BO GIAO DUC VA DAO TAO• • • TRUTONG DAI HOC KINH TE QUOC DAN TRlfCNG DHKTQD TT THONG TIN THWlFN • U , i HA THI NGHI • • TAO DONG LUC CHO NGIOI LAO DONG TAI• • • • • NGAN HANG THlTONG MAI CO PHAN TIEN[.]
BO • GIAO DUC • VA DAO TAO • TRUTONG DAI HOC KINH TE QUOC DAN TRlfCNG DHKTQD TT THONG TIN THWlFN • U , _ - i HA THI NGHI • • TAO DONG LUC CHO NGIOI LAO DONG TAI • • • • • NGAN HANG THlTONG MAI CO PHAN TIEN PHONG - CHI NHANH BA DINH, HA NOI •• CHUYEN NGANH: QUAN TRI NHAN LUC MA NGANH: 8340404 LUAN VAN THAC si QUAN TRI NHAN LUC NGl/dl HlTCXNG DAN KHOA HOC : TS VU THI UYEN DAI HOC K.T.Q.D TT THONG TIN THITVIEN PHONG LUAN AN-Til LIEU Ha Noi, nam 2019 If LCH CAM ON Trong qua trinh hoan luan van, tdi da nhan duac sir hudng dan giup da quy bau cua cac thay cd Truong Dai hoc Kinh te Quoc dan, Trude het tdi xin chan cam on Ban Giam Hieu, cac thay cd trudng Da,i hoc Kinh te Quoc dan da tan tinh day bao qua trinh theo hoc Tdi xin chan cam an TS Vu Thi Uyen da danh thdi gian va tarn huyet hudng dan nghien cuu va hoan bai luan van Xin chan cam on cac thay cd giao khoa Kinh te va Quan ly nguon nhan luc trucmg Dai hoc Kinh te Quoc dan Tdi xin chan cam on tap the can bo nhan vien Ngan hang Tien Phong Chi nhanh Ba Dinh Ha Noi da giup dd de tdi hoan cong trinh nghien cuu cua minh LOI CAM ON Trong qua trinh hoan luan van tdi da nhan duoc su huong dan giup quy bau cua cac thay cd Truong Dai hoc Kinh te Quoc dan Trude het tdi xin chan cam on Ban Giam Hieu, cac thay cd trudng Dai hoc Kinh te Quoc dan da tan tinh day bao qua trinh theo hoc Tdi xin chan cam on TS Vu Thi Uyen da danh then gian va tarn huyet hudng dan nghien ciru va hoan bai luan van Xin chan cam on cac thay cd giao khoa Kinh te va Quan ly nguon nhan luc trudng Dai hoc Kinh te Quoc dan Tdi xin chan cam on tap the can bo nhan vien Ngan hang Tien Phong Chi nhanh Ba Dinh Ha Noi da giup de tdi hoan cong trinh nghien cuu cua minh LOI CAM DOAN Toi da doc va hieu ve cac hanh vi vi pham sir tiling thuc hoc thuat Toi cam ket bang danh du ca nhan rang nghien cuu la toi tu thuc hien va khdng vi pham yeu cau ve sir trung thuc hoc thuat Ban luan van tot nghiep thac sy„ “Tao dong lure cho ngudi lao dong tai Ngan hang TMCP Tien Phong - Chi nhdnh Ba Dinh, Ha Noi” Noi dung cua ban luan van chua dugc nop cho bat ky mot chuang trinh cap bang cao hpc nao cung nhu bat ky mot chuomg trinh dao tao cap bang nao khac Cac du lieu dieu tra la trung thuc va dung quy dinh Tac gid Ha Thi Nghi YEU CAU CUA HOI DONG CHAM LUAN VAN THAC SI YE 7 Nhung diem can sua chua bo sung trade nop luan van chinh thuc cho Vien dao tao SDH Chu tich Hoi dong (Ky va ghi rd ho ten) Cam ket cua Hoc vien7 PGS.TS Pham Thuy Huong Hoc vien Ha Thi Nghi Neu hoc vien cO frach nhiem chinh sua theo yeu cau cua Hpi dong chim luan van Trong truong hop khong chinh sua sS idhng duoc cong nhan kdt qua bao v? Hoc vien phai dong ban yeu cdu chinh sua vao trudc phdn muc luc luan van chinh thuc nop cho Vien DT SDH 114/25114 CONG HOA XA HOI CHU NGHIA VIET NAM Doc lap - Tu - Hanh phuc BAN NHAN XET LUAN VAN THAC SI Tao lao dong hang De tai: • dong • CT luc • lam viec • cho ngircri CT • CT tai • ngan CT CT TMCP rien Phong - chi nhanh Ba Dinh, Ha noi Quan tri nhan lire Zhuyen nganh: 8.34.04.04 via so: Ha Thi Nghi, trircrng DH Kinh te quoc dan ten hoc vien: va ten ngudi nhan xet: Pham Thi Kim Ngoc Tien si doc ham, hoc vi: Vien Kinh te & Quan ly, Truong Dai hoc BKHN Do quan cong tac: Tong quan chung man van co so do, 15 bang, danh muc tai lieu tham khao, dai 90 trang khong ke phan nd dau va ket luan, dupe chia ba phan chinh: Co sd ly luan ve tao dong luc cho ngudi ao dong doanh nghiep (21 trang); phan tich thuc trang tao dong luc cho ngudi lao long tai Ngan hang TMCP Tien Phong chi nhanh Ba Dinh, Ha noi (30 trang), va giai phap lham hoan thien tao dong luc cho ngudi lao dong tai NHTMCP Tien phong, chi nhanh Ba Dinh, Ha noi (11 trang) Luan van co ket cau truyen thong cua mot luan van thac si khoa ioc chuyen nganh QT nhan luc, dung lupng cac phan tuong doi hop ly Ve noi dung, chat lupng cua luan van, cac ket qua da dat duoc - Tinh cap thiet cua de tai Prong qua trinh hoat dong san xuat kinh doanh, cac to chuc, doanh nghiep khong nhung chi :hu den viec lam hai long khach hang ma quan tarn den su hai long cua doi ngu :an bo cong nhan vien, can bo quan ly hay goi la khach hang noi bo cua minh Cac to hue, doanh nghiep luon co gang tim moi each de tao dong luc tot nhat cho ngudi nhan vien te ho lam viec hang say, nhiet tinh giup nang cao hieu qua hoat dong cua ca nhan va to hue, va nang cao su hai long cua nhan vien Tuy nhien, doi vdi cac to chuc d Viet nam viec ram bat tarn ly, nhu cau de tao dong luc cho nhan vien van han che tham chi chua dupe [ua/z tarn dung muc Ngan hang TMCP Tien Phong cung nam xu the Vdi mong nudn ap dung cac kien thuc da hoc chuong trinh cao hoc vao thuc te, tac gia da lua hon de tai lam luan van tot nghiep mang tinh thuc tien, va co tinh thdi su cao Va luan 'an chua trung lap vdi cac luan van ma ngudi doc duoc nghien cuu va phan bien trudc day - Noi dung luan van cd phu hop vdi de tai va dap ungyeu cau? Toi dung cua luan van phu hop vdi de tai va dap ung yeu cau co ban cua mot luan van thac T chuyen nganh Quan tri nhan luc a - Ket qua moi, co y nghia khoa hoc ve ly thuyet, trng dung? Vc ly thuyet: Tac gia da co nhieu co gang viec thu thap tai lieu va he thong hoa duoc van de chung ve dong luc, tao dong luc, vai tro cua cong tac tao dong luc lam viec, not so hoc thuyet ve tao dong luc; cac nhan to anh hudng den tao dong luc lam viec, mot so ong cu tao dong luc bang cac kich thich tai chinh va phi tai chinh Tac gia cung tong ket inh nghiem tao dong luc cua Vietinbank, Oceabank va ngan hang Lienviet tu rut bai ioc kinh nghiem cho TPbank chi nhanh Ba Dinh Phan duoc trinh bay kha co dong va , tupc su dung de thuc hien cac noi dung d chuong va rry A r r Ve ung dung: Tac gia da no luc thu thap so lieu thu cap va so cap de co the gidi hieu tong quan ve TPbank hoi so va chi nhanh Ba Dinh Tac gia cung mo ta dupe qua trinh linh va phat trien, co cau to chuc, dac diem lao dong, ket qua kinh doanh cua chi thui gian gan day, va di sau vao phan tich thuc trang tao dong luc cua chi nhanh hong qua cac kich thich tai chinh (tien luong, tien cong; khen thudng; thuc hien che )huc lpi) va phi tai chinh (moi trudng va dieu kien lam viec, phan tich va danh gia cong dec, dao tao va phat trien nguon nhan luc, danh gia ket qua thuc hien cong viec) Tu tac pa tong hop diem manh, diem yeu, va cac nguyen nhan So lieu su dung phong phu, so lieu ;o cap dupe thu thap t£r dieu tra 260 nhan vien lam viec tai TPBank chi nhanh Ba Dinh Tac gia da mo ta dupe dinh hudng phat trien nguon nhan luc ngan hang thdi giqn tdi 2022), tu de xuat 07 giai phap nham hoan thien tao dong luc lam viec cho ngudi lao long tai TPBank chi nhanh Ba dinh, Ha noi Cac giai phap dua cung cap nhung dinh ludng tot cho ngan r hang - Nhimg van de hoc vien can lam rd - Muc luc can sua lai (sau danh muc bang bieu la chuong 2??) - Tong quan nghien cuu cua de tai nen bo sung them so nghien cuu, bai bao cua nude lgoai ve linh vuc nghien cuu vi de tai tao dong luc lam viec cho ngudi lao dong rat bien dupe rat nhieu hoc gia quan tarn va nghien cuu d Viet nam roi; Phuong phap nghien cuu :an lam ro: phuong phap nghien cuu, phuong phap thu thap so lieu, xu ly so lieu (tr5-6) Chuong 1: Co so ly luan cua de tai se hoan thien hon neu tac gia bo sung them so tieu :hi danh gia cong tac tao dong luc lam viec cho ngudi lao dong tai doanh nghiep; cung nhu )i dung cua cong tac tao dong luc lam viec (hien tai 1.2 tri5) noi dung ben khong phai a cac cong viec cua tao dong luc ma la cac cong cu tao dong luc lam viec; can lam rd cac ioc thuyet tao dong luc dupe ap dung nhu the nao cong tac TDLV cho ngudi lao tong; Dac biet luu y can bo sung nguon trich dan tai lieu phan tong ket kinh nghiem cua cac igan hang Vietinbank, Lienvietpost va Oceanbank Tieu muc 1.2.2 r(tri8) trinh bay ly thuyet re tao dong luc thong qua kich thich phi tai chinh nhung lai noi den TPBank chi nhanh Ba )inh Trang 27, rut bai hoc cho TPbank chi nhanh Ba Dinh bi dong sai vi tri (sang :huong 2) Chuang 2: 2.1.4 mo ta ve so lao dong can bo CNV cua chi nhanh (tr37) nhung lai nhan xet ;ho co pham chat lanh dao va giu nhieu vi tri chu chot ngan hang”; trung lap noi lung d tr38, 39 phan tich co cau lao dong cua chi nhanh theo chuc nang, phong ban bang 2.2, 2.3), nen bd DVT d bang 2.2 (da cd d tren); 2.2.1 phan tich tao dong luc qua tien uang (trang 42) co noi den khao sat 260 ngudi lao dong: nen bo sung phuong phap xac linh mau dieu tra, doi tupng dieu tra, kich thudc cua mau, each chon mau nghien cuu, Tai ao chi hoi nhan vien ma khong hoi nhung can bo quan ly de khach quan hun (vi du bang LIO tr51_ danh gia NSLD, chat lupng va hieu qua cong viec): nhan vien danh gia rat cao? 4hung ko biet y kien cua nhirng nha quan ly true tiep nhu the nao? Khi phan tich cong tac lao tao (tr59) tac gia de cap tdi thuc hien chien lupc OneFPT, 14 cong ty vien ap doan da hop tac cong sinh, song phuong, da phuong noi bo Tap doan??? Co lien [uan gi den cong tac dao tao cua TP bank chi nhanh Ba Dinh ma tac gia dang phan tich Tang 60, bang 2.12 tong ket cac chuong trinh dao tao va giang vien: giang vien ben ngoai, ;iang vien FPT va giang vien noi bo!! vay giang vien FPT dupe xac dinh la nhu the nao doi di TB Bank!!!, bang 2.13 (tr62) co tieu chi danh gia “dupe doanh nghiep tao dieu kien de ioc tap!!” (nham so thu tu tu 2.13 trd di (tr65) Do khung ly thuyet han che nen tac gia hua danh gia dupe hien cong tac tao DLLV tai cu quan tot hay chua (cac chi tieu danh ;ia hieu qua va ket qua cua cong tac chua co) cung nhu phan tich cac yeu to anh hudng te tim nguyen nhan 2.3 (66, 68) danh gia chung ve tao dong luc lam viec cho ngudi lao •> x X x x tong tai TPBank chi nhanh Ba dinh Ha noi co noi den su thang tien nhung luan van m phan tich noi dung nay!, bang 2.14 danh gia mire hai long vdi cong viec (tr67) theo igudi doc cac tieu chi su dung chua dung de danh gia (cong viec co phu hop vdi nang luc, lanh gia ve ket qua tao dong lire cua doanh nghiep, danh gia ve cong tac dao tao, danh gia re qua trinh danh gia ket qua thirc hien cong viec!) Chuong 3: 3.1 dinh hudng phat trien cua ngan hang nhung tac gia de cap den quan Ba )inh la khong phu hop!, ke hoach phat trien to chuc va nhan sir (tr72) chua de cap den lam 2022 hoac 2025 ma chi den 2019; giai phap qua nhieu, so giai phap moi chi mo ta chung (3-4 cau): 3.2.3 den 3.2.7; giai phap xay dung che luong, phuc lpi: tac gia ;o der cap tang luong 10-20% cho nhan vien va 15-25% cho cap quan ly, chua rco cap cu huyet phuc! giai phap xay dung cac tieu chi danh gia cong viec: tr75 co noi den phuong hap danh gia nen su dung thang do hoa: chua dupe mo ta rd va chua dua de tinh yyVu iet hon so voi phuong phap danh muc kiem tra Chua co cac dieu kien trien khai thuc hien ac giai phap Cac luu y khac: can bo sung nguon trich dan tai lieu, dac biet d chuong 1, 2; soat lai anh muc tai lieu tham khao (co nhieu tai lieu d phan tong quan chua co danh muc, tai lieu danh muc khong dupe sir dung: tai lieu 3,4,6, 7) [I Ket luan: r r lac dii luan van co han che, nhung luan van dat dupe mot so cac muc tieu dat va da ap ung nhung yeu cau co ban cua mot luan van thac si Theo ngudi doc danh gia, luan van at yeu cau luan van thac si chuyen nganh Quan tri nhan luc Toi dong y de hoc vien Ha Thi [ghi dupe bao ve luan van trudc Hoi dong cham luan van thac si Ha noi, thang 12 nam 2019 Giao vien phan bien TS Pham au hoi: Tac gia hay cho biet lam the nao biet dupe cong tac tao dong luc lam viec tai doanh nghiep la tot hay chua tot? hay nhan xet ve cong tac tao dong luc lam viec tai TPBank chi nhanh Ba Dinh, Ha noi? Tac gia hay cho biet can cu de xuat tang luong d giai phap 1: doi vdi nhan vien 1020%/nam va doi vdi can bo quan ly 15-25%/nam? 82 KET H AN • Nguon nhan lire co vai tro cang quan quyet dinh str cong hay that bai cua mot to chuc Kha nang cua nguoi la vo han cho nen moi mot doanh nghiep mdi mot to chuc can phai chu den viec phat huy ven to nguoi Mot nhung bien phap dac biet quan nham phat huy het kha nang cua nguoi lao dong tang cuong su cong hien cua ho doi voi to chuc chinh la cong tac tao dong luc Nhan thuc duoc tam quan TPBank Ba Dinh da rat chu den cong tac tao dong luc cho nguoi lao dong nham tao duoc mot doi ngu lao dong co trinh chuyen mon gan bo voi Khoi co quan Chi nhanh hang hai nhiet tinh cong viec Trong thoi gian vua qua cong tac da dat duoc nhieu tuu dang ke nhieu van nhieu mat han che dan den ket qua lam viec chua cao Trong thoi gian viet luan van toi da nghien cuu va tim hieu thuc trang cong tac tao dong luc cho nguoi lao dong tai Khoi co quan Chi nhanh tu thay duoc mot so uu diem va han che cua no Tu nhung mat han che toi xin dua mot so giai phap nham hoan thien- cong tac voi hy vong se gop mot phan suc minh nham hoan thien cong tac tao dong luc tai TPBank Ba Dinh Tuv nhien gioi han ve thoi gian pham vi nghien cuu han che tam nhin cua tac gia nen chac chan luan van khong the tranh khoi nhung kliiem khuyet thieu sot va can duoc nghien cuu bo sung va tiep tuc hoan thien Vi vay toi rat mong nhan duoc so dong gop bo- sung sua doi cua thay co va Ban lanh dao TPBank Ba Dinh de toi hoan thien hon nua luan van tot nghiep nav Cuoi cung em xin chan cam on TS Vu Thi Uyen va cac anh chi Ban To chuc - Nhan luc da giUp tao dieu kien thuan loi de em hoan luan van tot nghiep nav Em xin chan cam an' 83 DAM I Ml"C TAI LIEl " THAM KIIAO I Bin Anh Tuan Pham Thuy Huang (2009), Giao trinh hanh vi to chuc, NXB Dai hoc Kinh te quoc dan Ha Nen Do Xuan Tung (2009) Tao dong luc cho ngudi lao dong tat cdng t\: ('ang Ha Not NXB Dai hoc Kinh te Quoc dan Ha Noi Le Thanh Ha (2009), (nao trinh quan tri nhan luc NXB Lao dong - Xa hoi Ha Noi Luong Van I c (201 ) (Hao trinh Tam ly hoc lao dong, NXB Dai hoc Kinh te quoc dan I la Noi Nuan hang TMCP Tien Phong Chi nhanh Ba Dinh Ha Noi Nguyen Tiep va Le Thanh Ha (2010) (into trinh Ticn hnotg - hen cdng XXB ,ao dong - Xa hoi Ila Noi Nguyen \" an Diem Nguven Ngoc Quan (2007) (tiao trinh quan in! nhan- lire NXB Dai hoc Kinh te Quoc dan Ha Noi Vu Quana Him.u (2010) Tao (long luc cho ngud'i tao dong tai cdng ty Hao i 'et Son I.a XXB Dai hoc Kinh te Quoc dan, Ha Noi Vu Thi Uven (2008) (cai phap lao dong luc cho lao dong quan li c at' doanh nghiep Nha nude o Ha Not va u I 'tet Nom den nam 2020 VXB Dai hoc Kinh te Quoc dan Ha No? S4 Pill' LUC PUL LLC 01 - THONG TIN VE MAI f KHAO SA T Lao dong Lao dong Long so quan ly truc tiep (nguoi) 3-» 36 30 Phong ke loan 21 23 Phong Dich vu khach hang 32 * Po Phong Quan I\ tin dung i 63 16 Phong Quan ly giao dich |5 "17 ' 18 247 260 ( ’ac phong ban SI T Ban Giam doc -A Phong Hanh chinh- long hop ( OM 85 PHI LIT' - BANG HOI OIEC TRA VE CONG TAG TAO DONG Eli CHO NGC'O'I EAO DONG TAI TPBANK BA DINH Xin clino quy ong/ba ! Toi ten la Ha Thi Nghi, lap Cao hoc CH26P truang Dai hoc Kinh te Quoc dan" Hien toi dang nghien cuu va hoan luan van Thac si vdt de tai “Tao dong luc cho nguoi lao dong tai ngan hang TMCP Tien Phong - chi nhanh Ba Dinh, lla Noi " c " ong trinh nghien cuu cua toi se cong hon rat nhieu dua vao cau tra lot thuc te tu quy Anh "ch " Vi vay rat mong quy Anh chi hay bat chut thai gian quy bau tra loi bang cau hoi duai dav (Anh -"chi vui long dien vao- cho va dung dau tich V vao o trong) ii xin chdn fhdnh cam ! □ nhung don \ i khac Rat dong luc bang kich (hick phi khbug tai chinh cua ( brig ty dong y R;it thing y dong y l hudng □ □ I—1 LJ □ □ □ □ □ □ □ □ □ Danh gia cac boat dong tao □ □ □ □ □ □ □ dong < Mdi trrro'iig lam \ lev doan ket than "y Cong \ lee phu hop voi nang ire •» ( dug bang danh gia thuc hien cdng viec loi rat thich nhung chuong trinh giao luu van hoa van nghe the due the tliao cua cdng ty 89 Su thang tien va luan chuyen cong viec irony don vi duoc □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ ■ □ □ □ f■——1 Rat Khong khong hai Binh hai Rat hai' hai long long thudng king lbng □ □ □ □ □ ■> thuc hien cong ba ng Cong viec cua toi tao nhieu co' hoi de loi chuan bi cho su thang t ten cua minh Duoc tham gia cac khoa huan -7 luyen can thiet de lam viec hieu qua Duoc tham kham va cham lo sue khoe thuong xuven Duoc cung cap day du co so vat chat & thiet bi bao ho lao dong o nooi ham v ice Danh gia ve cong tac dao- lao Rat i long \ oi cong Me du tao Doi- tuong cu' di dao lao li chinh xac Q Noi dung dao tao cung cap nhung- kien thirc kv nang phu □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ hop voi menu doi Hinh thuc dao tao da dang, phong phu Duoc doanh nghiep tao dieu kien de hoc tap Kien thuc, ky nang duoc dao 90 tao giup ich cho cong viec hien tai va luong lai Hieu qua chwng trinh dao tao rat cao Mire hai long voi cong vice hien dang dam nhiem Coint viec phu hop voi nang t irc □ □ Rat Khon h khong hai hai long hong □ □ □ □ Binh hai Rat hai thmYng hong long □ □ □ □ □ □ □ □ □ LJ □ □ Danh gia ve muc hai long ven ket qua tao dong luc cua ‘ doanh nghiep Danh gia ve cong tac dao tao ■ na ng cao trinh nghiep \ g cho cong \ tev Kiev ta t 'Danh gia u? qu a nnnh danh gia ■ huc hiencong \ ice ci ur doa nglucp ( 'noi mug inh tin Mil fjOng cho biet tlii'h gnm him tve ■ mh chi mtn tha\■ nhimg dn’it gi ihira hai long hI>Ac ho ngirdi co tat Sgttn hang thein de x-uat gi iik' lav diing i.n\ han dong tutilay icing n/nr ithing yn to de unh chi cd the quyet dinh -gan ho hin dai tua chi nhanh \giin hang nay' Xin chan cam an quy Anh chi ! 91 Pill' ITT 3-TONG HOP KET QUA D1K' ' RA VE CONG TAG TAO DONG El)( ' ('HO NGl'Ol EAO DONG TAI CHI MIANU Phan li - Khao sat ve dong lire lam viec cua ngudi lao dong Anh/chi has - the hien quan diem cua minh bang cach danh dau (\) vao d thich hyp (tu- muc “Rat khdng dong y” den muc “ Rat dong v" Tinh tich cut, chu dong, sang M tao cdng \- ioc Rat khong dong v Khong dong y thu'dug 11 35 loi luon san sang di som \c nudn de hoan cdng vice Binh Dong V Rat dong y oN 1> loi luon- san sang di cdng tac sa co quan ve^i cau "A bat 1c thoi Qiian m.> Idi kton sun' nghi dm fa gni' phap ids iiu nhai de hoan T nhiem \ u Sy gan bo cua ngudi lao dong vdi don v i Rat khdng Khong Biuh dong V dong V thiromg Toi luon tin' tuong vao cap tren Doug V 84 cua minh Rat dong y i Voi dieu kien nhu' hien toi A se tiep tuc lam viec lau dai tai A 12 74 ■ 12 153 i 424 48 45 45 Ngan hang J loi san sang chuyen di neu cd noi nao tot hon 92 Toi se khong chuyen di co quan khac ke ca co che dai 15 122 Rat khong Khong Binh 65 55 ngo tot hon Nang sual chat luong ui Ra* Ddng y hieu qua cong viec Tdi ludn hoan cdng \ iec ddng y (long y thudng ’N 24 145 79 N 59 162 34 \ not ke hoach Cac cdng viec ma tdi lam luon dong y dam bao you cau dung quy tac1 Im ludn hoan tlianh nhiem vu voi hieu qua cdng \ tec cao Khong Muc hai long, thoa num cua ngudi lao dong Rat khong Binh hai t huong hai long hai long Rai ha? 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