--- Page 1 --- BSBPEF502 Develop and use emotional intelligence Project Portfolio Section 1: Evaluation criteria 5 Section 2: Personal analysis 6 Section 3: Personal emotional intelligence development plan 10 Section 4: Team emotional intelligence development plan 11 Section 5: Reflection 15 Evaluation Results Answer all of the questions below using the results of the evaluation in section 1 to guide your answers, and feedback from your classmates/friends/family for parts c and d. --- Page 2 --- Based on the identified areas for improvement and/or gaps, list at least five activities that should improve your ability to identify and respond appropriately to a range of emotional expression through self-reflection and feedback from others. Enter the activities in order of priority. Complete the following tables for two team members after the roundtable discussion in the role of their team leader or manager. Answer the following reflective questions: References Guaman-Quintanilla, S., Everaert, P., Chiluiza, K., & Valcke, M. 2022, Fostering teamwork through design thinking: Evidence from a multi-actor perspective. Education Sciences, vol. 12, no. 4, p.279. Inzlicht, M., Werner, K. M., Briskin, J. L., & Roberts, B. W. 2021, Integrating models of self-regulation. Annual review of psychology, 72, pp. 319-345. JH Coun, M., Peters, P., Blomme, R. J., & Schaveling, J. 2022, ‘To empower or not to empower, that’s the question’. Using an empowerment process approach to explain employees’ workplace proactivity. The International Journal of Human Resource Management, vol. 33, no. 14, 2829-2855. --- Page 3 --- LaGree, D., Houston, B., Duffy, M., & Shin, H. 2023, The effect of respect: Respectful communication at work drives resiliency, engagement, and job satisfaction among early career employees. International Journal of Business Communication, vol. 60, no. 3, pp. 844-864. Mc Loughlin, E., & Priyadarshini, A. 2021, Adaptability in the workplace: Investigating the adaptive performance job requirements for a project manager. Project Leadership and Society, 2, p.100012. Oosthuizen, R. M. 2021, Resilience as moderator between workplace humour and well-being, a positive psychology perspective. The Palgrave handbook of humour research, pp. 263-287. Van Dijke, J., van Nistelrooij, I., Bos, P., & Duyndam, J. 2020, Towards a relational conceptualization of empathy. Nursing Philosophy, vol. 21, no. 3, e12297. Winston, S. M., & Seif, M. N. 2022, Overcoming Anticipatory Anxiety: A CBT Guide for Moving Past Chronic Indecisiveness, Avoidance, and Catastrophic Thinking. New Harbinger Publications.
Trang 1Student name: KIM THANH LUU
Date:
Business this assessment is
based on:
Worducation Business objectives: The business wants to sell direct to the customers
Team objectives: Increase sale, manage production, optimize marketing strategies.
Mia Rodriguez
BSBPEF502
PROJECT PORTFOLIO
Trang 2BSBPEF502 Develop and use emotional intelligence
Project Portfolio
Section 1: Evaluation criteria
What is the format you have
developed your evaluation criteria
in?
Excel
Which question numbers cover an
evaluation of a person’s empathy?
Questions cover an evaluation of empathy are questions 1 to 10
I got 80% for empathy evaluation with positive responses to statements about being a good listener and understanding others' views However, there is a room for improvement with some aspects such as dealing with others' emotional distress and providing constructive feedback
Which question numbers cover an
evaluation of a person’s ability to
self-regulate their emotions?
Questions cover an evaluation of empathy are questions 11 to 24
I only got 35.7% for self-regulation with capability to remain calm under pressure and be skilled at resolving conflict But it is quite struggling to deal with conflict stressful and sometimes to control my emotions
Which question numbers cover an
evaluation of a person’s positivity?
Questions cover an evaluation of empathy are questions 25 to 34
I got 40% for positivity I know how to create a positive mood under stress and enhance
my stress reactions It is necessary for me to improve my capability to get back to normal when upset as well as express my concerns regardless their possibilities to upset others
Which question numbers cover an
evaluation of a person’s
adaptability?
Questions cover an evaluation of empathy are questions 35 to 43
I got 55.6% for adaptability with sound skills of resolving conflict I found it quite challenging to maintain good work-life balance
How will you measure the results?
Explain how your rating or
I will use 4 level score card including Strongly disagree – Somewhat disagree – Somewhat agree - Strongly agree to measure the results
Trang 3measurement for a person’s
emotional intelligence will be
determined
The rating will be based on how much I strongly disagreed with negative statements or strongly agreed with positive ones The evaluation will follow the standards from Workplace Strategies for Mental Health
High scores (75%-100%) indicates a higher level than average level of emotional intelligence, but there's always room to improve
Moderate scores (68%-74%) reflects a relatively good emotional intelligence Check the recommended resources to improve even further
Low scores (0-67%) indicates some possible challenges in your relationships or experience stress Use the suggested resources to help build your emotional intelligence
☐ A copy (or the link) to your evaluation to your portfolio
☐ Your completed evaluation and results
Evaluation Results
Trang 4Section 2: Personal analysis
Feedback participant 1 (name and
contact number)
Vo Kim Thoa 0474046522
Feedback participant 2 (name and
contact number)
Tran Thi Tuyet
0402 161 399
Answer all of the questions below using the results of the evaluation in section 1 to guide your answers, and feedback from your classmates/friends/family for parts c and d
a) Document your findings on yourself in the four areas focussed on in your evaluation in section 1 as discuss your strongest area
Empathy: My strongest area is empathy People regard me a good listener as I can properly understand others'
viewpoints and opinions However, I might not always recognize emotional distress unless someone directly asks for
my help
Self-Regulation: My weakness area is self-regulation Despite my understanding of the importance of stress
management and conflicts resolving, I find it challenging to stay calm under pressure, control anger, and handle conflict It is necessary for me to improve my stress management skills
Positivity: I value maintaining positivity and communicating respectfully However, I tend to avoid upsetting others by
not expressing my concerns I also avoid negative emotions that can affect my mood
Adaptability: I am quite adaptable in adjusting my communication style and supporting others in distress However,
maintaining a good work-life balance and staying calm in tough situations can be difficult for me
b) Reflecting on the results, identify what stood out for you in terms of what it tells you about yourself as a person
Respecting others and careful listening while talking with them are among my top priority I know it's critical to maintain good relationships, so I always try to stay calm and control my behavior and emotions around them
c) Thinking about the questions asked as part of the evaluation and your learnings as part of this unit, identify five of your emotional strengths
1 Empathy: I prioritize active listening and genuine engagement, allowing me to empathize deeply with colleagues,
clients, and stakeholders
2 Self-awareness: I excel in recognizing my emotional responses and triggers for better management of my reactions
and behaviours
3 Resilience: I have strong resilience illustrated via my ability to maintain my positive outlook and focus solutions rather
than issue statement or blame
4 Adaptability: I am able to flexibly adjust my communication to changing context and target audience to satisfy others’
needs
5 Optimism: I am highly optimistic in every situation as I strong believe in room for improvement is equal to everyone.
d) Thinking about the questions asked as part of the evaluation and your learning as part of this unit, identify five of your emotional weaknesses
1 Low Self-regulation: Remaining calm and composed in pressure or conflict situation is quite challenging to me
resulting in my negative emotional reactions
Trang 52 Difficult in Expressing Emotions: It is difficult for me to share my emotions with others openly hindering my
communication and problem-solving efficiency
3 Limited Adaptability: Despite my adaptability in communication, I have challenges in ensuring my work-life balance
and providing supports to others in urgent cases
4 Avoid Negative Emotions: I tend to avoid negative emotions and conflict situations, which hinders my efficiency in
comprehensively addressing problems and exploring constructive solutions
5 Acknowledging Others' Emotional Distress: Unless others directly approach me for support, I tend to not be
capable of identifying their emotional distress that leads to misunderstanding
Trang 6e) Explain how you believe the emotional strengths you have identified above help your workplace performance and
relationships
Empathy: By actively listening and genuinely engaging with colleagues, clients, and stakeholders, I build strong, trusting relationships This helps me understand others' perspectives and needs, facilitating smoother collaboration and more effective teamwork
Self-awareness: Recognizing my emotional responses and triggers enables me to manage my reactions and
behaviors more effectively This self-control helps me remain composed and professional, even in challenging situations, enhancing my reliability and trustworthiness
Resilience: My strong resilience allows me to maintain a positive outlook and focus on finding solutions rather than dwelling on problems or assigning blame This proactive attitude helps create a more productive and harmonious work environment
Adaptability: Being able to adjust my communication style to different contexts and audiences ensures that I meet others’ needs and expectations This flexibility makes me more approachable and effective in diverse situations, fostering better understanding and cooperation
Optimism: My optimistic outlook helps me see opportunities for improvement and growth in every situation This positive mindset not only boosts my own morale but also inspires and motivates those around me, contributing to a more supportive and forward-thinking workplace culture
f) Discuss how you believe your emotional weaknesses hinder your workplace performance and relationships
Low Self-regulation: Struggling to remain calm and composed under pressure or during conflicts can result in
negative emotional reactions This can lead to misunderstandings, strained relationships, and a decrease in overall workplace harmony and productivity
Difficulty in Expressing Emotions: My reluctance to share my emotions openly can hinder effective communication and problem-solving When I keep my feelings to myself, it may prevent others from understanding my perspective, leading to potential conflicts and unresolved issues
Limited Adaptability: Despite my adaptability in communication, challenges in maintaining work-life balance and providing support in urgent situations can impact my performance and availability This may cause stress and
burnout, affecting my overall effectiveness and reliability
Avoiding Negative Emotions: Tending to avoid negative emotions and conflict situations can prevent me from
addressing problems comprehensively This avoidance can hinder the exploration of constructive solutions, leading to unresolved issues and potential long-term problems
Acknowledging Others' Emotional Distress: Not being able to identify others' emotional distress unless they directly approach me can lead to misunderstandings and a lack of support This may create an environment where
colleagues feel unsupported and disconnected, impacting teamwork and collaboration
g) Complete the following table about personal stressors at work Identify at least four sources of stress that are most likely
to result in workplace stress for you, your stress response (emotional, physical, behavioural) and actions that you can take (or have taken) to manage stress
The table includes examples only, as there could be a wide range of responses from students
Tight Deadlines Emotional: Feelings of anxiety and
overwhelm
Physical: Increased heart rate, muscle
tension
Behavioral: Delay or working excessive
hours
1 Prioritize tasks and break them down into manageable chunks
2 Practice time management techniques such as setting realistic deadlines and using calendars or planners
3 Take regular breaks to rest and recharge
4 Communicate with supervisors or team members if deadlines are unrealistic Conflicts with Colleagues Emotional: Frustration, anger, or sadness
Physical: Headaches, stomachaches
Behavioral: Avoidance or confrontation
1 Practice active listening and empathy to understand others' perspectives
2 Communicate openly and assertively to address conflicts constructively
3 Seek mediation or assistance from HR if conflicts escalate
4 Focus on maintaining a positive work
Trang 7environment and fostering mutual respect Overloaded Workload Emotional: Overwhelm, stress, or irritability.
Physical: Fatigue, tension headaches
Behavioral: Difficulty concentrating,
disengagement
1 Prioritize tasks based on urgency and importance
2 Delegate tasks when possible and communicate workload concerns with supervisors
3 Set boundaries and learn to say no to additional responsibilities when necessary
4 Practice stress-reducing activities such
as mindfulness, exercise, or hobbies outside of work
Lack of Control Emotional: Feelings of powerlessness or
frustration Physical: Increased blood
pressure, insomnia
Behavioral: Micromanaging or withdrawal
1 Focus on what can be controlled and let
go of what cannot
2 Communicate concerns and preferences regarding workload or responsibilities with supervisors
3 Develop problem-solving skills to address challenges effectively
4 Practice relaxation techniques such as deep breathing or meditation to reduce stress levels
h) Review the following list of needs and choose at least three that most trigger your emotions when you don’t get these needs met Consider this question in the context of the workplace
Acceptance
Being understood
Being in control
Attention
Peacefulness
Order
Safety
Respect
Being needed
Being right
Comfort
Balance
Variety Predictability New challenges Being loved/liked Being valued Being treated fairly Freedom
Consistency Being included Autonomy Fun
Now complete the table below
Write down each need you have chosen and why this need is important to you at work
Also give an outline of the emotions triggered in you when you don’t get these needs met and ways that you can control your emotions in the face of not having your needs met
The table includes examples only, as there could be a wide range of responses from students
Need and why this need is important
to you at work What is your emotional response when this need is not met? Emotional control mechanism
Respect Respect is essential for fostering positive
relationships and maintaining a sense of dignity and worth in the workplace It contributes to a supportive and inclusive work environment (LaGree et al 2022)
When respect is not received, I may feel undervalued, frustrated, or
disheartened I may experience emotions such as anger, resentment, or sadness
Trang 8Being valued Feeling valued acknowledges my
contributions and abilities, fostering motivation, engagement, and job satisfaction It contributes to a sense of belonging and appreciation in the workplace
When I do not feel valued, I may experience feelings of inadequacy, self-doubt, or demotivation I may feel unappreciated or overlooked
my work, make decisions, and take ownership of tasks and projects It fosters
a sense of empowerment, creativity, and accountability (JH Coun et al 2022)
When autonomy is restricted, I may feel stifled, micromanaged, or
disempowered I may experience frustration, resentment, or a sense of being undermined
i) What other criteria could you use other than those you created in your evaluation to determine your own emotional strengths and weaknesses?
o Communication Skills: Strong communication skills facilitate understanding, empathy, and collaboration, while weaknesses in this area may hinder interpersonal relationships and conflict resolution
o Conflict Resolution: Effective conflict resolution requires skills such as active listening, empathy, and assertiveness, while deficiencies in these areas may lead to misunderstandings, resentment, or escalation of conflicts
o Leadership Abilities: Assessing one's ability to inspire, motivate, and empower others can provide insights into emotional strengths and weaknesses, as well as areas for leadership development
o Time Management and Prioritization: Strong time management skills contribute to productivity, while difficulties in this area may result in feelings of overwhelm or procrastination
o Creativity and Innovation: Creativity fosters resilience and flexibility in response to challenges, while a lack of
innovation may indicate rigidity or resistance to change
Trang 9Section 3: Personal emotional intelligence development plan
Based on the identified areas for improvement and/or gaps, list at least five activities that should improve your ability to identify and respond appropriately to a range of emotional expression through self-reflection and feedback from others
Enter the activities in order of priority
Identified area of emotional
intelligence development
Briefly describe why you have identified this as a priority
Actions to improve area of emotional intelligence development
Low Self-regulation This is my weakest skill
Improving it will help me handle stress, work better with others, and create a positive work
environment
Define Personal Goals: Clarify my life’s purpose to guide my
actions
Set Clear Priorities: Establish goals to manage tasks and
avoid feeling overwhelmed
Break Down Tasks: Divide big tasks into smaller steps with
realistic deadlines
Practice Discipline: Stay committed to goals to be more
productive
Build Relationships: Develop supportive relationships
through teamwork and communication
Limited Adaptability Adaptability enhancement
is highly effective in exploring creative solutions under pressure, building confidence, and enhancing leadership and productivity
Embrace Change: Take on new challenges to get used to
different situations
Think Flexibly: Consider problems from various angles and
explore different solutions
Learn from Setbacks: Treat failures as learning opportunities
and reflect on past experiences
Build Relationships: Encourage open communication and
teamwork to handle change effectively
Seek Feedback: Ask colleagues and mentors for feedback to
find areas for improvement
Difficulty in Expressing
Emotions Being able to express emotions at work helps
with management, empathy, understanding, and addressing issues early, creating a culture of openness
Communicate Clearly: Be honest and clear about your
feelings in a professional way
Seek Feedback: Get input from colleagues or mentors on how
to improve emotional expression
Role-Play: Practice expressing emotions through role-playing
to gain confidence
Keep a Journal: Track and reflect on your emotions to
understand and express them better
Practice Mindfulness: Use mindfulness and meditation to
become more aware of your emotions
Acknowledging Others'
Emotional Distress
Recognizing others’
distress builds empathy, boosts morale, reduces conflicts, and promotes a positive work culture
Listen Actively: Pay close attention to others' concerns and
show empathy
Offer Support: Help colleagues in distress and provide
assistance or resources
Give Feedback: Offer constructive feedback respectfully and
recognize others’ efforts
Promote Open Communication: Encourage a safe space for
team members to express their emotions
Lead by Example: Show empathy and kindness in your
interactions
Seek Training: Attend workshops on emotional intelligence
and communication skills
Trang 10Avoiding Negative Emotions Facing negative emotions
helps manage them and find constructive solutions
Acknowledge Emotions: Recognize that negative emotions
are normal and find ways to improve your mood
Engage in Relaxing Activities: Do activities like reading,
walking, or talking with a friend
Reflect on Triggers: Understand how grief, loss, and anger
affect you and identify triggers to manage them
Incorporate Exercise: Exercise to reduce stress and build
resilience
Let Go of Past Grievances: Avoid dwelling on past issues to
maintain joy and avoid negative feelings
Practice Mindfulness: Use mindfulness exercises to stay
present and manage negative emotions