khảo sát ý kiến phản hồi của người hiến máu

CHUYSN Bi: Hpl NQHI KHOA HQC H U Y £ T H O Q T R U Y I N M A U T O A N Q U C 2012 M KHAO SATfKI^NPHAN Hdl cDANBUOlHifNMAU T«l MOT SO NOAY HI^N MAU sti LU9NG LAN A HA NOI N A M 2011 ' NgS Mf nh Q u i n , U Thanh K i n g , Nguyen Xuan TUj, Nguyin V i n Nhli, Chii N h i t Hpp, Nguyen Anh Tri(oj different activities In these events; the highest T6M TAT Mpc Mu: Khio s i t y kiSn phin hSi ciia rate (95,5%) bekings to blood donation The rate ngutill hlfn m i u t^l ngiy hlin m i u (HM) sd of respondents who satisfied with the volunteers and medical staff Is respectively 96,8% ant luvng ldn dui?c t f chiit t^i H i Nfl nSm 2011 nghltn cdru: 97,6% , % donors are willing h> Join in the nghlSn ciiU md t i c i t ngang d 887 ngufti hISn similar events; tiie average time for donating Bit tuifng vi phuvng phip miu, sd dgng cdng eg l i bing hdl difn tir, giii v i blood Is 80 ± tl£p nhan k i t q u i qua email KSt qui: 96,8% participants like all activities In ttiese events; 11,92 minutes Conduskm dinh gii dja diim l i d i tim, d i thSy; tiin , % however, 14,8% of them are dissatisfied wHi ngufti HM y i u Uiich cic chUOng trlnh ciia ngiy long donation process hfi HM, dd cao nhat l i dinh cho chUdng trinh HM (95,5%) TV If cao ngUdI HM hii Idng Key words: massive bkxxl coHectkxi dajrs, feedback vdi nhin vien y te (97,6%) v i tinh nguyfn viin (96,8); 87,7% DTNC sIn sing ttiam dg' nhiihg sV kifn HM tutjng tu'; thdi gian chd dpi trung binh I O i f l T v X N o l Ngiy hiin miu (HM) so lupng 168 ciia mft ngufti HM tai cic ngiy hdl la 80 1 , (>500 don vj/ngiy) l i mft ttxmg nhflng giai phiit Ka lufn: T a t c i c i c n f i d u n g c i i a ngiy hfl phip hifu qui giii quyit v i n d i khan hilm HM deu duQc hSu hit ngufti tham dg'yiu thich; cd miu cho c i c c o sd truyin miu [1] Ngiy HM tdi 14,8% khd chju vi phii chd dpi lau ldn thudng dupe td chdc dudi hmh tiiiic cic Tdkhda bang Viet: ngiy hfi hiin m i u Idn, ngiy hfi, g i m c i c nfi dung nhu: c h i i « phin hdi trinh sin khiu, chuong trinh hfi trai, chuo^ ABSTRACT hiin miu [IJ Ben canh vifc tiip nhan duoc trinh trd choi v i xuySn suit l i chuong trinS Study on blood donors'feedback on massive khdng ti*ih khdi nhttng hjn chi ti chiic Objective: quy md ldn, kit hprp vdi c i c s\r kifn, to chiic Investigate blood donors' feedback on massive blood collection days organized In Hanoi In 2011 Methodology cross-sectional study on 887 donors, online survey is used to get Hie answers Results: Among 887 respondents, 96,8% of them see that it Is easy to find the donation venue; over , % like (*) Vlfn Huyit hpc - Truyen mau trung dOng Phin bifn khoa hpc: GS.TSKH Trung P h i n 348 nhiiu miu ngiy, vifc t i chdc HM blood collection days In Hanoi In 1 ngoii tidi cd thi inh hudng chit lupng phyc vy ngirdi hiin miu, tdi tam ly vi sit hi idng cua ngudi HM DS tii niy dupe thirc hifn nhim m\ic tieu: Khdo sdt y kiin ph^^ hii cua ngual hlin mdu tai HU so lupmg t&n ducrc to chirc & Hd Npl nam 2011 Y HOC Vlf T NAM THANG • s6 BAC BI6T/2012 IL 0611U9NG VA PHUONG PHAP NGHllN ecu 2.1 Dii tvgmg nghiin cuu: Dii tirpng nghiin ciiu (DTNC): Ngudi hiin miu t?i 05 ngiy HM si lupng ldn (trin 500 don vj miu/ngiy) cd cung cip dia chi email phiiu ding k^ hiin miu, tvr nguyfn tham gia nghiin ciiu, Cdmlu: 1000 ngudi Phuong phip chpn miu: chpn miu thufn tifn Lpc tit ci nhihig ngudi cd cung cip dja chi email hi so HM; ting so ngudi tham gia hiin miu, 1.480 ngudi cd cung cip dja chi email, tiln hinh giri ding lo»t 2.2 Thdi gian, dja diim nghiin cihi: Thdi gian: Ttt tiling 8/2011 - 2/2012 Dja diim: s\r kifn HM ldn dupe ti chdc t^ Hi Npi nim 2011 23 Phmrng phip nghien cihi.' • Thiit ke nghiin ciiu: Nghien ciiu md ta cit ngang, kit hpp ngliien ciiu djnh Iupng (bang hdi) vi dinh tinh (phdng vin siu qua dientho^) • Phuang phdp thu thfp si llfu: - Phuang phdp nghiin ciu dinh lupng: Thu thfp thdng tin giin tiip, cdng eg nghiin Cliu li bing hdi gim 20 ciu hdi, tiiilt ki dudi djmg spreedsheet (tjio dudng link dl gui vi tiip nhfn qua email, dua len ti'ang chd nihbt.com, trang facebook.com ciia timg su kifn - Phuang phdp nghiin cim dinh tinh: Ivra chpn nglu nhien 10 ngudi HM ti'ong danh sich trin, cd cung cip si difn thoai, phdng vin siu qua difn tho^ • Quin ly vi xd ly si lifu: bing Excel vi SPSS 18.0 2.4 Nfi dung nghiin cihi: Mile df yiu thich cic nfi dimg cda ngiy hfi hiin miu Thdi gian chd dpi, su hii Idng vdi tinh nguyfn viin va nhan vien yte Sin sang tham gia cic sir kifn HM tuong ty Nhihig phan inh, -^ kiln gdp y ciia ngudi hiin mau Ill, KI'T QUA NGHIEN cCru 3.1 Dfc tnmg ciia dii tugrng nghiin cliu Trong tdng sd 1.480 email giii di, cd 887 y kien phin hdi, dip ling dupe cic m\ic tieu nghien cilu, dua vio phan tich, ep till nhu sau: Bing 1: Ket qui hoi dap ciia ngudi HM TT T i n sir kien Nqav hoi Tuoi tre Nqhla tinh mua thu NqUdi Vlit tie Mua Cau vdnq Trai tim tinh nguyin Tong Thdi gian 28/8 18/9 24/9 23/10 4/12 Ket qua (dv mau) 1.070 1.115 792 1.348 2.059 6.3S4 So email daqiji 351 143 106 333 547 1.480 So ngudi tra Idi 233 101 77 % hoi dip 66,38 70,63 72,64 201 275 887 60,36 50,27 59,93 ngiy hiin miu ldn tren tiip nhfn dupe 6.384 dem vj mau (tiimg binh 1276,8 dv/ngay); cacflididiim td chdc hiu hit vio thoi diim khan hilm ngudn ngudi hiin miu; ty If ngudi HMtiiIdi qua email li 59,93% 349 CHUYfeN Bi: Hpl NOHI KHOA HQC HUYgT HQC • TRUYgN MAU TOAN QU6C 2012 Bing 2: Sic tivng nhin khiu hpc cda DTNC NMn(nB486) n e i c tnmg Bdihnjng HM Tfing (n^887) n »/» 20,92 ± 2,875 20,22 ± 2,869 Hpc sinh - SV 422 86,8 Cin bd/cdng Chile Khic 40 24 8,2 4,9 367 30 HM lin dSu 219 45,1 HM nhSc lai 267 54,9 TufI trung binh Nghi nghiip Ni>'(n=401) n % 1% , ± 2,891 91,5 789 88,9 7,5 1,0 70 28 7,9 3,2 97 24,2 316 35,6 304 75,8 571 64,4 Phan ldn DTNC li nhttng ngudi trd tuii, df tuii trang binh li 20,60 ± 2,891; 54,8% la nam; chd yiu li hpc sinh, sinh viin (88,9%) Tj- If HM nhic lai cao (64,4%) 3.2 Kit qui khio sit y kiln phin hii cda ngudi hlin miu 120 95.5 100 -1 • 80 ".' 70.2 55 52 1 11 60 40 20 H (;huong trinh Chuong trinh Chuong trlnh C h u o n g trinh C h u o n g hinh h i i n mau nhiytfplhi sin khiu trd choi tai cac gian trai Biiu di 1: Sp yeu thich timg chuong Binh ciia ngiy hfi HM Ngudi tham dgr thi hifn sp yeu thich din tat ci cac chuong trinh cua ngiy hfi: sin khau, ttd chcri, cic gian tt^i Ty If yiu thich cao nhat dupe dinh cho chuong trinh HM (95,5%), phil hpp vdi mgc dich ldn nhit to chile Ngiy hfi; tiip dd li chuong trinh nhiy tip the (78,4%), chuong trinh san khau (70,2) Bang 3: Thdi gian chd dpi d timg quy trinh H M Thdi gian Quy trinh < phut 1 - phut n »/o n KhimLS 563 63,5 156 Xet nghiem 475 53,6 248 Hien mau 290 32,7 328 498 56,1 257 Nhan GCN va qua tinq Tdng thdi gian TB 350 - phut - phiit > 45 phit °/o n o/o n % n It 17,6 92 10,4 16 1,8 60 6,8 28,0 92 10,4 28 3,2 44 5,0 37,0 149 16,8 76 8,6 44 5,0 29,0 76 8,6 40 4,5 16 1,8 (20 phut ± 2,98 phut) X quy trlnh = SO ± 11,92 phit Y HQC VigT NAM THANG - SO'oAC 8167/2012 Th£ri gian chd dqii trung binh tCmg quy trinh t6 chirc HM \k 20± 2,98 phdt T6ng thdi ;ian ch6 Agi trung binh cho vi§c hi^n mku 16 80 ± 11,92 phut Chung I Sv ki^n I Svkl$n4 I SI; • Blnti thvdng QKh6chju men I oRitkMchjui: Si;ki4n2 | 75 Si/ki^l I ' OH lOH 20% 30% 40% S0% eO% 70% aO% 90% lOOK j Bieu dd 2: Muc dp kh6 chiu ciia ngudi HM phdi chd dgi HM Da so cam thay c6 the chip nh^n dugrc vi^c chd dgi (85,2%), nhung ck biSt d sir ki^n 4, y 1§ DTNC thfiy vi?c chd dgri la "binh thudng" chi dat 70,8% Bdng 4: Bkhh gid ve tinh nguydn vien va nhan vien y te Dinh gli Tliu chi V i tinh nguyfn viin V i nhin vien y te % n °/o Rat hai long 205 23,1 n 157 17,7 Hal long 654 73,7 709 79,9 Binh thudng 28 3,2 21 2,4 Tdng 887 100 887 100 Da so DTNC deu hai long vdi thai dg va ky nSng phuc vu cua nhan vien y te (97,6%) va lOi ngu tinh nguy?n vien phyc vu hpi (96,8%) Bdng 5: Danh gia vh dja digm to chfe hpi Ngudi HM De tim, d l thSy C6 Khong Tdng Tong HM nhic lai HM I3n tfau n % n »/o n % 316 100 543 95,1 859 96,8 0 28 4,9 28 3,2 571 100 887 100 316 100 Cdc dia diim td chiic ngdy hpi d^u dugc danh gia la de thay, de tim (96,8%), voi ngudi lMl4ndfiulalOO% Bdng 6: Tac dong ciia cdc kenh thong tin ve su kien Bandroll, Poster Thi/ mdi Ban be, ngu'dl than Tinhcd diqua 351 CHUYSN Bi: HOI NGHJ KHOA HQC Huve'r Hpc TRUYEN MAU TOAN QU6C !012 n 314 479 250 611 623 237 % 35,4 54 28,2 68,9 70,2 26,7 Kinh thdng tin tic dfng ldn nhit tdi ngudi HM vl ngiy hpi HM ldn li qua bjn bi, tiiin (70,2%), true tiip qua tuyin truyin viin (68.9%) vi Internet (54%) Bing 7: Mile df mong muin tham dp eic sp kifn tuong tg: Ngudi HM HM fin diu J HM nhic lai Mdc df mong muffn »/o n n Rat muon 88 27,8 196 34,3 367 Mudn 68,4 64,3 216 Khdnq muon 12 3,8 1,4 Tonq 100 571 316 100 % T