Kĩ năng lãnh đạo căn bản Introduction to Management

Introduction to Management Unit Overview  What is management?  What is management coordination?  What are objectives?  Management characteristics  Management skills  In the home  In the community  In school  In government  In business/enterprise  Management v Enterprise Management (2006 SQ 3)  Management is the process of setting and achieving objectives by making the best use of people, time, money and equipment  A manager (CEO) or (MD) is responsible for the overall day to day running of the business Co-ordination (2001 SQ 4)  Managers must ensure that all parts of an organisation is working towards a common goal  Everyone needs to be aware of the overall objectives  Good managers ensures that the plans and activities of each section fits in with each other What is an Objective?  An objective is a target to be achieved some time in the future  Business Example: Increase sales by 10% in the next year  Personal Example: Get an A1 in Business in the Leaving Certificate!! A general objective  Is a mission statement  It gives an outline of the overall aims of the organisation  Example: Pfizer’s mission is to apply science and our global resources to improve health and wellbeing at every stage of life A specific objective  A statement of a more narrow and defined target  Example: The company will increase the workforce by 10% this year Tactical Objective  A short to medium term goal  It will take to years to achieve  Example: increase sales by 20% within three years Strategic Objective  A long term goal  It will take to 20 years to achieve  Example: expand internationally by opening 20 shops around the world Management Terms  Effectiveness  Efficiency  Productivity Leadership  They coordinate the efforts of staff in each department in order to ensure that harmony and common goals are known achieved (2001 SQ 4)  They motivate staff by being aware of the factors that entice workers to be more productive Communication Communication is a management skill that involves the transfer of information from one person to another in a way that it is received and understood Communication involves being able to:  Read and write in the appropriate language  Speak to individuals and groups  Be aware of the recipient(s)  Stimulate, motivate and negotiate  Listen, filter and absorb  Act on feedback Motivation  Is a management skill that involves persuading people to act in a certain way  It involves being aware of the factors that lead people to act in a certain way  Theories of motivation include McGregor’s Theory X and Throry Y and Maslow’s Hierarchy of needs Management skills in the home  Leaders: Parents/Guardians  Communicate with: Children, school, doctors, banks, friends  Motivate: children to house & school work & have healthy lifestyle Management skills in the community  Leaders = Volunteers  Communicate with: Businesses, voluntary groups, government agencies  Motivate: Government to give grants, businesses to give sponsorship, locals to give free time Management skills in school  Leaders: Principal & Deputy Principal  Communicate with: Teachers, students, parents, HSE, doctors  Motivate: Teachers & students to work hard, parents to support children, fundraise… Management skills in government  Leaders = Ministers  Communicate with: Civil servants, social partners (IBEC, ICTU, IFA)  Motivate: All social partners to agree on national wage agreements and policies Management skills in business/enterprise  Leaders: Entrepreneurs  Communicate with: Investors, suppliers, customers…  Motivate: Investors to give them money, suppliers to give credit & discount Similarities between Enterprise & Management Choose three characteristics that are the same and explain each one using a heading and bullet points Distinguish between Enterprise & Management (2009 SQ 7)  Enterprise is the ability to generate new ideas, identify opportunities and have the confidence, motivation & determination to take an uninsurable risk to turn an idea into reality  Example: Mark Zuckerberg took the risk to setup Facebook …whereas…  Management is the process of getting objectives & activities completed efficiently & effectively through the use of human & financial resources on a day to day basis  Management skills  Leadership, Communication & Motivation  Management activities  Planing Organising & Controlling  Example: Manager of a branch of Dunnes Stores Sample Exam Questions Short 2009 Q Enterprise v management 2006 Q Management 2001 Q Co-ordination Long 2009 Q4 2002 Q (Management skills in home, community, government, business start up) 1999 Q (Letter: management characteristics) Applied Business Questions  2010 (C): Management Skills  2004 (C): Management Skills  1999 (C): Management Skills Recap and Review  What is management?  What is management coordination?  What are objectives?  Management characteristics  Management skills  In the home  In the community  In school  In government  In business/enterprise  Management v Enterprise