Quản lý chất lượng sản phẩm du lịch nhằm thu hút khách du lịch quốc tế vào hà nội

TRUONG DAI HOC KINH TE QUOC DAN PHAM DIEM HAO DA!HOC KTQD TT THONG TIN THU V!EN PHONG LUAN AN-TV LIEU QUAN LY CHAT LUONG SAN PHAM DU LICH NHAM THU HUT KHACH DU LICH QUOC TE VAO HA NOI Chuyen nganh: Kinh te the gioi va Quan he kinh te quoc te (Kinh te doi ngoai) LUAN VAN THAC SI KINH TE • • NGU'O'I HUONG DAN KHOA HOC: GS TS DO DUC BINH Ha Noi: 2011 ——— - - J MUC • LUC • ca Leri cam doan i Danh muc cac chu viet tat ii Danh muc bang - hinh iii PHAN M&DAU PHAN NOI DUNG CHUONG MOT SO VAN DE LY LUAN VE DU LICH VA QUAN LY CHAT LUONG SAN PHAM DU LICH • • 1.1 Du lich va san pham du lich 1.1.1 Mot so van de ly luan co ban ve du lich 1.1.2 San pham du lich va nhung net dac trung co ban .10 1.2 Chat luong san pham du lich va tieu chi danh gia chat luong san pham du lich 13 1.2.1 Chat luong san pham du lich 13 1.2.2 Tieu chi danh gia chat luong san pham du lich 15 1.3 Quan ly chat luong san pham du lich 19 1.3.1 Khai niem quan ly chat luong san pham du lich 19 1.3.2 Cac yeu to anh huong den quan ly chat luong san pham du lich 19 1.4 Kinh nghiem quan ly chat luong san pham du lich nham thu hut khach quoc te den cua mot so tinh cua Viet Nam va bai hoc cho Ha Noi 24 1.4.1 Kinh nghiem cua Thanh Ho Chi Minh va Da Nang viec quan ly nang cao chat luong san pham du lich 24 1.4.2 Nhung bai hoc rut cho Ha Noi tu kinh nghiem cua Thanh Ho Chi Minh va Da Nang 27 CHUONG THUC TRANG QUAN LY CHAT LUONG SAN PHAM DU LICH HA NOI 2006 - 2010 30 • • GIAI DOAN • 2.1 Thue trang phat trien cua nganh du lich Ha Noi giai doan 2006 - 2010 30 2.1.1 Boi canh chung cua du lich Viet Nam va du lich Ha Noi 30 2.1.2 Tinh hinh hoat dong cua nganh du lich Ha Noi giai doan 2006 - 2011 33 2.2 Thue trang cac dieu kien kinh doanh du lich tai Ha Noi 36 2.2.1 He thong co so luu tru du lich 36 2.2.2 Kinh doanh lu hanh 37 2.2.3 Kinh doanh van chuyen khach 37 2.2.4 Tai nguyen du lich 39 2.2.5 Cac dich vu bo sung khac 42 2.3 Thue trang quan ly chat luong san pham du lich cho khach quoc te den Ha Noi -43 2.3.1 Thue trang chat luong san pham du lich cho khach quoc te den Ha Noi 43 2.3.2 Thue trang quan ly chAt luong san phAm du lich cho khach quoc te den HaNoi 54 2.4 Danh gia khai quat ve quan ly chat luong san pham du lich cho khach quoc te den Ha Noi .65 2.4.1 Nhung ket qua dat duoc 65 2.4.2 Nhung han che bat cap 66 2.4.3 Nguyen nhan dan den nhung bat cap quan ly chat luong san pham du lich cua Ha Noi 68 CHU’QNG GIAI PHAP TANG Cl()N(, QUAN LY CHAT LUONG SAN PHAM DU LICH NHAM THU HUT KHACH QUOC TE VAO HA NOI 72 3.1 Quan diem, dinh huong phat trien du lich va quan ly chat luong san pham du lich cua Ha Noi thoi ky hoi nhap kinh te quoc te 72 3.1.1 Quan diem, dinh huong phat trien du lich cua Ha Noi thoi ky hoi nhap kinh te quoc te 72 3.1.2 Quan diem, dinh huong quan ly chat luong san pham du lich cua Ha Noi thoi ky hoi nhap kinh te quoc te 74 3.2 Co1 so de xuat giai phap tang cirdng quan ly chat luong san pham du lich cua Ha Noi 75 3.3 De xuat giai phap tang cirdng quan ly chat luong san pham du lich nham thu hut khach quoc te vao Ha Noi 78 a r r •? a 3.4 Kien nghi voi cac co quan hiru quan va doanh nghiep du lich 86 3.4.1 Voi Nha nude va cac co quan huu quan 86 3.4.2 Voi UBND Ha Noi 87 3.4.3 Voi cac doanh nghiep cung cap dich vu du lich 90 PHAN KET LUAN 93 TAI LIEU THAM KHAO PHU • LUC • LOI CAM DOAN Toi xin cam doan day la cong trinh nghien cuu nghiem tuc cua rieng toi dudi su huong dan tan tinh cua GS TS Do Due Binh Toi khong chep cac luan van, cong trinh nghien cuu da xuat ban truoc day Cac so lieu, ket qua neu luan van la trung thuc Pham Diem Hao ii DANH MUC CAC CHI' VIET TAT Ky hieu viet tat Nghia tieng Anh Dung sai DS JICA Nghia tieng Viet The Japan International To chuc hop tac Nhat Ban Cooperation Agency GDP Gross Domestic Product Tong san pham quoc noi ISO International Standard To chuc tieu chuan quoc te Organization MICE UNWTO Meeting Incentive Du lich khen thuong ket hop to Conference Event chuc hoi nghi, hoi thao va su kien United Nation World To chuc du lich the gioi Tourism Organization WTTC World Travel and Tourism Council Hoi dong Lu hanh va Du lich iii DANH MUC BANG - HINH DANH MU C BANG Bang 2.1: SO lieu khach du lich quOc tO den Viet Nam va Ha Noi giai doan 2006 -22010 34 Bang 2.2 Ty le dong gop cua du lich GDP toan giai doan 2006 - 2010 35 Bang 2.3 SO luong co so luu trn du lich duoc xep hang giai doan 2006-tiiang 7/2011 36 Bang 2.4 S6 luong di tich lich su da duoc xep hang cua Ha Noi 39 Bang 2.5 Danh gia ve chat luong co so vat chat ky thuat cua khach san 44 Bang 2.6 Danh gia cua cac khach san ve chat luong dich vu cua cac nha cung ung 45 Bang 2.7 Danh gia chat luong co so vat chat ky thuat cua nha hang 47 Bang 2.8 Danh gia chat luong dich vu va hang hoa cua nha hang 47 Bang 2.9 Danh gia cua cac nha hang ve chat luong dich vu cua cac nha cung ung 48 Bang 2.10 10 diem di tich lich su - van hoa co gia tri doi vdi du lich 49 Bang 2.11 Danh gia cua khach du lich ve cac diem tham quan di tich 50 Bang 2.12 Danh gia ve hudng dan vien du lich 52 Bang 2.13 Danh gia ve cac dich vu tai san bay 52 Bang 2.14 Danh gia ve dich vu ban hang luu niem 53 Bang 2.15 Danh gia chat luong doi ngu lao dong khach san 60 Bang 2.16 Danh gia chat luong doi ngu lao dong nha hang 61 DANH MUC HINH Hinh 1.1: Thap nhu cau cua A.Maslow 16 Hinh 1.2 Cac yeu to anh huong toi quan ly chat luong san pham du lich .20 Hinh 3.1 Cac dung sai qua trinh thiOt keva cung cap san pliam du lich 76 TRUONG DAI HQC KINH TE QUOC DAN PHAM DIEM HAO QUAN LY CHAT LtfONG SAN PHAM DU LICH NHAM THU HUT KHACH DU LICH QUOC TE VAO HA NOI TOM TAT LUAN VAN Ha Noi: 2011 ———— a x X PHAN MO HAU Nam 2000, khach quoc te den Ha Noi dat hon 500 nghin luot thi den nam 2010 da dat 1,7 trieu luot khach Co duoc nhung ket qua dang khich le mot mat la nhung yeu to khach quan la loi the cua Thu do, nhung mat khac la chat luong cua san pham du lich Ha Noi cang duoc chu va khOng ngung cai tien, nang cao Tuy nhien, san pham du lich la vo hinh va su danh gia chat luong cua san pham du lich thuong mang tinh chu quan cua ngudi mua san pham, do can phai co nhung tieu chi cu the de ludng va danh gia chat luong san pham du lich, tren co so giup cho nhung nha quan ly ve du lich d Trung uong va Ha Noi cung nhu cac doanh nghiep cung cap dich vu du lich co nhung giai phap de khong ngung nang cao va dam bao chat luong san pham du lich nham thu hut khach du lich den Ha Noi, dac biet la thi trudng khach du lich quoc te - doi tuong khach dem lai nguon thu ngoai te ldn Xuat phat tu co so ly luan va thuc tien tren, de tai “Quan ly chat luong san pham du lich nham thu hut khach quoc te vao Ha Noi” duoc lua chon nghien cuu cho luan van phAn noi dung CHUONG MOT SO VAN DE LY LUAN VE DU LICH VA QUAN LY CHAT LUONG SAN PHAM DU LICH San pham du lich la su ket hop cua cac dich vu, hang hoa va cac phuong tien vat chat tren co so khai thac cac yeu to cua tai nguyen tu nhien va tai nguyen nhan van nham dap ung cac nhu cau da dang cua khach du lich Bao gom bo phan chinh: dich vu van chuyen; dich vu luu tru, an uong; dich vu tham quan, giai tri; dich vu mua sam va cac dich vu bo sung khac nhu: lam dep, cham soc suc khoe, v.v Chat luong san pham du lich duoc danh gia dua tren tieu chi: tieu chi tien loi, tieu chi tien nghi, tieu chi ve sinh, tieu chi chu dao, lich su va tieu chi an toan Quan ly chat luong san pham du lich co the hieu la mot tap hop cac hoat dong cua chuc nang quan ly tap trung vao chat luong san pham du lich nham thoa ii kinh te - van hoa - xa hoi Cac yeu to anh huffng den quan ly chat twang san pham du lich bao gom: - Cac yeu to thuoc moi truong vi mo, bao gom: kinh te - chinh tri, khoa hoc - cong nghe, van hoa - xa hoi, dieu kien tu nhien, chinh sach phap luat va khach du lich - Cac yeu to thuoc moi truong vi mo, bao gom: Quan ly ke hoach, quan ly thiet ke san pham du lich, quan ly cac nguon luc, quan ly qua trinh san xuat - cung ung va danh gia, luong chat luong san pham du lich Tren co so tong ket nhung kinh nghiem cua Thanh Ho Chi Minh va Da Nang, luan van da rut mot so bai hoc cho Ha Noi cong tac quan ly chat luong san pham du lich nhu sau: - Cong tac quan ly nha nuoc: Tang cuong vai tro quan ly cua nha nude; Thanh lap cac “doi bao ve du khach”, voi su tham gia cua lien nganh: cong an pho, cong an phuong va nganh du lich xung quanh cac diem tham quan du lich nham dam bao an ninh, an toan cho du khach - Quan tarn, chu den cong tac quy hoach dau tu du lich de tu phat trien du lich dong bo voi cac nganh kinh te - xa hoi cua Thu - Cong tac phat trien va da dang hoa san pham du lich: xay dung san pham du lich co su ket hop voi cac mon nghe thuat truyen thdng hoac cho khach du lich tham gia mot so hoat dong cung nguoi dan ban dia; Dinh huong cho cac cong ty lu hanh xay dung nhung san pham du lich moi; Xac dinh thi truong muc tieu cua du lich Ha Noi; - Cong tac dao tao nguon nhan luc: Dinh huong ve nhu cau, chuong trinh va noi dung dao tao cho cac truong dao tao ve du lich; Lien ket voi cac truong dao tao ve du lich de dao tao, boi duong, nang cao ve chuyen mon nghiep vu cho doi ngu Ong (Ba) hay danh gia ve nhan vien phuc vu nha hang cua minh bang each khoanh trdn vao so phu hop nhat: Thap nhat Hinh dang, sue khoe Ky nang giao tiep Tinh than trach nhiem Thai lich su, nhiet tinh, chu dao Trinh chuyen mon, nghiep vu Tuan thu quy trinh phuc vu Tinh than hop tac va tuong tro lan Kha nang nhan biet tam ly, nhu cau cua khach du 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 lich 3.9 Kha nang truyen tin va tiep nhan thdng tin 3.10 Kha nang su dung ngoai ngu r r x 2 2 2 2 3 3 3 3 4 4 4 4 2 3 4 Cao nhat 5 5 5 5 X 1 5 Ong (Ba) hay cho biet y kien ve can bo quan ly cua nha hang minh bang each khoanh trdn vao so phu hop nhat: Thap nhat 4.1 Ky nang du bao 4.2 Ky nang lap ke hoach 4.3 Ky nang quyet dinh 4.4 Ky nang tiep nhan truyen dat va xu ly thong tin 4.5 Kien thuc ve chuyen mon, nghiep vu 4.6 Ky nang lam viec theo nhom 4.7 Ky nang giai quyet cac tinh hudng 4.8 Ky nang tap hop, dong vien va khuyen khich nhan vien 4.9 Cdng tac to chuc kiem tra va giam sat cac hoat dong cua nha hang 4.10 Ky nang su dung ngoai ngu r x •> 2 2 2 2 3 3 3 3 4 4 4 4 Cao nhat 5 5 5 5 5 Q Ong (Ba) hay danh gia chat luong dich vu cua cac nha cung ung cac dich vu lien quan den qua trinh san xuat phuc vu cua nha hang Ong (Ba) bang each khoanh trdn vao sd phu hop nhat: 5.1 5.2 5.3 5.4 5.5 5.6 5.7 Dien Nudc Buu chinh vien thdng Tai chinh ngan hang x Luong thuc, thuc pham uong Thu tuc hanh chinh Ve sinh moi trudng r Thap nhat 1 1 1 Cao nhat 2 2 2 j J 3 3 3 4 4 4 5 5 5 Ong (Ba) hay danh gia mire thoa man cua khach du lich tieu dung dich vu tai nha hang cua Ong (Ba) bang each khoanh Iron vao so phu hop nhat: Thap nhat 6.1 Thu tuc dang ky dat cho, toan 6.2 Chat luong mon an, uong 6.3 Ve sinh nha hang 6.4 Phuc vu nhanh chong, chinh xac cac yeu cau cua khach hang 6.5 Su phu hop giua gia ca va chat luong 6.6 Lich su nhiet tinh, chu dao 6.7 Dam bao an ninh, an toan 2 2 3 3 4 4 Cao nhat 5 5 2 3 4 5 Doi ngu can bo nhan vien nha hang: * Tong so lao dong: nguoi * Muc dao tao cua can bo nhan vien doanh nghiep cua Ong (Ba): > Trinh dai hoc: % > Trinh cao dang: % > Trinh trung cap: % > Dao tao ngan han: % > Dao tao khac: % > So can bo nhan vien duoc dao tao chuyen nganh dich vu nha hang: .% Nha hang cua Ong (Ba) hien dang su dung nhung phuong phap nao de kiem tra, giam sat chat luong dich vu: Theo y kien cua Ong (Ba), co quan quan ly nha nudc ve du lich can phai lam gi de nang cao chat luong dich vu cua nha hang? Xin cam on su? giup do' quy hdu cua Ong (Ba) Phu luc 2c SURVEY QUESTIONNAIRES (For foreign tourist who come to Hanoi) Ladies and Gentlements We are doing the research project about improving the quality of tourism product to attract foreign tourists to Hanoi We hope that you will share your experiences and time in Hanoi via answering the following questions Your opinions wil be the basis for evaluating the current situation and for the recommending solutions to improve the quality of tourism product in Hanoi All of your answers will be kept completely confidential GENERAL INFORMATION Gender: O Male O Female Age: 18-25 26-55 36-45 O 46-60 o >60 Occupation: Nationality: How many times have you come to Hanoi (Check one box by using (C)): o The first time O The second time o The third time o Other (Specify) The purpose of your trip to Hanoi is (Check one box by using (V)); o Sighseeing o See religious celebration o Combination of business and travel O Other (Specify) - How long is your trip? (Check one box by using (Y)); O days O days O days O Other (Specify) EVALUATION ABOUT HOTEL SERVICE Which hotel did you stay at during your travel to Hanoi? (Check one box by using (V))O star hotel O saai hote O saur ootel O star hotel O Saar hoec O Othei (specify) Please give your opinions about the service quality of the hotel you stayed (Circle one number for each item): 5.1 Enthusiasm, politeness of the hotel staff 5.2 Procedures for registration, check-in and checkout 5.3 Equipped facilities 5.4 Extensive service 5.5 Hygiene in the hotel 5.6 Noise level in the hotel 5.7 the price is equal with the service quality' of the hotel 5.8 Security in the hotel fhe lowest 2 fhe highest 5 o J 1 1 2 2 3 3 4 4 5 5 5 Did you have lunch or dinner in the hotel you stayed? (Check one box by using (A)): □ Yes (move to question 7) □ No (skip to question 8) ir Yes to question 11, please give your opinions about the restaurant in the hotel that you stayed (Circle one number for each item): The o west 7.1 Quality of the food 7.2 Extensive menu 7.3 Enthusiasm, politeness of the restaurant staff in the hotel 7.4 Appropriate decoration 7.5 Hygiene 7.6 Reasonable price 7.7 Other (specify) 3 The highest 5 3 3 4 4 5 5 If No to question 13 which kind of restaurant did you eat at? (Check one box by using ('C)): □ Popular restaurant □ Luxurious restaurant □ Speciality restaurant □ Other (specify) What was the service quality of your restaurant in question 13? (Circle one number for each item): 9.1 9.2 9.3 9.4 9.5 9.6 9.7 Quality of the food Extensive menu Enthusiasm, politeness of the restaurant staff Appropriate decoration Hygiene Reasonable price Other (specifv) The lowest 2 2 2 3 3 3 4 4 4 The highest 5 5 5 EVALUATION ABOUT TRANSPORTATION SERVICE 10 Please give your opinion about the transportation system in Hanoi (Circle one number for each item): 10.1 10.2 10.3 10.4 10.5 Poor and narrow roads Traffic jams Dusty Noise level Other (specify) The lowest 2 ■ 2 3 3 4 4 The highest 5 5 11 Please give your evaluation about the transportation services during your travel to Hanoi? (Circle one number for each item): 11.1 Quality of vehicle 11.2 Driver (politeness, experience, enthusiasm, etc.) 11.3 Hygiene 11.4 Variety of vehicle 11.5 Other (specify) The lowest 2 reliable, 3 The highest 5 2 3 4 1 5 EVALUATION ABOUT SIGHSEEING PLACES 12 How many sighseeing did you visit during your trip in Hanoi? (Please specify): 13 Please give your evaluation about the sighseeing places you visited in Hanoi? (Circle one number for each item): 13.1 13.1 13.2 13.3 13.4 13.5 Attractive tourism resouces Resonable price of entrance tickets Enthusiasm and politeness of staff Hygiene Security Other (specify) The lowest 2 2 2 3 3 3 4 4 4 The highest 5 5 5 EVALUATION ABOUT OTHER OF RELATED SERVICES 14 Please indicate your evaluations about the tourguide (Circle one number for each item): 14.1 14.2 14.3 14.4 14.5 14.6 14.7 Enthusiasm Politeness in communication knowledgeable (about sightseeing, social, etc.) Clear and easy to understand commentary Willing to help tourist Professional manner of tourguide Other (specify) The lowest 2 2 2 3 3 3 The highest 5 5 5 15 Please give your evaluation about the airport services (Circle one number for each item) The lowest 15.1 Visa approval procedures 15.2 Enthusiasm and politeness of the security staff at the airport 15.3 Enthusiasm and politeness of the check-in counter staff at the airport 15.4 Other (specify) 3 The highest 5 5 16 Please give your evaluation about the souvenir service in Hanoi (Circle one number for each item) 16.1 16.2 16.3 16.4 Distinguised souvenir Good quality Reasonable price Enthusiasm, politeness of salepeole The lowest 2 2 3 3 4 4 The highe 5 5 17 What is your general feeling about the quality of tourism product in Hanoi? 18 Are you willing to introduce Hanoi to your relatives, friends, collegues,etc.? □ Yes □ No Thank you very much for your cooperation Phu luc 3: Danh sach khach san di£u tra khao sat D|A CHI CO Sd LUU TRU STT TEN TIENG VI$T TEN TIENG ANH HANG So nha DuOng/PhO Sheraton Hanoi Sheraton Hanoi 11 Melia Hanoi Melia Hanoi 44B Hilton Hanoi Opera Hilton Hanoi Opera Hanoi Daewoo Hanoi Daewoo 360 Sofitel Plaza Hanoi Sofitel Plaza Hanoi Sofitel Metropole Hanoi Sofitel Metropole Hanoi 15 Nikko Hanoi Nikko Hanoi 84 Hanoi Horison Hanoi Horison 40 Cat Linh InterContinental Westlake Ha Noi Grand Plaza Hanoi Crowne Plaza Tay Ha Noi InterContinental Hanoi Westlake Grand Plaza Hanoi Crowne Plaza West Hanoi 1A Nghi Tam 117 Lo X7 12 Sunway Sunway 19 13 Ha Noi Hanoi Hotel D8 14 Bao So’n Bao Son 50 10 11 (TONG) GIAM DdC XEP PhuOng/Xa Dien thoai Fax Tay Ho 37199000 37199001 Hoan Kiem 39343343 39343344 Qu$n/Huyfn Ho va ten GD Chue danh Ong Alain Lueien Rigodin TGD Ong Fredrick Arul TGD Ong Peter Simson TGD Gi6i tinh Xuan Dieu Quang An Ly Thucrng Tran Hung Kiet Dao Le Thanh Tong Phan Chu Trinh Hoan Kiem 39330500 Kim Ma Kim Ma Ba Dinh 38315000 38315010 Ong True Baeh Ba Dinh 38238888 38293888 Ong Trang Tien Hoan Kiem 38266919 38266920 Ong 38223535 38223555 Ong 37330808 37330888 Ong 62709999 Ong 35551000 35550111 Ong 37855644 62706688 37855663 62706666 Ong 39713888 39713555 Ong Duong Thanh Nien Ngo Quyen Tran Nhan Tong Nguyen Du Cat Linh Dong Da Tay Ho Tran Duy Cau Giay Hung Le Due Tho Hai Ba T rung My Dinh Tu Liem 62708888 39330530 39343178 Pham Dinh Pham Dinh Hai Ba H6 H6 Trung Tran Huy Lieu Giang Vo Ba Dinh 38452270 38459209 Ong Nguyen Chi Lang Dong Da 38353536 38355678 Ba Gerard Tan Hong Guan Antoine Lhuguenot Philippe Bissig Makoto vasukara Franek Naulleau Nguyen Viet Tao Goo Gi Won Adam Owen Riley Bonneau Jean Lue Danny Chi Ho Tse Nguy6n Thu Ha TGD TGD TGD TGD TGD PTGD GD GD TGD TGD PTGD 16 Thang Loi Thang Loi 200 17 M (Moevenpick) M (Moevenpick) 83A 18 Best Western Mu’dng Thanh Hanoi Best Western Muong Thanh Hanoi Lo C2 19 Silk Path Silk Path 195 199 20 Prestige Ha Ngi Prestige Hanoi 17 21 Muong Thanh Xa La Muong Thanh xa La 66 22 Dai Duong Ocean 48 23 S^i Gon Sai Gon 80 24 Cong doan Viet Nam Vietnam Trade Union 14 25 HACINCO HACINCO 26 ASEAN ASEAN 27 Kim Lien 28 truong Yen Phu Yen Phu Ly Thuong Trdn Hung Kiet Dao Bdc Linh Dam Dai Kim Hang Bong Tay Hd 38294211 Hoan Kiem 38222800 Hodng Mai 36408686 Hoan Kiem Pham Dinh Hai Ba Hd Trung Phuc La Trdn Nhan Tong Ly Thudng Kiet jozyjouu 38292927 38222822, Ong TGD 36405959 Bd Mini Surendran GD 32665555 39381288 Ong Bui To Minh GD 62999888 62999666 Bd Nguydn Thi Phuong Nam GD 33115555 33115258 Ong Nguyen Du Hai Bd Trung 39445959 39447313 Ong Cua Nam Hoan Kiem 39422631 Ong Trdn Hung Dao 110 Thai Thinh Kim Lien Virdn Thu Capital Garden 29 Ben Ho 30 GD Knuth Kiefer Ha Dong Trong Ha Ong 38222789 Phuc La Trdn Binh iNguycn Niin 39424499 Nguyen Thanh Tuan Nguyen Dire Cudng Nguyen Thai Hung Hodng Minh GD GD GD Hoan Kiem 39421776 39420762 Ong Trung Liet Dong Da 38574040 38572626 Bd Chua Boe Trung tu Dong Da 38529108 38529111 38529122 Ong Dao Duy Anh Phuong Mai Ddng Da 38524919 Ong Hoang Ngoc Phach Ldng Ha Dong Da 38350373 38350363 38350364 Ong Ton Lam TGD Lake Sise 23 Ngoc Khdnh NgQC Khdnh Ba Dinh 38350111 38350121 Ong Nghiem Gia Ky TGD Heritage Ha Noi Heritage Hanoi 625 Dudng La Thanh Thanh Cdng Ba Dinh 38344727 38343882 Ong Trdn Ngoc Son TGD 31 Thien Ha Galaxy Phung Hung Hang MS Hoan Kidm 38282888 38282466 Bd 32 Hoa Binh Hoa Binh 27 Hdng Bai Hoan Kiem 38253315 38269818 Bd 33 Nha Hat Thang Long Thang Long Opera 1C Ton Dan Ly Thdi Td Hodn Kiem 38244775 38244784 Bd ClnAn Q/r Trdn Hung □A TZL