TAP CHi KHOA HOC DHSP TPHCM Le Thi Thu Liiu iMOT SO VAN DE LI LUAN VE VIEC DAM BAO CHAT LlTOlVG GIANG DAY CUA GIANG VIEN THONG QUA HOAT DONG LAY Y KIEN PHAN HOI CUA SINH VIEN LE THI THU Lieu'''' TOM T A[.]
TAP CHi KHOA HOC DHSP TPHCM Le Thi Thu Liiu iMOT SO VAN DE LI LUAN VE VIEC DAM BAO C H A T LlTOlVG GIANG DAY CUA GIANG VIEN T H O N G QUA H O A T DONG LAY Y KIEN PHAN H O I CUA SINH VIEN LE THI THU Lieu' TOM T A T Trong bdi bdo ndy, chung toi se tap trung phdn tich cdc ca s& li lugn lien quan din viic dam bdo chdt luang gidng dgy cua gidng vien (GV), bao gom: chdt luang, chdt luang gidng dgy, y kiin phdn hoi cita sinh viin (SV), viec ddm bdo chdt luang gidng day cua GV, quan diim xem gido due dgi hpc nhu mpt dich vu, cdch liip can su dung y kiin phdn hoi ciia SV di ddnh gid chdi luang gidng dgy cua GV vd cdc lieu chi ddnh gid chdt luang gidng dgy ciia GV Tir khda: chdt lugng, dam bao chat lugng, chdt lugng giang day, y kien phan hdi cua sinh vien, tieu chi ddnh gid ABSTRACT Some theoritical issues about securing lecturers' teaching quality through the activity of collecting students'feedback This article focuses on analyzing the theoretical framework related to securing lecturers' teaching quality including quality, teaching quality, students' feedback, securing lecturers' teaching quality, opinions regarding tertiary education as a service, how lo use students' feedback to evaluate lecturers' teaching quality and criteria for evaluating lecturers' teaching quality Keywords: quality, secure quality, teaching quality, students' feedback, evaluation criteria Dat vdn de Dam bao ehdt Iugng la mdt boat dgng vd cung quan trgng ddi vdi cdc trudng dai hgc fren the gidi ndi chung va cdc trudng dai hpc d Viet Nam ndi rieng Md hinh ddm bao chat lugng gido dye Clia Viet Nam cd phdn quan trpng, gdm: He thdng dam bao chdt lugng ben cua nhd trudng; He thdng ddm bdo chat lupng ben ngodi trudng (he thdng ddnh gid ngoai bao gdm cac chu trucmg, quy trinh vd cdng cu ddnh gia); vd He thdng cdc td chirc ddm bdo chdt lugng (cac td chiic ddnh gia ngoai vd cac td chiic kiem dinh ddc lap) Vide thuc hien lay y kien phdn hdi eua sinh vien ddi vdi chat lugng gidng day eua ede trudng thupc boat dpng danh gia vd gidm sdt chat lugng gidng day cua GV, thudc he thdng ddm bdo chdt lugng ben cua cac trudng Do do, dd cd the hieu va van hdnh hieu qud he thdng dam bdo ehdt lugng ben ciia eae trudng dai hpe cung nhu thuc hien tdt cdng tdc dam bdo chat lugng giang day ciia cac trudng, chiing ta phai hieu rd eac ThS, Trudng Dai hpc Su" pham TPHCM; Email: lethulieu@ieredu.vn lAh" UHI K H U A H U O U n s r irn\.^ivi li thuydt lien quan den eac vdn de nay, dd la eae li thuyet ve: chdt lugng, chat lugng gidng day, y kien phdn hdi cua sinh vien, viec ddm bdo chdt lugng gidng day ciia GV, quan diem xem gido dye dai hpc nhu mdt dich vy, each tiep can su dung y kien phan hdi cua SV de danh gid chdt lugng giang day ciia GV va cdc tieu chi ddnh gid chdt lugng gidng day ciia GV Trong phdn tiep theo, chung tdi se phdn tich ro hem quan diem cua cdc nhd nghien ciiu ve nhimg vdn de ndy Mpt sd khai niem 2.L Chdt lugrng Theo Harvey & Green (1993) chdt luang gido due dgi hpc dugc dinh nghTa tuang ddi khdc theo quan diem ciia ede ddi tugng Hen quan nhu SV, GV ngudi su dung lao ddng, eac td chiic tdi trg va cdc ca quan kiem dinh Cd khia canh ve chdt lugng gido due dai hpe, bao gdm: Chat lugng,la su xudt sac (quality as excellence); Chdt lugng Id su hodn hdo (quality as perfection); Chdt lugng la su phu hgp vdi mue tieu (quality as fitness for purpose); Chat lugng la su ddng gid vdi ddng tien (quality as value for money); vd Chdt lugng Id su chuyen ddi vd chat (quality as transformation) [8] Dinh nghTa "chdt lugng Id su xuat sdc" dugc xem nhu mpt quan diem truydn thdng \e chdt lupng d nhieu trudng dai hgc danh tieng ldu ddi Quan niem ndy gdn lien vdi su xudt sdc eiia mdt sd trudng dai hgc nhu Dai hpc Oxford hay Dai hpc Cambridge [5] Theo quan diem chdt lugng la su xudt sac, chdt lugng dugc xem Id duang nhien vd khdng cdn phdi danh gia hay kiem dinh 84 lai bdi danh tieng cua cde trudng dd dupc cdng nhan mdt each hien nhien Vdi quan didm chdt Iugng la su xudt sac, ch3t lugng dugc xdc dinh bdi cd yeu td d3u vdo va ddu thdng qua su vugt fr^i \i uy tin va trinh dp cua cdc GV gidi nhdt va khd nang ciia cdc SV uu tii nhdt Theo quan diem chdt lugng nay, chat lupng dugc ddnh gia bdi danh tieng ndifrdiciia cdc trudng vdi ngudn GV gidi vd cac SV uu tli tu ddu vdo Do dd, chdt lugng theo quan diem ndy khdng duge ddnh gia bang cdc tieu chudn eu the, ma dugc quyet djnh bdi ehinh cac nhdn td san co frong cdc trudng dai hge Vdi khdi niem chat lugng la su xuat sac, vai frd cua cdng tdc ddm bdo chdt lugng dudng nhu khdng cdn thiet va khdng cd hieu qud Quan diem "chdt lupng Id su hoan hdo" xem chat lugng tuong duang VOT vide tao nhiing sdn pham thue su hom hdo, trpn ven Bdi vdy, de tri chit lugng cua san pham, ngudi ta cd gang phdi dat tdt cd nhiing chudn mue theo yeu cdu cua ben ngodi [5] Vdi quan diem ve ehdt lugng ndy, chdt lugng gdn lidn voi sdn phdm hoan hdo Do do, ndu gdn vm ITnh vuc giao dye dai hpc thi quan diem chdt Iugng la su hodn hao khdng phii hgp, bdi sdn phdm ciia giao dye d^ hoc chinh la cdc SV tdt nghiep Do vdy, djnh nghTa phu hgp hon ddi vdi ITnh virc cdng nghiep, vi vdi su hd Ug ciia day ehuyen san xudt, cd thd tao cdc phdm hodn hdo Quan didm cua Harvey & Green [8] cho rang chat lugng la su ddng gid ddng tien, xem xet chdt lugng dua fren khia canh hi?u qud kinh td vd su tu chiu trach MK OMI ^MUA HUG OHSP I PHGM hiem [5] Theo quan diem ndy, chat iigng cdn bdng vdi gid tri ddng tidn Ndi deh khac, quan diem ndy ham y sdn phdm hat lupng cao vdi gia canh franh Tinh lieu qud frong quan diem ve chat lugng lay duge xem xet, ddnh gid dya fren vide lo Iudng, ddnh gid cdc kdt qua ddu ra, 'iee day hpc va cdc boat ddng ddnh gid Ighien eiiu cua cde trudng Chdt lugng ;ido due dai hpc chi that su hieu qud 'ai frd cua viec dam bdo chdt lugng dugc hue thi mgt each hieu qud va lgi ieh ciia dideb hdng tai cdc trudng theo quan diem ;hdt lugng gido dye ehi duge ddm )do mdi quan he gitra chdt lugng vd jia thdnh canh franh duge giam sdt mdt :dch chat chg [5] Vdi quan diem "chdt ugng la su chuyen ddi ve chat", Harvey fe Green [8] cho rdng quan diem chat ugng la su bien ddi, mang lai lgi ich cho Igudi hpc thdng qua viec ndng cao gid tri >dn thdn va nang cao nang luc ngudi hpc 4\QC ndng cao gid frj bdn thdn duge thd lien d khia eanh; Thdng qua qud trinh iao tao, ngudi hpe cd eo hpi tiep thu ihung kidn thuc, kT ndng chua cd de hoan hien minh hon Trong do, vide nang ;ao ndng lue ngudi hpe the hien d khia ;anh ngudi hpc dugc trang bj nhiing kidn hue vd kT ndng giup dieu chtnh qud trinh >ien ddi ciia ehinh minh nhu tu quyet Jinh, ty ehu mdi trudng hpc, tang did ndng phdn tich vdn de theo hudng sir lyng tu phdn bien vd tang cudng su ih^y ben ddi vdi cdc vdn de xung quanh *Jhu vdy, quan diem chdt lugng la su ;huyen ddi vd chat chii frpng den eae dnh iudng ma trudng dai hgc mang Iai, tdc long vao sy thay ddi d ngudi hpc Ndi Le ihl Thu Lieu cdch khdc, gid trj gia tang dugc coi Id tieu chudn vd chdt luong ddi vdi cdc frdi nghiem gido dye tai cdc trucmg, thiic ddy su phdt trien kien thiic, kT nang va thdi dp cua SV Quan diem "chat lugng la sy phii hgp myc tieu" eung dugc Nguydn Diic Chinh su dyng cho rang "chdt Iugng giao due duge danh gia qua mue dp trung khdp vdi muc tieu djnh san" [2] Tuy nhien, sy phii hpp vdi muc tieu eiing duge hieu rat khdc giiia cdc trudng dai hpc, cdc qudc gia theo ddc diem van hda, sir mang, he thdng quan Ii giao dye va hodn cdnh kinh te xa hdi tai timg trudng, timg qudc gia Quan diem eung dupc nhieu td chdc ddm bao chdt Iugng gido dye dai hgc eiing ritiu cac nhd nghien ciiu gido dye fren the gidi sir dyng tuang ddi phd bien so vdi bdn quan diem vua phdn tich [3] Su pbii hgp vdi mue tieu cd the bao gdm viec dap iing ddi hdi ciia nhiing ddi tugng cd lidn quan nhu cdc nha qudn li, cdc nhd nghien ciiu gido due dai hpc hay SV Day la quan niem mang tinh thyc te, xem xet chat lupng theo cdc muc tieu da xac dinh cua mdt trudng dai hpc Tuy nhien, mdi trudng dai hpc lai cd edeh thiet lap myc tieu theo cdc dinh hudng khdc nhau, cd the tuang ling vdi su menh ma nhd trudng mong mudn dat dugc hoac phu hgp vdi cdc yeu cdu cua khdch hdng khia eanh chdt lugng dap iing yeu cdu ciia ngudi hpc, nhieu nha nghien eiiu eung da de cap cho rang chat lugng gido dye dai hpc nam frong mdi quan he vdi ngudi sir dung nd, frong dd cd khach hang la SV cua cde trudng (Eshan, trich frong [5]) 85 IAP GHI KHUA HUG DHt>K I r n o i v i !>(/ 0( /^} nurn ^ujj Quan didm chdt Iugng phii hgp vdi cdc myc tieu sii mang nhdn manh den vai fro cua cdng tdc dam bdo chdt lugng^ nhdm ddm bdo rdng chdt lugng cua trudng dap ung dugc cdc muc tieu sii mang ma trudng da ddt Nhu vdy, vdi quan diem ve chdt lugng vira dugc phdn tich, ehung tdi lua chgn quan diem md frong dd xem chdt lugng la su phii hgp myc tieu de sii dung nhu mdt cdch tiep can chat lugng Uong de tai bdi su phu hgp eiia quan diem ddi vdi bdi cdnh gido dye dai hpc, ciing nhu sy phat trien cua xu hudng ddm bdo chat Iugng giao due dai hpe tai Viet Nam 2.2 Chdt lirgng gidng dgy 2.3 Gido due dgi hpc Id dich vu Nhu vira phdn tich d phdnfren,chk lugng gidng day la td quan upng cdu nen chdt Iugng gido due ciia mpt trudng dai hgc Ben canh dd, chit lugng ddo tao dai hpc dugc danh gJa thdng qua chdt lugng ehiic ndng va chit lugng kT thudt Trong dd, ehdt lugng ki thudt gdm chucmg trinh dao tao va chSt lugng chuc nang Chuong trinh dao tao bao gdm each thuc cung iing dieh vu dao tao den ngudi hgc, cdn ehdt lupng chirc ndng gdm chat lugng phuc vu ciia cac phdng, ban va chdt lugng ciia cdc khoa thupc trudng, gdm cd chdt lupng phyc vy cua nhdn vien va chdt lupng gidng day cua GV d cac khoa [1] Chdt lugng gidng day la mdt td CO bdn va thiet yeu cau thdnh nen chdt lugng gido due cua mdt trudng dai hgc Cdc trudng dai hgc ngdy cang trd nen eanh franh vd phdi khdng ngimg cdi tien chat lugng gido dye de thu hut SV Ben canh dd, Suarman, Aziz & Yasin ciing nhdn manh rang chia khda cho sy phdt trien giao due dai hpc chinh la viec ndng cao chdt lugng gido due vd ddo tao [11] Chdt lupng gidng day cua GV dugc xem la mdt frong nhirng nhdn td cdu thdnh nen chdt lugng gido due chung cua mdt trudng dai hgc bdi viec giang day cua GV cd tdc ddng xuyen sudt den hoat ddng hpc tap eua SV tai trudng Theo Gumey, npi dung gidng day, phong cdch gidng day va cdc phucmg phdp gidng day ddng vai trd quan trpng de tao tgo nen chdt lugng gidng day, dap iing dugc tdi da cae yeu cdu ciia SV [7] Gido dye dai hpc dugc xem nhu mdt dich vy thudn tiiy dd, nguoi hpc ddng vai frd la khdeh hang trung tam ddi vdi dich vu gido due dai hpc Vi vay, theo quan diem nay, ndu xem xet viec SV (khdch hdng) danh gid chat lugng giang day ciia GV ndi rieng va chat Iugng giao dye eua mdt trudng dai hpc ndi chung thi y kien ciia SV vd chat lugng gidng day cua GV xudt phdt tu viec so sdnh cac mong dgi trudc cua SV vdi dich vu/chdt lugng thuc te md SV da nhSn dugc [8] Tdm lai, tir li thuydt vd chdt lupng, ehdt lugng gidng day vd giao dye dai hoc la dich vy vira phdn tich d cac phdn tren, quan diem ve ddm bdo chdt lugng giang day cua GV theo y kien ciia chiing toi chinh la viec dap img cae myc tieu theo yeu cau va mong mudn cua ngudi hpc (khdch hang) vd chdt luong gidng day cua GV TAP CHi KHOA HQC DHSP TPHCM 2.4 Y kien phdn hdi cUa SV vi ch&t lugtng gidng dgy Dorasamy & Balkaran cho rdng su hai ldng ciia SV cd tae dpng xuyen sudt den boat ddng day va hpc eua GV vd SV [6] Ciing theo cdc nhd nghien cuu nay, sy hdi long ciia SV ve ehdt lugng gidng day ciia GV la phan img thien ve edm xiic ciia SV sau hpe xong khda hpe Ngodi ra, y kidn phdn hdi cua SV cd the mang den eac ddng gdp quan trpng, ddng tin eay va chinh xac viec ddnh gia ehdt lugng gidng day cua GV ndi rieng va chat lugng gido dye eiia cdc trudng ndi chung Cdc y kien phdn hdi cua SV cdn the hien tieng ndi ciia SV cde trudng, tae ddng den GV ciing nhu cung cdp cho GV cdc thdng tin de GV cd thd su dyng frong vide cdi thien chdt lugng gidng day ciia minh Viec lay y kidn phdn hdi cua SV theo each tiep can xem gido due dai hpc nhu mdt dieh vu vd SV chinh la khaeh hang djch vy Cy the, y kien phan hdi eiia SV ve dich vu cd the bao gdm; quan diem cua SV ve viec hpc t|ip vd gidng day; ve cdc trang thiet bi hd frg (thu vien, mdy tinh); ve mdi trugng hpc tap (phdng hpc, phdng thi nghiem va CO sd tdng); vd cdc thiet bi hd trg khac (ki tiie xd, trang thiet hi y td, djeh vy SV ) Vifc dam bao chat lugng giang day ciia GV thdng qua vifc thu thap y kien phan hoi cua SV 3.1 Viec ddm bdo chdt lugmg gidng dgy ciia GV Nghien cuu vd vide dam bdo chdt lugng gidng day cua GV thdng qua vide Li Thi Thu Lieu thu thdp y kien phan hdi cua SV ve chat lugng GV chinh la tim hieu hieu qud chat lugng gidng day cua GV thdng qua ede danh gia eua SV ve chdt lugng gidng day Chinh vi vay, phan nay, chiing tdi se tap trung phdn tich cdc Ii thuydt vd nghien ciiu lien quan den viec ddnh gid chat lugng gidng day eua GV, de tu dd ddi ehieu vdi mue tieu ban ddu md cde trudng dat ddi vdi vdn dd nham xem xet chat lugng gidng day cua GV da duge dam bdo d mire dp cy the nao Vide su dung cum tu "dam bao ehdt lugng gidng day ciia GV" nham myc dich xem xet chdt iugng gidng day eua GV dudi gde tiep can ve dam bdo chat Iugng va vdn hda chat lugng 3.2 Cdch tiep can sw dungy kien phdn hoi cua SV ve chdt luang gidng dgy cua GV Cdch tiep can su dyng y kien phan hdi eiia SV ve nha trudng dugc xem nhu mdt each tiep can gdn lien vdi van hda cdi tien chat lugng Hen tyc eiia cae trudng [9] Cde trudng dai hpc thudng thuc hien viec thu thdp y kien phdn hdi ciia SV nhdm muc dich: nham cdi tien chdt Iugng cua trudng vd cung cdp cho cdc SV dang theo hpc vd cdc ddi tugng cd quan tdm ve hoat ddng ciia trudng Ndi each khae, viec su dung y kien phdn hdi cua SV ve nha trudng ndi chung va ve chat lugng gidng day cua GV ndi rieng Id mgt cac hinh thuc danh gid chdt lugng giang day ciia SV nhdm gdp phan khdng ngung cdi tien chat lugng ciia cdc trudng, de dap img nhu cdu va mong mudn ciia SV hpc tap tai trudng 87 TAP CHl KHOA HOC DHSP TPHCM Viec su dyng y kien ddnh gid cua SV vd chat lugng gidng day cua GV dugc thuc hien ddu tidn tai Trudng Dai hpc Harvard, Hoa Ki vao ddu nhiing ndm 1920 (sau dugc thuc hien d cde trudng dai hpe khac d Hoa Ki) dugc xem nhu mdt ddnh gid quan frpng vd chdt lugng giang day ciia cde trudng [10] Cac trudng dai hpc d Anh sau ciing da sir dung he thdng qudn Ii chdt lugng gido dye dai hpe bang cdch dd SV dien vao eae bang hdi (khdng cdn khai bdo hp ten) vd eae khia canh boat dpng gidng day eua GV tai cdc trudng [10] Trong nhiing nam gdn ddy, viec sir dung y kien ddnh gid cua SV ve ehdt lupng gidng day eua GV dugc xem nhu mpt hinh thiic ddnh gid phd bien giiip cdc trudng dai hpc tren the gidi soat lai chdt lugng dao tao eiia minh Chang ban, eac trudng dai hgc d Anh su dyng he thdng khdo sdt qudc gia dugc thuc hien bdi td ehue Ipsos MORI de thu thdp y kien phdn hdi cua SV nam cudi d cae trudng ve chat lugng cac khda hgc ndi ehung vd chat Iugng gidng day ndi rieng Ddy Id he thdng khdo sat da dugc thuc hien phd bien d cdc trudng thudc cae nudc tu nam 2005, duge tai frg bdi ngdn sdch cua ehinh- cdc trudng nay, nham thu thap va so sdnh cae sd lieu ddnh gid eua SV cua khoang 120 trudng frong he thdng vdi cdc qudc gia cd nen gido due dai hpe tien tien khdc nhu Hoa Ki vd Uc, cdc trudng dai hpc cung thudng xuyen tidn hanh cdc khdo sdt nhdm thu thap y kidn SV ddnh gia vd chdt lupng gidng day eua GV sau kdt thue mdi mdn hge Sd 6(72) ndm 2015 C* Viet Nam, vide thue hien khao sdt y kien danh gid SV vd chat lupng giang day cua GV dugc xem nhu mdt yeu cdu bat bugc ma cae trudng dai hgc phm thuc hien nhdm dam bdo quyen lgi ciia ngudi hpc theo tinh thdn cua Thdng tu sfi 2754/BGDDT-NGCBQLGD 20-52010 ciia Bd Gido due vd Dao tao, v^ vide hudng dan lay y kidn phdn hdi tii ngudi hoc vd hoat ddng gidng day cua GV Ydu edu ndy ciing da duge cu the hda frong ndi hdm cua tidu ehi 6.9 thuoc tieu chudn ve ngudi hpc bd tieu chi danh gid chat lugng cae trudng dai hpc dugc ban hdnh theo Quyet dinh so 65/2007/QD-BGDDT ngdy O1-I1-2007 ciia Bp Gido due va Ddo tao Trong tieu chi 6.9 cd neu ro: Ngudi hpe duge tham gia vao qud trinh danh gia ehdt lugng ciia GV va ddy dugc xem nhu mdt ca sd de cdc trudng thuc hien dieu chinh vd cm tien chdt lugng gidng day ciia minh Chinh vi vdy, tir nam 2007 den nay, nhidu trudng dai hpc d Viet Nam da bit ddu thuc hien edng tac ddnh gia chit lugng giang day cua GV thdng qua y kien phdn hdi eua SV, tu ed eo sd dieu chinh vd cdi tien chdt lugng eiia cac trudng Trong phdn tiep theo, ehiing tdi se phdn tich rd hon vd cdc tieu ehi ddnh gia chat lugng giang day cua GV, dd tir ldm can cu xdy dtmg cac ndi dung phii hgp phieu khao sdt SV cua dd tai 3.3 Cdc tieu chi ddnh gid chdi lugng gidng dgy cUa GV Tren thd gidi da cd cdc nghien ciiu vd chdt lugng giao dye dai hpc ndi chung cung nhu chdt lugng gidng day cua cac TAP CHi KHOA HOC DHSP TPHCM GV ndi rieng Vide danh gid chdt lugng gidng day cua GV dugc xem nhu mgt nhiem vu nhdm danh gid cung nhu ddm bdo chdt lugng gidng day chung cua mdt trudng dai hpc Chinh bdi vay, cae li thuyet ve ehdt Iugng gidng day dugc trinh bay frong phdn ddu tap trung vdo cdc tieu chi va ydu td quydt dinh ehdt lugng gidng day xet trdn gdc dam bao chdt lugng va xem chat lugng giang day/chdt iugng gido dye dai hpc nhu mgt dich vu Cac yeu td ed dnh hugng den chdt lupng gidng day dai hpc bao gdm: GV (ddng CO, trinh dp, kT nang giao tiep vdi SV), edng cy giang day (chucmg trinh hpe, gido trinh, tdi lieu, thidt bi gidng day vd phuang phdp gidng day), SV (trinh dp ciia SV, mdi quan he giira eae SV va viec hd trg cdc hoat ddng hpe tap Ben canh do, Toland & De Ayala ciing nhan manh rang cd ydu td, bao gdm: chuang trinh hpc, GV, ddng ca, thiet ke gidng day, mdi quan he gitia cdc SV, mdi quan he giita SV va GV, bai tap duge giao, trinh dd cua GV, cae frd ngai/ thdch thuc va viec ddnh gid SV dnh hudng den chat lugng gidng day [12] Khdc vdi cdch phdn logi cua Toland & De Ayala, chdt lugng gidng day cdn dugc hieu Id sy ddng gdp ciia yeu td; i) kidn thirc, su nhidt tinh va trdch nhidm cua GV; ii) cde boat ddng gidng day, tuong tdc vdi SV fren ldp; iii) cac boat dpng danh gid nhdm khuyen khich ngudi hpc; iv) cae phdn hdi tich cue cho SV; va v) su tucmg tdc hidu qua giira GV vd SV nham tao mdi trudng hpc tap tdn frpng, khuyen khich vd thiic ddy SV frong hpe tap [12] Nhu vay, theo quan diem ciia Le Thi Thu Lieu Gumey, cdc yeu td cdu thdnh nen chdt lugng gidng day eua GV lien quan den cdc ITnh vuc chinh ve kidn thuc, kT ndng (khd ndng tuong tdc, gidng day fren ldp) vd thdi dp (sy nhiet tinh, trdch nghidm, su khuydn khieh, thuc ddy SV hgc tap) cua GV [7] Ngodi ra, chdt lugng gido due dai hpc da duge thyc hien tuong ddi phd bien d Anh Khung cdc tidu chudn ehuyen mdn (UK Professional Standards Framewworks - UKPSF) la khung tidu chudn qudc gia dp dung cho cdc co sd gido dye dai hpe d Anh, da dua cdc tieu chudn chung vd chuydn mdn bat budc ddi vdi cdc trudng dai hpc d Anh Cdc trudng dai hpc phdi dam bdo duge cdc tieu chudn chuyen mdn dat khung, nham muc dich cdi tien chat lugng ciia cdc trudng ciing nhu lam co sd so sdnh ve chat lugng giiia cac trudng Cdc tieu chi ve chdt lugng gidng day ciia GV dugc quy dinh khung tieu chudn chuydn mdn bao gdm ndi dung; thiet ke vd len ke hoaeh gidng day; gidng day vd hd trg vide hpc tap cua SV; danh gid vd phdn hdi SV; mdi trudng hpc tap; hudng ddn vd hd trg SV; cac boat dpng hgc thudt, nghien cim va phdt trien chuyen mdn; va danh gid vide gidng day d Viet Nam, da cd nhieu nghien Cliu ciia eae tdc gia vd cde tidu ehi ddnh gid chdt lupng eiia GV Nguyen Thj Tuyet da dua ITnh vue cy the can phdi chu frpng ddnh gid GV bao gdm: gidng day, nghien cuu khoa hgc vd phue vu xa hdi, cdng ddng [4] Trong do, ITnh vuc gidng day cua GV bao gdm vide danh gid cdc ndng lire: Thdnh tich 89 TAP CHi KHOA HOC DHSP TPHCM gidng dgy; So luang vd chdt luang gidng dgy; Hiiu qud giang dgy; vd Tham gia vdo ddnh gid va phdi trien chuang trinh ddo tao, tdi lieu hpc tap Nhu'vay, tidu chudn ddu tidn ddu lien quan den chdt lugng gidng day cua GV Cdch phdn ehia cdc tieu chi ddnh gid GV ciia Nguyen Thi Tuyet cho thdy cdc vdn dd ve: ndng Iuc cua GV frong cac ddng gop chuyen mdn, khoa hgc; cdc sang kien ddi mdi phuang phdp gidng day, viec xdy dyng chuang trinh hgc, thidt kd bdi gidng, hudng dan SV thyc hidn nghien Cliu khoa hpe va boat ddng tu vdn eho SV da dugc de cap ddnh gid ndng lue eua GV Tuy nhien, vdi cdch phdn chia nay, mdt sd yeu cdu ve vide chuan bi va dinh hudng y nghia mdn hpc cho SV, sii dung hpc lieu vd phuong tien hd frg day hpc, vd tdc phong su pham cua cua GV cdn chua dugc chu frpng tdi Ket luan Tdm Iai, vide su dyng cdc tieu chi ddnh gid chat lugng giang day eua GV la cdn thidt ddnh gid vd ehdt Iugng GV cua mpt trudng dai hpc Cde tieu chi vd danh gia chdt Iugng ciia GV, theo ehiing tdi, se bao gdm ITnh vyc: Viec chudn hi va dinh hudng hpc phdn cho SV; Phuang S6 6(72) nam 2015 phap gidng day cua GV; Viec sii dung hpe lieu va phucmg tien hd frg day hoc cua GV; Tdc phong su pham, su nhiet tinh eiia GV; Nang lue ciia GVfrongviec td chuc, tu vdn va hudng ddn SV hgc tap, nghien ciiu; va Vide ddnh gid ket qua hpc tap eua SV Nhu vdy, dua fren cac eg sd li luan chdt lugng, chdt lugng gidng day, ede tieu chi ddnh gid chdt lugng gidng day ciia GV, y kien phdn hdi cua SV cdng nhtr each tiep can vide sir dyng y kidn phan hdi cua SV ve chat lugng gidng day cua GV, cdch tiep can giao due dai hgc nhu mpt dich vy vd each tidp can vd van hoa chdt Iugng, ddm bao chat lugng vua phan tich d tren, chiing ta da cd cdc phan tich rd hon ve nhiing khia eanh Hen quan dSn cdng tdc thuc hien viec dam bdo chat lugng gidng day cua GV Cdng tdc dam bdo chdt lugng gidng day ciia GV can phai dugc tiep can mpt cdch ddng bp tir nhieu khia canh khdc nhau, bao gdm: ehdt lugng, gidng day (cdc tieu chi danh gid giang day), gde nhin cua ngudi hpc (y kidn phdn hdi eiia SV) va quan didm xem gido dye dai hpc nhu mot dich vu, frong dd ngudi hpc Id khdch hang chi Ud cho dich vu TAI LIEU THAM KHAO Hd Sy Anh (2014), Khdo sdt ddnh gid chdt luang phuc vu cita mot sd khoa, phdng thupc Truang Dgi hpc Su phgm Thanh phd H6 Chi Minh, Dd tai khoa hpc cip Trudng 2014 Nguyen Diic Chinh (2002), Kiim dinh chdt luang gido due dgi hpc, Nxb Giao due Nguyin Kim Dung, Pham Xuan Thanh (2003), "Mdt sd dinh nghia cdn thidt ddm bao chat lugng gido duc"^ Tap chi Nghiin deu Gido due, Bd Gido due vd Dao t9o,66(9),fr.9-il 90 TAP CHi KHOA HOC DHSP TPHCM Le Thi Thu Lieu Nguyen Thi Tuyet (2008), "Tieu chi ddnh gid gidng vien"', Tgp chi Khoa hoc Dgi hpc Qudc gia Hd Npi, (24), tr.131-135 Trdn Le Htiu Nghia (2011), ''Nhiing quan niem ve chat lugng gido due", Tia Sdng dugc tdi ve 01/11/2014, tir: http://tiasang.com.vn/Default.aspx?tabid=113&News^3996&CategorylD=6 Dorasamy & Balkaran (2013), "Role of Student Ratings of Lecturers in Enhancing teaching at Higher Education Institutions: A case study of the Durban University of Technology", Journal of Economics and Behavioral Studies, (5), tr.268-281 Gumey, P (2007), "Five Factors for Effective Teaching", New Zealand Journal of Teachers' Work, (2), U.89-98 Harvey, L and Green, D (1993), "Defining quality" Assessment and Evaluation in Higher Education, 18 (l),tr.9-34 Leckey, J & Neill, N (2001), "Quantifying Quality: the importance of student feedback" Quality in Higher Education 7(1),fr.19-32 10 Solinas, G., Masia, D., M., Maida, G., & Muresu, E (2012), "What Really Affects Student Satisfaction? An Assessment of Quality through a University-Wide Student Survey, Journal of Scientific Research, (1), tr.37-40 11 Suarman, Aziz, Z & Yasin, R.M (2013), "The Quality of Teaching and Leaming towards the Satisfaction among the University Students", Asian Social Science; (12) 12 Toland, M D., & De Ayala, R J (2005), "Validity Studies: A Multilevel factor analysis of students' evaluations of teaching", Lincoln, Educational and Psychological Measurement, 65(2), tr.272-296 (Ngiy Tda soan nhin dirac bii: 25-12-2014; ngiy phin biin dinh gii: ngiy chip nhin dang 22-6-2015} 26-12-2014; 91 ... (1993), "Defining quality" Assessment and Evaluation in Higher Education, 18 (l),tr.9-34 Leckey, J & Neill, N (2001), "Quantifying Quality: the importance of student feedback" Quality in Higher... ddi tugng Hen quan nhu SV, GV ngudi su dung lao ddng, eac td chiic tdi trg va cdc ca quan kiem dinh Cd khia canh ve chdt lugng gido due dai hpe, bao gdm: Chat lugng,la su xudt sac (quality as excellence);... Chdt lugng Id su hodn hdo (quality as perfection); Chdt lugng la su phu hgp vdi mue tieu (quality as fitness for purpose); Chat lugng la su ddng gid vdi ddng tien (quality as value for money);