TR i H c Qu c Gia Tp H Chí Minh NG I H C BÁCH KHOA Chuyên ngành : Q ! "# $% " &'(" & LU N V N TH C S TP H CHÍ MINH, tháng 07 n m 2007 CƠNG TRÌNH C HỒN THÀNH T I TR NG I H C BÁCH KHOA I H C QU C GIA TP H CHÍ MINH Cán b h ng d n khoa h c : TS.V( ) * " + Cán b ch m nh n xét : Cán b ch m nh n xét : Lu n v n th c s TH C S TR NG cb ov t iH I NG CH M B O V LU N V N I H C BÁCH KHOA, ngày tháng n m C NG HOÀ XÃ H I CH NGHIÃ VI T NAM I H C QU C GIA TP HCM TR NG I H C BÁCH KHOA c L p - T Do - H nh Phúc -oOo Tp HCM, ngày 11 tháng 07 n m 2007 NHI M V LU N V N TH C S H tên h c viên: NGUY , - Gi i tính: Nam N!i sinh: /( 0& 1% " & Ngày, tháng, n m sinh: 23-02-1980 Chuyên ngành: Qu ! "# $% " &'(" & Khoá (N m trúng tuy"n): 2005 1- TÊN TÀI: 2- NHI M V LU N V N: - X 23 4$"& 23 & "& & " !5 & "74(3& 59 : ; < "73 23 = &(2 (5< (5< %"& > 2+ % ? @ >A 4(9 : ; "73 23 & "& & "" + / - Xem B ? 25>( %C " &? @ % : )3 23 & "& & " 3& 59 : ; < "73 23 = &( (5< (D ; 2%E : < & %9 ( "7 !3 23 "& F "D % ? F "D ? 23 = &( (5< (" + / 3- NGÀY GIAO NHI M V : 15-02-2007 4- NGÀY HOÀN THÀNH NHI M V : 11-07-2007 5- H VÀ TÊN CÁN B H NG D N: Ti!" #$% &' () # *+ N i dung # c !ng Lu n v n th c s CÁN B H NG D N (H tên ch$ ký) ã cH i ng Chuyên Ngành thông qua CH NHI M B MÔN QU N LÝ CHUYÊN NGÀNH (H tên ch$ ký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( 9: ; "7 /c/L/ & : ; "7 &2 &5 &@ & (F "7 % " D6 3; ) >P /c/c/ ? & ( < 3&.&F "5 3&W : ) 9% ? @ /c/c/[/ &F "5 3&>(F 5! /c/c/L/ &F "5 3&"&F "5 (8 /c/c/[/ &F "5 3&>(8 % C "& ? @ /c/c/L/ &F "5 3&.&F "R % ? @ EF Lk L_ L_ c[ cL cL cd cZ cZ cj cj cj 678#4 !" ? G*(: 462 !A # 7> * /[/ % ; % & % ? @ /L/ (F 5! >P /L/[/ ) & ( /L/L/ (F 5! >P /c/ &F "5 3&42 "&7%2 E ;R (@ &"7 ( /c/[/ ? @ E (8 % "3 @ +# ("R3& 9.& /c/[/[/ &"7 ( 3&8 9: ; < "7 3= & ( 46 ( 5< ( /c/[/L/ &"7 ( >: 34 (@ &6 % 9(6 "7 !3 "&F "D % ? F " /c/L/ &F "5 3&"&F "5 (8 = &2 >.&2` /c/L/[/ &"7 ( 3&8 9: ; < "7 3= & ( 46 ( 5< ( /c/L/L/ &"7 ( >: 34 (@ &6 % 9(6 "7 D ? 3= & (2 46 ( 5< ( !"&F "D % ? F " /c/L/c/ % ? @3& ] "&9 < % >(F & M "&"7& % ? F " 3: /d/ % ? T >4 $ "&>(F & M "&"7& % ? F " 3: /d/[/ % ? T >4 $ "&5 "&.&F "R % ? @ 7% : )3 35 &6 "&.&0 " # ("7 &"7 ( 3&8 9: ; < "7 !3 3= & ( 46 ( 5< ( HI c\ c\ c\ c_ dc dd dd dj d\ d\ ZL Zc ZZ ZZ /d/L/ % ? T >4 $ "&>(F & M "&9+ &+ ? /Z/ &F "5 3&E : < = &2 3R % ? @ 7% : )&% "& (2 >"7& % ? 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m "E (D ; %D % ? @ 405 :4 (T %>; %5 #"7 R $= + ) & @ 5D6 3+ ? 85 (8 = &2 3 !C # M "&E! "B = % "&W ( "& / (2 ) "7 3& "&9 9+ W (D M E( 3 "&6 ) "& 4< (W ( "&"7& % ? @ 7%6= % "&"7& % ? @ >3 ! + ) D6&@ 54 ? 03&2 # (< "7 &6 "7 404 ? " 3(F "7 52 46 ( 5< (A &2 5 # % ? 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T "4 : ; < W< "7 "&V >I ] (*R62T &(/ 2W&:0(> W2 !" # Total Variance Explained Initial Eigenvalues Component Total Extraction Sums of Squared Loadings Rotation Sums of Squared Loadings % of Cumulative Total % of Cumulative Total Variance % Variance % 9.897 43.028 43.028 9.897 43.028 43.028 4.314 1.831 7.963 50.991 1.831 7.963 50.991 3.326 1.637 7.115 58.106 1.637 7.115 58.106 2.832 1.305 5.675 63.781 1.305 5.675 63.781 2.655 1.029 4.473 68.255 1.029 4.473 68.255 2.572 802 3.487 71.742 748 3.254 74.996 672 2.921 77.917 559 2.432 80.349 10 503 2.187 82.536 Extraction Method: Principal Component Analysis % of Cumulative Variance % 18.755 18.755 14.463 33.217 12.312 45.529 11.544 57.073 11.181 68.255 6*/ */ UP 6(A # \ 06 &< 2G*+ *+!" # \ #6-&1 Model Summary R Model R Square Adjusted R Std Error Square of the Estimate 670 449 446 51513 764 583 579 44904 771 594 588 44433 a Predictors: (Constant), SERVICE b Predictors: (Constant), SERVICE, SKILL c Predictors: (Constant), SERVICE, SKILL, TECH Change Statistics R Square F Change Change 449 154.734 135 61.050 011 5.022 df1 df2 1 190 189 188 Sig F Change 000 000 026 6*/ */ CP 6(A # \ 06 6(A #-2 !1 ? 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F A LYYL 3& ( o% "W (hEi ( "7 # (< "7 i XO +> J 06 5\ 06 4(#4 H tên: , Ngày, tháng, n m sinh: 23-02-1980 N!i sinh: Tp.H( 0& 1% " & %a ch& liên l c: 11 : ; " 7[ d & : ; " 7% " & ( F " A C @ " &!: A /( 0& 1% " & / QUÁ TRÌNH ÀO T O i[ _ _ ki L Y Y c I( < < % & ( < 3O & & ( /( 0& 1% " &" 76 " & % ? @ " i % ? @ "5 : ! iL Y Y di L Y Y Z I( < 39 ; &+ ? T "4 ( T %+ ) & @ 5E" % " &5 ? 5< %5 # : ; " < %& ( < 3O & & ( /( 0& 1% " & iL Y Y Zi + I( < 39 ; 3(& ( < 3" 76 " &N ! "# $% " &'(" &5< % # : ; " 74< % & ( < 3O & & ( /( 0& 1% " & QUÁ TRÌNH CƠNG TÁC Y d e L Y Y cw + I( F " 752 35< % ( F " 75 + % ? @ >/ ... VI T NAM I H C QU C GIA TP HCM TR NG I H C BÁCH KHOA c L p - T Do - H nh Phúc -oOo Tp HCM, ngày 11 tháng 07 n m 2007 NHI M V LU N V N TH C S H tên h c viên: NGUY , - Gi i tính: Nam N!i