5 Why Problem Solving Technique 1 5 Why Problem Solving Technique Problem reason Why reason reason reason reason Why Why Why Why COUNTERMEASURE – SOLUTION – 1 2 5 Why Problem Solving Technique Problem reason Why reason reason reason reason Why Why Why Why COUNTERMEASURE – SOLUTION – 2 3 When to use? When you have a situation that is not the way it should be; A Defect There is a problem the cause is unknown; A problem needs to be corrected AND prevented from occurring again, and again, and agai.
5 Why Problem Solving Technique Problem: Why reason Why reason Why reason Why reason Why reason COUNTERMEASURE – SOLUTION – Why Problem Solving Technique When to use? – When you have a situation that is not the way it should be; • A Defect • There is a problem & the cause is unknown; • A problem needs to be corrected AND prevented from occurring again, and again, and again in the future Why Problem Solving Technique Why use it? “To the same thing over and over and expect that the results will change, is insanity” Albert Einstein Why Problem Solving Technique Why use it? GOAL: Correct the immediate problem; Prevent Recurrence; Act on what is within your control; and Meet the organization’s Goals and Objectives Increased Equipment Reliability Reduce Waste Decreased Production Headaches Focus on identifying and implementing Effective Solutions! 5 Why Problem Solving Technique How to use it? CORRECT the Immediate Problem: • This is the action that will get operations functioning as it should be PREVENT Recurrence: But Don’t STOP Here!! • This is taking actions to assure the problem won’t happen again, here or in other areas • Correcting the reasons the condition exists Why Problem Solving Technique How to use it? “Within your control” means: – – – – – – YOU, you and others in the area, your value stream support value stream manager or other plant management support; applied in that order ! Why Problem Solving Technique How to use it? Start with the Problem you see: – Define it, • • – – What isn’t how it should be; the undesired state, What you see, hear, or sense that tells you there is a problem? Ask WHY to that problem, After Answering that Why, ask Why again, and again Keep Asking Why – – Don’t JUMP to conclusions - you may miss something!!! Don’t Assume – Use facts, not opinions The Five “Whys” A Process Of Persistent Questioning Aimed At Preventing Problems From Recurring ? Problem: Where is it done? Why Who does it? 2A RC 5Why Examples Why Grease Line Why Collectors on Floor Why Solution: Why Consider: Safety Space Electrical Ergonomics - Why is it done Why is it done then? by this person? Why is it done this way? Why is it necessary? Why Problem Solving Technique Now use it! • Uh-oh! Identify a Problem / Defect - Something NOT how it should be – Keep clearing a jam? – Something in the way? – Have to keep cleaning something / re-adjusting something? • Ask Those WHY’s! • Stuck? Now what you do???? – Something Broken / Worn? Don’t know a Why or Know Why but not what to about it??? • – Keep restarting the machine? Ask the Mechanic, another Operator, a Value Stream Member Need time away from running your lines - • Contact the Area Leader 10 Why Problem Solving Technique Now use it! Uh-oh! • Help from the Value Stream / Area Leaders • They are to Coach you – Help you realize that a Why is needed or could help – Help you find out/ learn the answers to Why’s you don’t know – Help you develop solutions – Not to it for you – Not to talk to the Mechanic about it for you Help you through the process Not to just take it and fix it 11 Why Problem Solving Technique Now use it! • What Wastes are out there? • What headaches you fight all the time? • What prevents you from reaching the hourly goal? • What frustrates you? • What can you about it??? Why will help you find out!!! 12 Why Problem Solving Technique Questions ? Issues ? Comments ? Concerns ? 13 Why Problem Solving Technique Problem of the Day 14 ... Collectors on Floor Why Solution: Why Consider: Safety Space Electrical Ergonomics - Why is it done Why is it done then? by this person? Why is it done this way? Why is it necessary? Why Problem Solving... The Five “Whys” A Process Of Persistent Questioning Aimed At Preventing Problems From Recurring ? Problem: Where is it done? Why Who does it? 2A RC 5Why Examples Why Grease Line Why Collectors... future Why Problem Solving Technique Why use it? “To the same thing over and over and expect that the results will change, is insanity” Albert Einstein Why Problem Solving Technique Why use