You are a valued customer.We appreciate your business and know that you want to keep your account current with us.On May 15, 20XX, you purchased merchandise worth$319.04 from our store i
L P K HO CH VI
NGHIÊN C U TH C TR NG
c khi b u vi t m u tiên luôn là vi c ph i hi u chúng c n v i vi t không có ch nh và vi t ra m u, s n ph m cho ra s là m u và không hi u qu
B i v y, vi c t o ra và s p x p l ng c c phác th c khi hình thành m ng h n mu n vi c xem l i liên l c v i h qua nh n thi t N i tác c a b n là m t i vi t s ng xuyên làm vi n có th hi c tính cách, s thích và giá tr c a khách hàng mà chúng ta n g m l i m t ho m tiêu bi u c a khách hàng mà chúng ta t Ví d , nh c trong h th ng d li u v khách hàng có tên
- Cam k t duy trì m i quan h kinh doanh gi a 2 bên.
- Coi tr ng m i quan h cá nhân v i chuyên gia và khách hàng.
- ng ý ki n c i thi n k t qu kinh doanh và m i quan h v i chuyên gia và khách hàng.
- R t quan tâm v i vi c c t gi m chi phí c nh i vi t ph i t hình dung cách th truy n t i vi t c n ki m tra nh ng d li t c, càng tìm hi c nhi u thông tin, thì vi c hình thành m ng tr c ti p c càng tr nên d dàng.
Sau khi thu th c thông tin v i vi t c n t p trung vào nh ng n i dung chính c a ch t l n n a, cách d dàng và hi u qu nh c n i dung là phác th o t t c nh ng ý t ng liên quan và k ho ch c a mình V i m i ch i vi t có th ng ví d ho c m t vài t mang tính g i m v mu n truy t cho khách hàng c a mình.
V c p i vi t bu i g p v i khách hàng ông Johnson và d nh vi t m p t này V i t t c nh ng thông tin v c, n i dung c g m nh ng n
- Xin ý ki i tác… y nhanh quá trình l y m u
Trung thành v i nh ng quan h kinh doanh hi n t i
- S p x p cho m t bu i g p k ti p c hình thành ch cho b t c a các n i dung không quan tr ng u quan tr ng là làm sao ch c giúp khách hàng Johnson nh n ra r i vi n thông báo nh ng v ông
PHÂN TÍCH CH
i vi t n c m t ph n thông tin n c i mà mình mu n vi ng ch o c a toàn b th p c có th h th ng thông tin m c k t qu t t nh t.
L t nh s p x p các ý và hình dung nh u c n th o lu n v c s p x p theo th t th i gian, ph thu c vào m quan tr i vi t mu c c tiên hay th t i vi t c m th y hi u qu nh u này có th c th c hi n m t cách linh ho t trong quá trình vi t m c ti n hành m c tr n l n các ý v i nhau ho c b d gi a ch
Ti p t c v i ví d v i cho i vi t có th ch n dàn ý ng d n sau:
- n 1: a C bu i g p m t b m khách hàng v công vi c
Trung thành v i nh ng quan h kinh doanh hi n t i
- n 2: Xin ý ki i tác… y nhanh quá trình l y m u
V i m v Sam Johnson, thì vi c ch p nh n m t khung dàn ý v i nh ng ch có s u và chuy n nó thành m t b u hoàn toàn ch p nh u quan tr ng khi vi t m t lá u qu không ph i là do có m t dàn ý t u có m t dàn ý t t s giúp dàng bi i v i b i dung ph c t p và quan tr ng, vi c l p dàn ý b ng cách vi t ra gi y s i vi t ghi nh c toàn b ng trình bày t t nh a mình
Khi ti n hành phân tích v c t lõi trong m i vi t c n ph i ghi nh nh n hành v i khách hàng c a mình Nó s ph c v nhu c u c i vi t b ng tóm t t ng n g n v thông tin c a khách hàng: thông tin cá nhân, m i quan tâm và giá tr h mong mu n T t c nh ng thông tin quan tr c ghi nh và h th ng l ng th i, n ph i th hi c nh n ra r n h
V c t o ra, hãy b u vi t b càng t i vi t nên b u b ng nh ng m n, tránh nh ng thông tin không c n thi ng c g ng k t h p nhi ng trong cùng m t câu Nên th c hi n t ng ý m có th m c a mình m t cách rõ ràng nh t Ví d , khi vi u tiên c i cho ông Johnson, không ng th i c y và bày t s ánh giá cao vì t m nhìn c a ông y trong cùng m t m i ý trong t ng câu m t.
Nên tránh vi t nh u không c n thi ng nh n m c vi t r i r y có th d n l ho c khó hi u Luôn nh r ng m t b c s quan tâm c i c s ph n h i tích c c v i nh c vi
M m quan tr ng n i vi t c i c th hi n rõ t cách i vi t có th nh n m c bi t nh
Luôn luôn thi t l p m c tiêu cho m i b n vi t N u i vi t mu n khách hàng c a mình ch p nh n nh u kho xu u c n làm là hãy nh m u trong lúc lên k ho ch và trong lúc vi i vi t ch n b c c cho t ng trong t ên nh rõ m c có th di c h t m c tiêu trong t i vi t có th làm b ng kh c khi b u vi a u này s i vi t quy c m t, t nh c s ph n h i tích c c t i vi t mong mu n B ng kh i vi t hi khách hàng và còn có th hi c ph n nào nh ng v c a h trong quá kh
V i ví d v b i cho ông Sam Johnson ngay sau bu i g p m u tiên, m c tiêu c n c n h i ông y V i b ng kh i vi t bi c v trung thành trong quan h trong m i quan h cá nhân gi a chuyên gia và khách hàng, vì v i vi t c n th hi th u hi giá tr c ng th i, b ng kh o sát còn cho bi c kh a ông Johnson, t c nh xu t phù h p nh t v i nh ng l ngh c a ông y trong bu i g p m u tiên Vì m i vi t là mong mu n h i ông Johnson, n k i vi nh n nh r ng s g n tho i cho ông s p x p thêm m t cu c g p g khác n a Trong ph n k i vi hi n cho ông Johnson bi t r ng i vi t tôn tr ng ý ki n c a ông y và nóng lòng v cu c g p m t s p t có th th o lu n nhi kh p tác vi c kinh doanh gi a hai bên V i nh y, ví d là m ch i cho ông Johnson:
Thank you for an interesting meeting yesterday I appreciate the time and information you shared with me I can understand your sense of loyalty to existing business relationships and the importance you place on knowing and being known by the people you do business with
During our conversation you suggested that a lockbox arrangement might speed up the collection of cash available for investment I would like to investigate this possibility and estimate the dollar benefit to your company
I will give you a call early next week to arrange lunch together as you suggested Thanks again for your time I look forward to doing business together
S b i g i cho khách hàng Johnson, cùng v i b ng kh o sát, b ng phân tích, và nh ng m u c c n m b t rõ ràng b i vi t N u lên k ho ch c n th n v ph n k t c u c nêu trên, s c s ph n h i tích c c t c.
M C TIÊU
Khi h c xong bài này, sinh viên có th có các ki n th c sau:
- Nh ng ph n b t bu c và tùy ch n c a m
- Th t xu t hi n c a các thông tin trong m
H u h i, tên c ng xu t hi n m u i vi t m d ng m i vi t c n b a ch c a công ty ph u trang (heading).
2.2 NGÀY THÁNG (Date) i vi t s d ng ph u trang (heading) thay vì là m a ch công ty dòng ti p theo, th hi n nh
Mt Vernon, IL 65676 c vi t Nên nh vi t c ngày, tháng, l n m m và tham kh o sau này.
CÁC PH N TRONG M I
NGÀY THÁNG (Date)
i vi t s d ng ph u trang (heading) thay vì là m a ch công ty dòng ti p theo, th hi n nh
Mt Vernon, IL 65676 c vi t Nên nh vi t c ngày, tháng, l n m m và tham kh o sau này.
S H
Tùy t ng h p mà i vi t có th b sung thêm s h c a d án, tình hu ng giao d ch ho h c tách bi t ra kh i ph n ngày tháng b i hai kho ng cách (2 spaces) và tách bi t v i ph n ti y Inside Address) b i hai kho ng cách.
B O M T (Confidential)
i vi t nên s d ng ch “b o m t” khi mu n ch c ch t a ch i có quy c b trí n m trên cùng c t v i các ph n còn l i c ch c ch n r c b o m t, có th thêm ch “b o m t” ngoài phong bì c
2.5 A CH a ch bao g m tên c i nh n, ch c danh c a i nh n, tên công ty a ch công ty c i nh n.
DÒNG CHÚ Ý (Attention Line)
Dòng chú ý c s d ng khi i vi t không bi t tên i mình mu n g t ch c danh c i nh n Ví d , dòng chú ý có th vi t là: "Chú ý: g ng phòng k toán" c s d ng khi ta bi t tên c a i mà mình mu n g n không ch c ch n v ch c danh Dòng chú ý có th vi t là: "Chú ý: g n phòng d ch v khách hàng", ch ra là c n ph c chuy n b ph n d ch v khách hàng M u này là s d ng dòng chú ý và sao chép nhi u b g i n các b ph n c n thi t.
L I CHÀO (Salutation)
L c s d ng trong t t c nh d ng, ngo i tr ng l c s d ng thông d i M :
- Dear Madam (May be followed by title, such as Dear Madam Chairperson.)
- Dear Personnel Director (a gender-free title)
- To Whom It May Concern or TO WHOM IT MAY CONCERN (Use this form as a last resort.)
Chú ý i vi t ph i bi t quy nh l a ch n l i chào nào cho phù h p tùy thu c t ng h p c th và tùy thu i nh u không ch c ch n v gi i tính c i nh n th m nh gi i nh n trong m c l i chào Nên s d ng tên c i nh n n i vi t bi t tên Các nhà nghiên c u ch ra r i nh y tên c a h xu t hi n ph n l i chào c u kh s c th
M t trong nh ng v i vi g p ph i nh n mà không ghi gi i tính c th , ví d , tên Terry Gi n có th vi t trong l i chào là "Dear Terry Lucas" N i vi t mu n g n m t b ph n ho c m ng h ph n v n chuy ng h u là nam gi i Cách nói c n "Gentlemen” (quý ông) không th ch p nh c tình hu ng này mà nên thay b ng c m t “Shipping Agents” (b ph n giao nh n)
M t cách khác n c s d ng trong tình hu ng b n không bi t ch c ch n v i n s d ng d letter).
DÒNG CH (Subject Line)
Dòng ch c s d ng trong d t ch c a b t v n c
N I DUNG C
i vi t th c hi n các yêu c u, cung c p thông tin ho c lý do, ho c tr l i nh n chính c a m i.
CÂU K T (Complimentary Close)
Ph i khác nhau tùy t ng h p và có trong t t c i tr d s i này)
Nh ng ví d c s p x p theo th t gi m d n tính trang tr ng:
T k t thích h p nh c s d ng trong nhi u tình hu ng là t
CH KÝ (Signature)
Nên cách b n dòng gi a ph n k t bài (ho c n i vi kho ng tr ng dành cho cho ph n ch ký c i vi t.
PH N THÔNG TIN B SUNG (Additional Information)
N u c n thêm ph n này, thì s c vi t t d u hai ch m, ti p theo là các ch vi i vi th th y nhi u t c vi t t “enclosure” vi t t t là "Enc." hay "cc:" ho c
"xc:" là vi t t t c a ch copy (b n sao) sau d u hai ch m là tên c a nh i c nh n b n sao.
TÁI BÚT (Postscript)
Ph n “Tái bút” mu n nh n m nh thêm t c p ph n trên c a b c vi t riêng ra/trong ph n tái bút c s d ng cáo khuy nhân, ph n tái bút có th nh n m nh m t yêu c u làm vi c c m t s cân nh i nh c S d ng ph lôi kéo ho c c bi t hi u qu i v i d bán hàng ho u (form letter).
NH NG CH D
S d ng m c ch d c bi t th i h n c a c cung c p thông tin c n thi t cho vi c tr l
Khi h c xong bài này, sinh viên có th có các ki n th c sau:
Cách vi t c a m t b i qua nhi u b c c khi nh n có th h c cách vi n c a m t b i, hi c g i là “Modified Semi-Block” Cách vi t này c m vi c s d ng lo c kh n cách kho ng (spacing)
May m n thay, s i trong cách vi n hóa và có nhi u s l a ch i vi t Bây gi i vi t có th ch n m t trong sáu cách vi t khác nhau, m t s cách vi t c c k n, m t s cách khác ph c t p cho th c nh ng cách vi t khác nhau.
BLOCK
T i nay cách vi t Block là cách vi n nh t T t c các m c c u b u t l trái, có cách kho ng tr ng gi a các m y s th hi n tính chuyên nghi p c t m h a ch i g i, dòng chú ý, dòng ch , l i chào, ph n n i dung, câu k t, ch ký, h tên i g i và m c thông tin b sung.
Attention: President of Capital Supply
Attention Line (2-3 spaces) Subject Line
Body (2 spaces between paragraphs) Complimentary Close
Typed Name (2-3 spaces) Additional Information Postscript Mailing Instructions
MODIFIED BLOCK
Gi t Block, cách vi t Modified Block có l i th là tách m ra làm cho m i b t Kho ng cách gi a các ph n v n gi trong cách vi t Block Ngày, ch ký và câu k t bên ph i chính gi a làm cho chúng n i b t Câu k t và ch c x p th t bên ph i chính gi a c a b ng tr ng (2 spaces) i cùng.
Body (left margin with 2 spaces between paragraphs)
Complimentary Close (right of center)
Signature (right of center) Typed Name
MODIFIED SEMI-BLOCK
i vi t s nh n ra cách vi t d ng Modified Semi- ng ph bi n nh c d y trong vi t d ng Modified
Block ngo i tr c th t vào 5 kho ng cách (five spaces) T t c các kho ng cách khác v c gi y.
5 spaces and separate paragraphs with 2 spaces)
Complimentary Close (right of center)
Signature (right of center) Typed Name
SIMPLIFIED
D ng này r t h i vi t không bi t cho g i cho m ch c chính ph Nó b qua các ch c danh (Mr., Mrs., Ms., Dr.), câu chào và k t bài Tr ng tâm c a b ph n n i dung và nh c nh c ng gi u vi t ng Block.
Subject of Letter (highlight this summary line with capitalization, bold face or underlining)
HANGING INDENTED
Th nh tho i vi t s th y d ng vi c d ng, d ng vi t này hi c s d m chính c a nó là nó làm n i b t ph n n i dung chính c a m i b ng cách gi a các dòng và các ph g t
Body (indent second and subsequent lines in each paragraph)
Complimentary Close (right of center)
Signature (right of center) Typed Name (right of center) Additional Information (left margin)
MEMO
M t cách th c vi i th sáu là cách vi t d ng Memo M c dù s d ng ch y t thông tin liên l c trong n i b c s d t d i Trên cùng c a b ng
Memo là m c ngày tháng , tên c i nh n, tên c i g i và ch c a b vi t t c dùng thay ch "Subject" (ch ) Ph n này c canh l trái N i dung c ng Memo gi ng Block Ph n ch ký và ph n thông tin b sung là tùy ch n Ch c canh gi a trang v i ph n thông tin b c canh l trái.
JFM:eer cc: Ted Kapstein, Marsha Little
Body (single-spaced lines, 2 spaces between paragraphs)
CÁC D M U
T I H
u sau là i cùng khách hàng nh c Nó báo cho khách hàng t i h u ông/bà không tr l u này s x y ra Sau b i nào n a.
2212 Boot Hill Rd • Cheyenne, WY 82001
Your bill of $319.04 is now 90 days overdue
The total amount is due now.
If your payment in full is not received by December 10, your file will be turned over to a collection agency.
4.6 t khách hàng t t l i g i thanh toán “có v ”
678 Central Parkway Durham, NC 27715 August 13, 20XX
Thank you for your July 28 payment, check #1429 for
$200 Unfortunately, it was returned by your bank because of insufficient funds.
I’m returning the check to you for your review Please send a payment this week after you reconcile this matter with your bank If we receive your payment by August 31, you will avoid accruing additional interest charges on your outstanding balance with us.
Your continued patronage is important to us We appreciate your good payment record in the past year We know that you, too, will be happy when this situation is resolved If I can help, just call me at 800-555-1234.
M t lo u n ng b b m doanh nghi p có th giúp nh c nh c v tr ng thái tài kho n c a khách hàng l n t m quan tr ng c a khách hàng.
5698 Adie Road • St Ann, MO 63074 April 19, 20XX
Thank you for your payment of $563.89 Your current balance is $3,000 — your credit limit A payment of $500 is due May 1.
We appreciate your attention to your account status with us Your patronage is important to our company.
If we can assist you, please contact us at 800-555-9000.
THANH TOÁN TH T L C/XIN L I
u ch n xin l i khách hàng v u này.
2030 Aquamarine Road Silver Spring, MD 20904 August 4, 20XX
Your patience has been bountiful When we last spoke on
Friday, I had not yet located your payment I have credited
Our policy states that one percent interest (APR) is accrued on the last workday of the month on any account balance
However, we are withdrawing this policy for you for August
1 through October 31, during which time your account will reflect a zero-interest adjustment.
We found your check (#984, dated June 20, 20XX) on our mailroom floor this morning The envelope was torn away and the check was crumpled We are still speculating about how it disappeared.
To offset any inconvenience the interim bills have caused you, we are enclosing a 20 percent discount coupon for your next order Just attach the coupon to your order and
Thank you for your patience, Mrs Franklin Please accept our warmest apology.
Câu 1: Vi t m ng h a c t s n ph m c a công ty b c i thi u thêm khách hàng ti c c t v tr cho công vi c kinh doanh m i c a công ty d c p t c h tr công vi c kinh doanh c a công ty
Câu 2: Vi t m c ti p t c h p tác v i công ty
Câu 3: Vi cheque thanh toán b tr l i ng h p sau a Vi n thông báo cho ông ta r ng ngân phi u c tr l i
Sau khi nói v i các ch n i vi t xin l i, và s ch p nh n tr b t k kho n phí ph nào cho ch n m b o v i ch n r u này s không x y ra m t l n n a. b Hãy vi t con n v vi c cheque b tr l i vi vi c u tiên và gi i thích nh ng vi c mà mình mu n các con n gi i quy t v
Khi h c xong bài này, sinh viên có th có các ki n th c sau: i vi g mu n bán d ch v ho c s n ph n qu ng bá hình nh c a công ty Nh b u ho c k t thúc m t vi c bán c phân lo
- ngh m t cu c h n (request for appointment)
- Theo dõi tình tr i (follow-up on letter sent)
- Công b s n ph m m i cho nh t bi t (announcing new products to a select group of customers)
- Công b m giá, khuy promotion or incentive program)
- Nh c nh m giá k t thúc (reminder that a sale is about to end)
- m t bên c i vi t s th y l i gi i thích ng n g n v t ng ph n c u tiên có các m c chi ti t c a m t b p theo sau ch i d a trên b n trên. ng d n: ng cáo khuy c s d ng b thi t l p ho c xác nh n các cu c h n mãi bán hàng, chúc m ng thành công c a nhân viên bán hàng và gi i thi u nhân viên bán hàng m i t công c bán hàng Nh ng sáng t o trong n i dung và các m c 1: Ph u tiên c a b nói m i vi t Tùy thu c vào t ng lý do c a u này có th i t yêu c u m t cu c h n n gi i thi u m t nhân viên bán hàng m i M c a là kích thích s quan tâm c i c nh các l i ích cho i nh n. c 2: Ph n th hai c a ghi chi ti t ho c n n thuy t ph c c a b N u i vi t yêu c u, thì ph n sau s cung c p cho các lý do c a vi c yêu c u Ví d , yêu c u cho m t cu c h n, ph n th hai s thi t l p th i gian cho cu c h , cung c p các s n tho i có th liên l c v i vi t và m c a cu c h n N i vi gi i thi u m t nhân viên bán hàng m i, ph n này s cung c p các thông tin cá nhân c a nhân viên này. c 3: Ph n cu i cùng c a m t thông báo v các mong mu n i v i khách hàng và m t b n tóm t t nh c nh i nh n v tính ch t chung c a b c
Trong nhi u bán hàng qu ng cáo khuy n mãi t c , còn nh ng lo nó là m t i nh c c s d tóm t t các chi ti t c a m t cu c h n Nhi u bán hàng bao g m m t tái bút vi t tay nh n m nh tính c p bách ho c m t l i ích.
B c s d ng b thi t l p các cu c h n và thông báo l ch trình c a mình Bao g m m t d ch v giá tr c m t "n l c khuy i nh n g p g i vi t sau này Nó là m i thi u và c c ti p t c theo dõi b ng m c b ng cách g n tho i.
38 E 91st St • Chicago, IL 60614 January 25, 20XX
I will be in Lincoln on February 3 and would like to meet with you at your office to discuss cleaning supplies you may need in the second half of the year.
I have enclosed our latest catalog Please note the items in yellow highlight They are special values or new products that A-1 Cleaners will want to take advantage of now.
I will contact you later this week to schedule an appointment If you need to get in touch with me, call me at 800-555-9047 I look forward to talking with you
Thank you for your continued business.
P.S See page 68 of our catalog for a great value on our most-ordered product choice!
Confirmation Contact Information Thank You
M t b c s d gi i thi u cách khách hàng liên l c v i công ty và t o ra s quan tâm c a khách hàng.
Just a note to introduce myself and to let you know of the
Waverley Hotel’s interest in the 20XX meeting plans of the
The Waverley Hotel contains 674 newly redecorated guest rooms; this includes 12 double room suites The hotel is located in the heart of Chicago, only 30 minutes from
Midway airport Our three four-star restaurants offer our guests variety in menu selection and atmosphere Our
36,000 square feet of meeting and banquet space include the city’s largest ballroom and the largest on-site exhibition hall I have enclosed a complete schedule of our function space dimensions and capacities.
Please stop by and see us if you are in our area , we would like the opportunity to show off our hotel In the meantime, however, I will call your office next week to answer any questions you may have on the Waverley’s facilities and to discuss how we may be of service to the Paramount
5.3 NG KHÁCH HÀNG ki m tra xem
5 Box 231 • Medford, MO 64506 December 1, 20XX
On November 10, I sent you a letter describing our newest product Did you receive the letter?
I will be happy to answer any questions you may have and explain the unique features of Vu-More and its benefits to you.
You are a valued customer If there is any way that I can help you in making a decision, please call me at 800-555-
Compliment Assistance Offer and Contact Information
5.4 n vi c th c hi n tho h c n ch ng c a s n ph m và t o liên l c v i khách hàng.
1121 Elm Avenue Joplin, MO 64804 June 18, 20XX
Thank you for your order of 200 Treasure Trunks from
Mom’s Magic I believe you will be very satisfied with the quality of costume pieces included in each It is this quality which makes my imaginative play apparel so unique.
As we discussed, I will be shipping 125 storybook trunks and 75 professional trunks to be received no later than
August 1 I will be contacting you the week of October 1 to determine if additional trunks are needed If you need to place an order before then, please call me at 913-555-
Công b s n ph m m i cho m t nhóm khách hàng thân thi t c a công ty
563 Grand Ave • Ft Dodge, IA 50569
Ft Dodge Appliances is pleased to announce our new line of Wonder Work Appliances We are now the authorized
Wonder Work dealer for Ft Dodge.
Wonder Work Appliances, established for three decades in the East, is now expanding to the Midwest, and we are excited to be part of its expanding network It specializes in small appliances that are known throughout the industry for their quality and durability So that you may have a chance to see the appliances at work, we have arranged to demonstrate them this Saturday, November 3, at our store from 9 a.m to 5 p.m Special discounts are available if you bring this letter.
Thank you for your continued business We look forward to seeing you this Saturday.
5.6 N MÃI gi m giá s p t trình khuy n mãi ho c bi t hi n ra Sau khi g hang nên g n riêng cho khách hàng.
Unlimited View will start its winter sales campaign on
In the past, this campaign has enabled Omni-Optical to offer its customers a wide selection of products at very competitive prices It is an outstanding way to attract new customers and build traffic for your business I have enclosed a sheet explaining all of the particulars along with our latest catalog.
I will call you within the next 10 days to answer any questions you have about the program and take your order All orders have to be in by October 15 As always, it is a pleasure working with Omni-Optical.
J Kelly Bandman Sales Representative JKB:yek
It hardly seems possible, but there is only one week left in our annual Eastertide Sale Our letter announcing the sale arrived four weeks ago It seems like yesterday.
It’s still not too late to take advantage of this gigantic sale
The prices this last week are being slashed in half Come in and take a look at what we have to offer Our entire sales staff is ready to work with you and Rural Habitats.
Attached is our Eastertide Sale flyer Please take time to look it over and then come see us You will be glad you did.
P.S See the special offer on Page 2 of the flyer!
330 Big Bend St • Charleston, SC 29410
Your satisfaction is important to us In order to continue to produce a high-quality product, we have recently installed new high-speed, high-definition printing presses This, along with the increased price of paper, has forced us to increase our prices by 10 percent effective March 15 I have enclosed a brochure with the new prices in it for your benefit Orders received before March 15 will be filled at current prices.
Thank you for your understanding in this matter We feel that these increases will still allow you to sell these superb cards at competitive prices We hope you will let us know immediately if there is any way we can serve you better.
Goal of Customer Satisfaction Announcement Incentive
K NI M TRANG TR NG
t b c ng k ni m trang tr ng, ch ng h c truy n ch c cho m t linh m c hay m t v b ng, k ni m ngày làm vi c c a nhân viên Nó giúp nâng cao tinh th n c c.
850 Random Rd • New London, CT 06320
All of us at Wood Hollow Cranberries wish to extend our sincerest congratulations on your 10th anniversary here at Wood Hollow Your work, first as assistant plant manager and now as plant manager, has been exemplary We are most pleased to have you on our management team and look forward to many more years of working with you.
Ngôn ng chính th c c n ánh tính trang tr ng c a s ki n Nên i ph i tr l i m t cách trang tr ng.
Dear Mr and Mrs Schmitt:
You are cordially invited to a formal dinner in honor of
Samuel Whitters on October 21, 20XX, at 8 p.m at the
Mrs Schmitt, as you are an associate of Mr Whitters, we would like you to speak briefly about his work in the lumber industry If this is possible, please let me know within the next week.
Please note that this is a black-tie event RSVP with the names of those attending by October 14.
John Randall III Chairman, Social Committee JKR:sat
Time, Date and Place of Event
Nó có th yêu c u tr l l i có th b ng mi ng ho c b n ít mang tính trang tr
1810 Ohio Ave • Little Rock, AR 72293
The marketing department is having a surprise get- together next Thursday afternoon after work for the retirement of J.J Small.
Please bring a gag gift to send J.J on her way to a happy retirement We’re asking each person to contribute
$5 for a legitimate retirement gift Wanda Templeman is collecting.
Let Wanda (ext 233) know by Monday if you can make it, so she can order enough refreshments.
Chuck Meyers Chairman, Social Committee CJM:eem
Time, Date and Place of Event
6.4 NG chúc m ng m t nhân viên làm vi c t t và khuy n khích thành a v i nh ng nhi m v s p t i.
14 South Fremont St Suite 1310 Grand Terrace, CA 92313
Congratulations on being awarded the Blanding
Foods account You did an excellent job convincing their management that Franklin & Franklin should be the agency to represent their new frozen-food line.
The creativity and determination you demonstrated in presenting our company to Blanding Foods will be equally helpful in designing an advertising campaign suited to their needs Their goal of becoming a leading supplier of frozen desserts to school cafeterias will require an imaginative sales approach.
I look forward to seeing your continued success in dealing with this important new account.
6.5 GI I THÍCH CHÍNH SÁCH VÀ V TH
B n ghi nh làm rõ chính sách và v th c a m t công ty cho nhân viên c a mình ng ch c n b n ghi nh ng l i có th phù h p trong m t vài tình hu ng.
Re: Policy Concerning Sick Leave
There seems to be some misunderstanding concerning
Each employee is allowed 10 sick days per year during the first five years of employment For five to 10 years of employment, each employee is allowed 15 days of sick leave Any employee of 10 or more years is granted 20 days of sick leave Sick leave may be accumulated up to one full year (365 days) After an absence of two days, an employee must seek medical advice and present a doctor’s excuse upon return to work Failure to do so may result in docking of pay for any sick leave after two consecutive days For further information, refer to the employee manual, page 23, or contact our benefits officer, Barbara
I hope this clears up any misunderstanding, particularly concerning the doctor’s excuse.
8092 Las Noches • Santa Fe, NM 87538
Every year I take time to look ahead to what the next year has in store for our employees Next year’s outlook is exciting.
In the past year, RM Trucking has experienced phenomenal growth, moving from the tenth-largest trucking firm in New Mexico to the second-largest We project that in the coming year we will become number one in New Mexico and number two in the combined states of
New Mexico and Arizona It is because of our farsighted staff that we have been able to achieve this kind of success Naturally, this success affects everyone who works for RM Trucking Because of our unique profit-sharing plan, each employee benefits.
Next year will be exciting at RM for all of us involved.
I hope you will make the most of these opportunities.
Ronald Martin President RMM:wan
6.7 U CH NH h i có s u ch c kinh doanh ho c xã h i, và mong i nh n hi u v nh u ch i nh n yêu c u.
I regret to inform you that your order of boomerangs will be delayed by four weeks because of a recent fire at
Outback Boomerangs in Sydney, Australia.
I hope this delay is acceptable As soon as we found out about the fire, we contacted Woolabang Boomerangs in
Alice Springs and were able to fill your order Unfortunately, its boomerangs take longer to make because they are handmade This is to your advantage: Though they are more expensive, we will absorb the difference in cost.
Thank you for your understanding and cooperation in this unfortunate matter If you have any questions, please call me at 800-OUTBACK.
Câu 1:Vi i theo nh ng h p sau: a Vi m i i nh b a t i i vi t gi i thích rõ ràng l i m i và nêu rõ các chi ti t v cu c h n K b ng cách yêu c u c g c xác nh n l i m i. b Vi m i c i vi t t l i m i ng n g n b ng cách ghi rõ ngày tháng và chi ti t s ki n này K t thúc v i m t nhân c c Vi m i cho m t s ki c bi t i vi t mô t cu c h i th o, c u c tr l i b ng cách g n xác nh n có tham d hay không. d Vi m i m t di n gi n nói chuy n t i m t s ki n i vi t m i i di n gi , ngh ngày gi c a s ki n, và yêu c u anh ta ph n h i b ra m t ngày c th
Câu 2:Vi l i cho nh i v i nh ng h p sau: a Vi bày t s c r i vi t không th ch p nh n l i m i. i vi t làm cho rõ r ng anh ta không th ch p nh n l i m i và gi i thích do anh ta s i thành ph , và k t bài b ng cách nói r ng anh ta s liên l c l i v i c khi anh ta tr v b Vi ch p nh n m t l i m i n nói chuy n t i h i th o i vi t g i kèm theo tài li u và thông tin cho i nh u, và k b ng cách yêu c u c liên l c v i anh ta n u c n thêm thông tin khác.
Câu 3: i vi t xin chúc m ng m i quen trong gi i kinh doanh v vi c m t doanh nghi p m i Anh ta p nh n l i m i di n m màn trong bu
Khi h c xong bài này, sinh viên có th so n th o lo t khó nh t trong t t c th lo n. m t bên c a trang, b n s th y l i gi i thích ng n g n v t ng ph n c u tiên nêu ra t ng ph n c a b i c a b u tiên. ng d n
M c dù luôn có s n nh ng t m thi p chia bu bu n v n mang nhi u tính cá nhân và c vi t v i m t gi ng chân thành N u có th t. c 1: Ph u tiên c a b l i chia bu n. c 2: Ph n th hai c a b n u có th , nên nói v i t N u i vi t bi t rõ h i c cá nhân s phù h p N u không bi không sao c , ph n này là tùy ch n; m c dù, n u b n có th liên h cu c s ng c a i này v i c a s ng c a riêng mình thì hãy thêm vào ph n này. c 3: Ph n cu i cùng c i chia bu n sâu xa ho c s h tr n u c n thi t.
Chú ý: K t thúc c m c i vi t vi t m t lá n. n luôn ph c vi không th hi c thành ý c i vi t.
573 Westdale Road • Santa Fe, NM 87505
I was shocked to hear of the death of your partner, Max
Wassermann Although I knew he was ill, I was still taken by surprise by his sudden passing.
Max and I worked together at the old Cramer’s Store in downtown Santa Fe when we first arrived here in 1954 I will never forget his immense capacity for helping other people I share your sorrow at this time.
If there is any way that I can help, please let me know.
Rest assured that your loss is all of Santa Fe’s loss.
Further Condolences or Offers of Support
Please let me extend my deepest sympathy on behalf of all the staff here at Trains Unlimited on the passing of your mother.
I know that you spoke many times of how difficult your mother’s battle with cancer was Though we are saddened by her death, I’m sure that we share your relief that she is now at peace She was a brave woman.
Please accept our sympathy We have taken up a collection for a memorial contribution and have sent it to the
American Cancer Society in your mother’s name.
Personal Recollection of Deceased (optional)
Further Condolences or Offers of Support
We were saddened to hear that your father died last Friday and wish to extend our sympathy.
Although we did not know your father well, we did have a chance to meet him on a couple of occasions He was proud of his new country and of being able to help his children become established here in the United States Though this loss is painful,there are many reasons to be proud of your father.
If there is some way that Tilly and I can help you and your family, let us know Please take as much time from work as you need to get your father’s affairs in order.
Personal Recollection of Deceased (optional)
Further Condolences or Offers of Support
GI I THÍCH CHÍNH SÁCH VÀ V TH
B n ghi nh làm rõ chính sách và v th c a m t công ty cho nhân viên c a mình ng ch c n b n ghi nh ng l i có th phù h p trong m t vài tình hu ng.
Re: Policy Concerning Sick Leave
There seems to be some misunderstanding concerning
Each employee is allowed 10 sick days per year during the first five years of employment For five to 10 years of employment, each employee is allowed 15 days of sick leave Any employee of 10 or more years is granted 20 days of sick leave Sick leave may be accumulated up to one full year (365 days) After an absence of two days, an employee must seek medical advice and present a doctor’s excuse upon return to work Failure to do so may result in docking of pay for any sick leave after two consecutive days For further information, refer to the employee manual, page 23, or contact our benefits officer, Barbara
I hope this clears up any misunderstanding, particularly concerning the doctor’s excuse.
8092 Las Noches • Santa Fe, NM 87538
Every year I take time to look ahead to what the next year has in store for our employees Next year’s outlook is exciting.
In the past year, RM Trucking has experienced phenomenal growth, moving from the tenth-largest trucking firm in New Mexico to the second-largest We project that in the coming year we will become number one in New Mexico and number two in the combined states of
New Mexico and Arizona It is because of our farsighted staff that we have been able to achieve this kind of success Naturally, this success affects everyone who works for RM Trucking Because of our unique profit-sharing plan, each employee benefits.
Next year will be exciting at RM for all of us involved.
I hope you will make the most of these opportunities.
Ronald Martin President RMM:wan
6.7 U CH NH h i có s u ch c kinh doanh ho c xã h i, và mong i nh n hi u v nh u ch i nh n yêu c u.
I regret to inform you that your order of boomerangs will be delayed by four weeks because of a recent fire at
Outback Boomerangs in Sydney, Australia.
I hope this delay is acceptable As soon as we found out about the fire, we contacted Woolabang Boomerangs in
Alice Springs and were able to fill your order Unfortunately, its boomerangs take longer to make because they are handmade This is to your advantage: Though they are more expensive, we will absorb the difference in cost.
Thank you for your understanding and cooperation in this unfortunate matter If you have any questions, please call me at 800-OUTBACK.
Câu 1:Vi i theo nh ng h p sau: a Vi m i i nh b a t i i vi t gi i thích rõ ràng l i m i và nêu rõ các chi ti t v cu c h n K b ng cách yêu c u c g c xác nh n l i m i. b Vi m i c i vi t t l i m i ng n g n b ng cách ghi rõ ngày tháng và chi ti t s ki n này K t thúc v i m t nhân c c Vi m i cho m t s ki c bi t i vi t mô t cu c h i th o, c u c tr l i b ng cách g n xác nh n có tham d hay không. d Vi m i m t di n gi n nói chuy n t i m t s ki n i vi t m i i di n gi , ngh ngày gi c a s ki n, và yêu c u anh ta ph n h i b ra m t ngày c th
Câu 2:Vi l i cho nh i v i nh ng h p sau: a Vi bày t s c r i vi t không th ch p nh n l i m i. i vi t làm cho rõ r ng anh ta không th ch p nh n l i m i và gi i thích do anh ta s i thành ph , và k t bài b ng cách nói r ng anh ta s liên l c l i v i c khi anh ta tr v b Vi ch p nh n m t l i m i n nói chuy n t i h i th o i vi t g i kèm theo tài li u và thông tin cho i nh u, và k b ng cách yêu c u c liên l c v i anh ta n u c n thêm thông tin khác.
Câu 3: i vi t xin chúc m ng m i quen trong gi i kinh doanh v vi c m t doanh nghi p m i Anh ta p nh n l i m i di n m màn trong bu
Khi h c xong bài này, sinh viên có th so n th o lo t khó nh t trong t t c th lo n. m t bên c a trang, b n s th y l i gi i thích ng n g n v t ng ph n c u tiên nêu ra t ng ph n c a b i c a b u tiên. ng d n
M c dù luôn có s n nh ng t m thi p chia bu bu n v n mang nhi u tính cá nhân và c vi t v i m t gi ng chân thành N u có th t. c 1: Ph u tiên c a b l i chia bu n. c 2: Ph n th hai c a b n u có th , nên nói v i t N u i vi t bi t rõ h i c cá nhân s phù h p N u không bi không sao c , ph n này là tùy ch n; m c dù, n u b n có th liên h cu c s ng c a i này v i c a s ng c a riêng mình thì hãy thêm vào ph n này. c 3: Ph n cu i cùng c i chia bu n sâu xa ho c s h tr n u c n thi t.
Chú ý: K t thúc c m c i vi t vi t m t lá n. n luôn ph c vi không th hi c thành ý c i vi t.
N V S I C A M I TÁC KINH DOANH
573 Westdale Road • Santa Fe, NM 87505
I was shocked to hear of the death of your partner, Max
Wassermann Although I knew he was ill, I was still taken by surprise by his sudden passing.
Max and I worked together at the old Cramer’s Store in downtown Santa Fe when we first arrived here in 1954 I will never forget his immense capacity for helping other people I share your sorrow at this time.
If there is any way that I can help, please let me know.
Rest assured that your loss is all of Santa Fe’s loss.
Further Condolences or Offers of Support
S I C I M
Please let me extend my deepest sympathy on behalf of all the staff here at Trains Unlimited on the passing of your mother.
I know that you spoke many times of how difficult your mother’s battle with cancer was Though we are saddened by her death, I’m sure that we share your relief that she is now at peace She was a brave woman.
Please accept our sympathy We have taken up a collection for a memorial contribution and have sent it to the
American Cancer Society in your mother’s name.
Personal Recollection of Deceased (optional)
Further Condolences or Offers of Support
S I C I CHA
We were saddened to hear that your father died last Friday and wish to extend our sympathy.
Although we did not know your father well, we did have a chance to meet him on a couple of occasions He was proud of his new country and of being able to help his children become established here in the United States Though this loss is painful,there are many reasons to be proud of your father.
If there is some way that Tilly and I can help you and your family, let us know Please take as much time from work as you need to get your father’s affairs in order.
Personal Recollection of Deceased (optional)
Further Condolences or Offers of Support
S I C I V
Please accept our condolences on the untimely passing of your wife, Lydia It is difficult to understand why such tragedies happen, and I do not understand why Lydia was taken from you so early in your life together.
I hope you will now surround yourself with good friends and the pleasant memories you have of Lydia I remember her beaming smile at the company picnics She seemed to have a zest for life that few of us do and was willing to share that zest with others I shall never forget her enthusiastic win of the sack race last year.
Please accept what little comfort these words can give you
If we can help you in any way, please call.
Personal Recollection of Deceased (optional)
Further Condolences Offers of Support
S I C I CH NG
Our deepest sympathy to you and your family on the death of your husband, Ned He was a dear friend to so many of us here at Thompson’s.
When Ned first came to Thompson’s, he told us that he was here to stay, and stay he did — 35 years I am happy that he enjoyed a few years of his retirement before he became ill.
We at Thompson’s are here when you need us Please accept this token as a memorial for Ned.
Personal Recollection of Deceased (optional)
Further Condolences Offers of Support
S I C A CON
Dear Mr and Mrs Nelson:
I was shocked to hear of the death of your son, Bobby.
Bobby used to come in on Saturday with Ike to the station and listen to me do my show He was forever wanting me to play John Denver’s “Rocky Mountain High.” He said it made him feel good I’ll dedicate it to him this Saturday.
If I can do anything to help, call Ike, I’ll cover for you as long as you need God bless.
Personal Recollection of Deceased (optional)
Further Condolences Offers of Support
S I C A EM TRAI
I would like to offer my sympathy to you and your family on the passing of your brother.
Although I never met him, I feel as if I knew him from all you’ve said about him at work I’m sure his wife and children are pleased to know that you spoke so highly of him and his work with special-needs children It is a shame that one so gifted must succumb so early in life.
If you need someone to talk to when you come back, I’ll be here.
Further Condolences Offers of Support
S I C A CH GÁI
I am most sorry to hear that your sister passed away from kidney failure last week.
Linda Jean was a joy to work with the two years she was here at Modern Health She always had such outrageous stories to tell You can be thankful that she enjoyed life while she was with us.
Please offer my sympathy to your family, especially your mother I’ll take care of your mail while you are gone.
Further Condolences Offers of Support
Khi h c xong bài này, sinh viên có th so n th o lo n vi c làm. ng d n c s d ng b i nhi u công ty thay cho h c so n th o b i m t lu c công nh n h p pháp trong nhi u tòa án pháp lu ng trong vi c th hi n t ng khía c nh c a công vi c i nhân viên ti y Nh ng lá m các m ch u gi thông tin bí m t. c 1: Ph u tiên c a b nói m i vi t là b t c u gì t l ngh cho m t v trí làm vi c nào n vi c yêu c u cung c p thông tin. c 2: Ph n th hai c a cung c p các chi ti t ho c n cho ph n u tiên N u b ngh cho m t v trí làm vi cung c p t t c các chi ti t n v trí này N u i vi t yêu c u cung c p thêm thông tin, i vi t nên gi i thích lý do t i sao N i vi t mu n t ch i m t ng viên, i vi t nên cung c p m t lý do cho vi c t ch i
N xu t ho c i gi i thi u lý l ch nhân a h trong quá trình làm vi c công ty), nêu rõ ki n th c c th , k c c a c. c 3: Ph n cu i cùng c a th hi n là ph n tóm t t nh c nh i nh n n i dung chung c a Ph n này nêu rõ các vi c c n c th c hi n, n u có.
Yêu c u m i cung c p thông tin xác th c là m t vi c khá khó x i v i h u h i vi t B giúp b n làm vi c này.
May I use your name as a reference for a job I hope to get?
I am applying for risk manager openings at Johns Oil
Company, Fast Food Inc., and Ploish Publishing Our experience together at JJT helped give me the confidence to try for these jobs.
Since I graduated with an associate degree in risk management last spring, I have taken several courses in industrial engineering I am experienced with OSHA regulations and a variety of plant operational systems.
Being both co-workers and friends for many years, I naturally thought of you as a reference If you are comfortable with that idea, please return the enclosed self- addressed, stamped postcard to me stating your approval
I’d appreciate your help, of course, but also understand not wanting strangers calling and wanting inside information about someone who out-fishes you on every camping trip
Yet, I know I could have a great career with any of these companies and could then afford to treat you to a fish dinner at a fine restaurant!
Thanks either way for being a friend — and the son of a heavy equipment company owner who hired a poor fisherman years back!
Yêu c u m t cu c h p ho c m t cu c ph ng v n là m t k n thi
Thank you for your response to my April 19, 20XX, inquiry concerning the position of escrow representative at Valley
If you have any time available on either May 7 or 8, I would appreciate 10 minutes of your day to review a five-step plan for developing an escrow division in one month This plan could benefit the entire bank If the plan interests you, we could then schedule additional time to discuss how I might assist VNB in achieving its escrow goals.
I will call on May 2 to arrange an appointment I look forward to meeting you in person.
Thank You Reference Position Request
GI I THI U
N THAM GIA PH NG V N
Gi liên l c v i nhà tuy n d ng ti t cách hi u qu thuy t ph c h thuê b n Xác nh n m t cu c ph ng v c m m s nh m l n v chi ti t cu c h n.
Thank you for making time in your schedule to see me on
Although I will be brief in my presentation of the five steps to develop an escrow division, I will also be available to address any concerns you may have regarding the achievement of this goal within a month by your escrow staff.
M t l n n a, gi liên l c v i nhà tuy n d ng ti y t và ngay c trong tâm trí Th hi l ch thi t công c có s c thuy t ph c m t công vi c.
Thank you for the interview today Your joke about the lonesome lawyer still makes me laugh.
I appreciate your consideration of my qualifications and application for the job of escrow representative I will check in with you next Monday to see if you have made a decision about the position If I can answer any questions or concerns, please call me at 555-6678, mornings, if possible.
Thank you again for your interest.
Khi g i m t b n xin vi c c a b n nhà tuy n d ng ti ng th i n m m ho c tr c ti p cung c p m t b n c ng cho công ty
I enjoyed our telephone conversation this morning and was interested to hear about the opening for an exploration geologist at Gigantic Resources As you requested, I am faxing you a copy of my resumé I will also be mailing you a copy for your permanent files.
As I mentioned during our conversation, I am a petroleum geologist with seven years of experience in the Rocky
Mountain region Currently, I am working for Weaver Oil and Gas as their manager of geology My duties include both prospect generation and sales I have strong technical abilities and sound written and oral communication skills
Due to family considerations, I am very interested in relocating to the Phoenix area.
I look forward to meeting with you on April 1 If you wish to contact me before our interview, you may reach me at 303-
Thank you again for the information you offered me on the telephone this morning.
Vi p nh n nh n vi xác nh n r i vi u chi ti t c a v n
It is a pleasure to accept the position of risk manager, effective January 3, 20XX I am eager to begin my new assignment.
Thank you for your confidence in me I will do my best to surpass the challenge presented by Johns Oil Company’s phenomenal growth.
T ch i m t công vi c m i làm là m t tình hu u b n bi t công vi c là không phù h p v i k a mình, hãy trung th kh c ph c tình hình Tính trung th c và tin c y c i vi t s c th hi
The position of executive drafting assistant sounds exciting
Thank you for considering me However, I cannot accept this offer in good conscience at this time.
The computer expertise this position requires for success demands more experience than I currently have I want to do an excellent job; therefore, I am enrolling in a CAD course at Tulsa University In four months I will have the training to pursue a similar position with determination.
Perhaps TU instructors can suggest names of recent students who are prepared now to accept the responsibilities of the job Someonebetter trained than I am is waiting to discover Intercomp.
Thank you again for thinking of me It has been the incentive I needed to get the extra training I must have to continue in the drafting field I intend to be prepared for the next executive drafting assistant opening as your company continues to expand its operation.
Position Thank You Rejection Reason
8.8 YÊU C I THI U T m t công ty yêu c u xác th c công ty làm vi a m t ng viên xin vi c.
We recently received an application from Carl Olson for the position of master carpenter with our firm We understand he was previously employed by you.
We would appreciate any information you could give us concerning Mr Olson’s work habits, expertise as master carpenter and attitude We would also appreciate you sharing with us the reason he no longer works for your firm.
We look forward to hearing from you in early March Please advise us if the information you provide is confidential
Thank you for your time in answering this request.
901 Third St • Columbia, OH 43230 March 12, 20XX
Pauline O’Malley was employed as a teacher associate at
Grant Middle School from April 1988 to June 1988 She was terminated because of a decrease in funding for special education.
During Ms O’Malley’s brief tenure, she performed her duties very well She was a teacher associate for eighth- grade behavioral-disorders classes and was well-liked by both students and staff The teachers she worked with speak highly of her abilities and willingness to cooperate.
I recommend Ms O’Malley for any teacher associate position Please feel free to call me or Marian Thompson, her past supervisor, for further information.
8.10 THAM KH O V NHÂN CÁCH NHÂN VIÊN c tính cách cá nhân ch c n tính cách c c n m i quan h c a mình v i t cô y bao lâu r i.
St John’s-by-the-Lake Episcopal Church
I am most pleased to write a character reference for JoAnn
I have known JoAnn since I first moved to Brandenburg, when she was 3 years old As rector of St John’s-by-the-
Lake Episcopal Church, I have been able to watch JoAnn mature into the fine young lady she is today She is a tireless worker, having given the most volunteer hours of any of our young adults in the parish She is always cheerful and dependable.
I am sure that whoever hires her will find her to be a good worker as well as a pleasant person She is truly a gem.
Background Information Attributes of Person
8.11 I THI U y gi i thi u m i cho m t công ty ho c m t cá nhân Gi y gi i thi ng di n t c c gi i thi u.
I would like to introduce James N Glandorf, who will be moving to Lincoln in November As a fellow Pi Kappa
Kappa, would you consider him for a position with your firm?
Mr Glandorf worked in our law office during this last year.
He was given the assignment of divorce cases, which he handled extremely well, and was well on his way to establishing himself as one of the best divorce lawyers I have ever seen James was in line for a partnership here also but wanted to return to his native Nebraska, which I understand, being a Midwesterner myself I have enclosed a reference from each of our partners I’m sure you’ll find that all of us held James in the highest regard.
Please take time to read the references, and extend our greetings to James when he arrives I have promised him nothing but am sure that you will help him in any way that you would any other fellow Pi Kappa Kappa.
Introduced and Relationship to the Writer
8.12 T CH I NG VIÊN u t nh t là vi t m ch i m t ng viên n c T t c nh ng i ng tuy n cho m t v trí làm vi u x c s tôn tr ng Vi t m nhàng Cung c p các tin x u trong câu m gi i thích nguyên nhân Và có th khen ng i ng viên m
Thank you for giving us the opportunity to review your qualifications for actuary.
Although we do not currently have an opening in our accounting department, we are always looking for competent people May we keep your file active during the next 90 days should any possibilities open up? We will notify you immediately if a position becomes available.
In the meantime, good luck in your job search I am sure that with your background you will find a suitable position soon.
8.13 L I S T CH I l i c a ng viên khi nh ch i ng tuy n t u này giúp m ra m t i khác cho i vi t n u có m t tuy n d ng n a Gi ng nên thân thi n và th hi n s chuyên nghi p.
Thank you for considering me for the position of account supervisor at Tachert & Hood I understand that my qualifications are not in line with your company’s needs at the present time.
I am very impressed with your company I believe that
Tachert & Hood continues to be successful because of the skill of your management in analyzing the direction of market trends I hope you will consider me again should another employment opportunity compatible with my experience become available.
If you wish to contact me, please call 555-3416.
Thank you again for the opportunity to interview with
S p x p m t cu c h n v i thông tin chi ti t, d dàng, nhanh chóng
301 E Armour Blvd • Kansas City, MO 64111
CÔNG VI C
YÊU C I THI U T
m t công ty yêu c u xác th c công ty làm vi a m t ng viên xin vi c.
We recently received an application from Carl Olson for the position of master carpenter with our firm We understand he was previously employed by you.
We would appreciate any information you could give us concerning Mr Olson’s work habits, expertise as master carpenter and attitude We would also appreciate you sharing with us the reason he no longer works for your firm.
We look forward to hearing from you in early March Please advise us if the information you provide is confidential
Thank you for your time in answering this request.
901 Third St • Columbia, OH 43230 March 12, 20XX
Pauline O’Malley was employed as a teacher associate at
Grant Middle School from April 1988 to June 1988 She was terminated because of a decrease in funding for special education.
During Ms O’Malley’s brief tenure, she performed her duties very well She was a teacher associate for eighth- grade behavioral-disorders classes and was well-liked by both students and staff The teachers she worked with speak highly of her abilities and willingness to cooperate.
I recommend Ms O’Malley for any teacher associate position Please feel free to call me or Marian Thompson, her past supervisor, for further information.
THAM KH O V NHÂN CÁCH NHÂN VIÊN
c tính cách cá nhân ch c n tính cách c c n m i quan h c a mình v i t cô y bao lâu r i.
St John’s-by-the-Lake Episcopal Church
I am most pleased to write a character reference for JoAnn
I have known JoAnn since I first moved to Brandenburg, when she was 3 years old As rector of St John’s-by-the-
Lake Episcopal Church, I have been able to watch JoAnn mature into the fine young lady she is today She is a tireless worker, having given the most volunteer hours of any of our young adults in the parish She is always cheerful and dependable.
I am sure that whoever hires her will find her to be a good worker as well as a pleasant person She is truly a gem.
Background Information Attributes of Person
I THI U
y gi i thi u m i cho m t công ty ho c m t cá nhân Gi y gi i thi ng di n t c c gi i thi u.
I would like to introduce James N Glandorf, who will be moving to Lincoln in November As a fellow Pi Kappa
Kappa, would you consider him for a position with your firm?
Mr Glandorf worked in our law office during this last year.
He was given the assignment of divorce cases, which he handled extremely well, and was well on his way to establishing himself as one of the best divorce lawyers I have ever seen James was in line for a partnership here also but wanted to return to his native Nebraska, which I understand, being a Midwesterner myself I have enclosed a reference from each of our partners I’m sure you’ll find that all of us held James in the highest regard.
Please take time to read the references, and extend our greetings to James when he arrives I have promised him nothing but am sure that you will help him in any way that you would any other fellow Pi Kappa Kappa.
Introduced and Relationship to the Writer
T CH I NG VIÊN
u t nh t là vi t m ch i m t ng viên n c T t c nh ng i ng tuy n cho m t v trí làm vi u x c s tôn tr ng Vi t m nhàng Cung c p các tin x u trong câu m gi i thích nguyên nhân Và có th khen ng i ng viên m
Thank you for giving us the opportunity to review your qualifications for actuary.
Although we do not currently have an opening in our accounting department, we are always looking for competent people May we keep your file active during the next 90 days should any possibilities open up? We will notify you immediately if a position becomes available.
In the meantime, good luck in your job search I am sure that with your background you will find a suitable position soon.
8.13 L I S T CH I l i c a ng viên khi nh ch i ng tuy n t u này giúp m ra m t i khác cho i vi t n u có m t tuy n d ng n a Gi ng nên thân thi n và th hi n s chuyên nghi p.
Thank you for considering me for the position of account supervisor at Tachert & Hood I understand that my qualifications are not in line with your company’s needs at the present time.
I am very impressed with your company I believe that
Tachert & Hood continues to be successful because of the skill of your management in analyzing the direction of market trends I hope you will consider me again should another employment opportunity compatible with my experience become available.
If you wish to contact me, please call 555-3416.
Thank you again for the opportunity to interview with
S p x p m t cu c h n v i thông tin chi ti t, d dàng, nhanh chóng
301 E Armour Blvd • Kansas City, MO 64111
Thank you for your application for the position of communications director We are pleased to invite you to be interviewed for the position Your interview has been scheduled as follows:
Location: Conference Room A Second Floor (Northeast)
Kansas City, MO 64111 Parking: Underground area off Gillham Road
You can expect to meet with the committee for 30 to 45 minutes If you have any questions, please contact me at
Again, thank you for your interest in the position
Expectations Contact Information Thank You
Lá c s d m i m t ng viên ti c m t v trí nào c coi là m t h ng pháp lý Trình bày rõ ràng r ng l i m i này mang tính tr nh tr ng và chính th c c a công ty C n trình bày t t c các thông tin c n thi ng viên hi nh B i m n tho i kèm cùng m c c a công ty Hãy ch c ch n là b n làm cho ng viên c m th
3457 Randall St N.E • Armond, AR 72310 January 25, 20XX
It is with great pleasure that I am able to offer you a position at Morton Engineering as an electrical engineer.
The position pays $35,000 annually, in equal increments every other Friday Additionally, you will receive two weeks of paid vacation every 12 months, a bonus equaling two weeks’ salary payable the payday before Christmas, health benefits and $25,000 of life insurance This position is a two-year agreement, after which it may be renegotiated
Either party may terminate with a two-week notice.
We are very pleased to offer you the position and are sure that you will make a superb addition to our firm If you have any questions, please call me at any time.
763 Kekke Dr • Hibbing, MN 21111 May 6, 20XX
It is my distinct pleasure to welcome you to Pink’s Shears,
Inc We are looking forward to your arrival on May 21.
We at Pink’s are very proud of our complete line of pinking shears and know that you will take the same pride in your work as we do in ours Your role as sales director will be an important one We know that your education and experience will bring to Pink’s a much-needed momentum.
Once again, welcome to Pink’s If there is any way I can help you make the transition, let me know.
8.17 C chúc m ng m t nhân viên ho c.
I would like to congratulate you on your recent promotion to assistant plant supervisor You must be proud of your accomplishments.
Because of your hard work and dedication, you deserve this promotion Employees like you help Cadrell’s keep ahead of the competition and lead the way in the field of dental equipment Your efforts are appreciated.
Congratulations again Welcome to the management team at Cadrell’s.
8.18 GI I THI U NHÂN VIÊN M I i thi u m t nhân viên m n m t phòng ban.
Please welcome Susan James to ABC’s marketing department Susan will begin working with us on April 14 as staff assistant to Bill Baker — replacing Marge Williams.
Susan has been with ABC for three years, greeting everyone from behind the front reception desk Please help
Susan by answering any questions she may have about the work in our department.
Câu 1:Vi ng tuy n m t v trí làm vi i vi t th y qua m t m u qu ng cáo tuy n d ng i vi t c n tin qu ng cáo tuy n d c p v n n t ng b n thân mà phù h p v i v trí tuy n d , mong mu n có m t cu c ph ng v n, và cung c c các thông tin liên l c c a mình i vi t ra r ng g u lý l ch c.
Câu 2:Vi t xin yêu c u có m t cu c ph ng v n sau khi i vi t t bu i nói chuy n ng n v i nhà tuy n d ng i vi t h i r ng vi c d tuy n c a mình có c xem xét m t v trí c th n không, cung c p cho c m t s thông tin v kinh nghi m làm vi c a mình, và mong mu n h xin vi c c a mình c chuy n i có trách nhi m t i công ty.
Câu 3:Vi ngay sau khi có m t cu c nói chuy n i vi t không ng tuy n cho m t v trí c th i vi t yêu c u r ng nhà tuy n d ng cho cô y l i khuyên v vi c có v trí công vi c nào phù h p cho mình t i công ty không cu c n chuyên môn c a mình, h i nh n có th chuy n thông tin c a mình cho b t k v trí nào thích h p trong công ty, và c n vi c khi nào mình có th g n liên l c n a.
Câu 4:Vi xin yêu c u m t cu c ph ng v n vi c làm gi i thi u i vi t làm rõ trong ng i vi t theo s gi i thi u c a m t i quen nói v i vi t r ng công ty c a c tìm ki m nhân s cho m t v trí tr ng Và ti p t c c m t chút v thông tin n n t ng c i vi t, và k t bài b ng cách yêu c u mong mu n có m t cu c ph ng v n.
Câu 5:Vi c nhà tuy n d ng ti m t cu c ph ng v n vi c làm i vi t ti p t c bày t s trân tr ng v cu c g p m t v i i nh n và nh i khác t i công ty, và c p r i vi t s r t vui m n h c làm vi c t i công ty này.
GI I THI U NHÂN VIÊN M I
i thi u m t nhân viên m n m t phòng ban.
Please welcome Susan James to ABC’s marketing department Susan will begin working with us on April 14 as staff assistant to Bill Baker — replacing Marge Williams.
Susan has been with ABC for three years, greeting everyone from behind the front reception desk Please help
Susan by answering any questions she may have about the work in our department.
Câu 1:Vi ng tuy n m t v trí làm vi i vi t th y qua m t m u qu ng cáo tuy n d ng i vi t c n tin qu ng cáo tuy n d c p v n n t ng b n thân mà phù h p v i v trí tuy n d , mong mu n có m t cu c ph ng v n, và cung c c các thông tin liên l c c a mình i vi t ra r ng g u lý l ch c.
Câu 2:Vi t xin yêu c u có m t cu c ph ng v n sau khi i vi t t bu i nói chuy n ng n v i nhà tuy n d ng i vi t h i r ng vi c d tuy n c a mình có c xem xét m t v trí c th n không, cung c p cho c m t s thông tin v kinh nghi m làm vi c a mình, và mong mu n h xin vi c c a mình c chuy n i có trách nhi m t i công ty.
Câu 3:Vi ngay sau khi có m t cu c nói chuy n i vi t không ng tuy n cho m t v trí c th i vi t yêu c u r ng nhà tuy n d ng cho cô y l i khuyên v vi c có v trí công vi c nào phù h p cho mình t i công ty không cu c n chuyên môn c a mình, h i nh n có th chuy n thông tin c a mình cho b t k v trí nào thích h p trong công ty, và c n vi c khi nào mình có th g n liên l c n a.
Câu 4:Vi xin yêu c u m t cu c ph ng v n vi c làm gi i thi u i vi t làm rõ trong ng i vi t theo s gi i thi u c a m t i quen nói v i vi t r ng công ty c a c tìm ki m nhân s cho m t v trí tr ng Và ti p t c c m t chút v thông tin n n t ng c i vi t, và k t bài b ng cách yêu c u mong mu n có m t cu c ph ng v n.
Câu 5:Vi c nhà tuy n d ng ti m t cu c ph ng v n vi c làm i vi t ti p t c bày t s trân tr ng v cu c g p m t v i i nh n và nh i khác t i công ty, và c p r i vi t s r t vui m n h c làm vi c t i công ty này.
Câu 6: Vi và g ngay sau m t cu c g p m t v i i nh n i vi t nh c nh c m cu c g p m t, ti p t c t s thông tin v trình chuyên môn và h c t p c a mình, và k b ng cách h i r i vi t có th g th o lu n v tri n v c tuy n d ng không.
Câu 7: Vi u lý l ch m c i vi t là gi i thi u mình v i m t nhà tuy n d ng ti i vi c n m t s thông tin v tính cách c a mình và kinh nghi m làm vi c chuyên môn c a mình Và bày t s mong mu c g p g nhà tuy n d ng trong th i gian s m nh t.
QUAN H KHÁCH HÀNG
Khi h c xong bài này, sinh viên có th so n th o nh c i thi n ho c duy trì các m i quan h c gi trong tâm trí trong khi vi t nh n có th cho ng minh ông ta sai! ng d n c 1: Ph u tiên c a b nói m a b n Có th là b t c m c t vi c th a nh n n thông báo cho khách hàng m t s i. c 2: Ph n th hai c a b gi i thích m N u ph u tiên th a nh n khi u n i c a khách hàng, n th hai gi i thích nh ng gì i vi t s làm gì v i khi u n N u ph u tiên thông báo a ch m i cho khách hàng, ph n th hai là thông báo các chi ti t v s thu n ti n c m m i c 3:Ph n cu i cùng là cách l i m t “ ” ng t ngào trong “mi ng” c a khách hàng Nó tóm t t l i b c , nh c l i giá tr c a khách i v i công ty c i vi t.
9.1 NH N TH C KHI U N I C A KHÁCH HÀNG c s d xác nh n s than phi i pháp cho v n
33 Barbara Dr • Butte, MT 59777 September 2, 20XX
Thank you for your letter of August 30 discussing our policy concerning payment for missed classes.
I have checked with our owner, Ms Timberlane, for a clarification In the past, our policy was that missed classes would still need to be paid for Under the circumstances, however, she said that you will not have to pay for the classes your daughter missed because of her unfortunate accident on the way to class.
We hope this is a satisfactory solution for you and wish your daughter, Jasmine, a speedy recovery We shall put a hold on your account until she is ready to return to her tap lessons Thank you once again for your concern.
M u n c ch p nh n và công ty c a b i quy c, sau t n l ng t i vi c l y l i danh ti ng c a công ty cung c p d ch v khách hàng t t ví d :
Our service goal is to fill your orders accurately 100 percent of the time However, when we fall short and errors occur, it’s frustrating for everyone.
I’m sorry you had a problem with your recent order, and I hope the situation has been resolved to your satisfaction If there is anything else we can do for you, please call us toll- free at 800-555-5225 Monday through Friday between 7 a.m and 4 p.m Eastern time.
Thanks for your patience and understanding
Apology Goodwill Assistance Offer Contact
9.3 L Y L I LÒNG TIN C A KHÁCH HÀNG l y l i ni m tin c a khách hàng là ph n ng k p th i khi u n i, cho dù v c gi i quy l i cho cá nhân nào, b u m t ng tích c c b ng cách th a nh n v c th tránh các v ti p t c phát sinh Báo cáo nh ng gì s c ho c th c hi kh c ph c s c m b o cho khách hàng r ng doanh nghi p c a ông ta i vi t v n còn mu n ti p t c m i quan h
302 Main • Portland, OR 97272 November 23, 20XX
Please accept our sincerest apologies for the recent mix-up with the shipment of tongue depressors I can assure you that action has been taken to remedy the problem in our warehouse.
As a token of good faith, we have deducted 15 percent from your bill We hope this will help compensate for any inconvenience this problem caused Because of this unfortunate situation, we have discovered a number of errors with our shipping department Consequently, we have brought in a new person to head this department We are confident that our new shipping clerk will keep things running smoothly for you and all of our customers Thank you for bringing the error to our attention.
We hope this will be a satisfactory solution Your corrected order of tongue depressors should be arriving shortly, as they were sent November 22.
TRÁCH NHI M a nh n khi u n i c duy trì m i quan h t t, tuy nhiên, c p cho khách hàng m t bên khác ph i ch u trách nhi m v v này.
3005 Lincolnway • Peoria, IL 61635 March 30, 20XX
Thank you for bringing the problem of late deliveries to our attention I’m sure they must be most aggravating.
As much as we would like to help you, the problem lies with the trucking firm We have contacted them concerning the late deliveries and are reviewing our use of Nelson Trucking as our carrier At present, we have no contract with them but shall be demanding a contract so that we have leverage in such matters I suggest that you contact them, also, to emphasize the seriousness of the situation.
I’m sorry I can’t help you any more than this, but I can assure you that we are trying to remedy the situation as quickly as we can Unfortunately, an immediate solution is dependent upon Nelson Trucking Thank you once again for your understanding.
9.5 NH N TH C KHI U N I - GI I THÍCH M T S
Th a nh n khi u n i c duy trì m i quan h t t b ng cách gi i thích m t s hi u l m gi a khách hàng và doanh nghi p.
I appreciate you bringing to my attention the problem of our Colden Beer and its introductory flyer I understand your confusion perfectly.
When we sent you the letter introducing our new beer, our marketing department mistakenly sent a mock-up of an ad for Eagle’s Wings Ale Naturally, you would be confused because we were referring to the blue eagle on Colden Beer while giving you the bald eagle label of Eagle’s Wings Ale
We are most sorry for this error and have enclosed a corrected flyer.
I hope this letter and the enclosed corrected flyer clear up this unfortunate misunderstanding Thank you once again for bringing this to my attention.
Mr and Mrs John Gallup
Dear Mr and Mrs Gallup:
After our recent auditing, we discovered an underpayment to your account of $53.23 in interest.
The error occurred in the transferring of funds in March from your High-Fi account to your regular savings account
We have corrected your savings account and credited you with $53.23.
I hope this is satisfactory, and I apologize for any confusion this error caused Thank you for your continued patronage.
9.7 XÁC NH – GIAO SAU n c s d xác nh n r t hàng c c nh có s ch m tr
We were pleased to receive your order for 10,000 quarter- inch nuts, part number XK22345JM However, we are unable at this time to fulfill the order.
Our present inventory has been depleted, and that nut is now on back order until mid-July Our supplier of raw materials is unable to supply the materials until July 1, thus pushing us back to mid-July for possible delivery We have tried without success to find an alternate source of raw materials If you like, we could substitute part number
XK22346JM It is a penny higher in price per unit
Otherwise, we will keep your order and rush it to you as soon as we can start production on these nuts again Please let us know your preference this week.
Thank you for your understanding in this matter We apologize for your inconvenience.
9.8 XÁC NH – GI I THÍCH QUY
Gi i thích th t c v n chuy n cho m t khách hàng trong khi xác nh t c.
Thank you for your order of 25 authentic Cherokee head- dresses on August 11, 20XX We will be sending those immediately.
Because of the fragile nature of our headdresses, we hand deliver to our customers within Oklahoma Our delivery day for Tulsa is Friday, which means that your headdresses will arrive this coming Friday, August 17 If this is unsatisfactory, please call us so that we can arrange an alternative delivery date.
Thank you for your business I’m sure you will be most pleased with our headdresses, and we look forward to working with you in the future.
Explanation Action Plan Alternative Plan
Xin l ng c a m ng x n các m i quan h v i khách hàng.
Belle’s Phone Store, Windale Mall
8855 Outer Dr • Waukegan, IL 60079 November 3, 20XX
I wish to personally apologize for your unfortunate treatment by one of our employees last Friday His actions toward you were totally inappropriate.
Because of this situation, the employee has been placed in a position working directly with our inventory, having less contact with customers We would also like to offer you a
$50 gift certificate for merchandise at our store We value our customers and hope this token will help compensate for the embarrassment you felt We are increasing our training in customer relations for all of our employees to avoid just such a problem occurring again.
Thank you for your business and your understanding We hope this is a satisfactory solution to the problem.
Goal of Customer Satisfaction Result
Thông báo cho khách hàng v s i a ch m b o v i h r i này s không n h ho c s có l i cho h
P.O Box 22 • Marquette, MI 49855 May 4, 20XX K.J
On July 1, 20XX, Marco Paper Clips will be moving to Des
Moines, Iowa This move should greatly benefit your company.
We are excited about the move to Des Moines Our move will help you receive shipments more quickly It will also reduce the cost of shipping to Marco, and we can pass those savings on to you Des Moines’ larger labor market also allows us to expand our facilities and product line We feel this will definitely benefit our customers.
Please feel free to contact us if you have any concerns Our new address in Des Moines will be: Marco Paper Clips, 3567
Grandview, Des Moines, IA 54421 Our toll-free number will be 800-BUY-CLIP.