dự án đầu tư hệ THỐNG CUNG cấp PHẦN mềm SMAS và DỊCH vụ TIN NHẮN học ĐƯỜNG SMS EDU+

INVESTMENT PROJECT "THE SOFTWARE SUPPLY SYSTEM SMAS AND THE SCHOOL-MESSAGE SERVICE SMS EDU" PROJECT MAKER INFORMATION TECHNOLOGY CENTER – MILITARY TELECOMMUNICATIONS GROUP CONTENT Group – IeMBA B03 I COMPANY INTRODUCTION Vietnamese name: TẬP ĐỒN VIỄN THƠNG QN ĐỘI International trading name: VIETTEL GROUP Address: No - Giang Van Minh, Ba Dinh - Hanoi - Vietnam Tel: 084.62556789 Fax: 084.62996789 General Manager: Mr Hoang Anh Xuan IT Solution Center is a technology unit of Viettel Group Being the leading telecommunications service provider in Vietnam, the Center has focused on promoting integrated solutions to customers based on the combination of software with infrastructure, traffic, telecommunications, and hardware equipment Its solutions such as V-Office, V-Tracking, Video Conference, IP Carmera, Bankplus, electronic authentication, tsunami warning, the reservoir water level management; electronic customs; electronic tax declaration; sales channel management,etc were used and highly appreciated Targeting the goal of becoming the leader of telecommunications and information technology in Vietnam, Viettel has pushed strategy "Bringing IT to every corner of life" since 2012 in order to help improve management performance of state agencies, enhance business efficiency of enterprises, and form the habit of using digital technology in living This is considered a great effort of Viettel in contributing to quickly making Vietnam a strong country in IT and communication The project "The software supply system SMAS and the school-message service SMS edu" is a key project of the Center in 2012 and the following years II RESEARCHING, ANALYSING, AND FORECASTING MARKET DEMAND 1) Analysing and assessing market: a) The Demand for Applying IT in the Management of the Education System:  Facing the management of approximately 40,000 educational institutions (including 29,327 high schools) and 25 million students (approximately 15 million ofhigh school).From 2005 till now, the Ministry of Education and Training has developed a system of comprehensive education management program called SREM thanking to an investment program of the EUincludingsystems of school management, staffmanagement, assets management However,due to the lack of human resources Group – IeMBA B03 specializing in information technology, it is difficult for schools to run the school management systems with dispersion models, client-server technology, and SQL server database Moreover, the systems require aninitial investment, which is also an obstacle for the sector  In addition, between 2005 and 2008: Internet connection was not yet popular This madethe use of a data exchange and dispersion system according to the SREM model almost impossible  Although the system was complex, the Ministry of Education and Training still asked schools to synthetize and report.This lead to the result that schoolswith financial ability buy a suitable statistical software to meet the requirementsof the Ministry while others just input the information in the sample file of SREM system The information, therefore, being statistical only, not useful, popular, and inheritable for the whole sector b) The Needs of Parents andStudents:  Through producing statistics over 300 samples in Ho Chi Minh City in 2011, 83% of students' parents (parents) would like to keep in touch regularly with their children's school about the learning and attendance of them However, most of schools not provide this service There are only some schools run this spontaneouslyby having collaboration with a number of content providers (Content Provider - CP) in the form of sending messages only The information is local and not inheritable  Schools' websitesare also spontaneous withunmeet content tothe parents' needs  The educational sector does not have a large-scale online training system but mainly small ones by businesses spontaneously.There has been a social network created to support the teaching and training between schools, teachers, and families c) The School Management Software in the Educational Sector  There is a number of existing educational softwareas follows:  School management systemsare distributed in two forms: Package client: provided by suppliers such as VNPT, Shoolnet, FPT, etc.; andOnline form: Quang Ich, Vietshcool, Black Sea Group – IeMBA B03  Online training system: there are many small providers without systematism such as hocmai.vn, truongtoi.com.vn, truongnha.com.vn General Assessment: These systems just focus on selling products and serving schools locally with no basis to provide information for the parents and the society They have not yet formed a social network of the educational sector with multidimensional interaction and not benefit the demand of centralized management of management agencies such as the Chamber of Education and Training and the Department of Education and Training d) The market of educational information message service  There are many small providers delivering this service in most of the provinces but they have no systematism to be a basic service to bold in the parents’ psychology The forms of deployment are various but mainly the following forms:  Assigning staffs to schools to get score-book, then sending marks via messages to parents  Providing schools with a software system, having staffs or the schools input students’ marks, synthetizing the mark, and then sending them via messages to the parents who registered  Providing schools with an online management system: the schools input the students’ points and the providers will synthetize and send messages to parents who registered  Most of the existing providers not have a fixed service price system but spontaneous and self-regulated one  General Assessment: Most of the schools are not provided with a complete system which not only serves the management at school level but supports the report to the Department/ Chamber The information has no inheritable value or usefulness for other sectors The service organization of the schools has not been assured by functional units or large corporations, which causes the parents to think that the schools are doing business e) Current status of Viettel's SMAS 2.0 system Viettel piloted the school management software SMAS 2.0 inthe school year 2011-2012 in Ho Chi Minh City, Hanoi, and several provinces across the Group – IeMBA B03 country.Althoughit created huge reputation, it alsorevealed some shortcomings as follows:  Slow and often blocked  Management operations at Department/Chambercannot meet the actual needs  Service systems providing content such as e-learning, e-lectures are not much The interaction between the school, teachers and, parents is not high The main reason: The process is being piloted and the investment budget is limited, which leads to the unprofessional organization of the system 2) Competitors a) Identifying competitors  Direct Competitors: VNPT with VNPT School software, Prosoft Company with Vietschool software, the Black Sea Company with BiendenSchool software, Quang Ich Software Company with eSchool software  Potential competitors: a number of software companies which are targeting schools such as FPT, Minh Viet, Vietsin, Tan Viet Phong b) Analysing competitors:  VNPT with VNPT – School software: o Strengths: Has been deployed for a relatively long time since 2008; Use similar software, infrastructure, and resources to Viettel o Weaknesses: Is deployed asynchronously, just mainly focuses on schools to exploit SMS with simple features and no system for the Department/ Chamber Currently, many Department of Education and Training not agree to deploy with VNPT o Service Price: 40,000 VND/ Parents/ Semester for internal subscribers, monthly message For the lookup messages, the fee is 15,000 VND/ message  Prosoft Company with Vietschool software at nhatruong.com.vn: o Strengths: friendly, easy to use – especially for teachers; developed strongly in The West and some highland provinces of The Southeast o Weaknesses: Features are simple, mainly used to input marks and exploit the messages The systematism is not high o Service Price: 50,000 VND/ parents/ semester Group – IeMBA B03  Black Sea Company with BiendenSchool software o Strengths: friendly, easy to use – especially for teachers; implemented in a number of provinces in The West and The Central o Weaknesses: has simple features, is mainly used to input marks and exploit the messages The systematism is not high o Service Price: 50,000 VND/ parents/ Semester  Quang Ich Company with eSchool software at eschool.edu.vn o Strengths: Developed from the software applications like Desktop application since 2002, friendly, easy to use, especially for teachers; implemented in a number of provinces in The North (mostly schools in the central area of downtown/ district/ town) o Weaknesses: Mainly used to input marks and exploit the messages The systematism is not high o Service price: 100,000 VND/ parents/ semester 3) Evaluating the internal force  Strengths: Developed and agreed upon the deployment of school management software SMAS 2.0 nationwide; has leading telecommunications infrastructure in the region; has potential of finance and human resources; has store network in 63 provinces/ cities Viettel received very high support from units in the education sector as well as the state management agencies after the program “Internet Schools”  Weaknesses: In comparison to its competitors, Viettel is the later comer which lacks of experience in providing school-message services As the deployment is still the pilot, the system has not been invested methodical and professional  Opportunity: Rapidly expands business and creates the explosion of use of educational information service; creates a precondition for the implementation of similar systems, services in other countries where Viettel has ongoing investment; and contributes to both maintaining sustainable operations for educational information systems (SMAS systems) to serve the sector and building a huge customer database for long-term exploitation  Risk: In terms of product: risks of data security: it is unable to guarantee the performance; complex and unstable features cause difficulty in using, especially Group – IeMBA B03 when deployed nationwide In terms of information content: Viettel depends on the schools’ cooperation and regular data entry, which affecting the quality of service In terms of customer: the service is still new to people in poor provinces and remote areas  Solution: To invest in improving products which are really handy and able to manage enough information upon the needs of the schools and the sector; to invest in infrastructure to ensure security and performance; to communicate the service extensively to each citizen; to implement a variety of service packages to suit each type of customers, to offer appropriate preferential policies for each region 4) Analysing the market size High schools Students Parents Schools registered SMAS 29,327 15,242,496 12,732,564 5,720 Schools anticipate to sign SMAS 20,878 Schools anticipate to sign with Viettel 17,283 Estimated parents Rate of demand Targeting parents 7,524,485 48% 3,626,203 III PROJECT OBJECTIVES 1) General objectives: To reinforce and develop SMAS software to meet all of the operations for all levels: kindergarten, elementary school, secondary school, high school, and university; To build service systems exploiting information from the core SMAS software system to create new revenue and reinvest in the educational sector 2) Specific objectives: a) To develop SMAS 2.0 software, then upgrade it to SMAS 3.0, and develop the educational information systems: To upgrade SMAS 2.0 system so that it can be deployed nationwide (about 25,377 schools with 14,630,053 students and 921,272 teachers) from 2012-2013 on; To upgrade e-portal: to complete lookup modules, Elearning, e-library in 2012; To build management system providing SMS Edu service in 2012 b) To deliver SMS Edu service: To have 17,283 schools in 2012-2013 and 20,946 schools as of the end of 2015 register the service deployment; To have 3,626,203 Group – IeMBA B03 SMS Parents subscribers in 2012-2013 and 7,639,538 million parents subscribers after five years IV TECHNIQUE – TECHNOLOGY PLAN OF THE PROJECT 1) Describing the general function Viettel plans to build an omnibus information management system to serve the education sector on the basis of upgrading the system core application SMAS 2.0 and related specialized information systems The system allows:     Managing teaching and learning from the ministry level to the school level; Managing information in details, at the level of each mark, each student’s offense; Managing records of staffs and teachers across the country; Looking up, producing statistics of sector information by region or local quickly and easily;  Parents to receive periodical messages on their children’s status of education and training through SMS (daily, weekly, monthly, termly) They also get unexpected messages from the school such as: notification of off-day, parents meeting;  The schools, Chamber of Education and Training, and Department of Education and Training to message from the system to their staffs, teachers as a method of internal communication;  Parents to look up their children’s detailed results on the portal;  Students to exploit the e-learning, e-library on portals for references and improve their learning outcomes;  The system includes all necessary features to meet the management operations, while ensuring high access speed and information safety  SMS Edu can manage: 1,200,000 staffs and teachers, more than 15 million students; serve more than million users with 5,000 concurrent users; manage more than million parents subscribers of Edu SMS service; be able to provide nearly 100 million SMS/ month; serve 30 million customers accessing the portal daily, etc  The overall application system providing SMS Edu service is divided into three components: core software SMAS 2.0, service management software SMS Edu, and E-school Portal The connections between the components are as follows (Figure 1): Group – IeMBA B03 Input information Website Search Marks, Behavior, School SMAS System – Website – Elearning Parents a) SMAS 2.0 Software  The operations needed managing: students’ information, students’ learning and training process, teachers, and examination  The system should achieve the following objectives: centralized data, usable anywhere with internet connection; thorough learning process of students from the primary to high school; synchronous management of schools’ operations (input and sum marks, review and rank students, print the transcript) to minimize manual operations The system should be a connection between the parents and the schools b) Service management software SMS Edu  Eschool Software is designed to provide facilities for parents as well as school officials: sending notifications, scores, schedules, and attendance of students  SMS Edu Service allows the schools (system) to send notifications to their teachers (SMS Teacher), parents (SMS Parent) With SMS Teacher, the schools send notifications and schedules With SMS Parent, the schools (automatic system) message the parents the students’ learning and training as well as other notifications from the schools  Scope of deployment: Deploying to all schools from primary school to high school nationwide c) E-school Portal  E-school portal provides a communication channel between the service provider (Viettel) with its agents of the system: schools, teachers, parents, student, etc  The portal directly connects to the SMAS applications, pre-school management, the services of e-learning systems, electronic transcripts, e-library, which allows quick access and management Group – IeMBA B03  Besides, the portal is also a support channel for users 2) Technical and Technological Detail (refer to Appendix B_ solution specification) a Designing Technical Infrastructure The SMAS system’s infrastructure will be designed to meet the national education management requirements, while deploying value-added services Based on existing infrastructure, SMAS system is designed with additional dedicated security solutions for critical functions The data center is located in the standard engine room of Viettel Figure 2: The logical architecture of the SMAS system 10 Group – IeMBA B03 10 Figure 3: Physical architecture of the system SMAS implementation Equipments Firewall Backup firewall Load balance Backup load balance Giga switch Backup Giga switch IIS server HCM IIS server Nationwide MSSQL Database server HCM MSSQL Database server Nationwide SAN switch Specifications CISCO Firewall ASA5510-SEC-BUN-K9 SAN storage Tape backup HP StorageWorks 1/8 G2 LTO-3 Ultrium 920 SAS Autoloader HP StorageWorks Ultrium 448 SAS External Drive (DW086A) KEMP Server Load Balancing - Layers and LoadMaster 3600 Cisco Switch WS-C2960-24TC-L CPU: Intel® Nehalem Xeon Quad Core X5570 2.93Ghz 8MB L3 6.4GT/s Turbo, Cache Memory 8MB Level cache; Processor core Intel® 5520 Chipset; Memory x 8GB, Raid Controller integrated SAS/SATA II: daughtercard controller with 256MB cache, Storage: x 500GB Hot-Plug SATA 3Gbps 7200rpm; Internal drive bays b Designing the Educational Management Software  Deployment environment for applications at schools: Hardware: PIII or higher, RAM 128 MB or higher Networking and printer support OS: Windows 2000 Professional, Windows XP, Win2003, Win7  Development Language: Net Framework 2008 Microsoft Excel (sample design support)  The products must be licensed: The software supports programming  User interface: o The standard resolution (minimum) 800 x 600 pixels o Unicode font (Tahoma, size 8) o Use the Enter and Tab key to move between fields, move in the order of the declaration criteria from small to large, from left to right, from top to bottom o There’s no need to align the printer when printing 11 Group – IeMBA B03 11 o Press F1 for help o Aligning: date type center (dd/mm/yyyy), text on the left, number on the right, up to 16 numeric characters, separating digits by the “.”, decimal comma “,” The money field shall be rounded to the VND, value, tax rate is presented with digits after comma o Letters and other special characters cannot be input in number fields o Time of notifying mistake: When inputting, printing, and close file  Keyboard and input methods: Support VietKey, Unikey Typing type TELEX and VNI V TOTAL INVESTMENT Total investment: 96,078,637,217 VND Including: Content - Cost of implementation - Cost of equipment investment - Other expenses Amount (VNĐ) 58.140.291.580 23.848.598.838 9.415.804.103 Proportion 61% 25% 10% 5% - Contingency cost VI PLAN OF USING LABOR Annual HR structure Management Block Year Year Year Year Year Project Director Deputy Project Director of Project Technical Core SMAS Production Manager E-Learning, Portal Production Manager Solution Manager 1 1 1 1 1 1 1 1 1 1 1 1 Testing Manager 1 1 Operation Manager 1 1 3 3 9 9 Production Block Solution Employee Developing, Maintaining, Web Employee 12 Group – IeMBA B03 12 Testing Employee 6 6 Operating Employee 2 2 Online 2 2 After FO 2 2 31 31 31 31 31 Support Block TOTAL VII PROGRESS OF PROJECT IMPLEMENTATION     Building, evaluating, approving the project: Before December 15th, 2012 Bidding for purchasing equipments, creating software: Before January 15th, 2013 Deploying the system: Jan 2013 Operating: Jan 2013 VIII RECOMMENDATIONS FOR THE FORM OF PROJECT IMPLEMETATION MANAGEMENT The Group will decide the form: The owner manages the project directly IX BIDDING PLAN 1) Invested items NO Component Reason Deploying SMAS system and testing the school-massage service Deploying as soon as possible to get the market 2) Outsourced items Component NO Reason Purchasing equipments Unable to produce in-house 3) Kept in-house items Components Creating software Upgrading core software SMAS 2.0 Building service management software SMS Edu Upgrading e-school portal - Reason Utilizing the available HR of the Group Saving costs Ensuring internal information security X ESTIMATED OPERATING RESULTS Items 13 Group – IeMBA B03 2012 - 2013 2013 - 2014 2014 - 2015 2015 - 2016 2016 - 2017 13 Revenue Cost IBT Corporate income tax Income after tax 228,631,717,7 00 163,293,372,9 82 65,338,344,7 18 16,334,586,1 79 49,003,758,5 38 279,896,404,26 198,830,844,85 81,065,559,40 20,266,389,85 60,799,169,55 334,764,508,91 228,462,778,10 106,301,730,80 26,575,432,70 79,726,298,10 404,442,693,9 58 262,808,589,1 94 141,634,104,7 64 35,408,526,1 91 106,225,578,5 73 21% 22% 24% 26% After-tax rate of return XI 482,609,345,090 302,171,253,013 180,438,092,077 45,109,523,019 135,328,569,058 28% CONCLUSION - RECOMMENDATIONS Education sector is increasingly getting concern from the whole society The demand for IT applications in management, communication, and information exchange between schools and families in order to improve the quality of education together is increasing This is actually a market which is full of potential to bring both prestige and revenue Especially, Viettel has many advantages for successfully deploying and providing this service The project is completely feasible in terms of finance and has great social significance in terms of contributing to the development of Vietnam education Therefore, I propose the Group to consider and approve to the project soon so that it could be implemented timely XII REFERENCES: Viettel’s internal document http://giaiphaptichhop.com.vn/khdn/toi-la/doanh-nghiep-lon-300-nhan-vien.html http://www.moet.gov.vn/?page=11.10&view=4446 http://www.moet.gov.vn/?page=11.6&view=3544 http://smas.vn/ 14 Group – IeMBA B03 14 ... (system) to send notifications to their teachers (SMS Teacher), parents (SMS Parent) With SMS Teacher, the schools send notifications and schedules With SMS Parent, the schools (automatic system) message... Schools registered SMAS 29,327 15,242,496 12,732,564 5,720 Schools anticipate to sign SMAS 20,878 Schools anticipate to sign with Viettel 17,283 Estimated parents Rate of demand Targeting parents 7,524,485... information from the core SMAS software system to create new revenue and reinvest in the educational sector 2) Specific objectives: a) To develop SMAS 2.0 software, then upgrade it to SMAS 3.0, and develop