the department to come up with optimal teaching methods to catch the student's sentiments to make appropriate adjustments - Evaluating students right after each lesson and sending reports to parents, reminding them to urge their children to complete assignments 2.1.2 Teaching assistant for foreign teachers - Effectively cooperate with foreign teachers in conducting lectures xv - Ensuring good interaction between students and main teachers, interpreting English-Vietnamese if necessary - Supporting the main teacher in organizing games for students or keeping students' attention during class time - Take photos and videos of students and send them to parents during each lesson - Ensuring visual aids and teaching materials are stored carefully, turning off electrical devices at the end of the lesson 2.2 The difficulties and experiences at Benative Vietnam 2.2.1 The difficulties at Benative Vietnam As a student of the English faculty, I have cultivated good knowledge to ensure the effective transmission of knowledge to students Also, it encourages me to be more meticulous, careful, and patient However, during my internship at Benative, a lack of pedagogical knowledge has been my largest challenge At first, I realized that it was very difficult to keep a stable class when there were so many students talking to each other After several reminders, the students might have been quieter, but with a childish mentality, they started working on their own in class, even walking around the classroom and not paying attention to my lecture Second, especially in the small kid class, children quickly forget the basic terms and commands they have learned just some minutes ago At such times, it is necessary to be more patient so that the child can become re-accustomed to the operation In addition, for older students, it is important to create excitement in each lesson If the lecture is theoretical and inflexible, they may quickly get bored and distracted Therefore, always having to come up with new ideas in each class is also a small difficulty for me Moreover, I was a swayed person at first when I had to remind my students to talk too much during my class time But then, I settled with different ideas and gradually became more patient and tolerant as I got used to teaching and interacting with students xvi 2.2.2 The experiences at Benative Vietnam The internship at the Benative Vietnam was a great experience that helped me better understand the professional education environment and the expectations that come with it During my internship at Benative Vietnam, I have learned many useful lessons for myself The knowledge and experiences I gained were of great benefit to me as I graduated from university Benative Kids English Center and the company's staff supported me wholeheartedly during my internship Those great challenges have left me with a lot of lessons and experience working as an English teacher For preschoolers, as a first step for the beginning of the lesson, a rhythm song or a short warm-up activity is very helpful in keeping kids in order They will be extremely interested and will interact enthusiastically with me One of the most important things is to always make gestures and express emotions clearly for children to follow This will create a habit for children and help them understand the context even without using Vietnamese Besides, I constantly have to use basic commands such as “Be quiet, please!”; “Listen!”; “Look!”; “Sit nicely”; and “Be kind" so that children can remember and follow the teacher Second, I have set some rules like "don't talk to other friends," "don't leave without permission," and "look at the teacher" and have students repeat them at the beginning of each class This really works and makes my class more stable Students are also more obedient, and they know how to ask for permission when they want to something Third, I always create games related to the lesson such as listening to pronunciation and guessing words or matching words with corresponding cards These games must be changed continuously so that students not get bored when learning new words and can use them in each context For elementary grades, I seem to need a lot of creativity The children are older than preschoolers, so they are quite obedient when I remind them The most important thing is to make them more interested in learning I often divide the class into groups so that they can develop teamwork skills and support each other to achieve common interests Moreover, creating groups makes the children more excited, and vocabulary learning becomes more effective However, sometimes xvii there are some children who refuse to study seriously and not listen to me At that time, what I need to is not yell at him in front of the class but talk to him privately during recess I will ask: "What is the problem you are having?"; "Do you feel bad today?"; and "Can you share it with me so we can solve it together?" Under such circumstances, the children are more willing to share with me I will analyze the problem and encourage them, helping them to return to the lesson with the most comfortable feeling Therefore, it is vital to understand children's psychology when teaching, and scolding and forcing are not always effective To sum up, after this internship, I felt grown-up with experience in teaching and solving problems with my students These experiences are like my own “treasure of knowledge” that is useful for my future work xviii CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN BENATIVE VIETNAM 3.1 The usage of English at work in Benative Vietnam 3.1.1 The current situation of the usage of English As it is an English language center on the upswing and is associated with many significant partners such as preschools, primary schools, and secondary schools throughout Hanoi, English is mandatory in the workplace Benative requires employees in all departments to know the basics of communicating in English All the rules and regulations of the centre are drafted in Vietnamese - English bilingual documents Employees who are teachers and instructors have to communicate entirely in English Its purpose is to create an English-only environment so that young learners are also aware of the use of English in reality In addition, in each class, Vietnamese will be limited and only whisper to each other if necessary The centre also has its own rules for the use of Vietnamese such as when students are present, receptionists must communicate entirely in English If there are students talking in Vietnamese with each other, they need to remind and teach them how to express what they want in English English is considered the main communication language in Benative Vietnam It has become the first mandatory element when becoming a link of Benative Vietnam Therefore, it is not a big barrier for employees in their work, all employees in the center can use English quite fluently 3.1.2 The advantages As it is an English instruction organization, Benative is a great environment for staff to boost their English communication skills as it is used as the primary language most of the time First of all, especially for academic staff, they have to use English in a more formal way because they often have to interact with students The flexible use of new words, and basic communication sentence structure in each given context is essential They are able to use quite proficiently all four skills which are listening, speaking, reading, and writing skills Moreover, the company has a significant number of foreign teachers, so employees have the opportunity to xix