Quản lý ứng dụng công nghệ thông tin trong đào tạo theo hệ thống tín chỉ tại trường đại học mở hà nội TT TIENG ANH

HANOI NATIONAL UNIVERSITY OF EDUCATION

-THAI THANH TUNG

INFORMATION TECHNOLOGY APPLICATION IN MANAGEMENT FOR CREDIT BASED SYSTEM TRAINING

AT HANOI OPEN UNIVERSITY

SPECIALTY: EDUCATION MANAGEMENTScientific Code: 9.14.01.14

SUMMARY OF DOCTORAL THESIS

HANOI - 2021

Hanoi National University of Education

Scientific Advisors:

1 Professor Doctor Nguyen Loc2 Doctor Nguyen Thi Kim Dung

Reviewer 1: Assoc Prof Dr Tran Huu Hoan

National Academy of Education Management

Reviewer 2: Assoc Prof Dr Trinh Thanh Hai

University of Science - Thai Nguyen University

Reviewer 3: Assoc Prof Dr Nguyen Duc Son

Hanoi National University of Education

The thesis is defended at PhD Thesis Committeeof Hanoi National University of Education

at , date month year 2020

The thesis can be found at:- National Library

- Hanoi National University of Education Library

INTRODUCTION1 Reasons for choosing topics

The credit-based system training – CBST - was first appeared in

about 1872 at Harvard University - USA, then in decades, has spread from the USA to Europe and all around the world.

In Vietnam, since 1993, the Ministry of Education and Training has allowed some pilot projects and from 2014 to 2015, widely deployed CBST When deploying, the biggest difficulty is the training management: ancient managing methods cannot be met the big demands of CBST.

In the current digital age, IT application is going deeply into all economic and social fields, including education and training The application of IT to innovate in training management is an inevitable trend with effective prospects.

That is the important basic reason that motivates us to choose the

research and implementation of the topic: "Information technologyapplication in management for credit based system training at theHanoi Open University”

2 Research purposes

On the basis of theoretical and practical research, proposing a total training management solution for credit based system training - suitable for

open training, with an integrated management software, and then

conducting some tests at Hanoi Open University.

Until now, IT application management of CBST with open training has not been paid attention The solution of ITAM in CBST with scientific basis, consistent with the practice of open training, will contribute to improving the quality of training management in CBST in general and in particular in open training.

5 Research tasks

- Theoretical basis for the ITAM in CBST in general and in particular in open training.

- The status of IT application management in CBST at Hanoi Open University

- Proposing solutions for IT application management in CBST, building management software and conducting some tests at Hanoi Open University.

6 Scope of research

- IT application management in training CBST at Hanoi Open University - Refer to some institutions that provide open training in country and abroad.

7 Methodology and Research Methods

7.1 Process approach study methodology, combining System approachand CIPO model; Functional approach and PDCA cycle;

7.2 Specific research methods

7.2.1 Group theoretical research method.- Collecting international and

domestic data; systematized to build research theoretical framework.

7.2.2 Group of practical research methods - Investigation method;

Experience summary method; experimental pedagogy, face-to-face and internet interviews.

7.2.3 Statistical methods: Using methods, formulas and mathematic statistical

calculation software to process data.

8 The arguments defending

- ITAM in CBST is a decisive factor for the success of implementing CBST for Education&Training in general and in particular in open training.

- According to the process approach, ITAM in CBST must be performed through all the actions in 7 stages of the training process.

9 Contribution of the thesis

- Theories of IT application management in CBST for open training - Design software system and propose overall management solution for IT application management in CBST for open training.

CHAPTER 1

THEORETICAL BASIS ON INFORMATION TECHNOLOGYAPPLICATION MANAGEMENT FOR CREDIT BASED TRAINING 1.1 Research problem overview

1.1.1 Training and training management in the credit based system

1.1.1.1 In the World

Since the beginning of the XXth century, thousands of basic research projects on theory as well as research on the implementation of credit based system training soon appeared in many countries around the world Some typical results of the authors can be named: G Dietrich (1955), James M Heffernan (1973), S Pepper (1990), Barrow, C.W (1990), Omporn Regel (1994), Jean Bocock & David Watson (1994); Robert Allen, Geoff Layer,

Pollard Derek (1995), Michael Agelasto (1996), David Middlewood & Neil Burton (2001); Shedd, JM (2003), Bahram Bekhradnia (2004), Elis Mazuz (2006), Trexler CJ, (2008), Zjhra M (2008), Jinsong Zhang, Changliu Wang and Lulu Dong (2011), Frank L Kurre (2013)…

For nearly half a century, the research on CBST in the world has focused on four main contents: History of formation and development; the need to convert to investment to CBST; the basic characteristics of IT application in training and IT aplication in training management.

1.1.1.2 In Vietnam

Right after the announcement of the policy of the Ministry of Education and Training for pilot CBST, a number of Vietnamese researchers soon announced their research works on basic issues in the field of credit-based training and training management Up to now, hundreds of works have been published, following the direction of 4 contents as in the international studies mentioned above Some typical works can be pointed out as follows: The studies of Lam Quang Thiep (2006), Le Duc Ngoc (2006), Pham Thi Ly (2006, 2008), Nguyen Kim Dung (2008), Tran Thanh Ai (2010), Vu Dinh Bay (2010), Diep Ngoc Dung (2010), Tran Van Dung (2010), Trinh Duy Oanh (2010), Le Quang Son (2010), Nguyen Huu Duc and Tran Duc Ho (2011), Nguyen Duc Chinh, Pham Minh Hung, Tran Huu Hoan, Nguyen Mai Huong, Ngo Minh Oanh, Nguyen Thi Ha Lan (2013), Tran Van Chuong, Nguyen Le Ha (2016), Vuong Thanh Huong (2017)

1.1.2 Research on IT application in training and in training managementfor CBST

1.1.2.1 In the world

Management for CBST is really a big challenge that all the curently in used management measures cannot overcome.

Frank L Kurre proposes an overall solution for IT application for training management on national scale Robinson Rhonda, Molenda

Michael and Rezabek Landra (2009) presented the project "Learning aids"

on a comprehensive e-learning management system using the computer network and the Internet.

In many American countries: IT projects in education management have been supported by the Government since 1990 In the UK: Application of IT in education and education management started since the beginning of the XXIst century from primary level The UNESCO Committee for EDUCATION and UNEVOC-TVET (Technical – Vocational Education & Training) since 2002 have paid special attention to the application of IT in open training and distance education.

Theorical research of IT application in education and training and in

training management has been of concern all over the world Many softwares for education & training management have also been developed.

1.1.2.2 In Vietnam

The State already has a policy to promote the application of IT in all socio-economic fields, including education and training International

Workshop "Technology solutions for training management and IT applicationin education" - in Ho Chi Minh City, 2015, consistently promoting the

application of IT in education and educational management Many researches on IT application in training have been carried out, some doctoral thesis in the field of IT application management in credit based system training have been successfully protected.

Official Dispatch No 4966 dated October 31, 2019 of the Ministryof Education and Training has affirmed the need to deploy IT applicationin the entire training process and training management in the currentdigital age

However, in the field of training management according to HTTC for open and distance training, a type of training has developed rapidly and exerted great influence in the world as well as in Vietnam in the past few years In the last 30 years, almost no research work and applied practice have been fully published.

1.2 Training and training management according to the credit based system

1.2.1 Some basic concepts

* Training: Training is the impact on people to make them have

knowledge, skills, adapt to life and receive the division of labor in society.

* Credit: Currently uses the definitions given by C J Quann.

Decision 31/2001 / QD-BGD & ĐT stipulates: “Credit is a unit used to measure the amount of knowledge and also a unit of assessment of the knowledge volume of students' learning results based on the number of credit hours accumulated, accumulate”.

* Credit based system Training – Training organized according to

the credit based system: Organize training with content including module credits, students choose for each semester.

* Training process is the activities to collect and provide information

to learners, support them to process input information to form knowledge.

1.2.2 Process Approach in CBST in universities

* CBST is a complex system System management is the coordinated

organization of the implementation of a given goal To study the management of CBST, we first analyze the training process into specific stages,

* Approach to the creditbased training management process

-Analysis of the training process at the school includes the following stages:

(i) Pre-action stage: Preparing to open the training course; (ii) Input stage:

Construction set up training programs, prepare guaranteed conditions.

Enrollment; (iii) Stage of Teaching and Learning activities: Teaching,practicing, scientific research; (iv) Stage of ensuring and maintainingteaching and learning conditions; v) Output stage: Examination,

examination, graduation recognition, diploma issuance, quality assessment;

(vi) Stage of Inspecting and Examining for all activities in 6 stages; (vii)Post-action stage: Job seeking support for graduated students, social

assessment information gathering Feedback for the following cycles Feedback information

Social environment

Diagram in relation approach in training process

* Management functions in each stage

The function to manage each analysis stage according to PDCA cycle PLAN: Plan step by step for each activity DO: Implementation of planning steps CHECK: Check performance results, compare with plan ACT (or ADJUST): Adjust plan for next cycle.

1.2.3 Content of management for CBST in universities

According to Bertalanffy, Ross Ashby (1979), Kamlesh Mathur, Daniel Solow (1994): “System management is an organized, target-oriented impact of the manager on the object and the managed object to use effectively most effective resources, opportunities of the organization to achieve the set goals".

The actors – participants - in the training management in the

faculty level

- Managed objects: object to the management of the subject at each level - Management entity: environmental entities and social environments

1.2.4 Training according to the credit based system with open training

* Introduction to open training In "The Education Platform for the

21st Century – UNESCO” - Jacques Delors and co-authors have clearly stated the need for LIFELONG LEARNING of people in the era of the current knowledge economy with 4 "pillars": Learning to know – Learn to do – Learn to be and Learn to live together "Lifelong learning" cannot be done forever in the classroom, face-to-face with teachers and students, there must be other training methods To meet that need, Open Training or Open Education was proposed by Célestin Freinet and Maria Montessori in 1970 OPENness lies in the contents: Open about objects Open about content -Open about space - -Open about time That creates learning opportunities for everyone, at anytime, anywhere, to learn what they need.

* Credit based system training with open training The method of

teaching and learning in CBST is completely consistent with the characteristics of “Learner-centered training” as well as with the goal: “ To create learning opportunities for All”.of open training.

Due to the specific characteristics of open training, implementing CBST faces more difficulties than in traditional training, especially in training management: on the part of students, lecturers and especially towards officers and staff manage all aspects of the school Currently, in many open training institutions - not only in the country - although they want to conduct CBST, they are actually using the form of "rolling training" - periodically focusing students on studying and taking exams on a regular basis - credits.

1.3 Application of information technology and information technologyapplication management in the credit based system training

1.3.1 Information and Information Technology

• Information: C Shannon in “The Mathematical Model of

Information” (1948), A Feinstein in “Information Theory and its Applications” (1968) gave a mathematical expression for measuring the amount of

information obtained through each observation Information is recorded by thedata, in the form of a media such as text, picture, sound , picture animation or

multimedia The information processing system operates in the input data, receiving environment impacts, creates output information.

• Information technology: The IT Law No 67/2006 / QH11, dated

June 29, 2006, clearly stated “Information technology is a collection of modern scientific methods, technology and tools to produce, collect,

process, store / search and exchange digital information ”

1.3.2 Information technology and system management

- Information technology is a science sector "for intellectual

support" IT applications not only collect, process, store and transmit information quickly, but also create software for reasoning, analyzing, preparing and solving problems in practice.

- System management System management is all activities aimed at

ensuring that orientation is, in essence, the act of collecting, processing, storing / and transmitting information – which IT can realize very successfully.

1.3.3 Content of IT application management in credit based system training

Going into each training activity, we can apply the PDCA diagram in managing the application of information technology in training according to the credit based system:

1 Applying IT in planning (PLAN)

2 IT application in the implementation stage (DO) 3 IT application in inspection and evaluation (CHECK) 4 Applying IT in adjustment (ACT or ADJUST)

1.4 Approach to the process of IT application management of thecredit based system training for open training

1.4.1 IT application management for credit based training in each stage.

Consider the IT application support for management functions in each stage of the training process.

1.4.4.1 Management of pre-action stage IT supports communication, building

databases of information about disciplines including legal documents, information on personnel, training programs, specialized materials.

1.4.4.2 Management of input stage IT applications are used for office

work, create input information database, give accurate and timely information, organize online exchanges.

1.4.4.3 Managing the implementation of Teaching and Learning IT

supports friendly and easily interactions between Teachers - Students, between classmates, creating internal databases of subject results, materials creating virtual classroom environment

1.4.4.4 Manage activities to ensure for Teaching and Learning, Apply IT in

office work, create database of learning and discipline data, manage and use

facilities, online communication system 1.4.4.5 Manage the output stage.

IT application is similar to the input stage of activities: Education, Finance, Organization, learning from experience, graduation information.

1.4.4.6 Manage inspection and examination activities: Create a database of

violations and disciplinary actions in the school, store well, search quickly, quickly support complaints and denunciations in school

1.4.4.7 Post-action stage management: IT application tools and measures

are generally similar to pre-action stage.

1.4.2 Training management information system

Management of 7 training stages is a unified operating mechanism,

in the form of a Training Management Information System, including:

1 An integrated database management system (always up to date) 2 Operating systems for all functions during training

3 An internal communication system, convenient, secure and safe 4 Internal and external exchange forums.

In the system, management information is classified into three categories: strategic, tactical, and operational information.

1 Strategic information used for long-term policy of the school,

mainly for senior management subjects, is well kept confidential and has limited access.

2 Tactical information is used for short-term policies and guidelines,

mainly serving middle-level managers in making action plans, monitoring developments in system performance , on the changes of the environmental situation in the short term.

3 Operational information used for operating day-to-day operations

in the organization, serving the grassroots management subject and the object - the person who directly performs the system's activities This is the kind of information that needs to be updated and provided regularly

A perfect management information system, in theory, can support doing all the necessary work in the CBST management process, can create a friendly and easy virtual communication environment: that is the ideal desire for everyone participate in open training.

1.5 Factors affecting IT application and IT application managementCredit based system training.

Theoretical studies and practical observations have shown a number of factors that have an important influence on the organization and operation of the training management information system in schools:

- The first is Human - Manspower All members participating in the

training management process must have the correct awareness and ability to participate in the training management with IT applications.

- Second is Software Engineering A fully functional software system

to manage all the activities according to Credit Based Training System.

- The third is the Technical infrastructure Hardware configuration is

strong enough, working smoothly with high speed, good security.

- Fourth is about Organization There is a core organization that

implements IT application activities in school management.

- The fifth is the System of legal documents- regulations system:

Clear regulations on the mechanism and operation, rights and responsibilities of each partner.

Conclusion - Chapter 1

An overview of the theoretical research situation on 3 basic contents: The credit based system traing and the management of CBST; IT and IT application in training and in management of CBST; Characteristics of open training and content ITAM in CBST for open training.

The author emphasizes on the features of open training compared to traditional annual face-to-face intensive training Next, the author has elaborated on the process approach in training management and in the ITAM of CBST, including 7 stages In each stage, there is an analysis integrating the system approach, the PDCA approach and the CIPO model into the IT application in IT training and in training management, for open universities.

The final analysis to clearly see 5 important influencing factors in

the management CBST are: Awareness and capacity of the Staff, SoftwareTechnology, Technical Infrastructure, Support Organization and LegalRegulation System.

CHAPTER 2

REALITY ON INFORMATION TECHNOLOGY APPLICATIONMANAGEMENT FOR CREDIT BASED SYSTEM TRAINING AT

HANOI OPEN UNIVERSITY

2.1 International experiences in some open universities in IT application intraining and training management

The Open training Schools in Southeast Asia and Asia, gathered in the ISODEL and AAOU: - similar to Hanoi Open University, were established at the end of the 20th century, are responsible for research and development of open training for the country Initially, mainly using radio and television technology in combination with mailing and telephone communication, then gradually introducing more and more a number of IT applications.

Early XXIst century: KNOU- Korea National Open University, together with OUJ – Open University of Japan - created the application named

e.Campus - using 4th generation website on mobile devices, with security Virtual private network – VPN E.campus may be also used for Home

education - learners do not go to school - in far away islands in Pacific Ocean KNOU has supported the“National KOIKA project" for HOU.

United Kingdom e.University - UKeU, established in 1969, is the oldest open university in the world With the project "Smart School", UKeU has applied IT comprehensively in training and training management In 2001 - 2002, UKeU sent experts to help Hanoi Open University and in 2005 staff from Hanoi Open University and Ho Chi Minh City Open University came to work for a while UKeU has suggested the idea for Hanoi Open

University to create an online training environment: - Hanoi Open

University - FITHOU Cyberschool" at the websites http://www.fithou.netand http: / /www.fithou.edu.vn operates successfully from 2003 to 2010.

The quality of training of UKeU is internationally recognized and accredited: From 2018, UKeU has entered the top 100 of Europe's top universities.

Before 2000, Utah State University (USU) established OnlineInstructional Technique Center (OITC) to research and develop onlinetraining technology and online management The Online Technique andService Center established at HOU since 2004 is based on the will of OITC

at the FSU Florida State University (FSU) since 2002 has managed an e.Campus for more than 200,000 distance students.

The preliminary international situation also allows to believe that IT can effectively support training and managing training in CBST effectively.

2.2 Overview of Hanoi Open University

2.2.1 The formation process of Hanoi Open University

In the early period of socio-economic reform at the end of the last century, Vietnam was severely short of skilled human resources In 1990,

the Ministry of Education decided to pilot the establishment of the Instituteof Expanding Training I – IET No1- Viện Đào tạo mở rộng I - in Hanoi,

which are assigned the task of researching and piloting new training types In 1992, the Ministry allowed university degree training in the pilot type for 4 disciplines: Accounting, Business Administration, Information Technology and English at IET No1.

From the initial results, the Ministry of Education and Training submitted to the Prime Minister to sign Decision No 535 / TTG dated November 3, 1993 to establish Hanoi Open University Institute, later

changed its name to Hanoi Open University under Decision No 960 / QD-TTg dated August 6, 2018 by the Prime Minister.

2.2.2 Functions and duties of Hanoi Open University

Hanoi Open University – HOU - is a public university, directly under the Ministry of Education & Training, is assigned two important functions:

1 Researching new types of training to meet the learning needs of society, contributing to increasing the country's human resources.

2 Carry out pilot projects to expand new forms of training and draw experience, ready to discuss with training institutions in need.

Hanoi Open University has been researching and implementing the following types:

- Distance training according to traditional methods – periodical concentration, education by mail, via radio and television.

- Distance training by online mode, e-Learning

- Training focusing on formal application of new training technology - Training system by studying and applying new technology

- Train by module according to the needs of learners (non credited) On August 14, 2017, the Rector of Hanoi Open University issued Decision No 275 / QD-DHM to promulgate a university-level training program for 12 majors, according to the credit based system training, deploying IT applications in training and training management.

2.2.3 The organizational structure of Hanoi Open University

According to the regulations, Hanoi Open University has the University Council and the University Board, the Advisory Councils of Science and Training, the apparatus of the Departments and the Faculties and Training Centers Due to the research characteristics of non-traditional training types, there are also more separate functional departments and centers.

2.2.4 Training activities of Hanoi Open University

Up to now, Hanoi Open University has provided undergraduate training for 18 majors and postgraduate (Master, Doctor) for 10 disciplines.The total number of students in the 2017-2018 academic year is about 36,000, with a:

- Full-time training system: 30%

- In-service Part-time training (both studying and working): 10% - Distance learning system according to traditional methods: 30% - Open training system according to E-Learning method: 30% From 1993 to 2016, there were about 120,000 graduates, the graduation rate with jobs in the right suitable industries was 92%.

2.3 Survey the current situation of IT application management intraining according to the credit based system at Hanoi Open University

From 2014 - 2015 Hanoi Open University has piloted and then to 2016 - 2017 expand Credit based system training and pilot IT application management The author has surveyed the situation in the school over the