INTERNSHIP REPORT SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY (2)

Function, role of each department...4 PART 2: THE INTERNSHIP PROCESS AT SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY...7 2.1.. Write marketing content about products and services of

THUONGMAI UNIVERSITY ENGLISH DEPARTMENT

TABLE OF CONTENTS

TABLE OF CONTENTS i

LIST OF ABBREVIATIONS ii

INTRODUCTION iii

PART 1: OVERVIEW OF SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY 1

1.1 General information about Sen Vang Real Estate Service Joint Stock Company 1

1.1.1 General introduction about Sen Vang Real Estate Service Joint Stock Company 1

1.1.2 Foundation and development history 1

1.1.3 Services Sen Vang provide: 2

1.1.4 Vision – Goals – Mission – Core of values - Business Philosophy 2

1.1.5 Organizational structure 4

1.1.6 Function, role of each department 4

PART 2: THE INTERNSHIP PROCESS AT SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY 7

2.1 Assigned tasks during the internship 7

2.1.1 Translate documents, contracts, project information, assist in writing commercial correspondence 7

2.1.2 MC on Sen Vang real estate investment channel 8

2.1.3 Support in working sessions with foreign customers and partners 9

2.1.4 Write marketing content about products and services of Sen Vang Real Estate Service Joint Stock Company in English 10

2.2 Difficulties and experienced lessons 10

2.2.1 Difficulties internship process 10

2.2.2 Experienced lessons 12

PART 3: THE USAGE OF ENGLISH IN SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY 14

3.1 Current situation of the use of English in Sen Vang Real Estate Service Joint Stock Company 14

3.2 Solutions to improve English proficiency: 14

PART 4: PROPOSING THE TOPIC OF GRADUATION THESIS 16

CONCLUSION 17

LIST OF ABBREVIATIONS

No Abbreviations English meaning Vietnamese meaning

This internship report has been prepared for the internship that has been done inSen Vang Real Estate Service Joint Stock Company in order to study the practical aspect

of the course and implementation of the theory in the real business world

The aim of this internship is to be familiar to the practical aspect and usingtheoretical knowledge and clarifying the career goals So I have successfullycompleted the internship and complied this report as the summary and conclusionthat have drawn from the internship experience

Being recommended and allowed by my English Faculty– Thuong MaiUniversity, I have gratefully gained experience as an intern in the department ofsupporting foreign customers and partners at Sen Vang Real Estate Service JointStock Company After one month (from 6/12/2019 to 31/1/2020), under the supportand instruction of the director and colleagues in the company, I enabled to apply theknowledge obtained at my University into practice, meanwhile collecting basicinformation to complete the internship report

I would like to express my sincere gratitude to all my teachers of Englishfaculty at Thương Mai University for providing invaluable instructions andsuggestions to enable me to complete this internship report Besides, I would love tosend sincere thanks to my director – Mrs Nguyen Thi Bich Ngoc who in spite ofbeing busy with her duties, spent time listening, sharing difficulties in job, guiding

me and keeping me on the correct path She encouraged, believed and let me trymany different fields in during my internship Now, when writing this report andreview the work products that I have done, that are still being saved, I feel veryfortunate when having the opportunity to be part of a professional workplace likethis and work with wonderful people who supported and helped me complete thisinternship period well

Because of the limited practice time, combined with limited skills, the report islikely to have some mistakes.  I look forward to receiving comments andsuggestions in order to perfect my internship report

Ha Noi, February 2nd, 2020

StudentTran Thi Minh Ngoc

PART 1: OVERVIEW OF SEN VANG REAL ESTATE SERVICE JOINT

STOCK COMPANY 1.1 General information about Sen Vang Real Estate Service Joint Stock Company

1.1.1 General introduction about Sen Vang Real Estate Service Joint Stock Company

 Company name: Sen Vang Real Estate Service Joint Stock Company

 Logo:

 Address: 4th Floor, 24 Xuan La, Tay Ho District, Hanoi

 Legal representative: Mrs Nguyen Thi Bich Ngoc – General Director

1.1.2 Foundation and development history

Sen Vang Real Estate Services Joint Stock Company, formerly known as HaNoi Moi Company, was established in 2009 with the function of distributing realestate projects in Hanoi On August 7th, 2014, Ha Noi Moi Company changed itsname to Sen Vang Real Estate Service Joint Stock Company specializing indistributing real estate products in Hanoi and Saigon Distributed over 30 real estateprojects in Hanoi and Saigon In Saigon, Sen Vang was the first unit opening toofficially sell Vinhomes Centre Park (2015), Diamond Island (2016)

Overcoming the most difficult period of the market, The Board of Directorshad the orientation to develop the company into the new period In some recentyears, Sen Vang Real Estate Joint Stock Company has been focusing on developingand distributing high-end real estate projects at Tay Ho market With the criteria “

Enthusiastic - Devoted – Successful “, Sen Vang Real Estate Joint Stock Companyconstantly brings customers high-end and high-qualified real estate products

Sen Vang Real Estate Joint Stock Company has been continuously upgradingand perfecting itself in terms of material, technical and human resources since theestablishment, adhering to the principle of honesty in consulting, understandingcustomers needs, providing products and the best service to meet the requirements

of customers and partners

1.1.3 Services Sen Vang provide:

- Marketing and distribution of high-end real estate products, especiallycondos and luxury villas in Tay Ho

- Marketing and distribution of projects and offices for rent in Tay Ho

- Marketing and distribution of real estate products for rent: luxury condos,serviced condos, villas for foreigners or high-income people

- Market research and real estate project development consultancy

1.1.4 Vision – Goals – Mission – Core of values - Business Philosophy

in the future The company conducted to restructure the organization to suit the newsituation, build an advanced and modern management system, overcome obstacles,take opportunities, identify goals, identify firm steps, direct the company tosustainable development

Goals in 2020:

 In 2020, Sen Vang will strive to become the No.1 real estate consultingcompany in Tay Ho

 Building an ecosystem around real estate

 Cooperating with foreign companies and reaching out to sell world realestate

 Developing representative offices abroad (Japan and Korea)

Mission

Increasing transparency for the market, within the company, looking for highvalue real estate products, convenient location, design, construction of projects tomeet the increasing demands of the future, taking the quality of work as a base,taking the added value of the product as a first priority Providing the society withhigh quality products, a variety of choices to meet all consumer needs Building amodern business management system in the direction of integration, often takingcare of building a team of officials and employees, considering people as the mostvaluable asset, as part of the survival of the company Bringing added value,increasing brand value to investors, partners, as well as project owners Building anenterprise culture with inherited and developed identities is an indispensable job forevery member of the company

Sen Vang does the best to develop the company, on that basis, bringing truevalue to the company, contributing more and more value to society Thedevelopment of the main company is to contribute to the overall development ofsociety and contribute to building a rich and strong country of Vietnam on par withthe World

Core values of Sen Vang

 Sen Vang has faith, works hard and is determined to pursue the motto

"Enthusiastic -Devoted – Successful

 Protect and increase the value of assets for customers and help customersfeel convenient with the purpose of selling, buying or renting out their realestate quickly Give customers advice on real estate options of high value

Business Philosophy

 Identify people as irreplaceable company assets Focus on people byalways updating and renewing their knowledge, always training and retraining toimprove professional qualifications, bravery and ethics for leaders and allemployees in the company

 Successfully build an advanced and modern enterprise managementsystem according to new standards, and the management system is sufficientlycompetitive and international integrated

 Considering the success of investors, partners, and customers is thesuccess of the company

 Provide customers with reliable, valuable and effective advice Commit tofeel responsible to all parts of the information Sen Vang provided

1.1.5 Organizational structure

Diagram 1.1: Organization chart of Sen Vang Real Estate Service Joint Stock

Company

1.1.6 Function, role of each department

 General Director: Nguyen Thi Bich Ngoc

She is the representative who plays an extremely vital role in businessactivities She does not only plan the general strategic direction, but she also gives

the right orientations to develope the company in every period

 Sales Department

Sales Department is consisdered an important department of the company.This department is the main source of income for the development of the company

In other words, this department must go out into the market to look for customers,

do research and analyze the market and must provide customers with the mostrecent and transparent information about the projects and condominiums

 Marketing Department:

This department has the task of advertising and allocating products in themarket Using distribution channels or online market, doing research and analyzingthe market, catching the needs and wants of customers, grabbing the opportunities

in the market, defining target and ways to realize

The marketing & risk department takes responsibility for conductingcampaign management for marketing initiatives to remove risks of the company,producing marketing and promotional materials, creating content providing searchengine optimization on the website, monitoring and managing social media,conducting customer and market research to define target markets, overseeingoutside vendors and agencies

 Financial Department:

Manage company expenses, manage revenue (track revenue from eachactivity), manage finance (manage company accounts and bank transactions,perform deposit and mortgage procedures, manage company's cash

Manage debts: manage organization, collect receivable debts, manage payabledebts

 IT Department:

The information technology is in control of the architecture, software, andnetworking of computers in the company The IT department works with businessexecutives to develope an IT strategy that supports the company’s businessobjectives and helps to build a strong competitive advantage The departmentdevelopes and operates a network to support effective communication andcollaboration

Solve business and organizational problems Computers are used to store,recover, transmit, process and secure all forms of electronic data and information.

 HR Deparment

Performing the recruitment to ensure quality staff according to therequirements and development strategy of the company They organize and managepersonnel, create the regulations of salary and bonus, policies Servingadministrative work

PART 2: THE INTERNSHIP PROCESS AT SEN VANG REAL ESTATE

SERVICE JOINT STOCK COMPANY

2.1 Assigned tasks during the internship

As an intern in Sen Vang Real Estate Service Joint Stock Company, I was incharge of the department supporting foreigners and customers in selling and buyingproperties Although the internship period was not long enough, I learned manygood things from it, including things that didn’t belong to my major This was thechance to practice my knowledge that I had been taught at my University

This internship helped me to understand my ability and major that I amchasing for, more clearly, including my strong points and weak points Below arethe duties I have realized in one month internship at Sen Vang

2.1.1 Translate documents, contracts, project information, assist in writing commercial correspondence.

At Sen Vang, I was in charge of managing and creating content on the fanpage

of Sen Vang real estate investment channel Therefore, I often searched forinformation of the projects in Tay Ho, then I choose the exact and neccessaryinformation and translated it into English, posted them on the fanpage of Sen Vangreal estate investment channel Below is the panpage I was in charge of, buildingEnglish content of all high-end apartment projects in Tay Ho

Fanpage: Sen Vang real estate investment channel

Link: https://www.facebook.com/senvangrealestateInvestmentchannel/

Besides, I translated the documents, contracts and supported the foreigncustomers in buying, selling and leasing condos in Hanoi and Tay Ho I translateddocuments and contracts from English into Vietnamese and vice versa I alsotranslated the real estate magazine “ Perspective investment in Tay Ho market” isone of the real estate magazines translated by me

Fortunately, translation is one of the main subjects that I had been taught atThuong Mai University Therefore, it helped me a lot to complete the assignmentsexcellently

2.1.2 MC on Sen Vang real estate investment channel

Sen Vang has an official channel on youtube ‘ Sen Vang real estate investment channel” The channel has over 3.5 N subcribers and is sponsored by the famous entertainment company – Dien Quan

Link: : https://www.youtube.com/channel/UCApV

Sen Vang real estate investment channel is a place that brings together usefulknowledge of investments and project analysis Giving customers and brokers, aswell as those who are intending to make real estate, the most complete and usefulknowledge possible

On Sen Vang real estate investment channel, there are 3 MC:

 Mrs Nguyen Thi Bich Ngoc is specialized in making videos aboutinvestment knowledge in real estate

 Mr Pham Tuan Anh is in charge of making reviews of the real estateprojects in Tay Ho (reviews in Vietnamese)

 I was in charge of making reviews of the real estate projects in Tay Ho(reviews in English)

Below are some videos I created in the internship process at Sen Vang

The project: 6th Element

- Subject: One – bedroom apartment in 6th Element

- Link:https://www.youtube.com/watch?

v=B2qrTnTr4Z4&list=PLVrb7mIDXr7FomSNjb0Tjy2OmI8eB_YBE&index=7

- Subject: Three – bedroom apartment in 6th Element

Link:https://www.youtube.com/watch?

v=HVuV44lvM98&list=PLVrb7mIDXr7FomSNjb0Tjy2OmI8eB_YBE&index=13

- I also made videos about many different subjects such as: