ÁC YẾU TỐ ẢNH HƯỞNG ĐẾN TÌNH HÌNH KINH DOANH HOẠT ĐỘNG TẠI CTY
Internship Report : Some issues raised in business activities in A Chau Company MINISTRY OF INDUSTRY AND TRADE HO CHI MINH CITY INDUSTRY AND TRADE COLLEGE FOREIGN LANGUAGES FACULTY INTERNSHIP REPORT NAME OF THE TOPIC SOME ISSUES RAISED IN BUSINESS ACTIVITIES IN A CHAU COMPANY Student: VO DUY HIEU Code: 2116240014 Class: CCQ1624A Instructor: DO THỊ THANH THUY (MA) Ho Chi Minh city, 2019 Internship Report : Some issues raised in business activities in A Chau Company Internship Report : Some issues raised in business activities in A Chau Company Internship Report : Some issues raised in business activities in A Chau Company ADKNOWLEDGEMENT First of all , I would like to express my gratitude to the School Board of the Ho Chi Minh City Industry and Trade College Especially, all teachers of Hitu Foreign Language Faculty during the time when I first started at school and creating many favorable conditions for me to take my internship With deep gratitude , I would like to thank the instructor - Ms Đo Thi Thanh Thuy who had enthusiastically instructed me to complete the Internship report on time Secondly, I sincerely thank to the A Chau English School for creating the best conditions for me to work and gain experience during my internship I would like to send my special thank to my manager - Ms Trinh Thi Hang who gave me useful advices that help me to finish my internship successfully During the internship, as well as in the process of making a report, even though I tried carefully, it was difficult to avoid mistakes, I hope the teachers sympathize At the same time, because of the theoretical level as well as the ability of scientific research is still limited, I hope to receive the comments of teachers and teachers so that I can improve my knowledge In short, I really thank to all people helping me to finish this internship report Sincerely thanks, Vo Duy Hieu Internship Report : Some issues raised in business activities in A Chau Company RATIONALE In today's integration trend, English has become an indispensable tool in human communication and business activities Not an exception in the whirlwinds of that time, Vietnam is growing and prevailing in English language as an indispensable need Today English learners no longer count on the fingers but instead count on the fingers of those who not learn English Starting from that demand, A CHAU International English Company was born to create a professional English learning environment for learners Since its founding until 13 years ago, A CHAU International English Company has made constant efforts and achieved many outstanding achievements in this field of international language training Thousands of students in schools in Ho Chi Minh City are in need of professional and professional English training Therefore, it is necessary to set the direction of company development, So what are the urgent issues that need to be raised to expand the scale in combination with the attraction of students and the management of training quality in the education sector? With the permission of the English Department of the Ho Chi Minh City Industry And Trade College and the A CHAU International English Board, I had the opportunity to learn and research the Company in a general way Through the internship with the enthusiastic guidance of Teacher Do Thi Thanh Thuy and all employees in the company, I had the opportunity to work and sum up this internship report The report content consists of parts: Part 1: Overview of A CHAU Part 2: Business activities of A CHAU Part 3: Some issues need to be raised in business activities in A CHAU Internship Report : Some issues raised in business activities in A Chau Company TABLE OF CONTENTS CHAPTER : A BRIEF INTRODUCTION OF A CHAU ENGLISH SCHOOL 1.1 Introduction………………………………………………………………………….1 1.1.1 The process of formation and development…………………………………… 1.1.2 Field of business activities……………………………………………………… 1.2 Organizatiom structure………………………………………………………… 1.2.1Management structure…………………………………………………………… 1.2.2 Organization chart………………………………… …………………………….7 1.2.3 The Functions of department………………………………………………………8 1.3 A CHAU’s Capacity 1.3.1 Facilities……………………………………………………………………………8 1.3.2 Reality of business activities……………………………………………………….9 1.3.3 Reality of maketing activities…………………………………………………… 12 Chapter 2: Internship procedure 2.1 Position of internship.……………………………………………………………….14 2.1.1 Internship activities……………………………………………………………… 14 2.1.2 Difficulties and advantages……………………………………………………… 17 2.1.3 Self – evaluation ……………………………………………………………… 17 Chapter 3: Some issues raised in business activities in A CHAU 3.1 Urgent issues need to set out……………………………………………………… 18 3.1.1.Propasal for quality improvement…………………………………………………20 3.1.2 Proposal on management activities……………………………………………… 20 3.1.3 Proposal on maketing activities……………………………………………… 21 Chapter 4: Conclusion and recommendations 4.1 Results of the internship process………………………………………………… 22 4.2Conclusion………………………………………………………………………….23 4.3 Recommendations………………………………………………………………… 23 Internship Report : Some issues raised in business activities in A Chau Company CHAPTER : A BRIEF INTRODUCTION OFA CHAUA CHAU ENGLISH COMPANY 1.1 Introduction Name of company : A ChauA CHAU English Company Headquarters : 137 – 139 Binh Chieu Ward , Thu Duc District Phone number : (028) 62552828 1.1.1 The process of formation and development A CHAU was established in July 2006 with two campuses, following the American Standard International English model with 50% of foreign teachers having international pedagogical certificates Foreign teachers at A CHAU 100% come from the United States, United Kingdom, Canada A CHAU quickly became a prestigious international English organization in Ho Chi Minh City as a reliable address in developing quality English communication at reasonable cost Studying with foreign teachers is no longer the privilege of students with good economic conditions Through 13 years of operation, the development of Educare not only stops in international communication English, A CHAU continues to develop Toeic training and achieved remarkable achievements in universal Toeic,TOEFL, Cambridge , IELTS to students helps students achieve certificates with high achievements Target : Become a reputable, effective, top quality international English training company in Ho Chi Minh City A CHAU only works in education With high expertise, the company wants to bring its customers the most effective and optimal with the lowest cost and the best quality “Sutdent - Centered Methodology" is the motto of A CHAU towards students, with deep effort and dedication of each individual and the whole company, based on deep understanding of students' needs as well As the ability to continuously improve will bring success and efficiency to students by high quality courses and great service incentives Mission : Building a professional English learning environment, meeting the very practical needs of Vietnamese students - students Internship Report : Some issues raised in business activities in A Chau Company Search for the most effective language learning methods, build a modern English language training technology to develop a better quality community for society Contributing to helping the young generation of Vietnam quickly and easily integrate into the world through international English training activities Study environment: The learning environment has the language and culture of an English-speaking country Encourage students to participate in activities inside and outside the class Pay close attention through a team of enthusiastic and excellent consultants to assist students in need Commitment: A CHAU is committed to bringing a new standard of English language learning That standard comes from a quality native English speaker team, a modern learning environment and superior curriculum Offering the lowest tuition for students, A CHAU hopes to help more students to be more successful in the future The aspiration of A CHAU is to improve the English language ability for Vietnamese students, improve the weaknesses of each student when learning foreign languages such as listening and speaking skills and reflexes in English, advice on appropriate learning methods match each of you so you can achieve all your English goals In the next years, A CHAU wishes to become the first name mentioned every time students have the need to develop listening skills at international level and achieve high scores in qualifications such as Toeic and IELTS 1.1.2 Field of business activities A CHAU only operates in the field of education - Kindergarten English-PUPPY: Helping preschoolers from 3-6 years old to learn native English at an early age, building confidence and creating advantages from the beginning to help children learn more effectively future - Children's English-YLE: Helping children from 6-10 years to maximize creativity, confidence and independent thinking ability Internship Report : Some issues raised in business activities in A Chau Company - - KET-PET-FCE: English for young people aged 11-17 years who have enough English ability and are confident to go straight to high schools in the world four listening and speaking skills, directly trained with foreign teachers Listening and Speaking Training: The course is specially designed to specialize in practicing Listening and Speaking skills to communicate more effectively or achieve success in public speaking in public Academic English: General English program for exams for international certification, when developing all skills equally: Listening - Speaking-Reading-Writing Toeic: Toeic exam preparation program to practice all kinds of skills and skills to practice Toeic test Toefl & IELTS: Provide tips and strategies in the form of exams to help students achieve the best results Systematize grammatical knowledge and vocabulary for exam preparation skills and develop practical skills Train skills to control and use reasonable time through skills, tips to identify the test Internship Report : Some issues raised in business activities in A Chau Company Table : Training program at A CHAU English Company : Course Age Level Time Kindergarten 4-6 months/Course Help children contact with native English at an early age, build confidence for children Puppy 1- Staters 1- Kid 610 Mover 1-4 2.5 Months/ Course Goals Help children promote creativity, confidence, equip them with skills to speak and read and pronunciation Flyers 1-4 Teenager 1317 KET 1A -KET1B KET 2A KET 2B KET 3A – KET 3B 3.75 Months/Course Help students confident to go straight to high schools in the world four listening and speaking skills, directly trained with foreign teachers Internship Report : Some issues raised in business activities in A Chau Company - - - - advanced equipment and teaching facilities such as: Projector - Overhead, Projector, TV, DVD player, cassette player and many other applications other essential learning tools and tutors All classrooms are equipped with equipment and tables arranged scientifically, creating a comfortable and relaxing feeling for students throughout the learning process With the goal of helping students absorb the lesson quickly, effectively and well develop the Listening - Speaking skills The maximum number for a class is 15 students This will create conditions for teachers and students in the class to easily interact directly with each other effectively In addition, A CHAU library has internet-connected computers, and diverse resources are carefully synthesized so that students can develop self-study skills in the best way Free wireless Internet cable (WIFI) system in all areas of the center will be a great utility for students to choose the appropriate learning place It can be said that the utilities provided by A CHAU education system will bring effective learning moments with a friendly and comfortable feeling right from the moment you step into A CHAU 1.3.2 Reality of business activities Business situation in the last months of 2018 • Revenue from English courses In the last months of 2018, A CHAU has opened more than 30 courses, attracting more than 120 students from the General School, University and College in Ho Chi Minh City, bringing significant revenue for company Major English courses include courses for children from preschool to high school, Listening and Communication Practice, General English and TOEIC preparation Specific results are as follows: Internship Report : Some issues raised in business activities in A Chau Company Month Course Revenue(VND) Table 2.1: 10 11 12 Puppy,YLE,Ket,Pet,Fce 120,000,000 IELTS, TOEIC,English 110,000,000 Communication Puppy,YLE,Ket,Pet,Fce 100,000,000 IELTS, TOEIC,English 90,000,000 Communication Puppy,YLE,Ket,Pet,Fce 110,000,000 IELTS, TOEIC,English 110,000,000 Communication Puppy,YLE,Ket,Pet,Fce 120,000,000 IELTS, TOEIC,English 110,000,000 Communication Puppy,YLE,Ket,Pet,Fce 110,000,000 IELTS, TOEIC,English 100,000,000 Communication Puppy,YLE,Ket,Pet,Fce 110,000,000 IELTS, TOEIC,English 120,000,000 Communication Total revenue 1,310,000,000 Results of business situation in the last months (Source from A CHAU accounting department) NO Type of cost Salary fixed costs (renting locations, facilities.) Costs for marketing and business activities Total Revenue Amount of money 6,000,000 / person / month 10.000,000/Month 50,000,000/Month 105,000,000 Internship Report : Some issues raised in business activities in A Chau Company (Source from A CHAU accounting department) Table 2.2 Business expenses payable in month 1.3.3 Reality of maketing activities A CHAU has specific marketing activities to promote the brand and attract more and more students to the center A CHAU awards scholarships to underprivileged students: With the aim of learning encouragement, finding and awarding scholarships to students and students with special difficulties is a deep concern of the leaders A CHAU International English Company On October 15, 2018, A CHAU awarded full scholarships, totaling 7,000,000 VND to students sponsored by the Children Organization Impressive Noel at A CHAU and Enjoy a sumptuous party with bold colors of American culture Internship Report : Some issues raised in business activities in A Chau Company Vietnamese during the day "Thanksgiving Day" are extra-curricular parties to welcome Christmas and New Year 2019 for all A CHAU employees and employees, especially the company's foreign teachers 'Lucky students' program With exciting games, attractive performances of music and drama of A CHAU students besides are extremely attractive gifts for lucky students , the program really brought refreshing moments for all of you to join In the near future, A CHAU will hold a 2019 summer camp in two locations, Da Lat and Singapore, the program is designed as an exciting adventure to help play and train foreign communication skills through owners Familiar topics revolve around daily life Flexible pricing policy: For a high quality English center, the price of A CHAU is put on the market This is a price that is relatively suitable for the needs of English learners At the same time, A CHAU also has a policy of paying tuition fees times during the course, ensuring the convenience for students With each time, A CHAU always has flexible tuition policies, suitable for students' learning needs (5% discount for students who register in double, 20% tuition reduction for Training courses Listening, pronunciation and general English for courses starting in the office hours, Tet gifts of 20% for students who register for the first time Evaluate the effective level of marketing activities Looking forward, A CHAU is very interested in brand building activities and has achieved many remarkable achievements in 2018 Income The marketing department combined with other departments actively worked to increase revenue for A CHAU Market expansion In Ho Chi Minh City, A CHAU began to build a position, becoming a reliable and effective English center for those who need to learn English Brand Developping Along with brand building activities, promotions, communication events also bring about equally efficiency Communication events are not immediately effective, but in the long term, programs have helped A CHAU expand its market and build trust in its students' needs Internship Report : Some issues raised in business activities in A Chau Company Policies on prices are more effective, have strong impact on revenue each period and are always a superior policy to help A CHAU meet all requirements of students In particular, the policy of paying tuition fees three times during the learning process is A CHAU's special marketing strategy and only A CHAU is available, bringing a certain strength to the center Organizing free trial sessions is also a marketing strategy of the Company so that students can experience a part of the quality of the teaching staff as well as a school at A CHAU Competitiveness A CHAU can compete on certain markets with big centers such as VUS, Apollo Chapter 2: Internship procedure 2.1 Position of internship Main Position: Consultant Sales and maketing online Officer Worker Teaching Assistant 2.1.1 Internship activities Consultant Internship Report : Some issues raised in business activities in A Chau Company When customers come Firstly, I will invite them to sit then say hello, what can I for you ? After customers say what they need, I will ask their age or their children's age, their education level Then I will give the course suitable for them Next, I will introduce details of the course, the duration and duration of the course, introduce the quality of teaching, teaching methods, limit the number of students in a class, facilities , Tuition and promotions, skills and knowledge that students will receive in this class Finally, I will ask for information from customers, then register for them If they want to register another day, I will call them by the information I just got Sales and maketing online I search for customers on the internet, Social networking sites to implement marketing and product promotion plans Specifically: include company and product information, new courses, new incentives, the most prominent segments to customers through commercial transaction sites, specialized websites, and forums related to careers, social networking sites And interact directly with customers to entice them to the company Officer Worker About this position Every day, I enter the names and information of students, and the names of the students who paid tuition to the computer Enter data and calculate revenue of the Company Call parents to report their child's learning situation Prepare teaching tools for teachers before school Prepare sufficient pens,books and materials for teachers to teach in the most effective way Prepare teaching tools for teachers Check students who are absent from class and write their names in the absence book After school I will call their parents to ask about their absence and arrange alternative schedules for them Sometimes I teach some students Internship Report : Some issues raised in business activities in A Chau Company After school I will protect the safety of the children and wait for the parents to pick up Teaching Assistant Sometimes, the official teacher who is busy or sick cannot come to class I was asked to go to class to keep the students quiet and I worked as a teaching assistant for foreign teachers while he taught, what he said would be translated back to the students I help the teacher prepare the resources, help the teacher review the lesson for student Find interesting games to help students relax and feel more cheerful and confident 2.1.2 Difficulties and advantages Difficulties In the beginning of the internship, because of limited vocabulary, not familiar with specialized terminology, in the process of teaching and communicating with foreign teachers, there were many difficulties and obstacles At first, because I was not used to the job, I met many customers, so I was afraid I don't know how to handle a scientific way when I have to deal with a large amount of work in a short time The first time of internship has not really adapted to the working environment style Advantages Internship Report : Some issues raised in business activities in A Chau Company Get a knowledge base from the teaching of teachers in Ho Chi Minh City Industy And Trade College I am an English language student who is allowed to practice in my professional environment, have the opportunity to learn and apply the knowledge I have learned at school Receive the attention and enthusiastic help of everyone in the internship company Be exposed to many foreign teachers, help improve skills and confidence while communicating Regularly typing text and documents in English and remembering words very quickly There are many opportunities for English speaking and writing, so after month of practice, the ability to communicate is also better Gradually adapt to the environment and style of people working in the office 2.1.3 Selt - Evaluation During the internship, although I met many difficulties, I tried to complete the assigned tasks well CHAPTER :SOME ISSUES RAISED IN BUSINESS ACTIVITIES IN A CHAU After the general internship at A CHAU, I realized that there are some problems for the Company in the future to achieve high efficiency in business These are some of the following issues: 3.1 Urgent issues to set out Market expansion Internship Report : Some issues raised in business activities in A Chau Company After 13 years of operation, A CHAU has achieved many remarkable achievements such as: increasing revenue, building a brand However, this development is not commensurate with the potential of a company like A CHAU Company In an interview with Ms Nguyen Ngoc - Director of A CHAU, he said that "to develop A CHAU company in particular or an English language training company in general, many factors need to be considered." Educational products are the most important factor Various courses with high quality can meet the diverse needs of customers Besides, Educare needs to expand its market During operation, A CHAU has not achieved the desired market The company's main customers are only students, not yet expanded to businesses In a long time, in order to develop further, besides focusing on product quality, the company needs to develop an appropriate strategy to expand the market In short, expanding is one of A CHAU's more Investment issues Wishing to become one of the largest English companies in Ho Chi Minh City market Therefore, the company will surely have many points to overcome According to Ms Trinh Thi Thu Hang - Marketing Director, the company has the following limitations: There is no effective marketing and position of A CHAU in Ho Chi Minh City In fact, the quality of A CHAU is equivalent to other famous English centers such as VUS, Apollo, but the position of A CHAU is not equal to that of the other During the operation, A CHAU has encountered many difficulties, so focusing on brand promotion has not been paid due attention Moreover, investment capital for marketing activities is still limited Besides the strong points of dynamic staff, potential market, the Board of Directors needs to invest human resources and finance for further marketing activities Online marketing is an extremely effective tool to introduce products and services to different markets However, A CHAU has not yet fully utilized its effectiveness Work environment Internship Report : Some issues raised in business activities in A Chau Company The working environment is an important factor contributing to the efficiency of work in the company In order to create a good environment, improve the quality of work, a stable management structure we need the solidarity of the members That combination creates an effective working environment, reducing pressure However, in A CHAU, the coordination between departments is only at the average level When asked about the level of cooperation among departments, people thought that at the medium level and only people thought it was good These figures show that up to half of employees think that the working environment at A CHAU is not good Customer service Customer service is a special feature of every English center A good customer service will attract many customers However, when asked about customer service, there is not much satisfaction with A CHAU customer service A CHAU is proud to bring the perfect quality of service to customers But, customer service has not met their needs Through the process of internship and working at the company, many customers are not satisfied with the service of A CHAU Because of the limited number of employees, many customers have to wait relatively long to be able to hear advice In the process of learning, there are relatively few supporting activities Libraries and function rooms are important services, but not all centers can invest because of the expensive cost If A CHAU want to be to become a leading center, A CHAU needs to invest more library systems and function rooms for students The use of English A CHAU is an English company that makes good use of English communication in the company At A CHAU, most employees study in the language field at universities and colleges nationwide Teachers from the UK, USA, Canada, Philippines are regularly present at the company, creating an effective and practical English communication environment However, the frequency of using Internship Report : Some issues raised in business activities in A Chau Company English as the main language in the company is not high, many new employees are still unfamiliar and fail to meet the requirements of communicating with foreign teachers 3.1.1Propasal for quality improvement In order to be sustainable, A CHAU should carefully study business situations, competition as well as the source of activities to make decisions Currently, the company's income is still limited compared to other big centers due to many factors To overcome these difficulties, A CHAU needs to solve some problems 3.1.2Proposal for management activities Capital Capital is a difficult issue for A CHAU However, Education is the top priority issue of the Government.The government always has effective policies to develop education Therefore, A CHAU should take advantage of capital support from the government Next, the company needs to invest more in customer and marketing activities The company also needs to invest more in facilities Human resources A CHAU must have a rigorous, scientific and rigorous staff selection process, which helps the company to select highly qualified employees in accordance with the requirements of the job A CHAU should encourage employees to work with appropriate reward and punishment mechanisms In order for the staff to be better, the company needs to encourage employees both spiritually and materially In order to achieve high results, the company needs to have a clear reward policy After stressful working days, A CHAU should organize an average of 1-2 times a year for employees Internship Report : Some issues raised in business activities in A Chau Company These vacations allow employees to take a break, and further create a close and intimate environment between A CHAU family members 3.1.3 Proposal for marketing activities Online marketing Online marketing activities connect the gap between customers and companies Moreover, it also helps reduce costs To develop online marketing, A CHAU needs to buy ad position at famous websites Besides, the company should also post on the internet via newspapers, websites, forums… A CHAU customer service needs to build libraries as well as functional rooms for learners Moreover, the equipment and facilities also need to be improved such as projectors, personal computers Currently, after-sales service has not been well implemented, A CHAU needs to get feedback from customers after the course Next, the company needs to know the customer's wishes and make appropriate decisions Customer analysis A CHAU customers are mostly children and students, so those who directly use the product are not consumers.The choice of English language center depends mainly on the decision of their parents Therefore, the issues that A CHAU needs to pay attention to are the factors affecting the consumer behavior of parents On the side of children, although they are not decision makers, they affect families their family A CHAU needs to provide a high quality program, suitable to the interests and age of children, making them feel really happy and comfortable during the school hours Chapter 4: Conclusion and recommendations 4.1 Results of the internship process Internship Report : Some issues raised in business activities in A Chau Company During the internship at A CHAU, I learned a lot practical experience In this working environment, I have cultivated my own English ability from having to quickly improvise in speaking when assigned tasks to students, to the event studying the experiences of teachers who are teaching and working in A CHAU Learning and working in a dynamic and creative environment, I used to be a very quiet, shy and unconfident person But after only weeks of internship, I found myself becoming more confident in my ability to work, ability to behave and communicate in the industrial environment In addition, during the internship, through attending classes to attend the scheduled classes, I also learned a lot of words about the topic of teaching Learning, these are the things that make me perfect my own knowledge more, mastering the concepts common sense in working, and effectively addressing the assigned jobs, enabling me to have a close opportunity to realistically integrate the theories learned in the university chair with the real environment This internship is one of the challenges for me, training me to be independent in thinking and work The content of this internship program helps me to assert myself and apply my knowledge to a scientific and creative way to life 4.2Conclusions Our country is beginning to reform, industrialize and modernize, and is looking outward, especially to reduce the gap between countries In particular, common English is the bridge between our country and other countries Not only for relations and cooperation, but also for exchanging knowledge and cultures of each region in this world Therefore, to develop and find good jobs, parents will let their children go to school And companies will prioritize good English staffS so a good English center will be chosen Therefore, the A CHAU one of the best center in Ho Chi Minh City A CHAU is well expanding the scale and quality of teaching A CHAU is increasingly strengthening the quality of development in the market With teaching method : " Student – Centered Methology ".Reward and care for students, create interest and communicate all knowledge to students, always striving towards the goal that has been set since the establishment of A CHAUwith the motto of discipline, competence, progress, love It can be said that the utilities provided by A CHAU education system will bring effective learning moments with a friendly and comfortable feeling right from the moment you step into A CHAU 4.3 Recommendations Internship Report : Some issues raised in business activities in A Chau Company Firstly, Company The company should provide reasonable courses, support customers and students in the best and most rational way of pricing, promotion policies and rewards, always trying to create a good educational environment Secondly, the company needs to upgrade the service quality, the quality of the courses, the employees need to achieve the goal in a certain time.Upgrade the classrooms and new electronic devices Need to listen to the comments of customers.Hold a meeting every month to get the advice of employees, the difficulties they encounter then give direction to develop better Finally, The society is getting better and better, the internet is growing, so focusing more on marketing strategy Good marketing strategy will help customers care more That will help attract more customers and companies will grow stronger REFERENCES Website of A ChauA CHAU English Company http://www.truongachau edu.vn/ Reasonable marketing strategyhttps://seoin24h.blogspot.com/2014/05/chien-luocmarketing-online-bang.html Referenceshttps://xemtailieu.com/tai-lieu/bao-cao-thuc-tap-nganh-tieng-trung-dhngoai-ngu-da-nang-1254058.html? fbclid=IwAR04ZzQm8YHhzCmTGLg6dZXqMcKidZ08nykmztFYGiG7FkrvXBq p5MlvAVQ Internship Report : Some issues raised in business activities in A Chau Company ... nhiều cán bộ, nhân viên tốt nghiệp Đại học trở lên Đối với hoạt động cụ thể, cơng ty có đội ngũ nhân viên chuyên nghiệp, sáng tạo nhiệt tình Đứng đầu giám đốc trực tiếp điều hành hoạt động công... giám đốc trực tiếp điều hành hoạt động công 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