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THUONGMAI UNIVERSITY ENGLISH DEPARTMENT INTERNSHIP REPORT Company: SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY Student: Tran Thi Minh Ngoc Class: K52N6 Student Code: 16D170383 HANOI, 2020 HÀ NỘI - 2015 TABLE OF CONTENTS TABLE OF CONTENTS .i LIST OF ABBREVIATIONS ii INTRODUCTION iii PART 1: OVERVIEW OF SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY 1.1 General information about Sen Vang Real Estate Service Joint Stock Company 1.1.1 General introduction about Sen Vang Real Estate Service Joint Stock Company 1.1.2 Foundation and development history 1.1.3 Services Sen Vang provide: 1.1.4 Vision – Goals – Mission – Core of values - Business Philosophy 1.1.5 Organizational structure .4 1.1.6 Function, role of each department .4 PART 2: THE INTERNSHIP PROCESS AT SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY 2.1 Assigned tasks during the internship 2.1.1 Translate documents, contracts, project information, assist in writing commercial correspondence 2.1.2 MC on Sen Vang real estate investment channel 2.1.3 Support in working sessions with foreign customers and partners 2.1.4 Write marketing content about products and services of Sen Vang Real Estate Service Joint Stock Company in English 10 2.2 Difficulties and experienced lessons 10 2.2.1 Difficulties internship process 10 2.2.2 Experienced lessons 12 PART 3: THE USAGE OF ENGLISH IN SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY 14 3.1 Current situation of the use of English in Sen Vang Real Estate Service Joint Stock Company .14 3.2 Solutions to improve English proficiency: 14 PART 4: PROPOSING THE TOPIC OF GRADUATION THESIS 16 CONCLUSION 17 LIST OF ABBREVIATIONS No Abbreviations English meaning No Number one Vietnamese meaning Số ex Ví dụ Example Condo MC Condominium Master of Ceremonies Căn hộ chung cư cao cấp Người dẫn chương trình INTRODUCTION This internship report has been prepared for the internship that has been done in Sen Vang Real Estate Service Joint Stock Company in order to study the practical aspect of the course and implementation of the theory in the real business world The aim of this internship is to be familiar to the practical aspect and using theoretical knowledge and clarifying the career goals So I have successfully completed the internship and complied this report as the summary and conclusion that have drawn from the internship experience Being recommended and allowed by my English Faculty– Thuong Mai University, I have gratefully gained experience as an intern in the department of supporting foreign customers and partners at Sen Vang Real Estate Service Joint Stock Company After one month (from 6/12/2019 to 31/1/2020), under the support and instruction of the director and colleagues in the company, I enabled to apply the knowledge obtained at my University into practice, meanwhile collecting basic information to complete the internship report I would like to express my sincere gratitude to all my teachers of English faculty at Thương Mai University for providing invaluable instructions and suggestions to enable me to complete this internship report Besides, I would love to send sincere thanks to my director – Mrs Nguyen Thi Bich Ngoc who in spite of being busy with her duties, spent time listening, sharing difficulties in job, guiding me and keeping me on the correct path She encouraged, believed and let me try many different fields in during my internship Now, when writing this report and review the work products that I have done, that are still being saved, I feel very fortunate when having the opportunity to be part of a professional workplace like this and work with wonderful people who supported and helped me complete this internship period well Because of the limited practice time, combined with limited skills, the report is likely to have some mistakes I look forward to receiving comments and suggestions in order to perfect my internship report Ha Noi, February 2nd, 2020 Student Tran Thi Minh Ngoc PART 1: OVERVIEW OF SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY 1.1 General information about Sen Vang Real Estate Service Joint Stock Company 1.1.1 General introduction about Sen Vang Real Estate Service Joint Stock Company Company name: Sen Vang Real Estate Service Joint Stock Company Logo: Address: 4th Floor, 24 Xuan La, Tay Ho District, Hanoi Legal representative: Mrs Nguyen Thi Bich Ngoc – General Director Hotline: 0948 48 48 59 Email: ngocnb.senvang@gmail.com Website: https://www.senvanggroup.com/ Youtube: https://www.youtube.com/channel/UCApV Fanpage: https://www.facebook.com/bds.senvang/ 1.1.2 Foundation and development history Sen Vang Real Estate Services Joint Stock Company, formerly known as Ha Noi Moi Company, was established in 2009 with the function of distributing real estate projects in Hanoi On August 7th, 2014, Ha Noi Moi Company changed its name to Sen Vang Real Estate Service Joint Stock Company specializing in distributing real estate products in Hanoi and Saigon Distributed over 30 real estate projects in Hanoi and Saigon In Saigon, Sen Vang was the first unit opening to officially sell Vinhomes Centre Park (2015), Diamond Island (2016) Overcoming the most difficult period of the market, The Board of Directors had the orientation to develop the company into the new period In some recent years, Sen Vang Real Estate Joint Stock Company has been focusing on developing and distributing high-end real estate projects at Tay Ho market With the criteria “ Enthusiastic - Devoted – Successful “, Sen Vang Real Estate Joint Stock Company constantly brings customers high-end and high-qualified real estate products Sen Vang Real Estate Joint Stock Company has been continuously upgrading and perfecting itself in terms of material, technical and human resources since the establishment, adhering to the principle of honesty in consulting, understanding customers needs, providing products and the best service to meet the requirements of customers and partners 1.1.3 Services Sen Vang provide: - Marketing and distribution of high-end real estate products, especially condos and luxury villas in Tay Ho - Marketing and distribution of projects and offices for rent in Tay Ho - Marketing and distribution of real estate products for rent: luxury condos, serviced condos, villas for foreigners or high-income people - Market research and real estate project development consultancy 1.1.4 Vision – Goals – Mission – Core of values - Business Philosophy Vision: Sen Vang has had an overview and insight about the operation process of the company, as well as related social aspects, fully analysed and assessed information of businesses operating in the real estate sector Doing research, collecting and processing accurate information, clearly identifying the company’s position at the present time with opportunities and challenges that have been occurring Since then, Sen Vang is properly aware of the development trend of society, the development trend of the construction market, real estate market with advantages and difficulties in the future The company conducted to restructure the organization to suit the new situation, build an advanced and modern management system, overcome obstacles, take opportunities, identify goals, identify firm steps, direct the company to sustainable development Goals in 2020: In 2020, Sen Vang will strive to become the No.1 real estate consulting company in Tay Ho Building an ecosystem around real estate estate Cooperating with foreign companies and reaching out to sell world real Developing representative offices abroad (Japan and Korea) Mission Increasing transparency for the market, within the company, looking for high value real estate products, convenient location, design, construction of projects to meet the increasing demands of the future, taking the quality of work as a base, taking the added value of the product as a first priority Providing the society with high quality products, a variety of choices to meet all consumer needs Building a modern business management system in the direction of integration, often taking care of building a team of officials and employees, considering people as the most valuable asset, as part of the survival of the company Bringing added value, increasing brand value to investors, partners, as well as project owners Building an enterprise culture with inherited and developed identities is an indispensable job for every member of the company Sen Vang does the best to develop the company, on that basis, bringing true value to the company, contributing more and more value to society The development of the main company is to contribute to the overall development of society and contribute to building a rich and strong country of Vietnam on par with the World Core values of Sen Vang Sen Vang has faith, works hard and is determined to pursue the motto "Enthusiastic -Devoted – Successful Protect and increase the value of assets for customers and help customers feel convenient with the purpose of selling, buying or renting out their real estate quickly Give customers advice on real estate options of high value Business Philosophy Identify people as irreplaceable company assets Focus on people by always updating and renewing their knowledge, always training and retraining to improve professional qualifications, bravery and ethics for leaders and all employees in the company Successfully build an advanced and modern enterprise management system according to new standards, and the management system is sufficiently competitive and international integrated Considering the success of investors, partners, and customers is the success of the company Provide customers with reliable, valuable and effective advice Commit to feel responsible to all parts of the information Sen Vang provided 1.1.5 Organizational structure Diagram 1.1: Organization chart of Sen Vang Real Estate Service Joint Stock Company 1.1.6 Function, role of each department General Director: Nguyen Thi Bich Ngoc She is the representative who plays an extremely vital role in business activities She does not only plan the general strategic direction, but she also gives the right orientations to develope the company in every period Sales Department Sales Department is consisdered an important department of the company This department is the main source of income for the development of the company In other words, this department must go out into the market to look for customers, research and analyze the market and must provide customers with the most recent and transparent information about the projects and condominiums Marketing Department: This department has the task of advertising and allocating products in the market Using distribution channels or online market, doing research and analyzing the market, catching the needs and wants of customers, grabbing the opportunities in the market, defining target and ways to realize The marketing & risk department takes responsibility for conducting campaign management for marketing initiatives to remove risks of the company, producing marketing and promotional materials, creating content providing search engine optimization on the website, monitoring and managing social media, conducting customer and market research to define target markets, overseeing outside vendors and agencies Financial Department: Manage company expenses, manage revenue (track revenue from each activity), manage finance (manage company accounts and bank transactions, perform deposit and mortgage procedures, manage company's cash Manage debts: manage organization, collect receivable debts, manage payable debts IT Department: The information technology is in control of the architecture, software, and networking of computers in the company The IT department works with business executives to develope an IT strategy that supports the company’s business objectives and helps to build a strong competitive advantage The department developes and operates a network to support effective communication and collaboration Solve business and organizational problems Computers are used to store, recover, transmit, process and secure all forms of electronic data and information HR Deparment Performing the recruitment to ensure quality staff according to the requirements and development strategy of the company They organize and manage personnel, create the regulations of salary and bonus, policies Serving administrative work PART 2: THE INTERNSHIP PROCESS AT SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY 2.1 Assigned tasks during the internship As an intern in Sen Vang Real Estate Service Joint Stock Company, I was in charge of the department supporting foreigners and customers in selling and buying properties Although the internship period was not long enough, I learned many good things from it, including things that didn’t belong to my major This was the chance to practice my knowledge that I had been taught at my University This internship helped me to understand my ability and major that I am chasing for, more clearly, including my strong points and weak points Below are the duties I have realized in one month internship at Sen Vang 2.1.1 Translate documents, contracts, project information, assist in writing commercial correspondence At Sen Vang, I was in charge of managing and creating content on the fanpage of Sen Vang real estate investment channel Therefore, I often searched for information of the projects in Tay Ho, then I choose the exact and neccessary information and translated it into English, posted them on the fanpage of Sen Vang real estate investment channel Below is the panpage I was in charge of, building English content of all high-end apartment projects in Tay Ho Fanpage: Sen Vang real estate investment channel Link: https://www.facebook.com/senvangrealestateInvestmentchannel/ Besides, I translated the documents, contracts and supported the foreign customers in buying, selling and leasing condos in Hanoi and Tay Ho I translated documents and contracts from English into Vietnamese and vice versa I also translated the real estate magazine “ Perspective investment in Tay Ho market” is one of the real estate magazines translated by me Fortunately, translation is one of the main subjects that I had been taught at Thuong Mai University Therefore, it helped me a lot to complete the assignments excellently 2.1.2 MC on Sen Vang real estate investment channel Sen Vang has an official channel on youtube ‘ Sen Vang real estate investment channel” The channel has over 3.5 N subcribers and is sponsored by the famous entertainment company – Dien Quan Link: : https://www.youtube.com/channel/UCApV Sen Vang real estate investment channel is a place that brings together useful knowledge of investments and project analysis Giving customers and brokers, as well as those who are intending to make real estate, the most complete and useful knowledge possible On Sen Vang real estate investment channel, there are MC: Mrs Nguyen Thi Bich Ngoc is specialized in making videos about investment knowledge in real estate Mr Pham Tuan Anh is in charge of making reviews of the real estate projects in Tay Ho (reviews in Vietnamese) I was in charge of making reviews of the real estate projects in Tay Ho (reviews in English) Below are some videos I created in the internship process at Sen Vang The project: 6th Element - Subject: One – bedroom apartment in 6th Element - Link:https://www.youtube.com/watch? v=B2qrTnTr4Z4&list=PLVrb7mIDXr7FomSNjb0Tjy2OmI8eB_YBE&ind ex=7 - Subject: Three – bedroom apartment in 6th Element Link:https://www.youtube.com/watch? v=HVuV44lvM98&list=PLVrb7mIDXr7FomSNjb0Tjy2OmI8eB_YBE&i ndex=13 - I also made videos about many different subjects such as: Explore Tay Ho Subject: Sport activities around Westlake in the early morning Link: https://www.youtube.com/watch?v=BiYjOGoV3Zs Analizing the projects, compare the projects in Tay Ho such as: Subject: Outstanding characteristics of 6th Element Link: https://www.youtube.com/watch?v=iG641CC7yGI&t=115s MC in talkshows with a foreign expert: Subject: Rental demand for Korean and Japanese in Tay Ho in 2019 Link:https://www.youtube.com/watch? v=dv_dscDowYM&list=PLVrb7mIDXr7ED5KL62-w3LLV3KGu7a0Tt Within the new direction, Sen Vang not only focuses on selling products, but also explore many other fields such as: Making videos about the apartments for rent This means that: Many hosts in Tay Ho have the demand of leasing the condo to foreigners However, they don’t know how to advertise their condo and find foreign customers as well That’s the reason Sen Vang opens an advertising service and makes videos in order to advertise condo to help the hosts looking for customers I was also a MC of this field The host will register with the advertisting service on Sen Vang‘s website, then I arrived at their condo and made a video about that condo Ex: Subject: R1 – 1401 Sunshine Riverside for leasing Link:https://www.youtube.com/watch? v=gwaqIzu7NvA&list=PLVrb7mIDXr7Esa8Q0Mb3vmbY6qqBvgXRu 2.1.3 Support in working sessions with foreign customers and partners I was also a secretary and interpreter for my director in meetings with the foreign partners and foreign customers This was a wonderful experience during the internship at Sen Vang In meetings like that, I not only practiced the skill of interpreting, which I have learned at school, into a practical job, but also expanded my knowledge and met many wonderful and good people and learned from them a lot Moreover, I was taught how to prepare content before a meeting and after each meeting I had to write the minutes of the meeting At University, I’ve been taught how to write the minutes of a meeting and sent the minutes to the attendees in the meeting via email At Sen Vang, I had opportunities to practice more It’s really fortunate because I could not only apply the knowledge I’ve learned into practice, but I also learned new skills 2.1.4 Write marketing content about products and services of Sen Vang Real Estate Service Joint Stock Company in English As I refered to above, I was in charge of creating content of fanpage “ Sen Vang Real Estate Investment channel” Each day, I posted content on the channel The content was very diverse, not only content of projects, but also content of exploring Tay Ho such as: activities, people, cuisine, entertainment, pagodas or contents of laws such as: How long foreigners can own condo in Vietnam? Rules for foreigners when buying condo in Vietnam? The steps to buy condo in Vietnam In order to write the content like this, I was guided how to write content for each project and target customer That was the reason I had to search out a lot, then I had to read the information thoroughly and choose neccessary information which was really useful to customers, or in other words, told information customers what they need to know Thanks to this task, I practiced my reading skills and information search skills I had to spend a lot of time reading, researching and finding information From that, I gradually formed the habit of reading and finding information, that helped me to grab a lot of good knowledge Fanpage: Sen Vang Real Estate Investment Channel Link: https://www.facebook.com/senvangrealestateInvestmentchannel/ 2.2 Difficulties and experienced lessons 2.2.1 Difficulties internship process This was the first time I worked in a real company Towards me, this internship process left me a lot of valuable experiences As I shared above, according to new orientation of General of Director, my department was a completely new one I was the first person performing the tasks related to this field Because it was a new business area and we were in the process of testing, therefore, the Director didn’t hire too many employees for this area I was in charge of this area and my director – Mrs Bich Ngoc supported me To be honest, this was a really great opportunity for me I had the chance of trying many different tasks, not only translating, writing content, but also becoming MC of Sen Vang Real Estate Investment channel However, these oppotunities mean that there were many difficulties I had to overcome during my internship First, I had trouble in using the computer, in other words, lack of computer skills Nowadays, many companies have started to depend on computerized technology to get work done Which is why computer skills have become increasingly important My job was making presentations by Powerpoint, making scripts for my video by Excel, work online on Google Drive but sadly, I didn’t know much about them Therefore, I met many difficulties at first I was confused when doing things on the computer I knew that this was an extremely vital skill in an office environment Therefore, I had to get help from Google and many people in my company I was very happy when I learned many good things and skills from here Certainly, I will make an effort to learn them more to serve my job Second, I had trouble in using jargons There were so many jargons in the documents and reports that I couldn’t understand them When I was at University, I learned commercial English This knowledge and vocabulary will help us a lot in our job However, when going into any environment, we still need to improve a lot One of the biggest dificulties in this internship was the lack of specialized vocabularies related to real estate This made me meet a lot difficulties, especially in translating and communicating as well At the first week, I got used to writing content, translating information of projects, and making videos The project information translations were quite short, and most had the same form Therefore, for the first translations I could encounter many new specialized vocabularies, but from the subsequent articles I translated very well and much faster, as well as I learned a large amount of real estate vocabularies In the second week, the company was prepairing for the final year event My task was translating the real estate magazine which had over 50 pages Although I had learned translation subject in University, I still met many difficulties in 10 translating I was lacking translation skills, lacking specialized vocabularies and computer skills Therefore, I translated quite slow Sometimes I met the jargons or specialized words which were hard to understand and look for equivalent words to express meaning Fortunately, my director helped me a lot in the translation process She helped me to check the mistakes, explained the meaning of the jargon and helped me replace words It took me a whole week to translate that magazine Finally, my effort was also acknowledged when the magazine I translated was published in an edition of 80 copies and was given to all customers and partners of the company It was a really wonderful experience for me The next difficulty I want to mention here is, work speed On the first days of my internship, I was completedly shocked when I was given a ton of productivity lists In this field, I was the only one in charge It was also my chance to try many different tasks, however it was also difficult for me to start my job in a professional environment while I was lacking many skills and knowledge Therefore, I solved assignments quite slow at first and was stressed a lot The last difficulty was adapting to a working environment As a trainee with little experience, I felt that adapting to a new environment was a difficult one, such as: communication with colleagues, managers, customers, contacting with foreign partners This made me feel quite pressured in the starting days of the internship process Besides, because of short time, there were some projects I didn't understand clearly, therefore I was not confident to talk with foreign guests when they asked me about it 2.2.2 Experienced lessons Working as an intern at Sen Vang Real Estate Service Joint Stock Company, I applied the knowledge studied at school, into practice They include spirit of learning, language skills, computer skills and communication skills I learned many valuable lessons and skills here First, I had the opportunity to experience the role of a MC This was an interesting task I learned a lot from this task I learned how to write script and practiced speaking confidently before a camera as well Each video I completed, I watched it many times to learn from my mistakes and improve my performance in 11 the next videos Because of the nature of the job, I had to practice speaking English frequently, therefore my speaking English skill was becoming better and better Second, my computer skill has also improved a lot As I shared above, before my computer skill was not good I was worried that I couldn’t complete assignments well and on schedule, because almost all of my tasks were performed on the computer However, fortunately, I received a lot of help from my director and colleagues They are really kind – hearted and wonderful In addition, my communication skills and commercial writing skills are now much better than before My job involves contacting and communicating with foreign customers and partners I was scared of communicating with foreigners before, because I felt that my English wasn’t good enough I was not confident with my communication skill This task was also my biggest challenge I realized that there was no other way except that I had to force myself to overcome this barrier My director helped me a lot She took me to a meeting and let me meet many good people I gradually became more confident and opened up, learning many good things and improved my communication skill Besides, my writing and translation skills also became better I realized my weakness, strength and found the way to overcome them This was a really good working environment It not only helped me learn many good things, experienced a practical job, but also helped me have a big change about awareness: think positive, believe in myself, make an effort and overcome barriers to improve myself Last but not least, I learned many soft skills here which I can hardly encounter during years of University I learned the way to communicate with the managers, colleagues, partners, customers and the way to make plans and implement them, and ways to manage time effectively I learned how to arrange the importance of tasks and prioritize essential tasks first in a short run From that I could complete my assignments very well PART 3: THE USAGE OF ENGLISH IN SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY 12 3.1 Current situation of the use of English in Sen Vang Real Estate Service Joint Stock Company As I shared before, the department for supporting foreigners is a completely new one at Sen Vang Almost none of the employees in the company can communicate in English With the old model before, the company specialized in distributing properties for local customers Towards foreign customers, the company often sold via agents and collaborators However, with the Director’s new orientation and with the hope of expanding the scale and becoming a global company in next years, the department for supporting foreigners was opened Therefore, at that time, in my company, besides my director and me, only my collegue who edited my video could communicate in English at a basic level That’s the current situation of the use of English at Sen Vang 3.2 Solutions to improve English proficiency: About the company: English in business is an indispensible trend in the development of companies and business An online language course, an English training course with native teachers or a training program for managers, employees, will be a solution to improve language skills In order to comprehensively improve office English skills (specialzed vocabulary, professional reading, communication, ) Ex: In the internship process at Sen Vang, I saw that my director – Mrs Bich Ngoc often learned English with native teachers This is an online English course and it may be quite effective I was very surprised because she communicated in English very well and fluently I learned from her a lot Although her pronunciation wasn’t really good, she is very confident in communicating with foreign customers and partners And that’s necessary towards people who are learning English An English class can be opened inside the company, those who know English will teach those who not know Practicing English through typical daily working situations, such as welcoming guests, talking on the telephone, practicing talking and chatting together in English It’s neccessary to create an English environment in the company Everyone needs to force themselves to speak English every day 13 This is the way which can help them improve both speaking and listening in a fast way as well as expanding their vocabulary Each employee needs to raise awareness of practicing and improve their English ability to not fall behind in society It is common that selling properties to foreigners will be easier than to Vietnamese A salesperson communicating both English and Vietnamese frequently will have more opportunities than those who only speak one language Therefore, each employee in company should be aware that self-studying and be active in everyday communication is very neccessary to help them improve English in the best way PART 4: PROPOSING THE TOPIC OF GRADUATION THESIS Nowadays, English has really become the most popular language around the world as well as the key language for international relationships Enterprises have to improve the quality of human resources that has not only specialized knowledge but also good foreign languages courses and soft skills The companies require a high qualification of interviewers in the first round If the interviewers are good at foreign languages, they would have the opportunity for becoming a part of the company However, most of the learners and staff can speak and understand basic English, which is enough to communicate with eachother, but not know the meaning of phrasal verb or terminologies because of lacking specialized knowledge, make various grammatical mistake in writing These mistakes, which establish language barriers for English learners, have a negative impact on our business Because of the above reasons, nearly one-month internship at Sen Vang Real Estate Service Joint Stock Company, I propose a subject for graduation thesis: “ A study on various grammatical errors in English writing of Staff in Sen Vang “ 14 CONCLUSION While doing the internship and researching about business operations at Sen Vang Real Estate Service Joint Stock Company, I have gained knowledge about the company’s history and business activities and new orientation of company, also the factors which affect the company’s business activities, working environment, especially experience for my future job This training gives me actual insight about an office environment, workers, methods and markets I was fortunate to get the opportunity of having a training in this company Through my experience obtained during the one-month internship and my knowledge background, I conducted this report in order to find solutions to improve English at the company I hope that it would contribute to the company’s development in the upcoming time Once again, I would like to give my sincere thanks to Mrs.Nguyen Thi Bich Ngoc, and all my colleagues from all departments at Sen Vang Real Estate Service Joint Stock for supporting me to complete this report Hanoi, February 2nd, 2020 Student Tran Thi Minh Ngoc 15 16 ... Real Estate Service Joint Stock Company 1.1.1 General introduction about Sen Vang Real Estate Service Joint Stock Company Company name: Sen Vang Real Estate Service Joint Stock Company Logo:... SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY 1.1 General information about Sen Vang Real Estate Service Joint Stock Company 1.1.1 General introduction about Sen Vang. .. THE USAGE OF ENGLISH IN SEN VANG REAL ESTATE SERVICE JOINT STOCK COMPANY 14 3.1 Current situation of the use of English in Sen Vang Real Estate Service Joint Stock Company .14
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