Lecture Medical assisting: Administrative and clinical competencies (2/e) - Chapter 1

Chapter 1 - The profession of medical assistant. After reading the material in this chapter, you should be able to: Describe the job responsibilities of a medical assistant, discuss the professional training of a medical assistant, identify the personal characteristics a medical assistant needs,...

PowerPoint® to accompany Medical Assisting Chapter Second Edition Ramutkowski  Booth  Pugh  Thompson  Whicker Copyright © The McGraw-Hill Companies, Inc Permission required for reproduction or display The Profession of Medical Assistant  Objectives 1­1 Describe the job responsibilities of a medical assistant 1­2 Discuss the professional training of a medical assistant 1­3 Identify the personal characteristics a medical assistant needs 1­4 Define multi­skilled health professional 1­5 Explain the importance of continuing education for a medical   assistant 1­6 Describe the process and benefits of certification 1­7 List the benefits of becoming a member of a professional  association Introduction    Fast Growing  Occupation Generalist  Someone who is  trained in all  departments of the  facility  Medical Assistant    Graduate of  accredited  institution Multitasking skills A multitasking professional is someone who is able to work in  the administrative area, the clinical areas, and the financial  areas Fast Growing Occupation  According to U.S. Department of Labor  Bureau of Statistics in 2002, medical  assistants held 329,000 jobs    60% were in physicians’ office  15 % in hospitals 25% in nursing homes and offices of other health  care practitioners Knowledge Base Needed       Administrative and clinical skills Patient insurance product knowledge Compliance (OSHA, CLIA & HIPAA) Providing exceptional customer service Practice management Current patient treatments and education Knowledge Base Needed    OSHA – Occupational Safety and Health  Administration CLIA – Clinical Laboratory Improvements  Act HIPPA – Health Insurance Portability and  Accountability Act BACK American Association of Medical  Assistants National Association of  Medical Assistants Works to raise standard of  medical assistant to a more  professional level  AMERICAN ASSOCIATION OF MEDICAL ASSISTANTS 20 N. WACKER DR., Ste. 1575 CHICAGO, IL 60606 (312) 899­1500  http://www.aama­ntl.org/ American Association of Medical  Assistants (cont.) Dedicated to Serving the Needs of  Medical Assistants by providing: • • • • • • • • • • Publications Accreditation Certification  Recertification Continuing Education  Legislative Monitoring  Member Discounts  Group Insurance  Annual National Convention  Networking Opportunities   AAMA Code of Ethics   The code of Ethics of AAMA shall set forth  principles of ethical and moral conduct as  they relate to the medical profession and the  particular practice of Medical Assisting Members of AAMA are dedicated to the  conscientious pursuit of their profession Registered Medical Assistant    Credential is given by American Medical  Technologists (AMT) Take and pass certification exam Educational and experiential requirements    High school graduate or acceptable equivalent Graduate from accredited school Pass the AMT exam  RMA is generic term used by American Registry of  Medical Assistants since 1950 and by AMT since 1984 10 Externships    Obtain work experiences  in actual medical office Duties will be planned to  meet your program’s  requirements Offers you opportunity to  acquire a good reference 15 Multiskill Training   Reduces health care costs Expanding your career opportunities      Office manager Medical lab technician ECG technician Medical biller Hospital admission coordinator 16 Apply Your Knowledge Unit Secretary Discuss what skills and duties are required  for unit secretaries Where do unit secretaries usually work? 17 Apply Your Knowledge ­Answer Unit Secretary Discuss what skills and duties are required  for unit secretaries    Reception, communication, clerical duties, and safety Where do unit secretaries usually work? Hospitals and nursing homes 18 Daily Duties of Medical  Assistants • • • • •   Administrative  Greeting patients Handling correspondence Scheduling appointments Answering telephone Creating and maintaining  patient medical records Clinical •Assisting the doctor during  examination •Asepsis and infection control •Giving medications •Performing ECGs •Explaining treatments to patients   Laboratory Duties •Performing tests such as a urine pregnancy test on the premises •Collecting, preparing, and transmitting laboratory specimens •Teaching patients to collect specific specimens.  Administrative, clinical, and laboratory duties are all part of your  19 duties as a Medical Assistant Personal Qualifications        Critical Thinking Attention to details Empathy Willingness to learn Flexibility Self motivation Professionalism 20  Appearance       Uniform, clean and  pressed Shoes, comfortable,  clean, white Hairstyle clean and  pulled back Nails, short pale color Jewelry at a minimum 21 Attitude  Positive and Caring  Respond to criticism as a learning experience  Take direction from authority without question  Function as a vital member of a medical team Change of Attitude needed if Yes to Questions Below: Do I have repeated conflicts with people? Have I had a conflict at work that has resulted in termination? Do I have conflicts with authority figures? Do people make comments about my attitude? 22 Integrity and Honesty    Everything you do, every task you complete  should be performed with a goal of  excellence Integrity and honesty are key in providing  superior customer service to your patients Your office staff and physician must be able  to trust you and the decisions you make.  23 Other Attributes    Proper Judgment Communication Skills Remaining Calm in a  Crisis 24 Rights of the Medical Assistant Title VII – you have the right to be free from any  kind of discrimination in the workplace and during  the hiring process Sexual Harassment – Unwelcome sexual advances,  requests for sexual favors, and other verbal or  physical conduct of a sexual nature.  Sexual harassment occurs in a variety of  circumstances, and anyone may be sexually harassed 25 AAMA Role Delineation Study  Areas of Competence    Includes Delineation Chart found in Appendix Provides the basis for medical assisting education and evaluation Three areas    Administrative Clinical General  26 Apply Your Knowledge ­Answer What questions should you ask yourself to be sure that you have a positive and caring attitude? Do I have repeated conflict with people? Have I had a conflict at work that has resulted in termination? Do I have conflicts with authority figures? Do people make comments about my attitude? 27 Summary  Medical Assistant   Training on­the­job or training programs   Skills and Duties  according to AAMA Role  Delineation Chart Stay abreast with  changes in technology,  procedures, and  regulations 28 End of Chapter 29 ...The Profession of Medical Assistant  Objectives 1 1 Describe the job responsibilities of a medical assistant 1 2 Discuss the professional training of a medical assistant 1 3 Identify the personal characteristics a medical assistant needs...  RMA is generic term used by American Registry of  Medical Assistants since 19 50 and by AMT since 19 84 10 Certified Medical Assistant    CMA Awarded by Certifying  Board of the AAMA Examination that  evaluates mastery of  medical assisting ... National Association of  Medical Assistants Works to raise standard of  medical assistant to a more  professional level  AMERICAN ASSOCIATION OF MEDICAL ASSISTANTS 20 N. WACKER DR., Ste. 15 75 CHICAGO, IL 60606 ( 312 ) 899 15 00