Kĩ năng lãnh đạo căn bản Introduction to Management

What is management coordination?. Management 2006 SQ 3Management is the process of setting and achieving objectives by making the best use of people, time, money and equipment.. Manage

Unit 3

Introduction to Management

What is management?

What is management coordination?

What are objectives?

Management (2006 SQ 3)

Management is the process of setting and achieving objectives by making the best use

of people, time, money and equipment

A manager (CEO) or (MD) is responsible for the overall day to day running of the

business

Co-ordination (2001 SQ 4)

Managers must ensure that all parts of an organisation is working towards a common goal

Everyone needs to be aware of the overall objectives

Good managers ensures that the plans and activities of each section fits in with each other

A general objective

Is a mission statement

It gives an outline of the overall aims of the organisation

Example: Pfizer’s mission is to apply

science and our global resources to improve health and well-being at every stage of life

Tactical Objective

A short to medium term goal

It will take 1 to 5 years to achieve

Example: increase sales by 20% within three years

Strategic Objective

A long term goal

It will take 5 to 20 years to achieve

Example: expand internationally by opening

20 shops around the world

Management Terms

Effectiveness

Efficiency

Productivity

Management Terms

 Effectiveness – measure the success of the

business in achieving it’s objective

 Efficiency – a business is efficient when it uses the least amount of resources to achieve the best

results

 Productivity – is the relationship between inputs (raw materials) and outputs (finished products

 Productivity is high when few inputs generate many outputs

 High productivity reduces costs and increases profits

Managers are self-starters

They have the initiative to do things themselves

Managers must have the innate ability to be

flexible and be able to cope with different

Adaptable

Hard working

Managers must have the intelligence &

judgement to make quick and effective

decisions

They must be confident in their own ability

to make decisions

Desire for achievement

Managers must have a strong desire to see their business succeed

They must be willing to put in the effort

needed for this

Management Skills

Leadership

Communication

Motivation

They motivate staff by being aware of the

factors that entice workers to be more

Communication is a management skill that involves the transfer of information from one person to another in a way that it is received

and understood

Communication involves being able to:

Read and write in the appropriate language

Speak to individuals and groups

Be aware of the recipient(s)

Stimulate, motivate and negotiate

Listen, filter and absorb

Act on feedback

Is a management skill that involves

persuading people to act in a certain way

It involves being aware of the factors that lead people to act in a certain way

Theories of motivation include McGregor’s Theory X and Throry Y and Maslow’s

Hierarchy of needs

Management skills in the home

Leaders: Parents/Guardians

Communicate with: Children, school, doctors, banks, friends

Motivate: children to do house & school work

& have healthy lifestyle

Management skills in the

community

Leaders = Volunteers

Communicate with: Businesses, voluntary groups, government agencies

Motivate: Government to give grants,

businesses to give sponsorship, locals to give free time

Management skills in school

Leaders: Principal & Deputy Principal

Communicate with: Teachers, students,

parents, HSE, doctors

Motivate: Teachers & students to work hard, parents to support children, fundraise…

Management skills in business/enterprise

Similarities between Enterprise &

Management

Choose three characteristics that are the same and explain each one using a heading and

bullet points

Distinguish between Enterprise &

Management

(2009 SQ 7)

Enterprise is the ability to generate new

ideas, identify opportunities and have the

confidence, motivation & determination to take an uninsurable risk to turn an idea into reality

Example: Mark Zuckerberg took the risk to setup Facebook

Management is the process of getting objectives

& activities completed efficiently & effectively through the use of human & financial resources

on a day to day basis

Management skills

 Leadership, Communication & Motivation.

Management activities

 Planing Organising & Controlling.

Example: Manager of a branch of Dunnes Stores

Sample Exam Questions

government, business start up)

 1999 Q 4 (Letter:

management characteristics)

Applied Business Questions

2010 (C): Management Skills

2004 (C): Management Skills

1999 (C): Management Skills

Recap and Review

What is management?

What is management coordination?

What are objectives?