Nâng cao chất lượng nhân lực tại chi nhánh ngân hàng thương mại cổ phần đầu tư và phát triển nam định

BQ GIAO DQC VA DAO TAO TRUONG DAI HQC KINH TE QU6C DAN DAI HOC KTQD TT THONG TIN THWVIEN PHONGLUAN AN-TVLIEU | LE HONG PHU NANG CAO CHAT LUONG NHAN Ll/C TAI CHI NHANH NGAN HANG THUONG MAI CO PHAN DAU TU* VA PHAT TRIEN NAM DINH Chuyen nganh: KINH TE CHINH TRI LUAN VAN THAC Si • • VHli NGU’OI HUONG DAN KHOA HQC GS TS MAI NGQC CLONG Ha N$i, nam 2013 LOI CAM DOAN Sau qua trinh nghien cuu va tim hieu thuc trang nhan luc tai chi nhanh ngan hang TMCPDT&PT Nam Dinh , toi da nghien cuu va tap hop cac tai lieu de hoan Luan van: “Nang cao chat lu-ffng nhan luc tai Chi nhanh Ngan hang Thicang mai Co phan Dau tir va Phat trien Nam Dinh ” du6i su hu6ng dan tan tinh cua GS TS Mai Ngoc Cwd'ng cung cac thay co Bo mon kinh te chinh tri cua trudng Dai hoc Kinh te Quoc dan Ha Noi Toi xin cam doan Luan van la cong trinh khoa hoc chinh toi nghien cuu va lam ra, cac so lieu bao cao la hoan toan trung thuc./ Tac gia Le Hong Phu BO GIAO DUC VA DAO TAO TRU’O’NG DAI HOC KINH TE QUOC DAN CONG HOA XA HOI CHU NGHIA VIET NAM Doc lap - Ty - Hanh phuc’ BIEN BAN HOI • DONG CHAM LUAN • VAN THAC • SI Theo quyet dinh sd 3177/QD-DHKTQD 15/11/2013 cua Hieu trudng trudng Dai hoc KTQD, Hoi dong cham Luan van Thac si da to chuc cham Luan van cho hoc vien: Le Hong Phu Ten de tai : “Nang cao chat luong nhan luc tai chi nhanh ngan hang thuvng mai cd phan dau tir va phat trien Nam Dinh'" Khoa Iiy: 20 Chuyen nganh : Kinh te chinh tri Vao hoi: 11 hOO, 23/11/2013 tai Trudng Dai hoc KTQD Cac vien hoi dong co mat tai phien hop gom: Ho ten, hoc ham hoc vi CT: PGS TS Dang Van Thidng Chu- ky It- PB 1: PGS.TS Trim Viet Tien °B 2: TS Vu Van Long Ho ten, hoc ham hoc vi Chu Ky TKr TS Nguyen Thi Thanh UV: PGS TS An Nhw Hai ua s5 khSng dupe c-6-ig nhaa kS: qua bar vfi -Iqc vifci phii Cong bar y=u cau chinh sua vk: cue: iuan vau chick The nop chc vien ET SEH NHAN XET LU AN VAN THAC SI KINH TE • • • ■> "> r De tai: Nang cao chat lirong nhan lure tai Chi nhanh Ngan hang Thuong mai co phan Dau tu va Phat trien Nam Dinh Cua hoc vien cao hoc : Le Hong Phu Chuyen nganh : Kinh te chinh tri Nguoi nhan xet : PGS.TS Tr&n Viet Tidn Nhiem vu Hoi dong : Phan bien Sau doc toan bo luan van, toi co nhan xet sau: Str can thiet cua de tai luan van Xuat than tu Ngan hang Kien thiet Viet Nam, sau hon 56 nam phat trien, Ngan hang Thuong mai co phan Dau tu va Phat trien Viet Nam da trd ngan hang ldn dung thu hai he thong NHTM ca nude, vdi so von hon 23.000 ty dong Trong hon 56 nam do, Ngan hang da dong gop quan vao su nghiep phat trien kinh te, xa hoi cua dat nude, dupe xa hoi ghi nhan Ben canh nhtrng ket qua dat dupe thi Ngan hang van nhieu mat ton tai nhu: no xau tang, khoan cua he thong chua thuc su on dinh Trong dieu kien nen kinh te the gidi va nude dang gap nhieu kho khan nhu hien nay, de Ngan hang Thuong mai co phan Dau tu va Phat trien Viet Nam hoat dong co hieu qua va an toan hon, trudc het phai nang cao chat lupng nhan luc, bdi nguoi luon la trung tarn cua moi hoat dong Hien lpi nhuan ma mot lao dong tao mot nam cua Ngan hang Thuong mai co phan Dau tu va Phat trien Viet Nam dung thu tu he thdng ngan hang thuong mai Didu chua tuong xtrng vdi vi the va lpi the cua Ngan hang Chi nhanh Ngan hang Thuong mai cd phan Dau tu va Phat trien Nam Dinh cung nam tinh trang chung Bdi vay de tai ma hoc vien cao hoc lua chon de viet luan van tot nghiep cd y nghia ca ve ly luan va thuc tien Ket cau va phuong phap nghien cuu cua luan van Luan van trinh bay 98 trang Ngoai phan mo dau, ket luan va danh muc tai lieu tham khao, luan van dupe ket cau chuong Day la ket cau truyen thong, phu hop voi doi tuong va muc tieu nghien cuu cua de tai Luan van da xay dung duoc mot true de phan tich, do luan van kha logic Phuong phap nghien cuu phu hop voi chuyen nganh kinh te chinh tri So lieu phong phu, kha cap nhat, co nguon goc ro rang, dang tin cay De tai khong trung voi cac de tai da cong bo ma ngubi doc dupe biet r Nhirng ket qua dat duoc cua luan van Thtr nhat, diem xuat phat nghien cuu va cong cua luan van la nhan dien dupe chat lupng nhan luc ngan hang thuong mai tren cac phuong dien : Khai niem, dac diem, tir luan giai tarn quan cua viec nang cao chat lupng nhan luc Luan van cung da nhan dien dung noi dung chat lupng nhan luc NHTM Do la, (1) Trinh nhan lire cua NHTM; (2) Pham chat chinh tri cua nhan luc; (3) Sue khde cua nhan luc Chung toi cho rang, viec phan tich timg noi dung co the phai ban them, nhung cac noi dung nhu vay la kha day du Day la noi dung quan nhat cua chuong Viec xac dinh dung noi dung cho phep tac gia xay dung dupe mach phat trien luan van kha chac chan de thuc hien muc tieu nghien cuu cua minh Luan van cung da phan tich kha cong cac nhan to anh hubng den chat lupng nhan lire NHTM Cac nhan to dupe luan van luan giai tuong doi toan dien, tir nhung nhan r \ r r r ' t to ve kinh te, xa hoi, co che, chinh sach; quy hoach, ke hoach, dao tao, boi duong, su dung, den nhan to to chuc, quan ly,kiem tra, giam sat can bo; y thuc cua ban than can bo ngan hang Tren co so do, luan van dua dupe tieu chi danh gia chat lupng nhan luc cua NHTM Do la : Tieu chi danh gia ve nang luc chuyen mon; Tieu chi danh gia ve pham chat chinh tri; Tieu chi danh gia ve dao due nghe nghiep Trong tieu chi danh gia ve nang luc chuyen mon, tac gia phan tieu chi nhd, thuoc vao cong viec cua nhan luc, nhu quan ly, nghiep vu tin dung, nghiep vu giao dich va can bo lam cong tac ho trp Dieu da the hien sir co gang va sir am hieu cua tac gia lmh vtre Thu hai, chuong 2, sau tong quan de nguoi doc thay duoc qua trinh hinh thanh, phat trien va chuc nang, nhiem vu cua Chi nhanh Ngan hang Thuong mai co phan Dau tu va Phat trien Nam Dinh, luan van di vao khao sat thuc trang chat luong nhan luc cua Chi nhanh Bam sat noi dung da phan tich d chuong 1, vdi 10 bang sd lieu, va vdi each phan tich kha hop ly, luan van da lam rd duoc thuc trang chat luong nhan luc Chi nhanh tren cac phuong dien : Thuc trang trinh nhan luc; Thuc trang ve pham chat chinh tri; Thuc trang ve the chat Luan van da danh thdi luong kha dai (10 trang tong so 30 trang cua chuong 2) de khao sat trinh nhan luc cua Chi nhanh Ngan hang Thuong mai co phan Dau tu va Phat trien Nam Dinh (tu trang 37- 46) Vdi khao sat cua tac gia, nguoi doc co the hieu rang, doi vdi NHTM noi chung va Chi nhanh Ngan hang Thuong mai co phan Dau tu va Phat trien Nam Dinh noi rieng, trinh nhan luc la van de quan nhat Tren co sd khao sat chat luong nhan luc do, luan van rut duoc tuu, han che va nguyen nhan cua nhung han che Nguoi doc cho rang, tac gia luan van da khach quan va dung cam neu nhung han che ve chat luong nhan luc cua Chi nhanh, nhu han che thu nhat, la, “nang luc trinh cua can bo quan ly chua bat kip vdi yeu cau doi mdi ” (trang 52) Thu ba, chuong 3, vdi each tiep can tuong doi bai ban va hop ly, luan van bat dau tir phuong hudng den giai phap nang cao chat luong nhan luc cua Chi nhanh Ngan hang Thuong mai co phan Dau tu va Phat trien Nam Dinh De cac phuong hudng luan van dua co sue thuyet phuc hon, tac gia da phan tich bdi canh phat trien va nhu cau chat luong nhan lire cua Chi nhanh nhung nam tdi Luan van da de xuat phuong hudng gan vdi noi dung nang cao chat luong nhan luc da phan tich d chuong 1, va giai phap de thuc hien phuong hudng Cac giai phap ma luan van dua ra, tac gia van nhat quan bam theo true luan van da hinh de phan tich, do tinh logic cua luan van kha cao, cac giai phap dua co tinh thuyet phuc giai phap tac gia dua ra, theo chung tdi la tuong doi day du va co tinh kha thi Trong giai phap luan van dua ra, nguoi doc quan tarn den giai phap thu nhat la: r ? r \ “Hoan thien chien lucre, quy hoach, ke hoach phat trien nguon nhan luc cua Chi nhanh Ngan hang Thucmg mai cd phan Dau tu va Phat trien Nam Dinh ” (trang 75) Thiet nghi, day la van de chung ta da noi rat nhieu, ban nhieu nhung di vao cuoc song rat han che r z > •? Mot so van de trao doi cung tac gia - Luan van can lam ro dac diem nhan lire cua NHTM Tuy da co gang nhung luan van chua lam ro dupe dac diem nhan lire cua NHTM, do tinh thuyet phuc chua cao - Luan van dua noi dung chat luong nhan luc NHTM noi dung nen co tieu chi danh gia Bbi vay, luan van nen bo sung them “ Tieu chi danh gia ve the luc nhan luc” - Trong danh muc cac tir viet tat, Ngan hang Thuong mai co phan Dau tu va Phat trien Viet Nam, co kieu viet tat la BIDV va NHTMCPDT&PTVN Luan van nen thong nhat mot kieu viet tat Mat khac, co nhung chu viet tat khong thay luan van dua vao “ danh muc tir viet tat” nhu tir TH o bang 2.1 (trang 36) Luan van qua nhieu loi chinh ta, nhu trang 18, 19 va loi ky thuat nhu 3.1.1 roi den 3.1.3, khong thay 3.1.2 Ket luan Luan van dupe nghien cuu mot each kha nghiem tuc Luan van co ket cau hop ly, so r r lieu phong phu va kha cap nhat Mac du mot so han che, nhung luan van da dap ung dupe yeu cau cua mot luan van thac si kinh te Tac gia luan van xung dang dupe nhan hoc vi thac si kinh te Ha Noi, 22 thang 11 nam 2013 Nguoi nhan xet CONG HOA XA HOI CHU NGHIA VIET NAM Doc lap-Tur do-Hanh phuc Ha Noi, ngayfy thcmg 11 nam 2013 NHAN XET LUAN VAN THAC SI KINH TE De tai luan van : Nang cao chat luong nhan luc tai chi nhanh Ngan hang thuong mai co phan dau tu va phat trien (NHTMCP DT&PT) Nam Dinh Chuyen nghdnh: Kinh te chinh tri Ca so' ddo tao : Truong Dai hoc Kinh te quoc dan Ha Noi Hoc vien: Le Hong Phu Ngtedi nhan xet : TS Vu Van Long - Ngan hang Nha nude Viet Nam Sau doc toan bo luan van va tham chieu cac tai lieu lien quan, toi co y kien nhan xet nhu sau: Tinh cap thiet cua de tai luan van: Moi to chuc, moi doanh nghiep muon phat trien thi can phai co cac nguon luc cua sir phat trien nhu: tai nguyen thien nhien, von, khoa hoc - cong nghe va nguoi Trong cac nguon luc thi nguon lire nguoi, hay nguon nhan lire la quan nhat, co tinh chat quyet dinh su tang trudng va phat trien kinh te cua moi to chuc, moi doanh nghiep tir trudc den Nhan thuc duoc tarn quan cua nguon nhan lire doi vdi sir phat trien cua doanh nghiep, cac doanh nghiep deu cd chien luo'c phat trien nguon nhan lire cua minh, nham tao doi ngu lao dong cd tri thuc tot, cd ky nang cao va co tinh nhan van sau sac Doanh nghiep da gan chat chinh sach phat trien nguon nhan luc tong the chien lupc phat trien toan dien cua don vi Ngan hang thuong mai co phan dau tu va phat trien (NHTMCP DT&PT) la mot nhung NHTM Nha nude Ion moi dupe cd phan hoa, cd mang ludi hoat dong rong khap pham vi ca nude, nguon nhan lire roi rao Cong tac phat trien nguon nhan lire cua chi nhanh luon dupe quan tarn, la yeu to quyet dinh doi vdi sir phat trien cua chi nhanh Tuy nhien, chat luong nguon nhan luc co thuc su dap ung yeu cau cua qua trinh cd phan hoa, dac biet la yeu cau hoi nhap quoc te, co cau va sir phan bo nguon nhan luc co thuc sir hop ly, luon la van de dat cho he thong ngan hang noi chung va Chi nhanh NHDTPT Nam Dinh noi rieng Vi vay, viec lira chon de tai: "Nang cao chat luong nhan luc tai chi Ngan hang thicang mai cd phan dau tic va phat trien (NHTMCP nhanh DT&PT) Nam Dinh” cua hoc vien Le Hong Phu co y nghia ve mat khoa hoc va thuc tien De tai luan van khong trung lap voi cac de tai khoa hoc khac ma toi duoc biet tu trudc den r r r Ket cau, phuong phap tiep can va hinh thuc trinh bay cua luan van: r \ r r Luan van duoc trinh bay theo ket cau chuong truyen thong la phu hop va logic, cac chuong, cac muc can doi Noi dung cac chuong sap xep co tinh he thong, trinh bay gon, ro, thich hop voi yeu cau cua chu de nghien cuu Phuong phap tiep can khoa hoc, bien chung ket hop dupe giua ly luan va thuc tien, ket hop phan tich voi tong hop va so sanh ve chat lupng nhan luc tai chi nhanh A A Ngan hang thuong mai co phan dau tu va phat trien Nam Dinh thoi ky nghien cuu Ket qua nghien ciru va dong gop moi cua luan van: Mot la, Luan van trinh bay co tinh he thong, khoa hoc nhung van de ly luan co ban ve nguon nhan luc, chat lupng nguon nhan luc, tarn quan cua viec nang cao chat lupng nguon nhan luc cua NHTM; Noi dung, cac nhan to anh huong va tieu chi danh gia chat lupng nguon nhan luc cua NHTM Sau nghien cuu kinh nghiem ve nang cao chat lupng nhan luc tai chi nhanh Ngan hang thuong mai co phan Cong thuong Nam Dinh, tac gia da rut bai hoc kinh nghiem doi voi NHDTPT Nam Dinh Co the thay rang each tiep can van de cua tac gia luan van la hop ly, khoa hoc lam co so cho cac nghien cuu ve sau Hai la, Sau khai quat ve qua trinh hinh thanh, chuc nang, nhiem vu, co cau to chuc cua chi nhanh NHDTPT Nam Dinh, luan van da de cap den thuc trang chat lupng nhan luc cua chi nhanh nam tu 2008 den 2012, ve cac mat: trinh nguon nhan luc (bang 2.2-2.5), pham chat chinh tri cua nhan luc (tinh than trach nhiem, dao due nghe nghiep, su say me voi nghe), the chat nhan luc cua chi nhanh Theo tac gia thi chat lupng nguon luc cua chi nhanh a r a r khong dong deu, co khoang each giua quy mo, co cau va chat lupng dao tao voi nhu cau su dung lao dong Co su chenh lech kha Ion ve y there, thai lam viec, trinh chuyen mon, nghiep vu, ngoai ngu De lam ro thuc trang chat lupng nhan luc chi nhanh, tac gia da danh gia chat lupng nhan luc thong qua tuu chu yeu va nhung han che, dong thoi chi nguyen nhan cu the cua nhung tuu va han che lien quan den chat 87 chinh bo may cong quyen; Co che dai ngo, khen thuong thoa dang vdi nhung vien chuc co trinh chuyen mon cao, thu hut ngudi tai, sinh vien xuat sac sau trudng vao lam viec tai Chi nhanh Qua trinh thuc hien phai dam bao cac nguyen tac khach quan, cong bang, xoa bo quan nem ve thu bac, chuc vu chinh sach khuyen khich, khen thuong, tien hanh cong khai, dan chu, thudng xuyen va kip thdi vdi cac hinh thuc phu hop vdi muc cong hien, su dong gop cua nguon nhan luc doi vdi Chi nhanh Cung vdi viec hoan hien chinh sach tien luong, thu nhap, can quan tam cat nhac, de bat doi vdi nguon nhan luc co pham chat dao duc tot, co du nang luc, trinh va co nhieu dong gop cho hoat dong cua Chi nhanh Day la viec tao dieu kien cho nguon nhan luc co co hoi thang tien, dong thdi tao dong luc de nguon nhan luc phan dau, hoc tap va ren luyen Trong dieu kien day manh cong tac luan chuyen, dieu dong can bo (ke ca viec dinh ky chuyen doi vi tri cong tac doi vdi nguon nhan luc khong giu chuc vu lanh dao, quan ly), can thuc hien che nha cong vu, chinh sach tro cap nha o (tro cap tien thue nha o) de dong vien, khuyen khich, ho tro nguon nhan luc den lam viec o nhung dia ban phuc tap, ke ca viec ho tro ngudi than cua nguon nhan luc luan chuyen, dieu dong cong tac Thudng xuyen phat dong sau rong phong trao thi dua, qua dong vien khen thuong kip thdi nhung ngudi co tich cong tac Dong thdi, xu ly ky luat nghiem minh, thoa dang doi vdi nhung hanh vi vi pham Cu the: + Trong cong tac khen thuong, can lua chon cac hinh thuc thuong va dua cac muc thuong hop ly nhu: thuong co sang kien mang lai hieu qua cao, thiet thuc; thuong hoan vuot muc so luong va chat luong cong viec duoc giao; thuong tiet kiem thdi gian va chi phi; thuong chap hanh tot ky luat va dam bao cong, gid cong; thuong tinh than hop tac va co thai giao tiep chuan muc Khi da xay dung duoc cac quy dinh ro rang ve cac muc thuong, can thong bao va giai thich cho nguon nhan luc hieu ro de lam tang ky vong cua ho ve quan he giua ket qua - phan thuong 88 Viec thuc hien thuong co the dudi dang bang tien hay hien vat, nhung dieu quan cdn tao duoc an tuong tot cua nguoi duoc thuong ve cai ma ho nhan duoc Vdi nguon nhan luc thuc hien cdng viec lien tuc xuat sac, nen ap dung hinh thuc tang luong tuong xung, tang luong trudc thdi han de kich thich su nd luc cdng viec Quyet dinh thuong phai dua mot each kip thdi, cac co quan, don vi can cd nhung ghi nhan kip thdi nhung tich xuat sac, can phai cd nhung loi khen ngpi chu khong nhat thiet phai dpi den cd khoan thuong ve vat chat Song hanh vdi che khen thuong, can cd quy dinh rd rang ve cac muc phat tuong ung vdi cac hanh vi sai pham Khi xay dung muc phat can dua vao tinh chat, muc cua hanh vi vi pham, muc anh hudng den ngudi khac bo phan va loi ich cua toan co quan, don vi Cac quy dinh ve ky luat lao dong va xu ly vi pham ky luat can dupe cdng khai va lam rd toan co quan, don vi Ddng thoi dam bao moi vi pham cung deu phai dupe xu ly nghiem minh Tuy nhien, thi hanh ky luat can xem xet, can nhac ky luong, nham tao co hoi cho ngudi vi pham co co hoi sua chua sai lam, khuyet diem Buoc thdi viec hay sa thai chi dupe xem nhu giai phap cuoi cung vi pham toi muc nghiem trong, gay anh hudng xau du luan Chinh viec thuong - phat song hanh ton tai mot each nghiem minh se thiet chat quan he giua quyen loi va trach nhiem cua nguon nhan lire vdi cdng viec dang dam nhan, giup ngudi lao dong thay can phai hoan thien minh viec khong ngung nang cao trinh chuyen mdn cung nhu viec nghiem tuc chap hang cac quy dinh cua phap luat va cang thao tac phong lam viec, thai phuc vu cua minh phat sinh tieu cue, nhat la cdng viec true tiep tiep nhan va giai quyet cdng viec cua nhan dan de nang cao trach nhiem, y thuc phuc vu va han che nhung nhieu, tieu cue co the phat sinh 89 Ngoai ra, Chi nhanh NHTMCPDT&PT Nam Dinh can kip thoi ho tro kho khan dot xuat, kip thoi tham hdi, dong vien doi vdi ngudi lao dong va gia dinh ho gap kho khan, rui ro cuoc song Mat khac, cd chinh sach uu tien tuyen dung doi vdi em can bo, vien chuc cua Nganh nghi huu de ngudi lao dong yen tam, hang say lam viec He thong chinh sach doi vdi doi ngu vien chuc la cong cu dieu tiet manh me de nang cao chat luong ngudn nhan luc Chi nhanh NHTMCPDT&PT Nam Dinh DT nhien, ban than tung chinh sach chi phat huy tac dung thuc su cua nd tren co so phoi hop thuc hien ddng bo cua nhieu chinh sach khac Do do, viec hoan thien he thong chinh sach doi vdi vien chuc khong chi d khau su dung ma phai the hien d tat ca cac khau khac, nhat la quy hoach, dao tao, boi duong ngudn nhan luc 3.3.3.4 Khuyen khich doi ngu can bo tu ren luyen, phan dau vuon len dap ung nhu cau hoat dong cua chi nhanh Bd sung, hoan thien Quy che thi dua - khen thudng, co hinh thuc giai quyet triet de doi vdi nhung can bo, cong chuc khong dap ung yeu cau cong viec, thudng xuyen khong hoan nhiem vu dupe giao theo quy dinh cua Luat can bo, cong chuc, Luat vien chuc Thuc hien nghiem noi quy, ky luat lao dong, khuyen khich nhung nhan td tich cue cac don vi va toan co quan, thuc day phong trao thi dua cua cac phong chi nhanh di vao nen nep va thuc chat hon Xay dung va thuc hien chinh sach dai ngo hop ly, thoa dang; xay dung quy che khen thudng, ky luat nghiem; xay dung mdi trudng lam viec lanh manh, cong bang, dan chu, nhan ai; tao dieu kien thuan loi nhat de moi ngudi dupe lao dong, cong hien, trudng va gan bd vdi co quan Tao dieu kien thuan loi ve co so vat chat cho can bo lam viec va cap nhat thong tin nhu: bd tri phong lam viec, trang bi phuong tien may moc, may tinh, noi mang internet, sach bao, tai lieu, van ban nghi quyet, v.v Xay dung va thuc hien cac phuong an giai quyet dung che do, chinh sach hop ly, hop tinh doi vdi can bo, cong chuc, vien chuc dien sap xep lai va kien toan td chuc bo may 90 Trong nen kinh te thi truong dinh huong xa hoi chu nghia hien nay, nhat la nen kinh te hoi nhap vdi the gidi, nhan each van hoa ca nhan dong vai trd to ldn, vi nd bidu hien mot each sau sac ban chat van hoa viec boi dudng va phat huy nhan to ngudi Nhan each van hoa duoc bieu hien khai quat d dao due va tai nang ca nhan Vi vay, phat trien nhan each van hoa la qua trinh hudng vao ngudi, phat tridn dao due, ca nhung yeu to chung nhat va nhung net rieng biet, nang ngudi len mot tam cao mang y nghia nhan van thiet thuc cho xa hoi cang tot dep hon Tao mdi truong thuan lpi de phat trien nhan each van hoa ca nhan, phai xem xet, phan tich sau sdc nhung y tudng, nhung sang kien, phat huy truyen thong dong thdi tiep thu, van dung kien thuc cua nhan loai ma dac biet cua nhung nudc kinh te phat trien vao dia phuong mot each phu hop, tranh tinh trang ca nhan chu nghia, tru dap cai mdi Hoc tap va lam theo tu tudng tam guong dao due Ho Chi Minh ve nang cao y thuc trach nhiem, het long het sue phung su to quoc, phuc vu nhan dan; thuc hanh tiet kiem, chong quan lieu, lang phi, tham 6; can cu the hoa cac quy dinh ve tieu chuan pham chat, dao due cua ngudi can bo lam ngan hang, cu the hoa cac chuan muc can xay dung ddi vdi vien chuc ngan hang Quan tam ren luyen tac phong lam viec tac phong nhanh nhe, chu dong, sang tao, trung thuc; can dau tranh manh viec thuc hanh tiet kiem, chong lang phi, nhat la lang phi thdi gian lao dong Tao mdi truong thuan lpi de ban than can bo, vien chuc tu vuon len trau ddi kien thuc, chu dong gan bo tam huyet vdi cdng viec, nhd nang cao nang suat lao dong, chat lupng va hieu qua hoat dong moi linh vuc Dua cdng tac nhan xet danh gia can bo cua chi nhanh Ngan hang TMCPDT&PT Nam Dinh di vao nen nep, dam bao cd chat lupng Thuc hien nhan xet, danh gia can bo ke ca nhan vien chi nhanh hang nam, ket thuc nhiem ky va trudc chuyen cdng tac, dam bao quy trinh khach quan, cdng tam, toan dien Dac biet phai thuc hien nghiem che tu phe binh va phe binh nhan xet danh gia can bo, khac phuc tinh trang ne nang, ne tranh 91 3.3.4 Chu cac bien phap giao due nang cao dao due nghe nghiep, tac phong phu hop vdi dac diem cua Chi nhanh Ngan hang Thuong mai co phan Dau tir va Phat trien Nam Dinh Thir nhat, thuong xuyen giao due, nang cao dao due nghe nghiep, y thirc trach nhiem thirc hien nhiem vu, cong vu De co duoc nguon nhan luc "vira hong vica chuyen", can het sue quan tam ddn cong tac giao due nang cao dao due nghe nghiep, y thuc trach nhiem thuc hien nhiem vu, cong vu; nang cao y thuc tu tu duong, ren luyen cua ca nhannguon nhan luc Ddi vdi Chi nhanh NHTMCPDT&PT Nam Dinh, trai qua thuc tien qua trinh hoat dong hon 56 nam qua, nhin chung phan lon nguon nhan luc Chi nhanh NHTMCPDT&PT Nam Dinh luon giu dupe pham chat dao due, loi song sang, lanh manh, tan phuc vu nhan dan Tuy nhien, ben canh mat uu diem la co ban nhu da neu tren, cung mot so it nguon nhan luc thieu ren luyen, tu duong, sa sut ve pham chat dao due, kem y thuc td chuc ky luat; mot bo phan nguon nhan luc yeu kem ve ky nang giao tiep, y thuc phuc vu chua cao, thai do, phong each phuc vu chua chuan muc, tham chi quan lieu hach dich, nhung nhieu, gay phien ha, lam cho khach hang buc xuc Nhung han che, yeu kem co noi, co luc lam suy giam uy tin, niem tin cua nhan dan ddi vdi Nganh De khac phuc nhung han che neu tren, chuong trinh dao tao, boi duong nguon nhan luc thdi gian tdi, NHTMCPDT&PT Nam Dinh can quan tam dao tao, boi duong chuyen mdn nghiep vu, giao due ve chinh tri tu tuong, pham chat dao due, y thuc trach nhiem trudc nhiem vu, cdng vu dupe giao Nhung yeu cau can dat dupe cdng tac thdi gian tdi nhu sau: - Trong chuong trinh dao tao, boi duong Nguon nhan luc can noi dung giao due ve chinh tri tu tuong, pham chat dao due, y thuc trach nhiem trudc nhiem vu, cdng vu dupe giao phai trd mot mdn hoc chinh thuc Ddi vdi nguon nhan luc mdi vao Nganh, ngoai viec dao tao, boi duong trang bi kien thuc co 92 ban ve NHTMCPDT&PT Nam Dinh ve nghiep vu ngan hang, nhat thiet phai duac boi duong trang bi kien thuc ve truyen thong cua Nganh, nhung yeu cau ve pham chat dao due va y thuc trach nhiem, phong each phuc vu Can bo CNVC NHTMCPDT&PT Nam Dinh phai tham nhuan cac quy tac dao due nghe nghiep, quy tac ung xu - Qua thuc ti£n gdn nam ban hanh va td chuc thuc hien quy tac ung xu cua can bo, vien chuc lam viec Ngan hang TMCPDT&PT Viet nam, chi nhanh Ngan hang TMCPDT&PT Nam Dinh can sa ket, tong ket tinh hinh thuc hien, tren ca sb sua doi, bo sung va hoan thien de dam bao co duac quy tac, chuan muc ung xu phu hap vdi thuc tien va tinh chat dac thu ve doi tuong phuc vu cua Nganh - Cac cap uy Dang, co quan, dan vi va ban than ngubi lao dong can to chuc va thuc hien co hieu qua cuoc van dong hoc tap va lam theo tam guang dao due Ho Chi Minh Mat khac, tang cubng cdng tac kiem tra tinh hinh thuc hien nhiem vu, cdng vu de kip thdi phat hien, uon nan nhung sai sot, lech lac, dong thdi xu ly nghiem minh, thoa dang nhung hanh vi vi pham Thie hai, xay diyng van hod, van minh nffi cdng sd De xay dung duac van hoa Nganh, can phai trai qua mot khoang thdi gian kha dai Xay dung van hoa to chuc khong co nghia la ve len mot vai gia tri cot loi, vai ton chi hanh dong, in tren bang, dong khung noi tien sanh, hay the hien qua viec thiet ke dong phuc rieng, in card va logo that an tuong; du rang cung la mot nhung yeu to cau van hoa to chuc, nhung neu nhung gia tri, ton chi, quy tac, chuan muc mdi chi ton tai dudi dang ngon tir, van ban thi chua duac goi la van hoa to chuc Vi the,NHTMCPDT&PT Nam Dinh thuc su dinh hudng vao khach hang, trudc het, dieu doi hoi sir cam ket va quyet tam cua lanh dao cap cao nhat NHTMCPDT&PT Nam Dinh can dat cho minh nhung tam nhin, nhiem vu, muc tieu chien luac, cac gia tri, chuan muc hudng tdi thoa man cac nhu cau, mong muon va dem den nhung dich vu tot nhat cho khach hang Cac gia tri phai duoc truyen dat va thong hieu den moi can bo Chi nhanh Van hoa to chuc se duac 93 hinh moi chuan muc, quy tac, gia tri trd y thuc, thai do, thoi quen cua moi nguoi va duoc the hien bang cac hanh dong cu the Do chinh la nhung ket hop giua yeu to vo hinh va huu hinh cua van hoa to chuc Mot nhung van de Chi nhanh NHTMCPDT&PT Nam Dinh can chu y xac dinh nhung thay doi van hoa can thiet phu hop vdi ban chat cua he thong quan ly quan he khach hang la van de thdi gian Chung ta khong the thay doi thdi quen cua toan bo can bo vien chuc chi sau vai buoi hop tuyen truyen, bien noi dung Cach tdt nhat dd ngudn nhan luc nhan thuc duoc tam quan cua khach hang va su ddng gop cua mdi ca nhan doi vdi td chuc Khi mdi ngudi tu xac dinh cho minh nhung thay doi can thiet each nghi, each thuc hien de phuc vu khach hang mot each tdt nhat, ban than ho se cam thay duoc khich le va cd trach nhiem hon, ddng thdi mdi ngudi cd the giup ngudi khac nhan thuc duqc loi ich cua mot td chuc dinh hudng vao khach hang Ngudi lao dong can thau hieu duoc muc dich cong viec ho dang lam, hoac se lam gi, duoc ho tro va vai trd cong viec nd luc chung cua toan td chuc Do vay, lanh dao can quan tam den tieng noi cua chinh nhung can bo, vien chuc cap dudi trudc nghi den viec thoa man cac khach hang ben ngoai Viec phat trien va tri van hoa tap trung vao cac muc tieu dinh hudng khach hang, doi hdi moi ngudi phai cd y thuc va thai dung dan trudc khach hang cua minh De cd the tao bien doi that su tu tudng va thai hanh vi cua moi ngudi, NHTMCPDT&PT Nam Dinh cung can tao duoc nhung thay doi can thiet ve mdi trudng lam viec, cac phuong thuc danh gia hieu qua va cac bien phap khich le hoat dong cua can bo vien chuc Ngoai ra, mot yeu td khong kem phan quan la su trao doi thong tin thudng xuyen giua lanh dao vdi cap dudi Can bo, vien chuc can biet duoc nhung viec ho dang thuc hien da tdt hay chua, can phat ro rang, cu the, kip thdi, tap trung vao hanh vi thay vi nhung dac diem cac nhan Mot mdi trudng lam viec hieu qua se dem lai su thoa man cho ngudn nhan luc, cung chinh la dieu kien tien de cua viec nang cao chat luong ngudn nhan luc 94 Thic ba, cai thien mdi trir&ng lam viec, tao ddng luc de nguon nhan lire hang say voi cdng viec Ben canh nghia vu ma nguoi lao dong phai cong hien cho to chuc thi song song vdi no can phai tao va mang lai nhung loi ich tdi thieu cho ngudi lao dong ca ve mat vat chat lan tinh than, vi suy cho cung, nguon nhan luc di lam la vi loi ich cho ban than, dac biet la loi ich ve kinh te Mot da duoc dam bao ve loi ich thi ho se cdng hien het minh Do vay, can phai tao mdi trudng de nguon nhan luc lam viec theo “niem dam me” chu khong phai lam viec de “ddi pho” trach nhiem Vdi mdi trudng lam viec thoai mai thi ho se cdng hien het kha nang cua minh Nguoc lai, cdng viec khong mang lai loi ich kinh te cao sue ep nang ne, them vao noi bo co quan mat doan ket thi khong the cd su cdng hien het minh vdi don vi Cai thien mdi trudng lam viec tao dong luc cho nguon nhan luc, bao gom dieu kien lam viec (tao canh quan, mdi trudng lam viec tai co quan), xay dung bau khong dan chu, tuong tro lan nhau, dong vien, khen thuong kip thdi va tao dieu kien de CBVC gidi cd co hoi thang tien la het sue can thiet, khong chi vdi rieng NHTMCPDT&PT Nam Dinh Vdi su menh, xay dung Chi nhanh phat trien ben vung vdi chat luong dich vu hang dau, Chi nhanh NHTMCPDT&PT Nam DinhNH luon dinh hudng va huan luyen phat trien doi ngu nhan vien thuc hien day du cac quy tac ung xu dao due cua co quan Chi nhanh NHTMCPDT&PT Nam Dinh luon quan tam xay dung net van hoa rieng, mot doi ngu nhan vien sach, sang tao, nhiet huyet vdi nghe va ban linh vung vang cuoc song 3.3.5 Chu cac bien phap cham lo sire khde cho ngudi lao ddng 95 trang va sue khoe, day la ket qua tdng hop cua nhieu nhan to: mdi truong ve sinh, the thao, hudng thu van hoa, hoc tap Moi ngudi lao dong, du lao dong co bap hay lao dong tri oc deu can cd sue voc the chat tot de tri va phat triennguon nhan luc tri tue, de chuyen tai tri thuc vao hoat dong thuc tien, bien tri thuc sue manh vat chat Hon nua can phai cd su deo dai cua hoat dong than kinh, niem tin va y chi, kha nang van dong cua tri luc nhung dieu kien khac The luc cua ngudi chiu anh hudng cua muc song vat chat, su cham soc sue khoe va ren luyen cua tung ca nhan cu the Mot co the khoe manh, thich nghi vdi mdi truong song thi nang luong nd sinh se dap ung yeu cau cua mot hoat dong cu the nao The luc cd y nghia quyet dinh den nang lire hoat dong cua ngudi Phai cd the luc, ngudi mdi cd the phat trien tri tue va quan he cua minh xa hoi Trong bdi canh hien nay, nang cao the lire cho ngudn nhan luc la yeu cau buc xue hang dau nham dap ung ddi hoi ve chi phi va cudng lao dong cang cao cua Chi nhanh Nang cao the lire la nang cao sue khoe ngudn nhan luc va phai dupe coi nhu la sir dau tu co ban, phuc vu cho yeu cau phat trien kinh te - xa hoi Khi de cap den van de phat trien ngudn nhan lire , Dang ta da khang dinh: su cudng trang cua the chat la nhu cau cua ban than ngudi, dong thdi la von quy de tao tai san tri tue va vat chat cho xa hoi Chi cd nhung ngudi khoe manh ca ve the chat lan tinh than mdi cd the nang cao sue manh cua ban than, bat nhip dupe vdi cuoc song hien dai Ho lam viec deo dai, cd kha nang tap trung ve tri tue lam viec, co sue manh cua niem tin va y chi de lam tot cdng viec Sue khoe vua la muc dich, dong thdi nd cung la dieu kien cua su phat trien, nen yeu cau bao ve va nang cao sue khoe ngudi la mot doi hoi het sue chinh dang ma xa hoi phai dam bao De ngudn nhan luc Chi nhanh NHTMCPDT&PT - Thuc hien kham benh dinh ky bat buoc ddi vdi tat ca ngudn nhan lire - Tang cudng cac hoat dong truyen thong, giao due thuc hien noi dung ve cham soc sue khoe sinh san va ke hoach hoa gia dinh chonguon nhan luc - Thuc hien cac bien phap tuyen truyen, nang cao nhan thuc cua ngudi lao dong viec tir bao ve sue khoe cho ban than bang viec cung cap cac kien thuc 96 ve dinh dudng hang ngay, che cham soc sue khoe hop ly, phat dong phong trao the due the thao toan Chi nhanh (khuyen khich moi ca nhan lua chon cho minh mot mon the thao phu hop de ren luyen sue khoe va thu gian sau moi lam viec) 3.4 Mot so khuyen nghi ve dieu kien thirc hien voi Ngan hang Thirong mai co phan dau tir va phat trien Viet Nam Mot la: yeu to ngudi bat ky trudng hop nao cung ddng gop mot vai trd rat quan trong, viec nang cao trinh can bo la rat can thiet dieu kien hien Ngan hang TMCP Dau tu va Phat trien Viet Nam can dinh hudng dao tao cho phu hop nham nang cao chat luong ngudn nhan luc toan he thong Hai la: Ngan hang TMCP Dau tu va Phat trien Viet Nam can cd chinh sach su dung tuyen dung nhan su, chinh sach nhan su , chinh sach tien luong hop ly theo hudng khuyen khich va thu hut nhan tai, giup CBCNV on dinh doi song yen tam cong tac, gop phan han che rui ro dao due hoat dong Ngan hang Ba la:Xay dung va thuc hien chinh sach dai ngo hop ly, thoa dang; xay dung quy che khen thudng, ky luat nghiem; xay dung mdi trudng lam viec lanh manh, cong bang, dan chu, nhan ai; tao dieu kien thuan loi nhat de moi ngudi dupe lao dong, cong hien, trudng va gan bd vdi co quan Bon la Bd sung, hoan thien Quy che thi dua - khen thudng, cd hinh thuc giai quyet triet de doi vdi nhung can bo, nhan vienc khong dap ung yeu cau cong viec, thudng xuyen khong hoan nhiem vu dupe giao theo quy dinh cua Luat can bo, cong chuc, Luat vien chuc Thuc hien nghiem noi quy, ky luat lao dong, khuyen khich nhung nhan to tich cue cac don vi va toan co quan, thuc day phong trao thi dua cua cac phong chi nhanh di vao nen nep va thuc chat hon 97 KET LUAN Trong suot qua trinh xay dung va phat trien Ngan hang TMCPDT&PT Viet nam da in dam dau net cong cua cong cuoc doi mdi cua dat nudc vdi vai tro la Ngan hang thuong mai hang dau , muc tieu phan dau de trd tap doan tai chinh dan dau Viet nam Nguon nhan luc la mot nguon luc dac biet quan cua phat trien, la nguyen nhan cua cdng cung nhu that bai Danh gia dung vi tri va vai tro cua viec phat trien nguon nhan luc de phuc vu su nghiep CNH, HDH dat nudc, tung budc xay dung va phat trien nen kinh te tri thuc, dap urng nhu cau hoi nhap kinh te qudc te va khu vuc la het sue quan Khoa hoc ky thuat phat trien nhanh chong doi hoi ngudi lao dong phai nang cao tinh chu dong, sang tao; phai duoc dao tao, boi dudng kien thuc chuyen mdn, nang cao trinh hoc van va tay nghe; phai biet tiep thu nhung tien bo ky thuat va biet van dung chung vao cdng viec mot each cd hieu qua nhat Nang cao chat luong nguon nhan luc la chien luoc mang tinh tong the, la bo phan chien luoc phat trien nhan luc cua Chi nhanh Ngan hang TMCPDT&PT Nam Dinh Tuy nhien, thdi gian qua, van de nguon nhan luc cua Chi nhanh Ngan hang TMCPDT&PT Nam Dinh dang gap phai nhung han che nhu: cdng tac to chuc dieu hanh tren thuc te han che nen chua thuc hien day du chuc nang nhiem vu cua Chi nhanh Ngan hang TMCPDT&PT Nam Dinh luc trinh mot so can bo chua bat kip vdi yeu cau doi mdi, chua cd dinh hudng xay dung doi ngu vien chuc chuyen nghiep; tinh than trach nhiem, y thuc to chuc ky luat cua mot bo phan can bo vien chuc cdn yeu; viec phan bo can bo cd trinh Chi nhanh khong ddng deu giua cac phdng nghiep vu; co che quan ly, su dung va che chinh sach ddi vdi can bo cdn nhieu bat hop ly, chua thuc su cd sue hap dan; cdng tac quan ly can bo han che, chua xay dung duoc mot co so du lieu day du de thuc hien nhiem vu quan ly va dao tao can bo Luan van duoc thuc hien tren co so van dung nhung ly luan ve quan tri nhan luc; dudng loi, chinh sach cua Dang, Nha nudc; yeu cau phat trien ngan hang TW 98 va thirc trang chat lupng nguon nhan luc cua Chi nhanh Ngan hang TMCPDT&PT Nam Dinh Nhung kdt qua chu yeu cua luan van la da gop phan he thong hoa nhung van de ly luan co ban ve chat luong NNL cua Chi nhanh Ngan hang TMCP DT&PT Nam Dinh Didm ndi bat la luan van da lam ro hon, cu the hon dac diem chat lupng nhan luc ngan hang thuong mai tren co so ket hop giua quan niem chat lupng tong hop, chat lupng chung voi chat lupng nhan luc gan lien vdi cac khau cong viec hoat dong ngan hang thuong mai Luan van da danh gia dupe thuc trang chat lupng nhan luc tai Chi nhanh Ngan hang TMCP DT&PT Nam Dinh hien nay, chi nhung mat dupe va chua dupe tren phuong dien chat lupng nhan luc noi chung, chat lupng nhan luc cac khau hoat dong noi rieng cua Chi nhanh; dong thoi da chi nhung nguyen nhan dan den tuu va han che ve chat lupng nhan luc tai chi nhanh Ngan hang TMCP DT&PT Nam Dinh hien Tren co so luan van da khuyen nghi phuong hudng nang cao chat lupng nhan luc tai Chi nhanh Ngan hang TMCP DT&PT Nam Dinh va khuyen nghi ddng bo he thong cac giai phap nham nang cao chat lupng nhan luc tai Chi nhanh nhung nam tdi DANH MUC TAI LIEU THAM KHAO • • Ban Chap hanh Trung uong (1997) Chi thi so 22 - CT/TW, 17- 10 - 1997 cua Bo Chinh tri ve Tiep tuc doi mdi va tang cudng su lanh dao, quan ly cdng tac bao chi, xuat ban Ban Chap hanh Trung (2003) Quyet dinh so 68- QD/TW, 3- 42003 cua Bo Chinh tri ve Chuc nang, nhiem vu, to chuc bo may cua Nha xuat ban Chinh tri qudc gia Ban Chap hanh Trung uong (2003a) Chi thi so 23- CT/TW, 27- - 2003 cua Ban Bi thu ve Day manh nghien cuu, tuyen truyen, giao due tit tudng Ho Chi Minh giai doan mdi Ban Chap hanh Trung uong (2003b) Chi thi 20- CT/TW 27- 1- 2003 cua Ban Bi thu ve Nang cao chat luong, hieu qua cdng tac xuat ban, phat hanh sach ly luan chinh tri tinh mdi Huynh Thanh Binh (2007) Phat trien nguon nhan luc nganh Hai Quan Viet Nam dieu kien hoi nhap kinh te qudc te (lay vi du d Hai Quan Ddng Nai) Luan van thac sy, Trudng Dai hoc Kinh te quoc dan nam 2007 Pham Van Binh (2002) Hoan then cdng tac dao tao va phat trien nguon nhan luc kho bac Thanh Ha Noi dap ung yeu cau CNH, HDH dat nudc Luan van thac sy, Trudng Dai hoc Kinh te qudc dan nam 2002 Bao cao hoat dong cua Chi nhanh ngan hang TMCP DT&PT Nam Dinh cac nam 2008, 2009, 2010, 2011, 2012 Mai Qudc Chanh (1998) Phat trien nguon nhan luc qua trinh cong nghiep hod, hien dai hod, Nxb Chinh tri qudc gia, Ha Noi, 1998 Dang Cong san Viet Nam (1991) Van kien Dai hoi dai bieu toan qudc lan thtiVll, Nxb Su that, Ha Noi, 1991 10 Dang Cong san Viet Nam (1996) Van kien Dai hoi dai bieu toan qudc lan thuVIll, Nxb Chinh tri qudc gia, Ha Noi, 1996 11 Dang Cong san Viet Nam (2001) Van kien Dai hoi dai bieu toan qudc lan thu IX, Nxb Chinh tri qudc gia, Ha Noi, 2001 12 Dang Cdng san Viet Nam (1998) Van kien Hoi nghi Ian thd nam Ban Chap hanh Trung UOng Khoa VIII, Nxb Chinh tri quoc gia, Ha Noi, 1998 13 Dang Cong san Viet Nam (2002) Van kien Hoi nghi Ian thu: nam Ban Chap hanh Trung uang Khoa IX, Nxb Chinh tri quoc gia, Ha Noi, 2002 14 Dang Cong san Viet Nam (2002a) Van kien Hoi nghi Ian thd sau (Ian 2) Ban Chap hanh Trung Kang Khoa IX, Nxb Chinh tri quoc gia, Ha Noi, 2002 15 Dang Cong san Viet Nam (2005) Ket luan Hoi nghi Ian thu: 12 Ban Chap hanh Trung uang Dang khoa IX ve Tdng cudng cdng tac tK tudng tinh hinh hien nay, 30-8- 2005 16 Dang Cong san Viet Nam (2011) Van kien Dai hoi Dang Cong san Viet Nam Ian thu XI 17 Pham Thanh Ha (2010 ) Nang cao chat luang ngudn nhan luc quan ly nha nudc ve kinh te a phd Ninh Binh, tinh Ninh Binh Luan van thac sy, Truong Dai hoc Kinh te quoc dan nam 2012 18 Le Thi Minh Hai (2007) Phat trien ngudn nhan luc dap ung yeu cau CNH, HDH phd Hai Phong Luan van thac sy, Truong Dai hoc Kinh te quoc dan nam 2007 19 Le Minh Hue (2012) Nang cao chat luang nhan luc cua Nha xuat ban Chinh tri quoc gia - Su that Luan van thac sy, Truong Dai hoc Kinh te quoc dan nam 2012 20 Nguydn Chi My (1999) Su bien doi cua thang gid tri dao ddc nen kinh te thi trudng vdi viec xay dung dao due mdi cho cac bo quan ly d nudc ta hien nay, Nxb Chinh tri quoc gia, Ha Noi 21 Luc Nam (1996) Dao ddc ngudi lanh dao theo tu tudng Ho Chi Minh, Tap chi Xay dung Dang, thang - 1996 22 Quy dinh ve nang cao nang luc, pham chat cua doi ngu can bo cap ca sd, Nxb Chinh tri quoc gia, Ha Noi, 2011 23 Tap chi Cong san Nha xuat ban Chinh tri quoc gia - Su that (2012) Aj yeu hoi thao khoa hoc “Phat trien ngudn nhan luc dap dng yeu cau cdng nghiep hod, hien dai hod va hoi nhap quoc te” Nha xuat ban Chinh tri quoc gia - Sir that va Tap chi Cong san dong to chuc, Ha Noi, thang 24 Nguyen Thanh (2005) Phat trien nguon nhan life phuc vu cong nghiep hod, hien dai hod dat nude, Nxb Chinh tri quoc gia, Ha Noi 25 Nguyen Thanh Thuy (2012) Nang cao chat luqng doi ngu cdn bo, edng chuc cap xa d tinh Nam Dinh Luan van thac sy, Truong Dai hoc Kinh te quoc dan nam 2012 26 Trdn Qu6c Viet (2006) Phat tridn ngudn nhan luc nganh bieu chinh vien thong Viet Nam dieu kien hoi nhap kinh te quoc te (Lay vi du d buu dien tinh Ninh Binh Luan van thac sy, Truong Dai hoc Kinh te quoc dan nam 2006 27 Pham Thi Thuy (2013) Ngan hang thucmg mai va vai trd cua nd ndn kinh te thi trudng ■http://old.voer.edu.vn/module/kinh-te/ngan-hang-thuongmai-va-vai-tro-cua-no-trong-nen-kinh-te-thi-truong.html cap nhat 12 thang 10 nam 2013