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PHAP THU HUT VA DUY TRI LAO DONG M ’ CHAT LUDNG CAO TAI CONG TY CO PHAN is tz CHUniG KHOAN SAI GON - HA NO! st* LUAN VAN THAC SY HNB DOANH VA QUAN LY HANOI, NAM 2013 a ife H TRl/ONG DAI HOC KINH TE QUOC DAN ■ ■ - SDEofflcaca DA1HQCKTQD TT THdNG TIN THIS VI$N PHONG LUAN AN • TV LIEU VU THI BICH HANG CAC GIAIPHAP THU HUT VA DUY TRI LAO DONG CHAT LINING CAO TAI ■ ■ CONG TY CO PHAN CHUNG KHOAN SAl GON - HA NOI ■ CHUYfiN NGANH: QUAN TRI NHAN LUC LUAN VAN THAC SY KINH DOANH VA QUAN LV w Ngtfdi htfcfng dan khoa hoc: PGS.TS PHAM THUY HUONG HA NOI, NAM 2013 LCD CAM DOAN Toi xin cam doan: Luan van la cong trinh nghien cuu thuc su cua ca nhan, dune thuc hien dudi su huong dan khoa hoc cua PGS TS Pham Thiiy Huong r r Cac so lieu, ket luan nghien cuu dirge trinh bay luan van trung thuc va chua tung dugc cong bo dudi bat cu hinh thuc nao Toi xin chiu trach nhiem ve nghien cuu cua minh HaNoi, bUhangOLnam 2013 Hoc vien Vfi Thi Rich H5ng MUC LUC • • LCH CAM DOAN MUC LUC DANH MUC BANG, BIEU DO, SO DO TOM TAT LUAN VAN i LCH MO DAU CHLTONG 1: LY LUAN CHUNG VE THU HUT VA DUY TRI LAO DONG • • CHAT LUONG CAO TRONG DOANH NGHIEP 1.1 Mot so khai niem co’ ban 1.1.1 Lao dong chat luang cao 1.1.2 Thu hut lao dong 10 1.1.3 Duy tri lao dong 12 1.1.4 Moi quan he giira thu hut va tri lao dong doanh nghiep 12 1.2 Cac nhan to anh huong den thu hut va tri lao dong chat luong cao doanh nghiep 13 1.2.1 Cac nhan to ben ngoai 13 1.2.2 Cac nhan to ben .15 1.3 Cac bien phap thu hut lao dong chat luong cao 20 1.3.1 Thu hut lao dong thong qua viec quang ba hinh anh doanh nghiep 20 1.3.2 Thu hut lao dong thong qua viec da dang hoa kenh tuyen dung 21 1.3.3 Thu hut lao dong thong qua cac chinh sach phu hop 22 1.4 Cac bien phap tri lao dong chat luong cao 23 1.4.1 Duy tri lao dong thong qua viec tra luong cong bang 24 1.4.2 Duy tri lao dong thong qua he thong phuc lqi day du va linh hoat 26 1.4.3 Duy tri lao dong thong qua danh gia va su dung lao dong 28 1.4.4 Duy tri lao dong thong qua dao tao .29 1.4.5 Duy tri lao dong thong qua chinh sach thang tien 29 1.4.6 Duy tri lao dong thdng qua moi trubng lam viec lanh manh .30 1.4.7 Duy tri lao dong thong qua viec dinh huong sau tuyen dung 30 1.5 Kinn nghiem cca mot so doanh nghhip* doi vVi viec thu hut vV tri lao dong cUah luong cao 31 CHVONG 2: PHAN TICH THUC TRANG THU HUT VA DUY TRI LAO • • DONG CHAT LUONG CAO TAI • • • CONG TY CO PHAN CHUNG KHOAN SAI GON-HA NOI 34 2.1 Gioi thieci ve Conn ty Co chin Chirnh khuan dSi Gon - Ha INot 34 2.1.1 Qua tring hinh va phOt trien cua Cong ty Co phan Chung khoan Sai Gon-Hi Noi .34 2.1.2 Bo mty ho cOnc .36 2.1.3 Keh qua san xuah hinO doanO caa hngg hy Co pOng hOngg hOotg Sii Gon Hi Noi 42 2.2 TUuc hrang loa dong cUah luong coo hai Cnng hy Co pUnn CUung hUann Sai Gnn-Ha Noi 43 > r 2.2.1 Quag dinm ve lao dong cOah luogg cao hai hngg hy 43 2.2.2 Quy mn lao dogg cOah luogg cao 45 2.2.3 ho cau lao dogg cOah luogg cao 47 2.3 PUan hicU hUuc hrong hUy Uuh va Oyy hri loo dnng cUah luong coo hoi Cnng hy Co pUnn CUung hUonn Sai Gnn - Ha Noi 48 2.3.1 NOugg yeu ho agO Ouong deg hOu Ouh vi hri lao dogg cOah luogg cao hai hngg hy 48 2.3.2 htc bieg pOtp hOu Ouh lao dogg cOah luogg cao hai hngg hy co pOng hOngg hOotg Sni Gog Hi Noi 50 2.3.3 htc bieg pOtp hri lao dogg cOah luogg cao hai hngg hy co pOng hOngg hOotg Sii Gog Ha Noi 56 2.3.4 DtgO git cOugg ve Ooah dogg hOu Ouh vi hri lao dogg cOah luogg cao hai hngg hy 78 CHlTONG 3: CAC GIAI PHAP TANG CUONG THU HUT VA DUY TRI LAO DONG CHAT LlTONG CAO TAI • • • CONG TY CO PHAN CHU*NG KHOAN SAI GON HA NOI 81 3.1 Phuong huong va muc tieu cua Cong ty Co phan Chung khoan Sai Gon - Ha Noi 81 3.1.1 Phuonghuongphat trien 2012-2014 81 3.1.2 Muc tieu chu yeu nam 2012- 2014 81 3.2 Muc tieu thu hut va tri lao dong chat luong cao tai Cong ty Co phan Chung khoan Sai Gon - Ha Noi giai doan 2012 - 2014 83 3.3 Cac giai phap tang cirong cong tac thu hut va tri lao dong chat luong cao tai Cong ty Co phan Chung khoan Sai Gon - Ha Noi 83 3.3.1 Tang cuong viec quang ba hinh anh cong ty 83 3.3.2 Dieu chinh chinh sach luong, thuong va phuc lui 85 3.3.3 Tao dung cu hoi hoc tap va thang tien 90 KET LUAN .93 TAI LIEU THAM KHAO 94 DANH MUC PHU LUC 95 DANH MUC BANG, BIEU DO, SO DO Bang: Bang 2.1: Ket qua san xuat kinh doanh giai doan 2009 - 2011 42 Bang 2.2: Thong ke so luong lao dong giai doan 2009 - 2011 45 Bang 2.3: Thong ke so luong lao dong chat luong cao giai doan 2009 - 2011 46 Bang 2.4: Thong ke trinh giai doan 2009 - 2011 48 Bang 2.5: Thong ke so luong tuyen dung giai doan 2009 - 2011 52 Bang 2.6: Danh gia mure thu hut cua kenh tuyen dung 53 Bang 2.7: Thu nhap binh quan cua ngubi lao dong 61 Bang 2.8: Ket qua khao sat ve chinh sach luong, thudng, phuc lpi 62 Bang 2.9: Co cau ty danh gia doc 66 Bang 2.10: Diem danh gia 67 Bang 2.11: Xep loai danh gia 67 Bang 2.12: Ty danh gia doc 67 Bang 2.13: Ty danh gia cheo .68 Bang 2.14: Chi phi dao tao cho lao dong chat luong cao 72 Bang 2.15: Thong ke lao dong chat luong cao nghi viec tai Cong ty 76 Bang 2.16: Ket qua khao sat ly lao dong chat luong cao nghi viec 77 Bang 3.1: Co che khoan luong danh cho moi gidi 87 Bang 3.2: Danh gia co che khoan luong tai mot so cong ty chung khoan .89 Bieu do: Bieu 2.1: Quy mo lao dong theo tuoi 47 So do: So 1.1: He thong nhu cau Maslow 17 So 2.1: Co cau to chuc Cong ty Co phan Chung khoan Sai Gon - Ha Noi 36 So 2.2: Danh gia doc 65 So 2.3: Danh gia cheo 65 So 3.1: Co cau tien luong doi voi bo phan Moi gioi 86 TRUONG DAI HOC KINH TE QUOC DAN ■ ■ VU TH1BICH HANG CAC GIAIPHAP THU HUT VA DUY TRI LAO DONG CHAT LlfflNG CAO TAI CONG TY CO PHAN CHUNG KHOAN SAI GON - HA NOI ■ ■ CHUYfiN NGANH: QUAN TRI NHAN LUC TOM TAT LUAN VAN THAC SY • HA AOI9 NAM 2013 • CHVONG 1: LY LUAN CHUNG VE THU HUT VA DUY TRI LAO DONG CHAT LUONG CAO TRONG DOANH NGHIEP • • • 1.1 Mot so khai niem co ban • • r Lao dong chat luv'ng cao: r Lao dong chat luong cao la khai niem chi nhung nguoi lao co trinh chuyen mon ky thuat, co ky nang va kha nang thich ung voi nhung thay doi nhanh chong cua cong nghe san xuat kinh doanh; co suc khoe va pham chat r tot; co kha nang van dung sang tao nhung tri thuc, nhung ky nang da duoc dao tao vao qua trinh lao dong san xuat nham dem lai nang suat lao dong, chat luong va hieu qua cao Thu hut lao dong: Thu hut lao dong de cap den cac hoat dong nham dam bao cho doanh nghiep co du nguoi lao dong ve so luong cung nhu chat luong Duy tri lao dong: A Duy tri lao dong ■ la hoat dong doanh nghiep thuc hien nham giu on dinh r r r so luong va chat luong lao dong thong qua cac he thong chinh sach dap ung nhu cau da dang cua nguoi lao dong va tao moi truong khuyen khich nguoi lao dong lam viec 1.2 Cac nhan to anh huong den thu hut va tri lao dong chat luong cao doanh nghiep Tinh hinh kinh te Doi thu canh tranh Luat phap, van hoa xa hoi Quy mo va thuong hieu cua doanh nghiep Cac chinh sach dang ap dung tai doanh nghiep Van hoa doanh nghiep ii 1.3 Cac bien phap thu hut lao dong chat luong cao Thu hut lao dong thong qua viec quang ba hinh anh doanh nghiep Thu hut lao dong thong qua viec da dang hoa kenh tuyen dung Thu hut lao dong thong qua cac chinh sach phu hop 1.4 Cac bien phap tri lao dong chat luong cao Duy tri lao dong thong qua viec tra luong cong bang Duy tri lao dong thong qua he thong phuc loi day du va linh hoat Duy tri lao dong thong qua danh gia va su dung lao dong Duy tri lao dong thong qua dao tao r Duy tri lao dong thong qua chinh sach thang tien Duy tri lao dong thong qua moi truong lam viec lanh manh Duy tri lao dong thong qua viec dinh huong sau tuyen dung ClllONG 2: PHAN TICH THUG TRANG THU HUT VA • • DUY TRI LAO DONG CHAT LUONG CAO TAI CONG TY • • • CO PHAN CHUNG KHOAN SAI GON - HA NOl A Thi truong chung khoan Viet Nam nam 2011 theo chieu huong giam ■? r x r diem voi khoan thap truoc sue ep vi mo ve lam phat, lai suat va dinh huong that chat tin dung vao linh vuc phi san xuat, dac biet la chung khoan, bat dong san Nam 2012, thi truong chung khoan van tiep tuc kho khan dinh Dieu nay, khong nhung gay kho khan cho viec thu hut lao dong, dac biet la lao dong chat luong cao lam viec linh vuc chung khoan, ma anh den viec on dinh so luong lao dong chat luong cao hien co Voi tinh hinh thi truong dien bien khong may kha quan nhu vay, lao dong chat luong Cac ky nang mem - Ky nang giao tiep 0 0 0 0.0 0.0 0.0 Ky nang trinh bay (noi hoac viet de thuyet trinh ve mot v&n de/chu de) Ky nang lam viec nhom Ky nang thiet lap va tri moi quan he Ky nang giai quyet xung dot Ky nang gay anh huong (kha nang tac dong/anh huong den tinh than va thai cua ddng nghiep) Kha nang thich ung vdi moi truong lam viec (thich ung vdi su thay doi cua moi truong lam viec va ngoai SHS) Ky nang lanh dao (chi danh cho quan ly) Ky nang lap ke hoach va xac dinh muc tieu kinh doanh Ky nang giao viec, giam sat, danh gia cong viec Ky nang kiem soat cac rui ro, cac van de phat sinh ben trong, ben ngoai nhom/bp phan/phong/SHS Kha nang dao tao noi bo nang cao nang luc chuyen mon cho nhan vien va xay dung dpi ngu ke can Ky nang tao dong luc va khuyen khich nhan vien lam viec Ky nang hop/thao luan Diem binh quan B C KtT-QUA DANH GIA DQC ' Ty le Muc (T) 70% 30% A B Cong Diem ket qua danh gia Xep loai D CBNV tu danh gia (1)*(T) 0.0 0.0 0.0 Diem ket qua danh gia CBQL truc tiep CBQL tren mqt cap (2)*(T) (3)*(T) 0.0 0.0 0.0 0.0 KET QUA DANH GIA CHEO Diem ket qua danh gia Xep loai V KET QUA DANH GIA CHUNG 0.0 0.0 0.0 stt Noi dung Ty le Diem ket qua danh gia Xep loai Danh gia doc 100% 0.0 Danh gia cheo 0% 0.0 0.0 Ket qua danh gia VI CHV0NG TRINH DAO TAO CA NHAN DU KIEN THAM GIA Stt Thoi gian du kien tham gia Ten chuong trinh dao tao Muc dich tham gia Ghi chu Can b§ Quan ly truc tiep Nguoi danh gia Cha ky: Chtt ky: Ho va ten: Ho va ten: Ngay /thang nam: / / Ngay /thang nam: / / Mdu so: 03.DG.2012 CdNG TY C6 PHAN CHUNG KHOAN SAI GdN - HA NQ1 SAIGON - HANOI SECURITIES JOINT STOCK COMPANY Phu lye 07 DANH GIA CHEO (Danh gid dinh ky thdng) PHAN 1: THONG TIN CHUNG Ten ngirdi ddnli gid: ChQ- ky: Bo phan: Hq vd tin: Ngdy ddnh gid: Chirc danh: Thdi gian hyp trie Den (ngdy, thdng, ndm): / / Tir (ngdy, thdng, ndm): / / n PHAN 2: DANH GIA I Dai diem binh quan Thang diem: Tir 1-5 diem - Muc danh gia Loai Muc danh gia Yeu - Can cai thifn - Dat yeu cau - Tot - Xuat sdc Max Min 4.5 A Xuat s ac B TSt 4.4 3.5 C Dat yeu cau 3.4 2J D Can cai thien 2.4 E Yeu Dtrcn (Nguyen tac lam Iron diem den hang thdp phan: Duoi 0.05 lam Iron 0.00, tren 0.05 lam tron len 0.1) III Npi dung danh gia Nqi dung Stt Chat lirtyng cong vijc - Hi£u biet, van dyng vd tuan thu dung cdc quy djnh cong viec, cdc quy trinh 1dm viec - T6c de xu ly c6ng viec (thdi gian phan h6i vd kha nang hodn thdnh c6ng viec dung thdi han, dung yeu cdu tdc nghiep) - Phoi hop vdi cac nhdm/bQ phrin/phdng khric giai quydt Cac vin de liSn quan ddn edng vi£c/khrich hang NHAN VIEN NHAN ViCN NHAN VIEN 0 - NHAN VIEN NHAN VIEN Diem binh quan (1q hyp 0.0 0.0 0.0 0.0 0.0 0 0 0.0 0.0 0.0 0.0 0.0 0 0 0.0 0.0 0.0 0.0 0.0 0 0 Diem binh quan 0.0 0.0 0.0 0.0 0.0 Diem ket qua dinh gia 0.0 0.0 0.0 0.0 0.0 Xep lo$i 0.0 0.0 0.0 0.0 0.0 Mire - Su chu d$ng, nhidt tinh vi de ding cong tic cong vide - Khach quan viec sir dung thim quyin di xu ly cdng viec vi mdi quan he vdi ddng nghiep - Dua dupe nhOng gdp y chin thinh vi chinh xic - Su tin tudng hyp tic lim vide vdi cong su niy - Hoc hoi tiip thu vi dua cic y kidn ding gdp/phin hoi/dinh gii tich cue vl muc tieu chung tic
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