IV. PHAN LOAI KHACH HANG V6l MUC TIEU QUAN LY VA TO CHlTC
3. Khach hang ngoai giao: la nhiing khach hang sii dung dich vu tra sau thugc:
4.8.4. Tinh mirc do hoan thanh cac chi tieu thu cudc ca nhan
Vao thdi diem dau thang sau, can bg quan ly tien hanh tdng hgp ket qua thu cudc trong thang cua LDTK. Viec tdng hgp ket qua thu tap trung vao hai ndi dung chinh: sd lugng va chat lugng.
(-) Ve mat sd lugng: the hien qua cac sd lieu thu cudc. + Sd khach hang thanh toan cudc
+ Sd tien cudc thu dugc
+ Sd hoa dan thu cudc true tiep
(-) Ve mat chat lugng: the hien qua cac ty le thuc hien tinh theo sd lugng cudc thu dugc vdi khoi lugng (danh sach giao quan ly).
+ Ty le thu cudc phat sinh 30 ngay: la ty le % giua sd tien cudc 30 ngay khach hang da thanh toan vdi tdng sd tien cudc phat sinh tuang ling cua cac khach hang trong danh sach giao quan ly.
+ Ty le chuyen ng dgng tren 90 ngay: la ty le % giiia sd tien cudc chua thu dugc vdi tdng s6 tien cudc phat sinh tuang ling cua cac khach hang trong danh sach giao quan ly. Sau khi tdng hgp xong ket qua thu cudc, can bd quan ly tien hanh tinh toan miic do hoan thanh chi tieu thu cudc ca nhan cho tung LDTK.
Viec danh gia miic do hoan thanh chi tieu thu cudc ca nhan dugc thuc hien theo nguyen tdc so sanh true tiep ket qua thu cudc vdi cac chi tieu thu cudc ca nhan dat ra. Cu the: - Ty le thu cudc phat sinh 30 ngay so vdi chi tieu dat ra (thdng thudng la 88%).
- S6 cudc ng dgng thu dugc (theo tung nam phat sinh cudc) vdi chi tieu thu cudc ng dong tuang ling giao trong thang.
Ket luan: Viec td chiic va quan ly van hanh bd may thu cudc theo diing dinh hudng va
muc tieu quan ly cua Cdng ty nhung van dam bao sir hai Idng khach hang, cham sdc khach hang tot, kip thdi theo yeu cau ciia khach hang. Td chiic thu nop theo diing quy djnh, td chiic quan ly khdng that thoat tien thu, dam bao tni ng va ndi mang ngay cho khach hang khdng dugc phep xay ra nham lan. Day chinh la nhirng khd khan thach thiic Idn dat ra ddi vdi ddi ngii quan ly thu cudc tai VMS.