WORK EXPERIENCE INTERSHIP REPORT company viet a chau investment development corporation

MINISTRY OF EDUCATION & TRAINING HOA SEN UNIVERSITY SCHOOL OF INTERNATIONAL LANGUAGES & CULTURES b b bbb bb WORK EXPERIENCE INTERSHIP REPORT Student: Student ID : Nguyen Thi Quoc Tran Class : Duration: TM19111 Viet A Chau Investment Development Corporation 25/07/2022 -11/09/2022 Supervisor: Phan Thi Minh Chau 2192824 Company: September , 2022 MINISTRY OF EDUCATION & TRAINING HOA SEN UNIVERSITY SCHOOL OF INTERNATIONAL LANGUAGES & CULTURES b b bbb bb Student: Student ID : Nguyen Thi Quoc Tran Class : Duration: TM19111 Viet A Chau Investment Development Corporation 25/07/2022 -11/09/2022 Supervisor: Phan Thi Minh Chau 2192824 Company: September , 2022 ACKNOWLEDGEMENT First of all, I would like to express my sincere thanks to Hoa Sen University, teachers in the Faculty of International Languages and Cultures, for creating opportunities and experiences for students to practice at enterprises Thereby, thanks to this opportunity, our students can both study, work and experience the working environment; learn, acquire practical knowledge and skills to be able to prepare in the process of studying and working in the future Next, I would like to thank Ms Dam Kim Than for providing information, guidance and support in answering questions and difficulties that I encountered during my awareness internship And I would also like to give my sincere thanks and gratitude to Ms Phan Thi Minh Chau who was my direct guide during the internship With the dedication to guide and support me to the fullest, always devote great enthusiasm in helping me experience the real working environment She is not only a guide, but also a sister, a "friend" who shared and brought me extremely valuable lessons and experiences not only in work but also in life outside In addition, I would also like to thank Mr Pham Huy Tai for supporting me a lot during my internship at the Company Once again, sincerely thank everyone at Investment and Development Joint Stock Company, wish everyone always have a lot of health and more and more success After all, in the process of writing a report, it will be difficult to avoid errors in spelling, formatting or content However, I checked carefully and thoroughly However, we are looking forward to receiving your understanding and suggestions to improve yourself and make more progress in the future and future work Once again, I would like to thank you all Sincerely thank you! CONTENTS ACKNOWLEDGEMENT CONTENTS LIST OF FIGURE .6 CHAPTER 1: INTRODUCTION CHAPTER 2: THE ORGANIZATION .8 2.1 Brief introduction about Viet A Chau Investment & Development Joint Stock Company: 2.2 Business activities 2.2.1 Established background: 10 2.2.2 The competitors: .11 CHAPTER 3: POSITION AND TASKS 14 3.1 Introduction of internship at Viet A Chau Investment and Development Joint Stock Company .14 3.2 Tasks assigned during internship .14 3.2.1 Get list and customer consultation: 14 3.2.2 Note the information: 15 3.2.3 Submit documents to superiors: 15 3.3 Knowledge and experience acquired during the internship: .15 3.4 Skills acquired during internship: 15 3.4.1 Communication skills: 15 3.4.2 Text editing skills 15 3.4.3 Email sending skills 16 3.4.4 Work arrangement skills 16 3.4.5 Behavioral skills 16 3.4.6 Ability to listen and answer the phone 16 CHAPTER 4: WORKING ENVIRONMENT 17 4.1 The company facilities and working atmosphere .17 4.2 Relationship with supervisor and cowokers .17 CHAPTER 5: SELF – EVALUATION .19 5.1 My strengths 19 5.2 My weaknesses 19 5.3 Self-improvement 19 CHAPTER 6: RECOMMENDATIONS 21 6.1 Recommendations for the company 21 6.2 Recommendations for the future interns 21 CHAPTER 7: CONCLUSION 22 LIST OF REFERENCES 23 SUPERVISOR’S REMARKS 24 LIST OF FIGURE Figure 1: Company logo from 1992 to present Figure 2: Head office and Viet A Chau Company (Internet source) 13 Figure 3: Photos taken at the store (Internet source) 13 CHAPTER 1: INTRODUCTION The Cognitive Internship is an opportunity offered by Viet A Chau Investment & Development Joint Stock Company to provide me with the opportunity to gain professional experience I was lucky enough to be hired as a secretary in the accounting department This is a profession that needs a lot of accuracy and agility, therefore it makes me want to perform it well even more The Cognitive Internship is designed to help people practice initiative in experiencing and seeking for job in a business I will be the one to view, examine, and analyze the working environment, as well as my enthusiasm for the career or profession that I am pursuing As a result, I will have objectives and directions for gaining professional knowledge in the classroom and in my future career In the spirit of learning, of course, assimilate to experience and amass experience To ensure the success and effectiveness of the Cognitive Internship I have focused myself to attain the following objectives: Adapting to and integrating into the workplace, putting knowledge and talents to use in real-world situations, getting acquainted with and comprehending the business's operating procedure, gaining experience and positioning oneself to grow in the future CHAPTER 2: THE ORGANIZATION 2.1 Brief introduction about Viet A Chau Investment & Development Joint Stock Company: Name of company Viet A Chau Investment & Development Joint Stock Company Address 80A Huynh Van Banh, Ward 15, Phu Nhuan District, HCMC, Vietnam Phone number (028) 3997 3212, (028) 3997 3219 Website http://www.vietachau.vn/ vietachau@vietachau.com Trading name VIET A CHAU INVESTMENT DEVELOPMENT CORPORATION Abbreviations VITACO.CORP CEO Nguyen Thi Thuy Phuong Type of business Foreign joint stock company Business type Production and business Established 02/10/2010 Tax code 0301310125 Table 1- General information about Viet A Chau Investment and Development Joint Stock Company (students search and synthesize by themselves) 2.2 Business activities Since 1992, Viet A Chau Investment and Development Joint Stock Company has expanded from a small-scale general business to one that deals in a wide range of large and small commodities, including shoes, sandals, leather goods, purses, and other items huge objects such as couches, etc The company have grown into a major organization devoted to offering high-quality products and services In the leather and footwear industries, goods and semi-finished items have a strong reputation Most of the company's products are mainly focused on children, Generation Z and people under 40 years old Figure 1: Company logo from 1992 to present 2.2.1 Established background: Viet A Chau Investment and Development Joint Stock Firm was founded as a general trade company in 1992 In 1996, all raw materials used in the footwear, garment, and handbag industries must be sourced from other countries Invest in raw material production for import and export, service and supply Constructing a building and importing production lines for various types of shoe soles using technology transferred from Japan, Korea, and Italy In 2003, purchased a workshop to manufacture finished footwear from EVA materials, as well as a mold factory of various types, including steel mold, aluminum casting, epoxy mold, wood mold, machine mold, and complete design Special requests are accepted for all types of molds In 2004, invest in the development of a quality management system in accordance with international standards ISO 9001:2008; SA 8000:2001 has been formally approved by BVQI & DNV, with certification from UKAS (UK) In 2006, received several honors from the State Agency of Vietnam for Development Investment, Management, Quality, and Prestige Brand Furthermore, the Company was honored to obtain the "VIETNAM GOLD STAR" award from the Vietnam Young Business Association, as well as the "GOOD MANAGER" award from the Vietnam General Confederation of Labor In 2007, the firm expanded its product ranges of helmets, boots, and work protection goods by constantly learning and listening to customers In 2009, consumers voted us "HIGH QUALITY VIETNAM PRODUCTS 2009." Meeting the international competitiveness standards of Vietnam's marine pepper in the global integration process Viet A Chau Investment and Development Joint Stock Firm has officially invested in a new company and PLASTIC FACTORY in order to satisfy consumer demand Currently, the following distribution channels are available in the domestic market: VAC Four Colors Stage, Distribution Agent System - Product consumption directly from the company There are also statewide distribution ties provided by a network of supermarkets like as Metro, Big C, Lottemart, Citimart, and others A customer network has also been developed in nations such as the United States, Australia, and New Zealand 2.2.2 The competitors: In the import and export market, it is indispensable for different competitors, and those competitor companies are: Thai Binh Shoes, BITIS, Ngan Phong Company, SAO VIET footwear manufacturing and distribution company, G.A.S.A company 2.3 Company Structure Figure 2: Head office and Viet A Chau Company (Internet source) Figure 3: Photos taken at the store (Internet source) CHAPTER 3: POSITION AND TASKS 3.1 Introduction of internship at Viet A Chau Investment and Development Joint Stock Company During the cognitive internship at Investment and Development Joint Stock Company, as the Secretary of the Accounting Department, I have participated in supporting work related to sales consulting, customer care, cashier jobs, warehouse inventory The following will be an objective description of the jobs and activities that I have performed and completed correctly and understand the work process 3.2 Tasks assigned during internship 3.2.1 Get list and customer consultation: At the beginning of working hours, I will receive a list from the manager This list includes information about customers' names, phone numbers, addresses and also customers who have cooperated with the company The manager will email this list or print it out and send it to me directly After receiving the list, I immediately read through the customer's information and then made calls Main content of the call: start with a simple greeting, then introduce yourself to VAC Company and then move on to the main content: Asking if previous orders are ok? Are customers satisfied with the staff's service? Currently, customers still want to import any more products of the Company? During the conversation, the customer's response is usually happy, comfortable to accept the call, and at the same time, thank you for supporting the Company However, there are also some cases when the call comes in when the customer is busy and can't answer the phone, or when the customer is in a bad mood, the customer will be uncomfortable and suggest to end the call first Most calls to customers, even though they are not ready to accept, still politely decline, not causing trouble for me Normally, on an average day, I make about 20 calls, each call usually lasts from 5-20 minutes depending on the content of the call In case the customer can't contact or the phone is busy, make up to calls in a day, each call is at least hours apart 3.2.2 Note the information: After making the call, make a note of the information right in the document that the manager gave The information notes are often an assessment of customer satisfaction with the orders that have been cooperated with Notes must be brief but clear, covering the entire content of the call made 3.2.3 Submit documents to superiors: The document includes the list of customer service agents given at the beginning of the hour and the notes collected during the calls Also check the completed calls, mark the uncompleted calls for the day Review all calls and notes At the end of the day, return the documents to the manager 3.3 Knowledge and experience acquired during the internship: Understand your future work, know what the work is related to, what areas Know the related software and systems, have direct contact with those software so that you don't have to be surprised when you go to work In addition, some knowledge about the economy, life, and society was acquired: such as import and export situation, some customs procedures for registration, price situation 3.4 Skills acquired during internship: 3.4.1 Communication skills: Communicating with superiors must keep a calm and confident attitude when presenting their views When disagreeing with superiors, they should handle them skillfully and give suggestions in the most delicate way Create friendliness and courtesy with employees in the company 3.4.2 Text editing skills The text must have a clear, concise and detailed layout Must have content, purpose There must be a division that issues, receives and implements the content contained in the document 3.4.3 Email sending skills When sending mail, there must be a specific recipient, with a subject for the recipient to recognize The content of the email is clear, not confusing, not general, must go straight to the point and not forget to greet the recipient, thank the recipient and introduce himself 3.4.4 Work arrangement skills Must arrange in a scientific and logical way, clearly planning the content of work to be done in the day, week or month Always set aside time to handle arising, or delayed tasks Pay attention to know which tasks must be completed first, which should be postponed 3.4.5 Behavioral skills Be gentle with employees, brothers/sisters/colleagues For customers and partners must be professional and thoughtful For superiors, it is respectful, not rude, not formal, the sentence must be clear and firm 3.4.6 Ability to listen and answer the phone When listening and answering must be friendly, voice must be clear, not loud When picking up the phone, you must introduce who you are, what department you work in and don't forget to say the name of the company CHAPTER 4: WORKING ENVIRONMENT 4.1 The company facilities and working atmosphere The 7-week internship at the company has given me valuable experiences and experiences At the same time, I also experienced the benefits that the company gave me The company is quite large and located in an easy to find location, the company's infrastructure includes representative offices, manufacturing plants and retail store, all of which are located in very good locations and easy to find In addition, the Company also fully equips employees with desks, laptops, uniforms, and necessary stationery for work In addition to the above benefits, the company always rewards employees with solid salaries, sales bonuses, gifts on Tet holidays and also has an additional 13th month salary As an intern, I am also supported such as information, documents to write reports, support students to add necessary documents for this important internship About documents: The company always provides all the necessary documents for my internship All such documents are necessary and extremely valuable The company always creates the best conditions and does not have any barriers for students during the internship Interns are also supported with travel expenses during the 7-week internship Being able to practice here is like a blessing I received, I really like the professional atmosphere when working here, always comfortable, the feeling that everyone in the company treat me like a family 4.2 Relationship with supervisor and cowokers Through my internship at the company, I found the job of an accountant quite interesting During my internship, I was enthusiastically guided by my colleagues Not only that, I was also guided by my manager and introduced me to other members in the company who are specialized in the issues to be answered so that I can answer more specifically The employees in the company are friendly, gentle and enthusiastic in their work When I asked, the brothers and sisters all answered and gave detailed instructions Participating in working with my brothers and sisters, I was instructed to the smallest work, avoiding unnecessary mistakes CHAPTER 5: SELF – EVALUATION 5.1 My strengths Your advantage: having a well-proportioned, good-looking appearance Enthusiastic and responsible for work Honest, honest, dynamic, agile, diligent, resourceful and flexible in handling situations Teamwork in work, ready to support and help colleagues 5.2 My weaknesses In the process of practical work, there are still some difficulties far from the theory such as: Not having enough experience to deal with actual arising jobs Very strong in theory, but when given specific situations, it is awkward to find a solution to handle Besides the results achieved, there are also difficulties in the actual working process Because work is too busy, both students study and work, so the time to research and complete the report is very limited If there is time, the report can be richer Due to lack of knowledge, I encountered a bit of difficulty during the internship: Not knowing how to use office machines such as printers, copiers, fax machines, is my weakness Because I was new to life, at first it was difficult for me to integrate with everyone in the company, and I was shy and timid, not strong in suggesting ideas or not daring to ask questions The internship period is not long enough to understand, so I not understand the work in the departments 5.3 Self-improvement When I first started getting acquainted, I also faced many difficulties, but it was from that time that I drew lessons for myself that as an accountant, numbers are very important, must be accurate and clear and transparent From the nature of work, it helps me to be careful in work as well as in daily life I also have a broader view and deeper understanding of the major I have studied After learning and working at the company, the role of an administrative and human resources officer, I think that for the job of a salesperson, there is no difference between theory and practice because they are all different must come from a common business background I really enjoy my current job and feel confident in my business Lessons outside the curriculum help me become more mature in the work of seeing, considering and solving problems Being able to work in a real environment, being given the opportunity to apply what I have learned to work… I will quickly see my flaws so I can continue to improve At the same time, with the help of experienced people at the internship site Each lesson received from the internship trip is an asset, a valuable baggage for the author to firmly step on his own future path CHAPTER 6: RECOMMENDATIONS 6.1 Recommendations for the company Although the company's personnel is small and medium-sized, the work is many and growing, so recruiting more personnel is very necessary.In the job position when recruiting new employees, reallocate them to current employees who are still concurrently About the assigned work: because of the new graduate, the assigned jobs are only jobs that have not been deeply specialized and professional, so it is hoped that the assigned jobs are right in the specific industry and profession 6.2 Recommendations for the future interns In the learning process, you should try hard from the beginning so that you don't have to worry about many problems later, actively participate in the student movement Doan Truong to expand knowledge and relationships to learn more experiences of the predecessors Must know how to define clear goals in school work Follow up with the internship instructor to have the best understanding of how to research and present the most complete report During the internship, it is necessary to create a friendly relationship and actively learn and try to the best at the company that you are interning It is necessary to learn from the members of the company about working style, handling situations, ability to communicate with superiors and customers It is important to create for yourself equipment in foreign languages, informatics, and soft skills right from the first years of studying at school CHAPTER 7: CONCLUSION After nearly weeks of internship and working at Viet A Chau Investment & Development Joint Stock Company, I have completed the assigned tasks relatively well Although initially facing many difficulties at work, thanks to the spirit of always learning and being proactive in work, I have gained many useful experiences for myself in the future like get a broader view of the research and internship process of a business project Increase the ability to communicate and convey their ideas with management so that they are clear, concise, easy to understand but complete and convincing, and at the same time absorb discipline in the company In short, due to limited time and knowledge, this report of mine may contain many errors, so I would like to receive more suggestions and guidance from better From there, I can draw more valuable experiences for myself, and at the same time consolidate my knowledge to perform better in my graduation thesis later LIST OF REFERENCES Viet A Chau Building |80A Huynh Van Banh, Phu Nhuan | Maison Office - Grade C office for lease in HCMC (2022) Retrieved September 2022, from https://maisonoffice.vn/en/ho-chi-minh/phu-nhuan/viet-a-chau-building/ Trưởng phòng kinh doanh giày dép loại Công Ty Cổ Phần Đầu Tư Phát Triển Việt Á Châu: 4054 - Vieclamnhamay.vn (2022) Retrieved September 2022, from https://vieclamnhamay.vn/viec-lam/22761-truong-phong-kinh-doanh-giay-depcac-loai VITACO.CORP (2022) Retrieved September 2022, from https://vietachau.vn/gioithieu.html Việt Châu - Công Ty Cổ Phần Đầu Tư Và Phát Triển Việt Châu (2022) Retrieved September 2022, from https://www.yellowpages.vn/lgs/999459/cong-tyco-phan-dau-tu-va-phat-trien-viet-a-chau.html/ 22 SUPERVISOR’S REMARKS 23 ... 8 0A Huynh Van Banh, Ward 15, Phu Nhuan District, HCMC, Vietnam Phone number (028) 3997 3212, (028) 3997 3219 Website http://www.vietachau.vn/ vietachau@vietachau.com Trading name VIET A CHAU INVESTMENT. .. CHAPTER 2: THE ORGANIZATION 2.1 Brief introduction about Viet A Chau Investment & Development Joint Stock Company: Name of company Viet A Chau Investment & Development Joint Stock Company Address... Established background: Viet A Chau Investment and Development Joint Stock Firm was founded as a general trade company in 1992 In 1996, all raw materials used in the footwear, garment, and handbag