Slide đại cương về lãnh đạo trong tổ chức chaptet 10 leading self managed teams

LEADERSHIP: ng c om Theory, Application, Skill Development co 2d Edition ng th an Robert N Lussier and Christopher F Achua du o This presentation edited and enhanced by: cu u George W Crawford Asst Prof of Mgmt Clayton College & State University Morrow, GA 30260 georgecrawford@mail.clayton.edu 9-1 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt th an co ng c om Chapter cu u du o ng Leading Self-Managed Teams 9-2 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt • • • ng co an th ng du o u • Nature of self-managed teams Difference between traditional & SMT Benefits of SMT Challenges of implementing SMT effectively Guidelines for improving SMT effectiveness stages of group development Role of team facilitator in SMT Distributed leadership in SMT cu • • • • c om Chapter Learning Outcomes 9-3 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt .c om Self-Managed Teams; Also Known As cu u du o ng th an co ng • Self-directing teams • Self-maintaining teams • Self-leading teams • Self-regulated teams 9-4 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt u du o ng th an co ng Operate without managerial supervision High job satisfaction High commitment Make structural and operational decisions Responsible for tasks as a collective whole Variety of technical skills Versatile and flexible cu • • • • • • • c om Nature of Self-Managed Teams 9-5 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt SMT ng Characteristics c om Differences from Traditional Teams Traditional Within the team Outside the team Team member role Interchangeable Fixed Accountability Team Individual Work effort Cohesive Divided Flexible Fixed Multiskilled Specialized an th ng du o u cu Task design co Leadership Skills 9-6 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt Self-Managed Teams cu u du o ng th an co ng c om Relatively autonomous work groups in which the responsibilities and obligations traditionally maintained by management have been transferred to a group of people who perform a complex task with highly interdependent activities 9-7 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt Make Operating Decisions c om SelfManaged Teams Are Usually Empowered to: th an co ng Assign Work Acquire Supplies & Materials du o cu u Create Task Procedures ng Plan Schedules Interact with Customers Perform Team Member Evaluations Deal with Conflicts 9-8 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt .c om Characteristics of Effective Self-Managed Teams cu u du o ng th an co ng • Have clear missions & high performance standards • Take stock of equipment, training facilities, & other resources team needs • Devote significant time to planning & organizing to use available resources & assess members technical skills • High levels of communication 9-9 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt Stronger Commitment c om Improved Quality and Efficiency th an Lower Turnover / Absenteeism Faster Product Development Flexibility Dealing with Personnel Shortages cu u du o ng Potential Benefits of Using Self-Managed Team co ng More Satisfied Employees Helps Solve Problems & Suggest Improvements 9-10 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt .c om SMT Facilitator Team Building Activities cu u du o ng th an co ng • Highlight mutual interests of team members • Increase team identification • Use team-oriented incentives to foster teamwork 9-26 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt ng co cu u du o ng th an A collection of roles and behaviors that can be divided, shared, rotated, and used sequentially or concomitantly in a SMT environment .c om Distributed Leadership 9-27 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt ng co an th cu u du o ng • Organizing role • Envisioning role • Social role • Networking role c om Distributed Leadership Practice in SMTs 9-28 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt ng co • Team Empowerment c om High-Involvement Management cu u du o ng th an • Moves power, information, knowledge, and rewards further down the organization 9-29 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt ng co cu u du o ng th an • What is the depth of decision-making latitude commonly found in self-managed teams? c om Discussion Question 9-30 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt u du o ng th an co ng Describe key characteristics of effective SMTs cu ? ? ? ? c om Discussion Question 9-31 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt .c om Discussion Question cu u du o ng th an co ng • Briefly discuss some of the potential benefits of using self-managed teams • Briefly discuss some of the potential benefits of using self-managed teams 9-32 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt .c om Discussion Question cu u du o ng th an co ng How many members should a selfmanaged team have? 9-33 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt ng co cu u du o ng th an What is the role of a champion? c om Discussion Question 9-34 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt .c om Discussion Question cu u du o ng th an co ng Why SMTs need top management support? 9-35 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt Discussion Question cu u du o ng th an co ng c om Why SMTs need strong and experienced facilitators? 9-36 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt .c om Discussion Question cu u du o ng th an co ng What is the difference between distributive leadership and highinvolvement management? 9-37 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt ng Forming Storming Norming Performing cu u du o ng th an co Do all teams go through all stages of development? c om Discussion Question 9-38 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt .c om Discussion Question 10 cu u du o ng th an co ng Do commitment and competence increase through each stage of team development? 9-39 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt .c om Discussion Question 11 cu u du o ng th an co ng Describe the four success factors that, if present, can ensure the effectiveness of selfmanaged teams 9-40 Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com https://fb.com/tailieudientucntt ... https://fb.com/tailieudientucntt .c om Self- Managed Teams; Also Known As cu u du o ng th an co ng • Self- directing teams • Self- maintaining teams • Self -leading teams ã Self- regulated teams 9-4 Copyright â2004... Briefly discuss some of the potential benefits of using self- managed teams • Briefly discuss some of the potential benefits of using self- managed teams 9-32 Copyright ©2004 by South-Western, a division... ng th an co ng c om • Explains what self- managed teams can for the organization • Communicates responsibilities, rules, & norms to the teams • Ensures that teams meet the goals and needs of the