(Luận văn) the effect of transpormational leadership factors on organizational commitment, job satisfaction and trust in vietnamese state owned organizations

to UNIVERSITY OF ECONOMICS HO CHI MINH CITY tn gh International School of Business p ie w n ad lo th yj an lu la ip uy Pham Trong Kha n va tz n oi m ll fu THE EFFECT OF TRANSFORMATIONAL LEADERSHIP FACTORS ON ORGANIZATIONAL COMMITMENT, JOB SATISFACTION AND TRUST IN VIETNAMESE STATE-OWNED ORGANIZATIONS z ht vb k jm om l.c gm MASTER OF BUSINESS (Honours) an Lu n va re y te th Ho Chi Minh City – Year 2014 to tn gh p ie UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business w n ad lo th yj an lu la ip uy Pham Trong Kha n va tz n oi m ll fu THE EFFECT OF TRANSFORMATIONAL LEADERSHIP FACTORS ON ORGANIZATIONAL COMMITMENT, JOB SATISFACTION AND TRUST IN VIETNAMESE STATE-OWNED ORGANIZATIONS z ht vb k jm ID: 22120051 om l.c gm an n va SUPERVISOR: Dr Pham Quoc Hung Lu MASTER OF BUSINESS (Honours) re y te th Ho Chi Minh City - Year 2014 to tn gh p ie w n ad lo th yj an lu la ip uy n va tz n oi m ll fu z ht vb k jm om l.c gm an Lu n va re y te th TABLE OF CONTENTS t to ACKNOWLEDGEMENT ng ABSTRACT hi ep CHAPTER 1: INTRODUCTION 1.1 Research background w n ad lo 1.2 Research objectives u yj th 1.3 Significance of research 1.4 Research methodology and research scope yi pl 1.5 Research structure n ua al CHAPTER 2: LITERATURE REVIEW n va 2.1 Transformational leadership m ll fu 2.2 Relationship between transformational leadership factors and job satisfaction …8 n oi 2.3 Relationship between transformational leadership factors and trust 11 t 2.4 Relationship between transformational leadership and organizational z z commitment…………………………………………………………………………………12 vb j ht 2.5 Relationship between idealized influence, empowerment and organizational m k Commitment 14 gm 2.6 The conceptual model and hypotheses of the research 17 om l.c CHAPTER 3: RESEARCH METHODOLOGY 19 3.2 Data collection and procedure 21 n va 3.3 Questionnaire design 22 an Lu 3.1 Sample 20 CHAPTER 4: DATA ANALYSIS AND RESULTS 27 4.1 Respondents’ demographics 27 y te re 3.4 Data analysis method 25 4.2 Reliability Analysis 28 4.3 Exploratory Factor Analysis (EFA) 30 t to 4.4 Regression Analysis 34 ng hi 4.4.1 Multiple Regression Analysis to define the effect of idealized influence, ep inspirational motivation, intellectual stimulation, individualized consideration on job w n satisfaction ……………………………………………………………34 lo ad 4.4.2 Multiple Regression Analysis to define the effect of inspirational motivation, u yj th intellectual stimulation, individualized consideration on Trust 40 yi 4.4.3 Multiple Regression Analysis to define the effect of inspirational motivation, pl n ua al intellectual stimulation, individualized consideration on Commitment………… 43 4.4.4 Simple Regression Analysis to define the effect of idealized influence on va n empowerment ………… .46 m ll fu 4.4.5 Simple Regression Analysis to define the effect of empowerment on n oi commitment……………………………………………………………………… 47 t z CHAPTER 5: CONCLUSION, IMPLICATIONS AND LIMITATIONS 51 z j ht vb 5.1 Conclusion and discussion 51 k m 5.2 Implications 52 gm 5.3 Limitations and future research direction 53 om l.c REFERENCES 55 APPENDICES 65 an n va Appendix B: Questionnaire (English Version) Lu Appendix A: Guidelines for In-depth Interview y te Appendix D: Histogram, Normal Regression & Scatter plot of Dependent re Appendix C: Questionnaire (Vietnamese Version) (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations LIST OF FIGURES t to ng Figure 2.1: A theoretical model hi ep Figure 3.1: Research Process w Figure D-JS1: Histogram of Job Satisfaction n lo ad Figure D-JS2: Normal Plot of Job Satisfaction u yj th Figure D-JS3: Scatter Plot of Job Satisfaction yi pl Figure D-TR1: Histogram of Trust n ua al Figure D-TR2: Normal Plot of Trust n va Figure D-TR3: Scatter Plot of Trust m ll fu Figure D-CO1: Histogram of Organizational Commitment n oi t Figure D-CO2: Normal Plot of Organizational Commitment z j ht vb Figure D-EM1: Histogram of Empowerment z Figure D-CO3: Scatter Plot of Organizational Commitment gm om l.c Figure D-EM2: Scatter Plot of Empowerment k m Figure D-EM2: Normal Plot of Empowerment an Lu n va y te re (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations LIST OF TABLES t to ng Table 3.1 Source of measurement scale hi ep Table 4.1: Sample Demographics w n Table 4.2 Reliability test result ad lo Table 4.3 KMO and Bartlett's Test u yj th Table 4.4 Rotated Component Matrix yi pl n ua al Table 4.5 Total Variance Explained Table 4.6 Correlations matrix of Job Satisfaction, Idealized influence, Inspirational motivation, va n Intellectual stimulation and Individual consideration m ll fu Table 4.7 Model Summary of multiple regression analysis t n oi Table 4.8 ANOVA of multiple regression analysis z z Table 4.9 Coefficients of multiple regression analysis j ht vb Table 4.10 Correlations matrix of Trust, Inspirational motivation, Intellectual stimulation and om l.c Table 4.12 ANOVA of multiple regression analysis gm Table 4.11 Model Summary of multiple regression analysis k m Individual consideration an Lu Table 4.13 Coefficients of multiple regression analysis (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations y te Table 4.15 Model Summary of multiple regression analysis re stimulation and Individual consideration n va Table 4.14 Correlations matrix of Commitment, Inspirational motivation, Intellectual (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations Table 4.16 ANOVA of multiple regression analysis Table 4.17 Coefficients of multiple regression analysis t to ng Table 4.18 Model Summary of simple regression analysis hi ep Table 4.19 ANOVA of simple regression analysis w Table 4.20 Coefficients of simple regression analysis n lo ad Table 4.21 Model Summary of simple regression analysis u yj th Table 4.22 ANOVA of simple regression analysis yi pl Table 4.23 Coefficients of simple regression analysis n ua al Table 4.24 Summary of hypotheses testing result n va m ll fu t n oi z z j ht vb k m gm om l.c an Lu n va y te re (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations t to ng hi ep w n ad lo yi u yj th pl n ua al n va m ll fu t n oi z z j ht vb k m gm om l.c an Lu n va y te re (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations ABSTRACT t to According to many previous studies, the effective leaders are one of the most ng important factors creating influences on the performance in the Vietnamese state- hi ep owned organizations; The purpose of this study was to investigate the relationship w between transformational leadership factors and job satsifactions, trust and n lo ad organizational commitment in Vietnamese state-owned organizations There are 208 u yj th qualified respondents including 123 men (occupied 59 percent) and 85 women yi (occupied 41 percent), aged from 22 to over 40 years old All of respondents have pl n ua al over 2-year working experiences and there are about 23% of respondents who are n va keeping at least Deputy Manager positions including indealized influence, inspirational motivation, n oi factors m ll fu The findings of the study indicated that transformational leadership intellectual t stimulation and individualized consideration have significant and positive correlations z z with job satisfaction, trust and organizational commitment vb j ht The research results have contributed to the literature and provided more m k evidences for the managers in their decisions of their workforce However, the gm sample for the research is still limited due to the application of convenient sampling om l.c method and surveyed only in Ho Chi Minh City and Vung Tau city an Lu Keywords: transformational leadership, indealized influence, inspirational motivation, y te (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations re organizational commitment n job satisfaction, trust and va intellectual stimulation and Individualized consideration, (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 64 - Walton, R E (1985) From control to commitment in the workplace Harvard Business Review, 63, 76-85 t to ng Wellins, R S., Byham, W., & Wilson, J (1991) Empowered teams: Creating self-directed hi ep workgroups that improve quality, Productivity, and Participation San Francisco: Jossey-Bass w n ad lo Zaccaro, S J., & Klimoski, R J (2001) The nature of organizational leadership: Understanding the performance imperatives confronting today's leaders San u yj th Francisco: Jossey-Bas yi pl n ua al n va m ll fu t n oi z z j ht vb k m gm om l.c an Lu n va y te re (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 65 - Appendices Appendix A: Guidelines for In-depth Interview t to ng Measure scales Comments hi Instills pride in me for being associated with him/her Goes beyond self-interest for the good of the group ep w Behaves in ways that builds my respect n ad lo Display confidence in each other Talks about their most important values and beliefs Considers the moral and ethical consequences of decisions u yj th All respondents expressed yi that they understood the pl n ua al meaning of words used in Emphasizes the importance of having a collective sense of the scales and what the mission scales implied However, va the interviewees proposed Clarify the central purpose underlying our actions Sets high standards 10 Talks optimistically about the future 11 Talks enthusiastically about what need to be accomplished my”for all items 12 Expresses confidence that goals will be achieved n fu that the researcher should m ll change the now "you" to n oi "me" and “your” to “ t z z Moreover, they also vb recommended to add the each sentence to be easy to Seeks differing perspectives when solving problems understanding in Vietnamese questionnaire version assignments om l.c Suggests new ways of looking at how to complete gm n va been questioned before an Encourage each other to rethink ideas which had never Lu 16 subject “ Manager” before are appropriate k 15 Re-examines critical assumption to question whether they m 14 j ht 13 Treats me as an individual rather than just as a member of a group (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations y te 18 Spend time teaching and coaching re 17 (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 66 - t to ng hi Helps me to develop my strengths 20 Provide useful advice for each other’s development 21 The work I am doing is important 22 I feel I have a lot of latitude in what I am doing 23 I have a sense of freedom in what I am doing ep 19 All respondents expressed that they understood the meaning of words used in w I am determining what I on my job scales implied However, n 24 the scales and what the lo ad the interviewees proposed that the researcher should organization change the now “ you” to u yj th 25 I would be happy to spend the rest of my career with this yi “I” pl n ua al 26 the researcher should Right now, staying with my organization is a matter of change the “ your” to va necessity as much as desire “my” n fu I really feel as if this organization's problems are my own t All respondents expressed I feel quite confident that my leader will always try to z 29 employers n oi 28 I not feel any obligation to remain with my current m ll 27 z vb treat me fairly that they understood the meaning of words used in j ht the scales and what the I feel a strong loyalty to my leader 31 I would support my leader in almost any emergency 32 I have a strong sense o f loyalty toward my leader 33 The way my job provides for steady employment change the now “ you” to 34 The way my co-workers get along with each other “I” 35 The working conditions 36 The chances for advancement on this job m 30 k scales implied However, gm the interviewees proposed om l.c that the researcher should an Lu n va y te re (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 67 - Appendix B: Questionnaire (English Version) t to Dear Sir/Madam, ng hi This survey is done by the University of Economics of Ho Chi Minh City The primary ep purpose of this study is to improve the understanding of the relationship between transformational leadership factors and job satisfaction, organizational commitment and trust w n This questionnaire is completely confidential and will only be used in this research scope lo ad When you finish, please seal your questionnaire in the envelope provided yi u yj th Thank you very much pl In relation with your organization, to what extent you disagree or agree with the following statements? Please circle one suitable number for each statement: n ua al n va Strongly disagree Strongly agree ▼ ▼ fu Instills pride in me for being associated with him/her Goes beyond self-interest for the good of the group Behaves in ways that builds my respect Display confidence in each other 5 Talks about their most important values and beliefs Considers the moral and ethical consequences of decisions t n oi z z k gm 5 Clarify the central purpose underlying our actions Sets high standards 10 Talks optimistically about the future 11 Talks enthusiastically about what need to be accomplished 12 Expresses confidence that goals will be achieved 13 Re-examines critical assumption to question whether they 5 an n va y te re (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations Lu om l.c mission m Emphasizes the importance of having a collective sense of j ht vb m ll (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 68 - are appropriate 14 t to ng 15 Seeks differing perspectives when solving problems Suggests new ways of looking at how to complete assignments 5 5 5 hi ep Encourage each other to rethink ideas which had never been 16 questioned before w n Spend time teaching and coaching ad lo 17 Treats me as an individual rather than just as a member of a group yi u yj th 18 Helps me to develop my strengths 20 Provide useful advice for each other’s development 21 The work I am doing is important 22 I feel I have a lot of latitude in what I am doing 23 I have a sense of freedom in what I am doing 24 I am determining what I on my job 5 pl 19 n ua al n va m ll fu t n oi organization Right now, staying with my organization is a matter of gm 5 I really feel as if this organization's problems are my own 29 I feel quite confident that my leader will always try to treat 4 n va me fairly an Lu 28 om l.c employers k I not feel any obligation to remain with my current m necessity as much as desire j ht vb 27 z 26 I would be happy to spend the rest of my career with this z 25 31 I would support my leader in almost any emergency 32 I have a strong sense o f loyalty toward my leader (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations y te I feel a strong loyalty to my leader re 30 (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 69 - t to ng hi The way my job provides for steady employment 34 The way my co-workers get along with each other 35 The working conditions 36 The chances for advancement on this job ep 33 There are following positions in the organization: w n Director ad lo Deputy director u yj th Department manager yi Department deputy manager pl n ua al Employee n va Please select a suitable number for each of following questions: (a) What was your first position in the organization? fu m ll (b) What is your present position? □ Female z □ Male t Gender: n oi Lastly, a couple of questions about you: z Year j ht vb What year did you start working? ………… k m ………… om l.c Thank you very much Year gm What year did you start working in Company? an Lu n va y te re (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 70 - Appendix C: Questionnaire (Vietnamese Version) t to Kính gửi Anh/Chị, ng Khảo sát thực Trường Đại Học Kinh Tế TP.HCM Mục đích hi ep nghiên cứu để nâng cao hiểu biết yếu tố lãnh đạo hài lịng cơng việc, tính cam kết tin tưởng tổ chức Kết khảo sát hồn tồn bí mật w sử dụng phạm vi nghiên cứu Khi Anh/Chị hoàn thành khảo sát, xin vui n ad lo lòng bỏ vào bao thư cung cấp, niêm phong gửi cho Chân thành cảm ơn đóng góp Anh/Chị u yj th yi Tại nơi làm việc, Anh/Chị đồng ý không đồng ý mức độ khác với pl nhận định sau Anh/Chị vui lòng khoanh tròn lựa chọn Anh/Chị từ đến n ua al cho nhận định n va Rất đồng ý ▼ ▼ Cấp hướng tơi gạt bỏ lợi ích cá nhân để hướng đến lợi t Cấp mang lại cho niềm tự hào làm việc n oi m ll fu Rất không đồng ý 5 5 z ích tập thể z 4 5 5 (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations y te Cấp đặt tiêu chuẩn cao công việc re khai công việc n Cấp làm rõ mục tiêu chung để làm sở triển va Cấp thường nhấn mạnh tầm quan trọng tập thể an định Lu Cấp thường xem xét yếu tố đạo đức trước om l.c việc gm Cấp thường đề cập giá trị niềm tin cơng k m Có tin tưởng lẫn công việc cấp j ht Việc làm cấp làm cho tôn trọng vb (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 71 - t to ng Cấp đề cập điều lạc quan tương lai 11 Cấp say mê trao đổi công việc cần đạt 12 Cấp thể tự tin mục tiêu hoàn thành 5 5 5 5 hi 10 ep 13 Cấp thường xem xét giả thiết quan trọng để đưa định phù hợp Cấp tìm kiếm quan điểm cách nhìn nhận khác w n 14 ad lo giải vấn đề Cấp gợi ý, đề xuất cách nhìn mẻ để hồn u yj th 15 thành cơng việc yi Cấp khuyến khích suy nghĩ lại ý tưởng mà trước pl 16 Cấp dành thời gian đào tạo huấn luyện nhân viên 18 Cấp quan tâm đến cá nhân 19 Cấp giúp tơi phát triển mạnh 20 Cấp đưa lời khuyên giúp cho phát triển 21 Công việc thực quan trọng 5 gm n va 17 t n ua al chưa hỏi đến m ll fu n oi z j ht vb Tôi cảm thấy tơi có quyền xử lý cơng việc tơi phụ z 22 trách 24 Tơi có quyền định công việc làm 5 5 25 n mong muốn va chức Tôi thực cảm thấy vấn đề tổ chức (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations y te Tôi không cảm thấy bị ràng buộc phải lại làm việc cho tổ re 28 Hiện tại, lại làm việc cho tổ chức điều mà an 27 hết quãng thời gian làm việc cịn lại Lu 26 Tơi vui làm việc cho tổ chức đến k Tơi có tự định xử lý cơng việc làm om l.c m 23 (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 72 - vấn đề tơi 29 Tơi cảm thấy tự tin cấp luôn đối xử với Tôi cảm thấy trung thành cấp Tôi hỗ trợ cấp trường hợp khẩn cấp 5 5 5 t to cách công ng 30 hi ep 31 Tơi có ý thức mạnh mẽ trung thành cấp w 32 n ad lo Công việc mang lại cho ổn định vững 34 Tôi cảm thấy hài lịng đồng nghiệp 35 Tơi đánh giá tốt điều kiện môi trường làm việc tổ yi u yj th 33 pl 36 n ua al chức Cơng việc có hội thăng tiến tương lai va n Có vị trí sau tổ chức Anh/Chị: m ll fu Giám Đốc Phó Giám Đốc Trưởng Phịng Phó Trưởng Phịng Nhân viên t n oi z z j ht vb k m gm Vui lòng chọn số phù hợp để điền vào ô trống bên cho câu hỏi sau: om l.c (a) Vị trí Anh/Chị vào làm việc tổ chức này? (b) Vị trí Anh Chị? □ Nam an Giới tính: Lu Sau cùng, vài câu hỏi Anh/Chị: □ Nữ ……… ……… Xin Cám ơn (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations y te Năm re Anh/Chị bắt đầu làm việc tổ chức từ năm nào? n Năm va Anh/Chị bắt đầu làm từ năm nào? (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 73 - Appendix D: Histogram, Normal Regression & Scatter plot of Dependent Variable: Job Satsifaction t to ng hi ep w n ad lo yi u yj th pl n ua al n va m ll fu n oi Figure D-JS1: Histogram of Job Satsifaction t z z j ht vb k m gm om l.c an Lu n va y te re Figure D-JS2: Normal Plot of Job Satsifaction (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 74 - t to ng hi ep w n ad lo yi u yj th pl n ua al n va fu m ll Figure D-JS3: Scatter Plot of Job Satsifaction t n oi Variable: Trust z z j ht vb k m gm om l.c an Lu n va y te re Figure D-TR1: Histogram of Trust (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 75 - t to ng hi ep w n ad lo yi u yj th pl n ua al n va m ll fu t n oi Figure D-JS2: Normal Plot of Trust z z j ht vb k m gm om l.c an Lu n va y te re Figure D-TR3: Scatter Plot of Trust (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 76 - Variable: Organizational Commitment t to ng hi ep w n ad lo yi u yj th pl n ua al n va m ll fu Figure D-CO1: Histogram of Organizational Commitment t n oi z z j ht vb k m gm om l.c an Lu n va y te re Figure D-CO2: Normal Plot of Organizational Commitment (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations - 77 - t to ng hi ep w n ad lo yi u yj th pl n ua al n va Figure D-CO3: Scatter Plot of Organizational Commitment Variable: Empowerment m ll fu t n oi z z j ht vb k m gm om l.c an Lu n va (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations y te re Figure D-EM1: Histogram of Empowerment (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations (Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations(Luận.văn).the.effect.of.transpormational.leadership.factors.on.organizational.commitment job.satisfaction.and.trust.in.vietnamese.state.owned.organizations