PIAGGIO Vietnam Co., Ltd. is a company operating with 100% Italian investment capital. The company operates in the field of manufacturing and trading components, spare parts, and high-class scooters for domestic and foreign markets. To reach out to the world currently, English skills in the import-export department in particular and other departments in the company, in general, are considered an important key to developing business for the company. The content of the report consists of 4 parts: Part 1: Overview of PIAGGIO VIETNAM Part 2: Internship process in PIAGGIO VIETNAM Part 3: The reality of using English in PIAGGIO VIETNAM Part 4: Suggested thesis topic
THUONG MAI UNIVERSITY ENGLISH FACULTY - - INTERNSHIP REPORT Company: PIAGGIO VIETNAM COMPANY LIMITED Student Class : Nguyễn Thị Thu Trang : K54N7 Student Code: 18D170342 HANOI, 2021 i HÀ NỘI - 2015 TABLE OF CONTENTS LIST OF IMAGES, CHARTS AND TABLES .iv 1.1.3 Piaggio's business The company operate with four separate business arms: 1.1.4 Some business results in recent years Work in the import-export industry in general, specifically the export of a company's products requires not only specialized knowledge of import-export but also the use of English skills The way to improve and use English well is to apply them in practice If you get to work in a business environment related to English as well as your expertise, you will make great progress in your English skills When facing difficulties in solving problems such as: receiving complaints from partners, international payments, checking documents, the best solution is to consult experienced people Moreover, I also need to learn and improve specialized knowledge about import- export as well as English ability to be able to better solve problems arising with foreign customers .9 Besides specialized knowledge, during the internship I learned a lot of new skills, especially improving language capital, agility, and flexibility in situations This helps me a lot for future work and adaptation to various work environments In order for a consignment to clear customs, the documents need to be processed and checked correctly So after a while, I learned to be patient and careful during work This will help a lot with my work 10 2.2.2 Difficulities .10 First, I still haven't been able to effectively apply my professional knowledge of business English in practice situations This caused a disadvantage in my internship progress .10 Finally, in addition to professional knowledge that needs to be cultivated, communicating in English and soft skills are a little bit difficult for me, for example, problem-solving skills, negotiating to ask for the price, and contacting the agent This requires both good skills and specialized knowledge In this process, there are also many issues such as high price competition, contacting the appropriate transport handler, At the beginning of my internship, it took me a while to get used to the operations of the export industry Because all must have solid knowledge, good concentration, and self-study during the internship 10 PART 3: THE REALITY OF USING ENGLISH AT PIAGGIO VIETNAM COMPANY .11 3.1 Using English in busniess at the company 11 In recent years, Vietnam's economy is developing strongly,import-export and logistics activities between countries or within the same country will play an important and pivotal role That entails the need for high-quality human resources who must have good foreign languages and soft skills In today's world, English plays a critical part in every business It will be the necessary key to open up many opportunities in trade with domestic and foreign markets, attract additional possible investors 11 ii Piaggio Vietnam Company is a multinational company with 100% investment capital in Italy Therefore, the need to use English in the company is a requirement compulsory for employees in all departments Because one of the basic criteria to apply to work here is to have an IELTS certificate of 6.5 or higher or good English communication All employees in the import-export department as well as in other departments at Piaggio can use English easily; language barriers are no longer a concern for the organization 11 In the export department, I see that the staff here are fluent in English because they have to deal with emails or phone calls with partners in English every day Besides, almost all contracts, documents, negotiations and transactions, etc with partners need English skills Hence, the use of English of each staff here is good and they hardly have any difficulties 11 3.2 Suggested solutions for using English problems in the company 11 REFERENCES 15 iii LIST OF ABBREVIATIONS No Terms English Meanings Vietnamese Meanings No Number Số Co Ltd Company Limited Công ty hữu hạn PNV PIAGGIO VietNam HR Human resources Quản trị nhân R&D Research and Nghiên cứu phát triển development APAC The Asia Pacific Hợp tác công nhận Châu Á- Accreditation Thái Bình Dương Cooperation 2W Two-wheeler Xe hai bánh PO Purchase oder Đơn đặt hàng L/C Letter of Credit Thư tín dụng 10 HS Harmonized Hệ thống hài hịa mơ tả Commodity Description mã hàng hóa and Coding System 11 Incoterm International Các điều khoản thương mại Commercial Term quốc tế LIST OF IMAGES, CHARTS AND TABLES Image 1.1 Logo of Piaggio Vietnam Chart 1.1 The management apparatus of Piaggio Vietnam company iv Table 2.1 Assigned tasks INTRODUCTION Today, with the strong development of globalization, English skills have become one of the mandatory factors from employers, especially for an import-export or v logistics employee Because in every stage of the working process, there will be contact with a lot of English such as documents, transaction emails, phone calls to agents or meetings and negotiating with foreign partners PIAGGIO Vietnam Co., Ltd is a company operating with 100% Italian investment capital The company operates in the field of manufacturing and trading components, spare parts, and high-class scooters for domestic and foreign markets To reach out to the world currently, English skills in the import-export department in particular and other departments in the company, in general, are considered an important key to developing business for the company The content of the report consists of parts: Part 1: Overview of PIAGGIO VIETNAM Part 2: Internship process in PIAGGIO VIETNAM Part 3: The reality of using English in PIAGGIO VIETNAM Part 4: Suggested thesis topic ACKNOWLEDGMENTS I have gratefully gained experience as an intern in Piaggio Vietnam After one month, I received a lot of knowledge to improve my practical skills and enhance my vi knowledge In addition, working in a real business environment also brings quite a few valuable experiences in using English in the export-import sector Although with the complicated development of the covid 19 pandemic that the whole city had to comply with directive 15 or directive 16, the management board of Thuong Mai University and Piaggio Vietnam company created the best conditions for me to intern and complete your report well First and foremost, I would like to thank my supervisor in this internship, Mrs Ha for her devoted assistance She created favorable conditions which gave me good opportunities to develop my knowledge and also my real experiences Besides, I would love to thank all of the staff at Piaggio Vietnam They were always willing to share their experiences, support me and welcome me with their open arms I might not finish my internship without their dedicated help Finally, I would like to express my gratitude to all teachers at the English Department of Thuong Mai University, who instructed and supported me a lot to fulfill the report I sincerely hope my teachers consider and support me in the process of doing the thesis Many thanks! Hanoi, October 15th 2021 vii PART 1: OVERVIEW OF PIAGGIO VIETNAM COMPANY LIMITED 1.1 General introduction about Piaggio Company Limited 1.1.1 Basic information about Piaggio Vietnam - Internation name: Piaggio Vietnam CO, LTD ( Abbreviation name: Piaggio Vietnam) - Headquarter adress: Lot M Binh Xuyen Industrial Zone, Vinh Phuc Province, Vietnam - Tax code: 2500288968 - Telephone: 0084-211-3593666 - Fax: 0084-211-3593466 - Website: http://www.piaggio.com.vn - Operation date: 2/10/2007 PIAGGIO Vietnam Co, Ltd (PVN) is 100% Italian capital from a European leader as a manufacturer of two-wheeled motor vehicles with brands are Piaggio and Vespa PIAGGIO Vietnam now becomes the strategic market of PIAGGIO Group and operates as the headquarters of Asia Pacific with steady growth, affirming the leading in the scooter market With more than 900 employees, PVN is the Group’s third-largest production operation, after Pontedera in the Italian province of Pisa, and Baramati (in the State of Maharashtra, the production site of its Indian arm, PIAGGIO Vehicles Private Ltd.) - Mission of company: + We are dedicated to the mobility of people and things through high-value products and services that redesign and improve our lifestyles + We are committed to broadening the horizons of our brands and products by constantly promoting technological innovation, uniqueness of design, attention to quality and safety, respecting communities and the environment + We are customer-driven The customer’s satisfaction, safety, pleasure and emotions come first We develop products to customer requirements, accompanying the changes in the ecosystem within which customers move - Values of company: customer value, shareholder value, people value, brand value , customer-focused innovation and internationalisation - Logo of Piaggio Vietnam Image 1.1 Logo of Piaggio Vietnam 1.1.2 Organizational structure Each organization needs to have an appropriate managerial and organizational structure in order to perform the management functions This is because the organization of management is critical and indispensable, it ensures strict monitoring of the company’s business situation The following is the diagram of the management apparatus of Piaggio Vietnam: GENERAL DIRECT VIETNA MMARK ET Sales & Dealer developmen t MANUFACTURI NG ADMISTRATIO N FINANCE AND CONTROL PURCHASIN G Industrial Management HR QUALIT Y Quality Assessment Marketing Manufacturin gQuality Public Relations Aftersales Vehicles Plant Engine Plant Quality Assurance New Product Quality AFTER SALES R&D STRATEGI C APAC Network development Moto product marketing & 2W intelligence Scooter product marketing Brand communication & research Logistics Technology and Maintanance Chart 1.1 The management apparatus of Piaggio Vietnam company 1.1.3 Piaggio's business The company operate with four separate business arms: + Producing and assembling: two-wheelers, scooters and motorbikes + Manufacturing and assembling parts and components + Import of motorcycles and complete motorcycles; also import of engines, details, and components of engines + Export of engines, engine parts and components, and parts, components, related accessories and replacement parts for motor vehicles 1.1.4 Some business results in recent years In the last years, the revenue of Piaggio Vietnam has achieved outstanding revenue: + In 2019: 6759 billion + In 2020: 7592 billion 1.2 The informations about Export Department - The responsibility of the Logistics Department at PNV aims to ensure the continuous improvement of Logistics activities in the Asia Pacific with the expected result of optimizing working capital and improving service time, Logistics cost, and quantity in all the Regions - In particular, the organizational structure includes the following areas: APAC Logistics: with responsibility for APAC Logistics Back Office related to the shipment of Vehicles to all APAC Customers Warehouse: with the main responsibility of controlling Vehicle stock, coordinating Vehicle export activities Import: with main responsibility for import customs clearance and inland transport to bring imported goods Transport Vietnam: with the main responsibility of Vehicle transportation Vehicle to Local Dealers Planning: with responsibility for APAC Logistics PO and master Production Planning Export : with the responsibility of export customs clearance, inland transport vehicles to over-sea customers - When I came to the company, I was assigned to work in the Export Department It includes detailed duties following: + Conduct transactions, negotiate and sign commercial contracts with customers + Making documents for shipments + Coordinate with forwarder to open declaration, make a booking + Manage and track orders and contracts + Checking books and documents for each export shipment + Making payments for export shipments (Coordinating with accountants, performing L/C opening activities, making bank guarantees.) PART 2: INTERNSHIP PROCESS IN PIAGGIO VIETNAM COMPANY LIMITED 2.1 Tasks in internship process Throughout the course of my four-week internship (from September 2020), I had a chance to work in the position of Export Department Since the internship period lasts only four weeks, adjustments must be made very quickly During the internship, I work full-time from Monday to Friday with timeline: - From am to 5.15 pm No Times Main activities Week From 20th September to 24th - Contacting with company, begin participating in the internship at Piaggio Vietnam - Working with the supervisor in setting up a schedule of activities for the entire internship process - Learning company rule, culture, busniess activities and research about each departments - Allocated to work in Export Department at company and being an internship - Get accquainted with office, my duties and responsibility Week From 27th September to 1st - Find out the company's export October products - Researching circulars, decrees, commodity policies and legal documents related to export products - Learn Incoterms, international payment methods Week From 4th October to 8th - Look up HS Code of 2-wheelers and components - Know how to use the import and export tariff - Support to reply to partner's email Week From 11th October to 15th - Learn and read to understand sample documents of the company's singleshipment export process - Participate in support to handle arising problems (if any) of an order - Submitting my weekly reports to supervisor on Saturday of each week by email or social network, according to supervisor preference Table 2.1 Assigned tasks 2.2 The difficulties and learned lessons 2.2.1 Personal experiences acquired Through weeks of internship at Piaggio Vietnam, I’ve got a lot of valuable working experiences and soft skills To me, these precious experiences will help me broden many work's opportunities in the future The following are some of the experiences that I achieved during my internship: Firstly, the internship gave me the opportunity to apply my knowledge of business English to real situations I received that my English application skills and English reflexes improved significantly through practice When I joined the company, I was able to take advantage of my business English which I learned during my four years of university These are knowledge related to economics, transactions, and commercial correspondence in English I can use the business English that I acquired at Thuong Mai University to my advantage After finishing my internship, I also understood my position as well as my strengths and weaknesses Besides, I had a great opportunity to meet and work with highly qualified staff With the help of my supervisor, I've worked out what I've accomplished and where I've been lacking through weekly practice and improvement Since then, I have acquired and supplemented the missing skills, contributing to better myself Secondly, during the internship, I also learned about the company's production process of an export shipment as well as reading and understanding the documents related to the consignment Working in a professional working environment has helped me practice discipline to abide by the rules and form a communication style in the workplace When I received the assignment from the manager, I tried to well and actively asked the colleagues in the company to ask for advice on what I still have questions or not understand After nearly a month training at Piaggio Vietnam, I have accumulated valuable lessons myself: Work in the import-export industry in general, specifically the export of a company's products requires not only specialized knowledge of import-export but also the use of English skills The way to improve and use English well is to apply them in practice If you get to work in a business environment related to English as well as your expertise, you will make great progress in your English skills When facing difficulties in solving problems such as: receiving complaints from partners, international payments, checking documents, the best solution is to consult experienced people Moreover, I also need to learn and improve specialized knowledge about import- export as well as English ability to be able to better solve problems arising with foreign customers Besides specialized knowledge, during the internship I learned a lot of new skills, especially improving language capital, agility, and flexibility in situations This helps me a lot for future work and adaptation to various work environments In order for a consignment to clear customs, the documents need to be processed and checked correctly So after a while, I learned to be patient and careful during work This will help a lot with my work 2.2.2 Difficulities First, I still haven't been able to effectively apply my professional knowledge of business English in practice situations This caused a disadvantage in my internship progress Secondly, the lack of experience and knowledge about the import and export industry such as Incoterm, documents for a consignment or international payment methods, check price to ship, etc., have made me spend a lot of time getting used to and adapt to the assigned tasks at the export department Sometimes, I even deal with delays in my handling of things Finally, in addition to professional knowledge that needs to be cultivated, communicating in English and soft skills are a little bit difficult for me, for example, problem-solving skills, negotiating to ask for the price, and contacting the agent This requires both good skills and specialized knowledge In this process, there are also many issues such as high price competition, contacting the appropriate transport handler, At the beginning of my internship, it took me a while to get used to the operations of the export industry Because all must have solid knowledge, good concentration, and self-study during the internship 10 PART 3: THE REALITY OF USING ENGLISH AT PIAGGIO VIETNAM COMPANY 3.1 Using English in busniess at the company In recent years, Vietnam's economy is developing strongly,import-export and logistics activities between countries or within the same country will play an important and pivotal role That entails the need for high-quality human resources who must have good foreign languages and soft skills In today's world, English plays a critical part in every business It will be the necessary key to open up many opportunities in trade with domestic and foreign markets, attract additional possible investors Piaggio Vietnam Company is a multinational company with 100% investment capital in Italy Therefore, the need to use English in the company is a requirement compulsory for employees in all departments Because one of the basic criteria to apply to work here is to have an IELTS certificate of 6.5 or higher or good English communication All employees in the import-export department as well as in other departments at Piaggio can use English easily; language barriers are no longer a concern for the organization In the export department, I see that the staff here are fluent in English because they have to deal with emails or phone calls with partners in English every day Besides, almost all contracts, documents, negotiations and transactions, etc with partners need English skills Hence, the use of English of each staff here is good and they hardly have any difficulties 3.2 Suggested solutions for using English problems in the company After the internship period, I realized that Piaggio Vietnam still has some problems to overcome to improve the quality of using English in the company Although the staff can communicate in English on a daily basis, their negotiation and presentation skills in English still have some limitations for them They not know how to convey information in an easy to understand, concise way to the audience Besides, 11 because it is a multinational company, the partners may come from many different countries, the accent will also be different, not the same as the standard British accent that we used to learn, so sometimes people’s content is difficult to understand Therefore, I would like to recommend the following measures: + Piaggio Vietnam company needs to organize more practical courses on skills: listening, speaking, presentation and negotiation, so that employees can improve their weak points as well as improve staff's English ability to handle work This also helps the company grow strongly and confidently trade with other countries +In addition to knowledge training, organizing English activities to promote communication in English PART 4: SUGGESTED THESIS TOPIC Indisputably, business activities are being more and more expanded with foreign partners, so English will be considered as a common language for international communication Especially for a multinational company like Piaggio, English is extremely important for each employee Good English communication ability not only supports the company's success through penetration into potential overseas markets but also promotes and develops sustainable relationships with international partners During my internship at the company, I noticed that most of the staff can communicate in English, but besides that, there are still some problems The staff is still not able to convey the information in English through the presentation effectively Another problem is that because they work with many partners in different countries, they will have difficulty in listening to understand and adapt to the voice and usage of words Therefore, speaking and listening skills are very important Understanding and increasing my export-import vocabulary is critical for me to put into practice during my internship This can be achieved by using their listening 12 skills, as hearing can acquaint them with new words and help them learn how to pronounce and use them correctly Consequently, my graduation thesis will be: "A study on the reality of employing English listening and presentation skills in the workplace of four-year students at ThuongMai University's English Department." 13 CONCLUSION During the internship at Piaggio Vietnam, I have experienced studying and working in a youthful and dynamic environment When I have just begun working I encountered many difficulties because of the amount of work that needs to be done However, then I gradually adapted and got used to the working environment and culture at the company and I was no longer startled when I went on to work for other organizations After one month of internship at Piaggio Vietnam, I think it was really a valuable time for me to learn practical experience about the working style, how to behave and communicate Above all, this gives me an opportunity to acquire new skills for myself, and have a clear orientation for my future career I had the opportunity to learn and investigate the company in general with the consent of the Faculty of English at Thuong Mai University and the board of directors of Piaggio Vietnam Through the internship with the enthusiastic guidance of all employees in the company, I had the opportunity to work and summarize this internship report I am looking forward to receiving feedback and contributing to this report so that it can be improved Ha Noi, October 15th 2021 (Students) Nguyen Thi Thu Trang 14 REFERENCES I would like to express my gratitude to the following researches for providing the very useful information sources so that I could complete this report: https://www.piaggiogroup.com/ Finance Department of Piaggio Vietnam Human Resources Department of Piaggio Vietnam 15