Mục tiêu của đề tài là phân tích và đo lường thực trạng chất lượng dịch vụ viễn thông di động của Công ty Dịch vụ Viễn thông VinaPhone; đề xuất giải pháp nâng cao chất lượng dịch vụ viễn thông di động của Công ty Dịch vụ Viễn thông VinaPhone.
ong dong y Percent Valid Percent Cumulative Percent 9.0 9.0 9.0 Khong dong y 11 11.0 11.0 20.0 Binh thuong 23 23.0 23.0 43.0 Dong y 42 42.0 42.0 85.0 Hoan toan dong y 15 15.0 15.0 100.0 100 100.0 100.0 Valid Total DC4 Hoan toan khong dong y Frequency Percent Valid Percent Cumulative Percent 7.0 7.0 7.0 Khong dong y 11 11.0 11.0 18.0 Binh thuong 11 11.0 11.0 29.0 Dong y 42 42.0 42.0 71.0 Hoan toan dong y 29 29.0 29.0 100.0 100 100.0 100.0 Valid Total HH1 Frequency Percent Valid Percent Cumulative Percent Hoan toan khong dong y 3.0 3.0 3.0 Khong dong y 9.0 9.0 12.0 Binh thuong 35 35.0 35.0 47.0 Dong y 35 35.0 35.0 82.0 Hoan toan dong y 18 18.0 18.0 100.0 100 100.0 100.0 Valid Total HH2 Frequency Hoan toan khong dong y Percent Valid Percent Cumulative Percent 2.0 2.0 2.0 Khong dong y 10 10.0 10.0 12.0 Binh thuong 16 16.0 16.0 28.0 Dong y 44 44.0 44.0 72.0 Hoan toan dong y 28 28.0 28.0 100.0 100 100.0 100.0 Valid Total HH3 Frequency Percent Valid Percent Cumulative Percent Hoan toan khong dong y 1.0 1.0 1.0 Khong dong y 8.0 8.0 9.0 Binh thuong 24 24.0 24.0 33.0 Dong y 41 41.0 41.0 74.0 Hoan toan dong y 26 26.0 26.0 100.0 100 100.0 100.0 Valid Total HH4 Frequency Hoan toan khong dong y Percent Valid Percent Cumulative Percent 1.0 1.0 1.0 Khong dong y 10 10.0 10.0 11.0 Binh thuong 31 31.0 31.0 42.0 Dong y 32 32.0 32.0 74.0 Hoan toan dong y 26 26.0 26.0 100.0 100 100.0 100.0 Valid Total HH5 Frequency Hoan toan khong dong y Percent Valid Percent Cumulative Percent 1.0 1.0 1.0 Khong dong y 15 15.0 15.0 16.0 Binh thuong 31 31.0 31.0 47.0 Dong y 31 31.0 31.0 78.0 Hoan toan dong y 22 22.0 22.0 100.0 100 100.0 100.0 Valid Total KN1 Hoan toan khong dong y Frequency Percent Valid Percent Cumulative Percent 4.0 4.0 4.0 Khong dong y 14 14.0 14.0 18.0 Binh thuong 33 33.0 33.0 51.0 Dong y 32 32.0 32.0 83.0 Hoan toan dong y 17 17.0 17.0 100.0 100 100.0 100.0 Valid Total KN2 Frequency Hoan toan khong dong y Percent Valid Percent Cumulative Percent 5.0 5.0 5.0 Khong dong y 13 13.0 13.0 18.0 Binh thuong 29 29.0 29.0 47.0 Dong y 39 39.0 39.0 86.0 Hoan toan dong y 14 14.0 14.0 100.0 100 100.0 100.0 Valid Total KN3 Frequency Hoan toan khong dong y Percent Valid Percent Cumulative Percent 2.0 2.0 2.0 Khong dong y 14 14.0 14.0 16.0 Binh thuong 24 24.0 24.0 40.0 Dong y 42 42.0 42.0 82.0 Hoan toan dong y 18 18.0 18.0 100.0 100 100.0 100.0 Valid Total KN4 Hoan toan khong dong y Frequency Percent Valid Percent Cumulative Percent 8.0 8.0 8.0 Khong dong y 10 10.0 10.0 18.0 Binh thuong 25 25.0 25.0 43.0 Dong y 39 39.0 39.0 82.0 Hoan toan dong y 18 18.0 18.0 100.0 100 100.0 100.0 Valid Total GT1 Frequency Hoan toan khong dong y Percent Valid Percent Cumulative Percent 5.0 5.0 5.0 Khong dong y 18 18.0 18.0 23.0 Binh thuong 40 40.0 40.0 63.0 Dong y 27 27.0 27.0 90.0 Hoan toan dong y 10 10.0 10.0 100.0 100 100.0 100.0 Valid Total GT2 Frequency Hoan toan khong dong y Percent Valid Percent Cumulative Percent 3.0 3.0 3.0 Khong dong y 16 16.0 16.0 19.0 Binh thuong 29 29.0 29.0 48.0 Dong y 38 38.0 38.0 86.0 Hoan toan dong y 14 14.0 14.0 100.0 100 100.0 100.0 Valid Total GT3 Hoan toan khong dong y Frequency Percent Valid Percent Cumulative Percent 7.0 7.0 7.0 Khong dong y 12 12.0 12.0 19.0 Binh thuong 42 42.0 42.0 61.0 Dong y 28 28.0 28.0 89.0 Hoan toan dong y 11 11.0 11.0 100.0 100 100.0 100.0 Valid Total PHỤ LỤC PHỤ LỤC