NGHIEN CUU TRAO DOI DANH GIA Mi rc DO HAI LONG CUA HOC SINH, SINH VIEN VE CONG TAC DAO TAO TAI TRlTONG CAO DANG KINH TE KY THUAT KIEN GIANG • HUYNH TU L i f u (*) TOM TAT Trong quan ly chit luang trie[.]
NGHIEN CUU - TRAO DOI DANH GIA M i r c DO HAI LONG CUA HOC SINH, SINH VIEN VE CONG TAC DAO TAO TAI TRlTONG CAO DANG KINH TE KY THUAT KIEN GIANG • H U Y N H TU L i f u (*) TOM TAT Trong quan ly chit luang triet ly hu&ng den khdch hdng dong vai tro chu dao Theo mot nhiing yeu td quyet dinh cho su tdn tqi vd phdt trien cua doanh nghiep la su thda mdn cua khdch hdng ve chdt luang sdn phdm hay dich vu md doanh nghiep cung irng Chdt luang neu tren phai duac ddnh gid bai chinh khdch hdng chit khongphdi bdi doanh nghiep Trong gido due cUng vay, vifc khdo sdt ddnh gid chat luang dich vu qua y kiin cda khdch hdng Id dieu rdt cdn thiet, khdch hdng trgng tdm chinh la hoc sinh (HS) vd sinh vien (SV) Qua ket qud khdo sdt, nhd truang se biit dugc nhiing dich w dd cung cdp co dat dugc ky vgng cua HS, SV hay khong Tir do, nhd truang co hudng cdi tien, ndng cao chdt luang ddo tqo nham thda mdn han nhu cau cua nguai hgc Nghien ciru ndy nhdm muc dich ddnh gid mirc dd hdi long ctia cua HS, SV tgi Truang Cao ddng Kinh te Ky thudt Kien Giang Tren ca sd kit qud nghien ciru, tdc gid da de xudt mgt sd gidi phdp lien quan din cong tdc to chiic, phuc vu ddo tqo nhdm ndng cao chdt luang ddo tqo cda nhd truang Tir khod: trudng Cao Dang Kinh ti - Ky thuai Kien Giang, su hdi long, lugng ddo tqo chdt SUMMARY In quality management, philosophy toward customers plays a key role Accordingly, one of the decisive factors for the survival and development of enterprises is customers' satisfaction for the quality of products or services that are supplied by businesses The above quality must be evaluated by customers themselves, not by businesses In education, too, the survey to assess service quality through customers' opinions is very essential and the main customers here are pupils and students Through the survey result, the school will learn whether the services provided have achieved the pupils and students' expectation or not, from which the school has solutions to improve the quality of training in order to better satisfy the needs of the learners This study aims to assess the level of students' satisfaction at Kien Giang Economics - Engineering College Based on the study results, the author has proposed a number of measures related to organization work, training service to improve the quality of the school's education Key words: Kien quality of training Giang Technology OTriKifngCaodSngKinhte.KythuijitKlinGlang and Economics College, satisfaction, ^ ^ ^ | Q J J ^ ^ ^ ^ ^ | ^ ^ ^ Q ^ ^ ^ Q D | t van de CQng nhu eac trudng dgi hgc, eao dang khdc, Trudng Cao dang Kinh te Ky thugt Kidn Giang (Trudng C D KT KT KG) cung tidn hanh danh gia ehat lugng ddo tao tu nhidu nam qua Nhd trudng da dang ky thye hidn tieu chuan quan ly chdt lugng ISO 9001:2008 vd qudn Iy chat lugng dao tgo eua td ehiic Quaeert va da lap Phdng Dam bao chat lugng Nhd trudng luon tun mpi bien phdp de eai tidn, ddi mdi toan dien de nang cao ed ve chat lugng va quy md dao tao Trong nhiing nam gan day, nhd trudng da khan truang tiln hdnh nhidu bien phdp nhu to chuc eac cugc hgi thdo, tham y kidn cua cdc doanh nghidp, eua H S , SV, gido vidn va cdn bp qudn ly nham khac phye, doi mdi va nang cao ehat lugng ddo tgo Cao dang Kinh te - Ky thugt Kidn Giang" la didu can thidt va hiiu ich M o hinh nghidn c u u va phuo'ng phap nghien ciru 2.1 Mo hinh nghidn ciiu Tac gid xay dyng md hinh nghien e d u cho dd tai ndy dya vao ly thuyet vd sy hdi long cua khdch hang, Iy thuydt vd chat lugng ddo tgo, Hudng dan su dyng tidu chl danh gia chat lugng trudng dgi hgc (theo Bg tieu chuan ddnh gia chat lugng trudng dai hgc) ban hdnh kem theo Q u y l t dinh s6 65/2007/QDBGDDT cua Bg trudng Bg GD&DT vd nhung c a sd thyc tien tai Trudng CD K T - K T KG Ben cgnh do, tac gid k l thira md hinh nghidn c u u cua Tidu ban dy dn giao dye TP HCM, cua tae gid Trdn Xuan Kien (2009) vd tac gid Ld D u e Tam (2012) Co sd vgt chdt Dpi ngu gido vien ^^-.^^mv Cong tdc phuc vu cua cac phong chuc nang Sy quan tam cua nha trudng Chuong trinh ddo tgo H3" -^X Su hai long cua HS, SV ^^^^^iy^ ^ HS Hinh 1: Md hinh nghien cu-u de x u a t Mat khdc, kiem dinh chat lugng ddo tgo vira Id nhu cau, vira la ca sd Id dgng lye ddi vdi cac trudng dai hgc, cao dang va mgt nhung tieu chi hang dau cua vide la sy hai long ciia HS, SV Xudt phat tu nhiing vdn de ndu trdn, vide "Ddnh gid muc hdi long cua hge sinh, sinh vidn vd edng tae ddo tgo tai Trudng Td nhung ly thuyet, nhung kd thua va hoan canh cu thd, mo hmh nghien cuu de xuat cho de tdi d u g c trinh bay hinh 1: Co* s d vat chat: Co sd vat chat bao gom trang thidt bi nhu phong hgc, san chai, ky tuc xa, can tin, thu vien, may tinh, xudng dgy thuc hanh, Co sd vat TAP CHI KINH TE - CONG NGHIEP NGHIEN c u u - T R A O 001 chdt Id mgt ydu td tao nen thuang hidu va sire canh tranh cho nhd trudng, co anh hudng rdt ldn din chdt lugng ddo tgo dac biet la ddi vdi cdc nganh ky thuat Dpi ngu giao vien: Giao vidn la nhirng ngudi true tidp dung ldp, giang dgy, truydn dgt kiln thuc cho SV, giao vien luon ddng mgt vai trd hdt sue quan trgng gido dye va khdng the thay thd dugc cho du ngdy c6 nhidu phuang tidn, trang thiet bi hidn dgi da duge dp dyng dd ho trg qud trmh dgy hgc nhung vdn can co giao vidn truyen thy kidn thuc, kinh nghidm, phuang phap hpe, cho SV Cong tac phuc vy ciia cac phong chirc nang: C6 thd khang dinh rang cong tae phuc vu ciia eac phdng chuc nang cd anh hudng quydt dinh den muc hai long ciia SV ve cdng tac phyc vu cua trudng Hogt dpng cua cac phong chuc nang vide phyc vu SV chinh la sy quan tam, an can giai quyet cac cdc van dd phat sinh qua trinh hpc tap cua ban than SV, day ciing la cau noi moi quan he giiia nha trudng vdi SV Sy quan tam ciia nha trirdng: Su quan tam ciia nha trudng ddn S V la su an can, chu ddo, luon tim hidu tam tu nguyen vpng ciia SV qua trinh hpc tap tai trudng va kip thdi dap ung nhirng yeu cau chmh dang eua hg Ciing nhu cdc nganh dich vu khdc, nha cung cap dich vy quan tam ddn khach hang thi hoat dgng cua hg se cang hoan thidn Didu dd tgo cho khach hang mpt cdm gidc mmh ia ddi tugng quan trpng Id ngudi dugc phuc vy, la "Thugng De" Tu do, se giu dugc long trung cua khach hang su dung san pham Trong giao due ciing vay, SV rat can sy quan tam cua nha trudng Trong cdc cugc tidp xuc vai lanh dao nha trudng, SV c6 rat nhieu y kiln phan dnh va hp rat chu y den nhiing cam kdt vd each thuc thyc hipn nhiing cam kit cua nhd trudng Chu-dng trinh dao tao: Chuang trmh dao tgo la mot van ban quy dinh myc dich va cdc myc tieu ey thd dat ddi vdi mpt nganh ddo tgo, cac khoi kidn thuc vd cac mdn hpc, tdng thdi lugng cung nhu thdi lugng ddnh cho moi mon ma nhd trudng to ehuc gidng dgy de trang bi cdc kiln thuc, ky nang, thdi can thidt cho SV Ngi dung chuang trmh ddo tao la ylu td quan trpng nhat gido dye dao tao Quan didm vd chuong trinh giao dye dai hpc theo Lugt Gido dye nam 2005 edn dugc thd hien rat rd cdc quy ehd ciia cdc logi hinh ddo tao khdc nhau, cy the nhu: Quy dinh vd chuang trinh giao dye dgi hgc tgi Didu Quy che dao tgo dai hpc va cao dang he chinh quy (ban hdnh kem theo Quydt dinh so 25/2006/QD-BGDDT 26/6/2006 cua Bp trudng Bg GD&DT); Chuang trinh ddo tgo cua mdi ngdnh dao tgo lgi eae trudng xdy dyng tren ca sd chuang trinh khung cua Bg Gido due vd Dao tgo quy dinh Chuang trmh khung gom ca cau ngi dung cae mdn hgc, thdi gian dao tgo, ty Id phdn bo thdi gian dao tao giiia cdc mdn hgc co ban vd chuydn nganh; giiia ly thuyet vd thyc hdnh, thyc tap Chuang trinh ddo tgo gdm hai khoi kien thuc: Khoi kien thuc giao dye dai cuang Khoi kiln thiic gido dye chuydn nghidp Mdi khdi kidn thuc gdm hai nhdm hpc phan: Nhom hpc phan bat bupc: gom nhiing hge phdn ehua dyng ngi dung kidn thuc chinh ydu cua ngdnh ddo tgo vd bat hgc bugc sinh vidn phai tich luy Nhom hpc phan tu chon g6m nhung hpc phan chua dung nhung npi dung cSn thiSt nhung SV dupe tu chpn theo huong dan cua truong dS tich luy du so hpc phan quy dinh 2.2 Phuong phap nghien ciiu De dat dupe muc dieh nghien ciiu, tac gia da tiSn hanh dieu tra phong v4n Chi M o Kh^i niem thong qua 400 SV nam cuoi ciia nha truong S6 Ueu duoc thu thap va xu ly tren phjn mSm SPSS 16.0 Sau lo^i bo cac quan sat khong phii hpp va kiem dinh dp tin cay cua thang do, cac phuong phap thong ke mo ta, phan tich nhan to kham pha, phan tich hpi quy tuong quan dupe su dung de xac dinh cac nhan to CT2 0,794 CT5 0,769 CT3 Chuong trinh dao tao 0,746 CT4 0,740 CTI 0.699 0,639 0,628 CS6 0,622 CS4 0,608 GV3 0,808 GV4 0,757 Doi ngu giao vien 0,747 GVl 0,716 GV5 0,692 0,780 PK4 PK2 Cong tac phuc vu cua 0,772 PK3 cae phong chiic nang 0,739 0,618 PK5 0,755 Oil 0T3 0T2 0,713 Co so vat chSt CS4 GV2 0,739 CS2 CSl 0,751 CT6 CS3 Su quan tam cua nha huong 0T4 0,729 0,692 0,666 Bang 1: Phan tich cac nhan to anh hudng den sy hai long cua SV vl tnrdng CB KT-KT KG ehu ydu dnh hudng ddn sy hai long cua SV 2.3 Cong cy xu ly so Udu Nhiing cong ey dugc su dyng nghien cuu ndy bao gom: (I) thang Likert (5 dilm) de ludng muc hai long cua ngudi dugc phdng van doi vdi cdc myc hoi, (II) hd sd Cronbach's Alpha kidm dinh thang Likert; (III) phdn tich nhan to vide xdc dinh edc nhan to dnh hudng den su thoa man; (IV) thong kd mo ta nham thd hien nhung dgc trung cua mdu, (V) he sd tuang quan vide thidt lap eac mdi lien he giiia cdc nhan to ddn bidu hidn cua sy hdi long, (VI) phuang phap phan tich hoi quy da bidn de dy doan muc dp tae dgng eua edc ydu td hai Idng cua SV ddn sy hdi long chung ve trudng Tdt cd ddu dugc xu Iy bang phah mem xu ly s6 Udu SPSS 16.0 Ket qua nghidn ciru va thao luan 3.1 Ddnh gid dp tm cay eua thang Dp tin eay la muc ma thang dugc xem xet la nhat quan vd on dinh (Parasuraman, 1991) Trong nghidn cuu nay, de danh gid dp tin cay (Reliability) cua tung thang do, danh gid dp phii hgp cua tung myc hdi (items) he sd tuang quan Alpha cua Cronbach (Cronbach's Coefficient Alpha) dugc su dyng Kit qua tinh todn Cronbach's Alpha cua bien quan sdt cho thdy he s6 tin cay Alpha tung bidn so ddu nam khoartg tu 0,738 den 0,871 Nhu vay, s6 lieu dieu tra dam bdo dp tin cgy dl phan tich, ddnh gia 3.2 Phan tich nhan tl khdmphd Phan tich nhan td khdm phd dugc su dung dk rut gpn va tdm tdt cac bidn, qua dd nhom cae bien cd mdi lien hp vd tim nhan to dgi didn cho cdc biln quan sdt dd Ket qud phan tieh nhan t6 d bang I eho thay cd nhan td dnh hudng din su hdi long cua SV, hd s6 Eigenvalue ddu ldn han 1, tuc Id thoa man ydu cdu Kaiser Hp so tin egy ReUability dugc tinh cho cdc nhan to ndy cung thda man ydu eau ldn han 0,5, tri s6 KMO = 0,864, thda man yeu eau va kiem dinh Bartlett's Test of Sphericity co y nghia thdng kd (Sig