... thức Kho chứa kiến thức (Knowledge repository)• Bao gồm tài liệu, báo cáo, tập tin và cơ sở dữ liệue. Công nghệ hỗ trợ hệ tri thức (Technology to Support Knowledge Management) o Effective KMS ... kiện và làm việc tiến tới kết luậnd. Yếu tố giải thích (The Explanation Facility)Chương 11: KnowledgeManagement and Specialized Information Systems1. Nguyên lý và mục tiêu học tập Quản lý tri ... hệ chuyên giao Lĩnh vực chuyên gia (Domain epxpert)o Công nghệ tri thức (Knowledge engineer)o Người dùng tri thức (Knowledge user)a. Tổng quano Hệ thực tại ảo cho phép một hoặc nhiều người...
... mining and knowledge management. Knowledge Management (KM) comprises a range of practices used by organizations to identify, create, represent, and distribute knowledge. KnowledgeManagement ... explanations.• Knowledge is information about the world that allows an expert to make decisions.There are also various classications of knowledge. A key distinction made by the majority of knowledge management ... and explicit knowledge. By denition, tacit knowledge is knowledge that people carry in their minds and is, therefore, difcult to access. Often, people are not aware of the knowledge they...
... the individuals: All the activities around KnowledgeManagement (transfer, sharing, Knowledge Management 4 2 KnowledgeManagement Knowledge Management, in this study, is seen as a set ... inhibits knowledge codification as a Knowledge Management approach. This itself, of course is a valuable insight. Keywords: Knowledge Management, Customer Relationship Management, Customer Knowledge ... and Wittich emphasize that KnowledgeManagement is a gradual process [RaWi04]. This means that a KnowledgeManagement initiative can not deliver a complete KnowledgeManagement in one step. Davenport...
... Innovation drivers within knowledgemanagement (KC =knowledge construction, KE =knowledge embodiment,KD =knowledge dissemination, KU =knowledge use)RESEARCH ARTICLE Knowledge and Process Management 240 R. ... 1994). Knowledge management includes new knowledge construction, knowledge embodiment, knowledge dissemination and knowledge use/bene®t (Demer-est, 1997). Quintas et al. (1997) state `Knowledge management ... toFigure 1 Knowledgemanagement model (modi®ed version of Demerest's model) Knowledge and Process Management RESEARCH ARTICLE Knowledge Management as a Catalyst for Innovation 235`The knowledge...
... 1997a. The knowledge based organization: aninternational survey. Journal of Knowledge Management 1(1): 38–49.Chase R. 1997b. Knowledgemanagement benchmarks.Journal of KnowledgeManagement ... boundaries.That is, knowledge of individual becomes the knowledge of group through knowledge sharingamong peers in the group. Group knowledge then becomes organizational knowledge as thebest ... pragmatic knowledge- focused activitiesthat infuse any knowledge- enabled organization.The essence of knowledge- focused activities isessentially the knowledge content that originatesin the various knowledge...
... Efficiency, 246 Knowledge Management Effectiveness, 246 Knowledge Management Efficiency, 246Chapter 8People-Focused Knowledge Management Expectations 248Premise: People-Focused KnowledgeManagement ... Implications, 230Starting the KnowledgeManagement Practice, 231Problems with Conventional Knowledge Management, 234New Generation KnowledgeManagement Challenges, 235 Knowledge- Focused Mentality ... People-Focused Knowledge Management “Drucker may point the way of a knowledge economy, a knowledge business, a knowledge worker, but Karl Wiig instructs us precisely how to take advantage of adynamic knowledge...
... 1997. Knowledge management: an introduc-tion and perspective. Journal of Knowledge Manage-ment 1(1): 6–14.Wong K, Aspinwall E. 2004. Knowledge management implementation framework: a review. Knowledge ... 70571063.platformKMIndividualplatformtransferKnowledgeAdd deletemodify retrieveIndividual knowledge/ documentbaseOrganizationalbaseknowledge/documentAdddelete modifyretrieve knowledge MakeexplicitknowledgeMakeexplicitplatformworkingCooperativemoduleCommunicationE-mail(1)communitiesVirtual(2)BBS(3)……processaccumulativeTheof ... pre-paration and organizational change management. Although the importance of knowledge management (KM) in ERP implementation has been recognized, how to conduct knowledge management has not received deserved...
... 00096Use of KnowledgeManagement in Software Engineering 407In 1997 sd&m started working with a knowledgemanagement program whichinvolved:• A knowledgemanagement group consisting of knowledge ... information” as explicit knowledge, and we will also use the term tacit knowledge. 1.2.2. What is knowledge management? There are many interpretations of what knowledgemanagement is, and many ... general knowledgemanagement theory to discuss whathas happened in this domain. But first, we discuss what we mean by knowledge before going on to discuss knowledgemanagement .1.2.1. What is knowledge? The...
... Knowl-edge Management 1(2): 113–122.O’Leary DE. 1998. Enterprise knowledge management. IEEE Computer March.RESEARCH ARTICLE Knowledge and Process Management 16 R. Bose and V. Sugumaran knowledge management ... manage knowledge categories.Figure 2. Knowledgemanagement capabilities for CRMRESEARCH ARTICLE Knowledge and Process Management 8 R. Bose and V. SugumaranComponent as well as the Knowledge ... California Management Review 43(4): 118–145. Knowledge and Process Management RESEARCH ARTICLEKM Technology in Customer Relationship Management 17&Research ArticleApplication of Knowledge Management Technology...
... participation in knowledge creationand transmission in working teams is an essentialcultural value. At Irizar, participation is the Knowledge and Process Management CASE STUDYA KnowledgeManagement ... very different knowledge, that characterizes the process of technological inno-vation and the creation, accumulation and trans-mission of knowledge. CASE STUDY Knowledge and Process Management 166 ... this goal, the establishing of a knowledgemanagement (KM) strategy may be consideredthe best way to channel the organization’s efforts to this end. Knowledgemanagement isunderstood in a wide...
... creation vs. $Knowledge distribution vs. $Knowledge acquisition vs. $Knowledge application vs. $Knowledge organization vs. $Knowledge evolution vs. $Knowledge worker/participant $Knowledge formalization ... computer-resident knowledge $Codable vs. non-codable knowledge (6) With respect to the knowledge life cycle$Preserved vs. newly acquired knowledge $Knowledge vs. not knowledge $Existing vs. new knowledge (7) ... realized by applying thecompetencies in selected strategic business fields. Knowledge and Process Management RESEARCH ARTICLEProcess-oriented KnowledgeManagement Strategies 107 Knowledge management...
... K. 2001b. SMARTVi-sion: a knowledge- management methodology. Journalof KnowledgeManagement 5(4): 300–310. Knowledge and Process Management RESEARCH ARTICLE Knowledge Management Implementation ... 1997. Knowledge management: an introduc-tion and perspective. Journal of Knowledge Management 1(1): 6–14.Wiig KM. 1999. Introducing knowledge management into the enterprise. In KnowledgeManagement ... expectations for knowledge management initiatives.(6) Set knowledgemanagement priorities.(7) Determine key knowledge requirements.(8) Acquire key knowledge. (9) Create integrated knowledge transfer...
... Management Fault Management Workforce Management RSS Network resource management informationOperation management basic Customer information management serviceCustomer information management ... academic research on knowledgemanagement in OSS is sparse. In thispaper, a knowledgemanagement system for OSS is proposed in the framework of systemstheory. Knowledge, knowledge management, organization ... focusingon knowledgemanagement in OSS implementa-tion, key knowledgemanagement techniques inOSS (Liao, 2003; Sher and Lee, 2004), knowledge version management in OSS, etc.In this paper, a knowledge...
... Supporting SMEs in Knowledge Knowledge and Process Management CASE STUDY Knowledge Management in Small Firms 15 Management. KnowledgeManagement Centre:Birmingham.Sparrow J. 2000. KnowledgeManagement ... of the knowledge project. Knowledge projects withinCASE STUDY Knowledge and Process Management 10 J. Sparrow& Case Study Knowledge Management in Small FirmsJohn Sparrow* Knowledge Management ... 1999. Knowledge management and innovation: networksand networking. Journal of KnowledgeManagement 3:4,262–275.Teece DJ. 1998. Research directions for knowledge management. California Management...