DL NG THI ONG HIt lV \iC ONG TV IHEP THANM BINH
hoach chidn hrt/c xdy dirng phdt trieu thuwig hieu.
Xav dung ihu-ang hieu van co die xav ra da'.a. nhirng nguv en nhan do ea the la .an pham 10,.
gui Ca kliong canh tra.ih. cong v ioc iruvin thong quang cao loi v v...
(.) dav iruac bet la tlurc hien cae bien phap va dua ra dirac cac tieu chuan va ciuian nurc ciiat lirgng cua >,an phdm de san pham ludn phu hop vVri veu eau. mong muon cua khach hauu- khong de chat lugng cde djch vu. cung nhu ebdt lugng phuc vt^i khdng dap ung mong nuon cua khaeh hang, phai thirdng xuven lam cho cdc hinh anh vl chiu krgng san phanu dich v u. phuc v u
cua cong lv hidii dirge khach hang hai long va gha nha.
1 ren co so' cae ehi tieu da dirge qui djnh. thdng qua v iee kiem Ira giam sai co danh gia. so sanji vdi nuic lieu veu cdu eua edng ty da dat ra. de phat hien va dieu ehinh kip thoi cac -.u co lia\ cac bieu hien StU lech.
De ihirc hien tot ngi dung nav Thanh [3inh phai dinh kv hdng qui tham in hang thang jijiai co
phieu liiam do v kien khaeh hang ve nhdn biei ve thirong hien Thanh Binh. tham do \c ni'Vi.. .U- hai lonu cua khach hang ve Thanh Binh. t)dny thoi hang thang. hang qui lu 1 hanii Wwu-. ^o \\]^ ihdng qua tdng hgp. phan tieh sd lieu doanh ihu. so khaeh hang giao djch vv .,, de danh ;^ia i.j;
qua va hieu qua \a> dung phat trien thirong hieu cua minh.
Bk viec kilm tra. gidm sat ed hieu qud. Thanh Binh can xdy dung qui trinh kiem tra danh gia.
tren ca sa dd giao cho bd phan nhdn sir ed trdch nhiem thue hien tdng hgp. phdn tich ddnh gia mdt each sdu sdc vd dua ra dugc gidi phdp khde phue kjp thdi nhirng tdn tai. dieu chinb phii hgp k l hoaeh xdy dirng va phdt trien tirng giai doan.
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