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•’F *T* *7* *7* *£* *H NGUYEN THI PHUONG CHAM TRVONG BAI HOC KINH TE QUOC DAN * * * NGUYEN THI PHlTONG CHAM DAI HOC KTQD TT THONG TIN THtfVIEN PHONG LUAN AN ■ TU LIEU XAY DUNG LO TRINH PHAT TRIEN SU* NGHIEP • • • • CHO NHAN VIEN: NGHIEN ClfU TINH HUONG CUA CONG TY CO PHAN DICH VU CONG NGHE • • • TIN HOC HPT TAI THANH PHO HO CHI MINH • • Chuyen nganh: Quan tri nhan luc LUAN VAN THAC SY QUAN TRI KINH DOANH 7M NGU'Ql HUQNG DAN KHOA HOC: PGS TS VU THI MAI Ha Noi, nam 2011 LOl CAM DOAN Tac gia cam doan luan van “Xay dung 16 trinh phat trien su nghiep cho nhan vien: Nghien cuu tinh huong cua Cong ty Co phan Dich vu Cong nghe Tin hoc HPT tai Thanh Ho Chi Minh” la cong trinh nghien cuu khoa hoc chua duoc cong bo tai bat ky dau Voi vai tro la Truong du an phat trien noi dung nghien cuu nay, cac ket qua thuc hien cua du an duoc trinh bay luan van duoc Cong ty HPT cong nhan thuoc so htru tri tue cua tac gia Cac so lieu luan van duoc su dung trung thuc va co su chap thuan cua Cong ty HPT Ha Noi, 21 thang 09 nam 2011 Nguyen Thi Phuong Cham MUC LUC • • Trang DANH MUC CAC BANG SO LIEU DANH MUC CAC SO DO, BIEU DO, DO THI TOM TAT LUAN VAN CHUONG 1: TONG QUAN VE NGHIEN CU*U 1.1 1.2 1.3 1.4 Dat van de nghien cuu Muc tieu nghien cuu Doi tuong va pham vi nghien cuu Phuong phap nghien cuu 1.4.1 1.4.2 Cach thuc tiep can Nguon dtr lieu 1.4.2.1 Nguon du lieu so cap 1.4.2.2 Nguon dtr lieu thu cap 1.4.3 1.5 Cac phuong phap phan tich dtr lieu Y nghia khoa hoc va thuc tien cua luan van 1.5.1 1.5.2 Y nghia khoa hoc Y nghia thuc tien CHtTONG 2: CO SO LY LUAN 2.1 Ly luan ve su nghiep 2.1.1 2.1.2 2.1.3 2.2 Su nghiep quan diem xa hoi hoc Su nghiep quan diem kinh te hoc ve lao dong Su nghiep quan diem cua quan tri hoc Ly luan ve phat trien su nghiep doanh nghiep 2.2.1 2.2.2 dong Dinh nghia Y nghia cua phat trien su nghiep doi voi doanh nghiep va ngudi lao 10 2.2.2.1 Doi voi doanh nghiep 10 2.2.2.2 Doi voi ngudi lao dong 11 2.2.3 Vai tro viec phat trien su nghiep tai doanh nghiep 12 2.2.3.1 Doi voi nha lanh dao va quan ly 12 2.2.3.2 Doi voi ngudi lao dong 13 2.3 Ly luan ve cac yeu to lien he den phat trien sir nghiep doanh nghiep 14 2.3.1 Cac yeu to thuoc ve doanh nghiep 14 2.3.1.1 Mo hinh co cau to chuc 14 2.3.1.2 Cac yeu cau cong viec doanh nghiep 16 2.3.1.3 Gia tri cua cong viec doi voi doanh nghiep 18 2.3.1.4 Trinh nhan thuc va nang lire cua lao dong quan ly 21 2.3.2 Cac yeu to thuoc ve ngudi lao dong 22 A 2.3.2.1 Nhu cau phat trien cua ngudi lao dong 23 2.3.2.2 Dong luc cua ban than ngudi lao dong 24 2.4 Ly luan ve xay dirng 16 trinh phat trien su nghiep doanh nghiep 26 2.4.1 Khai niem 16 trinh phat trien sir nghiep doanh nghiep 26 2.4.2 Su can thiet cua 16 trinh phat trien su nghiep doanh nghiep 28 2.4.3 Dac trung va cac thuoc tinh cua 16 trinh phat trien su nghiep doanh nghiep 30 2.4.4 Vai tro cua viec xay dung 16 trinh phat trien su nghiep 32 2.4.5 Xay dirng 16 trinh phat trien sir nghiep doanh nghiep 32 2.4.5.1 Chinh sach phat trien sir nghiep 33 2.4.5.2 So tong the 16 trinh phat trien sir nghiep doanh nghiep 34 2.4.5.3 Ban hudng dan 16 trinh phat trien sir nghiep 37 CHlTONG 3: THUC TRANG HOAT DONG PHAT TRIEN SU NGHIEP TAI CONG TY CO PHAN DICH VU CONG NGHE TIN HOC HPT 39 3.1 Gidi thieu chung ve Cong ty HPT 39 3.1.1 Qua trinh hinh va phat trien cua Cong ty HPT 39 3.1.1.1 Tong quan ve Cong ty 39 3.1.1.2 Lich su hinh va phat trien cua Cong ty 41 3.1.1.3 Ket qua hoat dong kinh doanh cua Cong ty 42 3.1.1.4 Phuong hudng hoat dong cua Cong ty den nam 2015 44 3.1.2 Co cau to chuc va tinh hinh nguon nhan luc cua Cong ty 46 3.2 3.1.2.1 Cocautochuc 46 3.1.2.2 Tinh hinh nguon nhan luc 48 Nhan thuc ve phat trien sir nghiep tai Cong ty HPT 50 Nhan thuc cua Ban lanh dao 50 3.2.1 3.2.1.1 Chinh sach nhan su 51 3.2.1.2 Chinh sach dao tao va phat trien nguon nhan luc .52 3.2.1.3 Gia tri nganh nghe, cong viec tai Cong ty HPT 55 3.2.2 3.2.3 3.3 Nhan thuc cua doi ngu can bo quan ly 56 Nhan thuc chung cua nguoi lao dong 61 Thuc trang phat trien su nghiep tai Cong ty HPT 62 3.3.1 3.3.2 3.3.3 3.3.4 He thong hudng dan nhan vien thuc hien cong viec 62 He thdng tieu chuan danh gia nang luc nhan vien 65 Hoat dong dao tao va phat trien nhan vien 68 Mot so ket qua phat trien su nghiep cua nhan vien 71 3.3.4.1 Muc thay doi vi tri cong viec 71 3.3.4.2 Muc gan bo cua nguoi lao dong 72 3.3.4.3 Muc hai long cua nhan vien vdi cong viec va Cong ty 74 (HUONG 4: XAY Dl/NG SO DO TONG THE LO TRINH PHAT TRIEN SlT NGHIEP VU• CONG NGHE• • CHO NHAN VIEN CONG TY CO PHAN DICH • TIN HOC HPT DEN NAM 2015 77 4.1 4.2 4.3 Quan diem xay dung 77 Ke hoach thuc hien va ket qua du kien 78 Qua trinh thuc hien 86 4.3.1 Nguon tai lieu su dung 86 4.3.1.1 Tai lieu noi bo 86 4.3.1.2 Tai lieu ben ngoai 86 4.3.2 4.3.2.1 Cac ket qua trung gian 87 Mo hinh to chuc Cong ty HPT dennam 2015 87 4.3.2.2 Gia tri nganh nghe, cong viec Cong ty 88 4.4 So tong the 16 trinh phat trien sir nghiep cho nhan vien Cong ty HPT d6n nam 2015 90 CHlTONG 5: XAY DUNG BAN HlTONG DAN LO TRINH PHAT TRIEN SlT NGHIEP VU• CONG NGHE• TIN HOC • TAI • CONG TY CO PHAN DICH • • HPT DEN NAM 2015 - VI DU MAU CHO NGANH NHAN SU* 95 5.1 5.2 5.3 Quan diem xay dung 95 Ke hoach thuc hien va ket qua du kien 95 Qua trinh thuc hien 101 5.3.1 Nguon tai lieu su dung 101 5.3.1.1 Tai lieu noi bo 101 5.3.1.2 Tai lieu ben ngoai 101 5.3.2 Cac ket qua trung gian 102 5.3.2.1 Bieu mau ban huong dan phat trien su nghiep cho nhan vien 102 5.3.2.2 Nang luc cot loi cua nhan vien Cong ty 103 5.3.2.3 Cac nhan to cong sir nghiep tai Cong ty 104 5.4 Ban huong dan 16 trinh phat trien sir nghiep cua nhan vien nganh Nhan sir Cong ty HPT den nam 2015 105 CHlTONG 6: KET LUAN VA KIEN NGHI 130 6.1 Ket luan 130 6.1.1 6.1.2 6.2 Danh gia ket qua nghien cuu 130 Nhung han che cua luan van 130 Kien nghi 131 6.2.1 De xuat phuong phap hoan thien nghien cuu 131 6.2.1.1 Bo sung phuong phap luan 131 6.2.1.2 Mo rong quy mo khao sat 131 6.2.2 Hoan chinh cac tai lieu ung dung va ho tro cho phat tri (in su nghiep tai doanh nghiep 132 TAI LIEU THAM KHAO 133 CAC PHU LUC DANH MUC CAC BANG SO LIEU • • Trang Bang 3.1: Phan tich doanh thu theo hang san xuat nam 2010 43 Bang 3.2: Ti le cac loai lao dong Cong ty HPT cac nam 2004, 2009 va 2010 50 Bang 3.3: Trinh hoc van cua lao dong cong ty HPT cac nam 2001, 2002, 2004 2007 va 2010 50 Bang 3.4: Phan tich boi so lirong binh quan gitra cac nhom nganh nghe Cong ty HPT nam 2010 55 Bang 3.5: Ti le thoi viec tai Cong ty HPT thoi ky tu nam 2003 - 2010 57 Bang 3.6: Ti le nhan vien thu hudng PTSN tai Cong ty HPT 71 Bang 3.7: Ti le thoi viec tai Cong ty HPT tu nam 2003 den 2010 72 Bang 3.8: Mot so ket qua khao sat muc hai long cua nhan vien 75 Bang 4.1: Ke hoach xay dung So tong the 10 trinh PTSN cho nhan vien Cong ty HPT dOn nam 2015 78 Bang 5.1: Ke hoach thuc hien xay dung Ban hudng dan PTSN cho nhan vien Cong ty HPT dOn nam 2015 95 DANH MUC CAC SO DO, BIEU DO, DO THI Trang Sa 2.1: Lo trinh PTSN tai Cong ty Basicsalon, Anh quoc 27 So 3.1: So to chtrc tong the cua Cong ty HPT nam 2011 46 So 4.1: Mo hinh PTSN cua Cong ty HPT den nam 2015 88 So dd 4.2: So tong the du kien 16 trinh PTSN cho nhan vien Cong ty HPT d6n nam 2015 91 Do thi 3.1: Do thi toe tang truong doanh thu thuan cua Cong ty HPT tu nam 1996-2010 42 Bieu 3.2: Bien dong nguon nhan luc Cong ty HPT tu nam 2000 - 2010 48 Do thi 3.3: Bien dong ti le tang trudng nguon nhan luc Cong ty HPT tu nam 2000 - 2010 49 Bieu 3.4: Tuong quan muc luong binh quan giua cac cap bac to chuc Cong ty HPT nam 2010 55 Bieu 3.5: Ti le tham nien cua lao dong quan ly tai Cong ty HPT nam 2010 58 Bieu 3.6: Phan loai nhu cau PTSN tai Cong ty HPT nam 2009 61 Bieu 3.7: Ty le xep bac nang luc nhan su cua Cong ty HPT vao thang 10/2010 67 Bieu 3.8: So sanh xep bac nang luc giua cac khoi chuc nang cua Cong ty HPT vao thang 10/2010 67 Bieu 3.9: So sanh chi phi dao tao theo chuyen mon nam 2009 va 2010 cua Cong ty HPT 70 Bieu 3.10: Ti le dao tao thuc te so vdi ke hoach nam 2010 cua Cong ty HPT 70 Bieu 3.11: So sanh bien dong cac nhom tuoi lao dong tai Cong ty HPT nam 2009,2010 .73 Bieu 3.12: So sanh bien dong tham nien lam viec tai Cong ty HPT cua lao dong nam 2009, 2010 .73 Bieu 3.13: So sanh bien dong vong doi cong tac tai Cong ty HPT cua lao dong thoi viec nam 2009, 2010 74 Bieu 3.14: Bieu khao sat nguyen vong cua ngudi lao dong chua hai long vdi cong viec 75 Bieu 3.15: Bieu so sanh cam nhan cua nguoi lao dong so voi cong ty/ co quan cu 76 PHU• LUC • Ban Mo ta cong viec cua Nhan vien Tuyen dung Cong ty HPT Chirc danh : Dan vi Nhan vien Tuyen dung Phong Nhan su-Dao tao Ma cong viec : Lan sua doi : HPT-MTCV-NSDT-03 00 PHAN XAC NHAN Toi da xem ky noi dung Ban Md ta cong viec ben dudi va xac nhdn rdng nhung md ta phu hap vdi vi tri, chdc danh cong tac Ngay thang nam Ng£y th&ng n§m Xac nhan cua cdp tren true tidp Xac nhan cua CBNV nhan viec TOM TAT VI TRI CONG VIEC Chiu trach nhiem thuc hien cong tac tuyen dung theo dung cac ndi dung quy dinh Chinh sach tuyen dung cua Cong ty QUAN HE CONG VIEC NOI DUNG 3.1 Trach nhiem cong viec Cong tac tuyen dung: - Lap phuang an tuyen dung theo yeu cau tuyen dung cu the cua cac Dan vi - Lua chon ngudn/Don vi cung ung lao dong phu hap - Thiet lap nguon du lieu ung vien nhgm dap ung kip thdi nhu cau tuyen dung khan - Thuc hien viec tuyen dung theo dung trach nhiem duac quy dinh quy trinh va chinh sach tuyen dung hien hanh: + + + + + + Sang loc hd sa dng vien theo dung tieu chuan tuyen dung va Ban md ta cong viec cua tirng vi tri Cho irng vien lam bai test Lap danh sach irng vien dat yeu cau chuyen cac dan vi phdng vdn o’ vong ke tiep Lap I ich phdng vdn va mdi irng vien den phdng van theo yeu cau cua cac Dan vi (neu cd) Tidp nhan va phan hoi tinh trang tuyen dung cho dng vien: Tha md’i nhan viec, tha cam an Thong bao cac thong tin lien quan den irng vien nha: ngdy nhgn vide cho Dan vi tiep nhan Cong tac ho trey: - Hd tra Trad’ng phdng NSDT cdng tac xay dang cac quy dinh, chinh sach lien quan den cdng viec daac giao - Soan thao cac cdng van, quyet dinh lien quan den pham vi cdng viec daac giao Thong bao vdi P.HTTT ve vide cap/ xoa account email cho nhan vien md’i/ nhan vien nghi viec - Phoi hap vd’i ca nhan/Dan vi cd lien quan thiet lap, cap nhdt hodc sda doi Ban md ta cdng viec - Phdi hap chdt che vd’i Ca nhan/Dan vi lien quan nhdm dam bao cdng vide hoan nhanh chong va dat daac hieu qua cao - Thac hien cac yeu cau ve quan tri chat lacing noi bo cdng tac tuyen dung - Thac hien cac cdng viec khac phat sinh theo yeu cdu cua Tradng phdng Nhan sa Ddo tao - Bao cao dinh ky/dot xudt cho Trad’ng phdng NSDT cac vdn de lien quan pham vi trach nhiem cdng viec daac giao Cong tac khac: 3.2 3.3 Quydn han - Daac quyen quyet dinh viec sang loc ling vien giai doan sa van - Daac quyen chu dong giai quyet cac van de cd lien quan pham vi trach nhidm daac giao hoac sau tham khao y kien Trad’ng phdng Nhan sa Dao tao - De xuat cai tien, bo sung, thay doi cac chdc nang khong phu hap phan mem quan ly nhan sir nhdm nang cao hieu qua quan ly thong tin Dieu kien lam viec - Daac had’ng cac quydn lai vd laang bong, phuc lai theo dung Didu Id va cac Quy dinh cua Cdng ty taang daang vd’i chdc danh nay; - Daac cung cap tai san - cdng cu dung cu, van phdng pham phu hp’p; - Daac tham da cac khoa dao tao, hoi thao ve linh vac Quan ly nhan sa 3.4 Yeu cau nang lire □ Trung cap/Cao ddng □ PTTH Trinh hoc van Trinh ngoai ngu X Dai hoc □ > Dai hoc 1X1 Anh van: X Giao tiep X Chuyen nganh □ □ Giao tiep X Chuyen nganh X Ms Excel X Ms PowerPoint □ Khong yeu cdu X Ms Word Trinh tin hoc □ Khac Kien thirc lien quan - Am hieu Luat Lao dong, cac quy dinh hien hanh va vdn dung hieu qua vao qua trinh thuc hidn cong viec Ky nang lien quan - Giao tiep tot, co kha nang trinh bay, thuydt trinh □ Khong yeu cau - Co kha ndng quan sat va hieu biet tam ly nhan vien thuc hidn cong tac tuyen dung - Co kha nang lam viec dudi ap luc cong vide cao Kha nang lam viec 3.5 - Dua nhieu hudng giai quydt khac va It/a chQn giai phap kha thi nh§t viec giai quyet m