T R U C J N G D A I H O C DONG THAP Tap Chi Khoa hpc sd 26 (06 2017) D A C D I E M G I A O T I E P C U A S I N H V I E N TRirCJNG D A I H Q C K Y T H U A T Y D r O C D A N A N G • Nguy in Thi Nga" , P[.]
Tap Chi Khoa hpc s d 26 (06-2017) T R U C J N G D A I H O C DONG THAP DAC D I E M G I A O T I E P CUA SINH VIEN TRirCJNG D A I H Q C K Y T H U A T Y - D r O C D A N A N G • N g u y i n Thi N g a " , Ptiiing Dinh M l n " Tom tit Bat viit tap ining nghien ciru dac diim ea bdn giao nip cua smh vien Trudng Dgi hoc AJ ihiidt Y - Duac Dd Ndng Iren ba phuong dien nhu cdu, ndi dung, ky nang giao nip; tren ea sd do, di xuat cdc bien phdp Idc ddng nham ndng eao khd ndng giao tiep cua smh vien Ky thuat Y - Duoc vdi tu edch Id phuong Tir khoa tien eo ban hoat ddng cua ihdy thudc luong lai dde diim giao nip sinh vien, Trudng Dai hoe Ky ihudt ¥ - Duac Dd I.Dafvandl Giao n i p l a m a t dae trung n h i t hanh vi ciia ngudi, L Phobach da viet ve vai trd ciia giao tiep doi vdi su bieu hign ban ehal cua ngudi rang "ban ehat n g u d i chi bieu hien giao Hep, s u thong nhat eiia ngudi vdi eon ngudi, s u thong nhat d u a tren tinh hien thue ciia su khac bigt giua tdi v a b a n " [1], la mdt nhu cau khdng thg thieu duoe va ton tgi cimg vdi hoat ddng, gdp phan tao nen nhimg moi quan he tot dep xa hdi Doi vdi moi nganh n g h i ndi chung v a n g h i thiy tiiuoc noi neng, giao t i l p khdng ehi cd vai trd quan trpng s u hinh v a phat t n e n nhan each ma cdn la mdt bd phan cau hoat dgng nghe thay thuoc, mgt phan chii dao cau trite nang iuc ciia ngudi thay t h u l e Nghe thiy thuoc se m i l h i t y nghTa neu khdng cd giao t i l p giiia thay thuoc va benh nhan, g i u a thay t h u o c vdi ngudi nha benh nhan Hon niia, doi t u o n g giao tiep d day chii y l u lii ngudi benh va ngudi nha bgnh nhan Nhiing doi tuong ludn m a n g tam trang budn, io l i n g , dau dcm, chan nan nen cong giao tilp la r i t khd, ddi hdi ngudi thay thuoc khdng chi ed trinh ve chuyen mdn ma cin phai c6 ky nang v a nghg thuat Tuy nhien, nang lue giao Hgp eiia ngudi thay thuoc khdng phai lu nhien ma cd, su hinh v a phat t n e n giao tiep la kgt qua ciia mpt qua Innh hgc tap, ren luyen lau dai n h a t r u d n g , benh vien, eac c o sd y le va Hep tuc ren luyen suot ca eudc doi ciia ngudi thiy thudc '"' niimg Dai hoc Ky ihuAt Y - Thiac Da NSn ' '•' I tung l i n Dan tao Tu xa Hut- Ndng Xuat phat tir nhung van de tren day, chiingtoi tap trung trinh bay ba van de eo b i n : nhu ciu, ngi dung, ky nang giao ftip ciia smh vien (SV) Tnrong Dai hgc Ky thuat Y - D u g c (DHKTYD) Da Ning, trgn CO s d dd, de xuat bign phap tac dpng nhim nang cao kha nang giao tiep cua SV Ky tiiugt Y - Duoc Khach the dieu tra Hoat ddng gi ao t i l p ciia SV Trudng DHKTYD D a Nang K h a c h t h e k h a o s a t l a 2 SV Trudng D H K T Y D Da N i n g P h u o n g p h a p nghien cuu N h d m p h u o n g p h a p n g h i e n c u u ly luan p h u o n g p h a p phan tich, tong h o p , phan loai, so sanh n h a m xay d u n g c o s d ly luan v l van 3k giao tiep ciia SV N h d m p h u o n g p h a p nghien ciru thue nIn trac nghiem tam ly (test), dilu tra b i n g philu hoi (anket), quan sat, phdng van, thuc nghiem, nhSm khao s a t thu thap thdng tin v l thuc trang d|c dem giao Hep va thuc nghigm eac bign p h ^ tac dong de n a n g cao n a n g luc giao t i l p ciia SV Tnrdng DHKTYD Da Ning N h d m p h u o n g p h a p t h o n g kg loan hoc phuong phap tinh ti le phan tram, trung binh cong, he so tuong quan, kiem dmh gia thiet nhim xii ly ket qua nghien ciiu Kel qua nghien cuu Chiing tdi tiln h a n h n g h i e n eiiu 220 SV T r u d n g D H K T Y D Da N a n g I r o n g n i m hpc - , dong thdi, phoi hgp vdi cac phuong phap t r i e nghiem tam ly, quan sal, phdng van, thong ke toan hpc Ket q u a k h a o sat npi dung cot Idl tren day, dugc long h g p q u a cae bang so lieu e u t h e I g ^ ^ j G P A I H G C BONG THAT Nhu Tap chi Khoa hoc sd 26 (06-2017) giao tiep Bang Muc dg nhu cj I giao tiep cua SV theo phitong phdp S6 lirpng D" Vdi he so tuong quan hang r = 0,9 cho tiiiy ,j , , , -,-, ' •- ''^'^ ' ^^ flic 2, hay giua bac va bac cung CO su ket qu^ giua nghien cuu bang test PO va anket ed ehenh iech rg ret (21 82% va 17 71%) moi tuong quan thuan va chat che, ehimg td cac Kit qua nghien ciru tren vl'nhu ciu giao nip ket qua nghien cuu la dang tin cay, ciia SV eho thiy, mac di khdng rd net nhmig vin Nhu cau giao Hep ciia SV duoc xep vao ca cd su khae bigt vg mire dp nhu clu giao tilp ciia muc dg.^ty !e % cua tung muc dp khac bac S V Tmdng DHKTYD Da Ning t h ^ nhat va bac cao nhit, chenh ieeh rlt Idn Nlu xet theo khda hpc nhu ciu giao nip ciia (43,18%).Ngaydgiiiahaithubaclilnklnhaunhu SVcdmiiedgkhacnhauduoctiilhignm)ngbang2 Bang Mirc nhu cSu giao Iiep ci STT Mitcdp nhu ciu giao Iiep Cao Tnmg binh cao Tnmg binh Trung binh thap Thap X So lirpng - % Nam thir S6 lirong 5^ 11 29 11 57 IM Nam thu U So lirpng 2,6 38 32^ 50^ 19^ 5,3 100 Nhu cau giao tiep cua SV nam thii in cd ti le dfit d miic cao (8,7%) nhieu hon SV nam tiiii I (5,3%) va nam thu II (2,6%), nguoc lai, ti le d muc tiiap lai nhd hon (2,2%) ciia SV nam thit I (5,3%), ty lg SV dat d miic tnmg binh cao trd len d SV nam lhiinila36,90%,SVnamfliunia 35,1%, SV nam thir I la 24,6% Cd thi thay d mirc tnmg binh cao trd lgn thi itiiiing SV cd nhieu nam hoc hon se cd ti le cao hon Dua vao kit qui kit hgp vdi quan sat, phdng van, cd the thay, ngoiu nhiing SV ed nhu cau giao tilp d muc trung binh cd dae tnmg trung gian gan giong vdi dac trung tam ly Irong giao tilp CLia SV ed nhu cau giao nep cao va nhu ciu giao tiep thip, SV cd nhu cau giao tilp cao cd nguygn vpng md rdng pham vi giao tiep de cd dieu kien khing dinh minh trudc dam ddng, eo nguygn vpng thiet lap moi quan hg vdi ngudi Nam thir i n % So tinmg %ISfiluwng 8,7 10 48 26 117 44,0 22.2 13 20 1.7 100 46 28.2 43,5 17.4 2.2 100 62 97 45 220 T% 43 28^ 44,1 20^ 2,7 100 khac de cd the gan giag tiep Ngugc lai, SV CO nhu cau giao nip thip it co mong muon tim kilm cae dilu kien thuan loi de the hign minh trudc dam ddng, it co nhu cau vl tinh ban, dugc song giOa mpi ngudi va nhu cau van rit thu dpng, ho muon ngudi khac ehii dgng tim den vdi minh hon la minh hudng den ngudi khac theo kilu "dugc ehang hay eho" Quatimhieu nhu cau giao Hgp ciia SVTrucmg DHKTYD Da Ning, tatiiayda so SV co nhu ciu giao tiep d mirc trung binh va trung binh cao, nhu cau giao Hep cua SV khdng thi hien tinh chat dac thii ciia gidi tinh ma chiu anh hudng it nhieu ciia thdi gian theo hoc tai Trudng Ben canh do, ty le SV cd nhu ciu giao ulp d miic trung binh thap va thip cdn chilm ty le kha cao, day la diem can chu y cdng tac to chuc ren luygn nang luc giao ulp, nang cao lay n ^ l cho SV 37 Tgp chf Khoa hoc s d 26 (06-2017) TRaONG DAI HOC DONG THAP 4.2 Noi d u n g g i a o t i e p c u a S V T r i r d n g D H K T V D Da NSng Ndi dung giao tilp cua SVTrucmg D H K T Y D Da Nang r i t da dang va phong phii hoc tap, tinh ban, tinh yeu, p h u o n g phap hgc tfci, sinh hoat hing ngay, cac ky nang ciia nghe diay tiiuoe, cac trd g i i Hi hay vige lam them (bang 3) Bang Muc ito bieu hien cac noi Jung giao tiep ciia SV Tnrdng DHKTYD Da Ning STT 10 11 12 13 14 15 16 17 IS Thuimg xuygn ~~~—- ^^^ Mirc N6i dung giao nlp~~~~-~-.^^^^^ Soluong 67,7 Ngi dung hoc tap 149 54,1 Phuong phap hgc tap 119 Ren luyen pham chal dao ditc 136 61,8 "Hnh bgn 3S,5 78 Tinh yeu 33^ 73 Hon nhan 27 12,3 Tinh due 1.4 Smh boat hang 126 57.3 Thtniiaiig 24 10.9 Phrni anh, cdc tro gi^ tri 101 45,9 The thao 64 29,0 Cac tg nan xl hgi 23 10^ Ky oang nghe thf^ thuoc 108 49,1 Ve cae van de thin su, cJunh ta 29 13,2 Danh gia, nhan \et ngudi ktiac 20 9,0 Vigc lam theiii 40 18,2 Vige lam Uong tuong lai 31 14,1 Van dg khac 31 14,1 Tir bang 3, co t h i tiily "noi dung hpc t a p " va "ren luyen pham chat dao diie" la hai ehu de chinh trong_^giao t i l p cua cac S V T r u d n g D H K T Y D D a Nang Chli de giao Hep tiiudng d u o c SV trao ddi xep VI Hi tiitr nhit la "ngi dung hoc tap" (67,7%) va thit hai la viec "ren luyen p h i m chit dao d u e " (61,8%) Day l a d i e u t i t y e u v i hgc tap langi dung chmh ciia SV, lanhigm vu eg ban nhit SV phai tiiuc hien Hoat dgng ddi hdi SV phai diu tu nhilu tiidi gian va tam site Trong hoat dong hoc tap, su n6 luc ciia ca nhan la chu yen nhung su ban bae va Uao doi v l ndi dung giua cac SV, giang vien, cd y nghia quan Ugng (li SV cd thi hilu va n i m viing ndi dung bai hoc than dao hon Dung d^vi tri thit hai duoe SV lua chon !a viee ren luyen p h i m chit dao dire, bdi vi khdng cd n g h i nao lai di vao ddi song ngudi mpt each sau sac va c i p tiiiet nhu nghg y mdt Idi lim hay mot thieu sot, dii nhd nhat eung cd till gay nen nhimg 38 % OSikhi sSlirgng 69 96 77 115 118 129 96 88 175 112 89 164 97 160 155 156 150 144 Chua bao gio' % 31,4 43,6 35 52,3 53,6 58,6 43,6 40 79,5 50,9 40,5 74,5 44,1 72,7 70,5 704* 68,2 64,1 So lirpng 27 29 64 121 21 67 33 15 31 45 24 39 % 0.9 2,3 3,2 12,2 13,2 29,1 55,0 2.7 9,6 3.2 30,5 15 6,8 14,1 20,5 10,9 17,7 tac hai Idn den site khoe va tinh mang ngudi Hon niia, nghe y la mgt nghe nhan dao, quan hg thigl thuc den ddt song va tinh mang ngudi, din hanh phiie ciia timg gia dinh, tuong lai, giong noi, den siic khoe va s u cudng thinh ciia mgt dan tgc va toan xa hdi Doi tuong phuc vu eiia thiy thuoc la bgnh nhan, k h d n g phai la may mdc, cong trinh kien mic hay dudng sa ma la ngucn Mpt ngudi cu till dang d tinh trang benh tat, dau don ea v l the xac cung nhu tinh than, hg can su quan tam, can d u g c cim chua va giiip ciia thay thuoc Siic khoe, su song ciiahg dugc giao phd eho tiiay tiiuoc Vi vay, khdng the tiia tiiii cho su ciu tha, su bang quan va chu nghTa hinh thiic d ngudi thay tiiuoc Tir muon ddi m ^ , dao diic nghe y luon dugc de cao nguoi lam cong tac y t l phai khdng ngimg ren liQ-en nang cag y dire d l dap ling nhigm vu eao ca eiia nganh va su yeu m I n tin nhigm ciia nhan dan Thue hign Idi day cua Bac Ho "Luong y phai nhu tir mau", nguoi t h i y thuoc se bi hide ™ ^ ' ! ^ ; i ^ e A l H O C DONG THAP danh higu eao quy ciia minh neu VI pham luat p h ^ , anh h u d n g dln^sitc khde va tinh mang eon ngudi, ngudi tiiay ttmoc se bi luong tam day vd d i n vat dau kho vi ehua h i t long vi nghg nghigp, vi hanh phiic ciia n g u d i bgnh "Hang n a m cude ddi duoe cim song khong lam diu di m I m cay d i n g ciia mdt ton that" (Cuprianob) "Ngi dung hgc t a p " va "ren luygn p h i m chat dao diic" d u g c SV quan tam hang dau da phan nao phan anh d u g c ddng c o hgc tap dimg dan ciia SV Tnrdng D H K T Y D D a N i n g Tuy nhien, van cdn mpt so it SV chua quan t a m den "ndi dung hgc t a p " (0,9%) va "ren luygn pham chat dao ditc" (3,2%) Phai chang dky la b i l u hien ciia n h u n g SV khdng an tam vdi n ^ e n ^ e p , khdng thich hoc n g h i Ky thuat Y - D u g c , dpng e o chpn n g h i k h d n g x u i t phat tir nhan to chu quan ma phu thudc vao nhan to khach quan S o s a n h t i I g % g i i t a khda hgc, chimg ta thay mirc dd thudng xuyen trao doi ve "ndi dung hgc tap" tang dan len theo thdi gian dao tao tai Trudng D H K T Y D D a N i n g (nam thii I la 63,2%, nam tiiit n la , % ; n a m tiiii m la 82.6%) D i l u eho thiy cang ve cuoi giai doan dao tao, ndi dung hoc t ^ cang thu hilt SV trao doi tranh luan vcn va trd dianh npi d u n g giao tiep chii yeu ciia S V, the hign ro d bieu I Tap chi Khoa hoc so 26 (06-2017) dao diic" dupe SV rat quan tam, nhung ve "phuong phap hoc tap" tiu ti lg SV giao Pep h i n g van chua eao, dung thir hi {54,1%), k i t qua cd tiie giiip cae giang vign d HTjong cd till thay doi phuong phap HTiygn dat ndi dung hge tap cho SV K y n a n g g i a o t i e p ciia SV T r i r d n g D H K T Y D Da N i n g Bang Ph5o lo^i miic ve kj nang ^ao tigp cua SVTVuimgDHKTYDDaNang STT Ky nang giau tiep Ae Ah Al Nhom A Be Bj NhomB Ca Cb Cd X Muc fig 8.27 8,59 Trungbinh Trungbinh Tmng binh Trang binh 8,75 25,61 10,87 Tmng binh cao 6,97 Tmng bmh thip 17,84 Tnmg bmh Thii Bac 10 7,85 rning binh thap 8,53 Tmng binh 9,04 TningbinJi 9.46 Tiung binh 34.88 Trungbinh Df NhomD 7,57 7.57 Tmng binh tha[ rning binh thap Chimg 85.90 Trungbinh Cg NhomC Chli Ihith' Ae KJ nang tu kiem che va kicm tia dot tnimg giao Uep, Ah KJ nang Ihuyel phuc dSi lui^ng giao tiip Al KJ nang chii dfing, di^n khien qua tnnh giao tiep; Be Ky nang nghe d6i luqmg giao Ufip, Bj KJ nang the hi&i sir nhay cam giao nep, Ca KJ oSng tiep xuc, ihiet lip moi quan he giao Ciep, Cb KJ ning can b5ng nhu cau cua ohii ih^ \i d6i Cuong giao Ucp, Cd KJ ning tir chu cam xuc, hanh vi, Cg KJ nang th^ hien su mem deo, Imh hoat giao 11^, Df KJ nSng di£o dat cu the dl hicu m^ch lac giao Uep Bieu d l CuJmg dg giao tilp ve "noi dung hgc t a p " ciia SV cie kh6a N I U xet v l thdi gian dito tgo, ta thay SV nam thir i n cd ty lg chua bao gid giao Hep v e van dk t h ^ nhat ( % ) , n a m diir I ( , % ) , nam thii n (1,7%), chimg td S V n a m t h u n i da cd y tiiirc cao h o n v e van d l ren luygn p h a m ehat dao diic d Tnidng D H K T Y D D a N i n g "Ngi d u n g hoc t a p " va "ren luygn p h i m chat Tir ket qua uen, chiing ta thay ninh dg ky nSng giag Hep ciia SV chua cao, chl dat d miic trung binh Trong do, cao n h i t la ky nang nghe ddi tupng giao tiep va tiiap n h i t la ky nang till hign su nhay cam n-gng giao n i p Mite chenh Igch diem so giiia cac ky nang khdng cao Ky n a n g giao t i e p c u a SV l e t t h e o k h o a hoc ( n a m ) Ket q u a k h a o sat ky n a n g g i a o n i p ciia 57 S V n a m tiiit I, 117 SV n a m tiiir U va 46 SV Tgp cht Khoa hoc sg 26 (06-2017) TRtJClNG DAI HOC DONG THAP Kit qu4 khio s&t cho thay si diem dat dupe nam thu III dS cho ta nhan dmh ring, SV hgc cac khda khac cd ky n5ng giao tiep kh^c tiong timg k? nSng giao tilp ciia SV namfliirI, n5m thii K, nJm thit m cd su cao t h ^ khac nhau (bang 5) Bing Ky nilng giao li^p c&a SV cic kl STT ^ao tUp X Ae 8,05 Ah 8,58 Ai 8,49 NMmA 25,12 Be 10,89 Bj 6,58 Nh6mB 17,47 Niml M(icil$ Thfrbic X Tnuig binh 7,96 Tiune bhih Trung binh 8,28 8,75 •nung binh Tning binh eao Tmng binbth^p Trang Trang binhdiip Trang bhih Tiling bhih Ca 7,16 Cb 8,49 Cd 8,74 ' Cg 8,84 Trung binh 33,23 ^^ 8,lM ^r NhomC Df NhomD 8,04 Cta,, 83,86 binh Trung 24,99 10,91 10 6,74 17,65 7,90 8,27 9,06 9,37 N3m2 Miicdfi Tnmg binh thip Tmng binh Trang bhih Trang bhih Tmng bhih cao Tmng binh thip Tnmg binh thap liUDg binh Tmng Tnmg binh ^S 7,15 Trang binh thip 84,39 Nhin tong thi, ky nang giao tiep ciia SV nam tiiii n i dat mite dd tnmg binh vdi 92,31 Aem, cao hon SV namtiiiiII la 84,39 dilm v^ nam thu I la 83,86 (Eem, Trong do, cao nhit \k ky nang nghe doi tugng giao Hep dat miic dg cao vdi 10.91 Sim TTi^ nhat la ky nang die hign stf nhay cam giao tep, d^ miic dp trung binh thip vdi 6,58 dilm Cac ky nang phin bo d miic dg, trung binh cao, trung binh thap X Miicd9 ThvbSe 9,35 Tnmg binh 9,37 9,07 27,79 10,72 10 8,07 Trong 34,60 7,15 NIm3 Tfairbic bhihMp IVung 18,79 8,59 9,22 9.35 10.48 37,64 8,09 8,09 92,31 Trung bhih Tnmg •Rung bhih Tnmg bhibcao Trang bhih 10 Trang bhih Trang bhih Trang bhih Tmng binh Ihuig binh cao TTung bbta "Sf Trung Trung bbih mite dg trung binh D ^ ding la dilu diing chAy trgng qua trinh ren luygn ky nang giaotiepcho SV 4.4 Bifn phAp tdc dSng Can trang bj cho SV tn tiiiic wk ky nang gjao tilp va su can duet phdi ren liiygn k5^ nSng giao tiq) Tao moi tnidng giao tiep th^c tien dl SV GO CO hgi ren cac 1^ nang ^ao tiep giao tiep voi b$nh nhin va ngudi nha b@nh nhin; xay dung be thdng cac bai t ^ tinh huong giao tilp gid finhwi Qua su Hinh b ^ tren, ed till di din nhgn dinh yeu ciu SV vgn dpng cac kJ nang giao tilp vao chung rang, ky nang giao nip ciia SV phin Idn d viec giai quyet C^ tinh huong dd "mypNGBAl HOC DONG THAP Tap chl Khoa hgc sd 26 (Q6-2017) Ket luan g,a ihuc Wang dac dilm giao tilp ciia SV Tnrdng Tir ket qua nghien cuu dac diem giao Hep eiia DHKTYD Da Ning trgn ba binh dign ngi dung, SV Trudng DHKTYD Da Nang, nit kit luan nhu cau va ky nang giao Hep, chimg toi de xuit cac Giao hep cua SV Trudng DHKTYD Da Nang cd bien phap tac ddng nhim nang cao higu qua giao nhiing dac diem ngng biet, bilu hien da dang d tilp nghe n^igp hoat dpng eiia ngucn thay noi dung, nhu eau va kr nang giag Hep Trgn eo tiiuoe tuong lai / so nghien cuu ly luan va k h ^ sat, phan tich, danh Tai lieu tham khao [1], HoangThi Anh (1992), AJ'ndngg/aorjepsirpftam Clio 5F,Lufin an Tiln sTTamly hpc Ha Ngi [2], Le Thi Bimg (1997), Tdm lyhoc ungxu, NXB Giao dye Ha Ndi [3] Tnnh Xuan Diing, Dmh Van Dang (2004), s y nang gjdo ne/), NXB Van hda Thdng On, Ha Ngi [4] Nguyen Van Nhan (chii bien) (2001) Tdm ly hoc Yhoc, NXB Yhpc, Ha Noi [5], Nguygn Van Nhan, Nguyen Sinh Phuc (2004) Trde nghiem tdm ly lam sdng, NXB Quan doi nhan dan [6], Tran Trpng Thuy, Phiing Dinh Min (2009), Tdm ly hpc dai cuong, NXB Dai hpc Hue STUDENTS' CHARACTERISTICS IN COMMUNICATION AT DA NANG TECHNICAL UNIVERSITY OF MEDICINE AND PHARMACY Summary The paper focuses on students' major charactensties in communication at Da Nang Technical University of Medicine and Pharmacy in terms of areas demand, content and communicaHon skill Thereby, it proposes methods to improve the taiget students' commumeaHon skills as a pnmaiy means for prospective doctors' pracHce Keywords: communication charactenstic, student, Da Nang Techmeal University of Medicine and Pharmacy Ngdynhdnbdi 12 9'2015 Ngdy nhdn lai 10/10/2015, Ngdy duyei ddng 20/10/2015 ... (2001) Tdm ly hoc Yhoc, NXB Yhpc, Ha Noi [5], Nguygn Van Nhan, Nguyen Sinh Phuc (2004) Trde nghiem tdm ly lam sdng, NXB Quan doi nhan dan [6], Tran Trpng Thuy, Phiing Dinh Min (2009), Tdm ly hpc dai... tnimg giao Uep, Ah KJ nang Ihuyel phuc dSi lui^ng giao tiip Al KJ nang chii dfing, di^n khien qua tnnh giao tiep; Be Ky nang nghe d6i luqmg giao Ufip, Bj KJ nang the hi&i sir nhay cam giao nep,... cao n h i t la ky nang nghe ddi tupng giao tiep va tiiap n h i t la ky nang till hign su nhay cam n-gng giao n i p Mite chenh Igch diem so giiia cac ky nang khdng cao Ky n a n g giao t i e p c