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8676 TRUONG DAI HOC KINH TE QUOC DAN | DAI HOC KTQD y ■ * TT THdNGTINTHlfVIENnHONG LUAN AN • TV LIEU NGUYEN THI THUY THU HUT VA DUY TRI LAO DONG CHAT LVONG• • CAO TAI CONG TY CO PHAN DICH VU TRIG• • •[.]
8676 TRUONG DAI HOC KINH TE QUOC DAN y ■ | DAI HOC KTQD : TT.THdNGTINTHlfVIEN * nHONG LUAN AN • TV LIEU NGUYEN THI THUY THU HUT VA DUY TRI LAO DONG CHAT LVONG • • CAO TAI VU• TRIG • CONG TY CO PHAN DICH • • TUYEN FPT Chuyen nghanh: Quan tri nhan luc MS: 60.34.70 LUAN VAN THAC SI QUAN TRI KINH DOANH NGIOI lll()N(, DAN KHOA HOC: NGUYEN NAM PHUONG Ha Noi, nam 2013 LO'I CAM DOAN Ten toi la: Nguyen Thi Thuy Ma sinh vien: CH 201214 Chuyen nganh: Khoa: Quan Tri Nhan Luc 20 Toi xin cam doan de tai: “Thu hut va tri lao dong chat lu'iyng cao tai Cong ty CPDV true tuyen FPT” la mot cong trinh nghien cuu doc lap, khong chep cua nguoi khac De tai la san pham ma toi no luc nghien cuu sau qua trinh lam viec tai Cong ty CPDV truc tuyen FPT, co tham khao mot so sach bao va tai lieu co nguon goc ro rang, dudi su hudng dan cua PGS.TS Nguyen Nam Phuong, giang vien khoa Kinh te va Quan ly nguon nhan luc trudng Dai hoc Kinh te Quoc dan Neu co van de gi toi xin chiu hoan toan trach nhiem Ha Noi, 29 thang 11 nam 2013 Nguoi cam doan Nguyen Thi Thuy LO’I CAM ON Toi xin chan cam on PGS.TS Nguyen Nam Phuong, giang vien khoa Kinh te va Quan ly nguon nhan luc trudng Dai hoc Kinh Te Quoc dan da nhiet tinh huong dan cho toi sudt qua trinh thuc hien de toi tim huong di moi luan van cung nhu cung cap thong tin va tai lieu giup hoan luan van Toi xin chan cam on Cong ty CPDV true tuyen FPT cung toan the can bo cong nhan vien phong Nhan su da tao dieu kien giup cho toi hoan luan van Toi cung xin cam on toan the giang vien khoa Kinh Te va Quan ly nguon nhan luc da dong gop y kien de toi hoan thien hon luan van cua minh Toi xin chan cam on! Hoc vien Nguyen Thi Thuy NHAN XET LUAN VAN THAC SY KINH DOANH VA QUAN LY Hocvien: Nguyen Thi Thuy Chuyen nganh: Quan tri nhan lire Ngircri hu’d’ng dan khoa hoc: PGS.TS Nguyen Nam Phiro’ng Ngiroi nhan xet: TS Nguyen VTnh Giang Phan bien Ten de tai: “Thu hut va tri lao dong chat hto'ng cao tai Cdng ty cd phan dich vu true tuyen FPT ” r > Y nghTa cua de tai nghien ciru Thu hut, tri lao dong va lao dong chat lupng cao to chuc doanh nghiep la van de thach thuc va kho khan, nhat la thdi ky hoi nhap, canh tranh gay gat, tinh hinh khung hoang kinh te hien Cong ty CPDV true tuyen FPT hoat dong linh vuc kinh doanh online rat can thu hut va giu chan dupe nhung lao dong chat lupng cao De tai tac gia chon lira nghien cuu co y nghTa ca ve ly luan va thuc tien Ve noi dung cua luan van Luan van da he thong va co each nhin rieng ve thu hut, tri nguon lao dong chat lupng cao: dinh nghTa lao dong, ngudi lao dong, lao dong chat lupng cao, thu hut nguon nhan luc, tri nguon nhan luc, muc tieu vai trd cua viec thu hut, tri lao dong chat lupng cao, nhung hoat dong chu yeu nham thu hut va tri lao dong chat lupng cao, cac yeu to anh huoug tdi thu hut tri lao dong chat lupng cao due rut mot so kinh nghiem ve thu hut va tri lao dong chat lupng cao tu mot so doanh nghiep va ngoai nude Luan van phan tich thuc trang thu hut va tri lao dong chat lupng cao qua z cac hoat dong quan tri nhan luc, rut dupe ket qua dat dupe va nhung han che, nguyen nhan: chua co ke hoach cu the, phong nhan luc bi han che ve quyen luc va nguon luc, dpi ngu chua chuyen nghiep, kinh phi han che vv tu de xuat cac giai phap giup cho Cong ty CPDV true tuyen FPT lam tot hon viec thu hut tri lao dong chat lupng cao Cac giai phap tap trung vao viec hoan thien cong tac ke hoach hoa, kien toan he thong phan tich cong viec, nang cao chat lupng tuyen dung, bo tri hoan thien danh gia thuc hien cong viec , dao tao, thu lao lao dong vv Ve ket cau cua luan van Luan van dupe trinh bay noi dung chinh bang 118 trang danh may gom lbi mb dau va chuong Chuong I gom 33 trang, chuong II la 60 trang, chuong gom 25 trang voi noi dung de cap tuong doi chi tiet va logic Nhung ket qua dat dupe cua luan van - Luan van da he thong dupe co sb ly luan ve lao dong, nguon lao \ z dong, co quan niem rieng ve lao dong chat lupng cao, thu hut va tri lao dong chat lupng cao, nhung yeu to anh huong tac gia chu danh gia thu hut va tri lao dong chat lupng cao thong qua cac hoat dong quan tri nhan luc la co so ly luan va huong tiep can nghien cuu cua de tai -Tac gia da tien hanh khao sat de danh gia dupe cac muc thu hut, thoa man, yen tarn cua lao dong chat lupng cao voi nhung noi dung thong tin thu thap dupe kha chi tiet, phong phu ket hop cac phuong phap nghien cuu hop ly, Rut dupe nhung uu diem, han che, nhung yeu to tac dong den viec thu hut tri lao dong chat lupng cao, chi dirge nguyen nhan kha thuyet phuc Cac giai phap kha day du, toan dien Van phong ngan gon, cac hinh ve, bang bieu va hinh there trinh bay co ban dap ung yeu cau Nhirng gop y bo sung Phan ly luan: luan van khong co dirge dinh nghTa ro rang ve thu hut, tri nguon nhan lire ( dinh nghTa d trang 16: “ thu hut nguon nhan luc bao gom cac hoat dong dam bao cho to choc co du nhan vien ve so lirgng cung nhir chat lirgng ”, nhom thu hut nhan lire gom ke hoach hoa, phan tich cong viec, tuyen dung, bo tri, bo nhiem, phan quyen va cung khong co dinh nghTa co ban the nao la tri nguon nhan lire ma cho rang, tri nguon nhan luc la gom nhom cac hoat dong: danh gia there hien, dao tao, phat trien, thu lao, quan he lao dong Toi cho rang doan van muc 1.3.3 Moi quan he gitra thu hut va tri lao dong chat lugng cao (trang 38) ” thu hut la tim kiem loi keo dpi ngu lao dong den voi to chuc va tri la viec lam thda man nhu cau, phat trien, phat huy nang lire, hieu qua cua ngubi lao dong de ho trung thanh, gan bo voi to chirc lau dai ”, Do moi chinh la dinh nghTa ve thu hut va tri nguon nhan luc Phan khai niem ve thu hut va tri nguon nhan luc luan van lai lap lai lchi trinh bay nhirng hoat dong quan ly nhan luc nham thu hut tri lao dong chat lugng cao - Ve lao dong chat lugng cao ma cong ty xep loai, chira neu ro nhirng can cu de xep loai va phan biet dugc lao dong co cac mi'rc chat lugng cao khac ( xep lam bac chu yeu tu bac tro len ) cung chua chi ro dugc dac diem lao dong chat lirgng cao o cong ty co dac thu gi ? yeu cau nhu the nao? - Phan phan tich there trang va giai phap trinh bay nhu vay gan voi de A tai hoan thien cac hoat dong quan tri nhan luc hon la de tai thu hut va tri lao dong chua noi den thu hut va tri lao dong chat lugng cao - Chu dan luan van khong dung quy dinh ( khong danh so tuong ung voi thu tir danh muc tai lieu tham khao ) - Muc 3.2 Mot so y kien nham thu hut va tri lao dong chat luong cao ( trang 110) lai gom cac tieu muc 3.2.1 giai phap nham thu hut vay giai phap va y kien cai nao bao quat hon, cai nao bao trum cai nao Danh gia chung Mac du luan van mot so thieu sot nhat dinh, nhung luan van the hien la mot cong trinh nghien cuu, khao sat voi noi dung phong phu, kha cong phu Khang dinh su co gang va nang luc nghien cuu khoa hoc cua tac gia Luan van co y nghia thuc tien cho Cong ty CPDV true tuyen FPT co the xem xet va ap dung Dieu chung to trinh nghien cuu khoa hoc cua tac gia va tac gia xung dang dat dirge trinh Thac sy Kinh doanh va Quan ly, chuyen nganh Quan tri nhan luc Ha noi 24 thdng 11 ndm 2013 Ngudi nhan xet TS Nguyen VTnh Giang NHAN XET LUAN VAN THAC SY ® • De tai: "Thu hut va tri lao dong chat lirong cao tai Cong ty co phan dich vu true tuyen FPT" Ngu-di thirc hien: NGUYEN THI THUY Chuyen nganh: Quan tri nhan lye Ngudi hirong dan khoa hoc: PGS.TS Nguyen Nam Phurong Sau doc xong luan van voi de tai tren, xin neu nhung nhan xet nhu sau: r r r Y nghia va tinh cap thiet cua de tai nghien ciru: "Quan tri nhan sir vupt khung hoang" la chu de cua hoi nhan su Viet Nam 2013 vira dien vao 10/11/2013 tai TP Ho Chi Minh Hoi nghi da cho thay dang liru y la tai khong it DN hien nay, nguoi la mot tro luc qua trinh vupt khung hoang Tinh trang lire lupng lao dong thieu gan ket, giam nhiet tinh va chong doi su thay doi da gay khong it tro ngai cho nguoi lanh dao qua trinh tai cau true DN Theo ong Hoang r r r r •> r Nam Tien (chu tich FPT Sofware) co nguyen nhan chinh dan den tinh trang nay: Thu nhat, nguoi lao dong khong hai long voi thu nhap cua minh nghia la cac bien phap dai ngo nhan su ngan han cua DN chua thoa man Thu hai, r y y nguoi lao dong cam thay khong co co hoi phat trien nghe nghiep, dong nghia voi chinh sach dai ngo dai han cua DN thieu hap dan Thu ba, nguoi lao dong khong hai long voi lanh dao true tiep cua minh nghia la moi trudng lam viec khong thuan lpi Nhieu khao nghiem cho thay rang su "ra di" cua nguoi lao r y r r y y r r dong d cac DN la tat nhien song can chu y: su di neu tren 10% la bat thudng hoac nhung nguoi gioi ma phai di thi DN cung can xem xet lai viec dai nhan sir cua DN minh FPT online la mot doanh nghiep tre hoat dong linh virc kinh doanh dich vu thuong mai dien tu voi doi tupng la gidi tre, bdi vay rat can thiet phai co doi ngu lao dong co nang luc cd trinh chuyen mon cao cho nen viec thu hut, tri lao dong chat lupng cao can phai dupe quan tarn Nhan thuc dupe y nghia do, hoc vien Nguyen Thi Thuy lira chon de tai tren lam luan van tot nghiep la dung huong va cd y nghia ca ve ly luan cung nhu thuc tien / r r y y /■ DANH GIA HOAN THANH CONG VIEC VA KE HOACH PHAT TRIEN (DANH CHO NHAN VIEN KHOl KY THUAT, HO TRO KINH DOANH) Fpt Online Djnh ky tir 01/01/2012 den 30/06/2012 Uq va ten nhan vien: (Chit in hod) Chile danh: Trung tam/phdng: Phdng/BU: N Ng;\v v^o cong ty: Don vj: Uhifm vu chinh dang duyc giao (theo ke hoach b$ phan hodc ban Mo ta cong vi?c): A CAC PHAN CAN DANH GIA Diem danh gid: 4: Rat tot; 3: Dat yeu cau; 2: Can co gdng hon; l: Khong dAp ung Hudng ddn: So diem = Diem danh gid x TrQng s6 Phan lo{ii: 100 - 96: Xuat s5c ; 86 - 95 : Tdt; 71-85: Khd; 51 - 70: Trung binh; Dudi 50: """"""J — - - Kien thuc cong viec (Trqng so:4) ap ui Diem danh gid So diem Xem xet kien thirc cong viec lien quan din vj tri hien tai Xem xdt den su co gang hoc hoi ky pdng mdi, trao ddi cac thong tin cd lien quan din cdng vi$c Ap dung hiiu biit vi quy trinh, ky thuat de thuc hi?n cdng viec Hieu rd nhiem vy, trdch nhi^m cua cdng viec; cd du cdc ky |nang va kien thuc cdng viec can thiet Co gang cap nhat cac thong tin chuyen mon mdi nhdt Y kien ngudi quan ly true tiep: Giao tiep (TrQng sd: 2) Diem danh &jd So diem Xem xet den hi?u qua vi?c truyen dat va nhan cac y kien, thong tin va hudng dfln nhieu tinh huong khac nhau; biet ling nghe mpt each hiqu qua; c6 kha nang giao tidp bang van ban va ngon ngCf vdi nhilu ddi tuqng khac nhau. _ Y kien ngudi quan ly trirc tiep: Hyp tdc/l&m vice nhdm (TrQng so:3) Thanh cdng viqc lam viqc vdi ngudi khac de dat duyc ket qua mong mudn; ddng gop cho dy an, ke hoach cua nhdm; chia se y tuong; y kien; biet phat trien cac moi quan h? thuan lgi cho cdng viqc; linh dpng; edi md; thuc day cdc mdi quan h$ chung Y kien ngudi quan ly true tiep: |.04a-BM/NS/HDCV/FPT v1/0 - J— — Diem danh So diem gid Hipu suat (Trpng so : 3) Diem ddnli gia So diem Diem danh gia So diem Duy tri khdi lupng cong vipc hop ly; dam nhi^m them cdc trach nhifm (ndu can); xir ly cong viec theo thir tir urn tien, trien khai vd tuan thu quy trinh cong vipc; hodn thdnh nhipm vy duyc phan cong dung han, dung ky thuat, quy trinh Y kien ngudi quan ly true tiep: Sdng kien (Trpng so: 2) Theo duoi cac muc dich vdi sir cam ket; tich eye dd xuat sang kidn ; luon huong den ket qua; mong muon vupt trpi cong vipc; thyc hipn cong vipc chdc chan, tich eye; thd hipn thai dp tich eye vd tytin Y kien ngud’i quan ly true tiep: Chat lupng (TrQng sd: 3) Didm danh gia So diem Didm ddnh gia So diem The hipn sy can than, ti mi va tin can; quan ly tot thdi gian vd tinh uu tien; khai iliac va thyc hien quy trinh congvipc Y kien ngudi quan ly tryc tiep: Quan hp khdeh hdng (TrQng sd:2) Lang nghe; nhan dinh va phan hoi nhanh chong, cd hipu qua cac nhu can cua khdeh hang ben va ben ngoai vd trien khai cdc hoat dpng tuong ung; thyc hipn nhieu hon cdc mong dpi dam bao sy thoa mdn cua khdeh hang Y kien ngudi quan ly tryc tiep: Ky luat (TrQng so: ) J Diem danh ghi So diem Diem danh ghi So diem Cd mdt dung gid, sdn sang bat dau cdng vipc tir dau gid va sau gid nghi; luon co thong bdo trudc va ly hpp ly cho cac buoi vang mdt hodc cham tre Y kien ngudi qudn ty tryc tiep: J van hoa FPT (TrQng sd:2) Dang tin cay, coi mb, quan tam xay dyng tinh than ddng dpi, luon ddng gop vi sy phat trien ;hung cua bo phan/don vi Ty nguypn tham gia phong trao, sy kipn hodc dpi dy an cua bp phan/don vi Y kien ngud’i quan ty tryc tiep: - - - 5—— - y- —— - , 10 Ke hoach phat trien ban than (TrQng so:2) Diem danh gia Xem xdt tinh than hpc hoi vipc co tham gia cdc khoa hpc de nang cao trinh dp, nghipp vy, cd ke hoach cy the cho hudng phat trien ban than tuong lai V kien ngudi quan ty tryc tiep: ~jr So diem - Tong so diem nhan vien ty danh gid: —T J - _ Tong so diem danh gia cua ngudi quan ty true tiep: ’.04a-BM/NS/HDCV/FPT v1/0 B KE HOACH PHAT TRIEN BAN THAN Ke hoach cong viec — ■ / - Ke hoach nang cao trinh dp nghiep vu C KIEN NGHI & NGUYEN VONG CA NHAN D.Y KIEN NGUOI DANH GIA Nhung tich noi bat/diem manh: Nhung phan can cai thien: Chu ky cua nhSn vien Hq ten: Ngdy: ’.04a-BM/NS/HDCV/FPT v1/0 Chit ky cua ngudi quan ly trirc tiep 7- • Y kien va chit ky cua ngirdi quan ly tren niQt cap DANH GIA HOAN THANH CONG VIEC VA KE HOACH PHAT TRIEN (DANH CHO CAN BO QUAN L Y KHOI BAO CHI) Fpt Online Uq vA ten cAn bp: Dinh ky tir 01/01/2012 den 30/06/2012 (Chit in hoa) Chuc danh: Phdng/BU: Trung tam/phdng: Don vj: NgAy vAo cong ty: Nhtym vy chinh dang dupe giao (theo ke hoach bp phan hoSc ban Mo ta cong vipc): A CAC PHAN CAN DANH GIA Diem danh gid: 4: Rat tot; 3: Dat yeu cau; 2: Can co gAng hon; 1: Khong dAp ung Hitting dan: So diem = Diem danh gia x Trpng sd Phan lopi : 100 - 96: Xuat sAc ;r -86 - 95 : Tot; 71-85: KhA; 51 - 70: binh; Dudi 50: -1 NAng luc ca nhan: (Trong sd: 6) un Diem dAnh giA So diem Didm dAnh giA So diem a Kien thuc/nAng lye tri tup (Trpng so: 2) Hidu thAu dao san pham/dich vu bo phan I don vi cung cAp Thong minh, c6 kha nang hoc hoi nhanh chdng b Giai quyet van de (Trpng so: 2) Xet kha nang phan tich van dd vA quy trinh, danh gid cac giai phap va lya chpn cAc phuong hudng hanh d