Tài liệu tham khảo |
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Chi tiết |
[2] Bailey, J.E., Pearson, S.W. (1983), “Development of a Tool for Measuring and Analyzing Computer User Satisfaction”, Management Science (29:5), May, pp.530-545 |
Sách, tạp chí |
Tiêu đề: |
Development of a Tool for Measuring andAnalyzing Computer User Satisfaction”, "Management Science |
Tác giả: |
Bailey, J.E., Pearson, S.W |
Năm: |
1983 |
|
[3] Baroudi, J. J. Olson, M. H., Ives, B. (1986), “ An Empirical Study of the Impact of User Involvement on System Usage and Information Satisfaction”, Communications of the ACM (29:3), pp. 232-238 |
Sách, tạp chí |
Tiêu đề: |
An Empirical Study of the Impactof User Involvement on System Usage and Information Satisfaction”,"Communications of the ACM |
Tác giả: |
Baroudi, J. J. Olson, M. H., Ives, B |
Năm: |
1986 |
|
[4] Benson, D.H. (1983), “A Field Study of End-User Computing: Findings and Issues”, MIS Quarterly (7:4), pp. 35-45 |
Sách, tạp chí |
Tiêu đề: |
A Field Study of End-User Computing: Findings and Issues”, "MIS Quarterly |
Tác giả: |
Benson, D.H |
Năm: |
1983 |
|
[6] Chen, L., Soliman, K. S., Mao, E., Frolick, M.N. (2000), “Measuring User Satisfaction with Data Warehouses: An Exploratory Study”, Information &Management, 37, pp. 103-110 |
Sách, tạp chí |
Tiêu đề: |
Measuring UserSatisfaction with Data Warehouses: An Exploratory Study”, "Information &"Management |
Tác giả: |
Chen, L., Soliman, K. S., Mao, E., Frolick, M.N |
Năm: |
2000 |
|
[9] Debons, A., Ramage, W., Orien, J. (1978), “Effectiveness Model of Productivity”, in Research on Productiviti Measurement Systems for Administrative Services: Computing and Information Services (2) |
Sách, tạp chí |
Tiêu đề: |
Effectiveness Model ofProductivity”, "in Research on Productiviti Measurement Systems for Administrative Services: Computing and Information Services |
Tác giả: |
Debons, A., Ramage, W., Orien, J |
Năm: |
1978 |
|
[10] Doll, W. J., Torkzadeh, G. (1988), “The Measurement of End-User Computing Satisfaction”, MIS Quarterly (12:2), pp. 259-274 |
Sách, tạp chí |
Tiêu đề: |
The Measurement of End-User Computing Satisfaction”, "MIS Quarterly |
Tác giả: |
Doll, W. J., Torkzadeh, G |
Năm: |
1988 |
|
[11] Doll, W. J., Xia, W., Torkzadeh, G. (1994), “A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument”, MIS Quarterly, pp. 453-461 |
Sách, tạp chí |
Tiêu đề: |
A Confirmatory Factor Analysis of theEnd-User Computing Satisfaction Instrument”, "MIS Quarterly |
Tác giả: |
Doll, W. J., Xia, W., Torkzadeh, G |
Năm: |
1994 |
|
[12] Doll, W.J., Xia, W. (1997), “Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument: A Replication”, pp 8 |
Sách, tạp chí |
Tiêu đề: |
Confirmatory Factor Analysis of the End-UserComputing Satisfaction Instrument: A Replication |
Tác giả: |
Doll, W.J., Xia, W |
Năm: |
1997 |
|
[15] Ives, B., Olson, M. H., Baroudi, J. J. (1983), “ The Measurement of User Information Satisfaction”, Communications of the ACM (26:10), pp. 785-793 |
Sách, tạp chí |
Tiêu đề: |
The Measurement of User Information Satisfaction”, "Communications of the ACM |
Tác giả: |
Ives, B., Olson, M. H., Baroudi, J. J |
Năm: |
1983 |
|
[16] Gallagher, C.A. (1974), “Perception of the Value of a Management Information System”, Academy of Management Journal (17:1), pp. 46-55) |
Sách, tạp chí |
Tiêu đề: |
Perception of the Value of a Management Information System”, "Academy of Management Journal |
Tác giả: |
Gallagher, C.A |
Năm: |
1974 |
|
[17] Galletta and Lederer. (1986), “Some Cautions of the Measurement of User Information Satisfaction”, Graduate School of Business, The University of Pittsburgh |
Sách, tạp chí |
Tiêu đề: |
Some Cautions of the Measurement of UserInformation Satisfaction”, "Graduate School of Business, The University of |
Tác giả: |
Galletta and Lederer |
Năm: |
1986 |
|
[22] Neumann, S. and Segev, E. (1980), “Evaluate Your Information System”, Journal of Systems Management (31:3), pp. 34-41 |
Sách, tạp chí |
Tiêu đề: |
Evaluate Your Information System”, "Journal of Systems Management |
Tác giả: |
Neumann, S. and Segev, E |
Năm: |
1980 |
|
[23] Nolan, R., Seward, H. (1974), “Measuring User Satisfaction to Evaluate Information Systems”, in Managing the data Resource Function. Los Angeles |
Sách, tạp chí |
Tiêu đề: |
Measuring User Satisfaction to EvaluateInformation Systems”, "in Managing the data Resource Function |
Tác giả: |
Nolan, R., Seward, H |
Năm: |
1974 |
|
[24] Offutt. (2002), “Quality attributes of Web software applications”. IEEE software, pp 25-32 |
Sách, tạp chí |
Tiêu đề: |
Quality attributes of Web software applications”. "IEEE "software |
Tác giả: |
Offutt |
Năm: |
2002 |
|
[26] Schoenfeldt, L.F, “Psychometric Properties of Organizational Research Instrument”, in Methods and analysis in Organizationl Research, pp. 68-80 [27] Seyal, A. H., Rahim, M. M. (2011), Customer satisfaction with internetbanking: in Brunei Darussalam. E-Service Journal, 7(3), pp. 47-68 |
Sách, tạp chí |
Tiêu đề: |
Psychometric Properties of Organizational Research Instrument”, "in Methods and analysis in Organizationl Research |
Tác giả: |
Schoenfeldt, L.F, “Psychometric Properties of Organizational Research Instrument”, in Methods and analysis in Organizationl Research, pp. 68-80 [27] Seyal, A. H., Rahim, M. M |
Năm: |
2011 |
|
[29] Sparague, R.H. (1980), “A Framework for the Development of Decision Support Systems”, MIS Quarterly (4:4), pp. 1-26 |
Sách, tạp chí |
Tiêu đề: |
A Framework for the Development of Decision Support Systems”, "MIS Quarterly |
Tác giả: |
Sparague, R.H |
Năm: |
1980 |
|
[30] Swanson, E.B. (1974), “Management Information Systems: Appreciation and Involvement”, Management Science (21;2), pp. 178-188 |
Sách, tạp chí |
Tiêu đề: |
Management Information Systems: Appreciation and Involvement”, "Management Science |
Tác giả: |
Swanson, E.B |
Năm: |
1974 |
|
[31] Torkzadeh, G., Doll, W. (1991), “Test-Retest Reliability of the End-User Computing Satisfaction Instrument”, Decision Sciences (22:1), pp. 26-37 |
Sách, tạp chí |
Tiêu đề: |
Test-Retest Reliability of the End-UserComputing Satisfaction Instrument”, "Decision Sciences |
Tác giả: |
Torkzadeh, G., Doll, W |
Năm: |
1991 |
|
[32] Treacy, M.E. (1985), “An Empirical Examination of a Causal Model of User Information Systems Research”, Sloan School of Management |
Sách, tạp chí |
Tiêu đề: |
An Empirical Examination of a Causal Model of User Information Systems Research” |
Tác giả: |
Treacy, M.E |
Năm: |
1985 |
|
[34] Weiss, D.J. (1970), “Factor Analysis in Counseling Research”, Journal of Counseling Psychology, pp. 477-485 |
Sách, tạp chí |
Tiêu đề: |
Factor Analysis in Counseling Research”, "Journal of Counseling Psychology |
Tác giả: |
Weiss, D.J |
Năm: |
1970 |
|