WORK EXPERIENCE INTERNSHIP REPORT cam ranh riviera beach resort spa

MINISTRY OF EDUCATION &TRAINING HOA SEN UNIVERSITY FACULTY OF LANGUAGES & WORK EXPERIENCE INTERNSHIP REPORT Ho Chi Minh city, September/2022 TIEU LUAN MOI download : skknchat123@gmail.co

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MINISTRY OF EDUCATION &

TRAINING HOA SEN UNIVERSITY FACULTY OF LANGUAGES &

WORK EXPERIENCE INTERNSHIP REPORT

Ho Chi Minh city, September/2022

TIEU LUAN MOI download : skknchat123@gmail.com

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MINISTRY OF EDUCATION & TRAINING

HOA SEN UNIVERSITY FACULTY OF LANGUAGES & INTERNATIONAL CULTURES

WORK EXPERIENCE INTERNSHIP REPORT

Company : Cam Ranh Riviera Beach Resort & Spa

Ho Chi Minh city, September/2022

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I gratefully acknowledge assistance from MA Trinh Binh Thanh Son, whoseexpertise was invaluable in providing knowledge and guiding students throughthe internships.

Additionally, there are no words to fully express my gratitude to all of the SpaDepartment's colleagues They provided me with an excellent opportunity todemonstrate and promote my abilities Moreover, each colleague assists me learnnew skills in a professional working environment

Finally, despite the brief duration, it is one of the most significant turning points

in my professional development I really would like to express my appreciation

to everyone who supported me, directly or indirectly, finishing the internshipreport

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SUPERVISOR’S REMARKS

CONTENT

ACKNOWLEDGEMENT 1

SUPERVISOR’S REMARKS 2

CONTENT 3

CHAPTER 1: INTRODUCTION 4

CHAPTER 2: INTRODUCTION OF THE ORGANIZATION 6

2.1 General information 6

2.2 The history of the company 7

2.3 Oriented development & Development goals 7

2.4 Company structure 7

CHAPTER 3: POSITION AND TASKS 9

3.1 Position 9

3.2 Tasks 9

CHAPTER 4: WORKING ENVIRONMENT 13

CHAPTER 5: SELF-EVALUATION 15

CHAPTER 6: CONCLUSION AND RECOMMENDATIONS 16

6.1 Conclusion 16

6.2 Recommendations 16

APPENDIX 17

REFERENCES 18

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CHAPTER 1: INTRODUCTION

To be able to see the most obvious results for the learning process at university,the most practical thing is to apply this knowledge in practice Therefore,students of Hoa Sen University are always given favorable conditions tocultivate, consolidate and apply the knowledge, skills learned and practicalworking environment Internships will put into practice the knowledge and skillsthat will help develop students With this internship, students will be able toclearly visualize the real working environment and the skills needed to workprofessionally From there, recognize strengths to promote and improveweaknesses

In this term, I intern as a receptionist in Cam Ranh Riviera Beach Resort and Spafrom 25 July to 10 September With a 7 weeks internship at the company, thiswill be a valuable opportunity to develop knowledge and skills Besidesencouraging yourself to make efforts, try to complete the assigned work, therebygaining experience for the future career I set the following personal goals:

- Get acquainted with the actual environment of the company

- Improve communication skills

- Cultivate and learn more useful experiences in the field of business Applywhat you have learned in practice

- Successfully complete the internship and report on the internship on time During my internship at the company, I always try to fulfill my duties well and have useful experiences at the company

This report shows my entire internship at the company with the dedicated help of

Ms Nguyen Thi Huy Hoa, Mr Trinh Binh Thanh Son and colleagues in thedepartment The layout of the report consists of 7 chapters:

- Chapter 1: Introduction

- Chapter 2: Introduction of the organization

- Chapter 3: Position and task

- Chapter 4: Working environment

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- Chapter 5: Self-evaluation

- Chapter 6: Conclusion and recommendations

Figure 1: Cam Ranh Riviera Beach Reost & Spa

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CHAPTER 1: INTRODUCTION OF THE

ORGANIZATION

CAM RANH RIVIERA BEACH RESORT AND SPA

CompanyAddressBusiness areasEmailHotlineWebsiteFacebook

Logo

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2.2 The history of the company

Cam Ranh Riviera Resort Joint Stock Company is invested by Crystal BayGroup and was established in 2015 Official operation on April 11, 2016 and wasrecognized as a 5* resort on February 23, 2017

With the development of the worldwide tourism industry and the development ofKhanh Hoa province's tourism industry Cam Ranh Riviera Resort always striveswith specific development orientations as follows:

- Striving to become an impressive and safe resort at Bai Dai Beach - Cam Ranh

-Providing the best and professional services that bring the unique characteristics

of the Resort to guests

- Building a friendly working environment, solidarity and healthy competition

- Take care and improve the lives of company employees

With a history of nearly 7 years, the company sets development goal:

- Striving to become a world-class 5* resort

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CHAPTER 2: POSITION AND TASKS3.1 Position

During my 7 week internship, I was assigned by the Manager Department to bethe receptionist of the Spa department at Cam Ranh Riviera resort In thisposition, I have learned a lot of experience in work as well as communication,besides, I can promote my full potential

In addition to the position of a receptionist at the Spa department, I was alsotransferred by the manager department to the position of front office receptionist

In this position, I have also learned a lot of skills, knowledge and workexperience Besides, I also got acquainted with many colleagues with aprofessional working style and high level of work

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Bookingservice andarrange atherapist

Write dailysales report

Call Center

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Receptionistmanage frontdesk andperform avariety ofadministrativeand clericaltasks

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Figure 3: Commision sales

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CHAPTER 3: WORKING ENVIRONMENT

After 7 weeks of internship at the company, I observe and feel that the companyhas a professional, transparent working environment and always gives andmaintains the excitement and motivation for employees to devote themselves tothe company

Firstly, in terms of facilities, the company has full infrastructure, machinery andequipment to best serve the job In particular, provide accommodation foremployees who are far away from the company, and support shuttle buses foremployees

Secondly, the environment has clear communication between employees andbosses, between colleagues and departments Convey information accurately,communicate in detail and coherently so that the working environment is freefrom misunderstandings and conflicts Clear communication helps employeesexpress their own opinions about their personal goals and desires for the job andthe issues facing them For instance, when employees have accidents, thecompany encourages employees to support and encourage each other Therefore,

it is possible to see mutual help and support in work between employees anddepartments

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Figure 4: Email of request to support colleague

Thirdly, salary, bonus, and welfare regime are always based on employeeperformance and working attitude and are open and transparent

Finally, the company always encourages teamwork among employees Moreover,strengthen group activities to strengthen cohesion as well as promote the spirit ofcooperation and sharing among employees in the company That activity can beorganizing a picnic, a group party, sharing in difficult times,

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CHAPTER 4: SELF-EVALUATION

After interning at the company, I realized my strengths and weaknesses and

made certain changes from which to have specific orientations for the future

Firstly, in terms of strengths, I find that I have the following strengths when

participating in a professional working environment:

- Good grooming, professional and well-trained manners

- Disciplined performer, strictly comply with the Resort regulation

- Good teamwork and cooperation with colleagues

- Learn and cultivate knowledge quickly, the ability to adapt to workquickly brings high efficiency

- Effective communication skills with colleagues, superiors and

customers

- Flexible working time and able to work under pressure

Secondly, besides the strengths, I also realize that I have many weaknesses that need to be cultivated and learned more

- Limited office computer skills

- Lack of understanding of in-depth knowledge of the field of reception

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CHAPTER 5: CONCLUSION AND

6.2 Recommendations

Firstly, on the company side, it is advisable to develop a strong and transparentinternal communication channel with employees From there, it is possible toclearly communicate to employees and receive employees' opinions Thereby, thecompany's information will be public, clear and transparent

Secondly, about Hoa Sen University, the school has done a good job in guidingstudents to complete the internship, but besides that, when recommendingbusinesses to students, the school should provide clearer information about thebusiness information business and job descriptions submitted by the enterprise

Thirdly, for students, if you want to have an environment suitable for yourself,you must hone your skills and knowledge all the time and always have a spirit ofcuriosity In addition, students should start looking for real businesses as soon asthey apply for an internship at school to avoid other cases

Finally, after this internship, I also realized the knowledge and skills I lacked Iset a goal in my last year of university, I will learn more office skills and improve

a few basic foreign languages such as Korean or Russian to be able tocommunicate effectively in the future career field In addition, master theknowledge of your field of study, especially the field of sales and marketing Itwill give me background knowledge to develop myself in this industry

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Tiêu đề	Work Experience Internship Report Cam Ranh Riviera Beach Resort & Spa
Tác giả	Doan Thi Hong Ngan
Người hướng dẫn	Nguyen Thi Huy Hoa, Department Manager, MA. Trinh Binh Thanh Son
Trường học	Hoa Sen University
Chuyên ngành	Languages & International Cultures
Thể loại	Báo cáo thực tập
Năm xuất bản	2022
Thành phố	Ho Chi Minh City

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