Tài liệu Đánh giá sự hài lòng của học sinh THCS ở huyện Châu Đức tỉnh Bà Ria-Vũng Tàu cho việc dạy học theo mô hình VNEN

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Chi tiết

5. Firdaus, A. (2005), “The development of HEdPERF: a new measuring instrument of service quality for higher education”, International Journal of Consumer Studies, online publication, 20 October

Sách, tạp chí

Tiêu đề:	The development of HEdPERF: a new measuring instrument of service quality for higher education
Tác giả:	Firdaus, A
Năm:	2005

9. Oliver, R.L. (1997), “Processing of the satisfaction response in consumption: a suggested framework and research propositions”, Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behaviour, No. 2, pp. 1-16

Sách, tạp chí

Tiêu đề:	Processing of the satisfaction response in consumption: a suggested framework and research propositions
Tác giả:	Oliver, R.L
Năm:	1997

7. Joseph, M. and Joseph, B. (1997). Service quality in education: a student perspective. Quality Assurance in Education, 5(1), pp.15-21

Khác

10. Parasuraman A., Berry L., Zeithaml V. (1988), The Service – Quality Puzzle, Business Horizons, Sep – Oct, pp35-43

Khác

11. Tse DK, Wilton PC. (1988), ―Models of Consumer Satisfaction Formation: An Extension.‖ Journal of Marketing Research, Vol. 25, No. 2, pp. 204–12

Khác

12. Vrana, V., Dimitriadis, S. & Karavasilis, G. (2015). Students’ perceptions of service quality at a Greek higher education institute. International Journal of Decision Sciences, Risk and Management, 6, 1, 80-102

Khác

13. Zeithaml, V. A. & M. J Britner (2000), Services marketing: Intergrating Customer Focus Across the Firm, Irwin McGraw- Hill

Khác

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