báo cáo thực tập quy trình tuyển dụng tại công ty Việt Anh

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báo cáo thực tập quy trình tuyển dụng tại công ty Việt Anh

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báo cáo thực tập quy trình tuyển dụng tại công ty việt anh

MINISTRY OF INDUSTRY AND TRADE COLLEGE OF FOREIGN ECONOMIC RELATIONS DEPARTMENT OF FOREIGN LANGUAGES  INTERNSHIP REPORT THE RECRUITMENT PROCESS OF VIET ANH INTERNATIONAL ENGLISH JOINT STOCK COMPANY Instructor: NGUYEN THI THUY DUONG, M.A Student’s name: NGUYEN THI QUYNH MAI Student’s code: 1610020100 Class: TATM20B Ho Chi Minh City, April 2019 ACKNOWLEDGEMENT For three years at the College of Foreign Economic Relations, it was a process with a useful learning environment and interesting experiences for myself I would like to thank the teachers in the school in general and the foreign language teachers in particular for their sincere thanks and gratitude for the knowledge that teachers have taught over the years Due to limited knowledge and experience, I still have errors in the report, expecting teachers to ignore them At the same time, I would like to express my deep gratitude to my practice guide, Ms Nguyen Thi Thuy Duong, who has accompanied me for nearly months of internship, who dedicated me to complete the newspaper This internship report In addition, I would like to thank Vietnam English Joint Stock Company (VA) in general and the HR Department in particular, who have received, guided and helped me during the internship here Ms Trinh Thi is a special person to guide me in my work and provide materials for me to complete the report in the best way and give myself more useful knowledge experience in my work Finally, I wish the teachers and students of the Foreign Economic University a healthy and happy, more successful career development for the next generation I look forward to the Board of Directors and members of VA will always be happy and fulfill their assigned tasks VA will develop and achieve success in their business Thank you very much CHAPTER ONE: INTRODUCTION OF VIET ANH INTERNATIONAL ENGLISH JOINT STOCK COMPANY 1.1 Brief history of VIET ANH International English Joint Stock Company: Foundation and development Name of company: VIET ANH International English Joint Stock Company Address: 239 Vo Van Ngan Street, Linh Chieu Ward, Thu Duc District, Ho Chi Minh City Telephone number: Tax code: 0310001767 Website: http://www.truongvietanhVA.edu.vn/ Picture 1.1: The logo of company (Source: https://www.facebook.com/Anh-Ng%E1%BB%AF-Qu%E1%BB%91c-T%E1%BA %BF-VA-768054030008773/) VIET ANH international English Joint Stock Company (VA) was found in July 2006 This is the first business in Vietnam to cooperate with a prestigious American community college (EL Camino College, California) to bring to ESL program Teaching Vietnamese people who need to study in the US effectively, helping students achieve English proficiency with full listening, speaking, reading and writing skills for communication and working in international environment Since the foundation of VIET ANH international English Joint Stock Company, there has been an effective business strategy to develop more and more Evidence for this, VIET ANH international English Joint Stock Company has had more branches in its educational business system since 2006 in major cities such as Ho Chi Minh City, Tay Ninh, Ha Noi, 1.2 Missions and business areas: 1.2.1 Missions: VIET ANH international English Joint Stock Company provides courses for ages from to 17 years with extensive curriculum, applying a foreign language competency assessment framework under CEFT (The Frameword of Reference) Moreover, it helps students to experience dynamic English learning environment, innovative teaching methods (SCM) to help students develop skills: Listening, Speaking, Reading and Writing Students are confident in communicating with native speakers and complete international standard tests 1.2.2 Business areas: VIET ANH international English Joint Stock Company is a business form of education and training It offers courses and classes suitable for certain ages In addition, it has international communication classes (ECI) focusing on listening and speaking skills, helping students to communicate well in the international environment Furthermore, it also has TOEIC and IELTS preparation classes to help students confidently complete the tests The following is the specific information of the study program at APCI: The syllabus for Kids from the age of to 10: This syllabus is divided into levels including Starters 1-4, Movers 1-4 and Flyers 1-4 Each level has classes with escalatory difficulty Each class takes place for 2.5 month Throughout this time, children will learn different vocabularies, grammatical points as well as extra practical knowledge relate to familiar topics in their daily life At this stage, all main skills of English which are Reading, Listening, Writing, Speaking, are focused on to cater to the demand of taking the Cambridge English Assessment Tests of students The syllabus for Teenager from the age of 13 to 17: This syllabus is divided into students with sufficient knowledge to communicate confidently, write short paragraphs, essays Therefore, the amount of knowledge in the courses is higher and students are required to spend more effort However, advanced methods are applied to make sure that students can absorb the lessons in the most efficient ways English for International Communication– ESL: This program is specifically designed for adults with the aim of training students to use English as a second language an It helps students meet the demand for English in daily life, working environment as well as integration After finishing the syllabus, the students are expected to be able to communicate naturally and precisely, response quickly and decisively Students are also taught some specialty of different countries’ cultures in order to react appropriately in real life situations VA pursues American standard of teaching English and are in collaboration with EL CAMINO COLLEGE (California) Moreover, the curriculum is updated regularly to meet the needs of students using English for the following purposes: taking TOEFLIBT, IELTS, TOEIC, studying abroad, working at multi-national companies Upon the completion of the course, students will be issued a certificate by VAlevels including Starters, Elementary, Pre-intermediate It usually takes 3.75 months to finish one course in the curriculum The objectives of the courses are to provide 1.3 Organizational structure and hierarchy : Chart 1.1: Organizational structure of company ( Source: Administration and Human Resource) Functions and duties of each department in the company: 1.3.1 Board of Director: The function of the Board of Directors is to manage, represent and supervise, to ensure that the Company fulfills its goals and at the same time look for to protect the common interests of the Company and create value for the benefit of all shareholders 1.3.2 Chief Executive: The chief executive is responsible for the performance of to the board of directors Responsibilities include: formulating and implementing company policy 1.3.3 Director: The directors are appointed by the shareholders to manage its dayto-day affairs Responsibilities include: promote the success of the company, make decision, declare interests in proposed or existing transactions or arrangements with the company, etc 1.3.4 Customer Service: Customer service helps business develop relationships with their students and their parents Representatives answer their questions, help them resolve problems, process refunds and make suggestion regarding the purchase of course and services 1.3.5 Administration and Human Resource: Administration is responsible for incoming and outgoing telephone calls and emails, conduct procurement of stationery; and updating the full system to manage students and teachers While HR will implement policies, procedures and regulations in accordance with Labor law, planning and recruitment Moreover, it tracks the recording of timesheets to calculate salary In addition, the human resources staff also supports contract-related documents 1.3.6 Financial Accounting Department: The accounting department is responsible for recording and reporting a company's cash flow transactions This department has a number of responsibilities, including accounts receivable when students or their parents pay tuition or pay other fees, accounts payable, payrolls, financial statements and maintenance financial control CHAPTER TWO: THE RECRUITMENT PROCESS OF VIET ANH INTERNATIONAL ENGLISH JOINT STOCK COMPANY 2.1 The recruitment Process of international English Joint Stock: Human Resource is an indispensable part and plays an important role in the company This human resource brings significant results to the company thanks to its recruitment process Unlike other companies, in addition to recruiting employees in Marketing, Human Resources, and other employees, VA has to recruit a large number of teachers for all levels of education who suit each age group student VA not only recruits Vietnamese teachers but also recruits foreign teachers to ensure the quality of teaching according to their international standards Below is the recruitment process of VA Including the employee recruitment process and the Teacher recruitment process 2.1.1 Charts representing the process and interpretations of the chart Chart 2.1: the employee recruitment process ( Source: Administration and Human Resource) Building a recruitment plan Searching and attracting candidates Receiving and screening record Interviewing Signing employment contracts Charts 2.2: The Teacher recruitment process ( Source: Administration and Human Resource) 10 Building a recruitment plan Searching and attracting candidates Receiving, screening record and interviewing Testing professional qualification and development Appraisal 2.1.2 Steps to be performed The Human Resource receives a written request for vacancies for the departments of the company Then they proceed with the process of recruitment steps 2.1.2.1 Building a recruitment plan: Recruitment planning is the first step of the recruitment process, where the vacant positions are analyzed and described It includes job specifications and its nature, experience, qualifications and skills required for the job, etc The Human Resource give a structured recruitment plan which is mandatory to attract potential candidates from a pool of candidates Moreover, they need to determine the position to recruit to know that they need to make the number of posts and positions Besides, they must determine the tasks, qualifications and experience required When a vacancy is identified, the responsibility of the sourcing manager is to 11 determine whether the position is necessary, permanent or temporary, fulltime or part-time, etc These parameters should be evaluated before starting recruitment Proper identification, planning and evaluation lead to appropriate resource hiring for groups and organizations 2.1.2.2 Searching and attracting candidates: The Human Resource show job description providing information about the scope of job roles, responsibilities and the positioning of the job in the organization And this data gives the employer and the organization a clear idea of what an employee must to meet the requirement of his job responsibilities In addition, the Human Resource must also provide candidates with basic rights in accordance with labor laws and the benefits they receive when they join the company, such as insurance policies and holiday regimes, salaries, bonuses, etc attracting candidates 2.1.2.3 Receiving and screening record: Screening begins after completing the sourcing process Screening is the process which is HR staff to screen for a list of suitable candidates to continue to be selected in the interview Firstly, they will review resume and cover letter In this process, the resumes of the candidates are reviewed and inspected the candidates for education, work experience and overall platform in accordance with the requirements of the job Next, while considering a job application, a HR manager must keep in mind the following points, to ensure a better screening of potential candidates such as reasons for changing jobs, life expectancy with each organization, long distance in employment, etc Finally, they determine top candidates is the final step of screening candidates Picture 2.1: The invitation letter ( Source: Administration and Human Resource) 2.1.2.4 Interviewing: 12 Candidate interview is the final stage in the recruitment process Therefore, in order to find the right person for a specific position, it is necessary to have an appropriate process and depending on the interview, the appropriate type of interview is applied After welcoming the candidate to the interview, the interviewer at the company, usually the HR director of VA, will read Chief BoardExecutive Customer Director Administration Financial of Director Accounting Service and Human Department Resource and review the candidate's CV before conducting the interview Because interviewer must remember the basic information of the candidate that is the basic respect that the company or interviewer must bring to the candidate Next, when going in, the interviewer will create comfort for the candidate by introducing themselves before entering the subject matter After that, they will ask a few questions regarding the candidate's expertise and ethics Finally, they will thank the candidates for their participation in the interview and promise to answer the results soonest through Email If the candidate meets the requirements, VA personnel will call and send an email to confirm this, otherwise they will send an apology to the candidate After such an interview process, the HR department can hire the best candidates for the vacant position Picture 2.2: The offer letter ( Source: Administration and Human Resource) 2.1.2.5 Signing employment contracts: After receiving the job, completing months of probation, the applicant officially becomes an VA employee then the candidate will be signed a labor contract and will be entitled to the remuneration policies of VA for employees The signing of the contract is an important issue, so it requires the consent of both parties and of course if either party violates the labor contract, it will have to compensate the contract to the other party As an education business company, VA pays great attention to the ethics of its employees The APCI's contract write clear that the company's regulations 13 on ethical violations such as swearing, violence, violating the law, etc will all be punished with the warning of deducting wages and the most serious is to fired 2.1.3 Individual steps to implement teacher recruitment process: In the VA teacher recruitment process, they divided into two parts including Vietnamese teachers and foreign teachers Each process has its own way to recruit 2.1.3.1 The recruitment process for Vietnamese teachers: Picture 2.3: Job description of VA ( Source: Administration and Human Resource) 2.1.3.1.1 Testing professional qualification and development: After the interview, the candidate's file will be reviewed again If the candidate is recruited, the candidate will undergo qualification tests It is the HR manager and other teachers who will evaluate After that, the teacher will try the job within months During this time, teachers will receive 80% of salaries and have not received the remuneration policies of VA During the probationary period, the HR manager will have unexpected tests for teachers and before the end of the 2-month trial, they will have the final test 2.1.3.1.2 Appraisal: After the end of the 2-month period, the teacher will have a final test to reassess the professional before signing the official contract The director will randomly select a class for teachers to teach The Board of Directors will assess according to the standards of how to convey knowledge to students, the ability to pronounce and speak English with students as well as foreign teachers and how to solve situations in the classroom 14 2.1.3.2 The recruitment process for foreign teachers: Chart 2.3: The recruitment process for foreign teachers ( Source: Administration and Human Resource) In addition to the similarities with the recruitment process of Vietnamese teachers, the recruitment process of foreign teachers is more rigorous point They must ensure the teaching hours, lessons and ensure their interaction with Vietnamese teachers and students Moreover, they also have to prepare lesson plans and lectures before coming to class In months of probation, if they not pass the teaching quality tests, they will be fired Besides, they will also get their own non-school support for foreign teachers Nonschool support includes advice and assistance on accommodation, banking, tax and payroll, healthcare, work permits or course, the hectic social life VA offers guidance on cultural familiarisation, social networking, travel and generally playing hard 15 2.2 Discuss the recruitment process of VIET ANH International English Joint Stock Company: The recruitment process plays an important role in the success of VA When the process is done properly, it allows them to attract top talent and build a resultsoriented team Like everything else, this process is not perfect In this process, there are many strengths that need to be promoted and there are also weaknesses to be overcome so that this recruitment achieves its goals 2.2.1 Strengths: There are many strengths in VA's recruitment process First, the company has processes dedicated to each recruitment needs, they have a dedicated staff process and recruitment process for teachers This helps to make recruitment more clear Moreover, this also helps to attract the right candidates for each position they want to recruit instead of wasting time screening the profiles that are not relevant to the position Next, VA's recruitment process is quite complete This makes them not ignore potential candidates and really fit the job they require Besides, the full implementation of these steps also helps their recruitment process with fewer errors or risks occurring in the recruitment process VA's curriculum is an international standard curriculum, so the strict teacher selection process is also an advantage of the recruitment process Because, in order to get good results and good quality of training, there is a need for teachers to be truly qualified and enthusiastic about teaching This rigor helps them choose the best teachers and this process itself is a reminder to teachers about improving and upgrading their qualifications It is very simple if the candidate is not improving, they will be excluded And the final strength of the recruitment process is that they have an evaluation step for each candidate after probationary period at the company This assessment gives them quality assurance factors, long-term commitment to work and also eliminates candidates who are unable to meet their requirements through testing time 16 2.2.2 Weaknesses: Although there are many strengths, the recruitment process also has some weaknesses that VA needs to overcome First, it is immediately possible that this is a traditional recruitment process Because modern technology has dramatically changed the recruitment process Nowadays, candidates no longer have to travel long distances for job interviews, everything can be done online HR managers can identify, interview, screen and test potential employees over the internet The implementation of the traditional recruitment process makes recruitment waste more time and cost The second weakness is that the way to attract their candidates has not really attracted Because their process is in the traditional way, the newness in the job descriptions is not yet available; moreover, posting jobs on paid sites has very few people viewing and interacting It is very simple because the current recruiting articles are quite similar and the similarity has never gained attention This made them spend a lot of time searching for potential candidates and wasting costs but not bringing the expected results From two weaknesses that make up the third weakness, they are passive in recruitment They continue to search for candidates and wait for candidates to apply, this makes them waste a lot of time and effort, but recruitment is not effective 2.3 Recommendations on recruitment process and other issues related to personnel in company: Every problem has solution, so is the recruitment process Everything needs to be resolved in a sequential way and takes time to resolve The first thing to consider is that the new recruitment method gradually replaces traditional recruitment methods using the internet Recruitment can identify, interview, screen and test potential employees over the internet, and this recruitment can also help VA recruit foreign teachers who are in other countries that wish to teach in Vietnam without being limited in the scale of domestic recruitment This also solves the 17 passive recruitment of the company Not only that, job descriptions or recruitment articles need to make a difference to attract more candidates Instead of boring articles, VA should show images of promotional videos, introduction to the company In addition, instead of waiting for the candidate to contact the company, VA should actively contact those in need with the job the company is looking for Therefore, the recruitment can bring the desired results and new human resources to ensure quality 18 CHAPTER THREE: CONCLUSION 3.1 My personal lessons or experience drawn from the programme: The growing economy requires an increasing investment of businesses, especially an education business like VA, which is a big problem in their business strategy In addition, they face challenges and fierce competition from other educational companies Therefore, the company needs to set its own directions to create certain differences, need to gather the necessary and sufficient factors to develop in which the human resource is an indispensable factor VA's human resources besides staff of departments are mainly teachers and tutors, including Vietnamese and foreigners They are people who have a direct influence on VA's business results Those are external factors, inside the company, the employees also have to compete with each other because if they are not skillful, not enthusiastic with their work and not improve their qualifications, they will be eliminated After nearly months of internship at APCI, I have the necessary experience and knowledge for myself in the future I not only learned knowledge in the book but I also learned more about the recruitment process in fact Because the recruitment process is not organized strictly according to the theoretical process, it has improvements and flexibility to suit each position and target candidates Moreover, I also know more about the papers and activities that come with it These are skills that no book can provide all knowledge What information should be emphasized? What is an interview contract? what is important factors in contracts? When I can contact the candidate directly, with recruitment requirements, to become an employer, I realize exactly what I am missing, what should I 3.1.1 Achievement: Firstly, I actively seek opportunities and information necessary for myself through getting acquainted with the employees in the company, proactively proposing ideas and suggestions for the company, actively exploring the tasks 19 which I undertake at the company This initiative is not only in action but also in thought Because I can determine my work goals for better results Secondly, I have more experience in human resources There are many situations in which a person needs to solve in a company, there will be many ways to deal with it but I have learned the best and most professional way During the internship, I learned how to solve problems according to the human resources expertise In addition, I was able to interact with the ex-employee in the field of human resources, through their observation and guidance, I have more knowledge to know how to get things done in a way best and fastest Thirdly, I have added new soft skills to myself In addition to what I have learned in a book or lecture on soft skills, the internship process is a place for me to experience and evaluate what I have learned Besides, I can improve my soft skills such as teamwork skills, communication skills, time management skills, etc And finally, I have the opportunity to develop and show my strengths Human resource is my career orientation so I have cultivated for myself the basic knowledge in the process of learning and practice to help me promote my own advantages such as: Presentation, persuasion , management skills, this helps me be more confident to promote those strengths in the near future 3.1.2 Defects: The first, my source of knowledge is limited Although I tried to actively learn and learn, my knowledge of human resources was limited, affecting my work performance Human resources is a industry with quite a lot of specialized terms, the lack of knowledge about these terms also makes me slow to keep up with the progress of work or quite difficult to understand what people say Next, my English level is still limited Working at an English education and training company, a good level of English is a basic requirement of employees in the company, especially human resources staff because when I recruit native teachers, I must use English with them Limited English proficiency makes me passive in conversation with them, does not explain to them clear information of 20 the company, etc The final, sometimes I get distracted at work This is a weakness that I trying to correct At work, sometimes I lose focus on my work Instead of just focusing on the work, I was affected by the stories of people talking around or information, messages in phone, facebook, zalo, 3.1.3 Planning to develop strengths and directions to improve future weaknesses: To further develop yourself, developing strengths and improving weaknesses is a must and this is what I will to improve myself First, develop initiative and confidence in work This is a good factor of the staff being appreciated by businesses And to further develop, I will have a long-term plan for myself to be able to determine exactly what I need to Moreover, I need to observe the company's activities to find opportunities and potential for company development When I have an idea of development strategy, I will actively propose to my superiors, but before I propose, I will check them again I will make sure my idea is appropriate, less risky If this test is more thorough and careful, the success rate will be higher In addition, I also need to improve the knowledge of soft skills used in the work process is extremely important In the future, we will continue to learn to develop softer skills Finally, I will give myself the opportunity to participate in social activities, charitable activities, volunteering, corporate activities to boost my confidence, and learn more experience and knowledge from others To overcome these shortcomings, the first thing I need to is focus on the work, thinking about the goal of the job more to avoid losing focus on the work being done Second, I need to add specialized knowledge to further improve my qualifications by participating in university-organized professional classes At the end of the course, I will practice listening more, speaking, reading, writing English at home, listening hard, speaking and regularly reviewing my knowledge to avoid forgetting knowledge 3.2 My suggestions to improve the quality of the internship programme itself: 21 As a business English student, I have studied many subjects such as finance, human resource management, accounting, this is considered an advantage but also a disadvantage for me when choosing topics and careers for the future Because the knowledge I learned is the basic knowledge of each discipline, this makes me have basic knowledge but no in-depth knowledge In my opinion, I hope teachers will have options to solve this problem Instead of students having to learn many lessons of many majors, we will learn less but more specialized In addition, I hope the teacher will extend the internship for at least months Because at the request of the business, often have to practice more than months Moreover, nearly months internship only helps students get used to the job, perform basic activities of the job without much in-depth knowledge Those are my suggestions for the school For my company, there are some suggestions on some issues VA's personnel recruitment process needs to be more flexible and modern, instead of adopting the traditional recruitment process, VA should apply more modern recruitment procedures recruitment via the internet This means that the recruitment will be done via applications like facebook, sky, zalo, etc This type of recruitment saves time and costs more than the previous recruitment method Finally, I think VA should support Vietnamese language learning for native teachers so that they can stay long in Vietnam and the company 22 ... INTRODUCTION OF VIET ANH INTERNATIONAL ENGLISH JOINT STOCK COMPANY 1.1 Brief history of VIET ANH International English Joint Stock Company: Foundation and development Name of company: VIET ANH International... District, Ho Chi Minh City Telephone number: Tax code: 0310001767 Website: http://www.truongvietanhVA.edu.vn/ Picture 1.1: The logo of company (Source: https://www.facebook.com /Anh- Ng%E1%BB%AF-Qu%E1%BB%91c-T%E1%BA... %BF-VA-768054030008773/) VIET ANH international English Joint Stock Company (VA) was found in July 2006 This is the first business in Vietnam to cooperate with a prestigious American community college (EL Camino

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