báo cáo thực tập bằng tiếng anh tai Langmaster InternatIonal JSC In the context of global economy, Vietnam is making the biggest effort to keep with rich countries and to become a great nation in the world. Today, with the development of national industrialization and modernization, English has become one of the key bring major cultural and economic values to Vietnamese Companies. This has resulted in improving relationships of many companies in Vietnam with many foreign companies . As an Englishmajored student of Thuong Mai University, I have an opportunity to study and work at Langmaster International JSC for my internship course. This is a valuable opportunity for me to practice my English knowledge, communication skill and learn experience and soft skills from everybody in the company. I myself think that the company is an ideal organization that students of foreign languages can collect information and get valuable experience of work.
THUONGMAI UNIVERSITY ENGLISH FACULTY I INTERNSHIP REPORT Company: LANGMASTER INTERNATIONAL, JSC Student: Dao Thi Hoa Class: K51N5 Student code: 15D170294 Hanoi - 2019 HÀ NỘI - 2015 List of abbreviations No Abbreviations English Meaning JSC NLP R& D HR Join Stock Company Neuro- Linguistic Programming Research and Development Human Resources TPR PMS ELC Total Physical Response Personal Meaning System Experiential Learning Cycle List of tables and charts Image 1.1 Logo of LANGMASTER INTERNATIONAL JSC Vietnamese Meaning Công ty cổ phần Lập trình ngốn ngữ tư Phòng nghiên cứu phát triển Phòng nhân Phản xạ tồn thân Hệ thống ý nghĩa cá nhân Phương pháp học trải nghiệm Diagram 1.1: Organizational structure chart of LANGMASTER INTERNATIONAL JSC Diagram 1.2 : Organizational structure chart of LANGMASTER BRANCH Image 2.1 : Training Department INTRODUCTION In the context of global economy, Vietnam is making the biggest effort to keep with rich countries and to become a great nation in the world Today, with the development of national industrialization and modernization, English has become one of the key bring major cultural and economic values to Vietnamese Companies This has resulted in improving relationships of many companies in Vietnam with many foreign companies As an English-majored student of Thuong Mai University, I have an opportunity to study and work at Langmaster International JSC for my internship course This is a valuable opportunity for me to practice my English knowledge, communication skill and learn experience and soft skills from everybody in the company I myself think that the company is an ideal organization that students of foreign languages can collect information and get valuable experience of work Being recommended and allowed by faculty of English – Thuongmai University, I have gratefully experienced as a trainee in Training Department of Langmaster International JSC After one month (from 31/12/2018 to 25/01/2019), under the valuable support and instruction of managers and colleagues in the company, I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete my internship report I would like to express my gratitude toward lecturers at Faculty of English – Thuong Mai University as well as my managers and colleagues in Langmaster International JSC I look forward to receiving comments and suggestions of the lecturers in order to perfect my internship report Hanoi, January 25th, 2019 Student Dao Thi Hoa PART 1: OVERVIEW OF LANGMASTER INTERNATIONAL JSC 1.1 General information 1.1.1 General introduction about Langmaster International JSC - English trade name: LANGMASTER INTERNATIONAL, JSC - Tax code : 0105560993 - Address of Executive Office in Hanoi: 15th floor , 139 Cau Giay , Ha Noi - Legal representative: Nguyen Tien Dung - Licensing day : 11/11/2011 - Operating day : 11/11/2011 - Phone : 096.224.4496 1.1.2 Langmaster International JSC Image 1.1 Logo of Langmaster Internation Jsc - Address: 15th floor, 139 Cau Giay, Quan Hoa Commune, Cau Giay, Hà Nội - Tel : 096.224.4496 - Email : info@langmaster.edu.vn - Website: https://www.langmaster.edu.vn/ - Legal representative: General Manager Nguyen Tien Dung 1.1.3 The process of foundation and development The history of foundation and development of Langmaster International JSC The process of foundation and development Of Langmaster International JSC The trend of integration and globalization, English has become the common language of all countries From communication to learning and work opportunities However, 90% of Vietnamese students are having difficulty communicating in English In that context, 11th November , 2011, the Langmaster International Education Organization was established to help the young generation of Vietnam to catch up with the trend of international integration and the need to use English deeply The company always strives to become the most effective English education and training organization by providing English training programs combined with thinking, inspirational and motivational training to help learners develop self-development Langmaster is the first educational institution in Vietnam to study and apply NLP in training and training NLP stands for Neuro-Linguistic Programming It contains three elements that have the greatest influence on the formation of each of our personal experiences: neurology, linguistics, and pre-programmed models NLP aims to change the root of behavior, which changes the way of thinking that leads to behavior Life, energy and qualifications are both a consequence of how we think A radical change is therefore a must if a person wants to improve any skill, or change their roots In many cases, this change is quite easy and highly effective Mr.Vas - One of the masters of NLP training in Asia: graduated from NLP universities, trained directly by GS Richard Bandler and GS John Grinder founder of language programming thinking He is now considered one of the leading Linguistically-Linguistic Programmer Training Masters - Asia's NLP, and Founder & CEO Leading Performance Singapore - he has more than 10 years of NLP training experience Until now, he has helped thousands of people in Singapore, Myanmar, India, Vietnam breakthrough in life by using NLP to explore their potential By applying the NLP application to its training programs, Langmaster has created a breakthrough in life as well as learning foreign language - 10 times faster than traditional learning As of October 2015, after years of continuous research and application of modern learning methods, Langmaster has trained more than 40,000 students, organized nearly 200 English Seminars, thinking, life skills, Career orientation for students of universities and colleges in Hanoi Meaning of The name of Company The name Langmaster is a combination of the words "Language" and "Master", is understood as: Mastering the language "inside": language communicates with yourself, always confident and positive thinking Same sentences, there are happy people, people are miserable, normal like on the street with garbage THE QUALITY OF MY LIFE IS THE QUALITY OF MY COMMUNICATION Mastering the language "Outside": after mastering the language to communicate with yourself , will help master the language of communication with people around, help convince communication, create sympathy and influence Mastering English language: English is the ultimate language element in the name of Langmaster, mastering English language helps to have more chances of success The meaning of Langmaster Logo: the quotes of double quotes combined with two red and green colors are symbolic Communication: mastering English - global language helps communicate with foreigners, partners to be more successful in career Spread: Bring the voice of Vietnamese people around the world Combination of Yin and Yang: red symbolizes Yang, green represents Yin as a symbol of harmony between Inside - Outside, East - West, Vietnam - World to achieve outstanding development Meaning of slogan “Learn Smarter”: Langmaster helps students to communicate English fluently from 3-6 months with the most effective and intelligent learning method, change the psychology and motivation of English in combination with the method different training methods to create sustainable effectiveness Commitment and Mission At Langmaster, the ultimate purpose is to promote and orient individuals and organizations to realize their potential through a modern learning environment, leading training methods and models in the world Training is highly interactive always invest more for human value The most successful way to help people succeed The facilities of Langmaster Internatonal JSC Beginning a small English club, the material base is still a lot of difficulties English market company day to expand and develop to branches with buildings in Ha Noi such as: 485 Hoang Quoc Viet, Cau Giay District 140 Nguyen Luong Bang, Đong Đa District 15th floor CTM building , 139 Cau Giay District 32, 168 Alley, Nguyen Xien, Thanh Xuan District 17, 27 Alley, Đại Co Viet, Hai Ba Trung District 76 Tran Đai Nghia street, Hai Ba Trung District 51A Ho Tung Mau street , Cau Giay District 298 Tay Son , Đong Đa District Moreover, the company also organize a lot of workshop on effective English learning methods in a number of other provinces such as: Thai Nguyen, Hai Phong, Hai Duong, to expand market share in English education, create articles lawsuit for the process of penetration, dominate the national market in the coming period According to the research of Langmaster , the target customers are mainly students from universities in economics, accounting for 50% of the number of students who need English, especially freshmen Grasp the psychology of English learning as well as the target of communicating English to serve, the goal of working as well as through the strategies in the school The company has got the right way and this has helped Langmaster get breakthrough activities in business With Competition in the market is increasingly fierce, although there are many opponents, but Langmaster still leads the pioneering position Recognizing the above challenges, Langmaster always changes modern products, equipment and quality of teaching LANGMASTER PRODUCTS Activities: Education and Training human Development Education of English The company organizes communicative English courses for those who want to improve their listening - speaking English skills of all ages , all levels from beginner phonics courses to courses about communication radiation Training of mentality Output target: Basic and advanced phonetic application to communicate familiar situations, more confidently presentations Time: 36 lessons in class D Efficiency Students have difficulty with body language and use English when making a point of debate Output target : Students have the ability to lecture on work-related topics and know how to use body language when communicating Time : 36 lessons E Promotion Students have troubles listening to English at a natural speed Unresponsive answers naturally, unconfident presentations at all topic Output target: Confident presentations on all topic, reflex confidently and natural Listen to topics at fast speed Time: 36 lessons Besides, Langmaster also applies online courses for busy person who can go to class The company built courses online with foreign teacher, an app for practicing English and some books were published to improve your skills Students can learn every time every where Organizational structural of LANGMASTER INTERNATIONAL JSC Diagram 1.1: Organizational structure chart of Langmaster International JSC Board of Director General Manager Sale Department Sale Marketing Trainers Finance Department Financial Training Department Recruitment Accounting Coaches Administration and Human resources Department Manager of coaches Training CLUB Diagram 1.2: Organizational structure chart of LANGMASTER BRANCH Director of Branch R&D Training Department Sale Departmnent Directly Consultants Office Accounting Department Accountants Cashier Consultants Trainers Coaches CLUB Role of each Department Board of Director Decide investment plans and medium and long-term development plans, supervise and direct the general manager or manager in running daily tasks Decide the organizational structure, internal management regulations of the company, decide to establish subsidiaries, branches, representative offices and capital contribution and share purchase of other enterprises General Manager Responsible for the activities of the company before the law and the board of directors Deciding all issues related to the company's business investment activities, builds and organizes the implementation of the business plan and investment plan of the company, the arrangement of organizational structure, personnel, company management regulations, signing economic contracts and labor contracts, appoint and dismiss positions in the company except for positions appointed and dismissed by the board of directors Administration & HR Management Department Frequent personnel inspection, timely supplement, ensuring the training staff, paying the salary for staffs on time, addressing issues related to human resources, the regulations of the company staffs Sales Department Sales department often manages the entire business activities including setting up a business plan, researching and analyzing hotels market, building customer incentives, market seeking and implementing promotional activities to potential customer Finance Department Its responsibility is to monitor of financial activities in the hotel regularly, control the cashing and purchasing, state budget contributions From the daily statistics, financial statements Finance – Accounting is responsible for the purchase and import of items needed by the divisions in the company 1.2 Information about Training Department 1.2.1 The Role of Training Department in Langmaster International JSC Training Department plays an important role in Langmaster The department has 30 officers , 45 trainers and over 60 coaches which is allocated in branches in the company Each branches has their own training department to control all of work Training Department is a functional unit advising and assisting the General Director in organizing and managing specific training on a number of aspects: Advise to plan training development strategies Develop regulations and documents for training organization and management Organize the construction and management of training programs and teaching and learning material Develop and manage teaching and learning plans Monitor the process of teaching, learning and learning results Manage printing, issuing diplomas and training certificates Support the management of training funds 1.2.2 The task of Training Department in Langmaster International JSC - Propose new strategies and training programs based on planning and business and general development orientation of the company -Incorporate marketing department to conduct testing, research and construction and development of training programs, assess the quality of products studied before being launched -Manage and organize periodic courses, prepare assessment reports and propose improvement of management and organizational processes, aiming to reduce costs, improve teaching efficiency and brand image of company - Recruit and train instructors to arrange, schedule lecturers and tutors to teach at the classes, build and manage teaching assistants - Quality control of the course, implementation and coordination of the performance of student input, mid-course and end-of-course tests, ensure the best assessment of the quality of students learning during the learning process and practice English skills at Langmaster PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN LANGMASTER INTERNATIONAL JSC 2.1 The tasks in internship process Image 2.1 Training Department Working time of Training Department Full time: am- pm During the internship process I ‘m working as an officer in Langmaster International JSC, I was assigned to intern at the Training Department This is an opportunity for me to experience the real working environment, learn and familiarize myself with the business of establishing relationships with other parts of the company Specifically, I was responsible for the following tasks: Week 1: (from 31/12/2018 to 05/01/2019) Greeting, getting to know the staff of the company as well as presenting the General manager of the company and Training Department Learn about the information of the company Understand and comply with the rules and regulations of the company Observe, learn how to work with other co- workers Learn how to respond emails and reply Week 2: (from 07/01/2019 to 12/1/2019) Organize a TOEIC test for coaches and evaluate coaches skills Arrange new classes for coaches and check information Check faults of coaches every week and send email to remind Prepare content for an English video Send emails for trainers and coaches about a new course Week 3: (from 14/01/2019 to 19/01/2019) Prepare document for a training meeting : printed document , prepared rooms Check response mail of students about courses , trainers and coaches and reply Send email for foreign teacher about a new announcement of company Prepare content for an English video Prepare a content for training coaches with trainers Week 4: (from 21/01/2019 to 25/01/2019) Work with R& D Department to learn a new product and operate it Learn how to make a schedule for myself every day , every week , Explain coaches and trainers ‘s questions about new course Learn how to make plan for teaching Do volunteer with co- workers in at a pagoda in Ha Nam 2.2 The difficulties and experiences in internship process in Training Department of Langmaster International JSC 2.2.1 The Difficulties Training Department is an important part of the company, , the use of English must be accurate and proficient However , I encountered some difficulties such as: I am a student who has learned basic knowledge of translation and interpreting and communication but because of lack of experience as well as practical skills, therefore when working in professional environment, I must attempt to learn a lot to get acquainted with the work that requires high flexibility Due to the specific of Training Department, it is necessary to communicate with some foreign teachers, so sometimes it is difficult for me because of language barrier and different culture in order to understand them Sometimes I still have difficulty with difficult technical terms and abbreviations, how to the work assigned is sometimes confused because of the lack of experience 2.2.2 The Experiences: Over one month internship process in Training Department at Langmaster International JSC, I drawn a lot of experience and skills related to the major: Used the skills learned at university (writing email, speaking English,) on the job Learn more about communication skill applied in practice Improve typing documents and office computer skills Being contacted and exchanged with foreign teachers Become familiar with the modern, dynamic, professional, and regular environment of company PART 3: THE REALLITY OF THE USE OF ENGLISH IN LANGMASTER INTERNATIONAL JSC 3.1 The use of English in Langmaster International JSC As a company operates in English Education, as well as other company, Langmaster International JSC have to work with many partners from many countries using different languages, including English English is major foreign language used mainly at the company According to the recruitment process of Langmaster International JSC, it focuses on the work of the interview through English, checks the qualifications related to English Most staffs have quite good English, use English fluently In daily transactions, English is also widely used at Langmaster International JSC and mainly deals with foreign partners and teachers These transactions are primarily related to reply for foreign teachers Staffs’ English proficiency of workers is very high In addition, English is also used frequently in business correspondence, emails between the company and foreign partners Staffs in the departments who not specialize in English such as the Department of Finance, Marketing, HR have to be good at English skills Staffs in these departments are recruited to the company have to check English proficiency To this, the company has a team of qualified English-speaking staff who can be used for overseas business as well as for exchanges with foreign teachers Besides the good aspects, the use of English at Langmaster still encounter many limitations: They have no maximum exploitation of the potential of staffs in using English in some departments such as finance – accounting, HR, Marketing – sales, etc Most of staffs are not able to master specialized English In fact, they have no capacity to use English professional in Office Many employees in some departments such as Sale , Finance department and cannot use English sometimes causing some terrible problems when they want to solve problems with the students or others There are some people speak English a little bit because their work not require using English 3.2 Some solutions to improve the use of English in the working environment They should take part in some regular training programs of specialized English for the entire staffs which is organized by the company, especially new staffs in the company Putting stress on operating and using English in the work of some divisions such as Finance, Human Resources and Sales – Marketing Training English is important task for company More importantly, the process of recruiting, interviewing should have clear procedures and details to accurately evaluate English ability of staffs, especially the reception division They must have the rewarding policy, increasing the wages for employees who have the good qualifications and ability to use English well in the workplace This policy is aimed at motivating and encouraging employees to work and improve professional English It is important to create more opportunities for staffs from the departments to interact directly with foreign teachers or partners , specially, professors coming other countries in the trading activities in order to increase the reflectivity of English to staffs in terms of English listening skill from many different countries for employees PART 4: SUGGESTION FOR THE SUBJECT OF GRADUATION THESIS Nowadays, English has become an important part of not only students but also entrepreneurs It is the key to open the door to discover , give chances to study aboard , get high salary in Viet Nam companies or oversea , exploiting new markets and seeking foreign investors and production scale As an English Training company, as well as others company, everyday, Langmaster International JSC has to work with partners comming from many countries using different languages, including English English is the most language that is used in the company But most of the staff at the company is fluent in English, however, only in non-professional English English majority of almost the company staff is still weak Some of the senior staff in the company have poor English skills, which is a barrier to dealing with foreign teachers or partners Many staffs work in sale , marketing and finance not know English, which sometimes makes it difficult for them to deal with specialized issues with clients Therefore, through one-month internship at Training Department in Langmaster International JSC, specially , I also deal with student’s problems and I understand the difficulties of learning English I have a desire to propose a research subject for graduation thesis: "A research on problems in speaking English of students at Langmaster International JSC” I sincerely hope my teachers consider and help me in the process of doing the thesis CONCLUSION The core value of Langmaster international JSC is to offer convenient English Training courses for every customers They focus on building qualified staffs with highly professional, dynamic and creative working style and adapt to the innovation quickly As a result, Langmaster International JSC has served the best courses for customers, promote the resources regarding capital, labor and technology for business operations During one month doing the internship as an officer, I possessed the opportunity to apply the knowledge obtained at university into reality and learn more about styles, attitudes, methods of working, communication in business environment and generating valuable experiences that help me give out the clear direction for my future career Through my experiences obtained during the one-month internship and my background knowledge , I conducted this report in order to figure out some existing problems in the use of English of all staff in the company I hope that it would contribute to the unit’s development in the upcoming time I would love to give my sincere thanks to General Manager, Training Office Manager and colleagues at Langmaster International JSC for helping me to accomplish this report Hanoi, January 25, 2019 Student Dao Thi Hoa REFERENCES https://www.langmaster.edu.vn/ Báo cáo thực tập taị Langmaster – Nguyen Thi Trang https://123doc.org//document/3478335-quan-tri-quan-he-khach-hang-tailangmaster.htm https://www.facebook.com/Tienganhgiaotieplangmaster ... Trang https://123doc.org//document/3478335-quan-tri-quan-he-khach-hang-tailangmaster.htm https://www.facebook.com/Tienganhgiaotieplangmaster ... 1.1.2 Langmaster International JSC Image 1.1 Logo of Langmaster Internation Jsc - Address: 15th floor, 139 Cau Giay, Quan Hoa Commune, Cau Giay, Hà Nội - Tel : 096.224.4496 - Email : info @langmaster. edu.vn... USE OF ENGLISH IN LANGMASTER INTERNATIONAL JSC 3.1 The use of English in Langmaster International JSC As a company operates in English Education, as well as other company, Langmaster International