| Tài liệu tham khảo |
Loại |
Chi tiết |
| [1] Psomas, I., Pantouvakis, A., & Kafetzopoulos, D. P. (2013). The impact of ISO 9001 effectiveness on the performance of service companies. Managing Service Quality: An International Journal, Vol. 23 Iss: 2, pp.149 - 164 |
Sách, tạp chí |
| Tiêu đề: |
Managing Service Quality: An International Journal |
| Tác giả: |
Psomas, I., Pantouvakis, A., & Kafetzopoulos, D. P |
| Năm: |
2013 |
|
| [4] Elmuti (1996). World-Class Standards for Global Competitiveness: An Overview of ISO 9000. Industrial Management, Vol. 38, No.5, September/October 1996 |
Sách, tạp chí |
| Tiêu đề: |
Industrial Management |
| Tác giả: |
Elmuti |
| Năm: |
1996 |
|
| [5] Mallak, L., Bringelson, L. & David M. Lyth (1997). A cultural study of ISO 9000 certification. International Journal of Quality & Reliability Management, Vol. 14 Iss:4, pp.328 - 348 |
Sách, tạp chí |
| Tiêu đề: |
International Journal of Quality & Reliability Management |
| Tác giả: |
Mallak, L., Bringelson, L. & David M. Lyth |
| Năm: |
1997 |
|
| [6] Sun, H. (2000). A comparison of quality management practices in Shanghai and Norwegian manufacturing companies. International Journal of Quality & Reliability Management, Vol. 17 Iss: 6, pp.636 - 660 |
Sách, tạp chí |
| Tiêu đề: |
International Journal of Quality & Reliability Management |
| Tác giả: |
Sun, H |
| Năm: |
2000 |
|
| [7] Terziovski et al (1997). The business value of quality management systems certification: evidence from Australia and New Zealand. Journal of Operations Management, Vol 15 No.1 |
Sách, tạp chí |
| Tiêu đề: |
Journal of Operations Management |
| Tác giả: |
Terziovski et al |
| Năm: |
1997 |
|
| [8] Singels, J., Ruởl, G., & Water, H. (2001). ISO 9000 series ‐ Certification and performance. International Journal of Quality & Reliability Management, Vol. 18 Iss:1, pp.62 - 75 |
Sách, tạp chí |
| Tiêu đề: |
International Journal of Quality & Reliability Management |
| Tác giả: |
Singels, J., Ruởl, G., & Water, H |
| Năm: |
2001 |
|
| [9] McLachlan, V. N. (1996). In praise of ISO 9000. The TQM Magazine, Vol. 8 Iss: 3, pp.21 - 23 |
Sách, tạp chí |
| Tiêu đề: |
The TQM Magazine |
| Tác giả: |
McLachlan, V. N |
| Năm: |
1996 |
|
| [10] Brown, A., Wiele, T., & Loughton, K. (1998). Smaller enterprises’ experiences with ISO 9000. International Journal of Quality & Reliability Management, Vol. 15 Iss:3, pp.273 - 285 |
Sách, tạp chí |
| Tiêu đề: |
International Journal of Quality & Reliability Management |
| Tác giả: |
Brown, A., Wiele, T., & Loughton, K |
| Năm: |
1998 |
|
| [11] Sumaedi, S. and Yarmen, M. (2015). The Effectiveness of ISO 9001 Implementation in Food Manufacturing Companies: A Proposed Measurement Instrument. Procedia Food Science, Vol 3, pp.436 - 444 |
Sách, tạp chí |
| Tiêu đề: |
Procedia Food Science |
| Tác giả: |
Sumaedi, S. and Yarmen, M |
| Năm: |
2015 |
|
| [12] Chiarini, A. (2015). Effect of ISO 9001 non-conformity process on cost of poor quality in capital-intensive sectors. International Journal of Quality & Reliability Management, Vol. 32 Iss: 2, pp.144 - 155 |
Sách, tạp chí |
| Tiêu đề: |
International Journal of Quality & Reliability Management |
| Tác giả: |
Chiarini, A |
| Năm: |
2015 |
|
| [13] Basaran, B. (2016). The effect of ISO quality management system standards on industrial property rights in Turkey. World Patent Information, Vol. 45, pp.33-46 [14] Walker, R.H. and Johnson, L.W. (2009). Signaling intrinsic service quality and value via accreditation and certification. Managing Service Quality, Vol. 19 No. 1, pp.85-105 |
Sách, tạp chí |
| Tiêu đề: |
World Patent Information," Vol. 45, pp.33-46 [14] Walker, R.H. and Johnson, L.W. (2009). Signaling intrinsic service quality and value via accreditation and certification. "Managing Service Quality |
| Tác giả: |
Basaran, B. (2016). The effect of ISO quality management system standards on industrial property rights in Turkey. World Patent Information, Vol. 45, pp.33-46 [14] Walker, R.H. and Johnson, L.W |
| Năm: |
2009 |
|
| [18] O’Mara, C.E., Hyland, P.W. and Chapman, R.L. (1998). Performance measurement and strategic change. Managing Service Quality, Vol. 8 No. 3, pp. 178-82 |
Sách, tạp chí |
| Tiêu đề: |
Managing Service Quality |
| Tác giả: |
O’Mara, C.E., Hyland, P.W. and Chapman, R.L |
| Năm: |
1998 |
|
| [19] Lee, P.K.C., To, W.M. & Yu, B.T.W. (2009). The implementation and performance outcomes of ISO 9000 in service organizations: an empirical taxonomy. International Journal of Quality and Reliability Management, Vol. 26 No. 7, pp. 646-62 |
Sách, tạp chí |
| Tiêu đề: |
International Journal of Quality and Reliability Management |
| Tác giả: |
Lee, P.K.C., To, W.M. & Yu, B.T.W |
| Năm: |
2009 |
|
| [20] McAdam, R. and Canning, N. (2001). ISO in the service sector: perceptions of small professional firms. Managing Service Quality, Vol. 11 No. 2, pp. 80-92 |
Sách, tạp chí |
| Tiêu đề: |
Managing Service Quality |
| Tác giả: |
McAdam, R. and Canning, N |
| Năm: |
2001 |
|
| [21] Singh, P.J. and Mansour-Nahra, P. (2006). ISO 9000 in the public sector: a successful case from Australia. The TQM Magazine, Vol. 18 No. 2, pp. 131-42 |
Sách, tạp chí |
| Tiêu đề: |
The TQM Magazine |
| Tác giả: |
Singh, P.J. and Mansour-Nahra, P |
| Năm: |
2006 |
|
| [22] Augustyn, M.M. and Pheby, J.D. (2000). ISO 9000 and performance of small tourism enterprises: a focus on Westons Cider Company. Managing Service Quality, Vol. 10 No. 6, pp. 374-88 |
Sách, tạp chí |
| Tiêu đề: |
Managing Service Quality |
| Tác giả: |
Augustyn, M.M. and Pheby, J.D |
| Năm: |
2000 |
|
| [15] ISO (2008). The ISO survey of ISO 9001:2000 and ISO 14001 certificates up the end of 2006. www.iso.org/iso/survey2006.pdf/ |
Khác |
|
| [16] ISO 9001:2000 (2000). Quality Management Systems – Requirements. Hellenic Body for Standardisation (ELOT), Athens |
Khác |
|
| [17] ISO 9001:2008 (2008). Quality Management Systems – Requirements. Hellenic Body for Standardisation (ELOT), Athens |
Khác |
|