This thesis studies to improve the process of handling complaints and recommendation of citizen in a specific government organization by using Business process management knowledge and I
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In the past few years, the implementation of E-government is growing worldwide In Vietnam, many government organizations have applied information technology in serving citizen, including the process of handling complaints and recommendation of citizen
This thesis studies to improve the process of handling complaints and recommendation of citizen in a specific government organization by using Business process management knowledge and ICT applications The final purpose is to improve the operational efficiency of the organization and citizen¶VVDWLVIDFWLRQ with government services
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