Văn hoá kinh doanh của công ty cổ phần dịch vụ vận tải traco trong bối cảnh hội nhập kinh tế quốc tế

TRUONG DAI HOC KINH Tf’ QU6c DAN MAI THANH LAN VAN HOA KINH DOANH CUA CONG TY CO PHAN DICH VU VAN TAI TRACO TRONG DOI CANH ** * _ HOI NHAP KINH TE QUOC TE Chuyen nganh : Quan tri kinh doanh thuorng mai LUAN VAN THAC Si QUAN TRI KINH DOANH HWflN THU’VIEN Ngtfrn hwffng dan khoa hoc: TS TRAN VAN BAO HA N0I - 2007 Myc Lye Trang Trang phu bia Muc luc r r Danh muc cac chu viet tat Danh muc cac bang bieu r Tom tat luan van MO DAU Chtamg 1: MOT SO VAN DE LY LUAN VE VAN HO A KINH DOANH CUA DOANH NGHlfiP 1.1 Vai tro cua van hoa kinh doanh doi vdi hoat dong kinh doanh cua doanh nghiep 1.1.1 Mot so khai niem co ban 1.1.2 Tam quan cua van hoa kinh doanh doi vdi hoat dong kinh doanh cua doanh nghiep 1.2 Cac yeu to tao nen van hoa kinh doanh 13 1.2.1 Triet ly kinh doanh 14 1.2.2 Dao due kinh doanh 17 1.2.3 Van hoa doanh nhan 1.2.4 Van hoa umg xu vdi khach hang - 20 1.2.4 Cac hinh thuc van hoa kinh doanh khac 21 1.3 Xay dung van hoa kinh doanh cua doanh nghiep 25 1.3.1 Quan diem ve xay dung van hoa kinh doanh 25 1.3.2 Quy trinh xay dung van hoa kinh doanh 27 1.4 Cac nhan to anh hirdng den van hoa kinh doanh 34 1.4.1 Nen van hoa xa hoi 34 1.4.2 Thechexahoi 34 • 18 1.4.2 Thechexahdi 34 1.4.3 Sir khac biet, giao liru van hoa va qua trinh toan cau hoa 35 1.4.4 Van hoa nganh kinh doanh 36 1.4.5 Khach hang 36 1.5 Mot so bai hoc ve xay dung van hoa kinh doanh cua cac doanh 36 nghiep va ngoai nude 1.5.1 Cac dien hinh ve xay dung van hoa kinh doanh cua mot so doanh 36 nghiep va ngoai nude 1.5.2 Cac bai hoc ve xay dung van hoa kinh doanh cac doanh nghiep 41 Chuong 2: THUC TRANG VAN HOA KINH DOANH CUA CONG TY 44 CO PHAN DICH VU VAN TAI TRACO TRONG GIAI DOAN HIEN NAY 2.1 Gidi thieu khai quat ve cong ty 44 2.1.1 Lich su hinh va phat trien cong ty 44 2.1.2 Dieu le to churc va hoat dong cua Cong ty Co phin dichvu van tai TRACO 45 2.1.3 Bo may to chuc cua cong ty 46 2.1.4 Dac diem hoat dong kinh doanh cua edng ty 47 2.1.5 Ket qua hoat dong kinh doanh cua Cong ty giai doan 2002 - 2006 58 2.2 Phan tich thuc trang van hoa kinh doanhcua cong ty TRACO 62 thoi gian qua 2.2.1 Triet ly kinh doanh cua Cong ty 62 2.2.2 Dao due kinh doanh 64 2.2.3 Van hoa doanh nhan 66 2.2.4 Ve van hoa ung xu vdi khach hang 71 2.2.5 Cac quy che, quy dinh noi bo 73 2.2.6 Cac truyen thong 78 2.2.7 Cac bieu trung va hinh anh 82 2.3 Danh gia chung ve van hoa kinh doanh cua cong ty 85 2.3.1 Nhirng cong va han che 85 2.3.2 Nhirng nguyen nhftn cua cac han che 87 Chiromg 3: MQ1 s6 GIAI PHAP NHAM hoan thien van hoa kinh 89 DOANH CUA CONG TY CO PHAN DICH VU VAN TAI TRACO TRONG Bdl CANH HQI NHAP KINH TE QUOC TE 3.1 Phuong hurting phat trien cua nganh giao thong van tai va cua 89 Cong ty co phan dich vu van tai TRACO 3.1.1 Quan diem phat trien cua nganh va chien luge phat trien van tai va 89 dich vu van tai chien luge nganh giao thong van tai 3.1.2 Chien luge phat trien cua cong ty then gian tori 93 3.2 Cac giai phap nham hoan thien van hoa kinh doanh cua cong ty 94 co phan dich vu van tai TRACO thoi gian ttii 3.2.1 Cac giai phap chu yeu 95 3.2.2 Cac giai phap khac 111 3.3 Cac kien nghi 114 KET LUAN 116 DANH MUC TAI LIEU THAM KHAO 118 PHU LUC 120 DANH MIC CAC CHl' VIET TAT CBNV : Can bo nhan vien CNXH : Chu nghia xa hoi CLKD : Chi£n luge kinh doanh CNH-HDH : Cong nghiep hoa - Hien dai hoa DVVT : Dieh vu van tai GTVT : Giao thong van tai HDQT : Hoi dong quan tri MTKD : Moi trubng kinh doanh NXB : Nha xuat ban QTKD : Quan tri kinh doanh TCN : Truce eong nguyen TMQT : Thuong mai quoe te TNHH : Traeh nhiem huu han XHCN : Xa hoi ehu nghia WTO : To ehue thuong mai the gidi DANH MVC CAC BANG So hieu bang Ten bang Trang 21 Ket qua hoat dong kinh doanh cua Cong ty co phan dich vu van tai TRACO giai doan 2002 - 2006 59 2.2 Ket qua tuyen dung nhan sir cua cong ty TRACO giai doan 2002 -2006 65 2.3 Cac nha quan tri o cong ty TRACO phan theo tuoi 67 2.4 Cac nha quan tri o cong ty TRACO phan theo trinh 67 2.5 Cac khieu nai cua khach hang giai doan 2002 - 2006 73 DANH MUC CAC BIEU Ten bieu Trang Tinh hinh thuc hien doanh thu cua Cong ty Co phan dich vu 60 r-«-i A So hieu • X bieu 2.1 van tai TRACO nhirng nam 2002 -2006 2.2 Ket qua dieu tra thuc te ve gia tri chu dao de nhan thay 66 cong ty 2.3 Danh gia cua can bo nhan vien ve phong each lanh dao cua ban giam doc cong ty 68 2.4 Danh gia cua can bo nhan vien ve nhirng kho khan phuong 69 phap quan ly gay nen 2.5 K6t qua diSu tra thuc t£ vg yeu to khien nhan vien lo lang nhat mac sai sot 70 2.6 Phong each phuc vu cua TRACO theo danh gia cua khach hang 72 2.7 Ket qua dieu tra ve nguyen nhan chua hoan nhiem vu 75 2.8 cua can bo nhan vien x x Ket qua dieu tra ve hoat dong lay y kien dong gop vao van 76 r ban cua cong ty r r 2.9 Ket qua dieu tra ve muc hieu ro cac thong tin van ban 76 2.10 Ket qua dieu tra ve tinh thuc thi cua cac van ban 77 2.11 Ket qua dieu tra ve nguyen nhan kem hieu luc cua cac van ban 78 2.12 Ket qua dieu tra ve dong luc lam viec 80 2.13 Ket qua dieu tra ve dong luc lam viec 81 2.14 Ket qua dieu tra ve ly ngudi lao dong thich lam viec d cong ty 81 2.15 Ket qua dieu tra ve dong luc lam viec tu chinh sach dai ngo 82 DANH MUC CAC HINH Ten hinh So hieu hinh Trang 1.1 Cau l^rcic van hoa cong dong nguoi 1.2 So quan tri doanh nghiep voi chu S 15 1.3 Lo va lam 24 2.1 Bo may to chuc Cong ty co phan dich vu van tai TRACO 47 2.2 Logo chinh thuc cua cong ty co phan dich vu van tai (TRACO) 83 2.3 Mot so hinh anh ve cac phuong tien van tai cua TIACCO co the hien logo cua cong ty 84 DANH MUC CAC HOP So hieu hop Ten hop Trang 1.1 Tieu chuan doi vdi dao duc cua cac doanh nhan 19 1.2 Nhung nang luc can cc cua cac doanh nhan 20 TRUONG DAI HOC KINH TE QU6c DAN MAI THANH LAN VAN HOA KINH DOANH CUA CONG TY CO PHAN DICH VU VAN TAI TRACO TRONG DOI CANH HOI NHAP KINH TE QUOC TE Chuyen nganh : Quan tri kinh doanh • thirang mai TOM TAT LU AN VAN THAC SI QUAN TRI KINH DOANH HA NOI - 2007 Cach day han 60 nam (1946) Chu tich Ho Chi Minh da nhan manh: “Phai lam cho van hoa vao sau tam ly cua quoc dan, nghTa la van hoa phai sura doi dugc tham nhung, ludi bieng, phu hoa, xa xi Van hoa phai lam the nao cho nhan dan co tinh than vi nude quen minh, vi lai ich chung ma quen lai ich rieng Van hoa phai lam the nao cho moi ngudi dan Viet Nam, ttr gia den tre, ca dan ong va dan ba cung hieu nhiem vu cua minh va biSt hudng hanh phuc cua minh nSn hudng” Ngay sau quoc khanh 02-9-1945 Chu tich Ho Chi Minh da lap Uy ban van hoa lam thdi Bic Bo Ngay 07-9-1945 Bac tiSp cac dai bieu cua Uy ban va Ngudi chi ro: “Bon phan cac Ngai la lanh dao tu tudng quoc dan, dau tranh cho doc lap va kiSn thiSt mot nSn van hoa mdi Nhu vay, co the khang dinh van hoa co mot vai tro rat ldn, no vira la moi trudng,vua la cong cu de tac dong den hanh vi cua ca nhan va to chuc huy nhan td nguai xay dung xa hoi mdi va ngudi mdi tat ca cac linh vuc hoat dong san xuat - kinh doanh, hoat dong chinh tri, hoat dong khoa hoc - cong nghe, hoat dong van hoa - xa hoi - nhan van, vv Trong thdi dai kinh te thi trudng, kinh tS tri thuc, toan cau hoa va each mang quan ly cang phat trien nhu vu bao, trd trung tam cua moi su chu y Van hoa doanh nghiep, van hoa doanh nhan dugc hinh trSn nen tang van hoa dan toe va la bo phan cau thanh, to dam them ban sac van hoa dan toe, khong the doi lap vdi ban sac van hoa dan toe Trong diSu kien hoi nhap kinh te quoc te hien nay, vdi su di chuySn de dang cac nguon tai chinh, nguySn lieu va cong nghe tir quoc gia sang quoc gia khac, viec du nhap cac tuu khoa hoc ky thuat tiSn tiSn noi chung va tuu tiSn tiSn cua khoa hoc 116 KET LUAN Van hoa co vai trd dac biet quan trpng viec boi duong va phat huy nhan to nguoi xay dung xa hoi moi va nguoi moi tat ca cac linh vuc hoat dong san xuat - kinh doanh, hoat dong chinh tri, hoat dong khoa hoc - cong nghe, hoat dong van hoa - xa hoi - nhan van, w Trong thdi dai kinh te thi trudng, kinh te tri thuc, toan cau hoa va each mang quan ly cang phat trien nhu vu bao, cac quoc gia xich lai gan hon, vi the van hoa dan toe, ban sac dan toe cang tro trung tam cua moi su chu y Xay dung van hoa kinh doanh gop phan tao lap nang luc cot ldi cua doanh nghiep, tao cho doanh nghiep nang luc canh tranh ben vung dieu kien canh tranh mang tinh toan cau, gop phan the hien ban sac van hoa tien tien dam da tinh dan toe cua van hoa Viet Nam linh vuc quan tri doanh nghiep Tren co sd xac dinh rd muc tieu, doi tuong va pham vi nghien cuu cua de tai, luan van da giai quyet dupe nhung noi dung co ban va dat duoc mot sd ket qua chinh sau day - Giai quyet dupe mot so van de ly luan co ban ve van hoa kinh doanh cua doanh nghiep, vai trd cua van hoa kinh doanh, cac yeu td cau van hoa kinh doanh, cong tac xay dung van hoa kinh doanh cac doanh nghiep va cac nhan td anh hudng den cong tac xay dung van hoa kinh doanh - Tren co sd ly luan co ban ve van hoa kinh doanh, luan van da tap trung khao sat thuc trang hoat dong kinh doanh cua cong ty cd phan dich vu van tai TRACO noi chung va buc tranh toan canh ve van hoa kinh doanh cua cong ty noi rieng thdi gian qua Tir lam noi len nhung tuu, nhung ton tai can khac phuc cung nhu nhung nguyen nhan cua chung - Chi quan diem phat trien va chien luoc phat trien van tai va dich vu van tai cua nganh Giao thong van tai den nam 2010 dinh hudng phat trien cho cac doanh nghiep thuoc Bo Giao thong Van tai 117 ? r ■y ■> - Tir nhung ly luan tong hop ket hop voi dieu kien cu the hoat dong kinh doanh dich vu van tai va thuc trang van hoa kinh doanh cua Cong ty Co phan dich vu van tai TRACO hien luan van da dua cac giai phap, ki£n nghi nham hoan thien van hoa kinh doanh cua cong ty boi canh hoi nhap kinh t£ quoc te Nhung ket qua thu duoc cua luan van co y nghTa quan trong viec hoan thien ly luan quan tri kinh doanh cung nhu thuc tien dieu hanh hoat dong kinh doanh cua Cong ty Co phan dich vu van tai TRACO 118 ~ A *> DANH MUC • TAI LIEU • THAM KHAO Dao Duy Anh (2006), Viet Nam Van hoa su cuang, Nxb Thong tin, Ha Noi Ban chi dao ky niem 1.000 nam Thang Long va Quan khu thu Ha Noi, 1.000 nam Thang Long - Ha Noi (2000), Nhung hoat dong quan su tieu bieu Nxb Quan doi, Ha Noi Ban chi dao quoc gia ky niem 1.000 nam Thang Long (2000), 1.000 cau hoi - giai dap Thang long - Ha Noi, Truong Dai hoc Khoa hoc xa hoi va Nhan van, Nxb Chinh tri quoc gia, Ha Noi Ban Tu tuong - Van hoa Trung uong, Bo Van hoa - Thong tin, Vien Quan tri doanh nghiep (2001), Van hoa va van hoa doanh nghiep, Nxb lao dong, Ha Noi Ban Tu tuong - Van hoa Trung uong (2003), Tai lieu hoc tap tu tuang Ho Chi Minh, Nxb Chinh tri quoc gia, Ha Noi Bo Thuong mai (2004), Thuang mai Viet Nam tien trinh hoi nhap kinh te quoc te, Ky yeu Hoi thao khoa hoc quoc gia, Ha Noi c Mac, Ph Angghen, V.I Lenin (1963), Ban ve giao thong van tai, Nxb Su that, Ha Noi 1963 r r x x x Bui Ngoc Cuong (2004), Mot so van de ve quyen tu kinh doanh phap luat kinh te hien hanh, Nxb chinh tri quoc gia, Ha Noi Vu Thuy Duong, Hoang Van Hai (2005), Quan tri nhan luc, Nxb thong ke, Ha Noi 10 Pham Van Dong (1996), Van hoa va doi moi, Nxb Chinh tri quoc gia, Ha Noi 11 Duy Hinh (2006), Ton Tu Binh phap va Ke sach, Tinh hoa co hoc, Nxb Thanh Hoa 12 Pham Viet Huong (2004), "Mot "ly thuyet ve moi thu" khong giai thich duoc moi thu", Tia Sang, (3) 13 Tuong Lili (2004), ' 'Lich str va ngudi", Tia Sang, ((5) 119 14 Duong Thi Lieu (2006), Bai giang van hoa kinh doanh, Nxb Dai hoc Kinh te quoc dan, Ha Noi 15 Pham Vu Luan (2004), Quan tri doanh nghiep thucmg mai, Nxb thong ke, Ha Noi 16 Ho Chi Minh (2000), Toan tap, Nxb Chinh tri quoc gia, Ha Noi 17 Pham Duy Nghia (2003), "Can thay doi each nhin ve tai san tri tue", Tia Sang, (2) 18 Phan Ngpc (2002), Ban sac van hoa Viet Nam, Nxb Van hoc, Ha Noi 19 Nguyen Binh Quan (2003), "Di tim tam thuc van hoa Viet", Tia Sang, (14) 20 Tran Ngoc Them (1997), Co sd van hoa Viet Nam, Truong dai hoc khoa hoc xa hoi va nhan van Ho Chi Minh 21 Tu tudng Ho Chi Minh (2003), Nxb Chinh tri quoc gia, Ha Noi 22 Uy ban Quoc gia ve hop tac kinh te quoc te, Tim hieu To chuc Thuang mai The? gidi (WTO), Nxb Chinh tri quoc gia, Ha Noi 23 Trang web: http:/www.traco.com.vn 24 Trang web: http:/www.chungta.com 25 Trang web: http:/www.unicom.com.vn 120 PHU • LUC • Phu lue phieu dieu tra van hoA kinh doanh Gidi thieu: Bang hoi duoc dung de dieu tra dinh luong cam nhan cua can bo, nhan vien doi vdi cac gia tri van hoa cua Cong ty cd phan dich vu van tai Traco Muc dfch cua bang hoi dd phan tich, phat trien nhung gia tri van hoa cua Cung ty Th tac dong de'n su cOng cua doanh nghiep, tac dong truc tiep den mdi vien Cong ty Do vay hy vong rang cac anh chi co the tra ldi dung va chinh xac nhung cau hoi sau Nhung thong tin bang hoi chi duoc dung de xay dung van hoa doanh nghiep, khong dung cho viec danh gia nhan vien Phieu dieu tra se duoc xu ly khuyet danh Moi kho khan lien quan den tra ldi cac cau hoi anh, chi co the lien he qua mail cua ngudi dieu tra Mai Thanh Lan: mailan_dhtm@yahoo.com; (hoac dt 04 7561035 - 0904117943) Ra't mong nhan duoc su hop tac cua Anh (chi) Xin chan cam on Ma hoa don vi ( khong dien) Gia tri gi la chu dao ( de nhan tha'y ) DN cua anh/ chi (chon toi da gia tri) □ Su dong thuan □ Tinh than hop tac □ Doan ket □ Tu giac □ Tan □ Sang tao □ Nang dong □ Hieu qua □ Khao: Dieu gi cua DN khien cua anh/chi thu lam viec (chon td'i da o) □ Dudng loi cua lanh dao □ Minh bach □ Co tuong lai □ Luong cao □ Duoc the hien □ Khac: Theo anh/chi dieu gi da khie'n DN cua anh/chi phat tried cho den (toi da o) □ Lanh dao gioi □ Lao dong gioi □ Co hoi nhieu □ He thong tot □ Duoc uu dai □ Khac: 121 Theo anh/chi de DN tiep tuc phat trien thi DN anh/chi c£n uu tien nhat (chon tdi da o) □ Phat tri£n tam cua lanh dao □ Doi ngu quan ly gidi □ Chat luong lao ddng □ Hp thdng tdt □ Phat trien ngudn to chuc □ Khac: Khach hang thucmg noi vd DN anh/chi nhu the nao (tdi da o) □ Chuyen nghiep □ Cd uy tin □ Co ban sac □ Phat tridn □ Phuc vu tdt □ Khac: Theo anh, chi phong each lanh dao cua DN hien la: (Anh, chi danh da'u vao Old dung nhat) □ Nhan vien bat buoc phai thuc hien dung, khong co tranh luan □ Giai thich va thuyet phuc nhan vien thuc hien cdng viec □ Cd su hop tac giua nhan vien va lanh dao □ Giao quydn cho nhan vien tu quyet dinh dua tren muc tieu cua ngan hang Anh chi nhan tha'y minh gap khd khan cdng viec phuong phap quan ly gay nen la: (Danh sd thu tu cac yeu td khien anh, chi gap khd khan, Sd bieu thi yeu td gay khd khan nhat) □ Khong dupc tu quyet dinh □ Khong cd su hd trp tir phia DN □ Khong cd su lien ket phoi hop giua cac bp phan DN □ Khong dupc dao tao nhung ky nang thieu cong viec □ Y kien khac (Xin neu ro): Khi mac sai sot cong viec, anh, chi lo lang nhat (chon tdi da 3) □ Bi khien trach □ Bi duoi viec □ Bi trir luong □ Khong cd co hoi giai thich □ Khong cd co hoi sua chua khac phuc sai sot □ Khong co hoi thang tidn □ Khac 122 Yeu td' gi chfnh sach dai ngd hien cua DN giup anh chi co ddng luc lam viec (chon tdi da 0) □ Chinh sach luong □ Chinh sach thudng □ Chinh sach dao tao □ Chinh sach ve 10 trinh cOng danh □ Chinh sach vd dieu kien lam viec □ Yeu td khac (Xin neu ten): 10 Anh, chi co gang lam tdt cdng vide tai DN, boi: (chon tdi da o) □ Mudn dem lai su cdng cho DN □ Mong mudn dupe tha'y ket qua tdt cua cdng viec minh lam □ Mong mudn dupe tu khang dinh □ Mong mudn dupe tang churc, tang luong, thudng □ Moi ngudi phong ban/nhom mong dpi ket qua lam viec tdt cua anh chi □ De khdng bi khien trach/ phat □ Lam viec theo quan tinh, tranh mile ldi, khdng quan tam den ket qua 11 Anh chi yeu thich dupe lam viec d DN do: (tdi da o) □ Tieng tam cua DN □ Chd luong bong, thang tien tdt □ Dieu kien lam viec tdt □ Co hoi de hoc tap dao tao kinh nghiem lam viec □ Co hoi tu khang dinh □ Mdi trudng lam viec than thien giua cac nhan vien va de lanh dao quan tam 12 Neu nghi den DN anh, chi se nghi tdi (chon o nhat) □ Mot gia dinh □ Mot doanh nghiep □ Mot cau lac bo Khac: Xin neu ro: 15 Anh/chi dupe biet DN da xac dinh cac yeu td cdng co ban nam tdi la: (Danh da'u vao cac d phu hop vdi y kien cua anh/chi) □ Chien luoc rd rang (vd khach hang, san pham va quy mo) □ Co phan hoa va phat trien nhieu san pham mdi □ Chidn luoc phat trien nguon nhan luc dong bo va canh tranh □ Su minh bach thdng tin cua to chuc □ Khac 123 16 Anh/chi tha'y hien cac hoat dong la'y y kien gop y vao cac van ban DN dupe to chuc (chon o) □ Rat td't □ Binh thudng □ Nhieu nhung kem hieu qua □ Con thieu 17 Anh/chi co hieu ro cac thOng tin van ban quyet dinh cua DN khong? □ Rat tot □ Binh thuong □ Lo mo □ Khong de y 18 NC'u anh/chi khong the hoan tot cac chi tieu cong tac dupe giao thi theo anh/chi nguyen nhan la: □ Chua co he thdng van ban hudng dan nghiep vu □ Viec tim kiem tai lieu van ban rat kho khan □ He thdng cung ca'p dich vu van ban DN chua san sang □ Anh/chi khong co du thdng tin ve viec cac quyet dinh cong viec □ Cong viec cua anh/chi bi rang buoc qua nhieu cac van ban khac □ Y kien khac 19 De’ biet dupe nhiem vu phai thuc hien, anh/ chi phai tham khao nhung nguon thdng tin sau day: □ Tir ca'p trdn □ Tir dong nghiep □ Tir ban md ta cong viec □ Tu cac van ban khac 20 Tinh thuc thi cua cac van ban cua DN ( quyet dinh) □ Cd hieu luc rat cao □ Khong cd hieu luc □ Cd hieu luc mot phan 21 Nguydn nhan cua van ban khong co kha nang thuc thi la do: □ Khong sat thuc, hiru dung □ Mang tinh hinh thuc □ Con chung chung, khong cu the □ Con kho hieu □ Khong co bo phan giam sat su thuc thi 124 22 He thong van ban danh gia nhan vien cho biet □ Ket qua cdng vide cua anh/chi □ Cac ky nang cdng viec cua anh/chi thieu □ Dinh huong cdng vide □ Xac dinh mure dai ngo tuong xung □ Anh/chi la va dang d dau td chuc □ Khdng bid't hd thdng van ban □ Y kien khac 23 Hd thdng van ban dai ngd cho anh/chi bid't: □ Mtrc thu nhap cdng bang □ Mure thu nhap canh tranh □ Dai ngo co thoa dang chua □ Su minh bach to chuc □ Khdng biet hd thdng van ban □ Y kien khac 24 He thong van ban thang tien nghd nghiep cho anh/chi biet: □ Anh/chi la td chuc □ So trudng cua anh/chi co co hdi dupc the hien khong □ Dinh vi tuong lai anh/chi la td chuc □ Anh/chi dupc hd tro gi cho su phat tridn □ Khdng biet he thdng van ban □ Y kien khac 25 He thdng van ban dao tao cho anh/chi biet: □ Khi nao anh/chi edn dupc dao tao □ Anh/chi phai dupc dao tao nhung gi □ Chien lupc phat trien ngudn nhan luc cua td chuc □ Tham vong tam nhin cua td chuc □ Khdng biet he thdng van ban □ Y kien khac 26 He thdng van ban dinh hudng cong vide cho anh/chi bid't: □ Anh/chi co nhung co hoi thang tien nao □ Co hoi lua chon la gi □ Didu kien phan bo ngudn luc hop ly to churc □ Kich thich tinh than lam viec □ Khong biet he thdng van ban □ Anh/chi la tuong quan phat trien cua td chuc 125 27 He thdng van ban nOi qui lam vide : □ The hien tinh qui cu cua t6 chiic □ Su nhat quan cua to chuc □ Tinh chuyen nghiep cua to chut □ Khong biet he thdng van ban 28 Hay danh dau vao tuong thich y kien cua anh chi ve theo cam nhan cua anh chi v£ thuc te cua Cdng ty co phan dich vu van tai Traco hien Chung toi cung ung nhttng san phdm va dich vu co chit luong cao nhat cho Cbng ty Tai Cong ty, vai tro cua nhan vien luon dupe de cao Mbi nhan vien biet minh din phai 1dm gi va ndng luc cAn thiet de dap ung yeu cdu cong viec Tai Cong ty, mpi ngubi co gang thidt lap mot phong edeh quan ly de chiu Nhan vien luon sin sdng lam them gib nbu thay c!in th id Tai Cong ty, cac khieu nai cua khdeh hang duoc quan tdm ddc biet Tai Cong ty, moi ngubi luon no luc de giam thieu cdc khodn chi phi Cong ty luon ton trpng khdeh hang vd no luc de khdeh h&ng cam nhdn duoc dibu Chung tbi duoc thong bao kip thoi cdc quyet dinh vd cdc hoat dong cua cong ty Qud trinh dd bat cdn bo luon duoc thuc hibn vbi nhtrng giai thich ly rb rang Tai Cong ty, mQi nguoi co the mdc loi va sai 1dm thuc hien cdc cong viec mbi Cdc nhdn vien cua Cbng ty luon cb cam nhdn duoc khong tin tuong ldn Cbng ty thuong to chuc dn mung thdng loi kinh doanh Trong co che kinh te thi truong, Cbng ty duoc ddnh gid la rdt ndng dong Cdc ddng nghiep thudng gSp ngoai gid lam viec Hdu het cdc nhdn vien deu duoc ddo tao bai ban Khi giai quyet van de, chung tbi dung tren quan diem dam bao loi ich cua khdeh hang Tai Cbng ty, cdc y tuong luon dupe chao don Cdc cd nhan cb nhieu y tuong sang tao luon dupe de cao Rat dung Dung Gfin dung Khong y kien Gan sai Sai Sai hoan toan □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ 126 Nh&n vien c6 kha ndng sing tao ydu rdt thi du co hdi phat tridn tai Cdng ty Moi nguoi cd nhieu thdi gian de tap trung vao sang tao Mpi ngudi ludn sdn sang chia sd y kien vdi cac dong nghiep de cai tien quy trinh nghiep vu Cdc y tudng mdi dupe trien khai kha nhanh chdng tai Cong ty Trong Cong ty, su trung thuc ludn dupe coi la quan trpng nhat Mpi ngudi gpi thudng cac nhan vat quan trong Cong ty theo chuc danh cua hp ho3c theo ten mpt each kinh trpng Y kien phe phan cac chfnh sach cua cong ty kha bien Cdc ca nhan hay cd xu hudng ngai va cham dd bao ve lpi ich ca nhan cua minh Tai Cong ty, dd dupe bidt den nhd vdo quan he cua hp nhidu hon la nhttng gi hp 1dm dupe Cac don vi Cong ty ludn dung han cong viec lien quan ddn cac bd phan khac Kin ddo cong viec gift vai trd quan trpng neu ban muon cong viec cua ban tien trien tdt Cdng ty cd hp thdng thdng tin khd hpp ly giup mpi ngudi ndm bat thdng tin nhanh Gitta cdn bp 13nh dao vd nhdn vidn thudng xuyen cd su trao ddi thdng tin Trong cac cuoc hpp, nhdn vien phdt bidu nhieu hon can bp Quy che, noi quy vd ky luat lao dong tai Cdng ty dupe quy dinh rd rang, chi tiet va de hieu Mpi ngudi cd y thuc chip hanh ky luat lao dong cao L3nh dao ludn td Id ngudi di ddu thuc hien ndi quy quy che Mpi ngudi thudng nhac nhd thuc hidn noi quy quy che Khi vi pham noi quy vd quy che thi chdc ch5n se bi nhac nhd hoac xu ly Mpi ngudi ludn nd luc hoc tap ndng cao trinh chuyen mon Cac nhan vidn ludn cam thdy trinh cua minh chua dap ung dupe yeu cau cua cdng viec thdi gian tdi Cac buoi dao tao tai Cdng ty ludn nhdn dupe su quan tam cua mpi ngudi Mpi ngudi cam thay lam dupe dieu gi sau ket thuc cac khod hoc bdi dudng Ban thudng xuyen nhan dupe thdng tin ve cac ldp hoc bdi dudng L3nh dao ludn dong vidn nhan vien tham du cdc buoi hoc tap bdi dudng □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ 127 Ning luc vA trinh dp cua nhAn vien cao hon mAt bang chung cua cAc cbng ty khAc cua VN Moi ngudi ngai d£ cAp den cAc mAu thuAn cA nhAn cong vipc Gitta cAn bp quan ly va nhAn vien thuong co tranh cAi Khi dd cd y kien trAi ngupc vdi dOng nghipp, ho thudng giAi quyet theo kieu tranh thu su ung hp cua cAc dOng nghiep khAc Moi nguoi khong ngai ngAn gl neu quan diem cua minh du no trAi vdi quan diem cua sep □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ Tuypt vdi Rat tot Tot Vua du Hoi yeu Yeu Rat yeu - Gitta cAc cAn bp vdi □ □ □ □ □ □ □ - Gitta cAn bp va nhAn vien □ □ □ □ □ □ □ - Gitta cAc nhAn vien vdi □ □ □ □ □ □ □ - Gitta cAc don vi Cong ty □ □ □ □ □ □ □ Anh chj danh gia the nAo ve su hpp tAc CPng ty Gan day nhat, bAng cach nao Anh Chj biet dupc cAc quyet djnh QUAN TRQNG NHAT cua Cong ty: □ thong tin cA nhAn boi sep cua ban □ thong bAo vin ban □ thOng tin cA nhAn boi cAc dong nghiep □ cAc cuoc hop □ bAo cAo cua Cong ty □ bAn tin noi bp □ bang thong bao □ thong tin ngoai hanh lang, cingtin □ ben ngoai qua bAo chi, truyen hinh □ NguOn khAc Thudng vao thoi diem nao cac Anh Chj biet dupc cac thong tin nay? □GAn nhu lap tuc/khA sdm, kip thdi □ Hoi mupn Cac thong tin dupc thu nhan dudi dang nao: □ Thong tin mo, chi tiet, ro rang □ Thong tin tom luoc, khong rd rang Hay thu djnh nghTa chan dung cua mpt nhan vien co kha nang thang tien nhat tai Cong ty (Chon toi da gia tri) □ Cdi mo □ Cd ning luc □ Ning dpng □ Tu tot □ Nhay ben □ Kin dAo □ Dung cAm □ Bpc truc □ Thing thin □ Trung thuc □ Don giAn □ CAu tien □ Hien dai □ Tham vong □ Biet thich ung □ in noi tot □ giAu cd □ Ngoai hinh tOt KhAc: 128 Anh Chj nhln nhan sep cua ban the nao cdng vifc hang Rat dung Dung Gan dung Khong y kien Gan sai Sai □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ Sai hoan toan □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ Rat dung Dung Gan dung Khdng y kien Gan sai Sai Sep ch