Luận văn hoàn thiện tổ chức bộ máy quản lý ở công ty vận tải biển đông

TRUONG BAI HQC KINH TE QUOC DAN PHAM NGQC THANH HO AN THIEN TO CHIC BQ MAY QUAN LY Of CONG TY VAN TAI BIEN BONG CHUYEN NGANH: QUAN TRI NHAN LVC LU AN VAN TH AC SY QUAN TRJ KINH DOANH NGU'OI HUONG DAN KHOA HOC: PGS.TS NGUYEN NGOC QUAN HA NQI - 2007 MUC LQC Trang DANH MUC CAC CHU VIET TAT DANH MUC BANG, SO DO TOM TAT LUAN VAN PHAN MO DAU CHUONG 1: CO SO KHOA HQC VE TO CHUC BQ MAY QUAN LY CUA DOANH NGHIEP 1.1 NHUNG khai niem CO BAN 1.1.1 Doanh nghiep (DN) 1.1.2 Quan ly (QL) 1.1.3 Cac chuc nang quan ly 1.1.4 Lao dong quan ly (LDQL) 1.1.5 Bo may quan ly va to chuc bo may quan ly 11 x r - — r •» r 1.2 MO HINH TO CHUC BQ MAY QUAN LY 12 1.2.1 Cac nguyen tac to chuc bo may quan ly 12 1.2.2 Cac mo hinh to chuc bo may quan ly 15 1.2.3 Cac phuong phap va yeu cau xay dung, hoan thien TCBMQL 21 1.3 CAC NHAN TO ANH HUONG DEN TO CHUC BO MAY QUAN LY 28 3.1 Ve chitn luoc kinh doanh 28 A \ 1.3.2 Ve qui mo va nganh nghe hoat dong cua doanh nghiep 29 3.3 Ve cong nghe 30 3.4 Ve moi trudng kinh doanh 30 3.5 Nhan to ngubi 32 1.4 SU CAN THIET PHAI HOAN THIEN TCBMQL TRONG CAC DN NOI CHUNG VA CONG TY VAN TAI BIEN DONG NOI RIENG 33 1.4.1 Su can thiet phai hoan thien TCBMQL trong, cac DN 33 1.4.2 Sir can thiet phai hoan thien TCBMQL u Cong ty van tai Bien Dong ( BIEN DONG SHIPPING COMPANY: BISCO) 34 1.5 KINH NGHIEM CUA MOT SO CONG TY VE XAY DUNG TCBMQL 35 KET LU AN CHVONG 39 CHUTING 2: PHAN TICH THUC TRANG TO CHUC BQ MAY QUAN LY CUA CONG TY VAN TAI BIEN DONG 41 2.1 QUA TRINH HINH THANH PHAT TRIEN VA NHUNG DAC DIEM CUA CONG TY VAN TAI BIEN DONG ANH HU'UNG DEN TCBMQL 41 2.1.1 So luge qua trinh hinh va phat trien cua Cong ty 41 2.1.2 Nhung dac diem cua Cong ty anh huong toi TCBMQL .42 2.2 PHAN TICH THU’C TRANG TCBMQL CUA BISCO 54 2.2.1 Phan tich thuc trang mo hinh hien tai va viec phan chia chuc nang nhiem vu giua cac bo phan bo may to chuc cua BISCO 54 2.2.2 Phan tich cac moi quan he bo may QL 72 2.2.3 Phan tich he thong van ban quan ly cua Cong ty 76 2.2.4 Danh gia ket qua hoat dong cua bo may QL cua CT 81 KET LU AN CHUONG 88 CHUONG 3: NHUNG GIAI PHAP HOAN THIEN TO CHLfC BO MAY QUAN LY CUA CONG TY VAN TAI BIEN DONG 90 3.1 CHU TRUONG CUA NHA NU’dC DOI VOl BISCO, MUC TIEU VA KE HOACH PHAT TRIEN CUA CT DEN NAM 2015 90 3.1.1 Chu truong cua Nha nuoc doi voi BISCO 90 3.1.2 Muc tieu va ke hoach dau tu phat trien cua CT den nam 2015 91 3.2 NHUNG MUC TIEU VA QUAN DIEM HOAN THIEN TCBMQL CUA CT VAN TAI BIEN DONG 95 3.2.1 Muc tieu hoan thien TCBMQL cua BISCO 95 3.2.2 Quan diem hoan thien bo may cua BISCO 96 3.3 NHUNG GIAI PHAP HOAN THIEN TCBMQL CUA BISCO 98 3.3.1 Hoan thien co cau to chuc bo may (CCTCBMQL) cua CT 98 3.3.2 Hoan thien chuc nang nhiem vu cua cac phong ban 107 r 3.3.3 Sap xep lai lao dong quan ly or cac phong, ban de phat huy r •> nang lire cua can bo quan ly .113 3.3.4 Hoan thien he thong van ban QL noi bo cua CT .116 3.3.5 Hoan thien cong tac dao tao nhan sir 117 3.3.6 Hoan thien cac cong tac khac quan tri nhan sir 118 KET LUAN CHLTONG 120 KET LUAN CUA LUAN VAN 122 DANH MUC TAI LIEU THAM KHAO .124 PHU LUC 126 DANH MUC CAC CHf VIET TAT KD KT KTM KT-TC KTVT : Bao hiem Y te Ten quoc te cua Cong ty LD BISCO LDQL van tai Bien Dong LDTL BQ : Birth quart NSLD CBCNV : Can bo cong nhan vien NSNN : Co cau to chuc CCTC : Cao dang NV CD QC CPH : Co phan hoa QL : Cong ty CT QTKD : Cong ty CTC QTNL : Cong ty co phan CTCP BD BH BHTT BHXH BHYT : : : : Bo doi Bao hiem Bao hiem than the Bao hiem xa hoi CTM DH : Cong ty me : Dai hoc DK : Dieu khien DN DNNN : DT GD Kinh doanh Kinh te Ky thuat may Ke toan - Tai chinh Kinh te van tai Lao dong Lao dong quan ly A Lao dong tien luong : : : : : : : : : : Nang suat lao dong Ngan sach nha nude Nhan vien Quan chung Quan ly Quan tri kinh doanh : : : : Quan tri nhan luc Trung cap To chuc bo may quan ly : TC : TCBMQL: TEU Don vi cua mot container tieu chuan : HC HDLD : : : : : : Thuong mai Trach nhiem huu han : Doanh thu : Giam doc : Hanh chinh : Hop dong lao dong TM TNHH TP TT TW VT HDQT : XN : Xi nghiep Doanh nghiep : Doanh nghiep nha nude Hoi dong quan tri Thanh Trung tarn Trung uong Van tai DANH MUC BANG, SO DO TRONG LUAN VAN Trang 1/ Danh muc cac Bang: r r - Bang 2.1: Ket qua hoat dong san xuat kinh doanh 44 - Bang 2.2: Tinh hinh tang giam lao dong ba nam ( 2004-2006) 52 - Bang 2.3: Co cau va chat luong lao dong theo trinh z - Bang 2.4: Co cau lao dong cua Van phong Cong ty 53 Z 58 A - Bang 2.5: Co cau lao dong cua phong Nhan su LD -Tien luong z _ z - Bang 2.6: Co cau lao dong cua phong Tai chinh - Ke toan Z A 60 62 - Bang 2.7: Co cau lao dong cua phong Quan ly tau 64 - Bang 2.8: Co cau lao dong cua phong Tau dau 65 - Bang 2.9: Co cau lao dong cua phong Ke hoach - Dau tu 68 - Bang 2.10: Co cau lao dong cua Trung tarn van tai Container 71 - Bang 3.1: Bien che lao dong cac bo phan sau hoan thien 114 2/ Danh muc cac so do: A Z A Z - So 1.1: So co cau quan ly theo true tuyen 15 - So 1.2: So phan cong chuc nang 16 A A Z Z - So 1.3: So co cau theo true tuyen - chuc nang 17 - So 1.4: So true tuyen - tham muu 18 - So 1.5: So co cau ma tran 19 - So 1.6: Mo hinh Cong ty me- Cong ty co ban 21 - So 1.7: Phuong phap phan tich theo yeu to 26 - So 2.1: So to chuc bo may quan ly cua CT van tai Bien Dong 55 - So 3.1: So TCBMQL cua BISCO sau hoan thien 106 - Phu luc 2: So to chuc bo may quan ly cua CT Van tai bien VN Z 7 - Phu luc 4: Cac tuyen van chuyen cua Cong ty Van tai Bien Dong - Phu luc 3: So to chuc bo may quan ly cua Cong ty van tai Vien Duong VINASHIN TRL'O'NG DAI HOC KINH TE QUOC DAN *’• *1*p * p * 1* *1 *,rx *r *■! p * 1* r * 1* *1 *'i x * r 1* *T PHAM NGOC THANH • • HOAN THIEN TO C1HC BO MAY QUAN LY CONG TY VAN TAI BIEN DONG CHUYEN NGANH: QUAN TRI NHAN I(( TOM TAT LUAN VAN THAC SY • HA NOI - 2007 • i X *> X PHAN MO HAU Ly chon de tai Viet Nam da chinh thuc trd thanh vien cua to chuc thucmg mai the gidi WTO - Day vua la co hoi phat trien vua la thach thuc canh tranh cho cac DN van tai bien Cong ty van tai Bien Dong thdi gian qua da thu duqc nhieu cong dau tu phat trien doi tau va cac hoat dong kinh doanh Tuy nhien, dung trudc thdi co va su canh tranh khoc liet hien nay, Cong ty dang phai tiep tuc dau tu md rong va da dang hoa cac hoat dong kinh doanh de khong ngung phat trien, tang suc canh tranh tren thi trudng Cung vdi do, doi hoi Cong ty phai tiep tuc doi mdi va khong ngung nang cao nang luc quan ly, dieu hanh hoat dong kinh doanh, de dap ung tuong xung vdi nhu cau cua su phat trien Hon nua, Cong ty dang xay dung de an chuyen doi cong ty co phan, theo chu truong cua nha nudc Nhu vay, de tai: “Hoan thien to chuc bo may r y •> > 9 A quan ly cua Cong ty van tai Bien Dong” se la mot viec lam thiet thuc va cap thiet doi vdi Cong ty thdi gian tdi Muc dfch nghien cuu - Luan van he thong lai nhung van de ly luan co ban cua to chuc bo may quan ly doanh nghiep - Phan tich thuc trang bo may quan ly hien tai cua Cong ty van tai Bien Dong de xac lap nhung can cu nham hoan thien to chuc bo may quan ly, dap yr f ung yeu cau cua chien luoc phat trien Cong ty Doi tuong va pham vi nghien cuu De tai nghien cuu hoan thien to chuc bo may quan ly cua Cong ty van tai Bien Dong hien tai tru sd co quan Phuong phap nghien cuu r Trong luan van su dung mot so phuong phap sau: Phuong phap thong ke, tong hop va phan tich; Phuong phap dieu tra xa hoi hoc; Phuong phap chuyen gia; Phuong phap ngoai suy Ket cau cua luan van Ngoai phan md dau va ket luan, luan van duoc ket cau gom chuong: ii Chuang I: Ca sa khoa hoc ve to chuc bo may quan ly cua doanh nghiep Chuang II: Phan tich thuc trang to chuc bo may quan ly cua Cong ty van tai Bien Dong Chuang III: Nhung giai phap hoan thien to chuc bo may quan ly cua Cong ty van tai Bien Dong CHlTONG I: CO SO KHOA HQC VE TO CHlfC BO MAY QUAN LY CUA DOANH NGHIEP 1.1 NHUNG KHAI NIEM CO BAN Trong noi dung nay, tac gia trinh bay nhung khai niem ca ban co lien quan den bo may quan ly nhu: DN, cac loai hinh DN nen kinh te thi truang, QL, chu the quan ly, doi tuqng QL, muc tieu QL, moi truang, cac chuc nang r r y r QL, LDQL, bo may QL va TCBMQL, cac yeu to then chot TCBMQL Trong do, tap trung vao lam ro cac khai niem ve bo may QL, TCBMQL va thong nhat khai niem nhu sau: - Bo may quan ly: Bo may QL cua DN la tong hap cac bo phan (dan vi va ca nhan) khac nhau, co moi lien he va quan he phu thuoc lan nhau, duqc chuyen mon hoa va co nhung trach nhiem, quyen han nhat dinh, duqc bo tri theo nhung cap, nhung khau khac nham bao dam thuc hien cac chuc a r r x r r nang QL va phuc vu muc dich chung da xac dinh cua DN - TCBMQL: TCBMQL la qua trinh xac dinh cac chuc nang, cac bo phan tao thanh, nham thuc hien cac chuc nang QL TCBMQL co nhiem vu bo tri sap xep cac bo phan, cac khau, qui trinh hoat dong cua bo may, cung nhu viec bo tri hap ly so va chat lugng, ca cau nguai tung bo phan, de thuc hien va phoi hap thuc hien nhiem vu nham dat dugc muc tieu cua to chuc Nhu vay, noi dung quan nhat cua TCBMQL la xay dung ca cau r f TCBMQL va moi quan he giua cac bo phan ca cau to chuc 1.2 CO CAU TO CHUG BQ MAY QUAN LY Trong noi dung tac gia trinh bay cac nguyen tac TCBMQL, cac mo hinh TCBMQL, cac phuang phap va yeu cau xay dung va hoan thien TCBMQL Vai nhung noi dung ca ban la: 125 15 Cong ty van tai Bien Viet Nam (2005), To chuc bo may va chuc nang nhiem vu cua cac bo phan, Hai Phong 16 Cong ty van tai Vien Duong VINASHIN (2006), Bao cao ket qua san r r xuat kinh doanh tu lap den nay, Ha Noi z 17 Cue xuc tien thuong mai -Bo thuong mai, Bao dien tu Viettrade, Ha Noi 18 Dai hoc East Anglia Vuong quoc Anh (2007), Ket qua dieu tra xa hoi hoc A ' • J Z • >5 • T T' X T * ve suphu hop nguoi voi cong viec, Ha Noi Z Z >z 19 Dai hoc kinh te quoc dan (2002), Giao trinh quan ly nha nuOc ve kinh te, NXB LD - Xa hoi, Ha Noi 20 Dai hoc kinh te quoc dan (1994), Giao trinh To chuc lao dong khoa hoc, NXB ThOng Ke, Ha Noi 21 Dang Cong san Viet Nam (2001, 2006), Van kien Dai hoi Dang toan quoc lan thu (IX, X), NXB Chinh tri quoc gia, Ha Noi 22 Quochoinuuc CCXHCCVN(2(^2^‘^'), Luat doaan nghiep,NXX Chinh tri quoc gia, Ha Noi 23 Nguyen Ngoc Quan, Nguyen Van Diem, Giao trinh Quan tri nhan luc, NXB Lao dong -Xa hoi, Ha Noi 24 Nguyen Hai San (1998), Quan tri hoc, NXB Thong ke, Ha Noi 25 Nguyen Tiep (2007), Giao trinh To chuc lao dong, NXB LD-XH, Ha Noi 26 Tong cong ty Cong nghiep Tau thuy Viet Nam (1997), Dieu le to chuc va hoat dong cua CT Van tai Bien DOng, Ha Noi Phu luc 1: Phu’O’ng phap phan tich theo yeu to Truong hop thic hai' Hinh co cau TCBMQL mdi z - Dua vao nhung tai lieu ban dau, nhung van de co tinh chat nguyen tac va A z A A nhung van de cd tinh chat luat phap de xay dimg co cau TCBMQL tong quat va xac dinh nhung dac trung co ban nhat cua CCTC Ket qua thuc hien giai doan la xay dung muc tieu cua to chuc, xay dung cac phan he chuc z nang nham dam bao thuc hien muc tieu, phan cap nhiem vu, quyen han cho a tinh ddi vdi co c£u TCBMQL DN > _ z - Xac dinh cac phan, cac bo phan cua CCTC va xac lap mdi quan he xay dung phan he true tuyen, phan he chuc nang va chuong trinh muc tieu, A Z A Z lam co so de xac dinh phan cac bo phan cua co cau can thiet chuyen mon hoa hoat dong QL PHU LUC 2: So” to chu-c bo may quan ly cua Cong ty Van tai Bien Viet Nam A _ (Nguon: Phdng To chuc can bo CT van tdi bien Viet Nam) Phu luc 3: Str to chirc bo may quan ly cua Cong ty van tai Vien Du’O’ng VINASHIN (Nguon: Phdng to chicc Cong ty van tdi VienDucmg VINASHIN, 2007) PHU LUC : Cac tuyen van chuyen cua CT Van tai Bien Dong (Nguon: Phdng Khai thac Cong ty van tai Bien Dong) Phu luc 5: Chuc nang, nhiem vu cua cac chi nhanh Chi nhanh TP Ho Chi Minh yr La don vi dau moi cua CT dai dien phia Nam nen chi nhanh Sai Gon u r co chuc nang tham muu va to chuc thuc hien tat ca cac cong viec lien quan phat sinh tai khu vuc phia Nam r - To chuc tiep thi, khai thac hang hoa tai phia Nam dam bao hoan cao r r r nhat ke hoach san xuat dat - Bo tri nhan vien giao nhan, to chuc viec giao nhan kiem dem hang hoa dam X bao an toan, chat luong va hieu qua, dap ung day du cong viec giao nhan kiem dem b phia Nam dat -To chuc khbp noi va lam day du cac thu tuc de dan tau vao cang dam bao r r x an toan, nhanh chong, kip thbi dap ung day du tien san xuat dat (bao gom cang vu, hoa tieu, dieu cang ) - To chuc boc db va giam sat qua trinh lam hang nhap - xuat tai cang dam bao an toan, chinh xac, kip thbi - To chuc quan ly, dieu hanh toan bo so vo container cua CT tai phia Nam r r x r y dam bao dap ung tot nhat cac nhu cau san xuat de - Le ke hoach va to chuc thuc hien viec giao hang nhap cho khach hang kip thbi Dong thbi thubng xuyen theo doi, kiem tra ke hoach hang dac bai nham phuc vu tot nhat cho viec quan ly va chi dao lam hang - Tinh toan va lap so hang hoa cho tung chuyen dam bao an toan va tan dung tdi da sue chb cua tau nham nang cao hieu qua khai thac tau - Lap day du bo du lieu hang xuat tung chuyen (bao gom: cargo loading list, manifest, bay plan, bay detail, calculation, statement of fact) chuyen cho trung tam van tai container va chi nhanh Hai Phong de phuc vu lam hang va theo doi quan ly r r 9 • • - Thu xep lam thu tuc hai quan cho cac lb hang xuat nhap khau chuyen tai tai cang Sai Gon - Theo doi, quan ly chat che va su dung co hieu qua cac tai san cua CT giao cho Chi nhanh quan ly ' r - Phoi hop chat che voi cac bo phan khac toan CT de giai quyet cac cong viec phat sinh khac (neu co) nham thuc hien tot nhat ke hoach san xuat cua CT de - Lap va thu thap day du cac chung tu thu chi lien quan den cac nghiep vu kinh te phat sinh tai khu vuc Chi nhanh quan ly, gui ve Trung tam kip thdi t r theo quy dinh de quyet toan giua CT va khach hang z X ’ - Tham muu va de xuat dinh hudng phat trien cac mat hoat dong hoat dong cua Chi nhanh tai phia Nam, dac biet la dau tu ve ben bai, phuong tien van tai, boc xep dam bao cho Chi nhanh va CT phat trien duoc on dinh va lau dai ml _ * • J ' a i z ' • * J1 r •> r - huc hien nghiem tuc che bao cao noi bo theo yeu cau quan ly cua cac a a a a a a phong CT Chi nhanh TP HaiPhong Tham muu va to chuc thuc hien cac cong viec cua CT phat sinh tai khu vuc Hai Phong va Quang Ninh r •> \ •> ~ -To chuc khop noi va lam day du thu tuc de dan tau vao cang dam bao an r r toan, nhanh chong, thuan loi, dap ung kip thdi ke hoach san xuat dat (bao A A gom cac khau: hoa tieu, cang vu, dieu cang ) A ' A • A A J A \ z z -To chuc boc va giam sat qua trinh lam hang nhap - xuat tai cang dam bao an toan, chinh xac, kip thdi z z r z z - Len ke hoach cap vo va to chuc cap vo dong hang xuat cho tung chuyen z z theo ke hoach cua CT dam bao dap ung kip thdi cho san xuat - Theo doi va thong tin kip thdi tinh hinh container dac bai chd xuat cho tung chuyen de phuc vu cong tac dieu hanh quan ly z r - Len ke hoach giao hang nhap va theo doi chat che tien giao hang va tra vo rong tai cac bai khu vuc Hai Phong - Theo doi chat che ke hoach cap vo dong hang CY -CY va ke hoach giao hang nhap CY -CY khu vuc Hai Phong - Chiu trach nhiem quan ly va dieu hanh toan bo so luong vo container phat sinh hang d khu vuc Hai Phong (bao gom so luong, chat luong va tinh trang container) de phuc vu kip thoi cho san xuat yr r r r - Tinh toan va lap so xep hang len tau doi voi hang xuat tung chuyen dam r y bao an toan va tan dung toi da suc chd cua tau nham nang cao hieu qua khai thac tau - Lap day du bo du lieu hang xuat tung chuyen (bao gom cargo loading list, manifest, bay plan, bay detail, calculation, statement of fact) chuyen cho Trung tam de chuan bi lam hang va theo doi quan ly - Thu xep lam thu tuc hai quan cho cac lo hang xuat nhap khau chuyen tai tai cang Hai Phong r r a - Theo doi va truc tiep chiu trach nhiem giai quyet cac thuong vu phat sinh ve hang hoa, phuong tien, vo container tai khu vuc lam hang - Theo doi quan ly chat che va su dung co hieu qua tai san cua CT giao cho Chi nhanh quan ly - Phoi hop chat che voi cac bo phan khac toan CT de giai quyet cac r y r r r r cong viec phat sinh khac (neu co) nham thuc hien tot nhat ke hoach san xuat cua CT de - Truc tiep to chuc viec giao nhan, kiem dem phat sinh tai khu vuc cang va Hai Phong - Lap va thu thap day du cac chung tu thu chi lien quan den cac nghiep vu kinh te phat sinh tai khu vuc Chi nhanh quan ly, gui ve Trung tam kip thoi theo quy dinh de quyet toan giua CT va khach hang - Thuc hien nghiem tuc che bao cao noi bo theo yeu cau quan ly cua cac phong CT Phu luc 6: PHIEU DIEU TRA Kinh thua anh (chi)! Nghien cicu cd nhan toi thuc hien, nham tim hieu mot so van lien quan den viec to chuc bo may quan ly cua Cong ty de phuc vu cho viec nhien cicu khoa r hoc y ve linh vuc r Toir xin dam bao moi thong tin duoc giu bi mat tuyet doi ve nguoi cung cap Rat mong duoc su cong tac giup cua anh (chi), toi xin tran cam on! A/ Xin anh (chi) cho biet muc dong y hay khong dong y cua anh chj doi voi cac noi dung lien quan den cong vi^c dang lam it CT cua anh (chj), bang each danh dau vao thich hop Rat khong dongy Khong dongy Binh thuong Dongy Rat dongy ST T Noi dung Anh (chi) rat hieu ve muc tieu cua CT anh (chi) dang lam Trong CT moi nguoi deu duoc hieu ve muc tieu cua CT nhu anh (chi) Cong viec hien anh(chi) dang lam la phu hop voi chuyen mon duoc dao tao cua anh (chi) Toi thay rat thich cong viec toi dang lam Toi khong muon thay doi cong viec khac Toi thoa man ve viec thuc hien cac muc tieu su nghiep cua toi So tien toi kiem dugc xung dang voi cong viec toi dang lam d CT Toi khong thay co kho khan gi qua trinh thuc hien cong viec hien tai Toi thuong xuyen ve muon vi cong viec qua nhieu 10 Cong viec toi dang lam co day du ban mo ta cong viec va ban tieu chuan doi voi nguoi thuc hien cong viec 11 Ddi voi tung vi tri CT rat can co ban mo ta cong viec, va ban tieu chuan doi voi nguoi thuc hien cong viec 12 Viec dao tao trudc lam mot cong viec nao la rat can thiet 13 Nhieu cho xin y kien Giam doc rat kho khan vi sep luon ban 14 Viec dieu chinh mo hinh to chuc nhung nam gan day la rat hop ly 15 Mo hinh quan ly hien la khong phu hop vdi muc tieu phat trien cua CT 16 Nen bo sung giam doc quan ly tung mang giup giam doc se hieu qua hon Nen tang quyen tu chu cho cac bo phan khai thac kinh doanh, de 17 giam ganh nang cho Ban giam doc va phat huy tinh nang dong cua nguoi 18 19 20 21 22 23 24 25 26 27 28 29 30 Hien lay thong tin tu cac phdng khac nhieu rat kho khan Nhieu khong biet phai lam gi vi khong biet dau la nhiem vu chinh cua minh Nen giao cho tung ngudi chuyen trach mot mang nao se hieu qua horn Trong mdi phdng ban can phai qui dinh cu the cong viec cho tung vi tri Anh (chi) nam ro noi qui lao dong cua CT Lanh dao cua tdi khong phan cho tdi chiu trach nhiem chinh viec giCan phai qui dinh cu the su phoi giua cac bo phan CT vdi Cac van ban quan ly noi bo co vai trd rat quan cho cong tac quan ly Can phai lam ro cac tieu chi danh gia ket qua thuc hien cong viec cua vi tri Che thudng khong nen can cu qua nhieu vao tien luong Che tien luong hien chi tao dong luc nhieu cho khoi kinh doanh Che tien luong hien tao dong luc cho tat ca moi ngudi CT Tim mot viec lam tuong xung d ngoai CT la rat de dang vdi tdi B/ Anh (chi) cho biet mire phu hop cua cac noi dung sau d CT anh (chi) dang lam: Rat khong phu hop Khong phu hop ST T Binh thuong Rat phu hop Phu hap Noi dung Viec qui dinh thdi gian lam viec hien d CT the nao? Noi dung cua Thoa udc lao dong tap the cua CT hien the nao? Anh (chi) danh gia the nao ve qui che tra luong hien cua CT Thu nhap cua anh (chi) d CT cd ngang bang vdi nghe xa hoi khong ? Che tien thudng hien cua CT anh (chi) thay the nao? Ket qua danh gia thuc hien cong viec cua co quan ddi vdi anh (chi) the nao? Cach danh gia ket qua cong viec hien cua Cong ty the nao? C/ Co cac vj tri sau day o’ co’ quan: = Giam doc; = Pho giam doc; = truong phong; = Pho phdng; 1= nhan vien Anh (chi) dang d vi tri nao? D/ Xin anh (chi) cho biet them m$t so thong tin ve ban than: Gioi tinh: 1: nam ; Nu Nam sinh: Nam bat dau di lam: Nam bat dau lam viec tai Cong ty: Xin tran cam cm! PHU LUC 7: KET QUA DIEU TRA TOAN CONG TY 1/ Nhom cau hoi A Rat khong dong y Khong dong y Cau hoi 10 11 12 13 14 15 16 17 Anh (chi) rat hieu vd muc tieu cua CT anh (chi) dang lam Moi ngudi CT deu duoc hieu ve muc tieu cua CT nhu anh (chi) Cong viec hien anh(chi) dang lam la phu hop vdi chuyen mon duoc dao tao cua anh (chi) Toi thay rat thich cong viec toi dang lam Toi khong mudn thay ddi cong viec khac Toi thoa man vd viec thuc hien cac muc tieu su nghiep cua tdi So tien toi kiem duoc xung dang vdi cong viec toi dang lam d CT Toi khong thay co kho khan gi dong qua trinh thuc hien cong viec hien tai Toi thudng xuyen vd muon vi cong viec qua nhieu Cong viec toi dang lam co day du ban mo ta cong viec va ban tieu chuan doi vdi ngudi thuc hien con£ viec Ddi vdi tung vi tri dong CT rat cdn co ban mo ta cong viec, va ban tieu chuan dOi vdi ngudi thuc hien cong viec Viec dao tao trudc lam mot cong viec nao la rat cdn thiet Nhieu chd xin y kien Giam doc rat kho khan vi sdp luon ban Viec dieu chinh mo hinh to chuc dong nhung nam gan day la rat hop ly Mo hinh quan ly hien la khong phu hop vdi muc tieu phat trien cua CT Nen bo sung giam dOc quan ly tung mang giup giam dOc sd hieu qua hom Nen tang quyen tu chu cho cac bo phan khai thac kinh doanh, de Dong y Binh thuong Rat dong y Total 0% 0% 12.31% SL 47 0% 0% 13 17.81% 55 75.3% 6.8% 73 1000% 0% 5.5% 29 39.7% 13 17.8% 27 37.0% 73 1000% 1 1.4% 1.4% 2.7% 0% 4.1% 9.6% 11.0% 4.1% 20 16 46 14 27.4% 21.9% 63.0% 19.2% 25 29 13 52 34.2% 39.7% 17.8% 71.2% 24 20 4 32.9% 27.4% 5.5% 5.5% 73 73 73 73 100.0% 1000% 1000% 1000% 0% 4.1% 11.0% 32 43.31% 30 41.1% 73 100.0% 1.4% 21 28.8% 29 39.7% 14 19.2% 11.0% 73 1000% 58 79.5% 8.2% 11.0% 1.4% 0% 73 1000% 1.4% 0% 1.4% 26 35.6% 45 616% 73 1000% 0 0% 0% 12 0% 16.4% 38 1.4% 52.1% 20 19 27.4% 260% 52 71.2% 5.5% 73 73 1000% 1000% 0% 0% 38 52.1% 33 45.2% 2.7% 73 1000% 6.8% 10 13.7% 6.8% 41 56.2% 12 16.4% 73 100.0% 0% 0% 6.8% 35 47.9% 33 45.2% 73 1000% 0% 0% 8.2% 35 47.9% 32 43.8% 73 1000% St N% St N% St N% N% St N% SL N% 64.4% 17 23.3% 73 100.0% 18 19 20 21 22 23 24 25 26 27 28 29 30 giam ganh nAng cho Ban giam doc va phat huy tinh ndng dong cua nguoi -7 - T Hien lay thong tin tir cAc phdng khac nhieu rat khd khan Nhidu khong biet phai lam gi vi khong biet dau la nhipm vu chinh cua minh Nen giao cho tung ngubi chuyen trach mot mang nao se hieu qua hon Trong moi phdng ban cAn phai qui dinh cy th A cong viec cho tung vi tri Anh (chi) n3m rd noi qui lao dong cua CT Lanh dao cua toi khong phan cho toi chiu trach nhiem chinh viec gi CAn phai qui dinh cu thd su phdi giua cAc bp phan CT vdi CAc van bAn quan ly noi bp cd vai tro rat quan cho cong tAc quan ly Can phdi lAm rd cac tieu chi danh gia ket qua thuc hipn cong vipc cua vi tri Che dp thudng khong nen can cu qua nhidu vAo tidn luong Chd dp tien luong hien chi tao dong luc nhieu cho khoi kinh doanh Chd tien luong hien tao dong luc cho tAt cd moi ngubi CT Tim mot viec lAm tuong xung b ngoai CT 1A rAt de dang vdi toi 0% 9.6% 39 53.4% 25 34.2% 2.7% 73 100.0% 23 31.5% 22 30.1% 22 30.1% 8.2% 0% 73 100.0% 0% 0% 1.4% 35 47.9% 37 50.7% 73 100.0% 0% 1.4% 6.8% 29 39.7% 38 52.1% 73 100.0% 26 0% 35.6% 14 0% 19.2% 10 25 13.7% 34.2% 23 31.5% 11.0% 40 54.8% 0% 73 73 100.0% 100.0% 0% 0% 11.0% 51 69.9% 14 19.2% 73 100.0% 0% 0% 6.8% 53 72.6% 15 20.5% 73 100.0% 0% 0% 9.7% 46 63.9% 19 26.4% 72 100.0% 2.7% 1.4% 31 42.5% 29 39.7% 10 13.7% 73 100.0% 1.4% 2.7% 37 50.7% 26 35.6% 9.6% 73 100.0% 5.5% 11.0% 30 41.1% 29 39.7% 2.7% 73 100.0% 1.4% 11.0% 37 50.7% 27 37.0% 0% 73 100.0% 2/ Nhom cau hoi B Rat khong phu hop - Khong phu hop Cau hoi Viec qui dinh thdi gian lam viec hien a CT thd nao? Noi dung cua Thoa udc lao dong tap thd cua CT hien the nao? Anh (chi) danh gia the nao ve qui che tra luong hien cua CT Thu nhap cua anh (chi) d CT co ngang bang vdi nghd xa hoi khon$» ? Chd dQ tien thudng hien cua CT anh (chi) thdy thd nao? Ket qua danh gia thyc hi?n cong viec cua co quan ddi vdi anh (chi) the nAo? Cdch d£nh gid kdt qua cong viec hien cua Cong ty thd nao? SL 0 Rat phu hop Phu hop Binh thucmg Total 37.0% 27.4% 56.2% SL 38 53 32 52.1% 72.6% 43.8% SL 0 0% 0% 0% SL 73 73 73 100.0% 100.0% 100.0% 0% 0% 0% 0 11.0% 0% 0% SL 27 20 41 0% 0% 35 47.9% 37 50.7% 1.4% 73 100.0% 0% 1.4% 48 65.8% 24 32.9% 0% 73 100.0% 0% 0% 37 50.7% 36 49.3% 0% 73 100.0% 1.4% 1.4% 38 52.1% 33 45.2% 0% 73 100.0% N% SL N% N% N% N% N% 3/ Nhom cau hoi C Gidi tinh Gidi tinh STT Ma phdng Van phong CT Phong nhan sy, lao dong - tien luong Phong Ke hoach Dau tu1 Phong quan ly tau Phong Tau ddu Trung tam van tai Contener Phdng tai chinh ke toan Total Nam N& Total 10 Count 3 4 0 20 11 31 49 24 73 Duoi nam Tu den nam Tren nam Total 21 16 12 49 Table N % 28.8% 21.9% 16.4% 67.1% Nhom tham nien Dw&i nam Ma phdng Tren nam Tis den nam Total Count Table N % Count Table N %, Count Table N % Count Van phong Phong Nhan sy lao d$ng - Tien luong 4.1% 4.1% 5.5% 10 1.4% 1.4% 2.7% 4 Phong Kd hoach dau tu Phong quan ly tau Phong tau dau Trung tam van tai Contener 4 5.5% 5.5% 6.8% 1 0% 1.4% 1.4% 0% 5.5% 1.4% 12 16.4% 14 19.2% 6.8% 31 Phong tai chinh kd toan Total 33 5.5% 45.2% 21 1.4% 28.8% 19 4.1% 26.0% 73 Total N& Nam Nhom tham nien Count 12 24 Table N % 16.4% 6.8% 9.6% 32.9% Count 33 21 19 73