a N of Items 786 Item-Total Statistics Corrected Item- Cronbach's Scale Mean if Scale Variance Total Alpha if Item Item Deleted if Item Deleted Correlation Deleted DU1 6.55 2.635 570 767 DU2 6.00 2.333 641 693 DU3 6.32 2.142 672 658 Yếu tố giá cảm nhận (GC): Kết Cronbach’s Alpha yếu tố giá cảm cảm nhận Reliability Statistics Cronbach's Alpha N of Items 834 Item-Total Statistics GC1 Corrected Item- Cronbach's Scale Mean if Scale Variance Total Alpha if Item Item Deleted if Item Deleted Correlation Deleted 7.76 1.775 643 818 GC2 7.62 1.465 697 772 GC3 7.42 1.587 753 713 Sự hài lòng chất lượng dịch vụ cho vay tiêu dùng (HL) Kết Cronbach’s Alpha yếu tố Sự hài lòng chất lượng dịch vụ cho vay tiêu dùng Reliability Statistics Cronbach's Alpha N of Items 834 Item-Total Statistics Corrected Item- Cronbach's Scale Mean if Scale Variance Total Alpha if Item Item Deleted if Item Deleted Correlation Deleted GC1 7.76 1.775 643 818 GC2 7.62 1.465 697 772 GC3 7.42 1.587 753 713 Phục lục 06: Phân tích nhân tố biến độc lập: KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling 798 Adequacy Bartlett's Test of Sphericity Approx Chi-Square 1877.296 df 253 Sig .000 Communalities Extractio Initial n TC1 1.000 538 TC2 1.000 546 TC3 1.000 662 TC4 1.000 466 TC5 1.000 448 PV1 1.000 640 PV2 1.000 721 PV3 1.000 670 PV4 1.000 573 HH1 1.000 615 HH2 1.000 671 HH3 1.000 693 HH4 1.000 605 DC1 1.000 597 DC2 1.000 726 DC3 1.000 637 DC4 1.000 725 DU1 1.000 654 DU2 1.000 712 DU3 1.000 751 GC1 1.000 694 GC2 1.000 745 GC3 1.000 796 Extraction Method: Principal Component Analysis Total Variance Explained Com pone Initial Eigenvalues nt Total Extraction Sums of Rotation Sums of Squared Squared Loadings Loadings % of Cumulat % of Cumulat Variance ive % Total Variance ive % Total % of Cumulat Variance ive % d1 5.528 24.036 24.036 5.528 24.036 24.036 2.738 11.906 11.906 i2 m e 2.541 11.046 35.082 2.541 11.046 35.082 2.642 11.486 23.392 2.413 10.492 45.574 2.413 10.492 45.574 2.560 11.130 34.523 n4 1.892 8.226 53.800 1.892 8.226 53.800 2.461 10.701 45.223 1.443 6.276 60.076 1.443 6.276 60.076 2.324 10.104 55.327 1.065 4.632 64.708 1.065 4.632 64.708 2.158 9.381 64.708 874 3.798 68.506 s5 i o n7 08 809 3.519 72.025 717 3.118 75.143 10 655 2.846 77.989 11 612 2.659 80.648 12 570 2.480 83.128 13 543 2.361 85.489 14 459 1.995 87.484 15 452 1.966 89.450 16 388 1.686 91.136 17 377 1.639 92.775 18 338 1.468 94.242 19 322 1.401 95.643 20 293 1.276 96.919 21 259 1.127 98.046 22 241 1.049 99.095 23 208 905 100.000 Extraction Method: Principal Component Analysis Rotated Component Matrixa Component DC2 785 DC1 738 DC4 712 DC3 710 PV1 782 PV2 770 PV4 649 PV3 627 HH3 795 HH2 743 HH4 735 HH1 712 GC3 890 GC2 860 GC1 819 TC3 693 TC1 682 TC4 649 TC5 597 TC2 503 DU3 837 DU2 827 DU1 804 Phụ lục 07: Phân tích nhân tố biến phụ thuộc: KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling 572 Adequacy Bartlett's Test of Sphericity Approx Chi-Square df Sig .000 Communalities Extracti Initial 210.793 on HL1 1.000 801 HL2 1.000 831 HL3 1.000 344 Communalities Extracti Initial on HL1 1.000 801 HL2 1.000 831 HL3 1.000 344 Extraction Method: Principal Component Analysis Total Variance Explained Compone Extraction Sums of Squared nt Initial Eigenvalues Total dim Loadings % of Cumulative Variance % 1.976 65.878 65.878 796 26.539 92.418 227 7.582 100.000 ens ion Extraction Method: Principal Component Analysis Total 1.976 % of Cumulative Variance % 65.878 65.878 Component Matrixa Componen t HL2 912 HL1 895 HL3 587 Phụ lục 08: phân tích hồi quy: Model Summary Mode Adjusted R Std Error of l R d1 782a i m e n s i o n R Square 611 Square 600 the Estimate 40818 Model Summary Mode Adjusted R Std Error of l R R Square d1 782a Square 611 the Estimate 600 40818 i m e n s i o n a Predictors: (Constant), GC, DU, PV, HH, TC, DC ANOVAb Model Sum of Squares Mean df Square Regression 52.629 8.772 Residual 33.488 201 167 Total 86.118 207 a Predictors: (Constant), GC, DU, PV, HH, TC, DC b Dependent Variable: HL F 52.647 Sig .000a