| Tài liệu tham khảo |
Loại |
Chi tiết |
| 1. Phạm Thị thu Hà (2011), Determinants of Customer Loyalty in Retail Banking in Ho Chi Minh City : Luận văn thạc sĩ |
Sách, tạp chí |
| Tiêu đề: |
Determinants of Customer Loyalty in Retail Banking in Ho Chi Minh City |
| Tác giả: |
Phạm Thị thu Hà |
| Năm: |
2011 |
|
| 2. Trần Nguyễn Anh Tuấn (2014), Factors affecting customer loyalty in the Vietnamese banking industry |
Sách, tạp chí |
| Tiêu đề: |
Trần Nguyễn Anh Tuấn (2014) |
| Tác giả: |
Trần Nguyễn Anh Tuấn |
| Năm: |
2014 |
|
| 3. Đỗ Công Biên (2011), The impact of bank service quality on customer loyalty: A study of banks in Ho Chi Minh cityTiếng Anh |
Sách, tạp chí |
| Tiêu đề: |
Đỗ Công Biên (2011), "The impact of bank service quality on customer loyalty: A study of banks in Ho Chi Minh city |
| Tác giả: |
Đỗ Công Biên |
| Năm: |
2011 |
|
| 4. Abu Bakar, J. (2015). Behavioural intentions in the Malaysian retail banking industry: an empirical analysis. Lincoln University |
Sách, tạp chí |
| Tiêu đề: |
Behavioural intentions in the Malaysian retail banking industry: an empirical analysis |
| Tác giả: |
Abu Bakar, J |
| Năm: |
2015 |
|
| 5. Beerli, A., Martin, J. D., & Quintana, A. (2004). A model of customer loyalty in the retail banking market. European journal of marketing, 38(1/2), 253-275 |
Sách, tạp chí |
| Tiêu đề: |
European journal of marketing, 38 |
| Tác giả: |
Beerli, A., Martin, J. D., & Quintana, A |
| Năm: |
2004 |
|
| 6. Bravo, R., Montaner, T., & Pina, J. M. (2010). Corporate brand image in retail banking: development and validation of a scale. The Service Industries Journal, 30, 1199-1218 |
Sách, tạp chí |
| Tiêu đề: |
The Service Industries Journal, 30 |
| Tác giả: |
Bravo, R., Montaner, T., & Pina, J. M |
| Năm: |
2010 |
|
| 7. Cockrill, A., Goode, M. M., & Beetles, A. (2009). The critical role of perceived risk and trust in determining customer satisfaction with automated banking channels.Services Marketing Quarterly, 30, 174-193 |
Sách, tạp chí |
| Tiêu đề: |
Services Marketing Quarterly, 30 |
| Tác giả: |
Cockrill, A., Goode, M. M., & Beetles, A |
| Năm: |
2009 |
|
| 8. Deb, M., & Chavali, K. (2010). Significance of trust and loyalty during financial crisis: A study on customer behavior of Indian banks. South asian journal of management, 17, 43 |
Sách, tạp chí |
| Tiêu đề: |
South asian journal of management, 17 |
| Tác giả: |
Deb, M., & Chavali, K |
| Năm: |
2010 |
|
| 9. Fullerton, G. (2011). Creating advocates: The roles of satisfaction, trust and commitment. Journal of Retailing and Consumer Services, 18, 92-100 |
Sách, tạp chí |
| Tiêu đề: |
Journal of Retailing and Consumer Services, 18 |
| Tác giả: |
Fullerton, G |
| Năm: |
2011 |
|
| 10. Idrees, Z., & Xinping, X. (2017). Impact of banking relationship characteristic on service quality dimensions and customer retention. Int. J. Acad. Res. Econ. Manag |
Sách, tạp chí |
| Tiêu đề: |
Idrees, Z., & Xinping, X. (2017). Impact of banking relationship characteristic on service quality dimensions and customer retention |
| Tác giả: |
Idrees, Z., & Xinping, X |
| Năm: |
2017 |
|
| 11. Karunaratna, A., & Kumara, P. (2018). Determinants of customer loyalty: A literature review. Journal of Customer Behaviour, 17(1-2), 49-73 |
Sách, tạp chí |
| Tiêu đề: |
Journal of Customer Behaviour, 17 |
| Tác giả: |
Karunaratna, A., & Kumara, P |
| Năm: |
2018 |
|
| 12. Levesque, T., & McDougall, G. H. (1996). Determinants of customer satisfaction in retail banking. International Journal of Bank Marketing, 14, 12-20 |
Sách, tạp chí |
| Tiêu đề: |
International Journal of Bank Marketing, 14 |
| Tác giả: |
Levesque, T., & McDougall, G. H |
| Năm: |
1996 |
|
| 15. Rahi, S., Ghani, M. A., & Alnaser, F. M. (2017). The influence of e-customer services and perceived value on brand loyalty of banks and internet banking adoption: a structural equation model (SEM). The Journal of Internet Banking and Commerce, 22, 1-18 |
Sách, tạp chí |
| Tiêu đề: |
The Journal of Internet Banking and Commerce, 22 |
| Tác giả: |
Rahi, S., Ghani, M. A., & Alnaser, F. M |
| Năm: |
2017 |
|
| 16. Sahin, A., Zehir, C., & Kitapỗı, H. (2011). The effects of brand experiences, trust and satisfaction on building brand loyalty; an empirical research on global brands.Procedia-Social and Behavioral Sciences, 24, 1288-1301 |
Sách, tạp chí |
| Tiêu đề: |
Procedia-Social and Behavioral Sciences, 24 |
| Tác giả: |
Sahin, A., Zehir, C., & Kitapỗı, H |
| Năm: |
2011 |
|
| 17. Sari, N. (2018). Service Quality, Company Image, Trust and Its Influence On Customers’ Satisfaction and Loyalty at Bank Shariah Mandiri (BSM) Meulaboh Branch Office. Jurnal Ilmiah Peuradeun, 6, 235-252 |
Sách, tạp chí |
| Tiêu đề: |
Jurnal Ilmiah Peuradeun, 6 |
| Tác giả: |
Sari, N |
| Năm: |
2018 |
|
| 18. Van Esterik-Plasmeijer, P. W., & van Raaij, W. F. (2017). Banking system trust, bank trust, and bank loyalty. International Journal of Bank Marketing, 35, 97-111 |
Sách, tạp chí |
| Tiêu đề: |
International Journal of Bank Marketing, 35 |
| Tác giả: |
Van Esterik-Plasmeijer, P. W., & van Raaij, W. F |
| Năm: |
2017 |
|
| 19. Varshney, N. K. (2016). Exploring Service Quality, Switching Barriers and Customer Loyalty: Mediating Role of Switching Barriers. Journal of Marketing and |
Sách, tạp chí |
| Tiêu đề: |
Varshney, N. K. (2016). Exploring Service Quality, Switching Barriers and Customer Loyalty: Mediating Role of Switching Barriers |
| Tác giả: |
Varshney, N. K |
| Năm: |
2016 |
|
| 13. Mabkhot, H. A., Shaari, H., & Salleh, S. M. (2017). The influence of brand image and brand personality on brand loyalty, mediating by brand trust: An empirical study. Jurnal Pengurusan (UKM Journal of Management), 50 |
Khác |
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| 14. Nsiah, R., & A Mensah, A. (2014). The effect of service quality on customer retention in the banking industry in Ghana: A case study of Asokore Rural Bank Limited. The Effect of Service Quality on Customer Retention in the Banking Industry in Ghana: A Case Study of Asokore Rural Bank Limited (September 9, 2014) |
Khác |
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