Nâng cao khả năng giao tiếp cho các nhà quản lý giáo dục trên địa bàn tỉnh vĩnh phúc cơ sở cho các chương trình đào tạo

ENHANCING THE COMMUNICATION SKILLS OF EDUCATIONAL MANAGERS IN VINH PHUC PROVINCE: BASIS FOR A TRAINING PROGRAM A Dissertation Presented to the Faculty of the Graduate School Southern Luzon State University, Lucban Quezon, Philippines In Collaboration with Thai Nguyen University, Socialist Republic of Vietnam In Partial Fulfillment of the Requirements for the Degree of Doctor in Education Management By HOANG VAN BINH - PEACE March 2014 i APPROVAL SHEET i DEDICATION This piece of work is dedicated To My Family ii ACKNOWLEDGMENT The researcher wishes to extend her most sincere gratitude to the following people who made this piece of work a reality. Dr. Cecilia N. Gascon, President of Southern Luzon State University, Republic of the Philippines, who made possible the linkage with Thai Nguyen University and the offering of Doctor in Education Management, through the ITC-TUAF; Dr. Dang Kim Vui, the President of Thai Nguyen University, who made the linkage with Southern Luzon State University, Republic of the Philippines and the offering of Doctor of Education Management, through the ITC-TUAF; Dr. Ricaryl Catherine P. Cruz, for her support and supervision throughout my graduate study program. Her kindness and daily instructions in the last three years are greatly appreciated and this dissertation is as much her work as mine; Prof. Nordelina Ilano, Director, Office for International Affairs of URS for her support to the Ph.D.Ed.M students; Dr. Tran Thanh Van, the Dean of the Graduate School of Thai Nguyen University, for his assistance and encouragement to pursue this study; Dr. Dang Xuan Binh, the Director of International Training Center, for his assistance and encouragement to pursue this study; Dr. Nguyen Thanh Hai, the Vice Director of International Training Center, for his assistance and encouragement to pursue this study as Ph.D.Ed.M Class Manager; To all the SLSU and TNU Professors, for their support and guidance extended throughout the graduate studies in Thai Nguyen University, Vietnam; To his ever dearest friends for their kindness and remarkable support; To his family, for their support, encouragement for being the sources of greatest inspiration, which made his career a success. iii ABSTRACT In management psychology, humans are considered central factors, throughout the management process. People are the subjects as well as the objects of the management relationships. In management, the psychological contact between officials or managers (to communicate) and the major management objects - individual and collective (communication objects) is management communication, it is the basic content of the management. To establish relationships with management objects, to deal with management tasks, to maintain management functions, management staff should have the psychological traits and communication ability in certain management in which communication ability are the most basic elements. In fact, there have not been studies on communication ability of leaders in general and Vinh Phuc province in particular. So the study focuses on communication ability of educational leaders is very useful. Vinh Phuc is a newly re-established province, but has rapidly developed and shown to be a dynamic province during the period of industrialization and integration. One of the causes leading to the development is educational leaders in Vinh Phuc. It expresses that the educational leaders have vision, depth, leadership, communication ability to get the right policies to promote the education and socio-economic development in recent years; however there are some inevitable weaknesses. Therefore, improving the communication ability for educational leaders is necessary. Recognizing the problem, the researcher decided to conduct a study on communication ability of educational leaders to point out the strengths and limitations. The researcher also gives solutions to improve psychological quality, leadership, communication ability of educational leaders to make a rapid development in Vinh Phuc province on the path of industrialization and international integration. Keywords: Education, Ability, Leaders, Skills, Interpersonal, Emotional, Sensitivity, Flexibility, Persuasive, Problem solving. iv TABLE OF CONTENTS TITLE PAGE Page APPROVAL SHEET ii DEDICATION iii ACKNOWLEDGMENT iv ABSTRACT v TABLE OF CONTENTS viii ABBREVIATION x LIST OF TABLES xi LIST OF FIGURES xiii CHAPTER 1 INTRODUCTION………………………………………………………………1 Background of the Study 2 Objective of the Study 3 Hypothesis of the Study 4 Significance of the Study 4 Scope and Limitation of the Study 5 Definition of Terms 6 2 REVIEW OF RELATED LITERATURE AND STUDIES . . . . . . . . . . . . . . 8 Related Literature 8 Related Studies 46 Conceptual Framework 53 3 METHODOLOGY… 54 Locale of the Study 54 v Research Design 55 Population of the Study 55 Instruments 56 Data Gathering Procedure 57 Statistical Treatment 57 4 RESULTS AND DISCUSSION… 60 Respondents Profile 60 Respondents' Perception about communication ability 63 Analysis of factors influencing communication ability of educational leaders 76 Comparison of respondent’s perception by personal profile 80 Proposal Training Programs 91 5 SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS.104 Summary of Findings 104 Conclusions 105 Recommendations 106 BIBLIOGRAPHY 107 QUESTIONNAIRE 110 vi ABBREVIATION ANOVA Analysis of Variance ES Emotional skills FS Flexibility skills IC Interpersonal communication PCS Persuasive communication skills PSS Problem solving skills SWOT Strengths-Weaknesses-Opportunities-Threats SPSS Statistical Package for Social Sciences SS Sensitivity skills VIF Variance inflation factor WM Weighted Mean vii LIST OF TABLES Table Page 1 Distribution of Respondents 56 2 Title of the table 56 3 Frequency and Percentage Distribution of Respondents Profile in terms of Age and Gender 60 4 Frequency and Percentage Distribution of Respondents Profile in terms of Educational Qualification 61 5 Frequency and Percentage Distribution of Respondents Profile in terms of Length of Work Experience 61 6 Frequency and Percentage Distribution of Respondents Profile in terms of Number of Years in Management 62 7 Reliability statistics on Interpersonal communication skills 63 8 Mean Distribution of Respondents Perception in Terms of Interpersonal Communication skills 64 9 Reliability statistics on Emotional skills 65 10 Mean Distribution of Respondents Perception in Terms of Emotional skills 11 Reliability statistics on Sensitivity skills 67 12 Mean Distribution of Respondents Perception in Terms of Sensitivity skills 68 13 Reliability statistics on Flexibility skills 69 14 Mean Distribution of Respondents Perception in Terms of 70 viii Flexibility skills 15 Reliability statistics on Persuasive communication skills 71 16 Mean Distribution of Respondents Perception in Terms of Persuasive communication skills 72 17 Reliability statistics on Problem solving skills in communication process 73 18 Mean Distribution of Respondents Perception in Terms of Problem solving skills in communication process 74 19 Mean distribution of respondents’ perception in terms of average evaluation following citizen 75 20 Descriptive statistics 76 21 ANOVA analysis 77 22 Result regression 78 23 Hypothesis Testing 80 24 Comparisons of respondent’s perception according to profile 81 25 Test homogeneity of variances in term of age 82 26 ANOVA analysis in term of age 83 27 Test homogeneity of variances in term of work experiences 84 28 ANOVA analysis in term of work experiences 85 29 Test homogeneity of variances in term of number of years in management 86 30 ANOVA analysis in term of number of years in management 87 31 Test homogeneity of variances in term of Educational qualification 88 32 ANOVA analysis in term of Educational qualification 89 33 The Independent Sample Test in term of gender 90 [...]... in Vinh Phuc Province 4 53 Map of Vinh Phuc Province 55 ix Chapter 1 INTRODUCTION In management psychology, humans are considered central factors, throughout the management process People are the subjects as well as the objects of the management relationships In management, the psychological contact between officials or managers (to communicate) and the major management objects individual... the findings of the study can bring understanding and harmonious relationship among members of the school systems Teacher, the outcome of the study is of great help to teachers because they were aware of the communication different types of leadership that would affect changes and improvements of the school Scope and Limitation of the Study The primary intent of this study was to further investigate... a certain orientation The essence of exploration orientation is to aware of the enemy, from which mutual adjustment acts, words or gestures Thus, the orientation requires an psychological art to cause sympathy, removes the psychological barrier created difficult barrier to overcome in the process of communication Function of reflective or cognitive: This function is like the purpose of the communication... communication, it is the basic content of the management To establish relationships with management objects, to deal with management tasks, to maintain management functions, management staff should have the psychological traits and communication ability in certain management in which communication ability are the most basic elements In fact, there have not been studies on communication ability of leaders in... stick together, understand each other and co-exist and develop In other words, communication is the relationship between human beings together in human society (the family, in offices, factories, in schools, in business, in 9 the market, the street, at the conference etc.) when people carry out production activities, entertainment, recreation, learning, fighting, diplomacy, leadership, science, politics,... wisdom is developed, rich The concept of communication Communication skills is the ability to apply knowledge and use means of communication on the perception of the external manifestations and your psychological changes According to the A.A.Bodalov and A.N.Leonchiev (2008), the communication has three phases: controlling phase, adjustment and development process of communication; the communicative analysis... sub-divided into reading skills on facial expressions, gestures, body language, words and perceptual skills transfer from the outer to the inner nature The positioning skills: is the ability to build model psychology, portrait personality of the object This is the ability to identify the position in communication, to know to put his position on the position of the object to be happiness, sadness with joy, their... communication have defined communication in management as follows: Communication in leadership management is the interaction between the leaders with their superiors, management object and others in terms of psychology in order to create mutual empathy in acquiring, processing communication management, the implementation of the management functions Functions of communication Function of oriented human activities:... Recognizing the problem, the researcher decided to conduct a study on communication ability of educational leaders to point out the strengths and limitations The researcher also gives solutions to improve psychological quality, leadership, communication ability of educational leaders to make a rapid development in Vinh Phuc province on the path of industrialization and international integration 2 Objective... old or young, homo-sexual or heterosexual, we expect our friends to accept us, to be dependable and reliable, and to trust us In general, friendships become increasingly important as we grow up High school and college students may find themselves surrounded by friends and potential friends, yet it becomes more difficult to make new friends as we age However, modern friendship is changing as Web-based . psychology, humans are considered central factors, throughout the management process. People are the subjects as well as the objects of the management relationships. In management, the psychological. psychology, humans are considered central factors, throughout the management process. People are the subjects as well as the objects of the management relationships. In management, the psychological. TRAINING PROGRAM A Dissertation Presented to the Faculty of the Graduate School Southern Luzon State University, Lucban Quezon, Philippines In Collaboration with Thai