10 I Journal of transportation science and technology, Vol 14, Feb 2015 MOT SO GIAI PHAP NHAM NANG CAO CHAT LlTONG C< p TAC GIANG DAY VA HOC TAP TAI KHOA KEVH TE V >N 1 AI (Solutions for improving tea[.]
10 I Journal of transportation science and technology, Vol 14, Feb 2015 MOT SO GIAI PHAP NHAM NANG CAO CHAT LlTONG C< p TAC GIANG DAY VA HOC TAP TAI KHOA KEVH TE V >N AI (Solutions for improving teaching and learning quality in the Faculty of Transport Economics) TS Nguyin Van Khodng, TS Ho Thi Thu Hda, ThS Bdng Thi Bich Hodi, ThS Mai Vdn Thdnh, ThS Chu ThiHu$ Khoa Kinh ti van tdi, tnrcmg Dgi hoc GTVTTp HCM Abstract: The trend of internationalization and globalization has been formulating increasing demand of human resource with professional qualifications and adaptability to meet society's requirements Hochiminh city University of Transport generally and the Faculty of Transport Economics particularly have to effort in finding effective solutions to improve teaching and learning quality to ensure the output standard for graduated students matching with the requirements of local and global labour market Keywords: service quality, education quality, teaching and learning quality Tdm tdt: Xu the quoc te hoa va todn cdu hda dang hinh thdnh nhu cdu ngdy cdng cao ve nguSn nhdn luc v&i trinh dd chuyin mon sdu rong vd khd ndng thich ung v&i cdng viec nhdm ddp ung yiu cdu cdng da dang vd phiw tgp cua cac ngdnh nghi khdc xd hoi Thue ti ndy dgt nhiim vu tdm cho Trudng Dgi hoc Giao thdng van tdi Tp H6 Chi Mmh ndi chung vd Khoa Kmh ti vdn tdi noi rieng cdn phdi nd luc tim nhOng gidi phdp hint hieu nhdm ndng cao ehdt luang cong tdc gidng dgy vdhoc tap de bdo ddm chudn ddu ciia sinh vien sau tSt nghiip cd thi ddp ung yeu cdu ciia nha tuyen dung vd hdi nhdp nhanh chdng vdo thi tru&ng lao dong noi dia vd qudc ti Tk khoa: ehdt luang dich vu ehdt lugng ddo tgo, chat luang gidng dgy vd hoc tdp Gioi thieu chung Dieu Luat Giao diic dai hoc (ban hanh nam 2012) neu ro miic tieu chung cua giao dye dai hgc cua Viet Nam la " f a o tgo nhdn liec, ndng cao ddn tri, bdi duang nhdn tdi; nghiSn Cihi khoa hoc, cdng nghe tgo tri thiic, sdn phdm mai, phuc vu yeu cdu phdt trien kinh te - xd hoi, bdo ddm qudc phdng, an ninh vd hoi nhdp qudc ti" Do van de nang cao chit luong cong tac giang day va hgc tap doi hoi su tham gia khong chi cua cac nha quan ly giao due ma cua dgi ngu giang vien va su dong gop tich cue cua sinh vien - nhan t6 tmng tam cua qua trinh giao due dai hgc Tu ly tren, nhom giang vien Khoa Kinh te van tai da thue hien d^ tai nghien ciiu khoa hgc cip Xmbng"Ddnh gid muc hdi long cua sinh vien vi tinh hinh gidng day & hgc tap tgi khoa Kinh ti van tdi" voi muc dich tim iihung giai phap huu hieu nham nang cao chit lugng cong tac giang day va hgc t&p de bao dam chuan diu cua sinh vien sau t6t nghiep co thg dap ung yeu cau cua nha tuyen dung va hoi nhap nhanh chong vao thi tmong lao d6ng noi dia va quoc te Danh gia muc hai long cua sinh vi£n ve tinh hinh giang day & hoc tap tai khoa Kinh te van tai 2.1 He thdng chi tieu danh gia Sau day la tieu chi danh gia chit luong giao d.uc dao tao Dai hgc, cao dang duQic de cap tai Ii|u t^p huin "Tu ddnh gid him dinh ehdt luang gido due dgi hoc" thugc dir an giao due dai hpc cua Bg Giao due va Dao tao nam 2009: Ddu vdo, Ddu ra, Gid tri gia tdng, Gid tri hoc thudt, Vdn hda td chuc rieng vd Kiim todn 2.2 Cac nhan to anh hwong Noi den chat lugng dich vu noi chung hay cu the la chat luoTig dich vu dao tg.o thi tmoc tien phai ke d8n chit luang dpi ngu giang vien Ben c ^ chit luang dao tao phu thuoc vao nhieu yeu to khac nhu co so vat chit (thu vien, phong hgc, san choi, y te, can tin, phong may, phong thi nghiem ); chat lugng dau vao, chuong trinh dao ^ ,o, doi TAP CHI KHOA HOC CONG NGHE GIAO THONG VAN TAI, S6 14-02/2015 I ngu quan ly va chinh sach quan ly; nguon luc tai chinh ciia nha truong [2] 2.3 Mo hinh va cac gia thiet nghien cuu Mo hinh cua Parasuraman & CTG (1985) [3] da dua tiiang SERVQUAL de luong chat lugfng dich vu; thang duge Cronin & Taylor (1992) thay th§ bang thang SERVPERF, thang SERVPERF khang dinh "chat lugng dich vu = muc cam nhan"[I] va khac phuc nhiing ban ch6 cua thang SERVQUAL Tu CO sa ly thuyet, nhom nghien cuu da dua mo hinh de xuat (Hinh 1) de luong su hai long ciia sinh vien Khoa kinh t§ v8 chat luQfng dich vu dao t^o nhu sau: cOafv^TCHATtnvn cftsc T « C T atOc VA QUlN hi BADTAoncgun CBUttlCndNB BAOI4O (CTDT) cA.ic: T.ic OANG D « \