Tôn trọng khách hàng trong hoạt động trợ giúp tâm lý

T O N TRONG KHACH HANG TRONG HOAT DONG TRO GIUP T A M LY Nghien cOu n^y dirge t^i trg b6i Qu? Phat tridn Khoa hpc va COng ngh^ Qutfc gia (NAFOSTED) 66 t^i; Thi/c trang hoat dong tro giup tam Ij nham xay dung bd tieu chuan dao dire nghe nghiep cho c^c nh^ tim / j / hoc Viet Nam; Ma s6: V11.1-2013.10; GS J S Tran Thi Minh Dtfc i^m chii nhiSm GSTS Tran Thj Minh DiJc Khoa Tdm ly hgc, Trudng Dai hgc Khoa hgc M hdi vd Nhdn vdn Dai hgc Qudc gia Hd Ndi TS Nguyen Thi Nhi/Trang Khoa M hdi hgc, Trudng Dai hgc Khoa hgc Xa hdi vd Nhdn vdn Dai hgc Qudc gia Hd Ndi ) TOM T A T Kit qud khdo sdt bdng bdng hdi tren 1.070 sinh vien tdm ly vd cdc nhd tdm ly dang ldm cong Idc nghien cihi, gidng day vd thuc hdnh tdm ly a Hd Ndi, Hui vd thdnh Ho Chi Minh cho thdy cd su khdc biet ro net nhdn thitc eda khach the ve cdc chieu canh khdc cua tdn trgng vd giiia cdc nhom khach the khdc nhdn thicc ve ciing mgt chieu canh cua ton trgng Nhin chung, ty le nhdn thicc dung cdc nguyen tdc lien quan tai tdn trgng khach hdng a nhdm sinh vien cao hon so vdi nhdm nhd tdm ly cho thdy tdm quan trgng eda viec ddo tao dao due nghe trucmg hgc Jix kh6a: Tdn trgng; Tdm l^; Khach hdng; Nguai tro giup; Viet Nam; Quy diiu dao due Ngdy nhdn bdi: 9/3/20n;Ngdy duyet ddng bdi: 25/3/2017 ABSTRACT By analyzing data from a self-administered questionnaire survey with participation of 1070psychology students caidpractitioners living in Hanoi city, Hue city and Hochiminh city, this article presents some findings on how Vietnamese p^hologists acknowledged the principle of respecting client's rights This research documented si^ificant differences between psychologists' awareness on different codes of conduct regarding respect for clients' rights In general, most of Vietnamese psychologists showed a good awareness on respectfor client's diversity, following by respect for privacy cmd autonomy Meanwhile, the rate of psychologists well aware of respect for informed consent was quite low Remoa-kably, this research also showed that in most cases, more psychology students are well aware of professional code of conducts than practitioners, suggesting the importance of training professional code of conducts in psychology pro-ams Keywords: Respect; Psychology; Client, Helper; Vietnam; Code of ethics TAP CHI TAM LY HOC, S ' (217), - 2017 l.Datvande Sit ton trpng da trd gia trj ph6 quSt d6i vai nhiSu linh virc cuoc s6ng, ton trpng lien quan chat che den su t6n tai ctia nguoi xa hdi va dac biet, su ton trpng tra mot nguyen tSc cac linh vuc tro giup nguai nhu: Luat, Y ti, Cong tac xa hpi hay Tam ly Theo Miller va Savoie (2002), ton trpng la gia trj c6t loi xa hpi loai nguoi va la trung tam cua nhung cupc tranh luan ve cac linh vuc xa hpi nhu phan biet sic tpc, binh ding giai, binh ding lua tu6i, binh ding giOa cac ting Idp xa hpi, chiing sp dSng tinh, quiy roi, thii dich, chien tranh van hoa Trong hoat dong trp giiip tam ly, ton trpng khach hang dupe hiiu la ton trpng v6 diSu kien (Janoff-Bulman va Werther, 2008) Pham chat ton trpng tro nguyen tic xuat hien mpi bp quy tac ling xu nghe tam ly Tit nhihig diin giai ciia cac bp quy dieu dao dire iing xir nghe tam ly ciia cac nuoc tren thd gioi CO thd khai quat npi ham ciia tieu chuan ton trpng thuc hanh nghe tam ly nhu sau: Ton trpng co nghia la: *'nha tam ly nhin nhan mpi ca nhan voi pham gia va gia tri ciia hp, nhay cam voi cac qua trinh co kha nang anh huofng den khach hang, dac biet luu y den quyen nguoi, su rieng tu, quyen tu quyet" (Bp Quy dieu dao diic ciia Anh) Hay: "Nha tam ly ton trpng pham gia, gia tri, quyen rieng tu, bao mat, tu quyet cua tat ca mpi ngucri Nha tam ly nhan biet dupe viec can thiet phai bao ve quyen va phuc loi ciia nhirng nguai hay cong dong de bi ton thuong viec quySt dinh mpt each tu chu Nha tam ly nhan biet va ton trpng sit khac biet van hoa, ca nhan, vai tro, bao gom tuoi tac, gioi tinh, dinh huong gioi, chung tpc, dan tpc, quoc gia, ton giao, xu huong tinh due, khuyet tat, ngon ngQ, vi the kinh te xa hpi va chii y den nhirng yeu to lam viec voi nguoi thupc cac nhom tren Nha tam ly c6 ging giam thiiu anh huong cua dinh kien ve nhung yeu to tren cong viec, khong tham gia hay ung hp nhirng hoat dong mang tinh phan biet ky thi" (Bp Quy diiu dao diic cua Hoa Ky) Hoac: "Ton trpng la niem tin cua nha tam ly vao viec iing xir voi m6i nguoi nhu mot chii the chit khong phai mot doi tupng Ton trpng sit khac biet vi nhan khiu gia in van hoa Ton trpng pham gia nghia la ton trpng quyin rieng tu, quyin tit quyit, su tir ca nhan va su cong bang gitta nguoi voi nhau" (Bp Quy diiu dao due ciia Canada) ^ Co the noi ton trpng pham gia ngucri la ngu\en tac dao dite can ban va quat nhat mpi nen van hoa nghi nghiep va vugt qua ranh gioi dia ly Nguyen tac cung cap nen tang triit ly cho rit nhiiu nguyen tic dao dire nghi nghiep khac Ton trpng phim gia la nhan gia tri npi tai cua mpi nguoi, khong phu thupc vao sit khac biet dia vi xa hpi, dan tpc, gioi tinh, nang luc va cac dac diem khac Gia tri npi lai nghia la mpi ngucti diu ximg dang duoc ghi nhan mot each binh dang TAPCHITAMLVHOC, So4(2l7),4-20I7 Trong diSu l