NGHIEN CCrUSilJfNG DUNG KY NANG PHAN HOI VA NHAN PHAN HOI TRONG GIAO DOC ThS Nguyen Thanh Huwng Hpc viC''''n C ''''hinh tri ~Hdnh chinh Quoc gia Ho Chi Minh Bat cii mgt hogt dgng dugc thyc hipn xuat sac the[.]
NGHIEN CCrUSilJfNG DUNG KY NANG PHAN HOI VA NHAN PHAN HOI TRONG GIAO DOC ThS Nguyen Thanh Huwng Hpc viC'n C 'hinh tri ~Hdnh chinh Quoc gia Ho Chi Mi B at cii mgt hogt dgng dugc thyc hipn xuat sac theo quan he, cung cd niem tin, nao kit thiic cung cdn cd sy phdn hoi hi nhiing ngudi lien quan Nhung khdng phdi ciing hilu du^c y nghia, Igi ich cua phdn hdi Cdng khdng phdi cung bilt cdch phdn hdi vd nhgn phdn hoi tich eye de phdn hoi thyc sy trd nen cd y nghia Phdn hoi Id mgt vipe ldm tot Nhung nlu khdng dupfc thyc hipn diing each (phdn hdi vd nhdn phdn hoi), rat cd thi se hd nen xau Trong thyc tl, khdng it nhiing trudng h(;rp phan hdi, ngudi ta bat ddu bdng thipn chi nhirng lai kit thiic tiong mdu thudn, bat ddu bdng tam y lai kit thuc ac cani, bat dau bang^hda Igi kit thuc mdu thuan cao dp Bdi tir phdn hdi tich eye den phdn hdi tieu eye la mdt khodng cdeh khd gdn Ranh gidi giua Idi khen tgng vd phdn hdi, giiia phdn hdi tieu eye vd chi trich la khd mong manh Trong nhiing trudng hgp ndy, ngudi ta da khdng chirng td dugc ky nang the hipn dieu niinh mudn - ky nang phdn hdi Vd ciing cd trudng hgp ngudi ta co y sii dyng sai myc dich phdn hdi, mugn phdn hdi de thyc hipn myc dich cd nhan minh, dl cho minh Trude het, can thdy ro sy khdc bipt giira Idi khen tang va sy phdn hdi tich eye, ciing nhu sy khdc bipt giiia nhung Idi chi trich vd phdn hdi tieu eye Khen tang, don gian Id Id Idi ca nggi mgt hanh dpng suy nghT eiia ngudi ca nggi Phdn hoi tich eye Igi Id Idi khen d miic dg cao hon, bdng cdch chi rd, cy thi cdc hdnh ddng dd xuat sac nhu thi ndo Ciing vgy, chi trich Id Idi chS bai chung chung, khdng dua can cir, phdn hoi tieu eye Igi chi rd cac chi tiet, da vd dang khdng tot (trong trudng hgp ndy, cd the hieu Phdn hoi tieu eye chinh Id Idi gdp y) Vi vgy, moi ngudi can phdi bilt ro minh mudn gi, nhu the ndo, phdn hoi vd nhgn phdn bdi, thiphdnhdi mdi hipu qua Trude hit, vl phia ngudi phdn hdi: Phdn hdi phdi dya tren co sd Tin cay vd Hieu biet Tin cay se khien ngudi ta phdn hdi vdi tinh thdn giiip dd, mong mudn ddi tugng nhgn thirc dugc sy vipe de tien bg, hodn thipn bdn than Khi dd, phdn hdi khdng mang tinh chdt phd tnrcmg hay trd diia, md chii yeu dua nhiing Idi binh lugn than hgng, chii y tgo the quan binh giiia khen vd cbe Cgnh dd^ Phdn hdi phdi hen co sd hieu bilt, de cd the dua dugc biic hanh toan cdnh - chi rd van dl mgt cdch todri dipn, cy thi Nhu vgy phdn hdi mdi chmh xde vd thuyet phye Tuy nhien, nen chii y, phdn hoi phdi cd gidi ban, trdnh di qud miic cd thi chap nhgn cua ddi tugng, md nen tap trung vdo nhung ngi dung cd y nghia nhdt Dilu cho phdp ly gidi tai cd iJiung phan hdi dem Igi kit qud Id sy gia tang Ngdy nhgn bdi 3/6/2012; Ngdy duy?! ddng 23/7/2012 • TAP CHI THIET BI GIAO DUC-SO 84-8/2012 dem lai sy bilt an chan thdnh, sy chiem nghipm sau sdc, sy tiln bg thye sy ciia ddi tugng Nhung ciing cd nhiing phdn hoi ket thuc de lai sau Id sy cdng thdng, chdn ndn, tham chi bdt hda, tieu eye Phdn hdi khdng dua tren su tin cay se de dan tdi phd truang bdn than hay chi trich, hd dua Phdn hoi khdng tien cq sd hieu biet dl dan tdi hd dd, lang phi thdi gian, gd^ khd chiu, khdng cang thdng De phan hdi hipu qud, can chiiy: Cdn phdi chii ytiidigian, dia dieni, hodn canh dua phdn hdi phii hgp Tham chi cdn phdi chii^ denti^mgthai tdm ly cua ddi tugng Khong phdi bdt cii luc ndo, d dau, hodn cdnh rido ciing dua y kien phdn hdi Phan hdi bang Idi le te nhi, dgc bipt Id thai dp chan thdnh, hong cd khen tang vd gdp y Khen khdng nen bang nhiing Idi le cudng dipu, rong, hoac qua phd, qud Id Vi dy: "Ch; Id mpt ngudi vd ciing tuypt vdi, sau sac cd ve chuyen mdn vd phong cdch", "anh la cay cao bdng ca ciia toan don vj", "Tdi rdt yen nhung Idi noi ciia thu trudng, nd viia thau tinh, Igi viia dat ly " Can phdi biet khen nhu thi ndo de khdng di vdo Idi mdn, khen de ngudi dugc khen khdng cam thdy "ngugng ngiing", khen de ngum ndi Idi khen khdng cdm thdy mgt sy mat ty nhien Id mdt k^ nang cdn NGHIEN cuu & UNG DUNG phdi dugc ren luyen mdi di vao dn dinh vd phdt huy hieu qua Gdp y cung khdng nen dung Idi lengng nl, nghiem hgng hda van de hogc dimg cdch ndi bdng gid, mdc mdy, ddi ddng, lang phi thdi gian Vi dy: "Ldm nhu the la nhan chim cdng lao eiia mgi ngudi:, " tdi cii ban khoan mai md khdng hieu tgi d phdn Igi nhu the Tdi da nghien ciiu rdt nhieu, theo theo quan diem , thi ggi Id quan diem cua thi ggi Tdi cir tudng Id hong trudng hgp ndy ngudi ta phdi dimg tu X mdi dung chii d ddy lai dung tir Y Vdy xin hdi, cd phdi la nhu the khdng? Nhu the ndo Id diing?" Phdn hdi can tuan thii nguyen tdc khen trudc-che sau: Trude het, cdn phdi phdn anh mat tich cue, ghi nhgn nhung gi ddi tugng da dgt dugc, da thdnh cdng, tgo tdm ly thodi mdi, san sang tiep nhgn vd ddn nhan mdt cdch tich cue Sau mdi chi rd nhiing diem can thay ddi, cdn Idm tdt hon, can siia chiia de hodn thipn Neu khdng khen nggi, ghi nhan, ddnh gid diing nhung mat tich cue da cd cua ddi tugng, chi dua hang loat nhung thieu sdt, nhimg dieu ddng ehe trach, de Idm cho ddi tugng bi "ngheri", bi "chodng", vd mpt rao chan de dang dugc dyng len Phdn hdi phdi the hien thien chi, thai thien cdm: Sy chan thdnh_dl ldm nen sy tiidng hilu, dl dua ngudi ta din dilm chung Du vdn de gai gdc, nlu dugc phdn hdi bang sy chdn thdnh, chan that vd thipn chi, cung ,se hd nen nhp nhang, khien ddi tugng de ddng tilp nhan Phdn hdi phdi bdng md td, phdn dnh cy the, chi ro chi tiet: khdng ndi chung chung kieu "anh lam nhu vgy la khdng diing quy tiinh Can phdi Idm tdt ban"; "Chj trinh bdy van de khdng cd chieu sau, ngudi nghe khd hilu lam" Trong mpi trudng hgp, hay "khdng chi trich, chi dua gidi phdp" Khdng nen ndng ve phe phdn, ma cdn phdi chi rd cho ddi tugng biet hp da sai hogc lam chua that hodn hdo d ddu, nhu thi nao, can lam gi de sira chiia vd ldm nhu the ndo Vi the, nen ndi: " Anh da Idm khdng dung trinh ty Can phdi A, sau dd den B, rdi C mdi diing ", "Tnrdc het, chi hay khdi qudt vdn de Sau dd chi can chi cdc ludn diem nhd de ey the hda van de do, rdi phan tich cac dan chiing phu hgp cho timg ludn diem Nliu the ngudi nghe se rat de nam bat" Phan hoi can tap vao viec cdi thien nang luc thyc hien Khdng dung y kien phan hdi de nhan manh ket qud ylu kem Cd the cdn phdi luu y den viec Jhyc hien yeu kem Nhung ddng thdi phdi khdng dinh, tang eudng sy phdn hdi vl nhung phdn viec dugc thyc hien tdt Dieu se giiip cho ddi tugng hpe hdi dugc tii nhiing dieu hg da lam diing Phdn hdi can tap trung vdo cdch hanh xu chii khdng phdi tinh tinh, thai dg va nhan cdch Dilu ndy se khiln doi tugng khdng cd cdm gidc Id minh bi cdng kich ca nhdn Vi dy: cdn dua y kien phdn hdi vl mdt yan bdn, hay chi ra_ nhiing diem tdt vd nhimg dilm bat hgp ly hogc khdng chinh xde van bdn mgt each cy thi nhdt Khdng nen vd dodn, binh lugn, quy chyp ve tdc gid van bdn Vi phdn hdi cd tinh chat hai chieu, nen ngudi nhdn phdn hdi (ddi tugng) ciing can phdi cdi md ddn nhdn •y kiln phan hdi Hay biet khuyen khich ngudi phdn hoi dua y kien va nen cd thdi dg tiri tudng vd biet an nhimg y kien phdn hdi Ngudi nhdn phdn hdi nen chgn cdch img xu sau: a Thdi dp: cdn chpn thdi dp tich eye, coi phdn hdi (phdn anh) Id mgt co hpi, khdng phdi Id mgt sy cdng kich, nham thu thap thdng tin de hodn thipn miiih Khi xde dinh nhu vgy, mgi y kiense dugc tiep nhdn mdt cdch de ddng va hieu qua hon Khdng nen (nhdt Id ddi vdi ngydi lanh dgo nghe phdn hdi) td thdi bye tiic, hoac dp ddo ngudi phdn dnh, phdn hdi b Trong vd sau tiep nhan phdn hdi: Ngudi nhgn nen cy the hda tieu diem cua sy phdn hdi: Hg dang chi nhiing diem ndo, phuong dipn nao, nhu the ndo Nhu vdy, ngudi nhan chi tap trung vao nOi dung, tiep nhdn thdng tin cho su tri hoac thay ddi can thiet ciia minh, md ggt bd nhung yen td tdm ly bat Igi cd the xuat hipn tir each trinh bdy ciia ngudi phdn hdi Lang nghe: Khdnjg ngat Idi ngudi dua ykien phdn hdi: Khdng chi de thu thap thdng tin cho sy hodn thipn cua minh, ngudi nhdn phdn hdi cdn phdi lang nghe de td sy tdn hpng ngudi trinh bay Ngay cd trudng hgp y kien phdn hdi thieu thien chi, ngudi tiep nhan phdn hdi cung can het siic binh tinh vd kien nhan Khdng nen "cudp Idi", ma hay biSt ngat Idi mgt each TAP CHI THIFTBI GIAO DUC-SO 84-8/2012 • 31 NGHIEN CUU & UNG DUNG kheo leo vd lich sy, de dam bao hda Trong nghe phdn hoi, khdng nen bdo chira cho bdn than Vdi myc tieu da xac djnh, nen im lang tiep nh^n cdc y kien Sy tiep thu (tiep thu cdi gi, nhu the ndo) sc Id qud trinh sau dd Cam on ngudi phdn hdi: Ddy Id \icc lam tich eye vd hieu qud, the hipn thai dg lich sy, cau thi, san sang lang nghe vd ddnh gid cao thipn ehi cua ngudi phdn dnh, phan hdi Phan hdi Id mgt boat dpng cua Giao tiep - mpt hogt dpng tat yeu, khdng the thieu trong cupc sdng, cdng viec De phan hdi thye sy hipu qua, phdt huy tdc dyng tich Montfort-Leicester eye cua nd, moi ngudi diu Change- tdc gid: phdi ty xde djnh rd myc dich, Julia Dai hgc De Montforttinh chat vd chii y nhimg van de mang tinh nguyen tdc Lciccstcr Summary thyc hicn Hay ldm the ndo de mpi ngudi deu Idn len, hodn "Feedback" is an essential thipn minh hon sau phdn hoi activity of communication, an Dd chinh la phdn hoi hipu qud indispensable activity in life, at Dd chinh Id thdnh cdng work To increase and promote positive impact of the feedback Tdi li^u tham khdo I Leadership -tdc gid: Julia process, people who give Pointon, Dgi hgc De Montfort or receive feedback need to - Leicester understand the purpose, nature Successfully shaping our and principles of the process world- Dgi hgc De MontfortProper feedback will help Leicester Motivation- tdc gid: people to improve themselves Julia Pointon- Dgi hgc De It is effective feedback GlAl PH&P N&NG CAO TRINH OO OOI NGU CANBQ luan chuyen, phdi cd sy tham dinh, kiem ciia uy ban kiem cdc cap 5) Tang cudng su lanh dgo ciia Dang hong viec ndng cao chdt lugng dgi ngii CBQL trudng THPT cdn dugc the hipn d vipe cdc td chiic Ddng phai ludn dugc chinh ddn vd ddi mdi, neu cao ddu tranh ty phe binh vd phe binh, khdc phye nhimg bieu hien nhu xa rdi qudn chimg, quan lieu, tinh ty cao, ty dgi, tu tudng hpp hdi 6) Tilp tyc chi dao vd guong mau thyc hipn cupc van dgng "Hgc tgp vd lam theo tdm guong dgo dire Hd Chi Minh"; vd cupc van dgng " Xay dyng trudng hgc than thipn, hgc sinh tich eye" Ludn thyc hien phong trao thi dua "Hai tdt", cugc van dpng "Dan chii, ky cuang, tinh thuong, trach nhiem" Thuc hipn tdt 32 cdc hogt ddng cua nhd trudng theo ehii de timg nam hgc 7J Lam tdt cdng tdc tuyen truyen, gido dye, nang cao nhgn thiic vd van dpng, tgp hgp dugc sy tham gia cua todn xa hgi vao vipe xay dyng, ndng cao chat lugng dpi ngu nha gido, CBQL giao due ndi chung 8) Tham muu, de xuat kip thdi nhdm gdp phan kipn todn bd mdy td chiic Dang, xdy dyng, QL, bdo ve tdt dgi ngu can bg ciing la m^t tron^ nhiing bipn phdp tdt nhat de gdp phan ddm bao vipe ndng cao chat lugng dpi ngu CBQL Ket lu^n Cdn bg c^udn ly gido dye cd vai hd quyet dii^ chat lugng giao due THPT Viec dc xuat va thyc hipn ddiig bg cdc giai phap se dua chat lugng gido dye THPT cua huySn Yen My • TAP CHI THifT B| GIAO DgC - SO 84 - 8/2012 (Tiep trang 21) tdng len Tk\ lipu tham khao Bg Gidg dye vd Ddo tgo, Hudng dan thyc hipn chi thi nam hgc 2011 - 2012, NXB Gido dye Hd Ngi 2011 Phgm Anh Tuan, Cac bipn phdp ndng cao chat lugng can bp qudn ly gido dye cdc trudng THPT huypn Yen My, Lugn vdn cao hgc 2012 Summary Administrative staff have a crucial role of education quality high school education The proposal and implement comprehensive solutions will bring quality high school education goes up To help schools this, this paper offers solutions development team managers in the common schools of Yen My district to refer you to read ... tiinh Can phdi Idm tdt ban"; "Chj trinh bdy van de khdng cd chieu sau, ngudi nghe khd hilu lam" Trong mpi trudng hgp, hay "khdng chi trich, chi dua gidi phdp" Khdng nen ndng ve phe phdn, ma cdn... ddi vdi ngydi lanh dgo nghe phdn hdi) td thdi bye tiic, hoac dp ddo ngudi phdn dnh, phdn hdi b Trong vd sau tiep nhan phdn hdi: Ngudi nhgn nen cy the hda tieu diem cua sy phdn hdi: Hg dang chi... CHI THIFTBI GIAO DUC-SO 84-8/2012 • 31 NGHIEN CUU & UNG DUNG kheo leo vd lich sy, de dam bao hda Trong nghe phdn hoi, khdng nen bdo chira cho bdn than Vdi myc tieu da xac djnh, nen im lang tiep