Recommendations for improving garment hanging container inspection activity in dai viet inspection and service joint stock company

MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING VIETNAM MARITIME UNIVERSITY STUDENT NAME: PHAM THI THU TRANG DISSERTATION GLOBAL STUDIES AND MARITIME AFFAIRS RECOMMENDATIONS FOR IMPROVING GARMENT HANGING CONTAINER INSPECTION ACTIVITYIN DAI VIET INSPECTION AND SERVICE JOINT STOCK COMPANY HAI PHONG – 2015 MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING VIETNAM MARITIME UNIVERSITY STUDENT NAME: PHAM THI THU TRANG CLASS: GMA 02 DISSERTATION GLOBAL STUDIES AND MARITIME AFFAIRS RECOMMENDATIONS FOR IMPROVING GARMENT HANGING CONTAINER INSPECTION ACTIVITY IN DAI VIET INSPECTION AND SERVICE JOINT STOCK COMPANY Supervisor: Tran Hai Viet Division: International Economics Faculty: Economics HAI PHONG – 2015 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company PREFACE I declare that this report is my own unaided work It has not been submitted before If violated, I am solely responsible for and bear the punishments of the Institution and University Student Name and Signature Pham Thi Thu Trang Pham Thi Thu Trang – GMA 02 Page i Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company ACKNOWLEGEMENT I have strived to complete the dissertation; however, it would not be performed without the support and help from many individuals and organizations I would like to extend my sincere thanks to all of them First and foremost, I would like to express my sincere gratitude to my supervisor TrầnHảiViệt for the continuous support of my dissertation, for his patience, motivation, enthusiasm, and immense knowledge His enthusiastic guidance helped me in all the time of research implementation Second, I would like to express my gratitude towards all staff at Dai Viet Inspection and Service Joint Stock Company, especially Industrial Department for their kind co-operation which helps me to finish this project Last but not least, I would like to express my special gratitude and thanks to lectures at Vietnam Maritime University for giving me such attention and time Pham Thi Thu Trang – GMA 02 Page ii Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company TABLE OF CONTENTS PREFACE i ACKNOWLEGEMENT ii TABLE OF CONTENTS iii LIST OF ABBREVIATIONS v LIST OF TABLES vi LIST OF FIGURES vii INTRODUCTION .1 CHAPTER 1: LITERATURE REVIEW 1.1 Introduction about Inspection .4 1.1.1 Definition and classification 1.1.2 The definition and classification of imported/exported cargo inspection 1.1.3 The role of imprted/exported cargo inspection 1.1.4 Inspetor .8 1.2 Inspection contract .9 1.2.1 Definition .9 1.2.2 Classification 10 1.3 Inspection certificate 10 1.3.1 Definition 10 1.3.2 Some requirements of inspection certificate 11 1.3.3 Legal validity of inspection certificate 11 1.3.4 The content of inspection certificate 12 1.4 The basic methods of cargo inseption 13 1.4.1 The method of quality and specific inspection 13 1.4.2 The method of specific-detailed quantity inspection 14 1.4.3 The method of trade volume inspection 14 1.4.4 Draft (Draught) Survey method 14 1.5 Introduction of garment hanging container 15 1.5.1 Hanging container 15 1.5.2 Garment good 17 CHAPTER 2: ANALYZING INSPECTION ACTIVITY OF GARMENT HANGING CONTAINER OF DAI VIET INSPECTION AND SERVICE JOINT STOCK COMPANY AT HAIPHONG (DAIVIETCONTROL) 18 Pham Thi Thu Trang – GMA 02 Page iii Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company 2.1 Daivietcontrol Overview 18 2.1.1 General information about Daivietcontrol Company 18 2.1.2 The inspection category of the Dai Viet Inspection And Service Joint-Stock Company 19 2.1.3 Organizational structure 23 2.1.4 The inspection business operation of Daivietcontrol 25 2.2 The garment hanging container (exported container) inspection procedure of Daivietcontrol 28 2.2.1 Definition 28 2.2.2 The necessary documents for garment hanging container inspection 28 2.2.3 Process of inspection 29 2.2.4 Example about garment hanging container inspection procedure (Example of Maersk Line) 35 2.3 Evaluating inspection activity of garment hanging container 39 2.3.1 In terms of business operation 39 2.3.2 In terms of inspection process 42 CHAPTER 3: RECOMMENDATIONS FOR IMPROVING GARMENT HANGING CONTAINER INSPECTION ACTIVITY IN DAI VIET INSPECTION AND SERVICE JOINT STOCK COMPANY 46 3.1 In terms of personnel management 46 3.1.1 Recruitment 46 3.1.2 Training 46 3.1.3 The distribution of laborforce 47 3.1.4 Salary and remuneration policy 47 3.2 In terms of facility 47 3.3 In terms of service quality 48 3.4 In terms of customer policy 48 3.5 In terms of cooperative relations 49 CONCLUSION 50 REFERENCE 51 APPENDICES 52 Pham Thi Thu Trang – GMA 02 Page iv Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company LIST OF ABBREVIATIONS TCVN ISO/IEC 17020:2012 The general standard for activities of inspection organization BoA Bureau of Accreditation ISO 9000 International Standard Organization 9000 BVQI Bureau Veritas Quality International QUACERT Metrology and Quality – Vietnam Certification Centre FDA The Food and Drug Administration ASTM American Society for Testing and Materials API American Petroleum Institute L/C Letter of Credit B/L Bill of Lading Pham Thi Thu Trang – GMA 02 Page v Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company LIST OF TABLES TABLE 1.1: GARMENT HANGING CONTAINER DIMENSIONS 16 TABLE 2.1: BUSINESS ACTIVITY RESULT OF DAIVIETCONTROL FROM 2010 TO 2014 26 TABLE 2.2: REVENUE BY PRIMARY COMMODITIES INSPECTION OF DAIVIETCONTROL IN 2014 .27 TABLE 2.3: PERSONNEL AND EQUIPMENT FOR PROCESS 30 TABLE 2.4: BUSINESS ACTIVITY RESULT OF GARMENT HANGING CONTAINER INSPECTION FROM 2010 TO 2014 .39 Pham Thi Thu Trang – GMA 02 Page vi Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company LIST OF FIGURES Figure 1.1: View of inside garment hanging container 16 Figure 1.2: Garment Goods 17 Figure 2.1: Dai Viet Inspection and Service Joint-Stock Company 18 Figure 2.2: Maritime Inspection .19 Figure 2.3: Machinery and Necklaces Survey 20 Figure 2.4: Chemicals, Ores and Minerals, and Construction Materials 21 Figure 2.5: Inspection of Imported/Exported Cargo .22 Figure 2.6: Inspection of General Cargoes at Warehouse/yard .22 Figure 2.7: Organizational Chart 23 Figure 2.8: The Garment Hanging Container Inspection Procedure of DaiVietcontrol .31 Figure 2.9: The ratio of revenue over cost 40 Figure 2.10: The rate of return on revenue .41 Figure 2.11: The case number of inspection 42 Pham Thi Thu Trang – GMA 02 Page vii Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company INTRODUCTION Necessity In the globalized economy, the commodity and service of each country are over the bounder and integrate in international flow The process of exchanging goods and service contribute to expand world market share and boost the international economic relationship Along with stage, imported and exported good activity have more important role with Vietnamese economy in particular and world economy in general Especially, this operation helps for making the solid foundation to develop a national capacity in the period of Industrialization and Modernization In the imported-exported activity, cargo can be damage, broken or loss… So that, for resolving dispute and having external evidence to determine responsibility of related parties along with solving other issue in forwarding, payment or handling cargo…., the inspection organization is one of the third parties for checking the actual cargo condition and it is the tool for each party dividing responsibility From the essential role of inspection, this service is crucial activity for international trade However, Joining the World Trade Organization (WTO) and signing Free Trade Agreement (FTA), competition of Vietnamese inspection market increasingly fierce, between domestic inspection organizations, between domestic and foreign inspection organizations In the recent years, Vietnam garment industry has a large potential for trading The reason for this is that Vietnam has a huge labor force resource with young population structure so the incearse in cost for this resource not much as the rapid of garment trading growth Furthermore, Vietnam has a stable investment environment with signinficant growth leading to attract foreign partner According to the study of Promoting of trading for developing country to EU (CBI) of Holland Foreign AffairMinistry, Vietnam growth rate of garment trading in period of 2005 and 2011 was in the first place with 32% while China reached 15% and other state as Malaysia and Thailand followed by 7% In April 2013, export turnover of Vietnam was 5.1 billion USD with growth rate of 20.3% With the intergration, TTP agreement will become a potential chance for garment industry of Vietnam Besides, the development of science and technology led to the requirement for the higher inspection service quality There are huge problems of assessment Pham Thi Thu Trang – GMA 02 Page Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company Based on these result, container was passed for stuffing Photo-taking at field during stuffing: Ms Huyền takes the photo during this step - 02 shots of container condition when seal is opened, empty container to - ensure cleanliness and odorless 02 shots during stuffing by factory in which indicate that goods/products are - hanged on bars/strings as Standard Packing 02 shots when completion of stuffing, including 01 shot for entire view of container when sealing and 01 shot for view of seal number - 04 shots for entire view of container external and roof for no presence of - rusty or damage For each photo taken inside container, an A4-size paper to stick inside for number reference  Completed Inspection After finish of stuffing, when container was completely sealed (with the seal MLVN 2094794), Ms Huyền and representative of stuffing factory to mutually sign on inspection record attached to check-list (seen as sample attached hereunder) - After Inspection record is duly signed, container shall be delivered to HaiPhong port - An inspection report in breakdown including inspection results, recommendation and field photos shall be submitted to Maersk Line a Certifying Making container suffing report(Ms Nguyễn Thị Lan and other officers take responsible for this step) Container stuffing report was made and sent to surveyor and enterprise representator for signing It was granted in November 14th, 2015 The report was granted following DaiVietControl form The content of report is that the container was in normal visual condition (dry, clean, odourless and lighttight)for stuffing The good quantity is 4660 pcs and it is stuffed in container The packing of goods covered by PE and the container had silicagel inside.The process was assessed by representation of company Pham Thi Thu Trang – GMA 02 Page 38 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company Mearsk Line paid the inspection fee then receiving survey report Recordkeeping - Inspection profile includes all related documents: - Inspection order Container stuffing report (draft and official) - Report or book note of describing assessment stage and step A set of photo with clear note Other related documents 2.3 Evaluating inspection activity of garment hanging container 2.3.1 In terms of business operation 2.3.1.1 The business operation of garment hanging container inspection from 2010 to 2014 TABLE 2.4: BUSINESS ACTIVITY RESULT OF GARMENT HANGING CONTAINER INSPECTION FROM 2010 TO 2014 Item Unit 2010 Revenue VND 3292126217 3828652748 3545347642 4309568220 3878611397 Cost VND 1591913447 1873078074 1684001469 1729509497 2101834458 Profit VND 1700212770 1955574674 1861346172 2580058723 1776776939 The number of inspection case Case 649 2011 836 2012 686 2013 1212 2014 1134 Source: Accounting Department The table 2.4provided depicts the figure for business operation from 2010 to 2014 of garment hanging container inspection Overall, all figures of this inspection type fluctuated regularly Revenue increased by 536526531 VND in 2011 then decreased by 283305106 VND in 2013 because of the bad effect from world economy leading to decrease in consumption as well as trading activity After this, revenue increased then falling 10% in 2015 The cost and profit also fluctuated when increasing in Pham Thi Thu Trang – GMA 02 Page 39 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company 2011 and 2013 then falling in 2012 and 2014 The period of 2013 and 2014, the cost rose by 372324961 with 18% while profit felt by 31%.The reason for this decrease is falling in the number of inspection case with 20% of growth rate in 2014 2.3.1.2 The ratio of revenue over cost The ratio of revenue over cost = Total revenue/Total cost The indicator indicates that one unit of cost creates how many unit of revenue The result is high when total cost is low If the ratio is positive, the company operates effectively The larger ratio means greater profits and vice versa Figure 2.11 showed that from 2010 to 2014, unit of cost created 1.85 unit of revenue The value is positive and it means that company wasn’t loose The ratio increased year by year and indicates thatcompany reduced gradually the cost to increase business efficiency Revenue/Cost 3.00 2.50 2.49 2.00 2.11 2.07 2.04 2010 2011 1.85 Garment hanging container inspection revenue/cost 1.50 1.00 0.50 0.00 2012 2013 2014 Figure 2.9: The ratio of revenue over cost Source: Accounting Department 2.3.1.3 The rate of profit over revenue The rate of profit over revenue = Total profit/Total revenue This indicator reflects company business results and expresses the relationship between rates of return on revenue The figure indicates unit of revenue creates Pham Thi Thu Trang – GMA 02 Page 40 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company how many unit of profit If the ratio is positive, the company operates effectively The larger ratio means greater profits and vice versa Figure 2.12 illustrated that in the period of 2010 and 2014, unit of revenue created from 0.46 unit of profit This mean the company has profit with their business operation The profit increased reflecting the good sign in business activity of company The reason for these results is that the main revenue comes from general goods inspection The assessment of general cargo is easy to work and doenst require professional skills (the job of packaging, counting, condition inspection… of cargo and container), so the machinery and labor costs were less Thus, Daivietcontrol reduced costs, resulting in reduced inspection fees and attracted customers Profit/Revenue 0.70 0.60 0.60 0.50 0.52 0.51 0.40 0.46 0.53 Garment hanging container inspection profit/revenue 0.30 0.20 0.10 0.00 2010 2011 2012 2013 2014 Figure 2.10: The rate of return on revenue Source: Accounting Department Pham Thi Thu Trang – GMA 02 Page 41 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company 2.3.1.4 The garment hanging container inspection case number Case number of inspection 4,000 3,500 Cases 3,000 2,500 2,000 The cases number of cargo inspection 1,500 The cases number of garment hanging container inspection 1,000 500 2010 2011 2012 2013 2014 Year Figure 2.11: The case number of inspection Source: Accounting Department Figure 2.13 illustrates that the case numbers of garment hanging container inspection accounted from 30% to 60% comparing to the total case of cargo inspection This shows that garment hanging container inspection brought revenue for the company Namely, in 2010, revenue of garment hanging container inspection was 3292126217 VND (50% of cargo inspection revenue) This figure still remained from 2011 to 2013 with the same percentage of revenue However, in the next year, this figure felt by 20% compared to 2013 The reason for this decrase is that the customer orders less with this type of cargo inspection because there is not much damage in garment hanging container stuffing process while the transportation cost increased steadily 2.3.2 In terms of inspection process 2.3.2.1 Method and procedure of inspection Through the inspection process, any step of DaiViet Control Joint Stock Company is complied with TCVN ISO/IEC 17020:2012 from beginning of receiving and checking inspection order to certifying Survey Report More than 70 procedure Pham Thi Thu Trang – GMA 02 Page 42 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company methods of assessment are followed byTCVN ISO/IEC 17020:2012 The company always applies these standards effectively and tries to improve and change for adapting with development of economy and technical sciences 2.3.2.2 Recordkeeping The company implements effectively in making profile and recordkeeping followed the standard of Vietnam Inspection Accreditation Scheme (VIAS) 2008 The standard requires profile that it must maintain profile system accordance with actual condition and other related regulation Profile must include enough information in order to have the most accurate result in inspection operation 2.3.2.3 Container stuffing report The report of Daivetcontrol appropriates with requirements of TCVN ISO/IEC 17020:2012 This standard shows the requirements of survey report in Chapter 1: Part 1.1.2 and 1.2.4 2.3.2.4 The implementation of field work There are some usual mistake in assessment of cargo in general and garment hanging container in particular In stage 1, when the customer order requirement, sometimes company still answer slowly and it affects to sign contract This show the capacity of company is not good enough in re-acting the customer information The reason maybe the unskillful staff and they cannot evaluate the feasibility of contract The mistakes that company often have in the stage when conducting inspection at field Sometimes the staff is late so it impacts to the work Some cases are late 30 minutes with schedule when the assessment is only in one and a half hour or two hours It impacts to factory not only in time but also in the whole process The cause can come from the staff of the cooperation among shipping line, customer and the inspection firm itself This person waits for the others and they have no beak up plan, leading to extending inspection time and affecting the departure time of shipment In the steps of certifying, although company has a lot of success in this job, there is still having the mistake For example, the report has errors in quantity and number of cargo or using wrong word when translating into another language to describe cargo status Sometimes the report provided for customer is lately because of staffs’ overloaded work and the company doesn’t have Pham Thi Thu Trang – GMA 02 Page 43 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company the person who takes only responsibility for documents, the specialization with this job is not high so it can affect to service quality in long term Although the process provides the job for each person with epuipment specifically, the time for each step was not counted So, company cannot comput productivity to optimize operation Sometimes, the mistake is not only in step of certifying but also in other steps related to another paper 2.3.2.5 The qualification of staff a The qualification of foreign language and using information technology The company has the young staff with strong enthusiasm; they also have the qualification in English and Information Technoloy (with 500+Toeic), adapting for reading and writing Enghlishdocument as well as communication and reaction with foreign customer b The qualification of professional skill at field With the job of garmnet hanging container inspection, it requires not much professional skill because of the work characteristic mainly conservasing, checking and taking picture.The staffs can both working and studying at the same time They can improve their qualification through implementing work This is the reason why there are people reaching standard of TCVN ISO /IEC 17020:2012 – general standard of inspector inwhile no one reaching standard of TCVN ISO/IEC 17025:2005, Article 5.5 – standard about inspector in laboratory and the staff reach standard of TCVN ISO /IEC 17020:2012 – general standard about inspector are people (about 15%); the implementation of field work still has effectiveness c The qualification of managing human resources The company doesnot have intermediate inspector between the step at office and step at field When problem happens in the middle steps, the inspector can be in passive situation for finding solution or must wait for fixing these problems because they have not enough skill for resolving or not equipped beakup plan In terms of remuneration, the regulation in contract is not tight, the remuneration policy for skillful staff is not much and effective leading to “brain drain” in company Some senior leaders changed to other company which has high salary Pham Thi Thu Trang – GMA 02 Page 44 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company with attractive remuneration policy The firm will be passive in organizing and loose these good leaders 2.3.2.6 Equipment and facility With the process of inspecting garment hanging container, equipment for this procedure is enough because it includes simple equipments and not much special The inspector has their own camera with other stationeries like pen, paper and marker pen The facilities and working condition in office meet the need for officer as the job in there Pham Thi Thu Trang – GMA 02 Page 45 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company CHAPTER 3: RECOMMENDATIONS FOR IMPROVING GARMENT HANGING CONTAINER INSPECTION ACTIVITY IN DAI VIET INSPECTION AND SERVICE JOINT STOCK COMPANY 3.1 In terms of personnel management 3.1.1 Recruitment The company should have the recruitment policy adapted with recruitment demand of inspection organization For example the candidates must have at least the College degree Daivietcontrol has priority for person who has the experience in inspection field or study in this field The firm can also recruit labor force who graduates from Vietnam Maritime University, Foreign Trade University, Trade University, Foreign Language University… and other university related to inspection field 3.1.2 Training Human is one of the most important factors to decide the success of company Therefor, Dai Viet inspection and service joint stock Company must have a labor force with skillful staff For having these, the firm must focus on training as additional knowledge for labor force regularly, especially with the leadership team in order to become the main force for the company Beside this, daivietcontrol also need to innovate in management technical skill, continue training incordance with standards, provide proffesional knowledge for inspector, encourage employee studying and updating related information in assessment field and foreign language proficiency The firm also should has the one more person who check the paper in each step for ensuring the accuracy of this document, avoiding mistakes and then fixing them to save time and money The company should cooperate with universities, colleges and vocational schools such as Haiphong University, Hanoi University of Industry, Vietnam Maritime University… to train inspector force poffesionally Further more, the firm also enhance cooperation, building the collaborate relationship with the leader company in domestic and foreign country as SGS, NKKK, OMIC, APAVE, INCOK, Cargo Control and other assessment organization of England, Australia, America, India… Pham Thi Thu Trang – GMA 02 Page 46 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company for training their inspectors and exchanging experience in imported-exported cargo inspection activity and improving assessement skill 3.1.3 The distribution of laborforce Company should have the plan for distribution of laborforce specifically The specicalization in job can help to avoid overloaded work and minimize the mistake in working of staff For example, Daivietcontrol hasnot intermediate inspector between the stepsat office and steps at field so they need to have one person take the responsibility for managing and controlling the step as resolving problem when these occur Besides this, the firm needs experts who has English skill in inspection field for managing the report because sometime the mistake appears in document and they need to fix it for adapting with English version This person also checks the document before and after receiving full set and the job of managing these papers can be more effectively 3.1.4 Salary and remuneration policy Basing on general regulation of company, the management department should have clear regulation of wage policy, bonus requirement for excellent assessor in order to encourage the spirit and develop the capabilities of employee and creating active working environment With the inspectors who make mistake or violate of the company provision, they should give the sanction timely Thus, company can keep their skillful and professional worker, avoiding “brain drain" situation when the expertise person leaves to another company 3.2 In terms of facility Daivetcontrol should improve the quality of physical facilities, equipment for inspection activity in order to meet the need of customer in fastest time The firm also takes care for investment in physical facility with suitable plan, especially with upgrading equipment (for example the camera with more features or sharpness to have the best quality of picture) at field and handling devices as well as modernizing facilities for inspectors Besides these, company should build laboratory incordance with standard of TCVN ISO/IEC 17025:2005 to conduct the analzing the sample and other complicate inspection methods Building the laboratory is the target for developing in the future for the company when they can conduct more complicated inspection case Pham Thi Thu Trang – GMA 02 Page 47 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company 3.3 In terms of service quality Service quality is one of the most policies in business activity of company For making more inspection order, keeping the firm prestige along time, having high business efficiency, the service quality must to focus The quality is ensured in many sides; however, it is showed in Daivietcontrol slogan “accurate, honest and timely” The company needs to improve assessment operation activity is the top priority There fore, training program must to pay attention carefully and focus on training cooperation with prestige domestic as foreign inspection organization For implementing these targets, beside the organization, human resources, equipment, physical facility and technical skill…Daivietcontrol must abide by quality management system (ISO 9000, ISO 17025, ISO 17020, VILAS) in inspection process, management and stricly control assessment process The firm also always improves quality management system, inspection operational management and considers that is the foundation to create quality service 3.4 In terms of customer policy Customer is a prerequisite for the success of company Thus, Daivietcontrol should have the good relationship with customer, support and consult their in order process and implementing assessment as well as these next steps In business activity, the firm always focuses on creating favorable conditions for customer in inspection procedure and maintaining good attitude, making the good feeling for customer Daivietcontrol also need to have some particular regulations for infringement case in customer relationship, helping for fix these problems timely For improving the survice quality in order to meet the need of customer, Daivietcontrol must keep the customer information tightly so the firm can determines whether adapt for customer requirement or not then having appropriate changing with customer demand For example, when inspecting imported-exported cargo before, company just implement at warehouse; however, assessment activity is not only at warehouse but also at transportation mean (when the cargo is loaded on it) For maintaining the nominated customer, company should have the reasonable fee to make them use more service and retain the quantity of contract as having more Pham Thi Thu Trang – GMA 02 Page 48 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company long-term contract With the free hand customer, Daivietcontrol should have the offering fee for them so they can know about the fee more specifically 3.5 In terms of cooperative relations Any company which wants to become bigger and have a large marketshare must set up their relationship with Government, relevant authorities and other inspection organization in order to take the help and cooperation for making advantage condition for the business activity Along with ehancethe tight relationship and have the right attitude with customer, Daivietcontrol should to maintain the good connection with government department This can help company solve many problem of investment policy and give the support in expoiting inspection service For example, the firm always meets and exchange with Directorate for Standards, Metrology and Quality to access information for fiding oriented development or with custom to assess good clearance Daivietcontrol should strengthen international cooperation and enhance existing relationships with foreign customer as Mearsk Line; simultaneously expanding connection with the new organization in some big market as US, Russia, EU, China and other countries in the ASEAN region based on the benefit of all parties for signing contract, entrustment inspection contract and supporting in training Daivietcontrol assessor Pham Thi Thu Trang – GMA 02 Page 49 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company CONCLUSION Inspecting imported and exported good is one of the essential step in trading It has important role not only in assessting the actual condition of cargo about quality, quantity, specification but also in essuring reputation of domestic good in international market In the integration process and due to the integration process and open international exchange, the assessment company can approach with different type such as inspecting the step in manufacture, information, design, price evaluation and other related category following customer requirement It is both opportunity and challenging for Vietnam inspection service In the context of increasing in trading, the innovation is nescessary with each inspection organization Simultaneously, the government should issue appropriate legislation and update frequently in order to create a solid legal framework for domestic inspection company as foreign company Throug researching the current situation assessment ofthe process of importedexported goods in Daivietcontrol joint stock and service company, besidethe advantage of human resources (young employee with enthusiasm), the firmstill have weaknesses in facilities, competion with other company as lack of government investment Improving in inspection service is crucial point for the company in particular and assessment field in general In the future, Daivietcontrol need to develop more the potential existing, minimize the weaknesses in order to success and have the higher international standard Through this dissertation, I hope to contribute for explaining the current situation of Daivietcontrol inspection activity Then showing the useful solution for the company in improving the garment hanging container inspection activity Pham Thi Thu Trang – GMA 02 Page 50 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company REFERENCE BoA (2011) Categories of Inspection Company, D V (2012).Handbooks Haiphong: Dai Viet Inspection and Service Joint Stock Company Company, V J (2010).Handbooks Haiphong: Vinacontrol Joint Stock Company Directorate for Standards, M a (2012).General standards for the operation of inspection organizations – TCVN ISO/IEC 17020:2012 Justice, M o (2005).Commercial Law in 2005 Justice, M o (2006).Decree No 20/2006/Decree – Government Vinacert (2013, June 7th) Survey - Report Survey Retrieved October 1st, 2015, from Vinacert Certify and Survey Joint Stock Company: http://www.vinacert.vn/giam-dinh-va-chung-thu-san-pham-cua-hoat-donggiam-dinh_info.html Pham Thi Thu Trang – GMA 02 Page 51 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company APPENDICES Inspection order Container stuffing report Container checklist Booking amendment Pham Thi Thu Trang – GMA 02 Page 52 ... Page Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company organizations in Vietnam in general, and of Dai Viet Inspection. .. 17 Recommendations for improving garment hanging container inspection activity in Dai Viet inspection and service Joint Stock Company CHAPTER 2: ANALYZINGINSPECTION ACTIVITY OFGARMENT HANGING CONTAINER. .. Analyzing inspection activity of garment hanging container of Dai Viet inspection and service joint stock Company at HaiPhong Chapter3: Recommendations for improving garment hanging container inspection