IV. PHAN LOAI KHACH HANG V6l MUC TIEU QUAN LY VA TO CHlTC
3. Khach hang ngoai giao: la nhiing khach hang sii dung dich vu tra sau thugc:
4.8.1. Xay dung chi tieu thu cudc ca nhan cho cac LDTK:
Viec xay dung chi tieu thu cudc ca nhan cho cac LDTK phai dua tren co sd ke hoach thu cudc chung ciia don vi, bao gdm cac budc:
- Can cii ke hoach thu cudc nam Cdng ty giao, Trung tam tien hanh lap ke hoach thu cudc hang quy, thang ciia Trung tam.
- Lap kl hoach thu cudc hang thang cho cac Td thu, ciia hang tinh. Day cd the coi nhu cac kl hoach bd phan, la sir chia nhd ciia ke hoach toan Trung tam song khdng phai la sir binh quan, chia deu. Sd di nhu vay vi xay dung ke hoach cho cac Td thu, ciia hang tinh con can phai can cii vao ty le ng dgng dau ky, miic do phiic tap ciia dia ban quan ly, nang lire,...
- Xay dung chi tieu thu cudc ca nhan cho cac LDTK: Ve mat ban chat, day chinh la cac kl hoach thu cudc ca nhan trong thang ciia LDTK. Cac chi tieu thu cudc ca nhan cd the tuang tu nhu ke hoach thu ciia Td, ciia hang. Tuy nhien, de phdng ngira nhirng nii ro cd thi xay ra lam anh hudng tdi viec thuc hien ke hoach chung ciia dan vi, chi tieu thu cudc ca nhan nen dat d miic cao han so vdi ke hoach chung ciia Td. Cac chi tieu thu cudc ca nhan bao gdm:
+ Ty le thu cudc phat sinh 30 ngay (danh cho LDTK thu cudc phat sinh): bien nay, thdng thudng chi tieu nay dat d miic 88%.
+ Ty le chuyen ng dgng tren 90 ngay (danh cho LDTK thu cudc phat sinh): dudi 2%.
+ Sd tien cudc ng dgng thu dugc theo tung nam (danh cho LDTK thu cudc ng dgng): tong tien cudc ng dgng cac nam tdi thieu la 4 trieu ddng ddi vdi LDTK tai Trung tam 1, 5 trieu doi vdi LDTK tai Trung tam II, 3 trieu ddi vdi LDTK tai Trung tam IIL