TIẾNG ANH CHUYÊN NGÀNH KHÁCH SẠN (SHT) - HM25 Hướng dẫn cách tra đáp án: Những câu hỏi chung chung thì anh chị tra cứu bằng đáp án cho nhanh (phím tắt CTRL + F) Có nhiều đáp án giống nhau, hoặc trùng nhau, nhưng khác câu hỏi, anh chị đọc kỹ câu hỏi. Chúc anh chị thi tốt! 1. I apologize …. that. for to on with 2. I’ll pay …. in cash with cash by cash on cash 3. Why does the waiter say this? “I am sorry but we’ve sold out the special of the day. May I recommend the stuffed flounder? It’s excellent!” To suggest alternatives To take order To serve food To present menu
Trang 2TIẾNG ANH CHUYÊN NGÀNH KHÁCH SẠN(SHT)
Trang 31 I apologize … that.
toonwith2 I’ll pay ….
in cash
with cashby cashon cash
3 Why does the waiter say this? “I am sorry but we’ve sold out the special of the day May I recommend the stuffed flounder? It’s excellent!”
To suggest alternatives
To take orderTo serve foodTo present menu
4 Why is a seminar held?
To inform &To educate
To entertainTo informTo educate
5 It is a type of hotel room that can accommodate 3 people
Triple room
Double roomSingle room
6 It is a type of hotel room that has one bed for two people
Double room
Triple roomSingle roomFamily room
Trang 47 It is a type of hotel room that has two-single beds for two peopleSingle room
9 “It is 6 metres wide and 12 metres long” is used to ……
Describe size and dimension
Seating arrangementNone of these above
10 At what step will you do the upselling?Handle reservation
Chicken Florentine
Trang 512 Can you finish the sentence? “Good morning SHT hotel Reservation Department …….”
“Good morning SHT hotel Reservation Department May I help you?”“Good morning SHT hotel Reservation Department Andrew speaking”
“Good morning SHT hotel Reservation Department Andrew speaking How may I assist you?”
“Good morning SHT hotel Reservation Department What do you want? ”13 Fill in the gap with correct verb for each step to check out-A… for guests’
15.Six plump scallops wrapped in bacon broiled and served with a tangy seafood sauce.
Scallop bacon
Champagne salmonEscargot
Bavarian Trifle
Trang 617.The hotel … this week, so it’s not a problem.
isn’t booked
has bookedhasn’t bookedjs booked
18.The kids were ………that the pool wasn’t open this morning.
19.The last hotel we stayed in …us for a late check out.
20.They come into the hotel without reservation Who are they?Groups with reservations
Individual guestsConvention guests
21.What are some types of meetings ?
All of these above
22.What categories are there in a standard menu?Salad
All of these above
Trang 723.What do you do after asking guest’s Estimated time of arrival ?Thanks guets and goodbye
Handle reservation
Confirm reservations
Ask for information
24.What do you do after greeting guest and offering help?
Handle reservation
Confirm reservationAsk for ETA
Inform payment
25.What do you say when handling the reservation?“When would you like to stay?”
All of these above
“How many rooms do you like to book?”
“How many people do you have in your group?”26.What do you say when informing cost of the room?
“The Superior room costs $80 per room per night”
“The Superior room costs $80 per room per night including daily breakfast”“The Superior room costs $80 per room including tax and daily breakfast”
“The Superior room costs $80 per room per night including tax and daily breakfast”
27.What do you say when you want to do the upselling?
With just 10 more US dollars, you can stay in a Deluxe room with a view of the city and you can use the afternoon tea at our skybar
Pay 10 US dollars more and you will stay in a Deluxe room with the city view
You need to pay 10 US dollars more to stay in a Deluxe room with the city view
10 more US dollars will help you stay in a Deluxe room with the city view
Trang 828.What does the receptionist do after borrowing guest’s passport?Thank and wish guests a good stay
Introduce hotel policy
Re-confirm reservation information
Offer bellman service
29.What information does the receptionist imform guest?Services
1 Greet guest and offer help2 Ask for guest’s ETA3 Check room availability, ask for special requests4 Handle reservation5 Confirm reservation6 Inform payment and deposit7 Thanks guest and goodbye1 Greet guest and offer help2 Inform payment and deposit3 Handle
reservation4 Ask for guest’s ETA5 Check room availability, ask for specialrequests6 Confirm reservation7 Thanks guest and goodbye
1 Greet guest and offer help2 Handle reservation3 Check room availability, ask for special requests4 Ask for guest’s ETA5 Confirm reservation6 Inform payment and deposit7 Thanks guest and goodbye
Trang 932.What is not included in Scallop bacon?
Broiled baconSeafood sauceScallop
33.What is the autocue?
What is the conference room?
What is the correct answer ?- What are the facilities? - …………It can take up to 60
It is set in theatre styleIt is a product launch
It is equipped with screen, projector and computer
34.What is the correct answer ?- What is the seating capacity ?- …………It is set in theatre style
It can take up to 60
6m wide and 12m longIt is a product launch
Trang 1035.What is the correct answer ?-What is the seating arrangement? - ……….It is equipped with screen, projector and computer
It is a product launch
It is set in theatre style
It can take up to 60
36.What is the correct order check-in for guests with reservation
1 Identify guest’s booking2 Borrow guest’s passport and fill in registrationcard3 Welcome guests4 Re-confirm reservation information5 Inform deposit and determnine method of payment6 Assign room and provide keycard and breakfast coupon7 Introduce hotel’s service and policies8 Offer bellman service/ give direction9 Thank and wish guest a good stay
1 Borrow guest’s passport and fill in registration card2 Identify guest’s booking3 Re-confirm reservation information4 Welcome guests5 Inform deposit and determnine method of payment6 Offer bellman service/ give direction7 Assign room and provide key card and breakfast coupon8 Introduce hotel’s service and policies9 Thank and wish guest a good stay1 Identify guest’s booking2 Borrow guest’s passport and fill in registrationcard3 Re-confirm reservation information4 Inform deposit and determninemethod of payment5 Welcome guests6 Assign room and provide key cardand breakfast coupon7 Offer bellman service/ give direction8 Introduce hotel’s service and policies9 Thank and wish guest a good stay
1 Welcome guests2 Identify guest’s booking3 Borrow guest’s passport and fill in registration card4 Re-confirm reservation information5 Inform deposit and determnine method of payment6 Assign room and provide keycard and breakfast coupon7 Introduce hotel’s service and policies8 Offer bellman service/ give direction9 Thank and wish guest a good stay
Trang 1137.What is the correct order?
2 Ask for guest’s name, room number and room key1.Greeting3 Inform housekeeping department4 Review account5 Settle the payment6 Thank guests7 Offer assistance
1 Ask for guest’s name, room number and room key2 Greeting3 Inform housekeeping department4 Review account5 Settle the payment6 Thank guests7 Offer assistance
1.Greeting2 Ask for guest’s name, room number and room key3 Inform housekeeping department4 Thank guests5 Offer assistance6 Review account7 Settle the payment
1 Greeting2 Ask for guest’s name, room number and room key3 Inform housekeeping department4 Review account5 Settle the payment6 Thank guests7 Offer assistance
38.What is the final step to check-in for guets?
Thank and wish guests a good stay
Introduce hotel policyOffer bellman service
Assign room and provide key card
39.What is the first step to check in for guests?Thanks guests
Welcome guests
Identify guest’s bookingAssign room card
Trang 1240.What is the key card?
What is the order of a menu?
Trang 1341.What is the order when you ask for guest’s imformation?
- May I have your name, please?- May I have your contact details like email and phone number?- Do you have any special requests?
- May I have your contact details like email and phone number?- Do you have any special requests?- May I have your name, please?
- May I have your contact details like email and phone number?- May I haveyour name, please?- Do you have any special requests?
- May I have your name, please?- Do you have any special requests?- May I have your contact details like email and phone number?
42.What is the projector?
What is the Public address system?
43.What is the role of the receptionist?
Check-in for guests
All of these aboveAnswer the questionsDeal with problems
Trang 1444.What is the type of seating arrangements?
Horseshoe style
Formal dinnerSeminar
45.What kind of dish is Chicken Florentine?
46.What kind of dish is Escargot?
47.What kind of dish is Graden Greens?Dessert
49.What kind of meeting is suitable for theatre style?
All of these above
press conferencespeech
product launch
Trang 1550.What should be done to check-in for big groups of guests?
Check individually
Make guest do the self-checkin
Assign the room first and check – in later
51.What should the receptionist say ?- ……….- Yes My reservation number is CA123
None of these above
Have you got a reservation, sir ?
Welcom to the HOU hotel
Could you fill in this form, please?
52.What should the receptionist say ?-……… ?- I’ll pay the deposit in cash
Will you be paying by credit card, sir?
How would you like to do the deposit now?Do you pay by cash?
How would you like to do the deposit now? & Will you be paying by credit card, sir?
53.What will customers say when they come to check in?-Good morning Welcome to SHT hotel What can I do for you, sir? - ……….
Hi I’d like to do check-in
Can I see your passport?Can I have one room?Check-in for me
54.When does the waiter say this:“We will have a table available in 15 minutes.Would you care to wait in the lounge? We will inform you when your table is ready.”
When guests do not have reservation & When table is not ready
When guests have a reservationWhen table is not ready
When guests do not have reservation
Trang 1655.Which one is a triple room?
Which one is Baravian Trifle?
Which one is Champagne salmon?
Which one is Escargot?
Trang 17Which one is hotel business centre?
56.Which one is hotel restaurant?
Which one is said by receptionist?We’ll be back next time
Can I speak to the manager?
How will you be paying for this?
We really enjoyed our stay57.Which one is Scallop bacon?
Trang 1858.Which one is the banqueting style?
Which one is the boardroom style?
Which one is the horseshoe style?
59.Who is in charge of checking out for guests?
Bell boyHostWaiter
Trang 1960.Who is the hotel receptionist?
Who will help guests with the luaggage?Concierge
62.Why do you need to ask for guest’s estimated time of arrival?
In case guests arrive later or early, they don’t have to wait around for their room
To make sure guest will arriveNone of these above
To charge guest more money
63.Why does the hotel receptionist require the passport?To check guest’s identity
To keep as an insurance
To check guest’s identity & To fill in the registration card for guests
To fill in the registration card for guests
Trang 2064.Why does the receptionist say this: “Do you have a reservation, sir?”To welcome guests
To identify guest’s booking
To ask for guest’ name, room number and room key
To settle payment
66.Why does the receptionist say this?“Do you have any suggestions for us toimprove our services?”
To offer assistanceTo review account
To get feedback from guests
To settle payment
67 Fill in the gap with correct verb for each step to check out-G… guests
68 Fill in the gap with correct verb for each step to check out-I …… housekeeping department
InstalledInformedInstall
Trang 2169 Fill in the gap with correct verb for each step to check out-R …… account with guests
71 Fill in the gap with correct verb for each step to check out-T … guests for stay and invite to return
72 -Good morning May I help you ? - ………
I’d like to check out now
Would you like to check?Could you sign each check?Can I pay with traveler’s check?
73 How do you reply? “Is there garlic in the food? No garlic for me, please!”
I’ll take a note for the chef
Is it what you want?No garlic for you
There is just some garlic
Trang 2274 How many steps are there to check-in for the guests?
75.Why does the receptionist say this?“Just a moment I’ll draw up the invoicefor you.”
To review account
To offer assistanceTo settle the paymentTo thank guests
76.Why does the receptionist say this?“So the total comes to $231, including tax.”
To get feedback from guestsTo review account