Luận văn bảo vệ quyền lợi người tiêu dùng trong giao dịch mua sắm trực tuyến theo hợp đồng giao kết từ xa

LOI CAM DOAN Tdi ten la Huynh Nhir, m3 so hoc vien la 08610209 13 hoc viSn ldp Cao hoc Lu$t Kinh tc Khoa 2018 Truong Dai hoc Kinh tc - Lu?t, Dai hoc Quoc gia Thanh Ho Chi Minh 13 tdc gia cua Luan van thac si vcri de tai: "Bao vc quycn loi ngiroi tieu dung giao dich mua sam true tuyen theo hop dong giao ket tir xa" (Sau day goi tat la “Luan van") Tdi xin cam doan tat ca cdc ngi dung dirge trinh b3y luan v3n la ket qua cua qua trinh nghicn cuu cua tdi duoi sir hirong dan cua giang vicn hudng dan khoa hgc - PGS I S Nguyen Ngpc Dicn Trong luan v3n co trich dan nhieu dicu liqlt hi$n hanh; sir dyng mgt so y kicn, quan dicm khoa hgc cua mgt so tac gia cung nhu tong hgp tn thuc tir nhung cong trinh nghien cuu da cong bo Cac thong tin deu dugc trich dan nguon cy the chinh xac va c6 the kiem chirng C3c (hong tin dugc sir dung Luan van la hoan loan khach quan va trung thuc TAC GIA I)ANH MVC CAC CHtT VIET TAT CHtJ VI£T TAT CVM TU DUOC VlfeT TAT BLDS Bp lu$t dan s\r HDGKTX Hpp dong giao ket tir xa Lu$l BVQLNTD Lu$t Bao vp quyen Ipi nguoi lieu dung NTD Nguoi tieu dung Nghi dinh so 99/2011/ND-CP Nghi dinh sd 99/2010/ND-CP ngiy 27 thdng 10 r nam 2011 cua Chinh phu quy dinh chi tict va hurong dan thi hanh mot so dieu cua Luat Bao vc quyen Ipi nguoi lieu dung Nghi dinh so 52/2013/ND-CP Nghj dinh sd 52/2013/ND-CP 16 thang nam 2013 cua Chinh phu quy dinh vc thinmg mai dipn tir Nghj dinh so 98/2020/ND-CP 26 thiing nam 2020 cua Chinh phu quy djnh xir phat vi pham hanh Nghi dinh so 98/2020/ND-CP chinh boat dong thuong mai, san xuat, buon ban hang gia hang earn va bao vp quyen Ipi nguoi tieu dung Thong tu so 59/2015/TT-BCT 31 thang 12 nSm Thong tir sd 59/2015/TT-BCT 2015 cua BQ Cong Thuong quy djnh ve quan ly hoat dpng thuong mai dicn tir qua img dung tren thiet bi di dong MVC LVC PHAN MO DAU CHUONG 1: MOT SO LV LUAN CHUNG VE BAO VE QUYEN LQI NGUdl TIEU DUNG TRONG GIAO DfCH MUA SAM TRtfC TUYEN THEO HOP DdNG GIAO KET TU XA 1.1 Khai quat chung vc nguui tieu dung va van de bao vc nguui tieu dung giao djeh mua sam trgc luycn .8 1.1.1 Khai niem ngudri lieu dung 1.1.2 Van de bao vg nguui lieu diing 10 1.1.2.1 Sa luge vc phap luat bao vc nguui lieu dung tai Vigt Nam 10 1.1.2.2 Nguyen tic bao vg quyen Igi nguixi tieu dung 11 1.1.2 Cac quyen cor ban cua ngudi lieu dung 13 1.1.3 Khai nient, die diem vc giaodich mua sSm true tuycn 15 1.2 Khai quat chung vc hgp dong giao ket tir xa 17 1.2.1 Khai niem hop dong giao ket tir xa 17 1.2.2 Nhttng d$c tnrng cua hgp dong giao ket tir xa .18 •* 1.2.2.1 Chti the tham gia giao ket hop dong .19 1.2.2.2 Doi lirgng, hinh thirc hup dong, phuung ticn giao ket hgp dong 19 1.2.2.3 Trinh tu giao ket hop dong 20 1.3 Sir can thiet bao ve quyen Igi nguui tieu diing giao dich mua sam true luyen lheo hgp dong giao k«3l tir xa 25 1.4 Mot so quy dinh cua Lien minh Chau Au ve hgp dong giao ket tir xa 26 Ket luan Chuo'ng 32 CIIUONG 2: PHAP LUAT BAO VE QUYEN LQ1 NGUOl TlfiU I)t)NG TRONG GIAO DICH MUA SAM TRyC TUYEN THEO HOP DONG GIAO KET TL XA TAI VIET NAM 33 2.1 Thue trang bao v? quyen Ini nguoi lieu dung irong giao dich mua sim true 12 , dap ung nhu cau mua sim hiyn dai mdi me thuan lien cua ngudi ticu dung Thong qua hinh thuc giao djeh mua s3m tryc tuycn nguoi tieu dung cd the de dsmg tim hicu duyc c£c thong tin vc san pham hang hoa3 minh muon mua va tiep can td nhicu nguon cung cap thong tin da dang nhu: tivi; website thuong mai dien tu bin hang4, mang xa hoi (Facebook Zalo Instagram Tik 11 Theo Bach khoa loan thxr mo Wikipedia, Internet (thuong dirge doc then khau am Heng Vi$t la "in-tu-nct’) let mdt lx- thing thdng tin to&n cdu cd the dugc tniy nhap edng cong gdm cAc mang may tinh dirge lien kct vdi lie thong nav truycn thong tin then kicu noi chuycn goi du ligu (packet switching) dv«i tren mg< giao thuc lidn mang da dugc chuan hda (giao thuc IP) He thong bao gdm hang nghn mang mdy tfnh nho hon cua cac doanh nehiep cua cac vicn nghicn cini va cac tnrdng d