Tgp chi Khoa hgc Tmdng Dgi hgc Cdn Tho Phdn D Khoa hgc Chinh tri, Kinh ti vd Phdp lugl 35 (2014) 50 56 Tap chf Khoa hpc Tru''''cJng Dai hpc Can Thd website sj ctu edu vn 1 ©ANH GIA NHU CAU CUA SINH VIEN[.]
Tgp chi Khoa hgc Tmdng Dgi hgc Cdn Tho Phdn D: Khoa hgc Chinh tri, Kinh ti vd Phdp lugl: 35 (2014): Tap chf Khoa hpc Tru'cJng Dai hpc Can Thd website: sj.ctu.edu.vn © A N H G I A N H U C A U C U A SINH V I E N K H O A K I N H T E V A Q U A N TRI KINH D O A N H DOI V l LGfP K Y N A N G GIAO T l £ P Ong Quoc Cuang', Vuong Qu6c Duy', Le Long Hau', Trin Thi Hanh', Nguyin Thi Hoang Quyen^ va Le Hoang Dy^ ' Khoa Kinh ti & Qudn tri Kinh doanh, TrudngDgi hgc Cdn Tha ^ Trudng cao ddng Kinh ti - Ky thudt Kien Giang ^ Sd Gido diiic vd Ddo tgo Cd Mau Thong tin chung: Ngdy nhan: 13/08/2014 Ngdy chdp nhgn: 31/12/2014 Title: Evaluating the demand of students of school of economics - business administration for class communication skills Tdkhda: Nhu cdu, ky nang giao tiip Keywords: Demand, communication skills ABSTRACT This study is aimeds at evaluating the demand of students of School of Economics - Business Administration (SEBA) for communication skills Research data were collected from 100 students from different courses The findings show that most of communication skills have been regconized by SEBA students, but not much being applied in reality Besides, the majority of students are not satisfied with theirown communication skills received from the School Therefore, appropriated and structured courses of communication skills have been expected to participate In addition, the findings also imply that the students have diverse demands in aspects oj such a course including class forms, teaching forms, assessment form, number of credits, and the size of class TOM TAT Nghiin cdu ngy dugc thuc hiin vdi muc tiiu la ddnh gid nhu cdu cua sinh viin Khoa Kinh li & Qudn tri Kinh doanh ddi vai ky ndng giao tiip Sd liiu nghien cuu dugc thu thgp td 100 sinh vien thugc cdc khda khdc Kit qud nghiin cuu cho thdy phdn ldn sinh vieifKJ^^.K^^eTi^0^^di' Kinh doanh hiiu biit vi ky ndng giao tiep nhung lgi chua ung dying nhiiu vdo thuc tiin Bin cgnh do, da sd sinh vien diu chua hdi long vi ky nang giao tiep cua bdn thdn Vt vgy, sinh vien thudng co nhu cdu tham gia ky ndng giao tiip phii hgp vd co cdu true hgp ly Ngodi ra, sinh viin cUng cd nhu cdu khd da dgng vi hinh thuc ldp hgc, hinh thuc day hgc, hinh thuc ddnh gid, sd tin chi, vd sd lugng nguai tham gia ©AT VAN Bt Hiln nay, pfain ldn sinh viin sau trudng, mac dii rit ty tin vdi nhfing kiin thi3rc ma fag da dugc ttang bi a gidng dudng daifagc,nhung hg gap nfaiiu kfad kfain ttong qud trinfa tim vile vd lam vile Tfaeo ngfaien ciiu ciia Vien Ngfailn cuu Gido due Vilt Nam cho biet, ed din 83% sinfa vlln tot ngliilp ttuong bi ddnh gid Id thilu kJ ning mim, 37% sinh viin kfadng tim dugc vile ldm phii fagp ky nang mim ylu Mgc dd vgy, cic trudng Dai fagc d nude ta vin cfaua dua mdn dio tgo kJ nang mim ttd thdnh mdn hgc chinfa kfada, vi tfal sinfa vien vira thieu va vira yiu kJ ndng mim Mgt ttong nhiing ky ndng mem khdng kem phdn quan ttgng ttong cudc sdng hdng ngdy cung nfau ttong kinfa doanfa dd cfainh la ky ndng giao tilp KJ ning giao tilp ngiy cing la bi quyet khdng thi thiiu ttong mdi trudng lim viec hiln dai Van de niy doi hdi Tgp chi Khoa figc Trudng Dgi hge Cdn Tho Phdn D: Khoa hge Chinh Iri, Kinh ti vd Phdp ludi: 35 (2014): 50-56 cac sinh viin phii tgo dyng cfao minfa mdt Ity ndng giao tilp nfalm tgo dyng mgt phong each rieng Nd ddng gdp to ldn vl sy thanfa cdng cua mdt sinfa viin vi IOTIfaondd la sy pfadt triln kinh te, van fada, xdfadi.Khoa Kinh ti & Qudn trj Kinfa doanfa la mdt ttong nfaimg khoa cd sd lugng sinfa vien nhilu nhat Tnrdng Dai hgc Cin Tha Kfaoa ddo tao nhieu cfauyin ngdnfa nfau Quin tri kinh doanfa, Kinfa doanfa tfauong mgi, Tdi chinh ngin faing, Kinh doanfa qudc tl, E)o dd, k^ nang gjao tiep la mgt ttong nfaiing Ity ndng khdng the tfaieu dugc ddi vdi sinh vien Khoa Kinh tl & Quin tri Kinh doanh Vi viy, ngfailn ciru "Ddnh gii nfau ciu eiia sinfa vien Khoa Kinfa ti & Quin bi Kinfa doanfa ddi vdi Idp k> ning giao tilp" dugc thyc failn nfalm phin ti'ch thyc ttgng k$ ning giao tiep eiia sinfa vien,timfaieu nhu cau tham gia Idp ky ning giao tilp vi dl xuit nfaihig kiln ngfaj nhim dip iing nfau cau tfaam ^ a kJ nang giao tiep ciia sulfa viin MVC TIEU NGHIEN CUtJ 2.1 Muc tieu chung Muc tieu tdng quit ciia bii viit Id phin tich thyc trgng vi danh gid nhu ciu ciia sinfa vien Kfaoa Kinh tl & Quan trj Kinfa doanh ddi vdi ky nang giao tilp Tir dl xuit giii phap nhim dap iing nliu cau eiia sinh viin Khoa Kinh ti & Quin tn Kitdi doanh ddi vdi ky nang giao tiip 2.2 Muc tieu cu tbi Phin tich thyc trgng ky nang giao tiip ciia sinfa vien Khoa Kinfa tl & Quin tri Kinfa doanh Dinfa gid nfau ciu cua sinh viin Khoa Kinfa te & Qudn tn Kinfa doanfa ddi vdi idp ky ndng giao tiep De xudt giii pfadp nfadin^^^im^hliu^xi^rcua sinh viin Khoa Khoa Kinh ti & Quin tri Kmh doanfa ddi vdi ky ndng gieio tilp PHU'ONG PHAP LUAN _ Theo John B Hoben (1954), giao tiip Ii sy ttao ddi vdi tu duyfaoacy tudng bing Idi Martin P Andelem (1950) cho ring giao tiip la mdt qui ttinfa giiip chiing ta faiiu dugc ngudi khdc vd lam cho n|ydi khic failu dugc chiing ta Giao tiip cd the failu li mdt qua trinh, ngudi chia si vdi nfaau cdc y tudng, thdng tin vi cim xiic, nhdm xic lap vd vinfadnfacdc mdi quan he giiia ngudi vdi ngudi ttong ddi song xd hgi vi nhfing muc dicfa khac Trong giao tiip ludn diin ba gdc kfaic nfaau bao gdm kfaia cgnh trao ddi tfadng tin ^ u a ngudi vdi ngudi, nhan tfaiic lln vi tdc ddng gay dnh faudng lan nfaau (Trinfa Qudc Tnmg, 2010) Giao tiip la faoat dgng xac lap, van hanh cac mdi quan he giira ngudi vdi nguoi nhim tfada man nfaimg nhu ciu nhdt dinfa Giao tiip c6 vai trd dgc bilt quan ttgng ddi sdng xa h$i, ttong ddi sdng ciia mdi ngudi Giao tiip bao gom nfadm chiic ndng xa hgi, va nhdm chirc nang tim ly Nfadra cfaiic ning xd hgi bao gdm chitc ning thdng tin; cfaiic nang td chtic, pfadifagphinh ddng; chiic nang dieu khiln; chiic nang phe binh va ty phe binh Nhdm chuc ning tam ly bao gdm chiic nang dgng viin, kfaicfa le; chiic nang tfaiit lap, phit triln Cling cd cdc mdi quan he; cfauc nang cin bing edm xiic; cfaiic ndng hinh thdnh, phat ttiln tdm Iy, nfaan cdcfa (Chu Van Diic, 2005) Ngodi ra, giao tiep Id cdch thuc de cd nfain lien kit vd hoa nfaip vdi nhdm, vdi xa hdi Thdng qua giao tiip ngdn ngff vi pfai ngdn ngu ngudi ttao d6i thdng tui cfao nhau, failu duge nfaau, dk hinh dgng vi ling xir pfaiifagpvdi faoan cdnh va nfafing chu^ myc xa hdi quy dinfa (Nguyin Tfai Bich Thu, 2010) i PHU'ONG PHAP NGHIEN c u t ! Nghiin cuu su dyng sd lilu sa cip dugc thu thip bdng cicfa phdng vin tryc tilp sinfa vien dang fagc tai Kfaoa Kfaoa Kinh li & Quin tri Kinh doanh Theo Slovin (1984), ed mau dugc xdc djnh theo cdng tfauc sau: n = N/(H-Ne^) Trong dd: N: sd quan sat tdng tfai e: sai so cfao phep (thudng liy bing miic ^ nghia alpha ttong xu ly) Tfaeo sd lieu tiidng ke tir pfadng kifaogchtong hgp vao thdi diim nghiin cihi, sd lugng sinfa vlln cua Khoa Id 4.767 sinfa vien Cung vdi miic sai si cfao phep la 10% Ta xdc djnh dugc cd mlu n = 98 Tuy nfailn, sd lugng quan sdt tfau dugc ciia nghien cuu Id 100 De tii six dung pfauong pfaap cfagn mlu nglu nfailn pfaan ting tiieo kfada hgc Cy tiii si lugng sulfa viin cdc kfada 35, 36, 37, 38 lin lugt chilm ty 1121%, 29%, 28% vd 22% Dl tai su dung pfauong phdp thdng kl mo td di phin ticfa thyc trang vd nhu elu ciia sinfa vlln doi vdi l i n i n g giao tiip Tgp chi Khoa hge Tmdng Dgi hge Cdn Tho Phdn D: Khoa hoc Chinh Irj Kinh ti vd Phdp lugl: 35 (2014): 50-56 KET QUA VA THAO LU.^N 5.1 Phdn tich thyc trang ky nang giao tiip cda sinh viin Khoa Kinh t l & Qudn tri Kinh doanh Thdng qua ban cau hdi ciu tnic, cdc thdng tin ca ban vi sy nhin thiic cua sinh viin vi kJ ndng mim ttong gud ttinh hgc tap vd ren luyen Ben canfa do, pfadn kit qud cung d p sy faieu biit ciia sinfa viin Kfaoa Kinfa ti & Qudn ttj Kinh doanh thugc cae khda khic Bdng I thi hiln sy hiiu biit ciia sinh viin ddi ydi ky ndng giao tiip Kit qua nghien ciiu cho thdy sd sinfa viin hiiu vi kJ ndn^ giao tiip nfaung chua iing dung vao tfayc ti chilm ty le eao nhit, chilm 46% So sinh vlln da hiiu vd ling dung vio thye ti chiim 38% Qua dd cho thiy sd sinfa viin hiiu biit vi kJ ning giao tiip chiim ty II rit eao nfaung phdn ldn lai chua tijmg ling dyng vdo thyc tiin, t h ^ chi m^t s6 sinh viin lgi chua hieu rd vl ky ning (chiim 16%) Nguyin nhan Id sinfa viin cd qud it diiu kiln giao tilp va tiep xuc vdi mdi ttudng tfayc tl Ngoii ra, phin Idn cac sinh vien nglii ring kiin thiic chuyin mdn gioi se di ding xin dugc viec lim nin chi cd ging trau ddi kiln thirc chuyen mdn khien tinh nang dOn^ ttong mdi trudng giao tiep cua sinh viin rit ylu Bang 1: Sy hieu bilt cua sinfa viin ddi vdi ky nang giao tiep Tan Tylf N$i dung so 16 16,0 TCmg nghe nhung chua hieu ro Hifiu nhung chua co ung dung vao 46 46,0 thucti Hi^u va ting dung vao thyc t8 Tong 38 100 38,0 100,0 Ngudn : Kit qud xir ly sd Hiu dieu tra 2014 can ky nang giao tiip Trong do, so sinfa vien danh gid la rat cln thiit va cin thilt lin lugt cfaiim 69% vd 31% Theo tfaang b|c nfau elu ciia Maslow thi nhu cdu xafadi,ttongdd co kJ ndng giao tilp diing d ting tfaii: ba Nhu vdy, kJ n i i ^ giao tiip la ky ndng mim quan ttong cudc song hang ngdy, giiip sinh viin co thi ty tin vd ning dgng hon hgc tgp, ldm vile cung nhu ttong sinh hoat v i giao tilp Bin canfa do, ky nang giao tilp cung li mgt ttong nhung tiiu cfai mi cdc nha tuyln dung ylu ciu ddi vdi sinh viin sau ttudng Bang 2: Ly ky nang giao tiep cdn thiet doi vdi sinh vien NOl dung Tan so Tyle(%) Giiip tu tin va nang 73,0 73 dpng hon Giiip dg xin vi6c va co 9,0 viec lam luong cao Giiip de tliSng tien 6,0 cong viec Giiip tiet kiSm thai 1,0 gian va chi phi Khac Tdng 11 100 11,0 100,0 Nguon: Kel qud xir ly so lieu diiu tra 2014 Kit qua khio sat cho thay phan ldn cdc bgn sinh viin can kJ ndng giao tilp Ii dl giiip ty tin v i ndng dgng, chiem ^ le cao nfaat 73% Trong kfai dd, mgt sd sinh viin can ky nang niy dl de xin vile vd cd luong cao, thing tiin cdng vile Nhu vdj;, pfaan ldn sinfa vien hien rat khdng ts tin vd thilu ning d^ng nhilu hogt ddng, dieu dd inh hudng rit ldn giao tiip hing ngiy Khi thiiu ty tin thi cac sinh vien se rat ryt re, lung tiing vi till mi pfadn Idn sinh viin cin ky_ nang giao tiep di tang sy tin vd ndng ddng ttong cu^c sdng, ttong fagc tgp vd ttong lam vi?c DG- lilu cho thiy ring hiu hit cdc sinh viin diu Bdng 3: Nhiing cdch rIn luyen k$ nang giao tiip cua N§i dung Ty ren luy^n Tham gia cdc pfaong ttao trudng, ldp, kfaoa hay cfaifaditd cfauc, tham gia nhdm Tham gia cdc cudc thi thuyit trinh, bien, dy cic budi tu van,faditiido Kfadc Tdng Ngudn: Kil qud xir ly so liiu dieu tra 2014 Qua tfaing kl cfao tfaiy sinh viin ren luyen ky ndng giao tiip bdng cdch tham gia cde phong trao ttudng, ldp, khoa hay ehi hgi t6 chuc va tham gia nfadm cfaiim ty 1| cao nhdt 49% Trong kfai dd Tan s6 37 49 Ty le (%) 37,0 49,0 8,0 6,0 100,0 cd 37% sinh viin ty ren luy|n; 8% sinh viin tham gia cac cugc thi tfauylt trinh, hiing bi$n, dy cdc budi tu vin, hgi thdo Nguyen nhdn mi pfain ldn sinh Vlln Kfaoa Kinh ti & Qudn tti Kinh doanh T^ ehi Khoa hgc Tmcmg Dgi hgc Cdn Tho Phdn D: Khoa hgc Chinh tri, Kinh te vd Ph^ lugt: 35 (2014): 50-56 Trudng Dai hgc Cin Tfaa chgn cicfa ren luyen ky ndng ^ao tiep la tfaam ^ a cdc pfaong ttao ttudng, Idp, kfaoa faay chi hdi td ehiic, tiiam gia nhdm vi ddy Id hmfa tfiuc di dang nhit ttong vi|c ren luyen vi nang cao ky ndng ^ao tiep ttong sudt qud trinfa md sinfa vien tfaeo fagc tai tiirdng Khoa, Idp, ttudng faay cfai hgi tiiuoi^ xuyen cd rat nfaiiu hoat dgng phong trdo sdi noi, vi vdy sinfa vien cd rit nhiiu co bdi dl tfaam gia Dong tfadi qua trinfafagctap sinfa viin cdn cd tfal tham gia ldm bai tip nfadm cung cdc ban Khi tfaam gia cdc hoat dgng phong ttao, eic cudc thdo luin qui trinh fagc nfadm, sinfa vien se dugc tiep xiic vdi rat nhi^ ngudi tir sinfa vien se cd cofadifagcfadidugc nfaiiu thti, sinh viin se tu tin va nang dOng hon ttong cdch ling xii, cir cfai, hanh d^ng va Icri noi Khdng hai Tmng binh Hinh 1: Sy hai Idng cua sinh vien ve ky nang giao tiep hiln tai 98% sinh viin ed nhu ciu tfaam gia Idp kJ nang gjao tiip Ngodi phin Ion sinh viin deu ddng J dua mdn Iq' nang giao tiip vao khung cfauong trinh ddo t ^ (chiim 97%) Diiu cd tfal dxxqc IJ gjai la sinh viin khdngfadilong ddi VOT ky ning giao tiip ciia bin tfain (cfaiim 48%) NfadntiiiJrcdugc sii cln tfaiit ciing nhu sy thilu failu bilt, tfaieu tu tin, tfaiiu nang ddng va kfaong hdi Idng ve kJ nang n^ ttong cudc sdng, do nfau eau tfaam giafagcky ning giao tilp ciia suih viin Kfaoa Kinfa te & (Juan ttj Kinfa doanfa Id rdt cao Vd vile tham gia kJ nang ttong cfauong trinfa ddo tgo si de ddngfaancho tat cd cic bgn sinfa viin Khi danh gid vl kJ nang ^ao tiep hiln tai tiu phan Idn sinh vien diu cho rang khdng hdi Idng, chiim 48% S6 sulfa viin dinfa ^ a d miic hii Idng vd tnmg binh lin lugt chiim 28% vi 23% Nguyin nhin cd thi Id sinfa viin ren luyen cfaua diing cdch nhu vile sinfa vien tham gja cic phong trao cfaua nfaiet tinfa, sau thi tham gia bdn tfaan sinh viin khdng nhin tfairc dugc minfa da vi dangfagcduge nhihig gi, diic kit dugc nhihig kinfa ngfailm nao tfadng qua vi|c iham gia vi trdi ngfailm nd Kfad ndng ty ren luyen ky ndng ^ao tiep cfao cfainfa minfa cdn qud tfaap, thim vio dd Id sinh viin qui coi ttgng vile ndng cao kien thurc chuyin mdn, vi the hdu bit sinfa viin deu ^anfa rdt nfaiiu tfadi gian cfao v i ^ fagc tgp ma bd mat tfadi gian de trau ddi vi ndng cao cdc V^ nang mim cho minh Bin cgnh dd, viec thilu ty tin, thilu tinfa ning dgng, sdng tgo va tinfa kfailm tdn cQng dnfa hudng rdt Idn din viec nhdn dinh kfai ndng giao tilp failn tgi cua sinfa viin Vi mdt ly ciing khdng kem phdn quan trgng la diiu ki|n ciing nhu mdi trudng ^ao tiip ciia sinfa viin cdn quifagnfa^p.Hay ndi cdch kfaac li sinfa vien cd nfau cdu, dilu kiln giao tilp tfai lgi kfadng cd mgt mdi trudng phii hgp dl giao tiip vi the sinh viin khd ren luyen vi ndng cao ky ndng giao tilp ciia minh 5.2 Danh gia nhu cdn ciia sinh vien Khoa Kinh te & Qnan tri Kinh doanh doi \d% ldp ky nang giao tiep Trong 100 sinh vien dugc kfaao sit tfai cd din Khi thdng ke ve lunfa thiic^ t^ligg^ tilp tfai cd din 53,6% sinfa vien chgn hinfa I g i n g vien tuong tic liln tyc vdi sinh viin Ben cgnfa dd, ed 32% sinfa viin cfagn Idp hgc cd cic doanh nfaan cfaia se kinh nghiem Sd sinh vien cfagn ldpfagctiTiylntfadng nfaung cd tfaiit bi hd trg (gi^ biit, tranfa inh, md fainfa, mdy chiiu^ cfal cfaiim 7,2% Giao tiip la qua ttinfa ttao ddi tfadng tin, niim tin va edm xuc giiia n ^ d i vdi ngudi, stf cfauyin giao tfadng tin va sy failu bilt,faanhvi thai dugc tiep nhdn bdi nguai kfadc Vl thi, hinh thuc ldp hgc cd ^a o vien tuong tdc lien tyc voi sinh viin se giup sinfa viin tilp tfau vd pfadtfauytit hon tfaam gia ldp Vy nang ndy Bin canh do, cung can cd cdc doanh nhin tfadnfa dgt vao cimg cfaia se kinfa ngfailm Tgp chi Khoa hgc Trudng Dgi hgc Cdn Tho Phdn D: Khoa hgc Chinh Irj, Kinh ti vd Phdp lugt: 35 (2014): 50-56 Bdng 4: Hinh thi^c Idp hgc k$ nang giao tiip T^ie(%) Ngi d u n g Truyen thong, chl n ^ e ^ang, thinh tiioang dat cau hdi Truyin thdng, cd cdc tfaiit bj h5 ttg Giing viin tuong tac liln tyc vdi sinh viin Cd cac doanh nhdn cfala se kinfa ngfai|m Khdc Tdng 52 31 0,0 7,2 53,6 32,0 7,2 Ngudn: Kil qud xu ly s6 liiu dieu tra 2014 Hinh thuc dgy hgc ldp kJ ning ndy cung ditii hudng rdt ldn din kha ndng trau ddi ciing nhu viec ndng cao kJ nang giao tiip cho mdi smh viin Kit qua khdo sdt vl hinh tfauc day hgc ldp ky ndng giao tiip cho tiily co 45,4% suih viin chgn hfaih thiirc cdc ttd chai nhd cd Idng ghep vi ky nang Hinfa tfaire day tfadng qua cae hoat dgng tinh nguyen xd hdi vdldng gfalp vdo mdn fagc IJ thuyit chuyen mdn lln lugt chiim 27,8% vd 14,4% S6 sinh vien chgn hinh thue lam bdi tip trin ldp vd d nha chi chiim 5,2% Phan ldn sinh viin diu thiefa hinh tfaiic dgy vd fagc kJ ndng giao tiip cd cac trd cfaai nhd cd l6ng ghep vi ky nang vd cdc hoat ddng tinh Bang 5: Hinh tfaiic day hgc Idp ky nang giao tiep nguyin xa fadi, td chuc eac hogt ddng ngoai kfada d^ sinh vien co dieu kiln tiep xiic thyc tl nhu cdc faogt ddng sinh vien he tinh nguyin, di khdo sdt thyc tl, Die bilt la hinfa thiic day hgc cd eic ttd chai nhd cd Idng ghIp vl ky ndng se giiip sinh viin cd the fagc mdt cdcfa ty nhien, kfadng cang tiling, kit hgp vdi sy hudng din ciia giing viin sinh viin se ty nit bii hgc, kinh ngfaigm cfao chinfa minfa Ben cartii dd, vile cfaai eac ttd choi vdi nhilu tinh hu6ng khic nhau, sinh viin se cd cdch nfain tfaiic, cu xu, kfai ning tfal failn cim xiic vd cdcfa sii dimg tir ngii:, ngdn tir mdt cdchfaieuqua hon Tan si 44 14 27 Ngi d u n g Cac ttd cfacri nfad c6 long ghep eac bdi gidng ve ky ndi Ldm bdi tgp tten ldp vd ve nha Cd sy ldng ghep vao mgt mdn hoc ly thuyet chuyin n Cic hogt dOng tinh nguyin xi hdi Khic Tdng Ty le (%) 45,4 5,2 14,4 27,8 7,2 100,0 Ngudn: Kit qud xu Ip so lieu diiu Ira 2014 Khi khio sit vl hinfa tfairc dinh gii ldp hgc ky ndng giao tiip tfal pfain ldn sinh viin diu cfagn bii B^gplBlfdm^inffihuong va vin dap, chiim 85,6% Sd sinh viin chgn hinh thiic danfa gid Id ttic nghiem, kit hgp ttic nghiem va ty luin ldn lugt chiim 7,2% v i 4,1% Nhugc diim eiia cich ddnh gid ttic nghidm faay kit fagp ttic nghiem v i ty lugn chi kiim tra dugc nang nha eiia sinh viin, kfad kiim tta duge kJ ndng giao tiip ciia sinh viin Ky nang giao tiip bao gdm nfaieu kJ ndi^ nhd kfadng chi don gidn Id ndi cho faay mi cdn la giao tilp bing milng, bdng tai, bdng cii chi,fadnhddng, thdi dd, vin bdn, giao tiip ttong kinh doanh, cdng viec, ttong hgc hdnh, KJ ning giao tiep ddi fadi ngudifagccln cd tinfa nang ddng vd sdng tao, vi tfae Itirtii tinic ddnh gid tdt nhit ma sinh vien chgn la bdi t§p nhdm, tinfa huing, vin dap; tfadng qua sulfa vien si ed nhilu ca hgi dl thi hi^n minh han ttong sudt mgt qui ttinh dai tfaam gia ldp hgc Bang 6: Hinh thirc dinh gid Idp hgc ky nang giao tiip N^i dung Trac nghi?m Tuluan Trie nghiem va tu luan Bai tap nhdm, tinlt huong, van dap Khac Tdng Tyle (%) 7,2 0 4.1 83 85.6 3.1 97 100,0 Ngudn: Kit qud xit ly sd liiu diiu Ira 2014 Khi khio sat vl so tin chi cdn thiit gidng day hgc phdn ndy khung chuong ttinh ddo tao thi cd din 56,7% sinfa vien cfagn tin chi Sd sinh viin chgn sd tin chi la chiim 33%; va ehi cd 7,2% sinh vien chgn sd tin chi la I Diy li ky ndng mem rit quan ttgng vi thi I tin chi si khdng the ndo dap ling dugc diy dii tit cd cie vdn dl cln truyin dat ciia gidng viin va tiip thu ciia sinh viin Tap chl Khoa hoc Tmimg Bai h^ Cin Tha iiiiii Phin D: Khoa hoc Chink H Sink li va Phap ludi 35 (2014): 5H Khac 3,1% I tin chi 7,2% Hinh 2: Sd tin ehi giang day ky nang giao tilp Ky ndng giao tilp Id mdt ky nang mim rit cdn thiit cfao sinh viin vi thi phdn ldn cac sinh vien mu6n hgc kJ nang deu tfaiefa ldp hgc cd khoing tir 25 din 45 ngudi chilm 77,3%; sd lugng sinfa viin chgn ldp tir 45 den 65 ngudi chi chiem 17,5% So lugng sinh viin chgn ldp tu 65 ngudi ttd len chi chiim 5,2% Nguyin nhan la si sd ldp qud ddng thi giang viin se kfad co hgi tilp xiic hit sinli vien Dieu niy si gay trd nggi cho gidng viin khai diy tinh tich cyc cho ngudi hgc Do vgy, sinfa viin cho rang ldp fagc cing ddng cang kem hieu qua Ben canh dd, day la mdn ky ning mim nen ldp hgc can co sy tuang tic liln tuc vdi sinh viin, nin ldp cang ddng thi muc tuong tac giira giang viin vi sinh vien kfadng dong diu Ngoii ra, thong kl vl thdi gian tham gia ldp hgc cua sinh viin thi cd 48,5% sinh vien chgn buoi sang, 24,7% sinh vien chgn budi chiiu vd 26,8% cho ring tiieo ljch ciia Khoa KET LU.^N VA DE XUAT 6.1 Kit ludn Muc tiiu ciia bdi vilt xac djnh ndng tiip cdn ky nang mim (giao tiip) cfing nhu ylu elu ciia sinh vien Kfaoa Kinfa ti & Qudn tii Kinfa doanh Kit qui cho thiy ring: Sd lugng sinh vlln hllu biit vl ky nang giao tiip cfaiem ty le rit cao nfaung phin ldn Igi chua timg ung dung vio tfayc tiin Kit qui nghien cuu cho tiiiy day li mgt ky nang mim cln tiiilt ddi vdi sinh vlln va suih viin cin nd di giiip minfa ty tin va ndng ddng hon ttong cudc sdng hing ngiy Nhim dgt dugc 1^ nang mim, Phin ldn sinli viin tiiudng ty ren luyen faay tiiara gia cac pfaong ttao dk ning eao ky ning giao tiip cua rainh, nhung dinh gii vi ky ndng giao tiip hiln tgi ciia bdn tiidn thi pfain ldn sinh viin diu cho ring khdng hii long Bin canh do, sinh vlln cd nhu elu tfaam gia ldp kj? ndng giao tilp vi diu ding j dua mdn ky nang giao tiep vao Idiung chuong ttinh dio tao Thong kl vl hinh thirc Idp hgc ky nang ^ao tilp tfai pfaan ldn sinh viin chgn hinh thiic giing vlln tuang tdc liln tuc vdi sinh viin Vefainhthflc dgy hgc ldp ky nang giao tiep thi da s6 sinh vlln chgn hinh tinic cac ttd chai nhd cd ldng ghep vi 1^ nang Khi kfaio sdt vl hinfa tfaiic ddnh gia lop hoc ky nang giao tilp thi phin ldn sinfa vlln diu chgn bdi tip nhdm, tinhfaudngva van dap Sd sinfa viSa cfagn hinh thiic danfa gid la ttdc nghiem, kit hep ttic nghiem vi ty lugn chi cfaiim ly 11 thip BChi kfaio sat ve sd ti'n chi can thilt giang day hgc phan ttong khung cfauong ttinh dao tgo thi da s6 sinh viin chgn tin chi Ky nang giao tiip li mOt ky nang mem rit cin thiit cho sinh vien vi Ihl phan Idn cae sinh vien mudn hge ky nang deu thich ldp hgc cd khoang tii 25 din 45 nguM 6.2 Dixuit Tang cudng md cic Idp ky nang giao tilp d kjp thdi dap iing cdc nhu elu ciia sinh vien Ben canh dd, kill dua ky nang ndy vao khung chuong trinh dao tao, Khoa cln chu y din cac vdn di sau: hinh tfauc ldp hgc, each thiic day fagc, cicfa danh gia mon hgc, sd lugng sinh vien ttong mot \&p, sfl tin chi, v i hinh thiic ldp hgc, Khoa nin td chtic ldp cd sy tuong tdc lien tyc giua sinfa viin va giang vien Hinh tiiiic day hge nin Id cdc ttd choi nlio co Idng ghep cdc bai gidng vi ky ndng Khoa khong nen md cac Idp cd sd lugng sinh vien qua ding Tang cudng ddi ngu gidng vien ehuyin ttich day cic k^ nang mim cung nhu ky nang giao tiip Doi ngu giang viin giing day phdi nhiet tinfa, nang ddng vd phdi tfaudng xuyIn thay ddi pfauong phap Tbp chi Khoa hgc Truong Dgi hgc Cdn Tho Phdn D: Khoa hge Chinh trf, Kinh li vd Phdp lugt: 35 (2014): 50-56 truyin dat de sinfa viin ed tfae fagc duge nfaieu diiu mdi Ap dyng cic phucnr^ pfadp fagc tap nhlra ning cao ky ning ciia sinh vlln, nhu tdng cudng hmh thirc ldm bai tap Idn theo nhdm, thuyit ttinh, cac buoi thdo ludn nham tdng cudng diiu kiln v i mdi trudng gizio tiep cho smh vien TAI LIEU THAM KHAO I Chu Van Du'c, 2005, "GidottinfaKJ nang giao tiip", NXB Hi Ndi Hoing Trgng, Chu Nguyen Mdng Nggc, 2008, 'Thdn ticfa dii li$u nghiin ciiu vdi SPSS", NXB Hdng Diic Nguyin Thi Bich Thu, 2010, "Chuyin di ky ndng giao tiep" Trinh Qudc Trung, 2010, "Ky nang giao tiip ttoi^ kinfa doanfa", NXB Pfauong Ddng Vd Tfaj Tfaanfa Lgc, 2010, "Gido tiinh Phuang phip nghien ciiu khoa hgc va viet dl cuang i ^ i l n ciiu", NXB DaifagcCdn Tha ... danh gid nhu ciu ciia sinfa vien Kfaoa Kinh tl & Quan trj Kinfa doanh ddi vdi ky nang giao tilp Tir dl xuit giii phap nhim dap iing nliu cau eiia sinh viin Khoa Kinh ti & Quin tn Kitdi doanh ddi... dilu kiln giao tilp tfai lgi kfadng cd mgt mdi trudng phii hgp dl giao tiip vi the sinh viin khd ren luyen vi ndng cao ky ndng giao tilp ciia minh 5.2 Danh gia nhu cdn ciia sinh vien Khoa Kinh te... Phdn tich thyc trang ky nang giao tiip cda sinh viin Khoa Kinh t l & Qudn tri Kinh doanh Thdng qua ban cau hdi ciu tnic, cdc thdng tin ca ban vi sy nhin thiic cua sinh viin vi kJ ndng mim ttong